Central and MetroWest Massachusetts patient guide
Connect Every Part of Your Reliant Medical Group Care in One Place
Reliant Medical Group is a multispecialty medical group and part of Optum. It provides primary care, pediatrics, specialty treatment, testing, rehabilitation, virtual visits and walk-in care across Central and MetroWest Massachusetts.
This guide explains the complete patient journey: choosing the right care, finding a doctor accepting new patients, using MyChart, visiting ReadyMED, checking insurance, paying a bill, requesting records and avoiding common appointment delays.
MYCHART
DOCTOR
READY
MED
BILL
PAY
CARE CONNECTION ACTIVE
Emergency warning: Call 911 for chest pain, severe difficulty breathing, possible stroke, uncontrolled bleeding, loss of consciousness, a serious injury or another condition that may threaten life or permanent function. Do not wait for a MyChart reply or travel to routine walk-in care.
Service area
Central and MetroWest Massachusetts.
Patient portal
Reliant MyChart with two-step verification.
Walk-in care
ReadyMED in five Massachusetts communities.
Official review
Patient information checked July 2026.
Start with the right destination
Which Reliant Medical Group service should you use?
YOUR RELIANT OFFICE
Routine or ongoing medical care
Start with primary care for preventive visits, chronic-condition care, medication monitoring, routine illness, referrals and follow-up.
Best for: annual exams, diabetes, blood pressure, long-term symptoms, medication management and non-urgent referrals.
READYMED
Same-day illness or minor injury
Use ReadyMED when a non-life-threatening problem needs attention and your regular office cannot see you quickly enough.
Best for: sore throat, cough, minor cuts, sprains, urinary symptoms, earache, vomiting, minor eye problems and possible simple fractures.
911 OR EMERGENCY ROOM
Potential emergency
Emergency care is appropriate when delay could threaten life, breathing, circulation, brain function or permanent use of a body part.
Use immediately for: chest pain, severe breathing trouble, stroke signs, serious trauma, uncontrolled bleeding or unconsciousness.
Practical rule: Call your Reliant office first during weekday hours. Staff may arrange a same-day appointment, route you to a triage nurse, recommend ReadyMED or tell you to seek emergency care.
Organization overview
What Reliant Medical Group is—and what it is not
Reliant Medical Group is a Massachusetts outpatient medical organization providing coordinated primary and specialty care. Its website identifies Reliant as part of Optum.
Primary care network
Family practice, internal medicine, pediatrics, geriatrics and home-based primary care.
Specialty network
Medical, surgical, behavioral, diagnostic and rehabilitation specialties within one group.
Walk-in network
ReadyMED provides extended-hours care and can also treat people without a Reliant primary care doctor.
Do not confuse the organizations: Reliant Medical Group is not Reliance Health in India, and it is not a hospital emergency department. Confirm that the logo, Massachusetts location and Reliant MyChart address match your paperwork.
Provider search workflow
How to find a Reliant Medical Group doctor accepting new patients
Choose primary care or a specialty
Start with primary care when you need a regular doctor. Select a specialty only when you know the correct department or already have a referral.
Select “accepting new patients”
Reliant’s directory includes a filter that removes providers who are not currently shown as accepting new patients.
Search near your home or workplace
Enter your address or ZIP code and sort by distance. Consider traffic, parking and whether you can reach the office for future follow-up visits.
Use language and gender filters when helpful
The directory supports language and gender preferences. Language options shown in the search include Spanish, Portuguese, Arabic, Polish, Hindi, Mandarin, Vietnamese and many others.
Check the provider’s clinical interests
Two clinicians in the same specialty may focus on different conditions, procedures or patient age groups.
Verify insurance before booking
Give the office the complete insurer, plan and network name. A company may offer both accepted and non-participating products.
Ask about referral requirements
Your insurer may require a primary-care referral even when the Reliant specialist appears in network.
Save the exact site and suite
Reliant operates multiple Worcester facilities and several regional offices. Do not assume that every provider works at the same building.
New-patient call script
“I am looking for a new [primary care doctor/specialist]. My insurance is [complete plan and network]. Is this provider accepting new patients at this location? Do I need a referral, what is the next available appointment, and what records should I send before the visit?”
Massachusetts location guide
Reliant Medical Group locations and how to choose correctly
Reliant’s current location directory includes facilities in several Central and MetroWest Massachusetts communities. Services vary by building.
Worcester area
Multiple Worcester medical, specialty, rehabilitation, cancer and walk-in locations.
Central Massachusetts
Auburn, Holden, Leominster, Shrewsbury and Webster.
MetroWest area
Framingham, Milford, Southborough and Westborough.
ReadyMED communities
Auburn, Hudson, Leominster, Natick and Worcester.
Check these six items before driving
Exact street address and suite number
Provider works there on your appointment date
Required service is available at that building
Laboratory or imaging order has been received
Insurance recognizes that site as in network
Weather closing or delayed opening is not active
Local Worcester tip: “Worcester” alone is not a complete appointment location. Reliant lists facilities on Grove Street, Neponset Street, Gold Star Boulevard and at other clinical sites. Record the complete address from your confirmation.
Booking and rescheduling
How to schedule a Reliant Medical Group appointment
Identify the correct type of visit
State whether the appointment is preventive, a new symptom, follow-up, procedure, preoperative visit, pregnancy care, behavioral health or a specialist consultation.
Explain urgency without exaggerating
Give the symptom, when it began, whether it is worsening and any serious warning signs. This helps staff choose an appropriate timeframe.
Confirm insurance and referral status
Ask whether the office participates in your exact network and whether the required referral or authorization is already visible.
Confirm the visit format
Determine whether it is in person, telephone, video or a MyChart-arranged visit. Do not assume every appointment can be converted to video.
Record the arrival instructions
Save the date, check-in time, provider, address, suite, preparation rules and direct office phone.
Cancel as soon as plans change
Early cancellation gives the office a chance to offer the slot to another patient and reduces the risk of a missed-appointment charge under office policy.
Same-day sick-visit shortcut: Reliant’s MyChart system advertises same-day and next-day sick-visit scheduling for eligible primary-care patients. When the option does not appear, call the treating office.
Avoid check-in delays
What to bring to a Reliant Medical Group appointment
Government-issued photo identification
Current primary and secondary insurance cards
Referral or authorization when required
Current medication names, doses and schedules
Allergies and past serious medication reactions
Outside laboratory, imaging or hospital records
Name and address of your preferred pharmacy
Copay or expected self-pay amount
Symptom timeline and treatments already tried
Written questions in priority order
For children
Vaccine history
Bring records from outside pediatricians, schools, pharmacies or public-health clinics.
Guardian information
Bring custody, consent or guardianship documentation when the accompanying adult is not the parent listed in the record.
School requirements
Bring the exact school, sports, camp or medication form rather than asking the office to guess which document is needed.
Secure patient portal
Reliant Medical Group MyChart: login, features and possible charges
R
View results
Review released test results and the provider’s comments when available.
Rx
Request refills
Send requests for medications shown as refillable in the portal.
A
Manage appointments
Review visits and use available scheduling or cancellation functions.
M
Send messages
Contact the care team for routine, non-emergency questions.
$
Review and pay bills
Use authenticated payment or the separate guest-payment option.
V
Join virtual care
Complete eligible Reliant video visits through the instructed workflow.
Two-step verification is required. Reliant instructs MyChart users to keep the mobile telephone number in the personal-information section accurate so the additional security check can be completed.
A medical-advice message may be billable. Reliant warns that a patient-initiated MyChart message unrelated to a recent visit may result in a charge when the provider performs clinical decision-making. Your insurer determines coverage and cost sharing.
Before sending a detailed message: Ask whether the problem is better handled through a scheduled appointment. Use a short subject, one main concern, the symptom start date, changes since the last visit and one clear question.
Portal troubleshooting
Reliant MyChart not working? Check these causes in order
The login page will not load
Enable JavaScript and cookies, close private-browsing restrictions and try a current browser.
The security code never arrives
Check whether the displayed telephone number is current, wait briefly, review blocked messages and contact the office when the number needs updating.
You forgot the username
Use “Forgot username?” rather than creating a second chart account.
You forgot the password
Use the official password-reset option. Avoid repeated guesses that may lock the account.
A result is missing
The test may still be processing, awaiting provider review or associated with an outside hospital or laboratory.
A refill cannot be selected
The prescription may be expired, require monitoring, have no refills remaining or need an appointment.
An appointment type is unavailable
Online scheduling options differ by provider, department and reason for visit. Call the office directly.
You need access for another person
Request approved proxy access. Do not share passwords between adult patients or family members.
Never use MyChart for an emergency. A message may not be seen immediately, at night, during a weekend or while the clinician is away.
Walk-in illness and injury care
ReadyMED locations, hours, services and faster-arrival tips
ReadyMED provides walk-in care in Auburn, Hudson, Leominster, Natick and Worcester. Reliant states that these clinics generally operate seven days a week from 9 a.m. to 8 p.m., including holidays, and do not require an appointment.
Illnesses treated
Sore throat, cold symptoms, cough, wheezing, earache, vomiting, diarrhea and painful or difficult urination.
Minor injuries treated
Cuts, scrapes, minor lacerations, sprains, fractures, minor eye problems and selected work or vehicle-related injuries.
On-site support
ReadyMED reports on-site radiology and laboratory capabilities for rapid testing, blood work and immediate X-rays.
ReadyMED care options
| Location type |
Communities |
What stands out |
Best preparation |
| ReadyMED |
Auburn, Hudson and Leominster |
Walk-in assessment, laboratory testing and radiology for common minor illnesses and injuries. |
Check live wait time, closing notices and insurance before leaving. |
| ReadyMED Plus |
Natick and Worcester |
Expanded capabilities. Reliant specifically notes IV fluid treatment and CT scanning at ReadyMED Plus Worcester. |
Confirm that the needed service is available and appropriate for walk-in care. |
| Virtual ReadyMED |
Patient must be in Massachusetts |
Video assessment for eligible Reliant primary-care patients age four and older. |
Use a charged device, working camera, reliable internet, email and MyChart access. |
How to reduce waiting and repeat travel
Check the online wait times
Compare ReadyMED sites before driving. An estimated wait can change as patients arrive or urgent cases require more time.
Confirm that the problem fits walk-in care
Serious symptoms need an emergency department. Long-term or complex problems may be better handled by your regular doctor.
Bring insurance and medication information
Include photo identification, insurance cards, allergies, medication list and the name of your pharmacy.
Bring injury details
For work or vehicle injuries, bring employer, claim, insurer and incident information when available.
Ask how results will be delivered
Confirm whether results will appear in MyChart, be communicated by telephone or require follow-up with primary care.
Call 911 instead: ReadyMED specifically warns patients with chest pain, difficulty breathing or a serious injury to seek emergency help immediately.
Care from home
Virtual ReadyMED eligibility and video-visit preparation
Patient is at least four years old
Patient is physically in Massachusetts
Patient has a Reliant primary care provider
Device can receive email
Patient has or can create MyChart access
Concern is suitable for video assessment
Set up the visit before joining
1
Test the device
Charge it, allow camera and microphone access, and connect to reliable internet.
2
Prepare useful readings
Have temperature, medication list and home readings available when relevant.
3
Choose a private, bright room
The clinician may need to see a rash, swelling, throat, eye or movement clearly.
A video visit may still lead to in-person care. Some symptoms require physical examination, laboratory work, imaging or emergency assessment that cannot be completed through a screen.
Primary and specialty network
Reliant Medical Group services explained simply
Major Reliant services and what to confirm
| Service group |
Examples |
What to confirm before booking |
| Primary care |
Family practice, internal medicine, pediatrics, geriatrics and home-based primary care. |
New-patient status, age range, insurance and preferred location. |
| Heart and circulation |
Cardiology, cardiac testing, anticoagulation care, heart-failure support and vascular surgery. |
Referral, recent cardiac records, testing instructions and hospital affiliation. |
| Bones and movement |
Orthopedic surgery, physiatry, podiatry, rehabilitation and sports medicine. |
Imaging records, therapy authorization and whether the appointment is surgical or nonsurgical. |
| Women’s health |
Obstetrics and gynecology, reproductive medicine and urogynecology. |
Pregnancy timing, prior records, referral rules and hospital delivery arrangements. |
| Eyes, ears and communication |
Ophthalmology, optometry, ENT, audiology and hearing-aid services. |
Medical versus vision or hearing benefits and whether dilation is planned. |
| Digestive and surgical care |
Gastroenterology, general surgery, bariatric surgery and preoperative testing. |
Preparation, fasting, transportation, medication changes and facility fees. |
| Complex medical specialties |
Endocrinology, nephrology, neurology, pulmonology, rheumatology, infectious disease and hematology/oncology. |
Referral, laboratory results, imaging and outside specialist records. |
| Behavioral health |
Behavioral-health evaluation and treatment integrated with broader medical care. |
Insurance authorization, provider type, crisis limitations and visit format. |
| Testing |
Laboratory, radiology, cardiac testing and selected specialty procedures. |
Order received, fasting, contrast, medication instructions and authorization. |
Records tip: When moving between outside hospitals and Reliant specialists, ask which specific reports and images are needed. A radiology report and the actual image files are different items.
Coverage verification
How to check whether Reliant Medical Group accepts your insurance
Reliant publishes an accepted-insurance page, but network participation can vary by the exact plan, employer product, provider, service and site. A general insurer name is not enough.
Read the full plan name from the card
Include the insurer, product, network, employer or marketplace designation and member identification.
Call the specific Reliant office
Ask whether the provider and service location participate in that exact product.
Call the insurer
Use the member-services number on the card and provide the provider name, location and planned service.
Ask about referral requirements
A specialist can be in network while the claim is denied because the required referral was missing.
Ask about prior authorization
Imaging, procedures, surgery, therapy and some medications may require approval before service.
Request the expected patient amount
Ask about the copay, deductible, coinsurance and possible separate laboratory, imaging or facility charge.
Save confirmation details
Record the representative, call date, reference number and what was confirmed.
Insurance call script
“Please verify whether [provider name] at [exact Reliant location] is in network under my [full plan and network name] for [visit, test or procedure]. Do I need a referral or authorization, and will there be separate professional, laboratory, imaging or facility charges?”
Do not treat the website list as a payment guarantee. Your insurer makes the final claim decision under your benefits, medical-necessity rules, referral requirements and remaining deductible.
Patient financial workflow
Reliant Medical Group bill pay and statement troubleshooting
Compare the service information
Confirm the patient name, service date, provider, location and description before reviewing the amount.
Compare the explanation of benefits
The insurer’s explanation should show the submitted charge, allowed amount, insurer payment, adjustment and patient responsibility.
Check for separate bills
A hospital, laboratory, imaging provider, anesthesiologist or outside specialist may bill separately.
Question an unexpected denial
Common reasons include incorrect insurance information, missing referral, absent authorization, non-covered service or out-of-network processing.
Ask about payment help before collections
Contact Patient Financial Services early when the balance cannot be paid in full. Ask about available payment arrangements or assistance procedures.
Use the correct payment portal
Pay through authenticated MyChart or Reliant’s official guest-payment system.
MyChart payment
Useful when you want to review account details while signed into the patient portal.
Guest payment
Useful when you have a statement and want to pay without signing into MyChart.
Billing call script
“I am calling about the balance for service date [date]. My statement shows [amount], and my insurance explanation shows [status or amount]. Please explain the charge, adjustment, insurance payment and patient responsibility, and tell me whether a corrected claim, referral or authorization review is needed.”
Health-information transfer
How to request Reliant Medical Group medical records
Decide whether MyChart is enough
Use MyChart for quickly viewing available notes and results. Use a formal request when another provider needs a complete or certified record set.
Identify the patient exactly
Provide the legal name, former name when relevant, date of birth, address and contact information.
Use a clear date range
Request the beginning and ending dates needed rather than “all records” when a focused set will solve the problem.
Name the records needed
Examples include office notes, laboratory results, radiology reports, actual images, medication history, immunizations or operative reports.
Identify the recipient
Enter the physician, patient, attorney, insurer or other authorized recipient and a complete delivery address or secure fax.
Complete special authorization sections
Sensitive behavioral, substance-use, HIV or reproductive information may require additional permission under applicable rules.
Sign with proper authority
A parent, guardian, health-care agent or estate representative may need proof of authority.
Keep a copy and follow up
Save the completed form, submission date and delivery details. Contact the records department if the receiving office does not obtain the documents.
Fast specialist-transfer tip: Ask the receiving office exactly what it needs. Sending five years of unrelated records may slow review, while omitting the relevant imaging or pathology may cause another appointment.
Language and transportation access
Interpreter services and Reliant’s complimentary van service
Interpreter services
Reliant provides video remote interpretation, over-the-phone interpretation, limited in-person interpretation at selected offices and face-to-face American Sign Language interpretation.
- Request the interpreter while booking.
- State the language and whether ASL is required.
- Confirm the request again before the appointment.
- Do not rely on a child to interpret medical information.
Complimentary van service
Reliant publishes a complimentary transportation service for qualifying patient travel. Availability, covered locations, scheduling windows and eligibility should be confirmed before the appointment.
- Call before the appointment date.
- Give the exact pickup and clinic addresses.
- Explain mobility equipment or assistance needs.
- Ask how the return trip is arranged.
Access request script
“I have an appointment on [date and time] at [exact location]. I need [language/ASL interpretation/transportation help]. Please confirm whether the service is available, what information you need from me, and whether I should arrive earlier.”
Results, refills and next steps
What to do after a Reliant Medical Group visit
You are waiting for a result
Check MyChart, then contact the ordering office when the expected timeframe has passed.
A result appears abnormal
Do not diagnose yourself from a red flag. Ask the ordering clinician what it means in your medical context.
You need a refill
Request it before the medication runs out and confirm the correct drug, dose and pharmacy.
The refill was denied
Ask whether you need an appointment, laboratory monitoring, prior authorization or a new prescription.
A specialist has not called
Confirm that the referral was sent, accepted and authorized by insurance.
An imaging facility has no order
Contact the ordering office and verify the exact destination instead of calling unrelated Reliant sites.
Your symptoms are worsening
Call the treating office or triage nurse. Seek emergency care immediately for serious warning signs.
You disagree with the bill
Compare the statement with the insurer explanation before paying or filing an appeal.
Result follow-up script
“I completed [test] on [date], ordered by [provider]. I was told to expect the result by [timeframe]. Can you confirm whether it is complete, whether the provider reviewed it, and how I will receive the interpretation and next-step instructions?”
Central Massachusetts patient shortcuts
Practical tips that can save a second call or wasted trip
01
Save the direct office number
Use it for medical questions, prescription issues and appointment-specific instructions.
02
Use the full Worcester address
Reliant has multiple Worcester sites. City name alone is not enough.
03
Check ReadyMED waits first
The nearest clinic may not have the shortest estimated wait.
04
Ask before sending a long portal message
Some advice messages can be billable and may be better handled through a visit.
05
Keep your mobile number current
MyChart two-step verification depends on accurate security information.
06
Request interpreters while booking
Advance notice gives the office time to arrange the correct service.
07
Verify the exact insurance network
Do not rely only on the insurer’s brand name.
08
Check weather notices
Winter conditions can affect Central Massachusetts office schedules.
09
Bring actual outside images when requested
A written radiology report may not replace the CT, MRI or X-ray image files.
Main patient contacts
Reliant Medical Group contact guide
Use the department most likely to solve the problem
| Patient need |
Best contact |
Information to prepare |
| General routing |
800-283-2556 |
Patient name, date of birth, provider and location. |
| Appointment or medical question |
Treating office directly |
Symptom, urgency, provider and appointment details. |
| Portal access |
Reliant MyChart support options |
Username, mobile number and exact error message. Never disclose your password. |
| Walk-in care |
ReadyMED location and wait-time system |
Symptoms, insurance, medication list and preferred location. |
| Bill or insurance |
Patient Financial Services |
Account, service date, statement and explanation of benefits. |
| Medical records |
Health-information or records request system |
Date range, record type, recipient and authorization. |
| Interpreter |
Treating office while scheduling |
Language, ASL need and appointment details. |
| Emergency |
911 |
Location and immediate emergency details. |
Central Massachusetts map
Reliant Medical Group Worcester-area map
Reliant operates multiple sites, so this map is a regional starting point rather than a substitute for the address on your appointment confirmation.
Verify before travel: Enter the exact street and suite from your confirmation into navigation. Do not use a general Worcester search when your appointment is at a specific Reliant building.
Common patient questions
Reliant Medical Group frequently asked questions
What is Reliant Medical Group?
Reliant is an Optum-affiliated multispecialty medical group serving Central and MetroWest Massachusetts through primary care, specialty care, diagnostics, rehabilitation, virtual visits and ReadyMED.
What is Reliant Medical Group’s main phone number?
The published main number is 800-283-2556. Use the direct treating-office number for clinical questions whenever possible.
How do I find a Reliant doctor accepting new patients?
Use the physician directory and select the filter for providers accepting new patients. You can also search by specialty, location, distance, language and gender preference.
How do I log in to Reliant MyChart?
Open the official Reliant MyChart page, enter your username and password and complete the required two-step verification.
Can a MyChart message cost money?
Yes. Reliant warns that some patient-initiated medical-advice messages unrelated to a recent visit may be billed when clinical decision-making is required.
What can I do in MyChart?
You can review released results, request eligible refills, manage appointments, send routine messages, access virtual care and review or pay bills.
Where are ReadyMED clinics?
Reliant lists ReadyMED care in Auburn, Hudson, Leominster, Natick and Worcester.
What are ReadyMED hours?
Reliant states that ReadyMED is generally open seven days a week from 9 a.m. to 8 p.m. Check the live location page for temporary changes.
Do I need to be a Reliant patient to use ReadyMED?
No. Reliant states that ReadyMED is open to anyone, even when the person’s primary care doctor is not with Reliant.
When should I use an emergency room instead?
Call 911 for chest pain, serious breathing difficulty, stroke signs, uncontrolled bleeding, loss of consciousness or a serious injury.
Who can use Virtual ReadyMED?
The eligibility workflow asks whether the patient is age four or older, is currently in Massachusetts, has a Reliant primary care provider, can receive email and has MyChart access.
Does Reliant provide interpreters?
Yes. Video, telephone, selected in-person and face-to-face ASL interpreter services are available by request. Ask while booking.
How do I pay a Reliant bill?
Pay while signed into MyChart or use the official guest-payment option when you have a statement.
How do I request medical records?
Use Reliant’s official records page and provide the patient identity, date range, records needed, recipient and signed authorization.
Does every Reliant location offer every service?
No. Provider schedules, specialties, laboratory, imaging, rehabilitation and procedural services differ by location.
Complete the live patient action
Official Reliant Medical Group tools
The major instructions are included above. Use these official systems when you are ready to complete the live search, login, scheduling, payment or request.
