Connecticut patient guide · Doctors, same-day care, MyChartPLUS, billing and records
Navigate Hartford HealthCare Medical Group Without Calling the Wrong Department
Hartford HealthCare Medical Group is a statewide network of physicians and advanced practitioners providing primary care, specialty medicine, same-day care and virtual visits at hundreds of Connecticut locations.
The network gives patients several ways to access care, but the correct telephone number and workflow depend on whether you need primary care, a specialist, urgent treatment, billing help or medical records. This guide brings those instructions together and explains which final actions must be completed through the local office or MyChartPLUS.
FAIRFIELD
NORTHWEST
EASTERN CT
SHORELINE
CENTRAL CT
SAME-DAY
CHECK-IN
READY
Call 911 during a medical or behavioral-health emergency. Do not wait for a MyChartPLUS response, virtual appointment or walk-in opening when someone has chest pain, severe breathing difficulty, possible stroke, major bleeding, loss of consciousness, a seizure, severe sudden pain, a major injury or suicidal thoughts.
Use the correct scheduling route: Primary-care appointments use
877-707-4442. Specialty consultations and second opinions use
855-300-6933. Medical-record questions should be directed to the office that provided the care.
Provider network
Hundreds of physicians and advanced practitioners.
Coverage
Primary and specialty locations throughout Connecticut.
Information review
Official details checked August 1, 2026.
Start with the correct care setting
Which Hartford HealthCare Medical Group service should you use?
PRIMARY OR SPECIALTY OFFICE
Routine, preventive or ongoing care
Schedule a regular office visit for checkups, chronic-condition care, medication monitoring, referrals, specialist consultations, surgical planning and non-urgent symptoms.
Best for: annual visits, pediatrics, diabetes, blood pressure, digestive care, orthopedics, cardiology, neurology and planned procedures.
SAME-DAY OR VIRTUAL CARE
Prompt care for a non-emergency problem
Use an urgent-care center, Medical Group walk-in, Walgreens clinic, OnMed CareStation or HHC 24/7 when a condition needs timely attention but is not life-threatening.
Best for: fever, cough, minor cuts, urinary symptoms, sprains, rashes, ear pain and other selected minor conditions.
911 OR EMERGENCY DEPARTMENT
Potentially dangerous symptoms
Emergency care is required when delay could threaten life, breathing, circulation, brain function or permanent health.
Use for: chest pain, unconsciousness, severe breathing trouble, major trauma, sudden weakness, serious bleeding or suicidal thoughts.
Fast decision: Use your regular office for planned care, same-day care for non-life-threatening illness or injury, and emergency services when symptoms are severe or rapidly worsening.
Statewide coordinated care
What Hartford HealthCare Medical Group is—and what remains office-specific
Hartford HealthCare Medical Group is an outpatient physician network within Hartford HealthCare. Its doctors and advanced practitioners provide care across Connecticut from pediatrics through geriatric medicine.
Medical Group care
Primary-care visits, specialist consultations, office procedures, preventive care and virtual visits.
Hartford HealthCare system
Hospitals, imaging centers, urgent-care locations, laboratories, rehabilitation and other connected services.
Shared digital access
MyChartPLUS connects many appointments, records, messages, forms and bills in one secure account.
Not every rule is network-wide. Office hours, new-patient availability, accepted plans, refill timing, cancellation policies and forms can differ by provider and location.
Hospital-based office warning: Some Medical Group specialists practice inside or next to a hospital. Confirm the building, floor and suite because offices at Hartford Hospital may use addresses such as 80 Seymour Street or 85 Seymour Street with several different departments.
Official provider search
How to find the right Hartford HealthCare Medical Group doctor
Search by specialty or provider name
Begin with the type of care needed. Use a condition or specialty when you do not already know the physician’s name.
Add a city, town or ZIP code
Limit results to locations you can realistically reach for the initial visit and follow-up care.
Open the full provider profile
Review clinical specialty, practice locations, telephone numbers, languages, hospital affiliations and online scheduling availability.
Check every listed location
A doctor may see patients at several offices. Availability, services and insurance can differ by site.
Look for online scheduling
Select primary-care providers show appointment times on their profiles. No scheduling link means the patient should call.
Confirm insurance before choosing a time
The accepted-plan list on the location profile is useful, but the insurer should verify the exact provider and service.
Save the direct practice number
Use that number for arrival questions, medication requests, forms, records and clinical follow-up.
Provider-availability script
“I found [provider name] for [specialty or condition]. Is the provider accepting new patients at [location]? Does that office accept my exact insurance plan, and do I need a referral, prior authorization or previous records?”
Hundreds of Connecticut locations
How to choose the correct Hartford HealthCare Medical Group office
Hartford HealthCare Medical Group practices are located throughout the Hartford, Central, Fairfield, Northwest, Eastern and Southeastern Connecticut regions.
Confirm the complete practice name
Check the provider is listed at that office
Save the street number, building and suite
Ask whether the office is hospital-based
Confirm parking and building-entry instructions
Check whether laboratory work is on site
Confirm the imaging or procedure address separately
Save the direct telephone and fax numbers
Hartford campus tip: A referral that says “Hartford Hospital” is not a complete destination. Confirm whether the appointment is at 80 Seymour Street, 85 Seymour Street or another campus building and record the floor and suite.
Statewide travel tip: Connecticut traffic on I-84, I-91, I-95 and Route 8 can change arrival times quickly. Complete eCheck-In early and still leave enough time for parking and in-person registration.
Different numbers for different care
How to schedule a Hartford HealthCare Medical Group appointment
Use the correct appointment route
| Patient need |
Scheduling method |
Important detail |
| Existing primary-care patient |
MyChartPLUS, direct provider telephone or 877-707-4442 |
Online availability depends on the provider and visit type. |
| New primary-care patient |
Provider-profile scheduling or 877-707-4442 |
Call when no online link appears on the profile. |
| Existing specialty patient |
Direct specialist office or 855-300-6933 |
Procedures and complex follow-ups may require office scheduling. |
| New specialist consultation |
855-300-6933 |
Use for a consultation or second-opinion request. |
| Virtual primary or acute care |
HHC 24/7 app or MyChart virtual options |
In-person evaluation may still be required. |
State the visit type
Explain whether you need a new-patient visit, physical, illness visit, chronic-care follow-up, procedure or specialist consultation.
Give the complete insurance product
Read the plan and network wording from the card rather than only the company name.
Ask about referral and authorization
Confirm whether the insurer requires PCP approval or prior authorization.
Confirm the exact location
Record the city, building, floor, suite and arrival time.
Ask which records are needed
Send previous notes, imaging reports, laboratory results or pathology before the consultation when requested.
Save the cancellation policy
The office may have a notice requirement or missed-appointment fee.
Complete appointment script
“I am a [new/existing] patient requesting [visit type]. My insurance is [complete plan and network]. Do I need a referral or authorization, which records and forms should I provide, what may be due at check-in and what is the cancellation deadline?”
Several ways to get care today
Hartford HealthCare same-day care options explained
Compare Connecticut same-day services
| Care option |
Who it serves |
Best use |
Before going |
| Medical Group same-day or walk-in care |
Eligibility differs by office |
Prompt primary-care treatment at participating Medical Group locations. |
Call the specific office to confirm hours and patient eligibility. |
| Hartford HealthCare-GoHealth Urgent Care |
Location-specific age policies |
Non-life-threatening illness, injuries, X-rays, testing and selected physicals. |
Check the live location listing, hours and online check-in options. |
| Hartford HealthCare at Walgreens |
Patients age 5 and older |
Minor illness, selected testing, minor injuries and preventive services. |
Schedule through the official location tool and verify insurance. |
| OnMed CareStation |
Patients age 2 and older |
Private virtual examination with vital-sign and diagnostic technology. |
No appointment is required, but location hours vary. |
| Hartford HealthCare Care Now |
Adults age 18 and older |
Same-day walk-in primary care in Hartford. |
Confirm current location and operating hours. |
| HHC 24/7 |
New and existing eligible patients |
Virtual primary and acute care from a phone, tablet or computer. |
Download the app, complete registration and confirm insurance. |
Use the ZIP-code finder: Hartford HealthCare’s same-day directory can filter nearby urgent care, Walgreens, OnMed and other options by region and care type.
Do not delay emergency treatment
Urgent care or emergency room?
Primary-care office
- Preventive visits
- Stable chronic conditions
- Medication follow-up
- Referral planning
- Non-urgent symptoms
Urgent care
- Cuts and minor wounds
- Sprains and minor fractures
- Minor burns
- Rashes and insect bites
- Fever, cough and urinary infections
911 or emergency department
- Chest pain or severe breathing difficulty
- Fainting or loss of consciousness
- Sudden weakness or vision changes
- Coughing or vomiting blood
- Major trauma or suicidal thoughts
Urgent care may redirect the patient. Severe abdominal pain, sudden neurologic symptoms, major bone breaks, serious bleeding and other high-risk problems may require immediate emergency-department resources.
Primary and acute care around the clock
How Hartford HealthCare HHC 24/7 virtual care works
HHC 24/7 is Hartford HealthCare’s virtual clinic for primary-care and acute-care needs. It is available to new and existing patients through a mobile device, tablet or computer.
Download the HHC 24/7 app
Use the official app link from Hartford HealthCare rather than an unrelated telehealth service.
Complete onboarding
Enter the patient’s identity, contact information, insurance, medical history and preferred pharmacy.
Select primary or acute care
Describe the main concern, symptom duration, medications tried and relevant health conditions.
Prepare the device
Test the camera, microphone, internet connection and private location before the appointment.
Show useful home measurements
Have temperature, blood pressure, pulse, oxygen reading or glucose result available when relevant and safely obtained.
Follow escalation instructions
The clinician may recommend in-person examination, laboratory testing, imaging, urgent care or emergency treatment.
Virtual care cannot complete every evaluation. Hands-on examination, imaging, laboratory testing and emergency stabilization require an appropriate in-person facility.
Existing Medical Group patient: A scheduled virtual visit may also be arranged through the current provider. Primary-care help is available at 877-707-4442, while specialty virtual consultations can be routed through 855-300-6933.
Primary and specialty expertise
Major Hartford HealthCare Medical Group areas of care
Service category and appointment preparation
| Area of care |
What it may include |
What to confirm first |
| Family medicine |
Preventive care, routine illness, chronic conditions, screenings and referrals. |
Age range, new-patient availability and exact insurance network. |
| Internal medicine |
Adult preventive care, complex conditions and medication management. |
Previous records, laboratory needs and provider availability. |
| Pediatric care |
Well-child care, illness visits, development and immunizations. |
Age eligibility, vaccine records and guardian documents. |
| Women’s primary care |
Preventive care and selected women’s health concerns. |
Which services occur in primary care and which require OB/GYN. |
| Orthopedics |
Joint, bone, sports, fracture and surgical care. |
Referral, imaging and hospital or surgery-center location. |
| Cancer care |
Medical oncology, surgery, treatment planning and coordinated support. |
Pathology, imaging, authorization and treatment-site details. |
| Digestive care |
Gastroenterology consultation, endoscopy and digestive-condition management. |
Referral, procedure preparation and facility network. |
| Heart and vascular care |
Cardiology, vascular medicine, testing, procedures and surgery. |
Previous cardiac records, diagnostic location and authorization. |
| Neurology and movement disorders |
Headache, seizures, memory, nerve and movement concerns. |
Referral, imaging and previous neurology records. |
| Surgery and urology |
Consultation, procedures, surgery and post-operative care. |
Surgeon, hospital, anesthesia, pathology and facility coverage. |
Prepare before the first visit
What a new Hartford HealthCare Medical Group patient should bring
Government-issued photo identification
Current primary and secondary insurance cards
Referral or authorization information
Medication list with strengths and directions
Drug, food and material allergies
Recent laboratory and imaging reports
Relevant outside medical records
Immunization history
Names of current specialists
Preferred pharmacy and location
Completed eCheck-In questionnaires
Copay or expected patient payment
Choose the correct primary-care type
Family medicine may serve several age groups, internal medicine treats adults and pediatrics focuses on children and adolescents.
Verify the PCP assignment
Managed-care plans may require the Medical Group provider to be listed as the patient’s primary-care physician.
Create MyChartPLUS access
Register online, request an activation invitation by telephone or ask the office for an activation code.
Transfer relevant records
Send the most useful recent notes, medicines, immunizations, screenings and specialist reports.
Complete eCheck-In
Review demographics, insurance, medicines and questionnaires before appointment day.
New-patient call script
“I would like to establish primary care near [town]. The patient is [age], and the insurance is [complete plan]. Which provider is accepting new patients, do I need to select the provider as my PCP and how should previous records be transferred?”
Secure patient account
What MyChartPLUS can do
A
Appointments
View upcoming visits and manage eligible confirmations, cancellations, wait-list offers and scheduling.
T
Test results
Review laboratory, imaging and other clinical results released to the electronic record.
M
Care-team messages
Send secure routine questions and request non-emergency support from the treating office.
Rx
Medications
Review medicines, update information and request eligible renewals.
$
Billing
Review available balances, pay bills and enroll in eligible payment plans.
R
Health information
View available conditions, allergies, immunizations, history, visit notes and after-visit summaries.
How to create an account
Ask during an office visit
The practice can send an activation invitation by email.
Use the After Visit Summary
Enter the activation code printed on the summary when one is provided.
Call technical support
Call
860-972-4993 to request an activation invitation.
Register online
Complete identity verification through the official MyChartPLUS registration page.
Immediate access can show results before the clinician calls. A result outside the displayed reference range does not automatically identify the diagnosis or urgency. Contact the ordering provider for interpretation.
Complete registration from home
How MyChartPLUS eCheck-In and appointment texts work
Hartford HealthCare uses MyChartPLUS and text messaging to let eligible patients complete registration and manage appointments before arriving.
Digital actions patients may receive
| Digital action |
What the patient can do |
What to verify |
| Appointment confirmation |
Confirm or cancel an upcoming eligible visit. |
Provider, location, date and time. |
| eCheck-In |
Update personal information, insurance, medicines and questionnaires. |
Every required page shows as complete. |
| Wait-list offer |
Accept or decline an earlier appointment when offered. |
The new date replaces the old appointment. |
| Balance payment |
Pay an eligible account balance through a secure link. |
Patient name, account and service date. |
| Payment-plan enrollment |
Review available installment options. |
Total amount, monthly payment and due dates. |
Digital check-in does not always replace the front desk. The office may still need identification, an insurance card, payment, signatures or clinical screening after arrival.
MyChartPLUS troubleshooting
What to do when the portal is not working
The activation code expired
Request a new activation invitation online, from the office or by calling portal support.
The appointment is missing
Call the provider office because some visit types and outside partner appointments may not display immediately.
A result is missing
Confirm whether the test is complete, reviewed and released and whether it was performed by an outside organization.
The medication list is incorrect
Send a routine message or call the office to request a clinical review rather than editing treatment independently.
You need access for a child
Complete the MyChartPLUS minor proxy process instead of sharing account credentials.
You help another adult
Use the adult proxy authorization or ask the patient to grant access through the approved process.
The bill is not visible
Check the paper statement for a different billing organization or partner and use the contact printed on that bill.
You need urgent clinical advice
Call the treating office or use same-day care. Call 911 for emergency warning signs.
Most Connecticut plans, with local verification
How Hartford HealthCare Medical Group insurance participation works
Hartford HealthCare Medical Group states that it participates in most Connecticut insurance and managed-care plans. Individual location pages contain accepted-plan lists, but the exact provider, address and service must still be verified.
Plans commonly shown on Medical Group location pages
| Plan category |
Examples commonly listed |
What patients must confirm |
| Major commercial plans |
Aetna, Anthem, Cigna Healthcare and UnitedHealthcare. |
Exact product, employer network, provider and location. |
| Connecticut plans |
ConnectiCare commercial, ConnectiCare Medicare and CarePartners of Connecticut. |
PCP assignment, referral rules and Medicare product. |
| Regional plans |
Harvard Pilgrim, Health New England, Oxford Health Plans and Multiplan. |
Regional network and out-of-area coverage. |
| Medicare-related plans |
BCBS Medicare, ConnectiCare Medicare and other listed Medicare products. |
Advantage-plan network, authorization and specialist access. |
| Other networks |
First Health, Prime Health Services, PHCS and WellCare of Connecticut. |
The exact product and whether all associated facilities participate. |
Call the provider office
Ask whether the physician accepts the exact plan at the appointment location.
Call insurance member services
Verify the provider by name and office address.
Ask about referral requirements
Managed-care plans may require PCP approval before specialty treatment.
Verify hospital-based services
Confirm the physician, facility, laboratory, imaging, anesthesia and pathology networks separately.
Save the reference number
Record the date, insurer representative and verification or authorization number.
Insurance-verification script
“My plan is [complete plan and network]. I am seeing [provider] at [exact address] for [visit or service]. Is the provider in network there? Is the office hospital-based, do I need a referral or authorization and could I receive a separate facility charge?”
Statement, payment and insurance help
How to review and pay a Hartford HealthCare Medical Group bill
Check the statement before paying
Patient name and account number
Service date and office location
Provider or facility billing entity
Correct primary and secondary insurance
Insurer payment and contractual adjustment
Copay, deductible and coinsurance
Separate hospital or professional charge
Balance matches the insurer explanation
Official Hartford HealthCare payment methods
| Payment method |
How it works |
Safety check |
| MyChartPLUS |
Sign in, review the account and submit payment. |
Confirm the patient, service and balance before paying. |
| Online guest payment |
Use the official Hartford HealthCare payment website. |
Enter information exactly as shown on the statement. |
| Statement QR code |
Scan the QR code printed on the monthly statement. |
Confirm the browser opens an official Hartford HealthCare payment page. |
| Telephone payment |
Call the payment number printed on the statement. |
Keep the confirmation number. |
| Mail |
Mail a check or money order with the statement payment slip. |
Do not mail cash. |
Accepted digital payment types: Hartford HealthCare lists credit and debit cards, electronic check or ACH, Apple Pay and Google Pay. Paper check and money-order options are also available.
Separate bills can be valid. Patients may receive a Medical Group professional bill and a hospital or facility bill for the same episode. Anesthesia, radiology, pathology and other outside professional groups may also bill separately.
Billing-question script
“I am calling about account [number] for service date [date]. My statement shows [amount], and my insurance explanation shows [status or amount]. Please explain the professional charge, facility charge, insurer payment, adjustment and remaining patient responsibility.”
Estimate the cost before scheduled care
Price estimates, facility fees and surprise-billing protections
MYCHARTPLUS ESTIMATE
Signed-in estimate
Patients can use the price-estimator feature through MyChartPLUS for eligible Hartford HealthCare services.
The estimate depends on the expected service and insurance information available.
GUEST ESTIMATE
No account required
The guest estimator can provide information for selected hospital services without a MyChartPLUS login.
Hospital estimates may not include every physician or outside professional fee.
FINANCIAL COUNSELOR
Help with complex services
Financial counselors can help when a procedure involves several services, insurance rules or possible assistance.
Call 860-696-6010 and have the procedure code when available.
Ask the office for the code
Request the CPT, HCPCS or other procedure information used for the planned service.
Identify the service location
Office, hospital outpatient and ambulatory-surgery services can have different charges.
Ask about facility fees
Hospital-owned clinics can create a professional charge and a separate facility charge.
Identify every expected biller
Ask about anesthesia, radiology, pathology, laboratory and other professional services.
Verify insurance benefits
Confirm network, deductible, copay, coinsurance and authorization.
Save the written estimate
Keep the provider, facility, service, date and expected patient amount.
Hospital estimates: Hartford HealthCare states that an estimate for a scheduled hospital procedure or diagnostic service can generally be provided within three business days.
Good Faith Estimate right: An uninsured patient or insured patient choosing not to use insurance can request a written estimate for non-emergency care. A federal dispute process may be available when a bill is at least $400 higher than the estimate.
Financial counseling and application help
Hartford HealthCare financial-assistance process
Financial counseling
A counselor can explain bills, payment plans and assistance programs.
Insurance-eligibility review
Patients can be screened for programs such as Medicaid, Medicare or other coverage.
Discounts or grants
Qualifying patients may receive financial assistance for eligible care and participating providers.
Request the application
Obtain it from registration, a social worker, the provider office, patient accounting or the official website.
Ask for an account hold
Call
877-442-2455 to request a 30-day hold while completing the application.
Provide supporting documents
Submit household-income, family-size, medical-expense and other requested information.
Wait for the eligibility review
Hartford HealthCare states that applicants are generally notified within 15 business days after evaluation.
Check every outside bill
Assistance approved for Hartford HealthCare does not automatically cover every independent physician or partner.
Language access: Hartford HealthCare publishes financial-assistance forms in many languages, including English, Spanish, Polish, Arabic, Chinese, French, Gujarati, Hindi, Korean, Portuguese and others.
MyChartPLUS or signed release
How to request Hartford HealthCare Medical Group medical records
MYCHARTPLUS
Review available records
Use MyChartPLUS for released results, visit notes, after-visit summaries, medicines, immunizations and other available information.
Best for: convenient personal access and sharing selected electronic information.
SIGNED AUTHORIZATION
Formal or complete copy
Complete the Authorization to Disclose or Obtain Health Information form when records must be transferred or formally released.
Best for: another physician, insurer, attorney, disability reviewer or complete chart request.
AMENDMENT OR PROXY
Correct or manage access
Separate forms are available to request an amendment or obtain authorized access to a child’s or another adult’s record.
Changes are documented as an amendment or addendum rather than erasing the original entry.
Identify the office that created the record
Hartford HealthCare Medical Group directs patients to contact the treating office for medical-record instructions.
Select the correct form
Use the disclosure form, amendment form, adult proxy form or minor proxy form based on the request.
Enter complete patient information
Include the legal name, birth date, address, contact information and other requested identifiers.
Choose the date range and documents
Identify office notes, laboratory results, imaging reports, procedure records, billing records or the complete chart.
Name the recipient
Provide the receiving person or organization, address, telephone and fax or secure-delivery details.
Attach identification and authority documents
Patient representatives may need identification and legal documents proving authority.
Submit using the office’s instructions
Ask whether the form should be uploaded, emailed, mailed, faxed or delivered to the office.
Allow the processing period
Hartford HealthCare states that patient and representative requests are generally answered within 15 business days.
Copy fees may apply. Fees depend on the request and Connecticut regulations. Hartford HealthCare states that cash is not accepted for payment of medical-record copies.
Pickup requires identification. Records may be mailed, placed in MyChartPLUS or prepared for pickup with valid photo identification.
Records-request script
“I need records from [practice and provider] for dates [range] sent to [recipient]. Can I access them in MyChartPLUS, or do I need the authorization form? Where should I submit it, what identification is required and are copy fees expected?”
After the appointment
How to handle results, referrals and prescriptions
A result appears before the provider calls
Wait for the ordering clinician’s interpretation unless the result includes an explicit urgent instruction.
A result is missing
Ask whether the test is complete, reviewed and released and whether it was performed by an outside organization.
A refill is needed
Request it before the medicine runs out and provide the medicine, dose, directions and pharmacy.
The pharmacy has no prescription
Confirm the pharmacy, prior-authorization status and whether an appointment or laboratory test is required.
The specialist has not received a referral
Confirm the specialist’s fax, the insurance authorization and whether supporting records were sent.
The ordered test is not scheduled
Ask whether the order reached the correct Hartford HealthCare facility and whether authorization is complete.
Symptoms are worsening
Call the treating office or use same-day care. Call 911 for severe warning signs.
The visit note contains an error
Ask the office about the formal amendment process rather than requesting deletion of the original record.
Result follow-up script
“I completed [test] on [date], ordered by [provider]. Can you confirm whether the result is final, whether the clinician has reviewed it, what it means for my care and what follow-up is required?”
Connecticut patient shortcuts
Practical tips that prevent wrong-office visits and repeat calls
01
Use the correct appointment number
Primary care uses 877-707-4442; specialty care uses 855-300-6933.
02
Check the complete Seymour Street address
Hartford Hospital specialists use several buildings, floors and suites.
03
Verify hospital-based status
A hospital-owned clinic may create a facility charge in addition to the professional fee.
04
Complete eCheck-In early
Correct insurance and medication details before the appointment day.
05
Keep the direct office number
The central referral line cannot answer every clinical or arrival question.
06
Check traffic before leaving
I-84, I-91, I-95 and Route 8 delays can affect arrival across Connecticut.
07
Verify every procedure biller
Physician, facility, anesthesia, pathology and radiology charges may be separate.
08
Save authorization numbers
Record the approved provider, facility, service and date range.
09
Use proxy access, not shared passwords
MyChartPLUS has approved access processes for children and other adults.
Statewide location search
Find Hartford HealthCare Medical Group care near you
Because Hartford HealthCare Medical Group has hundreds of Connecticut locations, there is no single patient-care address that applies to every visitor. Use the official location finder and confirm the provider, department and suite before traveling.
Ten patient questions answered
Hartford HealthCare Medical Group frequently asked questions
What is Hartford HealthCare Medical Group?
It is a statewide Connecticut network of physicians and advanced practitioners providing primary, specialty, same-day and virtual care.
How do I schedule an appointment?
Primary-care patients can use MyChartPLUS, call their provider or call 877-707-4442. Specialty patients can call the provider or 855-300-6933.
Does Hartford HealthCare offer same-day care?
Yes. Options include urgent care, Medical Group walk-ins, Hartford HealthCare at Walgreens, OnMed CareStations, Care Now and HHC 24/7 virtual care.
What can I do in MyChartPLUS?
Patients can review available results, appointments, medicines, notes and bills, complete eCheck-In, message the care team and request eligible services.
What is the MyChartPLUS support number?
Call 860-972-4993. Published support hours are Monday through Friday from 7:30 a.m. to 4 p.m., excluding holidays.
Which insurance plans are accepted?
The Medical Group participates in most Connecticut plans, but coverage must be verified for the exact provider, location, service and insurance product.
How do I pay a Medical Group bill?
Use MyChartPLUS, the official online payment page, the telephone number on the statement or mail a check or money order. Billing help is available at 877-442-2455.
How do I request medical records?
Review available information in MyChartPLUS or complete the official authorization form and contact the office that provided the care.
How long does a records request take?
Hartford HealthCare states that patient and authorized representative requests are generally answered within 15 business days.
Does Hartford HealthCare offer financial assistance?
Yes. Financial counseling, eligibility assessment, payment plans and assistance programs are available to qualifying patients.
Final live actions
Official Hartford HealthCare Medical Group patient tools
The important procedures, restrictions and preparation steps are explained above. Use the official tools below when you are ready to complete a live provider search, appointment, portal login, payment, estimate or records request.
