Hoag Medical Group 2026: Doctors, MyChart & Urgent Care

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Orange County patient guide · Doctors, urgent care, MyChart, insurance and records

Navigate Hoag Medical Group Without Choosing the Wrong Office, Portal or Bill

Hoag Medical Group provides family medicine, internal medicine, pediatric, sports medicine and selected specialty care at offices throughout Orange County, California. Its physicians connect patients with Hoag hospitals, urgent-care centers, imaging facilities and specialty institutes when additional care is needed.

This guide explains the complete patient process: how new and existing patients schedule, which locations offer primary care, how urgent and virtual care differ, how Hoag Connect MyChart works, which insurance details require confirmation, and how to resolve billing or medical-record requests.

Find a Hoag doctor Open Hoag MyChart Choose the right care
Call 911 for a medical or behavioral-health emergency. Do not wait for a MyChart message, virtual-care connection or urgent-care opening when someone has chest pain, severe trouble breathing, possible stroke, uncontrolled bleeding, loss of consciousness, a seizure, major trauma, poisoning or immediate danger of self-harm.
Hoag Medical Group is not one office. It operates from multiple Orange County locations. Provider availability, appointment hours, insurance participation, urgent-care access, parking and billing can differ by location.
Primary-care region

Offices across coastal, central and south Orange County.

Urgent care

Hoag advertises 18 Orange County locations.

Insurance help

877-464-2778

MyChart support

949-688-2772

Information review

Official details checked August 1, 2026.

Start with the right care setting

Which Hoag service should you use?

HOAG MEDICAL GROUP Planned, preventive or ongoing care

Schedule a regular physician visit for preventive care, chronic conditions, medication monitoring, pediatric care, sports medicine, referrals and concerns that need continuity.

Best for: physicals, well-child care, diabetes, blood pressure, cholesterol, long-term symptoms and follow-up after hospital or specialist treatment.
URGENT OR VIRTUAL CARE Prompt treatment for a non-emergency concern

Use Hoag Urgent Care or Hoag On Demand when a minor illness or injury needs attention and the regular physician is unavailable.

Best for: cold or flu symptoms, sore throat, rash, urinary symptoms, minor cuts, sprains and other eligible non-life-threatening problems.
911 OR EMERGENCY DEPARTMENT Serious or rapidly worsening symptoms

Emergency departments are designed for conditions requiring immediate monitoring, advanced testing, stabilization or emergency procedures.

Never substitute a portal message, virtual visit or urgent-care queue for emergency treatment.
Fast decision: Use primary care for health needs that can be planned, urgent or virtual care for eligible minor conditions, and emergency care when delay could threaten life or permanent health.

Go directly to the Hoag patient task you need

The important processes are explained inside this page so patients do not have to leave merely to understand basic steps or requirements.

Physician care connected with Hoag

What Hoag Medical Group is—and what may be billed separately

Hoag Medical Group provides physician-office care within the wider Hoag health network. Depending on the patient’s needs, a Medical Group doctor may coordinate services with Hoag hospitals, urgent-care centers, laboratories, imaging locations or specialty institutes.

Medical Group office

Primary-care visits, selected specialty visits, office procedures, medication decisions and care coordination.

Hoag facility

Hospital care, emergency treatment, imaging, rehabilitation, infusion and other outpatient services.

Affiliated professional

A radiologist, anesthesiologist, pathologist or other physician may submit a separate professional bill.

One episode of care can produce more than one bill. A physician charge, hospital outpatient charge, imaging charge and outside professional interpretation can use different account numbers and customer-service contacts.
Official doctor directory workflow

How to find the right Hoag Medical Group provider

Choose the type of care Search family medicine for whole-family care, internal medicine for adult care, pediatrics for children or sports medicine for musculoskeletal and activity-related concerns.
Add the preferred area Search near the patient’s home, school or workplace while considering the need for future follow-up.
Open the complete physician profile Review specialty, education, practice location, telephone number, insurance notes and available appointment buttons.
Look for online appointment availability Participating family medicine, internal medicine, pediatric and sports medicine profiles may display bookable appointments.
Call for other specialties Most specialist appointments are arranged by calling the number provided on the physician’s profile.
Confirm new-patient acceptance A physician may have appointment availability for established patients but limited new-patient access.
Verify the exact office Record the street address, building, suite, parking instructions and direct telephone number.
Provider-availability script
“I found [provider name] for [family medicine/internal medicine/pediatrics/sports medicine]. Is the provider accepting new patients at [location]? Does that office participate in my exact insurance plan, and what appointment type should I request?”
Search Hoag physicians
Orange County primary-care offices

Where Hoag Medical Group primary care is available

Primary-care communities listed by Hoag
Community Examples of Hoag locations What to confirm
Aliso Viejo Aliso Viejo Health Center Provider, service, suite and appointment hours.
Costa Mesa Hoag Health Center Costa Mesa Primary-care suite versus urgent-care suite.
Huntington Beach Huntington Beach Health Center and Huntington Harbour Beach Boulevard or Warner Avenue location.
Irvine Sand Canyon, Woodbury, Woodbridge, Los Olivos and pediatric offices The exact health center and whether it is near Hoag Hospital Irvine.
Dove Canyon Dove Canyon primary-care office Current provider availability and direct office telephone.
Lake Forest and Foothill Ranch South Orange County primary-care offices Whether the appointment is in Lake Forest or Foothill Ranch.
Laguna area Laguna Beach and Laguna Hills City, building and parking before coastal travel.
Newport Beach Superior Avenue, Corporate Plaza, Fashion Island and Jamboree Street, building number, suite and provider.
San Clemente San Clemente primary care Current appointments and insurance participation.
Tustin Tustin Legacy Health Center Department and check-in location.
Newport Beach has several unrelated Hoag addresses. Superior Avenue, Corporate Plaza Drive, San Miguel Drive and Jamboree Road are different locations. Do not rely only on “Newport Beach” in a calendar reminder.
Irvine address warning: Hoag Hospital Irvine is at 16200 Sand Canyon Avenue, while one Medical Group family-medicine office is listed at 16300 Sand Canyon Avenue. Confirm the street number before entering the campus area.
Search all Hoag locations
New and existing patients use different paths

How to schedule a Hoag Medical Group appointment

EXISTING HMG PATIENT Schedule through MyChart

Sign in to Hoag Connect MyChart and select an eligible provider or appointment type.

Call the office when the required appointment does not appear online.
NEW HMG PATIENT Use the physician profile

Search for a primary-care or sports-medicine provider and select an available new-patient appointment.

No appointment button means the patient should call the office.
SPECIALIST OR SERVICE Call the direct number

Specialist visits, imaging, laboratory work and institute services may use dedicated scheduling numbers.

Confirm whether a referral or prior authorization is required before selecting a date.
Useful Hoag service-scheduling contacts
Service Telephone Before calling
Blood tests and laboratory work 949-764-5600 Have the order, provider and fasting instructions.
Imaging and radiology 800-309-9729 Have the test name, body area, order and insurance authorization.
Screening mammogram and DEXA 949-764-5573 Confirm the examination type and preferred location.
Physical, occupational or speech therapy 949-764-5645 Confirm the order, body area and approved visits.
Hoag Family Cancer Institute 949-722-6237 Prepare pathology, imaging and referral information.
Hoag Heart and Vascular Institute 949-764-5871 Prepare previous cardiac records and test results.
Appointment call script
“I am a [new/established] patient requesting [visit type] with [provider]. My insurance is [complete plan and network]. Do I need a referral or authorization, which location should I use, which forms and records are required, and what is the cancellation deadline?”
Open official scheduling guidance
Allow extra time for the first visit

Hoag Medical Group new-patient checklist

Arrive 30 minutes before the examination appointment. Hoag recommends extra time for first-visit registration, paperwork, insurance review and medication reconciliation.
Government-issued photo identification
Current insurance card
Secondary insurance card when applicable
Mailing address and current contact details
Completed new-patient paperwork
Medicines in original pharmacy containers
Medication strength and directions
Relevant medical records
Recent laboratory and imaging results
Child and adult immunization records
Preferred pharmacy information
Questions listed in priority order
Schedule the first appointment Use the provider profile or call the physician’s office.
Complete the correct forms Select the adult, pediatric or other forms required for the patient and visit.
Initiate the records transfer Hoag states that the patient must initiate transfer of records from the previous physician.
Verify the insurance assignment HMO patients should confirm that the selected Hoag physician or medical group is correctly assigned before the appointment.
Create a MyChart account Activate Hoag Connect MyChart to manage future appointments, messages, results and bills.
Arrive 30 minutes early Bring all documents even when some information was uploaded online.
New-patient scheduling script
“I would like to establish care with [provider] at [location]. My insurance is [complete plan]. Is this doctor accepting new patients, do I need to select Hoag Medical Group as my assigned group, and where should my previous doctor send records?”
Complete the form for the exact patient and visit

Hoag Medical Group patient forms explained

Common forms and when they are used
Form Purpose Practical instruction
New adult patient forms Adult registration and health history. Complete before the first appointment and review medicines carefully.
New pediatric patient forms Child registration, history and guardian information. Bring the child’s vaccine record and previous growth or specialist records.
Consent to treat a minor Authorizes care when the parent or guardian is not attending. Confirm whether identification or additional guardian documentation is required.
Authorization to release medical information Allows records to be transferred or disclosed. Identify the record holder, recipient, date range and record types.
Request to amend protected health information Requests correction or an addendum to a record. Identify the entry and explain the requested correction clearly.
Medicare Annual Wellness Visit Collects health-risk and preventive-planning information. Do not assume the Medicare wellness visit is identical to a traditional physical.
MyChart proxy access Authorizes access for an adult representative or parent. Use the adult or minor proxy form based on the patient’s age and capacity.
Download official Hoag forms
Primary care across the lifespan

What Hoag Medical Group primary care can help manage

Family medicine

Preventive care, common illness, chronic conditions, screening, medication management and care for several age groups.

Internal medicine

Adult preventive care, chronic medical conditions, medication review and coordination with specialists.

Pediatrics

Well-child visits, childhood illness, development, immunization review and adolescent care.

Sports medicine

Activity-related injuries, overuse concerns, exercise guidance and selected musculoskeletal conditions.

Geriatric support

Older-adult care, medication review, chronic conditions, preventive planning and care coordination.

Travel medicine

Pre-travel health review, destination-related guidance and selected vaccine or medication planning.

Virtual primary care may be appropriate for selected concerns. Hoag lists follow-up visits, medication questions, minor illnesses and general health concerns as examples that may be handled by video when clinically suitable.
Eighteen Orange County locations

How Hoag Urgent Care works

Hoag advertises 18 urgent-care locations for minor illnesses, injuries and other non-emergency conditions. Patients should use the current location directory because hours and services are not identical at every center.

Examples of officially published urgent-care locations and hours
Location Address and telephone Published schedule Arrival guidance
Huntington Beach 19582 Beach Boulevard
714-477-8050		 8 a.m.-8 p.m. weekdays; until 5 p.m. on weekends. Urgent Care is in Suite 180.
Costa Mesa 1190 Baker Street
714-477-8460		 8 a.m.-8 p.m. weekdays; until 5 p.m. on weekends. Urgent Care is in Suite 105.
Newport Beach — Jamboree 4699 Jamboree Road
949-557-0990		 8 a.m.-8 p.m. weekdays; until 5 p.m. on weekends. Confirm the Jamboree location rather than Superior Avenue.
Newport Beach — Superior Avenue 500 Superior Avenue, Building 500, Suite 160
949-791-3006		 Open seven days per week; check the current daily hours. Schedule-ahead options may be available.
Do not generalize one center’s hours to every Hoag Urgent Care. Check the live location page before travel, especially on weekends and holidays.
Primary-care concern

Preventive visits, stable chronic conditions, medication planning and non-urgent symptoms.

Urgent-care concern

Minor illness, rash, urinary symptoms, small cuts, sprains and other non-life-threatening conditions.

Emergency concern

Chest pain, severe breathing trouble, stroke symptoms, unconsciousness, serious bleeding or major trauma.

Find current Hoag Urgent Care
Care from home when clinically appropriate

Hoag On Demand and primary-care video visits

YOUR REGULAR PROVIDER Scheduled primary-care video visit

Many Hoag primary-care physicians offer virtual visits for selected follow-up concerns, medication questions and minor illnesses.

Contact the office when a virtual appointment is not displayed online.
HOAG ON DEMAND 24/7 virtual urgent care

Connect with an eligible board-certified provider for common non-emergency concerns when the regular office is unavailable.

Examples listed by Hoag include colds, flu, sinus problems, rashes and other minor illnesses.
IN-PERSON ESCALATION Physical examination or testing needed

The virtual provider may direct the patient to primary care, urgent care or an emergency department.

Video care cannot perform X-rays, laboratory tests or emergency stabilization.
Use a reliable internet connection
Test the camera and microphone
Choose a private, well-lit location
Have identification and insurance available
Prepare the medication and allergy list
Confirm the preferred pharmacy
Have temperature or home readings when relevant
Be prepared to seek in-person care
Virtual care is not emergency care. Call 911 for severe symptoms or immediate danger.
Open Hoag virtual-care options
Hospital and physician records in one account

What Hoag Connect MyChart can do

T
View results

Review released laboratory, imaging and other test results from participating Hoag care.

M
Message providers

Communicate securely with participating providers about routine, non-emergency matters.

Rx
Request refills

Send eligible prescription-renewal requests for office review.

A
Manage appointments

View and manage eligible Hoag Medical Group visits.

$
Pay bills

Review and pay eligible Hoag balances online.

F
Access family records

Manage approved proxy access for children, adults or patients lacking capacity.

Connected record: Hoag Connect MyChart includes records from Hoag hospitals, Hoag Medical Group, Hoag Urgent Care, Hoag Orthopedic Institute and several other participating Hoag services.
Former FollowMyHealth users: Hoag directs current Medical Group and Urgent Care patients to activate Hoag Connect MyChart for ongoing records and provider communication. Hoag states that visits, screening information, laboratory results and imaging from the previous three years are transferred into the new account.

How to create an account

Open the activation email An email from Donotreplymychart@hoag.org may contain a pre-populated activation link.
Use the 15-digit activation code Enter the code, date of birth and requested identifying information.
Use Sign Up Online without a code Complete identity verification through Hoag’s third-party identity-verification process.
Complete email verification Enter the verification code sent after identity confirmation.
Create a username and password Review two-step verification and notification preferences.
SSN matching issue: Hoag’s instructions state that the date of birth and Social Security number must match its records. When no SSN was provided, the record may contain “0000” or “0001.” Use online identity verification or contact support when activation fails.
Never use MyChart for an emergency. A message does not provide immediate clinical monitoring or guaranteed real-time review.
Sign in to Hoag MyChart Read account-creation steps
Account troubleshooting

What to do when Hoag Connect MyChart is not working

The activation code does not work Check that the birth date and identifying information match Hoag’s record or select Sign Up Online.
Identity verification fails Email Member.Services@hoag.org to request an activation code. Hoag states that the code may be emailed within one to three business days.
An appointment is missing Call the physician’s office because not every appointment type can be scheduled or displayed online.
A test result is missing Confirm that the test is final, reviewed and released and that it was performed by a participating Hoag service.
Older information is incomplete Submit a formal medical-record request for records that did not transfer from the previous portal.
A bill is absent Check whether it belongs to an outside physician, hospital account or separate billing system.
You need another person’s record Use the appropriate proxy-access process rather than sharing passwords.
You need urgent clinical advice Call the treating office or use urgent care. Call 911 for emergency symptoms.
MyChart customer service

949-688-2772

Member Services email

Member.Services@hoag.org

Use authorized access, not shared passwords

Hoag MyChart access for children and other adults

Proxy-access rules by patient situation
Patient situation Required process Important detail
Child younger than 12 Parent or guardian creates a personal MyChart account and requests minor proxy access. The request can be started during a Hoag visit or with the minor proxy form.
Patient age 12 to 17 The adolescent must approve proxy access through the account or proxy form. Access may be limited by adolescent privacy rules.
Adult patient The patient can invite another adult or authorize access using the adult proxy form. The adult patient must approve the request.
Patient lacking capacity Use the proxy form for patients lacking capacity. The PCP or another care-team member must verify the lack of capacity.
Where forms can be submitted: Hoag accepts proxy forms by email at HoagMedicalRecords@hoag.org or through Hoag Hospital Medical Records and participating Hoag Medical Group or Urgent Care clinics.
Verify the exact plan and physician

Hoag Medical Group accepted insurance explained

Hoag Medical Group accepts many HMO, PPO, POS, EPO and Medicare products. It also accepts cash-pay patients. The official list is a reference rather than a guarantee because physician and network participation can change.

Selected insurance categories listed by Hoag Medical Group
Category Examples listed Important restriction
HMO Anthem Blue Cross, Blue Shield, Cigna, UnitedHealthcare, Health Net and selected PacifiCare products. Confirm medical-group assignment and PCP selection before the visit.
PPO Aetna Open Choice, Anthem, Blue Shield, Cigna, UnitedHealthcare, Humana and selected network products. Health Net Enhanced Care PPO is specifically excluded from the listed Health Net PPO participation.
POS Aetna Managed Choice, Blue Cross Plus, Blue Shield, Cigna Open Access Plus and UnitedHealthcare. Confirm whether a referral or in-network PCP is required.
EPO Aetna Elect Choice, selected PacifiCare EPO and PHCS products. Out-of-network benefits may be unavailable except during emergencies.
Covered California Blue Shield HMO Trio and Blue Shield PPO Bronze, Silver, Gold and Platinum. Verify the current plan year, network and physician participation.
Medicare Traditional Medicare and selected Medicare Advantage or Medicare PPO products. The official page notes that certain Blue Shield 65 Plus contracts ended December 31, 2025; verify current 2026 access.
Do not rely only on the insurer’s company name. Aetna, Anthem, Blue Shield, Cigna, Health Net and UnitedHealthcare each offer several products with different networks.
Medical discount cards: Hoag Medical Group states that it does not participate in medical discount-card or consumer-card programs such as Care Entrée, Care IQ, Galaxy Work, Integrated Health Plan or MedicalConnect1.
Call the physician’s office Ask whether the doctor accepts the exact product at the scheduled location.
Call insurance member services Verify the provider by name, address and tax or billing group when necessary.
Confirm PCP assignment HMO patients should verify that Hoag Medical Group and the selected PCP are correctly listed.
Check referral and authorization rules Specialist visits, imaging and procedures may require prior approval.
Verify every facility Confirm the hospital, laboratory, imaging center, anesthesiologist and other expected billers.
Insurance-verification script
“My insurance is [complete plan and network]. I am seeing [provider] at [exact address] for [visit or service]. Is the provider in network there, must I select Hoag Medical Group or this physician as my PCP, and do I need a referral or authorization?”
Review the current insurance list Call HMG insurance assistance
Match the account before paying

How to review and pay a Hoag Medical Group bill

Hoag Medical Group patient financial services

Phone: 949-274-9876

Email: PFS@hoag.org

Hoag hospital patient accounting

Phone: 949-764-8400

Use for eligible hospital and specified Hoag facility charges.

Call the number that matches the bill. A Hoag Medical Group statement, hospital statement and outside physician statement may use different customer-service teams.
Patient and guarantor name
Service date
Physician or facility name
Account or statement number
Insurance submitted
Insurer payment and adjustment
Copay, deductible and coinsurance
Separate professional or facility charge
Wait for insurance processing when applicable Hoag bills contracted insurance and then bills the patient for applicable deductible, coinsurance and non-covered services.
Compare the statement with the EOB The insurer’s Explanation of Benefits is not a bill but helps explain the allowed amount and patient responsibility.
Request an itemized statement Ask for a detailed list when the service or charge is not clear.
Pay through an official channel Use Hoag Connect MyChart or the official guest-payment option when the statement matches the displayed bill type.
Save the receipt Keep the date, amount, account and confirmation until the balance updates.
Billing-question script
“I am calling about statement [number] for service date [date]. My insurance Explanation of Benefits shows [status or amount]. Please explain the Medical Group charge, facility charge, insurer payment, adjustment and remaining patient responsibility.”
Open official Hoag bill payment Call HMG billing
Ask before scheduled services

Cost estimates, deposits and financial help

MEDICAL GROUP VISIT Call the office or HMG billing

Ask for the expected office-visit or procedure charge and whether laboratory, imaging or facility services will be billed separately.

The final amount depends on the service performed and insurance processing.
NEWPORT BEACH HOSPITAL SERVICE Request a hospital estimate

Hoag lists estimate assistance for upcoming hospital procedures at its Newport Beach campus.

Newport Beach estimate line: 949-764-8271.
IRVINE HOSPITAL SERVICE Request a hospital estimate

Hoag Hospital Irvine has a separate estimate contact for scheduled hospital services.

Irvine estimate line: 949-517-3167.
Ask for the expected procedure code Request the CPT, HCPCS or service description from the ordering office when available.
Confirm the service location Office-based, hospital outpatient and surgery-center services can have different charges.
Identify every expected biller Ask about the physician, facility, laboratory, imaging, anesthesia and pathology.
Verify insurance benefits Confirm network, deductible, copay, coinsurance and prior authorization.
Save the written estimate Keep the provider, service, facility, date and expected patient amount.
Hospital financial counseling: Hoag Hospital offers financial screening for uninsured and underinsured patients. Call 949-764-5564 or email FC@hoag.org.
Confirm which balances are covered by assistance. Hospital financial-assistance approval may not automatically resolve a Hoag Medical Group or independent physician balance.
Open billing and assistance resources
MyChart, Datavant or signed authorization

How to request Hoag Medical Group medical records

HOAG MYCHART Review available electronic records

Use MyChart for released results, visits, medicines and other information available from Hoag Medical Group and participating Hoag services.

Best for: fast personal access to information already available online.
DATAVANT ONLINE REQUEST Request an electronic copy

Hoag uses Datavant, formerly CIOX, to process electronic patient and provider record requests.

Best for: formal electronic delivery to the patient or another provider.
SIGNED AUTHORIZATION Email, fax or mail the form

Submit the official authorization or a written request containing all legally required information.

Best for: specific record sets, representatives and requests that cannot be completed online.
Identify the records needed Choose office notes, laboratory results, imaging reports, procedure records, hospital records or a complete copy.
Select the date range Request the smallest useful period unless the complete chart is necessary.
Enter the recipient Provide the patient, physician, organization, secure email, mailing address or fax receiving the records.
Prove representative authority A parent, guardian, healthcare agent or other representative may need supporting legal documents.
Submit through an official channel Use Datavant, email, fax or mail and keep the submission confirmation.
Ask about fees Hoag states that patient requests of 25 pages or fewer remain free; reasonable copy fees may apply to larger requests.
Email and fax

Email: HoagMedicalRecords@hoag.org

Fax: 949-764-8237

Telephone and hours

Phone: 949-764-8326

Monday-Friday, 8 a.m.-5 p.m.

Mailing address
Hoag Memorial Hospital Presbyterian
Attn: Medical Records/Release of Information
One Hoag Drive
Newport Beach, CA 92658
Record amendment: A patient who believes information is inaccurate or incomplete can submit a Request to Amend Protected Health Information. The process adds a correction or addendum rather than silently deleting the original entry.
Records-request script
“I need records from [Hoag Medical Group office or facility] for dates [range] sent to [recipient]. Are they available in MyChart, or should I use Datavant or the authorization form? Which documents and fees should I expect?”
Start the official records process Call Hoag Medical Records
After the appointment

How to handle results, refills and referrals

A result appears before the provider calls Wait for clinical interpretation unless Hoag gives an immediate urgent instruction.
A result is missing Ask whether the test is final, reviewed and released and whether it was performed by an outside organization.
A refill is needed Request it before the medicine runs out and confirm the name, strength, directions and pharmacy.
The pharmacy has no prescription Ask whether the provider needs a visit, laboratory monitoring or prior authorization.
A specialist has no referral Verify the specialist’s fax, insurer authorization and supporting records.
An imaging center has no order Call the ordering office and confirm the selected Hoag imaging location.
The bill does not match insurance Compare the statement with the insurer’s Explanation of Benefits before paying.
Symptoms are worsening Call the treating office or use urgent or emergency care based on severity.
Result follow-up script
“I completed [test] on [date], ordered by [provider]. Can you confirm whether it is final, whether the clinician reviewed it, what the result means for my treatment and what follow-up is required?”
Orange County patient shortcuts

Practical Hoag Medical Group tips that prevent wasted trips

01
Check the entire Newport Beach address

Superior, Corporate Plaza, Fashion Island and Jamboree are separate locations.

02
Check Sand Canyon street numbers

Hoag Hospital Irvine and nearby physician offices use different addresses.

03
Arrive 30 minutes early for the first visit

Bring forms, records, medicines, ID and insurance.

04
Activate MyChart before follow-up

This helps with results, messages, appointments and eligible bills.

05
Verify urgent-care hours

Weekday, weekend and holiday hours vary by center.

06
Verify the exact insurance product

A carrier’s HMO, PPO, EPO and Medicare products use different networks.

07
Ask about every expected bill

Physician, facility, imaging, anesthesia and pathology may be separate.

08
Initiate old-record transfers yourself

Do not assume the former doctor will send records without authorization.

09
Plan for Orange County traffic

Coastal roads, the 405 and the 5 can add substantial travel time.

Network-wide Orange County search

Find the correct Hoag Medical Group office

Hoag Medical Group does not have one patient-care address for every appointment. Use the official location directory to match the provider, city, street, building and suite.

Hoag Personal Service Team

800-400-4624

HMG insurance assistance

877-464-2778

Open the official location finder
Ten patient questions answered

Hoag Medical Group frequently asked questions

What is Hoag Medical Group?

Hoag Medical Group is an Orange County physician network providing family medicine, internal medicine, pediatrics, sports medicine and selected specialty care.

How do I schedule an appointment?

Existing patients can use Hoag Connect MyChart. New patients can book participating providers through physician-profile appointment buttons or call the office directly.

Which Hoag doctors offer online scheduling?

Participating family medicine, internal medicine, pediatric and sports medicine providers may offer online scheduling. Most other specialists are scheduled by telephone.

How early should a new patient arrive?

Hoag recommends arriving 30 minutes before the examination appointment with forms, ID, insurance, medicines and relevant records.

What can I do in Hoag Connect MyChart?

Patients can view released results, message providers, request refills, manage eligible appointments, pay bills and access authorized family records.

What is the MyChart support number?

Call 949-688-2772 or email Member.Services@hoag.org for account assistance.

Does Hoag Medical Group accept my insurance?

Hoag accepts many HMO, PPO, POS, EPO, Medicare and Covered California products, but participation must be verified for the exact physician and plan.

How do I pay a Hoag Medical Group bill?

Use Hoag Connect MyChart for eligible bills. HMG billing questions can be directed to 949-274-9876 or PFS@hoag.org.

How do I request medical records?

Review available records in MyChart or submit a Datavant request, signed authorization, email, fax or mailed request through Hoag Medical Records.

Does Hoag have urgent and virtual care?

Yes. Hoag advertises 18 urgent-care locations and 24-hour Hoag On Demand virtual care for eligible non-emergency concerns.

Final live actions

Official Hoag Medical Group patient tools

The main procedures, restrictions and preparation steps are explained above. Use the official tools below when you are ready to complete a live doctor search, appointment, portal login, bill payment, urgent-care search or record request.

Find a doctor Find a location Schedule care Hoag Connect MyChart Urgent care Insurance list Pay a bill Request records
Independent patient-information notice:

USMedicalGroup.org is not Hoag, Hoag Medical Group or Hoag Hospital and cannot schedule appointments, provide diagnosis, verify insurance, approve prescriptions, release records, determine financial-assistance eligibility or post payments. Providers, office hours, urgent-care schedules, insurance networks and policies can change.

This article is for general education and does not replace medical advice from a qualified healthcare professional. Call 911 for a medical emergency.

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