Buffalo Medical Group 2026: MyBMGChart, Doctors & Locations

by
Western New York patient guide · Updated for 2026

Connect Your Buffalo Medical Group Doctor, Portal, Testing and Same-Day Care

Buffalo Medical Group is a physician-directed multispecialty practice serving patients across Western New York. Its network combines primary care, medical specialists, surgery, imaging, laboratory testing, pharmacy support, rehabilitation, virtual visits and coordinated hospital care.

This guide explains what patients usually need before, during and after care: choosing a doctor, selecting the correct location, using MyBMGChart, getting SameDay Care, checking insurance, understanding message charges, requesting records and solving common appointment problems.

Find a BMG doctor Open MyBMGChart Choose the right care
Call 911 for a medical emergency. Do not wait for a MyBMGChart response or an after-hours callback when someone has chest pain, serious breathing difficulty, sudden stroke symptoms, uncontrolled bleeding, loss of consciousness or another potentially life-threatening condition.
Main number

716-630-1000

General hours

Monday-Friday, 8:30 a.m.-4:30 p.m.; departments vary.

Patient portal

MyBMGChart for records, appointments, refills and messages.

SameDay Care

For established BMG primary-care patients after office guidance.

Billing office

716-630-2600

Start with the correct destination

Which Buffalo Medical Group care option should you use?

PRIMARY OR SPECIALTY OFFICE Routine, ongoing or complex care

Contact your regular physician office for preventive visits, medication management, chronic conditions, referrals, test follow-up and symptoms that can safely wait for an appointment.

Best for: annual exams, diabetes, blood pressure, long-term symptoms, new-patient consultations and planned specialty care.
BMG SAMEDAY CARE Non-emergency problem needing faster care

SameDay Care is designed for patients who already have a BMG primary care physician. Call your primary-care office first so staff can select the proper appointment.

Best for: an acute but non-emergency issue when the regular office cannot provide a suitable visit.
911 OR EMERGENCY DEPARTMENT Serious or life-threatening symptoms

Emergency care is necessary when delay could threaten life, breathing, circulation, brain function or permanent use of a body part.

Use immediately for: chest pain, severe breathing trouble, stroke signs, major injury, uncontrolled bleeding or unconsciousness.
Fastest practical route: Call the treating office during regular hours. After hours, call 716-630-1000 so the covering physician can determine whether you need a prescription, appointment, urgent care or emergency treatment.

Go directly to the patient task you need

The important instructions are explained below rather than hidden behind a collection of official links.

Western New York medical group

What Buffalo Medical Group is

Buffalo Medical Group was founded in 1946 by four Buffalo physicians who chose a coordinated group-practice model rather than separate solo offices. BMG now describes itself as one of New York State’s oldest and largest physician-directed group practices.

More than 100 clinicians

BMG reports a multidisciplinary team of more than 100 doctors and specialists.

Shared medical record

Primary-care and specialty teams can coordinate orders, testing, treatment and follow-up through the electronic record.

Hospital relationships

BMG states that it is primarily affiliated with Catholic Health and Kaleida Health hospitals.

Coordinated care does not mean every department handles every result. Ask at each visit whether the ordering specialist or your primary-care doctor will explain the result, prescribe medication and arrange follow-up.
Provider search workflow

How to find a Buffalo Medical Group doctor

Choose doctor, specialist or primary care The official directory allows patients to choose a specialist, doctor or primary-care physician before selecting a department.
Select the correct specialty Use the specialty that matches your diagnosis, referral or reason for care. Start with primary care when you are unsure.
Search by ZIP code Location matters because repeat visits, testing and follow-up may occur at the physician’s usual BMG building.
Use a last-name search when you know the clinician Confirm the complete profile, specialty, office address and telephone number instead of calling the central line first.
Apply a gender preference when important The official search offers male, female and any-gender options.
Ask whether new patients are being scheduled BMG reports accepting new primary and specialty patients, but high-demand departments such as dermatology may have longer waits.
Verify insurance and referrals Give the office the exact product and network printed on the insurance card. Ask whether the specialist requires a referral.
Confirm the precise building BMG has several Williamsville and Buffalo addresses. Save the street number, suite, parking instructions and direct office number.
New-patient call script
“I would like to become a patient of [doctor or specialty]. My insurance is [full carrier, product and network]. Is the provider accepting new patients at this location? Do I need a referral, what is the next available appointment, and which records should I send before the visit?”
Search current BMG doctors
Main and satellite offices

Buffalo Medical Group locations and services

Main Buffalo Medical Group locations
Location Important services listed Before travelling
6950 South Transit Road, Lockport, NY 14094 Primary care, family and internal medicine, imaging, laboratory, oncology, pharmacy, gastroenterology, allergy, podiatry, pulmonary and orthopedics. Confirm the specific department, appointment floor and whether an order is on file.
85 High Street, Buffalo, NY 14203 Primary and specialty care, cardiology, oncology, imaging, laboratory, gastroenterology, neurology, nephrology, OB/GYN, ophthalmology, ENT, urology and more. This is near major hospital facilities. Confirm whether the appointment is at BMG or an affiliated hospital building.
325 Essjay Road, Williamsville, NY 14221 Primary care, allergy, cardiology, dermatology, laboratory, sleep services, ophthalmology, ENT, behavioral health and multiple surgical specialties. Do not confuse 325 Essjay with BMG’s 295 or 425 Essjay Road locations.
3900 North Buffalo Road, Orchard Park, NY 14127 Broad primary and specialty care, imaging, laboratory, SameDay Care, cardiology, oncology, orthopedics, rehabilitation, OB/GYN and pulmonary services. Confirm whether SameDay Care is actively scheduling at this building on the requested date.
295 Essjay Road, Williamsville, NY 14221 SameDay Care, oncology, cardiology, hematology, OB/GYN, orthopedics, imaging, laboratory, radiation oncology, urology and pulmonary services. This is the location named on BMG’s dedicated SameDay Care page.

Satellite locations

2121 Main Street

Buffalo, NY 14214

425 Essjay Road

Williamsville, NY 14221

6325 Main Street

Williamsville, NY 14221

621 10th Street

Niagara Falls, NY 14302

Essjay Road warning: Buffalo Medical Group lists locations at 295, 325 and 425 Essjay Road. Check the street number carefully before choosing parking or entering navigation.
Find the live location and directions
Appointment workflow

How to schedule and prepare for a Buffalo Medical Group visit

Call the correct physician office Use the direct number from the doctor’s profile when possible. The central number can transfer patients who do not know the office number.
Describe the reason clearly Tell staff whether the visit is preventive, a new symptom, follow-up, procedure, hospital follow-up, medication issue or specialist consultation.
Confirm the visit format Ask whether the appointment is in person, a video visit, telephone visit or an e-visit through MyBMGChart.
Verify insurance and referral status Ask whether BMG participates in the exact plan and whether the office has received any required referral or authorization.
Save the complete location Record the street number, city, suite, arrival time, direct number and any fasting or medication instructions.
Arrive about 15 minutes early BMG recommends early arrival, especially for a first appointment or when forms, insurance updates or multiple appointments must be handled.
Give at least 24 hours’ cancellation notice Contact the office as soon as plans change so the appointment can be offered to another patient.
Reminder tip: BMG sends appointment reminders by call or text when it has the correct telephone number. Update your contact details before relying on automated reminders.
First-visit checklist

What to bring to Buffalo Medical Group

Government-issued photo identification
Current primary and secondary insurance cards
Referral or prior-authorization information
Medication list with names, doses and frequency
Over-the-counter medicine and supplement list
Allergy and serious reaction information
Relevant test reports and medical history
Actual X-ray, CT or MRI images when requested
Completed new-patient registration form
Name and address of the preferred pharmacy
Health-care proxy documents when applicable
A safe ride home when sedation or the procedure requires it
Testing preparation matters. BMG instructs patients to review special diet or medication directions before bloodwork and other tests. Do not stop a prescribed medication unless the ordering clinician gives clear instructions.
Open new-patient instructions and forms
Arrival without unnecessary waiting

Buffalo Medical Group E-Check-In and car waiting

Patients with a mobile number on file can complete E-Check-In and choose whether to wait in a reception area or in their vehicle.

1
MyChart mobile app

Open Appointments, complete E-Check-In and select “I’m Here” when prompted.

2
Lobby kiosk

Check in at the kiosk and select whether you prefer the waiting room or your car.

3
Front desk

A receptionist can complete check-in and record where you prefer to wait.

How car waiting works: After check-in, return to the car only when instructed. Keep the mobile phone on, allow texts and stay near the building so you can return when staff says the provider is ready.
Do not use “I’m Here” while still driving to the office. Complete arrival only after reaching the correct building and parking area.
Secure online patient tools

What you can do in MyBMGChart

A
Manage appointments

Schedule eligible visits and review past or upcoming appointment details.

M
Send routine messages

Ask simple, non-urgent questions about existing medical issues.

R
View results

Review available test results and the doctor’s comments without waiting for a letter.

Rx
Request refills

Submit requests for physician-approved medications that are eligible for renewal.

V
Attend video visits

Complete check-in, copay and the scheduled secure telemedicine visit.

P
Use proxy access

Access an approved child’s or adult patient’s information through your own account.

Geographic restriction: Buffalo Medical Group states that MyBMGChart is not accessible outside the United States. Canadian and other international patients should plan portal tasks before leaving the country and use telephone contact when necessary.
Sign in to MyBMGChart Review portal features
Possible message billing

When a MyBMGChart message may create a charge

Buffalo Medical Group changed its medical-advice messaging policy beginning June 1, 2024. Most messages are not expected to be billed, but a complex patient-initiated question may be submitted to insurance.

MyBMGChart message examples
Message type Usually billable? Why
Scheduling an appointment Generally no Administrative request that normally does not require medical decision-making.
Routine prescription-refill request Generally no Listed by BMG as a common non-billable message.
Question about a visit from the previous seven days Generally no BMG includes recent in-person and video-visit follow-up among non-billable examples.
Quick health update Generally no A brief update may not require extensive provider review.
New symptom needing diagnosis Possibly The provider may need to review records, assess the issue and make a medical recommendation.
Medication adjustment Possibly Changing treatment can require clinical decision-making and record review.
Change in chronic condition Possibly The provider may need to reassess the care plan or order testing.
Referral, imaging or new testing request Possibly A clinical review may be necessary before the order is appropriate.
Five-minute threshold

A provider may bill when the reply needs medical expertise and at least five minutes of work.

Three-business-day rule

BMG states that a response will not be billed when it is not provided within three business days.

Same topic within seven days

BMG states that subsequent messages on the same topic within seven days will not create additional message billing.

Before sending a long message: Ask whether you need diagnosis, a medication change or a new treatment plan. Those needs are often handled more safely through an office or telemedicine appointment.
Useful short-message format
“I saw [provider] on [date] for [existing problem]. Since that visit, [one brief update]. My question is: [one clear question]. I do not have emergency symptoms.”
MyBMGChart troubleshooting

What to check when MyBMGChart is not solving the problem

You are outside the United States BMG says the portal is not accessible outside the country. Call the physician office or main number instead.
A result is missing The test may still be processing, waiting for provider review or stored in a separate hospital or outside-laboratory record.
A refill cannot be selected The medicine may be expired, require monitoring, need an appointment or have no physician-approved renewal remaining.
No appointment option appears Not every department, doctor or visit type supports self-scheduling. Call the direct office.
The appointment address looks unfamiliar Compare the street number carefully, especially for the three different Essjay Road locations.
You need another person’s information Complete the appropriate adult or minor proxy-access form instead of sharing passwords.
Your message concerns a new problem A new diagnosis or treatment request may be billable or may require an in-person or video appointment.
The problem is urgent Call the office or after-hours number. Call 911 for a possible emergency.
Established primary-care patients

Buffalo Medical Group SameDay Care

SameDay Care gives established BMG primary-care patients an additional option for non-emergency medical problems. Patients should contact their primary-care office first so the team can decide whether SameDay Care fits the situation.

Shared record

SameDay clinicians can access the BMG electronic medical record and send a report back to the primary-care provider.

Testing support

BMG states that laboratory and radiology services are available, although imaging access may be limited at night, on weekends or holidays.

Advance scheduling

SameDay Care uses scheduled visits to reduce unnecessary waiting rather than functioning as an unrestricted walk-in clinic.

Not for emergencies: BMG specifically says SameDay Care should not be used for chest pain, excessive bleeding, sudden stroke symptoms or other emergency conditions.

Location information needs a final confirmation

The dedicated SameDay Care page currently identifies 295 Essjay Road, Williamsville, NY 14221. BMG’s Orchard Park location page also lists SameDay Care among its services. Call 716-630-1000 to confirm the current scheduled location before driving.

Published holiday pattern

Holiday schedule shown on the SameDay Care page
Holiday Published status Patient action
New Year’s Day Closed Use on-call guidance, urgent care or emergency care as medically appropriate.
Memorial Day 9 a.m.-1 p.m., previously scheduled appointments only Call or schedule before arriving.
July 4 9 a.m.-1 p.m., previously scheduled appointments only Confirm the year-specific schedule.
Labor Day 9 a.m.-1 p.m., previously scheduled appointments only Do not assume walk-in access.
Thanksgiving and following day Closed Call the after-hours line for urgent non-emergency guidance.
Christmas Eve 9 a.m.-1 p.m.; MyBMGChart self-scheduling referenced Check the live schedule before travel.
Christmas Day Closed Use appropriate urgent or emergency care.
Check current SameDay Care instructions
Care from home

Buffalo Medical Group video visits and e-visits

Video visit

A live appointment conducted through MyBMGChart. Patients can check in, make the required copay and meet securely with the provider.

  • Annual wellness visits
  • Acute sick visits
  • General dermatology
  • Post-surgery follow-up
  • Routine primary and specialty follow-up
  • New-patient consultation when appropriate
  • Hospital follow-up
E-visit

A structured electronic exchange through MyBMGChart for selected health concerns. BMG lists primary care and several specialties as participants.

  • Allergy
  • Colon and rectal care
  • Dermatology
  • Gastroenterology
  • OB/GYN
  • Oncology
  • Ophthalmology
  • Orthopedic surgery
  • Podiatry
Ask whether the appointment qualifies Call the provider office before assuming an existing in-person visit can be converted to video.
Use a device with camera and microphone access Charge the device, update the app and connect to reliable internet.
Complete online check-in early Review medications, allergies, insurance and copay requirements before the scheduled start.
Prepare useful home readings Have temperature, blood pressure, glucose, weight or other requested information ready.
Use a private, bright space The clinician may need to see swelling, skin changes, movement or breathing clearly.
Expect conversion to in-person care when needed A physical examination, laboratory test, imaging study or emergency evaluation cannot always be completed remotely.
Review BMG telemedicine options
Medical and clinical departments

Buffalo Medical Group services explained simply

Major service groups and preparation questions
Service group Departments and support What to confirm
Primary care Family medicine, internal medicine and coordinated primary care. Patient age range, new-patient access, location and insurance.
Cancer and blood care Cancer care, oncology, hematology, radiation therapy and palliative care. Referral, pathology, outside imaging, treatment location and hospital relationship.
Heart and circulation Cardiology, cardiac imaging, stress testing, Coumadin clinic and vascular surgery. Medication instructions, referral, fasting and previous cardiac records.
Digestive care Gastroenterology, colon and rectal surgery, general surgery and colonoscopy screening. Bowel preparation, transportation, medication changes and facility billing.
Bones, joints and movement Orthopedic surgery, sports medicine, podiatry, physical therapy and physical medicine and rehabilitation. Existing imaging, therapy authorization and whether the visit is surgical or nonsurgical.
Women’s and pelvic health Obstetrics and gynecology, urogynecology and related imaging or testing. Pregnancy timing, referral, records and hospital arrangements.
Eyes, ears and breathing Ophthalmology, audiology, ENT, pulmonary medicine, pulmonary testing and sleep medicine. Medical versus vision benefits, testing instructions and transportation after dilation or sedation.
Diagnostic support Imaging, mammography, laboratory, pharmacy, home sleep studies and cardiac testing. Order received, correct location, fasting, contrast and prior authorization.
Additional specialties Allergy, dermatology, endocrinology, nephrology, neurology, rheumatology, urology, behavioral health and nutritional counselling. Referral, previous records and who will manage follow-up testing.
One-stop advantage with an important limit: Many BMG locations combine doctors, laboratory and imaging services, but not every building offers every test. Verify the exact service location before leaving the doctor’s office.
2026 payer verification

How to check Buffalo Medical Group insurance participation

Buffalo Medical Group states that it participates with most major insurance providers and publishes a patient-friendly payer grid. The current linked document is dated January 1, 2026 and revised April 1, 2026.

An insurance-company name is not enough. One carrier can offer employer, marketplace, Medicare, Medicaid and limited-network products with different participation rules.
Read the complete plan name Use the insurer, product, network, employer or government-program name printed on the card.
Check the current BMG payer grid Look for the exact product rather than assuming all plans from that carrier are included.
Call the treating office Provide the doctor, exact BMG address and planned service.
Call the insurer Ask whether the physician, facility and service are in network on the appointment date.
Confirm referral rules A specialist may participate, but the claim can still be denied when a required referral is missing.
Confirm prior authorization Imaging, surgery, procedures, therapies, medications and some specialty services may require approval.
Ask about separate charges Laboratory, imaging, pathology, anesthesia, hospital or facility services may generate separate claims.
Save the verification reference Record the representative, date, telephone number, confirmation number and exact answer.
Insurance-verification call script
“My plan is [complete product and network], member ID [number]. I am seeing [provider] at [exact location] for [visit, test or procedure]. Is the physician and location in network? Do I need a referral or authorization, and should I expect separate laboratory, imaging, hospital or facility charges?”
Canadian patients: Buffalo Medical Group states that it treats Canadian patients. Prospective Canadian patients can call 716-630-1258 to discuss a quote and financial arrangements before care.
Open the current 2026 payer grid
Bills, payments and patient protections

How to review a Buffalo Medical Group bill

Check the patient and service date Confirm that the statement belongs to the correct patient and appointment.
Identify the billing organization Determine whether the charge is from BMG, a hospital, laboratory, imaging provider, pathology service or another organization.
Compare the insurance explanation Review the submitted charge, allowed amount, insurance payment, adjustment and patient responsibility.
Check referrals and authorizations A denial can occur even when the doctor is in network if required approval was missing.
Ask for a clear explanation Call the billing office before paying an amount that conflicts with the insurer’s explanation or your receipt.
Discuss payment difficulty early Contact the billing office before the account becomes seriously past due and ask which arrangements are available.
Billing office

716-630-2600

Use for statements, insurance processing and possible MyBMGChart message charges.

Administration

716-630-2500

Use only when the issue is administrative and cannot be routed through the physician office or billing team.

Billing-question call script
“I am calling about the statement for service date [date]. The bill shows [amount], while my insurance explanation shows [amount or denial]. Please explain the charge, insurance payment, adjustment and patient responsibility, and tell me whether a corrected claim, referral or authorization review is needed.”

Surprise-billing protections

Federal protections generally limit balance billing for emergency services and for certain out-of-network clinicians working at an in-network hospital or ambulatory surgical center. Examples include emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant-surgeon, hospitalist and intensivist services.
Do not sign away protections without understanding the document. Ask whether consent would permit an out-of-network provider to bill more than the in-network cost-sharing amount.
Open MyBMGChart for account tasks Review BMG financial policy Read surprise-billing protections
Release of health information

How to request Buffalo Medical Group medical records

Use MyBMGChart for quick access first The portal may provide results, visit details and provider comments. Use a formal request when a complete record set or delivery to another organization is needed.
Complete the official authorization Use Buffalo Medical Group’s Authorization for Release of Health Information rather than writing an informal note.
Identify the patient completely Enter the legal name, date of birth, address and other requested identifying information.
Name the recipient Provide the complete name and address of the physician, patient, attorney, insurer or organization receiving the information.
Choose a date range Request the specific beginning and ending dates needed. A focused request is easier to review than an unnecessary entire chart.
Select the record content The form allows a date-limited medical record, the entire record or another specifically described group of documents.
Initial sensitive-information permissions Alcohol or drug treatment, mental-health and HIV-related information require the appropriate specific authorization when included.
State the reason and expiration Complete the purpose and the date or event when the authorization will expire.
Sign with legal authority The patient or an authorized legal representative must sign. Include proof of authority when another person signs.
Confirm the submission method The form identifies the Release of Information Department at 295 Essjay Road. Call BMG before sending sensitive documents to confirm the current delivery method.
Records listed on the BMG release form
Record type Included in an entire-record selection Important detail
Patient histories and office notes Yes, except psychotherapy notes Ask whether a focused date range will meet the receiving clinician’s needs.
Test results Yes Specify laboratory, pathology or other tests when only one category is needed.
Radiology studies and films Yes Confirm whether the recipient needs only the report or also the actual image files.
Referrals and consultations Yes Useful when changing specialists or documenting a previous care plan.
Billing and insurance records Yes Request only when the receiving party needs financial or claim information.
Outside records held by BMG The form includes records sent by other providers The original outside provider may have a more complete or clearer copy.
Release of Information Department
Buffalo Medical Group
295 Essjay Road
Williamsville, NY 14221

Call 716-630-1000 to confirm the current records-submission and status-check process.

Download the release-from-BMG form Open all patient forms
Family and caregiver access

MyBMGChart proxy access for children and adults

Child: birth through age 11

The published form states that parents and legal guardians receive full MyBMGChart access.

Child: ages 12 through 17

Access changes to a limited view. The form specifically identifies allergies and immunizations as viewable.

Adult proxy

The adult patient must authorize the designated person to access portions of the electronic record.

Use your own MyBMGChart account Proxy access appears through the authorized person’s account rather than through password sharing.
Complete all proxy and patient information The forms request names, dates of birth, addresses, telephone numbers, email and the relationship to the patient.
Provide the correct legal relationship A parent, guardian or health-care proxy should identify the legal basis for access.
Obtain the required signatures Adult access requires the patient’s authorization. Minor access requires certification of parent or guardian status.
Return the form to the physician office The published forms direct patients to return completed requests to the health-care provider from whom the form was obtained.
Allow processing time The adult proxy form asks patients to allow up to two weeks and states that a MyBMGChart message is sent after processing.
Stop access when authority changes. A proxy must stop accessing the chart and notify BMG when the legal relationship or right to receive the patient’s information ends.
Minor proxy form Adult proxy form
After-hours and emergency plan

What to do when the office is closed

ROUTINE Can safely wait

Use MyBMGChart for a refill, appointment request or simple existing-problem question.

Do not expect immediate review overnight, on weekends or holidays.
URGENT BUT NOT EMERGENCY Needs timely clinical direction

Call 716-630-1000. The treating or covering physician can be paged.

Keep the line open and remove call blocks while waiting for the return call.
EMERGENCY Could threaten life or function

Call 911 immediately. Do not delay for an office callback.

Examples include chest pain, stroke signs, severe breathing trouble and uncontrolled bleeding.
No callback received? BMG advises patients to call again after a reasonable period and verify that the correct telephone number was recorded.
Local patient shortcuts

Western New York tips that can prevent a wasted trip

01
Check the Essjay number twice

295, 325 and 425 Essjay Road are separate BMG locations.

02
Ask who owns the result

Confirm whether the specialist or primary-care doctor will explain the test and manage follow-up.

03
Do not walk into SameDay Care

Call the primary-care team and obtain a scheduled appointment first.

04
Keep your mobile number current

Appointment reminders, E-Check-In and car-waiting texts depend on accurate contact information.

05
Check weather and holiday operations

Winter travel and holiday schedules may affect departments differently.

06
Ask whether portal advice may be billed

A complex new problem is usually better handled through a scheduled visit.

07
Take image files, not only reports

A specialist may need the actual CT, MRI or X-ray images from an outside system.

08
Plan portal use before crossing the border

BMG says MyBMGChart is not accessible outside the United States.

09
Verify the hospital and office separately

A BMG physician may work near or inside an affiliated hospital, but the bills and check-in points may be different.

Telephone directory

Buffalo Medical Group contact guide

Use the telephone number most likely to solve the issue
Need Contact Prepare before calling
General routing 716-630-1000 Patient name, birth date, doctor, location and reason for the call.
Routine medical question Treating physician office directly Symptoms, start date, medication and whether the condition is worsening.
After-hours urgent problem 716-630-1000 Callback number, pharmacy and concise description. Keep the telephone line open.
Billing or insurance claim 716-630-2600 Statement, service date, account information and explanation of benefits.
Administration 716-630-2500 Department, previous contacts and requested administrative resolution.
Canadian patient quote 716-630-1258 Requested service, doctor, insurance or self-pay status and planned visit date.
Emergency 911 Current location and immediate emergency details.
Williamsville regional map

Buffalo Medical Group Essjay Road map

Williamsville contains several BMG facilities. This map centers on 325 Essjay Road, but it does not replace the address shown in your appointment confirmation.

Confirm the street number: An appointment at 295, 325 or 425 Essjay Road requires a different check-in destination.
Open all BMG location details
Common patient questions

Buffalo Medical Group frequently asked questions

What is Buffalo Medical Group?

Buffalo Medical Group is a physician-directed multispecialty group serving Western New York. It was founded in 1946 and reports more than 100 doctors and specialists.

What is the Buffalo Medical Group main number?

Call 716-630-1000 for general routing, after-hours urgent needs or help locating a physician office number.

What are the normal office hours?

The published general hours are Monday through Friday from 8:30 a.m. to 4:30 p.m. Specific physician and department hours vary.

How do I find a BMG doctor?

Use the official doctor directory to search by provider type, specialty, last name, ZIP code and gender preference.

Is Buffalo Medical Group accepting new patients?

BMG states that it continually accepts new primary and specialty patients, although high-demand services may have longer appointment waits.

What can I do in MyBMGChart?

You can manage eligible appointments, view released test results and provider comments, request eligible refills, send non-urgent messages and access telemedicine.

Can MyBMGChart messages cost money?

A complex patient-initiated message may be billed when it requires medical expertise and at least five minutes of provider work.

Can I access MyBMGChart from Canada?

BMG states that MyBMGChart is not accessible outside the United States.

Who can use SameDay Care?

SameDay Care is for patients who have a BMG primary care physician. Contact the primary-care office first.

Where is SameDay Care located?

The dedicated service page identifies 295 Essjay Road in Williamsville. An Orchard Park location page also lists the service, so call to confirm before travel.

How early should I arrive?

BMG asks patients to arrive about 15 minutes before an appointment, particularly for a first visit.

How much notice should I give when cancelling?

Provide at least 24 hours’ notice when you cannot keep the appointment.

What should I do after hours?

Call 716-630-1000. The physician or covering clinician can be paged to provide direction for an urgent non-emergency concern.

Does BMG accept Canadian patients?

Yes. Prospective Canadian patients can call 716-630-1258 to discuss financial arrangements.

How do I request my records?

Complete the BMG authorization form, identify the patient, recipient, date range and records, sign it and confirm the current submission method with the Release of Information Department.

How does child proxy access work?

The published form provides full parent or guardian portal access from birth through age 11 and limited access from ages 12 through 17.

Final live actions

Official Buffalo Medical Group patient tools

The main instructions are explained above. Use these official systems when you are ready to complete a live doctor search, portal login, location lookup or form submission.

Find a doctor Find a location Open MyBMGChart SameDay Care Telemedicine New-patient forms 2026 payer grid Contact BMG
Independent patient-information notice:

USMedicalGroup.org is not Buffalo Medical Group, MyBMGChart, Catholic Health, Kaleida Health or an insurance company. This guide cannot schedule appointments, access patient records, provide medical advice, confirm coverage, process payments or release health information.

Doctors, locations, office hours, insurance participation, holiday schedules, portal functions and policies can change. Confirm time-sensitive details with Buffalo Medical Group and the applicable insurance plan.

This article is educational and does not replace diagnosis or treatment from a qualified medical professional. Call 911 for a life-threatening emergency.

Leave a Comment