Healthline Medical Group 2026: Urgent Care, Doctors, Hours & Insurance

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Van Nuys, California · urgent care, work injuries, family medicine and rehabilitation

Healthline Medical Group Puts Urgent Care, Work Injury Treatment and Rehabilitation Under One Roof

Healthline Medical Group is a physician-led multispecialty medical practice in Van Nuys serving patients and employers throughout the San Fernando Valley. The practice has operated since 1985 and combines urgent care, occupational medicine, family medicine, orthopedics and rehabilitation services at one location.

Patients can walk in for many non-life-threatening urgent-care needs, while employers and injured workers have dedicated occupational-health contacts for drug testing, work status, workers’ compensation appointments and claim coordination.

This guide explains the clinic’s hours, services, insurance, Klara communication system, records process, workers’ compensation workflow, rehabilitation departments and contact numbers so you can call the correct department the first time.

Contact Healthline Medical Group Call 818-997-7711 Choose the right service
Quick answer: Healthline Medical Group is at 15211 Vanowen Street, Suite 105, Van Nuys, CA 91405. The main number is 818-997-7711. Published hours are 7 AM–9 PM Monday-Friday and 9 AM–5 PM weekends and holidays, 365 days a year.
Urgent care is not emergency care. Call 911 or go to the nearest emergency department for severe chest pain, signs of stroke, severe breathing difficulty, uncontrolled bleeding, loss of consciousness, major trauma or another potentially life-threatening emergency.
Location

One clinic in Van Nuys, California.

Urgent care age

Patients age 10 and older.

Walk-ins

Welcome for urgent-care services.

Insurance

50+ insurance companies listed in network.

Established

Serving the San Fernando Valley since 1985.

Start with the correct department

Which Healthline Medical Group service should you use?

URGENT CARE New illness or minor injury

Use urgent care for a non-life-threatening problem that needs timely evaluation but does not require an emergency department.

Examples: respiratory illness, sprains, minor fractures, cuts, minor burns, urinary symptoms, rashes, infections and flu-like illness.
WORKPLACE / EMPLOYER Injury, physical or testing for work

Healthline has a dedicated occupational-medicine operation for workers’ compensation, DOT exams, drug testing, pre-placement evaluations and work-status management.

Examples: job injury, DOT physical, return-to-work examination, drug or alcohol testing, fit-for-duty evaluation.
ONGOING CARE / REHAB Family medicine or recovery

Use family medicine for routine and chronic care, or rehabilitation for prescribed physical therapy, acupuncture or chiropractic treatment.

Examples: routine examination, chronic-condition follow-up, physical therapy, acupuncture, chiropractic care or orthopedic follow-up.
Fastest routing rule: A new non-emergency illness or injury → urgent care. A work-related problem → occupational medicine. Ongoing routine health care → family practice. Recovery requiring therapy → rehabilitation.

Go directly to your Healthline task

The essential instructions are explained below. Use Healthline’s website primarily when you are ready to contact, submit a form or complete another live action.

Van Nuys clinic

Healthline Medical Group address, hours and arrival planning

Clinic address
Healthline Medical Group
15211 Vanowen Street
Suite 105
Van Nuys, CA 91405

Main phone: 818-997-7711

Main fax: 818-997-3744

Published operating hours

Monday-Friday: 7:00 AM-9:00 PM

Saturday: 9:00 AM-5:00 PM

Sunday: 9:00 AM-5:00 PM

Holidays: 9:00 AM-5:00 PM

Healthline states that the clinic operates 365 days per year.

San Fernando Valley timing tip: Vanowen Street and the surrounding Valley road network can become significantly slower during commuter periods. Leave enough time for parking, check-in and paperwork rather than planning to arrive at the exact appointment time.
Walk-ins welcome

Healthline Medical Group urgent care: what it treats

Healthline’s urgent-care center treats patients age 10 and older for non-life-threatening illnesses and injuries. The clinic accepts both appointments and walk-ins.

Illness
  • Common cold and flu
  • Respiratory infections
  • Ear and eye infections
  • Fever
  • Vomiting and diarrhea
  • Urinary tract infections
Minor injuries
  • Sprains and strains
  • Broken bones
  • Minor burns
  • Lacerations
  • Abrasions
  • Animal or insect bites
Other concerns
  • Headaches and migraines
  • Rashes
  • Allergic reactions
  • Sexually transmitted infections
  • Selected vaginal infections
  • COVID-19 evaluation
Choose the emergency department instead for major trauma, severe allergic reaction with breathing trouble, suspected heart attack or stroke, uncontrolled bleeding, severe breathing distress or another life-threatening condition.
On-site capabilities

Tests and procedures available at Healthline urgent care

Healthline testing and treatment capabilities
Service What it may be used for What to ask before arrival
Digital X-ray Evaluation of selected fractures, injuries and other conditions when imaging is clinically appropriate. Whether imaging is available during your expected arrival time and whether your plan requires separate authorization.
EKG Heart-rhythm assessment when clinically appropriate. Chest pain or emergency symptoms should not be delayed for routine urgent-care testing.
Laboratory testing Healthline lists testing for conditions including strep, flu, COVID-19, TB and diabetes. Whether the specific test you need is performed on-site that day.
Pulmonary function testing Measures aspects of breathing and lung function for appropriate clinical or occupational assessments. Whether medications or inhalers should be handled differently before testing.
Laceration repair Closure and treatment of appropriate minor cuts. Deep wounds, uncontrolled bleeding or significant tendon/nerve injury may need emergency or specialty care.
Foreign-body removal Selected superficial foreign bodies and occupational eye concerns. Penetrating injuries require higher-level emergency evaluation.
Vaccination Healthline lists flu vaccination, tetanus, hepatitis B and other immunization services. Confirm current vaccine inventory before traveling solely for vaccination.
Routine and ongoing care

Healthline family medicine for patients in the San Fernando Valley

Healthline’s family practice provides care for both acute and chronic medical needs, routine examinations, preventive care and immunizations.

01
Routine physicals

Periodic health examinations and preventive-care discussions.

02
Chronic illness

Follow-up for ongoing health concerns that require regular clinician management.

03
Acute illness

Evaluation and treatment of illnesses that do not require emergency care.

04
Immunization

Vaccination services based on clinical need and availability.

05
Referral

Referral to specialists when the condition requires expertise outside primary care.

06
Follow-up

Ongoing review after illness, injury, testing or medication changes.

Employer and employee care

Healthline Medical Group occupational medicine services

Occupational medicine is a major part of Healthline Medical Group. The practice works with San Fernando Valley employers, employees, workers’ compensation carriers, adjusters and nurse case managers.

Pre-employment
  • Pre-placement physicals
  • Drug testing
  • Alcohol testing
  • Vision screening
  • Audiometry
Regulated examinations
  • DOT examinations
  • DOT drug screens
  • Non-DOT screening
  • Fit-for-duty exams
  • Return-to-work exams
Workplace injury care
  • Cuts and lacerations
  • Minor burns
  • Sprains and strains
  • Fractures
  • Eye foreign bodies
  • Repetitive-motion injuries
Credential detail: Healthline says its physicians are certified Medical Review Officers and FMCSA-certified to perform DOT physicals.
California workers’ compensation

What happens after a workplace injury at Healthline Medical Group?

Tell staff immediately that the injury is work-related Healthline’s registration process asks whether the medical problem is related to work and requests employer information.
Provide employer and claim information Bring the employer name, contact information, workers’ compensation carrier or Medical Provider Network information and claim number when available.
The clinician evaluates the injury The examination determines diagnosis, immediate treatment needs and whether work restrictions are medically appropriate.
Healthline documents work status The practice maintains dedicated workers’ compensation reporting and work-status contacts.
Additional treatment may require authorization Healthline explains that services such as MRI, CT, specialist referrals and physical therapy can require workers’ compensation authorization before scheduling.
Coordinators communicate with the claim team Healthline works with employers, adjusters and nurse case managers and processes documents including DFR, PR-2 and Requests for Authorization.
Return-to-work planning continues through follow-up Restrictions may be modified as the employee improves and may eventually progress to regular work when medically appropriate.
Injured-worker tip: Keep copies of your work-status paperwork after every visit. Your employer may need the newest restrictions before allowing you to return to modified or regular duty.
Work Comp Appointment Desk

818-464-1943

Work Comp Coordinators

818-464-1944

Work Status / DFR / PR2 line

818-239-7905

Employer Client Services

818-779-6387

Employment testing

DOT exams, drug screening and employer testing at Healthline

Common Healthline occupational screening services
Service Who may need it What to bring or confirm
DOT physical Commercial drivers who need an FMCSA medical examination. Identification, medication list, corrective lenses or hearing devices used for driving, and relevant medical documentation.
DOT urine drug screen Employees subject to federal transportation drug-testing rules. Bring the employer or testing-authority paperwork and valid photo identification.
Non-DOT urine test Employers using their own workplace drug-testing program. Know which testing panel and employer account should be used.
Breath alcohol test DOT or non-DOT employees when testing is required. Confirm whether the test is regulated DOT or employer-specific non-DOT testing.
Hair sampling analysis Selected employer programs requiring longer-window drug screening. Confirm the exact panel requested by the employer.
OSHA-approved audiometry Workers participating in occupational hearing-conservation programs. Bring employer instructions and prior test information when requested.
Functional capacity evaluation Workers needing assessment of physical functional ability. Confirm authorization and the specific job-demand information requested.
Drug Screening / Physical Results

818-785-5517

Employer Client Services

818-779-6387

Recovery under one roof

Physical therapy, acupuncture and chiropractic care at Healthline

Healthline operates an in-house rehabilitation department offering physical therapy, acupuncture and chiropractic care for both private patients and patients recovering from work-related injuries.

Physical therapy

Rehabilitation programs focus on restoring movement and function and can include exercises patients are taught to continue independently at home.

Acupuncture

Healthline includes acupuncture among its rehabilitation services for appropriately referred or authorized patients.

Chiropractic care

Chiropractic care is available within the same rehabilitation department for appropriate musculoskeletal conditions.

Practical work-comp shortcut: Do not assume a therapy referral means therapy can start immediately. Healthline states that workers’ compensation treatment such as physical therapy may need authorization from the carrier first.
Rehabilitation Department: 818-779-6370
Secure patient communication

Klara is Healthline Medical Group’s preferred patient communication route

Healthline previously implemented the NextMD electronic portal. Its current patient-portal page explains that many patients found the traditional portal cumbersome, so the practice introduced Klara, a secure text-based communication system that it now promotes for routine patient communication.

Healthline says Klara can be used for non-emergency needs such as:

Requesting a medical note
Requesting a prescription refill
Asking about a recent visit
Requesting recent laboratory reports
Requesting recent imaging information
Making or changing an appointment
Asking about a status report
Sending a non-emergency message to staff
Do not use Klara as an emergency line. If a symptom may be life-threatening, call 911. For an urgent but non-life-threatening problem that needs immediate evaluation, call the clinic or visit urgent care rather than waiting for a text response.
Portal / communication support

818-721-9151

Main clinic

818-997-7711

Open official Klara / portal information
Medical records

How to request Healthline Medical Group medical records

Decide whether you need a recent result or the formal medical record A recent lab or imaging report may be requested through Klara. A complete chart transfer should use the formal records process.
Use Healthline’s Authorization for Release of Medical Records The patient-forms page provides a specific authorization form for record disclosure.
Identify exactly what should be released Request a useful date range and the relevant reports rather than an unnecessarily broad record when another clinician only needs recent treatment information.
Identify the recipient correctly Double-check the physician, facility, fax number or other approved delivery information.
Sign the authorization The request must contain the required patient or authorized-representative information.
Contact Medical Records for processing questions Healthline publishes 818-785-5741 as the direct Medical Records department number.
Medical Records: 818-785-5741 Open record-release form
50+ networks stated

Healthline Medical Group insurance: what patients need to verify

Healthline says it is in network with more than 50 insurance companies for urgent care and workers’ compensation services.

Plans specifically named on Healthline’s current insurance page
Plan / network Listed by Healthline What you still need to verify
Blue Shield PPO Yes Exact product, provider and planned service.
Blue Cross PPO Yes Exact network printed on your insurance card.
Anthem PPO Yes Whether the clinic and requested service are in network.
Cigna PPO Yes Deductible, copay and service-specific coverage.
UnitedHealthcare PPO Yes Specific UnitedHealthcare product and network.
Medicare Yes Whether supplemental or Medicare Advantage rules apply.
Lakeside Yes Referral and medical-group authorization requirements.
Regal Yes PCP, medical-group and referral requirements.
Optum HMO Yes Authorization and assigned medical-group rules.
Healthline also states that it accepts Tricare. Because the insurance page does not list every one of the 50+ participating companies, call before your visit if your plan is not shown above.
Insurance verification script
“I am planning to visit Healthline Medical Group at 15211 Vanowen Street. My insurance is [full plan and network]. I need [urgent care / family medicine / therapy / other service]. Can you confirm that my exact plan is in network, whether I need authorization, and what copay, deductible or other patient amount may apply?”
No insurance? Healthline states that it will work with uninsured patients to provide care at the lowest cost possible. Ask for the current self-pay amount before treatment because the practice does not publish a complete public cash-price table.
Check current insurance information Verify insurance: 818-997-7711
Avoid calling the wrong desk

Healthline Medical Group billing questions and payment troubleshooting

Direct Billing Department

818-779-6389

This number appears in Healthline’s department contact directory.

Main-line billing route

818-997-7711, extension 123

This route appears on Healthline’s insurance and billing page.

Why are two billing contacts published? Healthline currently publishes both a direct Billing Department number and the main clinic number with extension 123. For a billing-specific question, the direct department number is the most targeted starting point.
Match the bill to the correct visit Check the patient name, service date, treating provider and service description.
Compare the insurance explanation of benefits Review the insurer’s allowed amount, payment, adjustment and patient responsibility.
Check whether insurance information was current An old card, wrong medical group or incorrect policy number can cause claim problems.
Ask billing what specifically created the balance Determine whether it is a copay, deductible, coinsurance, non-covered service or denied claim.
Contact the insurer when network or benefit interpretation is disputed Use the member-services number on the insurance card and compare the insurer’s answer with Healthline’s billing explanation.
Billing call script
“I have a Healthline Medical Group statement for service date [date]. My bill shows [amount], and my insurance explanation shows [amount/status]. Please explain the original charge, insurance adjustment or denial and the exact reason for the remaining patient balance.”
Prepare before arrival

Healthline Medical Group patient forms and information requested

Healthline provides patient-registration forms in both English and Spanish and also publishes an Authorization for Release of Medical Records and an Advance Notice of Non-Covered Services.

Registration information Healthline may ask for

Full legal name
Address and telephone numbers
Date of birth
Reason for visit
Whether the condition is work-related
Employer details for occupational care
Emergency contact
Insurance company
Policy or member ID
Insurance group number
Time-saving step: If you have insurance, Healthline encourages patients to photograph the front and back of the insurance card and send it through the secure Klara communication system when requested.
Open official patient forms
Visit preparation

What to bring to Healthline Medical Group

Government-issued photo ID
Current insurance card, front and back
Medication list with doses
Allergy information
Relevant recent test or imaging reports
Employer paperwork for a work injury
Workers’ compensation claim information when available
DOT or employer testing paperwork when applicable
Corrective lenses or hearing devices for applicable exams
Questions you want the clinician to answer
Problem solver

Use the correct Healthline contact when something gets stuck

You need a prescription refill Use Klara or contact the treating medical team rather than the billing department.
You need a copy of a recent lab or imaging report Healthline lists Klara as an option for requesting recent reports. Use Medical Records for a formal or larger record request.
Your physical or drug-screen result has not arrived Call Drug Screening / Physical Results at 818-785-5517.
Your employer needs a workers’ compensation update Use the Work Comp Coordinator or employer-services contact rather than the general patient line.
Your therapy was ordered but not scheduled For work comp, check whether carrier authorization was received before calling the rehabilitation department.
You cannot access patient communication tools Call Healthline’s published patient-portal support number at 818-721-9151.
Your insurance card changed Send the updated front and back information securely before the claim is filed when possible.
Your symptoms became severe Do not wait for Klara or office callback if symptoms may be life-threatening. Call 911.
Direct telephone directory

Healthline Medical Group department phone numbers

Call the department that handles your exact task
Department Phone Best use
Main clinic 818-997-7711 General patient care, routing, appointments and insurance verification.
Billing 818-779-6389 Patient statements and billing questions.
Drug Screening / Physical Results 818-785-5517 Occupational screening and physical-result questions.
Employer Client Services 818-779-6387 Employer account and occupational-health coordination.
Spanish line 818-785-9906 Spanish-language assistance.
Medical Records 818-785-5741 Formal medical-record requests and status questions.
PT / Acupuncture / Chiropractic 818-779-6370 Rehabilitation scheduling and department questions.
Patient Portal 818-721-9151 Portal and patient-communication support.
Work Comp Appointment Desk 818-464-1943 Scheduling workers’ compensation appointments.
Work Comp Coordinators 818-464-1944 Carrier, adjuster and work-comp coordination.
Work Status / DFR / PR2 818-239-7905 Work-status and occupational-report routing.
Local patient shortcuts

Practical Healthline tips for San Fernando Valley patients

A
Use walk-in care when appropriate

Healthline states that an urgent-care appointment is not required.

B
Remember the age cutoff

The urgent-care service currently states that it treats patients age 10 and older.

C
Use the direct department number

Billing, records, work comp and rehabilitation each have separate contacts.

D
Send insurance cards securely

Healthline recommends sending front and back images through Klara when requested.

E
Keep every work-status note

Workers’ compensation restrictions can change at each visit and employers may need the latest document.

F
Check authorization before rehab

Workers’ compensation therapy and advanced services may require approval first.

G
Use Klara for routine messages

Healthline now promotes secure texting more strongly than its older NextMD portal.

H
Verify exact insurance

Do not rely on seeing the insurer name alone. Confirm the exact product and service.

I
Do not confuse urgent care with ER care

Severe or life-threatening symptoms belong in emergency services.

Van Nuys location

Healthline Medical Group map and directions

Healthline Medical Group
15211 Vanowen Street, Suite 105
Van Nuys, CA 91405
818-997-7711
One-location advantage: Unlike large medical groups with dozens of campuses, Healthline concentrates urgent care, occupational medicine and several rehabilitation and ancillary services at its Van Nuys facility. Confirm the correct department when checking in.
10 patient questions

Healthline Medical Group frequently asked questions

Where is Healthline Medical Group?

Healthline Medical Group is at 15211 Vanowen Street, Suite 105, Van Nuys, CA 91405. The main telephone number is 818-997-7711.

What are Healthline Medical Group’s hours?

The clinic publishes hours of 7 AM-9 PM Monday through Friday and 9 AM-5 PM on Saturdays, Sundays and holidays. Healthline states that it operates 365 days a year.

Can I walk into Healthline urgent care?

Yes. Healthline says walk-ins are welcome and no appointment is required for urgent-care treatment. Appointments are also available.

What age does Healthline urgent care accept?

Healthline’s current urgent-care information states that it treats patients age 10 and older for non-life-threatening conditions.

What medical services does Healthline provide?

Services include urgent care, family medicine, occupational medicine, workers’ compensation treatment, internal medicine, orthopedics, physical therapy, acupuncture, chiropractic care, X-rays, laboratory testing and occupational screenings.

Does Healthline Medical Group accept insurance?

Yes. Healthline says it participates with more than 50 insurance companies and specifically lists several major PPO, HMO, Medicare and medical-group networks. Verify your exact plan before care.

How do I contact Healthline billing?

The direct Billing Department number is 818-779-6389. Healthline’s billing page also lists the main clinic number, 818-997-7711, extension 123.

How do I request my Healthline medical records?

Call Medical Records at 818-785-5741 and use Healthline’s Authorization for Release of Medical Records form when a formal record transfer is required.

Does Healthline Medical Group have a patient portal?

Healthline has used NextMD, but its current patient-portal information says the practice now prefers Klara, a secure text-based system, for routine communication with staff.

Does Healthline treat workers’ compensation injuries?

Yes. Healthline provides occupational and workers’ compensation treatment and maintains dedicated appointment, coordination and work-status contacts for injured workers, employers and claims professionals.

Final live actions

Official Healthline Medical Group tools

The important patient and employer information is explained above. Use the official website when you are ready to contact the clinic, submit registration information, download a form or access secure communication.

Contact Healthline Klara / patient communication Patient forms Insurance & billing Urgent care Occupational medicine
Independent patient-information notice

USMedicalGroup.org is an independent informational website and is not Healthline Medical Group, an insurer, employer or workers’ compensation carrier.

This guide summarizes publicly available patient information and does not diagnose conditions, determine treatment, guarantee insurance coverage or replace instructions from a licensed healthcare professional.

Clinic hours, providers, insurance participation, testing availability and department procedures may change. Confirm time-sensitive information with Healthline Medical Group before traveling.

Call 911 for a life-threatening medical emergency.

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