HealthTexas Medical Group San Antonio 2026: Doctors, Locations, Portal & Medicare

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Greater San Antonio primary care · 18 clinics · 2026 patient guide

HealthTexas Medical Group: Find Your Doctor, Clinic and Fastest Care Path

HealthTexas Primary Care Doctors is a physician-founded primary-care network serving San Antonio, Boerne, New Braunfels and Schertz. The organization reports more than 65 providers across 18 clinics, with family medicine, internal medicine and advanced-practice clinicians working alongside labs, care coordinators, hospitalists and patient-support teams.

This guide explains what patients usually need before they ever open another website: how to become a patient, where each clinic is, which offices offer Saturday care, how same-day appointments work, what the portal can do, which Medicare Advantage plans are accepted, how to request records, and what to do after hours.

New patient: 210-616-7300 Patient portal Choose your care path
Important 2026 Medicare Advantage rule: HealthTexas is exclusive with UnitedHealthcare for Medicare Advantage. Its current insurance information says it does not accept Medicare Advantage plans from Aetna, Blue Cross Blue Shield, Cigna or Humana.
New Blue Cross Blue Shield patient alert: HealthTexas states that effective December 14, 2025, it stopped accepting new BCBS patients for establishment of care. Existing BCBS patients already being treated by HealthTexas are not affected by that policy.
18 clinics

San Antonio plus Boerne, New Braunfels and Schertz.

65+ providers

Family medicine, internal medicine and advanced-practice care.

Saturday care

San Pedro and Wurzbach, 8 AM-5 PM.

After hours

Established patients have 24/7 physician on-call access.

New patient line

210-616-7300

Start here

Which HealthTexas care path solves your problem fastest?

NEW PATIENT Establish primary care

New patients should call before the first appointment. Have your insurance card ready so the office can build the patient record and check coverage.

San Antonio starting number: 210-616-7300. New patients cannot simply use the established-patient online scheduling workflow.
ESTABLISHED PATIENT Routine or same-day care

Call your clinic or use available online tools for non-urgent visits. Established patients can also request same-day sick appointments.

Use for checkups, chronic-condition follow-up, common illness, refills and routine medical questions.
AFTER HOURS Call your normal clinic

The after-hours answering service sends your message to the physician on call. HealthTexas gives established patients physician access around the clock.

If the problem may be life-threatening, call 911 rather than waiting for the on-call callback.
Local shortcut: if you are waiting for an after-hours callback, HealthTexas specifically advises patients not to block private calls, because the physician’s return call may appear private.

Go directly to the answer you need

The important patient rules are explained inside this guide rather than being hidden behind a list of outside links.

First appointment workflow

How to become a HealthTexas Medical Group patient

Choose a clinic before choosing only by doctor name HealthTexas has 18 locations. Start with a clinic convenient to your home, work or usual pharmacy, then compare the physicians available there.
Check whether your insurance can establish care This is particularly important for Medicare Advantage and new BCBS patients because current HealthTexas rules are plan-specific.
Call for the first appointment HealthTexas directs new San Antonio patients to call 210-616-7300 rather than beginning with established-patient online scheduling.
Keep your insurance card in front of you New-patient scheduling requires additional information so HealthTexas can create a patient record and verify coverage.
Give the office a personal email address This allows the practice to set up access to the patient portal and reduces paperwork problems later.
Complete new-patient forms before arrival HealthTexas publishes downloadable registration forms in English and Spanish.
Bring photo ID and insurance cards The office verifies patient identity and insurance information during check-in.
Follow your clinic’s arrival instruction Several current HealthTexas location pages ask new patients to arrive 30 minutes early and established patients 15 minutes early. Your appointment confirmation should control if it gives a different time.
Returning after a long absence? HealthTexas says a previous patient who has not been seen in three years or more is treated as a new patient and should call to update records and schedule.
Call 210-616-7300 Download new-patient forms
18 clinics in one table

HealthTexas Medical Group locations, phone numbers and hours

HealthTexas has 15 clinics in San Antonio and three additional locations in Boerne, New Braunfels and Schertz. Wednesday opening is later at most locations, so do not assume normal Monday hours apply.

Current HealthTexas primary-care clinic directory
Clinic Address Phone Published hours
Alamo Heights 1248 Austin Hwy, Ste 214, San Antonio, TX 78209 210-828-2531 Mon, Tue, Thu, Fri 7 AM-5 PM; Wed 10 AM-5 PM
Blanco 615 NW Loop 410, Ste 210, San Antonio, TX 78216 210-384-8282 Mon, Tue, Thu, Fri 8 AM-5 PM; Wed 10 AM-5 PM
Helotes 11820 Bandera Rd, Ste 102, San Antonio, TX 78023 210-477-7180 Mon, Tue, Thu, Fri 7 AM-5 PM; Wed 10 AM-5 PM
Highlands 1910 S New Braunfels Ave, San Antonio, TX 78210 210-532-0891 Mon, Tue, Thu, Fri 7 AM-5 PM; Wed 10 AM-5 PM
Holy Cross 590 N General McMullen Dr, San Antonio, TX 78228 210-249-0212 Mon, Tue, Thu, Fri 8 AM-5 PM; Wed 10 AM-5 PM
Ingram Park 7431 NW Loop 410, Ste 109, San Antonio, TX 78245 210-477-7190 Mon, Tue, Thu, Fri 7 AM-5 PM; Wed 10 AM-5 PM
Las Palmas 911 Castroville Rd, San Antonio, TX 78237 210-436-7402 Mon, Tue, Thu, Fri 8 AM-5 PM; Wed 10 AM-5 PM
Leon Valley 6428 Bandera Rd, San Antonio, TX 78238 210-520-4455 Mon, Tue, Thu, Fri 7 AM-5 PM; Wed 10 AM-5 PM
Perrin Beitel 8906 Perrin Beitel Rd, San Antonio, TX 78217 210-572-3306 Mon, Tue, Thu, Fri 7 AM-5 PM; Wed 10 AM-5 PM
San Pedro 530 San Pedro Ave, San Antonio, TX 78212 210-225-4511 Mon, Tue, Thu, Fri 7 AM-5 PM; Wed 10 AM-5 PM; Sat 8 AM-5 PM
Southwest Military 1802 SW Military Dr, San Antonio, TX 78221 210-924-2337 Mon, Tue, Thu, Fri 7 AM-5 PM; Wed 10 AM-5 PM
Stone Oak 20821 U.S. Hwy 281 N, Ste 122, San Antonio, TX 78258 210-546-1600 Mon, Thu, Fri 7 AM-5 PM; Tue 7 AM-8 PM; Wed 10 AM-5 PM
Val Verde 810 SE Military Dr, San Antonio, TX 78214 210-921-4200 Mon, Tue, Thu, Fri 7 AM-5 PM; Wed 10 AM-5 PM
Westover Hills 10307 State Highway 151, San Antonio, TX 78251 210-237-4983 Mon, Tue, Thu, Fri 7 AM-5 PM; Wed 10 AM-5 PM
Wurzbach 8542 Wurzbach Rd, San Antonio, TX 78240 210-616-7300 Mon, Tue, Thu, Fri 7:30 AM-5 PM; Wed 10 AM-5 PM; Sat 8 AM-5 PM
Hill Country / Boerne 105 Falls Ct, Ste 100, Boerne, TX 78006 830-249-3800 Mon, Tue, Thu, Fri 8 AM-5 PM; Wed 10 AM-5 PM
New Braunfels 900 Loop 337, New Braunfels, TX 78130 830-515-1280 Mon, Tue, Thu, Fri 8 AM-5 PM; Wed 10 AM-5 PM
Schertz 650 FM 3009, Schertz, TX 78154 210-477-7181 Mon, Tue, Thu, Fri 7 AM-5 PM; Wed 10 AM-5 PM
Wednesday trap: most HealthTexas clinics do not open until 10 AM Wednesday. Stone Oak also has a notable Tuesday schedule extending until 8 PM.
Weekend access

HealthTexas Saturday care is available at two San Antonio clinics

San Pedro Clinic

530 San Pedro Ave, San Antonio, TX 78212

Saturday: 8 AM-5 PM

Phone: 210-225-4511

Wurzbach Clinic

8542 Wurzbach Rd, San Antonio, TX 78240

Saturday: 8 AM-5 PM

Phone: 210-616-7300

Saturday is not walk-in emergency care. HealthTexas describes Saturday service as routine and same-day appointment care for its patients. Call or schedule rather than assuming immediate walk-in availability.
Avoid unnecessary urgent-care trips

How HealthTexas same-day sick appointments work

HealthTexas provides same-day sick appointments for established patients. The current San Antonio service description lists common outpatient problems such as colds, flu, infections and minor injuries as examples.

You woke up sick today Call your regular HealthTexas clinic first and ask specifically for a same-day sick slot.
Your clinic schedule is full Ask whether another HealthTexas clinic, Saturday location or same-day televisit is appropriate.
You need lab work too Many HealthTexas clinics provide on-site laboratory services, so ask whether the test can be completed during the same visit.
You think you need an ER An established patient can call the clinic or on-call provider for guidance when appropriate, but do not delay emergency treatment for dangerous symptoms.
Virtual appointment option

HealthTexas same-day telehealth for established patients

HealthTexas currently advertises same-day or future telehealth appointments for established patients. Virtual visits can also be used with the regular care team for appropriate follow-ups and non-emergency concerns.

1
Choose televisit

Use the same-day telehealth option when your concern can reasonably be evaluated remotely.

2
Prepare readings

Have temperature, blood pressure, blood sugar or home oxygen readings available when relevant.

3
Keep medications nearby

Medication bottles are often more reliable than trying to remember names and doses during video care.

Open same-day televisit scheduling
More than an annual physical

What HealthTexas primary-care clinics can help with

P
Preventive care

Annual exams, wellness care, vaccinations and age-appropriate health screening.

C
Chronic conditions

Ongoing care for diabetes, hypertension, asthma, high cholesterol and other long-term conditions.

S
Same-day illness

Established patients can request same-day appointments for appropriate acute concerns.

L
On-site lab

Many routine laboratory needs can be handled directly through the primary-care clinic.

EKG
EKG testing

Electrocardiograms are available on site within the HealthTexas primary-care system.

F
Foot & wound care

HealthTexas lists these on-site services for qualifying Medicare Advantage HMO patients.

R
Specialist referrals

Primary-care teams coordinate referral needs with an extensive specialist network.

H
Hospital follow-up

Hospitalists and nurse case managers help coordinate hospital care, discharge planning and follow-up.

E
Patient education

HealthTexas offers education and support resources for chronic disease and preventive health needs.

Provider matching

Family medicine vs internal medicine at HealthTexas

Family medicine

Family medicine physicians provide broad primary care and can care for adults across different stages of life. Many HealthTexas San Antonio clinics are family-medicine based.

Internal medicine

Internists concentrate on adult medicine and can be especially useful for adults managing multiple or complex chronic conditions.

Choosing tip: do not pick only by physician rating or distance. Compare the clinic’s hours, whether the clinician is accepting new patients, language needs, your insurance network and whether you prefer family medicine or adult-focused internal medicine.
Search the live provider directory
Important coverage distinction

HealthTexas Medicare and Medicare Advantage explained simply

Original Medicare

HealthTexas currently lists Medicare Part B among accepted coverage.

Medicare Supplements

The current insurance list says HealthTexas accepts all Medicare Supplement plans.

Medicare Advantage

HealthTexas is exclusive with UnitedHealthcare for Medicare Advantage HMO and PPO coverage.

UnitedHealthcare Medicare Advantage products currently listed

AARP MedicareComplete Secure Horizons
AARP Medicare Advantage Patriot
AARP Medicare Advantage Rebate
UnitedHealthcare Chronic Complete
UnitedHealthcare Dual Complete
UnitedHealthcare Medicare Advantage HMO
AARP Medicare Advantage Choice PPO
UnitedHealthcare Dual Complete Choice PPO
UnitedHealthcare Medicare Silver / Gold
UnitedHealthcare TRS Medicare Advantage PPO
Do not assume another insurer’s Medicare Advantage card works because its commercial plan is accepted. HealthTexas explicitly says it does not accept Medicare Advantage from Aetna, BCBS, Cigna or Humana.
Medicare questions: current HealthTexas clinic pages direct patients with Medicare insurance questions to 210-731-4864.
2026 insurance decision table

HealthTexas Medical Group insurance rules that matter before scheduling

Major coverage categories and current limitations
Coverage Current position Important limitation
UnitedHealthcare Medicare Advantage Accepted HealthTexas is exclusive with UHC for Medicare Advantage; confirm the exact HMO/PPO product.
Original Medicare Part B Accepted Normal Medicare coverage and patient-cost rules still apply.
Medicare Supplement Accepted HealthTexas states that it accepts all Medicare Supplements.
Aetna commercial Many products listed Aetna Medicare Advantage is not accepted.
BCBS Texas commercial Existing patients / listed commercial networks No new BCBS establishment of care beginning December 14, 2025; BCBS Medicare Advantage not accepted.
Cigna commercial Selected commercial products listed Cigna Medicare Advantage is not accepted.
Humana commercial Selected commercial products listed Humana Medicare Advantage is not accepted.
UnitedHealthcare commercial Multiple HMO, PPO, POS and related products listed Verify the exact product and provider network.
Marketplace / Medicaid-only Requires direct verification Current location pages say Medicaid-only and Marketplace plans are not accepted, while the main insurance list separately names Traditional Medicaid/TMHP. Verify before establishing care rather than relying on the category name alone.
Insurance verification script
“I want to establish care with HealthTexas. My exact insurance plan is [plan/network]. Is this plan accepted for a new patient at [clinic]? Is the selected doctor in network, do I need to choose them as my PCP, and what copay or deductible should I expect?”
Check live insurance list
Established patient tools

What the HealthTexas patient portal can do

H
Health record

View available personal health information electronically.

D
Demographics

Review or update patient demographic information.

L
Lab and X-ray

View results released after provider review and subject to clinical sensitivity.

A
Appointments

Request non-urgent appointments and review upcoming or past visits.

Rx
Refills

Request non-urgent prescription refills electronically.

$
Statements

Review current and previous statements along with visit summaries.

How portal registration works

Provide a personal email address The clinic adds the email to your HealthTexas record.
Receive initial credentials HealthTexas provides a username and generic password and sends account information by email.
Verify identity The portal asks for information such as the date of birth or a telephone number stored in the HealthTexas record.
Create your own password Replace the generic password and create a security question.
Accept portal consent forms After completing consent, the patient reaches the portal welcome screen and available online functions.
Open HealthTexas portal Healow appointment tools
Login troubleshooting

What to do when the HealthTexas portal does not work

You never received credentials Confirm the email address stored at your HealthTexas clinic and ask staff to verify that portal access was created.
Your identity check fails Make sure your date of birth or phone number matches what HealthTexas has in its medical record.
You forgot your password Use the security-question recovery process created during initial portal setup.
Your result is missing Lab and X-ray results appear based on provider review, sensitivity and clinician discretion.
Email support HealthTexas publishes HTMG.portal@healthtexas.org and says an associate will respond within 48 hours.
Technical support If clinic and email help do not solve the problem, call 210-731-4885.
Do not use the portal for an emergency. Portal functions are intended for routine and non-urgent needs.
Medication workflow

How to request a HealthTexas prescription refill

Check with your pharmacy first HealthTexas advises patients to first ask the pharmacy whether an authorized refill is already available.
Let the pharmacy contact the clinic when appropriate If no refill remains, pharmacy staff can contact HealthTexas.
Use the portal for non-urgent requests Established patients can submit routine refill requests through the portal 24 hours a day.
Do not wait until the last dose Some medicines require follow-up, laboratory monitoring or a new office visit before another prescription can safely be issued.
Best refill information to provide: medication name, strength, directions, pharmacy name and pharmacy location.
Lab and imaging follow-up

How HealthTexas communicates lab and X-ray results

HealthTexas says many laboratory and X-ray results are discussed at the next appointment. If a result requires a treatment change or additional discussion, the provider or a designee may call the patient.

Portal result

Released laboratory and X-ray results can appear in the patient portal after provider review.

Clinical follow-up

Results that change the treatment plan may trigger direct telephone communication from the care team.

A result not appearing immediately does not necessarily mean it was lost. Portal publication can depend on clinical sensitivity and provider discretion.
Specialist care

When HealthTexas patients need a specialist referral

HealthTexas says Medicare Advantage and HMO patients usually need a referral when seeing a specialist beyond the scope of the primary-care physician. The referral is generated through the PCP.

Discuss the problem with your PCP Your primary-care clinician determines whether specialty evaluation is medically appropriate.
Confirm insurance referral rules An HMO or Medicare Advantage plan may require formal referral approval before the specialist visit.
Confirm the specialist network A referral does not guarantee that every specialist is in network for your insurance.
Send relevant records Laboratory results, imaging, medication history and prior notes can help prevent duplicate testing.
Hospital routing: HealthTexas identifies the Baptist Hospital system as its network of choice for scheduled procedures and admissions. For an emergency, HealthTexas advises patients to go to the nearest appropriate hospital.
Medical record requests

How to request HealthTexas medical records

Call your normal HealthTexas clinic Ask for a Release of Medical Records form.
Choose fax, mail or pickup HealthTexas says the release form can be faxed or mailed to you, or picked up at the clinic.
Complete the authorization clearly Identify the records needed, recipient and required patient authorization.
Use the published PHI form when necessary HealthTexas also publishes an Authorization to Disclose Protected Health Information form.
When changing providers A new outside physician can provide a release form requesting HealthTexas records for continuity of care.
Record-transfer tip: ask the new physician which specific date range and records are actually needed. A focused request can be more useful than sending years of unrelated chart material.
Open official records forms
Statement questions

HealthTexas billing help and how to review a medical bill

Billing Department

210-581-7009

HealthTexas directs patients with questions about their statements to this billing number during business hours.

Before calling

Keep the statement, insurance explanation of benefits, patient name, service date and insurance card available.

Billing question script
“I have a HealthTexas statement for service date [date]. My statement shows [amount] and my insurance explanation of benefits shows [amount/status]. Can you explain the charge, insurance adjustment and current patient responsibility?”
Appointment cancellation

Call at least 24 hours ahead when possible

HealthTexas asks patients to cancel at least 24 hours before an appointment. If that is not possible, it says calling at least four hours before the appointment may still allow the clinic to give the slot to another patient.

No-show form available: HealthTexas also publishes a No Show Fee Appeal Request form in English and Spanish for patients who need to formally appeal a no-show charge.
24/7 physician access

What to do when HealthTexas is closed

Call your normal clinic number The after-hours answering service receives calls placed outside normal clinic hours.
Explain the concern clearly Give the patient name, callback number, symptoms and why you are calling.
The message goes to the physician on call HealthTexas provides this around-the-clock access for established patients.
Allow private calls HealthTexas specifically asks patients not to block private numbers while waiting for the physician’s callback.
Emergency rule: do not wait for an office callback for severe chest pain, major difficulty breathing, possible stroke, severe bleeding, loss of consciousness or another potentially life-threatening condition. Call 911 or use the nearest emergency department.
Local patient shortcuts

Practical HealthTexas tips that can prevent wasted trips and repeat calls

01
Watch Wednesday hours

Most clinics open at 10 AM Wednesday instead of their earlier Monday schedule.

02
Use Stone Oak Tuesday evenings

Stone Oak currently publishes Tuesday hours through 8 PM.

03
Use San Pedro or Wurzbach Saturday

Both currently provide scheduled Saturday care from 8 AM to 5 PM.

04
Check the pharmacy before requesting a refill

You may already have refills available and avoid waiting for a new prescription.

05
Keep private calls enabled after hours

The on-call physician’s callback may appear as a private number.

06
Do not assume all Medicare Advantage works

HealthTexas is currently exclusive with UnitedHealthcare for Medicare Advantage.

07
BCBS new patients should verify first

The December 2025 restriction does not affect existing BCBS HealthTexas patients.

08
Use Healow before arriving

Established patients can check in for an appointment up to seven days early.

09
Request same-day care before urgent care

Established patients may be able to remain inside their normal primary-care system for appropriate illness.

Greater San Antonio map

HealthTexas Medical Group location map

HealthTexas clinics span the San Antonio area and extend into Boerne, New Braunfels and Schertz. Use the address in your appointment confirmation because several clinics are on major roads with similar nearby medical offices.

10 patient questions

HealthTexas Medical Group FAQs

How many HealthTexas locations are there?

HealthTexas reports 18 clinics in the Greater San Antonio region: 15 San Antonio locations plus Boerne, New Braunfels and Schertz.

How do I become a new HealthTexas patient?

Call HealthTexas before your first appointment and have your insurance card available. The current San Antonio new-patient number is 210-616-7300.

Can I make a HealthTexas appointment online?

Established patients can use portal and Healow tools for appropriate scheduling. New patients should call first. A previous patient who has not been seen for three years or more is treated as a new patient.

Does HealthTexas offer same-day appointments?

Yes. HealthTexas offers same-day sick appointments for established patients and also advertises same-day telehealth for established patients.

Which HealthTexas clinics are open Saturday?

San Pedro and Wurzbach publish Saturday hours from 8 AM to 5 PM for scheduled patient care.

Which Medicare Advantage plans does HealthTexas accept?

HealthTexas is currently exclusive with UnitedHealthcare for Medicare Advantage and lists multiple UHC HMO and PPO Medicare Advantage products.

Is HealthTexas accepting new BCBS patients?

HealthTexas states that it stopped accepting new Blue Cross Blue Shield patients for establishment of care on December 14, 2025. Existing BCBS patients are not affected by that change.

What can I do in the HealthTexas patient portal?

Portal functions include reviewing available health information, eligible lab and X-ray results, non-urgent appointment and refill requests, statements, visit summaries and past or upcoming appointments.

How do I request HealthTexas medical records?

Call your HealthTexas clinic for a Release of Medical Records form or use the record-request and protected-health-information authorization forms on the official patient forms page.

How do I reach a HealthTexas doctor after hours?

Established patients can call their usual clinic. The answering service routes the concern to the physician on call. Keep private calls enabled while waiting for the return call. Use 911 for an emergency.

Final live actions

Official HealthTexas tools to use when you are ready to act

The important patient rules, locations, hours and workflows are already explained above. Use the official HealthTexas system mainly for the live action that cannot be completed on this page.

Book / Healow check-in Patient portal Same-day televisit Find a doctor Verify insurance Patient & records forms
Independent patient-information notice:

USMedicalGroup.org is not HealthTexas Medical Group or HealthTexas Primary Care Doctors. This guide is designed to make publicly available patient information easier to understand and use.

Provider availability, clinic hours, insurance participation and patient policies can change. Confirm time-sensitive details with the treating clinic. This article provides general information and does not replace individualized medical advice, diagnosis or treatment. Call 911 for a life-threatening emergency.

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