Valley Medical Group Patient Portal Login, Sign Up & Help

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Valley Health System · Northern New Jersey and Southern New York

Use the Right Valley Portal for Doctor Visits, Results, Messages and Bills

Valley Health System operates several patient portals. The correct one depends on whether you visited a Valley Medical Group doctor, The Valley Hospital, a diagnostic imaging department or the Fertility Center.

This guide shows the direct VMG login, account-creation steps, password recovery, result and message rules, proxy access, bill payment, records requests and the fastest way to fix a missing appointment or report.

Open the VMG Athena portal Choose the correct Valley portal Fix a login problem
Do not use a portal during an emergency. Call 911 for chest pain, severe breathing difficulty, possible stroke, uncontrolled bleeding, loss of consciousness, severe allergic reaction, major trauma or a life-threatening medical or psychiatric emergency.
Which Valley Medical Group? This page covers Valley Medical Group within Valley Health System in New Jersey and New York. Patients of Valley Medical Group in Amherst, Easthampton, Greenfield or Northampton, Massachusetts should use the separate VMG Massachusetts portal page.
Portal platform

Athenahealth for Valley Medical Group physician practices.

Message timeframe

Allow up to two business days for a response.

Appointments

1-800-VALLEY 1

VMG billing

201-291-6049

VMG records

201-270-5733

Fast login

Log in to the Valley Medical Group portal in three steps

Confirm that the visit was with Valley Medical Group Use the Athenahealth portal for a physician-office visit. A hospital admission, emergency visit or hospital outpatient service may appear in a different portal.
Open the official Athenahealth portal Check that the address contains portal.athenahealth.com and was reached through Valley Health System’s official website.
Enter the email and password connected with your account Use Forgot Password when needed. Do not create another account simply because an appointment or result is missing.
Go to the official VMG login Verify through ValleyHealth.com
Avoid the wrong login

Which Valley Health System portal contains your information?

Choose the portal based on where the care happened
Portal Use it for What you can access Common mistake
Valley Medical Group Portal Visits with VMG primary-care and specialty physician practices. Medical history, provider notes, results, prescriptions, visit summaries, secure messages and eligible physician bills. Looking here for a hospital admission or hospital imaging service.
The Valley Hospital Portal Hospital admissions, emergency care and hospital-based services. Hospital laboratory results, diagnostic reports, medications received and hospital appointments. Using it for a routine Valley Medical Group office visit.
Diagnostic Imaging Portal Actual diagnostic images managed through Valley’s imaging system. View, download and share eligible images and related information. Assuming a written imaging report includes the actual image files.
Fertility Center eIVF Care received through The Valley Hospital Fertility Center. Fertility-treatment communication and care-management tools. Using the general VMG portal for specialized fertility workflows.
Family Care Center Portal Care through The Valley Hospital Family Care Center. Visit history, prescriptions, messages and appointment summaries. Assuming it is the same account as every other Valley service.
Best identity check: Match the provider name, office or facility, service date and organization shown on the appointment confirmation or bill.
VMG physician portal Valley Hospital portal Diagnostic imaging portal Fertility eIVF portal

Go directly to the portal help you need

The main instructions are explained below so you only leave the page when a secure login or live submission is required.

New portal user

How to create a Valley Medical Group portal account

Provide a current email address to the physician office Valley may send an enrollment message after your email is connected with the patient record.
Open the Valley Medical Group portal Choose the Sign Up option instead of the existing-user login.
Enter your legal identity details The official process asks for last name, first name, date of birth, gender, telephone number and email.
Use the information already recorded by the office A nickname, old telephone number, different email or spelling difference may stop the system from matching your account.
Complete identity verification Follow the security prompts and create a password that is not shared with anyone else.
Confirm that the correct patient appears Check the legal name and date of birth before viewing records, sending messages or making a payment.
Registration-form shortcut: Valley’s current linked patient packet asks whether the patient wants portal access and collects an email address, preferred contact method, insurance details, emergency contact, primary doctor, laboratory preference and pharmacy.
Portal enrollment call script
“I am a Valley Medical Group patient and need an Athenahealth portal account. Please confirm the legal name, date of birth, email address and mobile number attached to my record and resend the enrollment invitation if necessary.”
Login troubleshooting

Valley Medical Group portal not working? Check these causes in order

The email or password is rejected Use Forgot Password once. Check spam for the recovery message and confirm that you are using the email recorded by the physician office.
The portal cannot find your identity Confirm your legal first and last name, birth date, gender, telephone number and email exactly as they appear in the VMG record.
You accidentally opened the hospital portal Return to the Valley portal directory and choose Valley Medical Group Patient Portal.
An appointment is missing Verify whether it was scheduled with VMG, The Valley Hospital, diagnostic imaging, the Family Care Center or another Valley service.
A bill is missing Determine whether the statement is a physician bill, hospital bill, imaging bill, laboratory bill or another provider’s charge.
A test result is unavailable The result may still be processing, associated with the hospital portal or awaiting release to the correct account.
You created duplicate accounts Stop using both accounts and contact the provider office. Duplicate patient records may need administrative review.
The page will not load correctly Try a current browser, disable an aggressive pop-up blocker for the login session or use a private browser window.
Your telephone or email recently changed Ask the office to update the patient record before starting another recovery attempt.
You need another person’s information Request authorized proxy access. Do not sign in using the patient’s password.
Security warning: Valley Health System and Athenahealth should not require you to send a password, full card number or Social Security number through ordinary email.
What the portal can do

Valley Medical Group portal features explained

R
Medical history

Review eligible medical information connected with VMG physician visits.

T
Test results

Access released laboratory results, reports and provider notes.

A
Appointment summaries

Review eligible visit information and upcoming appointment details.

M
Secure messages

Send concise, routine questions to a Valley Medical Group care team.

Rx
Prescriptions

Review listed medications and communicate about eligible routine needs.

$
Physician bills

Review and pay eligible Valley Medical Group account balances.

P
Personal information

Review available demographic and contact information for accuracy.

N
Provider notes

Access eligible clinical notes released under electronic-record-access rules.

F
Forms and summaries

Access eligible documentation associated with your physician care.

Portal limitation: The portal is a useful access tool, but it may not contain every historical record, diagnostic image, outside document or billing detail.
Allow two business days

How to send a useful portal message to your VMG doctor

Appropriate portal messages
  • A short follow-up question from a recent appointment
  • A routine medication question
  • Home blood-pressure or glucose readings requested by the clinician
  • A non-urgent clarification about instructions
  • An administrative question for the care team
Use telephone or in-person care instead
  • New or worsening symptoms
  • Symptoms that may need examination or testing
  • A same-day medication shortage
  • Severe pain or rapid deterioration
  • Any possible emergency
Choose one concern Use a separate message for an unrelated problem so it reaches the correct team.
Start with the requested action State whether you need clarification, a refill review, an appointment or advice about the next step.
Include the useful medical context Provide the symptom start date, medication name, home reading or recent visit date when relevant.
Keep it short Use a few clear sentences rather than a long medical history.
Allow the published response window Valley asks VMG patients to allow up to two business days.
Portal message template
“I saw [provider] on [date] for [condition]. My question is [one clear question]. Since the visit, [brief update]. Please tell me whether I should continue the current plan, schedule an appointment or contact another department.”
Rapid electronic access

How to read a test result without jumping to the wrong conclusion

Confirm the ordering provider and date Make sure the result belongs to the expected test and service.
Check whether it is a preliminary or final result Some reports update after additional review.
Read the reference range carefully A value marked high or low does not automatically establish a diagnosis.
Look for a provider note or follow-up plan The clinical meaning depends on symptoms, medical history and other findings.
Ask when no explanation appears Contact the ordering office after the timeframe discussed at your appointment.
Important result timing: Electronic-access rules can make results visible before the care team has personally discussed them. Do not assume that an isolated portal flag proves a serious condition.
Act on symptoms, not only the portal. Seek urgent or emergency help when you are seriously unwell, even when the result is not yet visible.
Scheduling options

How to schedule Valley Medical Group care

Call for an appointment

Use 1-800-VALLEY 1, which is 1-800-825-5391.

Schedule online

Many providers offer online scheduling through Valley’s doctor and appointment tools.

Use telemedicine

Online VMG appointments may be available for new and existing patients when the concern is suitable.

Confirm before ending the scheduling process

Correct provider and specialty
Office address and suite
In-person or telemedicine format
New or established patient status
Referral or authorization requirement
Arrival time and forms
Insurance network participation
Expected copay or deductible
Find a Valley doctor Call 1-800-VALLEY 1
Medication safety

How to handle prescription questions and refill requests

Check the medication name and dose Use the prescription label rather than memory.
Confirm the correct pharmacy Include the street or store number when several branches use the same pharmacy name.
Request a routine refill before the last dose Allow enough time for clinical review, insurance approval and pharmacy processing.
Ask why a refill was denied A visit, laboratory test, medication monitoring or prior authorization may be required.
Call for a time-sensitive shortage Do not send repeated portal messages and wait when a necessary medication will run out.
Never change the dose because the portal is delayed. Speak with the prescribing office or pharmacist unless emergency instructions apply.
Family and caregiver access

Proxy access for children, caregivers and legal representatives

Valley states that patient portal accounts are available for people age 12 and older. Parents, family members, caregivers and legal representatives may receive proxy access when properly authorized.

Contact the patient’s provider office Ask which proxy form and identity documents apply to the relationship.
Provide legal documentation when required A power of attorney, guardianship order or healthcare-proxy document may be needed.
Use your own login Approved proxy access should connect the caregiver’s account with the patient’s information.
Expect age-based limits Adolescent privacy rules can restrict what a parent or proxy sees.
Update access after a legal change Tell the office when guardianship, authorization or decision-making authority ends.
Why proxy access is safer: It shows who viewed the record or sent a message and avoids sharing the patient’s private password.
Physician bill versus hospital bill

How to pay the correct Valley bill

Identify the billing organization before making payment
Bill type Common source Payment route Billing contact
Valley Medical Group bill Physician, advanced-practice provider or medical-group office service. VMG portal or VMG QuickPay from the official billing page. 201-291-6049, Monday-Friday, 8 a.m.-4:30 p.m.
The Valley Hospital bill Hospital facility, emergency department or hospital outpatient service. Hospital PatientSimple payment system. 201-291-6080, Monday-Friday, 8:30 a.m.-4:30 p.m.
Outside professional bill Anesthesia, pathology, radiology or another independently billing clinician. Use the instructions printed on that provider’s statement. The number on the separate bill.

Review a VMG bill in this order

Confirm the patient and service date Make sure it belongs to the correct family member and appointment.
Identify the billing organization Check whether the statement says Valley Medical Group or The Valley Hospital.
Compare the insurance explanation of benefits Match the charge, insurer payment, adjustment and patient responsibility.
Check referral and authorization status Missing plan approval can change what the insurer assigns to the patient.
Ask for clarification before paying a disputed amount Request an explanation of the service and insurance processing.
VMG billing call script
“I am calling about the Valley Medical Group statement for [patient] on [service date]. The bill shows [amount], while my insurance explanation shows [amount or status]. Please explain the charge, adjustment and patient responsibility and tell me whether the claim requires correction or reprocessing.”
Open official Valley billing options Call VMG billing
Verify the exact plan

Insurance accepted by Valley Medical Group

Most VMG providers accept several major plans, but participation can differ by provider, office, specialty and exact product. Valley Medical Group’s list is also different from The Valley Hospital’s list.

Commercial and network plans

Aetna excluding Aetna Better Health, AmeriHealth, Brighton/MagnaCare, Centivo, Cigna/Great West, Claritev, Horizon BCBS, Oxford, QualCare and UnitedHealthcare/Empire Plan are among the plans listed.

Medicare-related coverage

Braven Health, Cigna Medicare, Clover, Humana Medicare products, Medicare, Oxford Medicare, Railroad Medicare and UnitedHealthcare Medicare products are included on the current list.

Other listed coverage

Tricare, Veterans Administration Community Care Network, WTC Health Plan and selected employee or community networks are also listed.

Do not rely only on the carrier name. Ask whether the exact provider, office, laboratory, imaging service and planned procedure are in network for your specific product.
HMO reminder: Some plans restrict where patients can receive outpatient laboratory, radiology, physical therapy, speech therapy or occupational therapy.
Insurance call script
“My plan is [complete product and network]. I will see [VMG provider] at [exact location] for [service]. Is the provider and location in network? Do I need a PCP referral or prior authorization, and what copay, deductible or coinsurance applies?”
Check the current VMG insurance list
Complete chart access

How to request Valley Medical Group medical records

Check the portal first Download available reports, notes or summaries when they solve your need.
Use the formal request for a complete copy Valley offers an online records-request tool that verifies identity.
Prepare photo identification The online process may ask you to photograph a driver’s license using a smartphone or webcam.
Specify the correct organization Choose Valley Medical Group rather than The Valley Hospital or Valley Home Care.
Use a clear date range Request only the dates and record types needed unless the entire chart is necessary.
Name the recipient correctly Include the receiving doctor, organization and secure delivery information.
Keep the confirmation Save the submission date, tracking information and copy of the request.
VMG records telephone: 201-270-5733.
Transfer within Valley: Valley states that a Valley physician can directly access Valley records, so a separate request may not be necessary when continuity remains inside the system.
Possible copy fees: Fees may apply under the official fee schedule. Records sent directly to another physician for continuing care may be treated differently.
Start the official records process Call VMG Medical Records
Images are separate from reports

How to obtain Valley diagnostic images

Imaging report

A written interpretation by the radiologist. It may appear in a portal or medical record.

Actual image files

The X-ray, CT, MRI, ultrasound or other visual study used by a clinician for review.

Use Valley’s InteleShare imaging portal View, download or share eligible diagnostic images electronically.
Confirm what the receiving doctor needs The office may need the actual images, the written report or both.
Do not request images by ordinary fax Valley explains that diagnostic-image files require special viewing software and cannot be faxed.
Request a CD when electronic transfer is unavailable Ask about pickup identity requirements and processing time.
Open Valley’s imaging portal
Same-day non-emergency care

Valley Medical Group walk-in care locations and hours

Valley operates seven walk-in care centers for adults and children age two and older. They treat non-life-threatening illness and injury and may provide X-rays and same-day care.

Dumont

201-387-7055

Montvale

201-930-1700

Kinderkamack

201-746-6880

Riverdale

973-835-7290

Teaneck

201-836-7664

Waldwick

201-447-3603

Wayne

973-709-0099

After-hours home care

DispatchHealth: 201-882-7527

General published walk-in schedule
Day General hours Before traveling
Monday-Friday 8 a.m.-8 p.m. Check the live location page because individual office details can change.
Saturday 8 a.m.-4 p.m. Use Save Your Spot when available, but expect possible additional waiting.
Sunday 8 a.m.-2 p.m. Verify the location and insurance before arrival.
Selected holidays 8 a.m.-2 p.m. Confirm that your chosen center is open that holiday.
Save Your Spot is not an appointment. It reserves a queue position. Actual wait time can change with patient volume and the medical urgency of people arriving.
Walk-in care is not emergency care. Call 911 for chest pain, severe injury, stroke signs, severe breathing trouble or another potentially life-threatening condition.
Check live walk-in locations Use Save Your Spot
Prepare before check-in

What is included in the Valley Medical Group registration packet?

Patient registration
  • Legal and preferred name
  • Birth date and contact information
  • Email and preferred contact method
  • Portal-access request
  • Primary and secondary insurance
  • Emergency contact
  • Primary-care provider
  • Laboratory preference
  • Pharmacy information
Consent and responsibility forms
  • General consent for treatment
  • Permission for health-information use
  • Authorization for telephone messages
  • Financial responsibility
  • Patient insurance responsibilities
  • Electronic prescribing and medication-history consent

Financial and referral rules found in the linked packet

Copayments are due at the time of service
Insurance changes should be reported at check-in
The correct PCP may need to appear on the insurance record
Non-emergency referrals may take up to two weeks
Referrals are not issued retroactively
Noncovered amounts may become the patient’s responsibility
Weekend and holiday visits may involve an additional fee
Preauthorization remains the patient’s insurance responsibility
Referral planning tip: Do not wait until the specialist appointment date. Valley’s linked patient-responsibility form says non-emergency referrals can take up to two weeks and are not backdated.
Download registration and specialty forms
Official portal tutorial

Watch Valley’s patient portal walkthrough

This official tutorial is useful when you need a visual explanation of the Valley Medical Group portal interface.

Interface changes: Portal screens can change after a software update. Use the current button names shown on the live Athenahealth page when they differ from the video.
Problem-solving board

What to do when the portal still does not solve the problem

Your VMG result appears only in the hospital portal Confirm whether the test was performed as a hospital service rather than inside the physician practice.
Your provider has not answered after two business days Call the office, especially when symptoms, medication or timing have changed.
The bill does not match your appointment Call VMG billing and compare the account with the insurance explanation of benefits.
The portal shows a report but not images Use the diagnostic imaging portal or records process for actual image files.
Your new specialist cannot see outside records Submit a formal record request or ask whether direct Valley-to-Valley access applies.
A parent cannot see a teenager’s full record Ask the provider office about age-based privacy limits and approved proxy access.
The same bill appears twice Check whether one is a physician bill and the other is a hospital or facility bill.
You are using Valley Medical Group Massachusetts Stop and use the separate VMGMA portal associated with Amherst, Easthampton, Greenfield and Northampton.
Patient shortcuts

Practical tips that can save time and prevent portal mistakes

01
Bookmark the official portal

Use ValleyHealth.com or the verified Athenahealth address rather than a search advertisement.

02
Keep your email current

Enrollment and password-recovery messages depend on the address in the patient record.

03
Use one issue per message

This makes routing easier and reduces the chance that one question is overlooked.

04
Save two business days

Call instead when the issue cannot safely wait through the published message window.

05
Check the billing name

Valley Medical Group and The Valley Hospital use different billing contacts.

06
Download useful records early

Do not wait until the day of a specialist appointment to discover a missing report.

07
Use proxy access

Do not share the patient’s password with a caregiver or family member.

08
Separate reports and images

A written radiology report is not the same as the actual diagnostic images.

09
Save confirmation numbers

Keep records of payments, appointments and medical-record requests.

Use the correct department

Valley Medical Group portal and patient contact directory

Who to contact for each patient task
Need Contact Best use
Appointments and provider search 1-800-825-5391 Finding a provider, scheduling and general Valley routing.
Portal identity or enrollment Your Valley Medical Group physician office Email verification, enrollment invitation, duplicate record or proxy access.
VMG billing 201-291-6049 Physician-practice bills, payments and insurance-processing questions.
Hospital billing 201-291-6080 The Valley Hospital facility and hospital-service bills.
Valley Medical Group records 201-270-5733 Complete physician-practice medical-record requests and status.
The Valley Hospital records 201-447-8111 Hospital medical records and Health Information Management.
After-hours care at home 201-882-7527 DispatchHealth request when the service is appropriate and available.
Medical emergency 911 Potentially life-threatening medical or psychiatric emergency.
Portal questions answered

Valley Medical Group Patient Portal FAQs

What is the official VMG portal?

It is Valley Health System’s Athenahealth portal for Valley Medical Group physician-practice care.

Is the VMG portal the same as The Valley Hospital portal?

No. Physician-practice and hospital information are managed through different portal pathways.

How do I create an account?

Provide an email to your VMG office or choose Sign Up on the official portal and enter the identity information associated with your patient record.

How do I reset my password?

Select Forgot Password on the Athenahealth login page. Contact your physician office when the recovery details do not match.

How long should I wait for a portal reply?

Allow up to two business days. Call for an urgent or time-sensitive concern.

Can I see test results?

Yes. Eligible results and provider notes may be released electronically, sometimes before a clinician has discussed them.

Can I pay a physician bill online?

Yes. Use the VMG portal or the official QuickPay option on Valley’s billing page.

What is the VMG billing number?

Call 201-291-6049 from 8 a.m.-4:30 p.m., Monday through Friday.

How do I obtain complete medical records?

Use Valley’s online records-request process or call Valley Medical Group records at 201-270-5733.

Can another Valley doctor see my records?

Valley states that its physicians have direct access to Valley records, so a separate transfer may not be necessary within the system.

Can I download actual imaging files?

Use Valley’s separate InteleShare diagnostic-imaging portal. The regular portal may show the report without the actual images.

Can a parent access a child’s account?

Contact the provider office for authorized proxy access. Privacy limits may change when the child reaches adolescence.

Does Valley Medical Group offer walk-in care?

Yes. Seven centers provide non-emergency care for adults and children age two and older.

Is Save Your Spot an appointment?

No. It reserves a position in the queue, and the actual wait may change.

Is this the Massachusetts Valley Medical Group portal?

No. Massachusetts Valley Medical Group patients should use VMGMA.com and its separate portal.

When should I call 911?

Call 911 for chest pain, severe breathing trouble, stroke signs, uncontrolled bleeding, unconsciousness, major trauma or another potentially life-threatening emergency.

Final secure actions

Official Valley patient tools

The important portal rules and troubleshooting steps are explained above. Use these official systems when you are ready to log in, schedule care, pay a bill or request records.

VMG portal login All Valley portals Find a doctor Walk-in care Billing and payment VMG insurance plans Request medical records Diagnostic images
Independent patient-information notice:

USMedicalGroup.org is not Valley Health System, The Valley Hospital, Valley Medical Group, Athenahealth or Valley Medical Group Massachusetts. It does not provide medical advice, manage portal accounts, schedule appointments, determine insurance coverage, process payments or release records.

Portal features, hours, locations, insurance participation and contact details may change. This guide is educational and does not replace advice from a qualified healthcare professional. Call 911 for an emergency.

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