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Central and MetroWest Massachusetts patient guide

Connect With the Right Reliant Medical Group Care Without Repeating the Same Calls

Reliant Medical Group is part of Optum and serves Central and MetroWest Massachusetts through more than 500 providers, more than 20 locations, primary care and over 30 medical specialties.

This guide brings together registration, doctor search, MyChart, ReadyMED, virtual visits, accepted insurance, bill payment, medical records, transportation, interpreters and department phone numbers. Use an outside portal only when you are ready to complete the final live action.

Find a Reliant doctor Open Reliant MyChart Choose the right care
For a medical emergency, call 911. Do not wait for a MyChart reply or use ReadyMED for chest pain, severe breathing difficulty, possible stroke, poisoning, uncontrolled bleeding, severe trauma, loss of consciousness or another potentially life-threatening problem.
Service area

Central and MetroWest Massachusetts.

Provider network

More than 500 providers.

Clinical footprint

More than 20 locations and 30 specialties.

Main phone

800-283-2556

Official review

Patient information checked July 13, 2026.

Start with the correct door

Which Reliant Medical Group care option fits your situation?

REGULAR CARE TEAM Routine or ongoing medical need

Contact your Reliant primary care or specialty office for preventive care, chronic-condition management, medication monitoring, referrals and non-urgent follow-up.

Best for: annual visits, diabetes, blood pressure, medication changes, ongoing symptoms and specialist care.
READYMED Same-day in-person problem

Use a walk-in ReadyMED for common illnesses, minor injuries and problems that need prompt evaluation but do not appear life-threatening.

Best for: colds, sore throat, earache, minor cuts, sprains, simple fractures, urinary symptoms and mild wheezing.
VIRTUAL READYMED Problem suitable for video care

Patients age four and older can schedule an online visit through MyChart when they are physically in Massachusetts and the condition can be safely evaluated remotely.

Best for: selected rashes, allergies, pink eye, cold symptoms, sore throat, sinus symptoms and uncomplicated urinary concerns.
Simple decision rule: Use your regular care team for continuing care, ReadyMED when an examination or on-site testing may be needed today, and Virtual ReadyMED when the problem is appropriate for video evaluation.

Go directly to your Reliant patient task

Important instructions are explained inside this guide rather than hidden behind a long list of unexplained links.

Organization explained

What Reliant Medical Group is and where it provides care

Reliant traces its history to 1929, when it began as Fallon Clinic. The organization changed its name to Reliant Medical Group in 2011, merged with Southboro Medical Group in 2015 and became part of Optum in April 2018.

Primary care

Family practice, internal medicine, pediatrics, geriatrics and coordinated preventive care.

Specialty care

More than 30 specialties, including cardiology, dermatology, gastroenterology, orthopedics, neurology, urology and vascular surgery.

Supporting services

Laboratory, radiology, rehabilitation, eye care, pharmacy support, care management and same-day care.

Important name check: Reliant Medical Group is part of Optum, but patients should use Reliant’s own doctor directory, MyChart portal, billing page and patient contacts unless their paperwork directs them to another Optum organization.
New-patient workflow

How to become a Reliant Medical Group patient

Identify the type of provider you need Start with family medicine, internal medicine or pediatrics when you need a regular primary care provider. Search a specialty only when you already know the department or have a referral.
Filter for providers accepting new patients The Reliant doctor search includes an option to display only providers currently accepting new patients. Availability can change between the search and registration call.
Check the location and language Search by address or distance and select a language or provider-gender preference when those factors matter to your care.
Verify your exact insurance plan Give Reliant the complete product and network name shown on your insurance card, not only the insurer’s company name.
Register as a new patient Call New Patient Registration at 508-425-5857. Have your legal name, birth date, address, phone, email, insurance information and preferred provider ready.
Arrange transfer of previous records Complete Reliant’s new-patient release form and send it to your previous medical provider. The former provider must send the requested records to Reliant.
Confirm the first appointment Record the exact building, suite, provider, arrival time and documents required. Reliant has several Worcester facilities and multiple sites in other towns.
Set up MyChart Create your account after registration so you can manage appointments, review available results and handle routine patient tasks online.
New-patient registration script
“I would like to register as a new Reliant Medical Group patient. I need a [family medicine, internal medicine, pediatric or specialty] provider near [town]. My insurance plan is [full plan and network]. Can you confirm which providers are accepting new patients, whether a referral is required and what records should arrive before my first appointment?”
Appointment workflow

Schedule a Reliant visit without choosing the wrong department

You are an existing patient with a routine need Use MyChart when the appointment type appears online or call your physician office when the needed visit is not listed.
You feel sick today Check MyChart for same-day or next-day primary care availability, call your office or use ReadyMED when walk-in care is appropriate.
You need specialty care Ask whether your insurance or the specialty requires a referral, clinical notes, imaging or prior authorization before scheduling.
You need laboratory or imaging work Confirm that an active order exists and ask whether the selected site performs the specific test.
You need an online visit Ask whether the appointment belongs with your established provider or Virtual ReadyMED. The eligibility and billing rules differ.
You need care after normal office hours Virtual ReadyMED operates until 11 p.m., while traditional ReadyMED locations generally operate until 8 p.m.
Appointment verification script
“Please confirm the provider, service, exact address and suite for my appointment. Does this visit require a referral, prior authorization, fasting, records or testing before I arrive? What amount should I expect to pay at check-in?”
Avoid check-in delays

What to bring to a Reliant Medical Group appointment

Current photo identification
Primary and secondary insurance cards
Referral or authorization when required
Medication names, doses and schedules
Drug and food allergy information
Recent outside test results or imaging
Name and address of your pharmacy
Copay or expected self-pay amount
Questions listed in priority order
Interpreter request already noted
Health care proxy or representative form when relevant
Accident or workers’ compensation details when applicable
Local building tip: Do not rely only on “Worcester” in your calendar. Reliant uses separate Worcester locations on Neponset Street, Summer Street, Grove Street, Gold Star Boulevard, Eaton Place and Shrewsbury Street.
Care inside the network

Reliant Medical Group services in plain English

Major services and what patients should verify
Service What it provides Question to ask before scheduling
Primary care Preventive visits, common illness care, chronic-condition management, medication monitoring and referrals. Is the provider accepting new patients at my preferred location?
Pediatrics Routine child care, illness evaluation, development monitoring and preventive services. What age range is accepted, and which records or vaccine history should I bring?
Cardiology Evaluation and management of heart and circulation concerns. Do I need a referral, previous ECG, imaging or medication list?
Behavioral health Assessment and treatment for selected mental and behavioral health needs. Is behavioral health administered through a separate insurance network?
Laboratory Blood, urine and other diagnostic testing ordered by a clinician. Is fasting required, and is the order visible at this location?
Radiology X-ray and other imaging services available at selected facilities. Does this facility perform the exact study, and is prior authorization complete?
Rehabilitation Physical, occupational and sports-medicine rehabilitation services. Do I need a referral, and how many therapy visits does my plan cover?
Eye care Optometry, ophthalmology and related eye services. Should the visit be billed to medical insurance or a separate vision plan?
ReadyMED Walk-in evaluation for non-emergency illnesses and minor injuries. What is the current wait time, and does the location have the testing I may need?
Virtual care Live video appointments through MyChart for selected concerns. Is the problem safe for video evaluation, and what will my insurance charge?
Walk-in same-day care

How ReadyMED works: hours, services and locations

ReadyMED provides walk-in, non-emergency care for adults and children. Patients do not need an appointment and do not need to have a Reliant primary care provider.

Typical hours

Seven days a week from 9 a.m. to 8 p.m. Holiday hours and closures can differ.

Shared phone

508-595-2700

Billing category

Reliant states that ReadyMED is billed as a primary care visit, not an urgent care visit.

Problems ReadyMED commonly evaluates

Cold and flu symptoms
Sore throat and earache
Cough and mild wheezing
Vomiting or diarrhea
Painful or difficult urination
Minor cuts and scrapes
Sprains and suspected simple fractures
Minor eye injury or infection
Minor work-related injury
Minor motor-vehicle injury
Testing is part of a medical visit. ReadyMED can perform selected X-rays and laboratory tests, but patients cannot walk in only to request an X-ray or laboratory service without a full clinical evaluation.
ReadyMED locations, hours and notable services
Location Address Hours Notable service detail
Auburn 460 Southbridge Street, Auburn, MA 01501 Daily, 9 a.m.-8 p.m.; published closure on Thanksgiving and Christmas Day. X-ray, laboratory and IV services for ages 12 and older.
Hudson 234 Washington Street, Hudson, MA 01749 Daily, 9 a.m.-8 p.m.; published closure on Thanksgiving and Christmas Day. Saturday orthopedic walk-in care from 9 a.m.-1 p.m.; X-ray, laboratory and IV services for ages 12 and older.
Leominster 241 North Main Street, Leominster, MA 01453 Daily, 9 a.m.-8 p.m.; published closure on Thanksgiving and Christmas Day. Saturday orthopedic walk-in care from 9 a.m.-1 p.m.; no walk-in COVID-19 testing.
Natick ReadyMED Plus 1400 Worcester Street, Natick, MA 01760 Daily, 9 a.m.-8 p.m.; published Christmas hours are 9 a.m.-2 p.m. X-ray, laboratory, CT and IV services for ages five and older. Ultrasound was listed as unavailable at the time of review.
Worcester ReadyMED Plus 366 Shrewsbury Street, Worcester, MA 01604 Daily, 9 a.m.-8 p.m.; published Christmas hours are 9 a.m.-2 p.m. X-ray, laboratory, CT and IV services for ages five and older.
ReadyMED is not an emergency department. Call 911 for chest pain, shortness of breath, stroke warning signs, severe trauma, poisoning or another life-threatening condition.
Check live ReadyMED wait times Call ReadyMED: 508-595-2700
Online same-day care

Virtual ReadyMED eligibility, cost and appointment steps

Minimum age

Four years old.

Required location

The patient must be in Massachusetts during the visit.

Required account

A Reliant MyChart account is needed.

Published hours

7 a.m.-11 p.m., seven days a week.

Create or recover your MyChart account Virtual ReadyMED scheduling takes place inside MyChart. Set up access before you become sick when possible.
Select “Virtual ReadyMED Visit” Sign in, choose the Virtual ReadyMED scheduling option and select an available appointment time.
Complete pre-check-in immediately Enter insurance and payment information, confirm the patient’s location and complete the required questionnaires.
Prepare the device and health information Test the camera, microphone and speakers. Have medication information, temperature and available home readings ready.
Join about 10 minutes early Log back into MyChart and select the green “begin visit” button when it appears.
Use a private and stationary location Do not drive during the visit. Reliant states that the appointment will be stopped if the patient is driving.

Conditions commonly suitable for Virtual ReadyMED

Cold and COVID-19 symptoms
Pink eye
Selected rash or eczema
Seasonal allergies
Sore throat
Sinus symptoms
Uncomplicated urinary symptoms
Acid reflux
Selected headache or migraine concerns
Medication adjustments for Reliant primary care patients

Problems Virtual ReadyMED does not treat

Emergency warning signs

Chest pain, palpitations, shortness of breath, active bleeding, stroke signs or severe allergic reaction.

Problems requiring examination

Severe burns, sudden vision change, new severe headache, concussion, breast complaints or pregnancy-related complaints.

Accident-related care

Motor-vehicle injuries and work-related injuries are excluded from Virtual ReadyMED.

Virtual ReadyMED cost and timing facts
Item Published information Patient action
Insurance billing Billed like an office visit; a copay may be due at the time of service. Ask the insurer about telemedicine coverage and cost sharing.
Self-pay Visits start at $211, with discounts listed for payment in full at the time of service. Confirm the current price during pre-check-in.
Visit length Approximately 20-40 minutes. Allow additional time for technical setup and follow-up instructions.
Cancellation The appointment can be canceled in MyChart until 10 minutes before the scheduled time. Cancel promptly when the visit is no longer needed.
Technical help Virtual ReadyMED support: 508-368-7890 during the 7 a.m.-11 p.m. service window. Call before the scheduled time when camera, audio or check-in does not work.
Check Virtual ReadyMED eligibility Virtual help: 508-368-7890
Patient portal

What Reliant Medical Group MyChart can do

TEST
View results

See released test results and available clinician comments.

Rx
Request refills

Send refill requests for medications identified as refillable.

DATE
Manage appointments

Schedule eligible visits and review past or upcoming appointment details.

MSG
Contact the care team

Send non-urgent messages and follow-up questions.

$
Pay bills

Pay a Reliant bill, copay or eligible patient balance.

FILE
Access records

Review available health information and request medical records.

Do not use MyChart for urgent symptoms. Reliant says messages needing attention in less than two business days should be handled by calling the physician office. Call 911 in an emergency.
Some medical-advice messages may be billed. Reliant states that a patient-initiated message seeking clinical advice unrelated to a recent visit may result in a digital evaluation and management charge to the patient or insurance plan.
Security change: Two-step verification is required. Keep the phone number and email connected to your account current so you can receive the verification step.
Log in to Reliant MyChart MyChart support: 774-261-1292
Portal troubleshooting

Fix common Reliant MyChart problems in the right order

You forgot the username or password Use the account-recovery options on the MyChart login page before creating another account.
You cannot receive the verification code Confirm that Reliant has your current phone and email. Call MyChart Support at 774-261-1292 when the old contact cannot be accessed.
Your appointment type is missing Not every provider or visit can be booked online. Call the physician office or the main operator.
A result has not appeared The test may still be processing, awaiting review or not released to the portal. Contact the ordering office after the expected timeframe has passed.
A refill cannot be requested The prescription may not be marked refillable, may require monitoring or may need a new appointment. Call the prescribing office.
You see Reliant and ProHealth on the login page Use the Reliant Medical Group login credentials and Reliant support number shown on the page.
Your bill is not visible Use the official Reliant bill-pay page to choose MyChart guest pay, InstaMed or phone payment.
You need help during a virtual visit General MyChart help and Virtual ReadyMED technical help use different numbers. Call Virtual ReadyMED at 508-368-7890 for visit-specific technical trouble.
Established-provider telehealth

Video visits with a Reliant primary care provider or specialist

A standard Reliant video visit connects a patient with their primary care or specialty team. The provider decides whether the symptoms or condition can be safely addressed through video.

What the provider can do

Review symptoms, medication, health history, family history and changes in health status.

Possible next steps

Give advice, prescribe medication, arrange testing and schedule an in-person examination when needed.

Privacy

Reliant states that its video technology complies with federal HIPAA security requirements.

Prepare before the camera opens

Use a device with a working camera and microphone
Charge the device or connect it to power
Use a stable internet connection
Choose a private, well-lit room
Have medication bottles or a complete list nearby
Write down symptoms and questions
Collect temperature, weight or home readings when relevant
Confirm telemedicine coverage with your insurer
Coverage verification

Insurance plans Reliant Medical Group lists as accepted

Reliant states that it accepts most major insurance plans. This does not guarantee that every product, network, provider, location or service is in network.

Commercial plans

Aetna, Blue Cross Blue Shield of Massachusetts, Cigna, First Health, Harvard Pilgrim, Health New England, Health Plans Inc., UMR and UnitedHealthcare.

Massachusetts plans

Fallon Health products, Fallon 365 Care, Fallon Community Care, Mass General Brigham commercial and connector products, Medicaid non-managed plans and Wellpoint.

Government coverage

Medicare, selected Medicare products, Commonwealth Care Alliance One Care and eligible Medicaid arrangements.

Behavioral and vision

Beacon Health Options, Cigna Behavioral Health, Mass Behavioral Partners, United Behavioral Health and selected EyeMed arrangements.

Important insurance exceptions published by Reliant
Plan Published limitation What the patient should verify
Fallon Health The general list states an exception for Steward Community Care. Confirm the exact Fallon product, assigned primary care organization and referral rules.
Mass General Brigham Health Plan Commercial and connector plans are specified. Do not assume every Mass General Brigham product is included.
Medicaid The list specifies non-managed plans. Check whether a managed-care or ACO assignment directs care elsewhere.
Medicare Advantage Reliant does not accept plans that treat Reliant as out of network. Check the exact plan’s Reliant network status before enrolling or scheduling.
TRICARE The list excludes active-duty TRICARE Prime. Confirm authorization and referral requirements.
Tufts Health Plan Reliant links to product-specific exceptions. Give the office the full network and product name.
Use both verification calls. Call Reliant insurance support at 877-221-8500, then call the member-services number on your insurance card. Verify the provider, location and exact service with both.
Insurance call script
“My plan is [complete product and network], member ID [number]. I am seeing [provider] at [exact address] for [visit, test or procedure]. Is the provider and facility in network for this service? Is a referral or prior authorization required, and what copay, deductible or coinsurance should I expect?”
Check the live insurance list Insurance questions: 877-221-8500
Patient financial workflow

How to review and pay a Reliant Medical Group bill

Identify which Reliant-related service billed you The payment system may include Reliant Medical Group, ReadyMED, Surgical Eye Experts or The Endoscopy Center. Match the name and service date to your visit.
Compare the statement with insurance processing Review the insurer’s explanation of benefits for the allowed amount, plan payment, adjustment and patient responsibility.
Locate the guarantor or account number The number appears on the billing statement and may also be available through MyChart.
Choose the official payment route Pay through MyChart, use MyChart guest pay, use the authorized InstaMed portal or call the automated payment line.
Save confirmation Keep the confirmation number, date, amount, payment method and account to which the payment was applied.
Call before paying a disputed balance Ask Patient Financial Services to explain duplicate dates, missing insurance payments, wrong coverage or a balance that does not match the explanation of benefits.
Patient Financial Services

508-368-5500
800-215-1720

Automated phone payment

508-578-8651
Available for card payment using the account number.

Online options

MyChart, MyChart guest pay and the Reliant-authorized InstaMed portal.

Billing-question script
“I am calling about account [number] for service date [date]. My statement shows [amount], while my insurance explanation shows [amount or status]. Please explain the original charge, insurance payment, adjustment and remaining patient responsibility before I submit payment.”
Open Reliant’s bill-pay choices Billing help: 508-368-5500
Health information management

How to transfer or request Reliant Medical Group records

New patient transferring records to Reliant

Complete the New Patient Release Form and send it to the previous provider. The previous provider uses that authorization to send records to Reliant.

Existing or former patient releasing Reliant records

Request records through MyChart or complete Reliant’s Medical Record Authorization Form for delivery to yourself or another person or facility.

Choose the correct authorization Use the general medical-record authorization for clinical records. Use the separate radiology authorization when requesting images or imaging reports.
Identify the patient accurately Include the legal name, birth date, address and other requested identity details.
Name the receiving person or facility Provide the exact recipient name and secure delivery information. Verify a physician office fax before submitting the form.
Request a useful date range A focused request is often easier to process than “all records.” Include the visits, tests or time period required by the next provider.
Complete sensitive-information choices Read every authorization section carefully, especially when behavioral health, substance-use or communicable-disease information may be included.
Sign in the proper capacity A legal representative may need documentation showing authority to sign for the patient.
Keep a complete copy Save the signed form, delivery date and destination so you can trace the request if the recipient does not receive it.
Follow up with Health Information Management The official records contact is 508-721-1142.
Reliant HIM Department
385 Grove Street
Worcester, MA 01605
Records phone

508-721-1142

Use for authorization and request-status questions.

Allowing a family member to speak with Reliant is a separate task. The Patient Representative Release Authorization lets Reliant discuss health information with named representatives. It remains effective until the patient cancels or replaces it in writing and is not required to receive treatment.
Open the official records page Records help: 508-721-1142
Choose the right document

Reliant Medical Group patient forms and what each one does

Common patient forms explained
Form When to use it Common mistake to avoid
Medical Records Release Authorization Authorize Reliant to release medical records to the patient or a named person or facility. Leaving the date range or recipient delivery details incomplete.
Patient Representative Authorization Allow a family member, friend or caregiver to communicate verbally with the care team. Assuming a health care proxy automatically covers routine phone discussions while the patient can make decisions.
Radiology Records Authorization Release radiology images, reports or both. Requesting only the report when the receiving specialist also needs the image files.
Massachusetts Health Care Proxy Name a person to make health care decisions if the patient becomes unable to decide or communicate. Confusing a proxy with permission for ordinary access to all information while the patient retains capacity.
Minor Treatment Permission Authorize a named adult who is not the parent or guardian to bring a child and consent to routine care. Sending the child without the signed form and required contact information.
Motor Vehicle Accident Information Provide accident insurance and claim information after care for a vehicle-related injury. Submitting ordinary health insurance information without the required accident claim details.
Workers’ Compensation Information Document employer, insurer and claim information for a work-related injury. Scheduling ordinary care without telling the office that the condition is work-related.
Eye Services Patient History Provide medical and eye history before a new eye-services appointment. Leaving out current eye drops, contact-lens use or previous eye surgery.
Open official Reliant forms
Access assistance

Interpreter services and complimentary transportation

Interpreter services

Reliant provides video remote interpretation, over-the-phone interpretation, limited in-person interpretation in selected offices and face-to-face American Sign Language interpretation.

  • Request the interpreter when booking.
  • State the language and communication need clearly.
  • Call the primary care office during normal business hours when phone interpreter help is needed.
  • Do not depend on a child to interpret medical information.
Complimentary van service

Reliant offers free transportation from selected locations to Worcester for Reliant specialty and diagnostic appointments.

  • Reservations are required.
  • Days and times vary.
  • The service is for Reliant patients.
  • The trip must be between Reliant Medical Group sites.
  • Leominster van questions: 978-466-3333.
Access-request script
“I have an appointment on [date and time] at [exact location]. I need [language or ASL] interpretation / transportation from [starting Reliant site]. Please confirm availability, reservation instructions, pickup timing and whether I need to arrive earlier.”
Interpreter information Van service information
Central and MetroWest locations

Reliant Medical Group locations and direct phone numbers

Confirm the service before traveling. A town may have a primary care office, specialty center, ReadyMED, surgery center or rehabilitation site. These are not interchangeable.
Key Reliant clinical locations
Location Address Phone Travel check
Auburn 4 Brotherton Way, Auburn, MA 01501 508-832-9621 Do not confuse it with ReadyMED Auburn at 460 Southbridge Street.
Framingham 761 Worcester Road, Framingham, MA 01701 508-872-1107 Confirm provider, department and suite.
Holden 64 Boyden Road, Holden, MA 01520 508-829-6765 Confirm whether laboratory or specialty services are available for your visit.
Leominster 225 New Lancaster Road, Leominster, MA 01453 978-534-6500 ReadyMED Leominster is separately located at 241 North Main Street.
Milford 101 Cedar Street, Milford, MA 01757 508-634-3100 Verify the required entrance and department.
Shrewsbury 378 Maple Avenue, Shrewsbury, MA 01545 508-368-7820 The Surgery Center is a separate facility at 151 Main Street.
Southborough 24 Newton Street, Southborough, MA 01772 508-481-5500 Confirm provider availability before travel.
Webster 344 Thompson Road, Webster, MA 01570 508-671-4050 Ask whether the planned service is offered on the appointment day.
Westborough 900 Union Street, Westborough, MA 01581 508-366-8836 Save the suite and arrival instructions.
Worcester – Neponset Street 5 Neponset Street, Worcester, MA 01606 508-368-7800 Do not confuse it with Grove Street or Worcester Medical Center.
Worcester Medical Center 123 Summer Street, Worcester, MA 01608 508-852-0600 Confirm parking, building entrance and department.
Worcester – Grove Street 385 Grove Street, Worcester, MA 01605 508-852-0600 The Health Information Management department also uses this address.
Gold Star Rehabilitation 50 Gold Star Boulevard, Worcester, MA 01605 508-856-9510 Use for scheduled rehabilitation and sports-medicine services.
Saint Vincent Cancer and Wellness Center 1 Eaton Place, Worcester, MA 01608 508-248-4126 Confirm the treating organization and appointment department.
Best local habit: Copy the complete address from the appointment confirmation into your map app. Searching only “Reliant Medical Group Worcester” can lead to a different Reliant building.
Search all current locations
Contact the correct team

Reliant Medical Group patient phone directory

Official patient contacts and their correct use
Need Phone Use this contact for
Main operator 800-283-2556
508-852-0600		 General routing and help locating a physician office.
New Patient Registration 508-425-5857 Registering, selecting a new provider and initial patient setup.
Patient Relations 800-993-8399 Care-experience concerns, complaints, comments and resolution support.
Insurance questions 877-221-8500 Plan participation questions before scheduling.
Patient Financial Services 508-368-5500
800-215-1720		 Statements, balances, insurance processing and billing questions.
Automated bill payment 508-578-8651 Card payments using the guarantor or account number.
MyChart Support 774-261-1292 Login, account-recovery and portal-access problems.
Virtual ReadyMED support 508-368-7890 Virtual check-in and visit-specific technical help.
Medical records 508-721-1142 Record-release forms and request-status questions.
Leominster van service 978-466-3333 Reservation, schedule and eligibility questions for published van service.
Reliant compliance or HIPAA concern 800-455-4521 Compliance and privacy concerns listed on the main Reliant contact page.
Medical questions belong with the care team. Billing, records, portal support and patient relations staff cannot replace the physician office for symptom advice, medication decisions or urgent clinical concerns.
Local patient shortcuts

Practical Reliant Medical Group tips that save time

01
Search only accepting providers

Use the new-patient filter before comparing location, language and specialty.

02
Save the direct office number

Refills, results and clinical questions move faster when sent to the treating office.

03
Check ReadyMED wait times

Walk-in care does not require an appointment, but the wait can vary by location and time.

04
Do not request only an X-ray

ReadyMED imaging and laboratory services must be part of a full medical visit.

05
Use Virtual ReadyMED after 8 p.m.

Virtual appointments continue until 11 p.m. when the problem is eligible for video care.

06
Complete virtual pre-check-in early

Insurance, payment and device problems are easier to fix before the appointment begins.

07
Ask before sending a medical message

A new MyChart medical-advice request may be billed as a digital evaluation.

08
Verify insurance at two levels

Confirm the provider and location with Reliant and the exact service with the insurer.

09
Separate record permissions

Releasing records, naming a phone representative and creating a health care proxy are different legal tasks.

10
Reserve transportation early

The free van has varying schedules and requires advance reservation.

11
Request interpreters while booking

Advance notice helps the office arrange the appropriate language or ASL service.

12
Verify the Worcester address

Reliant has several Worcester buildings that serve different departments.

Worcester location

Reliant Medical Group Neponset Street map

Reliant Medical Group – Neponset Street
5 Neponset Street
Worcester, MA 01606
Phone: 508-368-7800
Do not assume this is your appointment site. Reliant has multiple Worcester locations. Use the address printed in your appointment confirmation.
Source verification

How this Reliant Medical Group guide was researched

The patient workflows were built from Reliant’s current About, doctor, location, insurance, MyChart, video visit, Virtual ReadyMED, billing, medical-record, patient-form, interpreter, van-service and contact pages, along with the official ReadyMED service and location pages.

Information extracted in-page

Hours, eligibility, contact numbers, locations, insurance exceptions, payment choices and record workflows are explained here instead of left behind generic links.

Live information

Provider availability, wait times, appointment slots, insurance status and temporary service changes must be confirmed in the live system.

Final actions

Official links remain for doctor searches, portal login, scheduling, payment, forms and record submission that cannot be completed on this website.

Frequently asked questions

Reliant Medical Group patient questions answered

What is Reliant Medical Group?

Reliant is a multi-specialty medical group serving Central and MetroWest Massachusetts. It is part of Optum and offers primary care, specialty care, diagnostic services, ReadyMED and virtual care.

How many providers and locations does Reliant have?

Reliant reports more than 500 providers, more than 20 locations and over 30 medical specialties.

Is Reliant Medical Group accepting new patients?

Reliant promotes new-patient registration, and its doctor search can be filtered to providers accepting new patients. Call 508-425-5857 to register and confirm current availability.

What is the main Reliant phone number?

Call 800-283-2556 or 508-852-0600 for general routing. Contact the treating physician office directly for medical questions.

How do I log in to Reliant MyChart?

Use the official Reliant MyChart login page. Two-step verification is required. Call 774-261-1292 if account recovery does not solve the problem.

Can I schedule appointments through MyChart?

MyChart allows patients to manage eligible appointments and review visit details. Some providers and visit types still require a phone call.

Can a MyChart message result in a charge?

Yes. Reliant says a patient-initiated request for medical advice unrelated to a recent visit may be billed as a digital evaluation and management service.

What are ReadyMED hours?

ReadyMED locations generally operate daily from 9 a.m. to 8 p.m. Holiday schedules vary, so check the selected location before traveling.

Do I need an appointment for ReadyMED?

No. Traditional ReadyMED is walk-in care. Online wait times can be checked before arrival.

Do I need to be a Reliant patient to use ReadyMED?

No. ReadyMED is open to patients even when their primary care doctor is not part of Reliant.

Is ReadyMED an emergency room?

No. Call 911 for chest pain, severe breathing difficulty, stroke symptoms, poisoning, severe trauma or another emergency.

How is ReadyMED billed?

Reliant states that ReadyMED is billed as a primary care visit rather than an urgent care visit. The actual patient cost depends on the insurance plan.

Who can use Virtual ReadyMED?

Patients age four and older can use it when physically located in Massachusetts and registered for Reliant MyChart. A Reliant primary care provider is not required.

What are Virtual ReadyMED hours?

Appointments are available seven days a week from 7 a.m. to 11 p.m.

How much is Virtual ReadyMED without insurance?

The official page states that visits start at $211, with a possible discount for paying in full at the time of service. Confirm the current amount during check-in.

Does Reliant accept my insurance?

Reliant lists many major insurers, but product and network exceptions apply. Call 877-221-8500 and your insurer before scheduling.

How can I pay my Reliant bill?

Pay through MyChart, MyChart guest pay, the Reliant-authorized InstaMed portal or the automated phone system at 508-578-8651.

How do I request medical records?

Use MyChart or complete the Medical Record Authorization Form. New patients transferring outside records should send the new-patient authorization to their former provider.

Can a family member speak with my Reliant provider?

Complete the Patient Representative Release Authorization naming the person permitted to discuss your health information.

Does Reliant offer interpreter services?

Yes. Video, telephone, selected in-person and American Sign Language interpretation are available. Request the service during appointment scheduling.

Does Reliant provide free transportation?

Complimentary van service is available from selected locations to Worcester for Reliant specialty and diagnostic appointments. Reservations are required.

Complete a live patient task

Official Reliant Medical Group action tools

The important procedures and patient rules are explained above. Use these official systems only when you are ready to complete the live search, login, payment or submission.

Find a doctor Find a location Open MyChart Check ReadyMED wait times Schedule Virtual ReadyMED Pay a bill Request records Download patient forms Check accepted insurance Official contact page
Independent medical-information notice

USMedicalGroup.org is an independent informational website. It is not Reliant Medical Group, ReadyMED, Optum, an insurance company or a medical practice.

Provider availability, appointment slots, wait times, service hours, prices, accepted insurance and patient policies can change. Confirm time-sensitive information with the treating office or live official system.

This page provides general patient-navigation information and does not diagnose illness or replace advice from a qualified medical professional.

Call 911 for a life-threatening emergency. Last official-source review: July 13, 2026.

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