Use Summit Medical Group Without Calling the Wrong Office or Visiting the Wrong Clinic
Summit Medical Group is a large independent Tennessee medical group with more than 500 providers and more than 90 locations across 23 counties. Its network includes primary care, pediatrics, urgent care, imaging, laboratory services, physical therapy, sleep care and selected specialties.
This guide explains the patient process inside one page: where to start, which type of care to choose, how to schedule, what the portal can do, which insurance plans are listed for 2026, what payments may be due, and how to request records or challenge an unexpected self-pay bill.
More than 90 Tennessee sites across 23 counties.
More than 500 physicians and advanced practitioners.
Four Knoxville-area clinics for patients age two and older.
Official details checked July 13, 2026.
Which Summit Medical Group service should you use?
Choose a family medicine, internal medicine or pediatric office for annual visits, chronic-condition management, medication follow-up, preventive screening and referrals.
Express Clinics evaluate common illnesses and minor injuries for patients age two and older. You do not need to be an established Summit patient.
Urgent care is not a substitute for emergency treatment when delay could place a person at serious risk.
Summit Medical Group Tennessee and Summit Health are not the same patient system
- Your office is in Knoxville or another Tennessee county.
- Your paperwork says Summit Medical Group.
- Your portal is hosted through the Tennessee Summit athenahealth account.
- The main address is on Dick Lonas Road in Knoxville.
- Your provider is in New Jersey, New York or Connecticut.
- Your appointment confirmation says Summit Health.
- Your office refers you to a different Athena portal.
- Your billing office uses a New Jersey or New York contact.
Summit Medical Group locations and counties served
Summit reports more than 90 sites in 23 Tennessee counties. All listed Summit locations are described as having convenient parking and wheelchair access, but the services available at each building are different.
Knox, Anderson, Blount, Campbell, Cocke and Union counties.
Sevier, Jefferson, Hamblen and Greene counties.
Cumberland, Roane, Morgan, Loudon, Monroe and McMinn counties.
Bradley, Hamilton, Scott, Putnam, Davidson, Sumner and Williamson counties.
Do not choose a location by distance alone
How to schedule the right Summit Medical Group visit
What to bring to a Summit Medical Group appointment
Information that makes a symptom visit more useful
When did the problem start, and is it improving, worsening or changing?
What triggers it, relieves it or makes it return?
List medicines, home treatments and their effect.
Summit Express Clinics: services, hours and Knoxville locations
Summit Express Clinics treat patients age two and older. You do not need to be an established Summit Medical Group patient.
Cold and flu symptoms, sore throat, earache, allergies, rash, nausea, vomiting and urinary problems.
Minor cuts requiring stitches, sprains and evaluation of possible uncomplicated fractures.
Available vaccines may include flu, COVID-19, hepatitis, pneumonia, shingles, MMR, Tdap, HPV and others.
| Clinic | Address | Phone | Practical note |
|---|---|---|---|
| Farragut | 10820 Kingston Pike, Suite 11, Knoxville, TN 37934 | 865-671-6720 | Confirm the day’s opening and lunch closure before arrival. |
| Powell | 7545 Barnett Way, Powell, TN 37849 | 865-824-1524 | Use for non-emergency same-day outpatient concerns. |
| Fountain City | 103 Midlake Drive, Knoxville, TN 37918 | 865-687-7704 | The scheduling page announces an earlier 7 a.m. opening. |
| Bearden Hill | 6537 Kingston Pike, Knoxville, TN 37919 | 865-558-9822 | The scheduling page announces an earlier 7 a.m. opening. |
What the Summit Medical Group patient portal can do
Request, schedule where enabled and review appointment information.
Send routine, non-emergency questions to the care team.
Request prescription renewals without waiting on the phone.
Review results released to the portal for testing after September 1, 2020.
Review available account information and make online payments.
Manage routine care tasks from home without making a separate visit.
What to check when the Summit portal does not show what you need
Summit Medical Group services explained in plain English
| Service | What it is used for | What to confirm before the visit |
|---|---|---|
| Primary care | Preventive care, common illness, chronic-condition management, medication follow-up and referrals. | New-patient availability, insurance network and records needed. |
| Pediatrics | Routine and illness care for children, growth monitoring and preventive services. | Age range, vaccine records and which listed providers currently accept new patients. |
| Diagnostic imaging | DEXA, calcium screening, CT, EMG and nerve conduction, lung screening, mammography, MRI, nuclear imaging, ultrasound and X-ray. | Order, authorization, fasting instructions, contrast preparation and expected patient cost. |
| Laboratory | Blood and other diagnostic testing ordered by a clinician. | Fasting, medication instructions, collection time and whether the lab is in network. |
| Physical therapy | Evaluation, education and individualized treatment for pain, weakness, restricted movement, illness or injury recovery. | Referral, therapy authorization, visit limit and home-exercise expectations. |
| Sleep services | Evaluation and treatment of sleep-disordered breathing, insomnia, restless legs, limb movement and shift-work problems. | Consultation requirements, testing type, insurance authorization and overnight instructions. |
| Eye care | Optometry and ophthalmology evaluation and treatment. | Medical versus vision insurance, dilation plans and transportation if vision may be temporarily blurred. |
| Specialty care | Selected specialties include rheumatology, sports medicine, infectious disease, sleep medicine, hospice and palliative medicine, ophthalmology and optometry. | Referral, specialist availability and required prior records. |
Summit states that its diagnostic imaging centers are accredited by local and national agencies, including the American College of Radiology.
Summit reports processing more than 28,000 tests per day and making many results available within 24 hours through its daily courier system.
Summit describes its Knoxville sleep facility as accredited by the American Academy of Sleep Medicine.
Insurance accepted by Summit Medical Group in 2026
Summit participates in many commercial, marketplace, Medicare, TennCare and vision products. Acceptance is based on the exact product, network, provider and location—not merely the insurance-company name.
| Category | Plans or networks listed | Important limitation |
|---|---|---|
| Aetna commercial | Open Choice, Traditional Choice, Managed Choice, Elect Choice, PPO and POS products. | Aetna Medicare Advantage is listed as not accepted; selected Medicare products may vary by office. |
| BlueCross BlueShield of Tennessee | Commercial Blue Network P and S; marketplace Blue Network S; selected BlueCare Plus, BlueAdvantage, BlueCare and TennCare products. | Blue Networks L and E are listed as not accepted. |
| Cigna | HMO, POS, PPO, EPO, Open Access Plus, Local Plus, selected GWH and Cigna Connect products. | Confirm the exact network and service location. |
| Farm Bureau | Commercial plans. | Farm Bureau Medicare Advantage is listed as not accepted. |
| TRICARE | TRICARE Standard, Prime and TRICARE for Life. | Referral and authorization rules may still apply. |
| UnitedHealthcare commercial | PPO, HMO, POS, Select Plus, Heritage Choice, Heritage Select and Heritage Plus. | Medicare Advantage acceptance is much narrower. |
| Marketplace | Alliant at select locations, Ambetter subject to state and ZIP, BCBST Blue Network S, Cigna Connect and UHC Individual Exchange plans. | UHC exchange plans are listed as unavailable at Greeneville locations. |
| Original Medicare | Original Medicare, including supplement plans. | A supplement does not replace the need to verify the treating provider and service. |
| Medicare Advantage | Selected BCBST, Humana, Aetna, HealthSpring, Devoted and UnitedHealthcare products. | Many products are accepted only at selected locations. |
| TennCare | BlueCare, TennCare Select, UnitedHealthcare Community Plan and Wellpoint. | Confirm provider assignment and referral requirements. |
| Vision | EyeMed, March Vision, Spectera, Davis Vision and Superior Vision. | VSP Vision Care is listed as not accepted. |
Plans specifically listed as not accepted
- BCBST Blue Networks L and E
- Oscar plans
- Aetna Medicare Advantage
- Farm Bureau Medicare Advantage
- Wellcare plans
- Wellpoint Medicare Advantage
- Most UnitedHealthcare Medicare Advantage products
- VSP Vision Care
- Some plans accepted only at selected offices
What patients should know before paying a Summit Medical Group bill
Summit accepts patients who choose to pay out of pocket when insurance is unavailable or not being used.
Services a patient asks Summit not to submit to insurance must be paid in full at the time of service.
A missed appointment or cancellation made less than 24 hours in advance may result in a $40 fee.
Published hours: Monday-Friday, 8 a.m.-4 p.m. Eastern.
Use the Summit athenahealth portal only after checking the organization name, account and service date.
Open payment portalHow the Summit Medical Group Good Faith Estimate process works
A Good Faith Estimate is intended for patients who do not have insurance or who have coverage but choose not to use it for the planned service.
How to request Summit Medical Group medical records
| Method | Official detail | What to include |
|---|---|---|
| Phone or fax | 865-212-2293 | Patient name, birth date and request status when calling. |
| Email questions | records@summithealthcare.com | Avoid sending unnecessary sensitive details in an unsecured message. |
| Summit Medical Group, Attn: Datavant, 1275 Dick Lonas Road, Suite 200, Knoxville, TN 37909 | Completed signed authorization and required representative documents. | |
| Online | Start from Summit’s official medical-records page. | Verify the patient identity and requested recipient before submission. |
How to handle results, prescriptions, referrals and follow-up
Practical Tennessee tips that can prevent repeat calls and wasted trips
A provider office may be open while its imaging, laboratory or therapy location has changed hours.
The general urgent-care page states that all Express sites close from 2 p.m. to 3 p.m.
“BlueCross” or “UnitedHealthcare” is not enough. Give the office the exact network shown on the card.
Medical questions and refills belong with the physician office, not the central billing department.
Confirm the professional fee, technical fee, facility, contrast charge and insurer authorization when relevant.
Summit asks patients to allow up to 10 days, so do not wait until the day before a specialist appointment.
Late cancellation or a missed appointment may trigger a $40 charge.
Keep screenshots or written copies in case the final bill or insurance decision differs.
Review the live closing page on the appointment day, especially when traveling from another county.
Summit Medical Group contact directory
| Need | Contact | Best use |
|---|---|---|
| Medical question | Your physician office directly | Symptoms, clinical advice, refills, appointments and care instructions. |
| Main organization | 865-584-4747 | General routing and Good Faith Estimate bill disputes. |
| Billing and insurance | 865-212-3618 or 1-800-289-9545 | Insurance verification, statements and patient balances. Published hours are 8 a.m.-4 p.m. Eastern. |
| Medical records | 865-212-2293 | Record requests, authorization questions and request status. |
| Records email | records@summithealthcare.com | Non-urgent records-department questions. |
| Patient feedback | wecare@summithealthcare.com | Experience feedback. Summit says messages are answered Monday-Friday from 8 a.m.-5 p.m.; do not use for medical questions. |
Summit Medical Group main office map
Summit Medical Group1275 Dick Lonas Road NW, Suite 201
Knoxville, TN 37909
Main phone: 865-584-4747
Summit Medical Group frequently asked questions
Which Summit Medical Group does this page cover?
This guide covers the Tennessee organization headquartered in Knoxville. Patients in New Jersey, New York or Connecticut generally need Summit Health and its separate portal.
How many locations does Summit Medical Group have?
Summit reports more than 90 sites across 23 Tennessee counties. Services, providers and hours differ by location.
How do I make an appointment?
Find a doctor or service location, confirm new-patient and insurance status, then call the physician office or use online scheduling when available. Express Clinic appointments use a separate scheduling page.
What can I do through the patient portal?
You may request or review appointments, send routine messages, request refills, view released test results and review billing information.
Can anyone use Summit Express Clinics?
Express Clinics accept patients age two and older, including people who are not already established Summit Medical Group patients.
What are Express Clinic hours?
The general page lists 8 a.m.-8 p.m. daily with a 2 p.m.-3 p.m. lunch closure. The appointment page announces 7 a.m. openings at Bearden Hill and Fountain City. Check the live page before travel.
Does Summit accept my insurance?
Acceptance depends on the exact insurer, product, network, provider, service and location. Verify with both Summit and your insurance company before the appointment.
Does Summit accept BlueCross BlueShield of Tennessee?
Many BCBST products are listed, including Blue Network P and S and selected Medicare and TennCare products. Blue Networks L and E are listed as not accepted.
When is payment due?
Summit states that copays, deductibles and coinsurance are due at the time services are provided. Any remaining balance after insurance processing may also become the patient’s responsibility.
Is there a missed appointment fee?
A missed appointment or cancellation made less than 24 hours before the visit may result in a $40 fee.
Can I ask for a written cost estimate?
Uninsured patients and patients choosing not to use insurance may request a Good Faith Estimate before receiving scheduled services.
What if my self-pay bill is much higher than the estimate?
Summit states that a bill at least $400 higher than the estimate from the same provider or facility may qualify for dispute. Save both documents and call Patient Relations at 865-584-4747.
How do I obtain my medical records?
Use the official online request or complete the disclosure authorization form and submit it by fax or mail to the records department.
How long will my records request take?
Summit asks patients to allow up to 10 days. Missing signatures, incomplete dates or absent representative documentation can cause delays.
Official Summit Medical Group tools
The important rules and patient workflows are explained above. Use the official system only when you are ready to complete a live search, schedule, payment, portal login or records request.