Medical Review and Source Verification Policy
This policy explains how our team verifies health-related content, public provider details and official-source references.
Source priority
Health information should be based on sources that users can trust and verify. We prioritise official public-health agencies, government resources, medical libraries, provider websites, recognised professional organisations and peer-reviewed information where appropriate.
| Source type | How we use it |
|---|---|
| HHS / HIPAA resources | Used for general privacy and patient-rights context, especially around protected health information. |
| MedlinePlus / NIH resources | Used for general health-information quality and patient education standards. |
| FDA and FTC | Used for warnings about health fraud, medical product claims, advertising claims and consumer protection. |
| Official provider websites | Used for public phone numbers, addresses, maps, specialties, appointment routes and patient-support pages. |
| State and local health departments | Used for public-health, facility, licensing or community-health information where relevant. |
Manual verification process
We determine whether the page is about provider lookup, patient contact, health education, insurance/billing navigation, emergency safety or general public-health guidance.
We look for official websites, provider pages, public-health resources, government pages and recognised medical references.
Where a page includes phone numbers, addresses, maps or hours, we compare with official or high-quality public sources.
We include reminders to contact a clinician, provider, insurer or emergency service when the topic is personal, urgent or high-risk.
We update pages when official sources change, users report errors or a page needs clearer medical-safety wording.
Verification limits
Even manually checked information can change. Clinic hours, provider availability, insurance participation, telehealth policies, addresses, phone numbers, accepted plans, wait times and patient portal instructions can change without notice. Always verify directly with the provider before travelling, scheduling or relying on a detail.