Former Steward patients · New brand, portal, records and clinic routing
Find Your Former Steward Medical Group Doctor Without Following an Outdated Portal
Steward Medical Group is no longer the current name of the nationwide physician organization. The group became Revere Medical after an October 2024 acquisition, and Revere Medical began transitioning to the Bookmark Medical name in May 2026.
This guide explains what changed and what did not. It helps former Steward patients find a current doctor, select the correct state portal, request records, verify insurance, refill medication, understand a new bill and determine whether a clinic moved, closed or transferred to another health system.
STEWARD MEDICAL
Previous name
REVERE MEDICAL
October 2024
BOOKMARK MEDICAL
Current unified brand
PATIENT ROUTE UPDATED
Do not assume every former Steward hospital or specialist is now Bookmark Medical. The physician network, individual specialty offices and hospitals were transferred through different transactions. Always verify the current operator for the exact doctor, clinic or hospital where care occurred.
Fastest help for a missing clinic or record: Bookmark Medical publishes Patient Support at
1-800-488-5959. Portal-specific help is available at
833-746-8292.
Old name
Steward Medical Group and Stewardship Health.
2024 name
Revere Medical after the physician-network acquisition.
Current brand
Bookmark Medical, introduced in May 2026.
Current portal
MyBookmarkPortal for eligible Bookmark practices.
Start with the correct ownership path
Which former Steward patient route applies to you?
PRIMARY CARE CLINIC
Your regular Steward doctor continued in the network
Search Bookmark Medical’s current provider and clinic directories. The office may now use Bookmark Medical, Revere Medical or a local practice name while branding changes continue.
Best next action: verify the current provider, phone, address, portal and accepted insurance before scheduling.
SPECIALIST OR HOSPITAL
Your care moved to a different health system
A former Steward cardiologist, surgeon, cancer clinic or hospital may now be managed by Brown Health, Boston Medical Center, HonorHealth, Orlando Health or another operator.
Best next action: search the current operator using the exact facility or physician name shown on your old record.
CLOSED OR MISSING CLINIC
The office no longer appears active
Do not send records, money or refill requests to an old address. Use Patient Support to locate the record custodian and a current care option.
Best next action: call 1-800-488-5959 and have the former clinic, doctor, city and last service date ready.
Three names, one transition
Steward Medical Group, Revere Medical and Bookmark Medical explained
Steward Medical Group
This was the employed physician-group name used within the Steward Health Care system. Older statements, referrals, portal invitations and medical records may still contain it.
Revere Medical
Rural Healthcare Group completed its acquisition of Steward Medical Group and Steward Health Care Network on October 31, 2024 and introduced the Revere Medical name.
Bookmark Medical
Revere Medical announced Bookmark Medical as its unified practice brand on May 26, 2026. Revere Medical, Village Medical in Arizona, Desert Grove Family Medical and Crossroads Medical Group were identified for phased branding under Bookmark.
Current patient reality
The change is being rolled out in phases. A current physician may still appear under Revere, SETMA, Crossroads, Desert Grove or another local practice identity while patient systems are updated.
What the 2026 brand announcement says: The name change itself was not intended to change ownership, clinical leadership, providers, care teams, locations, services or insurance participation. Patients should still verify their individual clinic because closures and separate transfers may have happened for other reasons.
Current provider verification
How to find a former Steward Medical Group doctor
Start with the doctor’s full name
Search the Bookmark Medical provider directory using the physician or advanced-practice clinician’s complete name.
Search the former clinic city
A provider may not appear under the old Steward practice name. Search by city, ZIP code and specialty.
Open the clinic page
Check whether the clinic is active, closing, permanently closed, pending new ownership or already transferred.
Call the number displayed on the current page
Do not rely on an old appointment card, search-engine listing or saved contact until the active clinic confirms it.
Confirm the provider’s current schedule
Ask whether the doctor is still practicing there, accepting new patients and seeing your age group or condition.
Verify insurance using the exact provider and address
A plan may list the doctor at an old Steward location but not at the current clinic.
Ask whether your previous chart transferred
Do not assume the new office can see every Steward hospital, specialist or archived record.
Provider-location call script
“I previously saw [provider] at Steward Medical Group in [city]. I found this current clinic under [Bookmark/Revere/local name]. Can you confirm that the provider still practices there, that my prior chart is available, that the office accepts my exact insurance and that this is the correct portal?”
State and operator routing
Why your state determines the correct portal and records office
Former Steward services did not all move to one organization. Bookmark Medical currently identifies clinics in Arizona, Massachusetts, New Hampshire, Tennessee and Texas, while former Steward hospitals and specialty services may belong to other operators.
Use the location of care—not your home address—to choose the route
| Care situation |
Likely current route |
What to verify |
| Bookmark primary care in Arizona |
MyBookmarkPortal Arizona or the current clinic-specific system. |
Whether the clinic is Bookmark, Village Medical, Desert Grove, HonorHealth or another operator. |
| Bookmark primary care in Massachusetts |
MyBookmarkPortal Massachusetts. |
Whether the clinic remained with Bookmark or transferred to BMC, Brown Health, Lawrence General or another system. |
| Bookmark care in New Hampshire |
MyBookmarkPortal New Hampshire. |
The current clinic name and provider before using an old Steward link. |
| Former Steward practice in Tennessee |
Bookmark or Crossroads clinic-specific route. |
The portal displayed on the current clinic page because the national portal list may not show every local practice route. |
| Bookmark or SETMA care in Texas |
MyBookmarkPortal Texas. |
Whether the clinic is active and whether the provider has moved. |
| Former Steward hospital care in Florida |
The present hospital operator, which may include Orlando Health or another system. |
The exact hospital, service date and whether hospital and physician records are held separately. |
| Former Steward hospital care in Massachusetts |
The new hospital operator or state transition resource. |
Whether the facility transitioned, closed or uses a new portal and records department. |
| Former Steward specialty care |
The specialty practice’s current owner or records custodian. |
Do not assume a hospital sale and physician-practice sale followed the same path. |
Hospital records and physician-office records can be separate. A hospital’s Health Information Management department may hold the emergency, surgery or inpatient chart, while Bookmark or another physician group holds office notes and refill history.
Scheduling after a transition
How to schedule with a current Bookmark Medical clinic
Find the active clinic page
Use the current location directory rather than searching only for “Steward Medical Group near me.”
Call the clinic directly
Bookmark states that patients can schedule by calling the selected clinic. The portal may accept a request, but direct online booking is not available for every office.
Tell the scheduler you are a former Steward patient
This prompts the office to check for an existing chart, transferred account or record-matching issue.
Verify appointment type
Ask whether the visit is new-patient, established-patient, annual preventive, chronic-care, same-day or telehealth.
Ask whether the clinic needs outside records
Send hospital reports, specialist notes or old Steward records before the appointment when the new office cannot access them.
Confirm insurance and self-pay options
Bookmark reports that most major plans are accepted and self-pay options may be available, but details vary by clinic.
Cancel early when plans change
Current patient guidance asks for approximately 24 to 48 hours notice. A missed appointment without notice may result in a fee.
Same-day and walk-in access varies. Some Bookmark clinics offer same-day or walk-in care, while others require appointments. Call the exact clinic before traveling.
First visit under the new name
What former Steward patients should bring
Government-issued photo identification
Current primary and secondary insurance cards
Form of payment for expected patient responsibility
Complete medication and supplement list
Allergy and adverse-reaction list
Preferred pharmacy name and location
Recent hospital discharge papers
Important laboratory and imaging reports
Implant, device or vaccination information
Old Steward account or medical-record number
Name and address of the previous clinic
Written priority questions for the clinician
Arrival tip: Bookmark’s current patient guidance asks new patients to arrive about 15 minutes early for registration. Bring the newest insurance card even when the office says your old Steward chart transferred.
Current digital access
How MyBookmarkPortal works
MyBookmarkPortal is the current athenahealth-powered portal for eligible Bookmark Medical practices. Patients must choose the portal link that matches the state where the clinic is located.
R
Medical records
View available results, visit history, health summaries, medications and care information.
M
Secure messages
Send routine, non-emergency messages and review replies from the office.
Rx
Refill requests
Request eligible medication renewals when the feature is available for the prescription.
A
Appointments
Review upcoming, previous and recommended appointments and submit scheduling requests.
$
Statements and payments
View eligible statements, insurance details and online payment options.
I
Account information
Review the pharmacy on file and update insurance or selected personal details.
Important portal registration rules
You are a completely new patient
New patients generally cannot create a portal account before establishing care. Contact the clinic first.
You need an email address
Portal notifications for results, statements and messages are delivered by email.
Your personal details must match
A different name, birth date, phone or email may create a duplicate record instead of connecting to the existing chart.
You use athenahealth elsewhere
The same email and password may work, but the Bookmark clinic must still connect its record to your account.
You prefer Spanish
The desktop portal includes a “Prefieres el español” language option after login.
You need mobile access
MyBookmarkPortal can be accessed through a browser or the athenaPatient mobile app.
Portal troubleshooting
Fix an old Steward, RevereConnect or MyBookmarkPortal problem
An old Steward link no longer opens
Start from Bookmark Medical’s current portal selector instead of using an old bookmark or search result.
You still see RevereConnect
RevereConnect is no longer managed by Bookmark Medical. Brown Health and Hawthorn patients moved to Brown Health MyChart in August 2025.
Your state is not listed
Contact the current clinic. Some transferred practices use a local health system or clinic-specific portal.
The login creates an error
Use “Forgot Password.” When no invitation exists, register through the Sign Up option or ask the clinic to send an invitation.
A duplicate account appeared
Ask clinic staff to merge or correctly link the duplicate athenaOne record. Do not keep creating new accounts.
Old results are missing
The current portal may not contain every archived Steward hospital or specialty record. Submit a formal records request.
Your doctor is not available in messages
Confirm that the provider remains at the clinic and that your chart is connected to the correct practice.
You need urgent medical advice
Call the clinic. Portal messages are not emergency communication.
Call 911 for life-threatening symptoms. Do not wait for portal support or a clinician message for chest pain, stroke symptoms, severe breathing difficulty, heavy bleeding, loss of consciousness or another emergency.
Medical-record recovery
How former Steward Medical Group patients request records
CURRENT PORTAL
You need information already online
Log in and open the Medical Records area to view available results, visit history and health information.
Use for quick personal access to records already connected to the current clinic.
AUTHORIZATION FORM
You need a complete or transferable copy
Complete the current Authorization to Release Medical Records and choose email, fax, mail or approved clinic delivery.
Use when the portal does not contain the full date range or another provider needs an official copy.
FORMER OR CLOSED PRACTICE
You do not know who holds the chart
Call Patient Support with the former practice name, doctor, location and last date of care.
Use when a clinic closed, transferred ownership or no longer answers its old phone.
Separate office records from hospital records
List whether you need primary-care notes, specialist notes, emergency records, surgery records, imaging or inpatient records.
Identify where the care occurred
Include the former practice, hospital, city, provider and approximate service dates.
Request the smallest useful date range
A focused request may arrive faster and may reduce unnecessary copying fees.
Name the recipient clearly
Provide the receiving doctor, secure fax, mailing address or personal delivery method.
Sign the correct authorization
A guardian, estate representative or legal decision-maker may need supporting documents.
Save proof of submission
Keep the completed form, confirmation, fax report or mailing record.
Follow up with identifying details
Have the patient’s legal name, birth date, former provider, clinic and request date ready.
Actual imaging matters: When a new surgeon or specialist needs an old CT, MRI, ultrasound or X-ray, ask whether the new provider needs the image files as well as the written report.
Former Steward records help: Bookmark Medical directs former Steward patients to Patient Support at
1-800-488-5959 for transfer instructions.
Clinic closure checklist
What to do when a former Steward clinic closed
Do not travel until the location is confirmed
Current clinic pages may mark an office as permanently closed, closing soon, pending ownership or transferred.
Locate the record custodian
The former landlord, hospital or old practice phone may not control the medical chart.
Protect medication continuity
Contact the pharmacy and current covering clinic before routine medicine runs out.
Transfer active orders and referrals
Laboratory, imaging and specialist orders may need to be reissued by a current provider.
Confirm where pending results went
Ask the laboratory or imaging facility which clinician received the result and how it can be redirected.
Establish care before an urgent need develops
Do not wait for the next medication renewal or chronic-care problem to search for a replacement clinician.
Closed-clinic support script:
“I was a patient of [doctor] at the former Steward Medical Group clinic at [address]. My last visit was around [date]. The clinic appears closed. I need to know who holds my records, where my provider moved and which clinic can handle my ongoing medicines and pending results.”
Medication continuity
How to request a refill after the Steward transition
Check the pharmacy label first
Confirm the medicine, strength, directions, prescribing clinician and remaining refills.
Contact the pharmacy
Bookmark advises patients to ask the pharmacy whether refills remain. The pharmacy may contact the clinic when authorization is required.
Allow approximately 48 to 72 hours
Submit routine requests before the medicine runs out, especially before weekends and holidays.
Use MyBookmarkPortal when available
Eligible patients may request refills electronically after the current practice connects the portal account.
Expect a visit or test when overdue
Refills may require blood work, blood-pressure readings, controlled-substance monitoring or a follow-up appointment.
Escalate a transition problem by phone
Call the current clinic when the old Steward prescriber is gone, the pharmacy cannot locate the office or the medication will run out.
Do not stop insulin, blood thinners, seizure medicine, steroids or another important treatment without clinical guidance. Contact the current clinic promptly when continuity is at risk.
Coverage after ownership changes
Does Bookmark Medical accept the same insurance?
Bookmark Medical states that most major insurance plans are accepted and that self-pay options are available. Acceptance still depends on the individual clinic, physician, product, network and service.
Exact insurance company and product name
HMO, PPO, EPO, Medicare or Medicaid network
Current physician name and identifying information
Current clinic name and street address
Referral or primary-care assignment requirement
Prior authorization for tests or procedures
Laboratory and imaging network
Copay, deductible and coinsurance
Insurance verification script
“My provider previously practiced under Steward Medical Group and is now listed at [current clinic]. My plan is [full product and network]. Is this provider in network at the current address, and do I need a new referral, primary-care assignment or authorization?”
Do not rely on an old Steward directory entry. Ask the insurer to verify the provider at the current practice address and request a reference number for the call.
Statement and payment safety
How to pay a former Steward or current Bookmark bill safely
Identify who issued the bill
Look for Steward, Revere, Bookmark, a hospital, laboratory, radiology group or another current operator.
Match the service date and location
A bill from an older Steward visit may use a different payment system from a current Bookmark visit.
Compare the insurance explanation of benefits
Confirm the billed service, insurer payment, adjustment and patient responsibility.
Use the exact payment address or QR code on the statement
Bookmark specifically advises patients not to search the web for a payment page because unofficial sites may appear.
Confirm suspicious or unfamiliar balances
Call the clinic billing team or Patient Financial Services before entering payment information.
Expected bill timing
Bookmark states that many patients receive a bill about two to four weeks after insurance processes the claim.
Payment methods
Major credit cards, debit cards, checks and other standard methods may be accepted. Bookmark states that cash is not accepted at its locations.
Separate bills may be valid: A physician, hospital, laboratory, imaging reader or other professional may bill separately. Compare the actual services before treating the second statement as a duplicate.
Missing results and referrals
Where to look when a Steward-era test result is missing
The test occurred at a hospital
Contact the hospital’s current records department and current portal, not only the former physician office.
The test occurred at an outside laboratory
Ask which ordering provider and electronic destination received the result.
The ordering doctor moved
Ask the former clinic who is covering results and how the result can be transferred to your current clinician.
The current portal begins after the transition
Submit a formal request for older archived information.
The result is visible but not explained
Do not change medication based only on an automated flag. Ask the responsible clinician for interpretation and next steps.
A referral disappeared during the transition
Ask the current primary-care office to verify that the referral, authorization and records reached the new specialist.
Family and proxy access
How caregivers access a patient’s current portal
MyBookmarkPortal allows approved proxy access for family members and caregivers. Proxy access should be used instead of sharing the patient’s password.
Child access
A parent or guardian may register for access to a child’s portal. Bookmark’s portal guidance uses age 12 as its portal age-of-majority point.
Adult caregiver access
The patient may add an approved proxy through portal settings or complete the clinic’s required authorization.
Legal representative
A guardian, healthcare agent or estate representative may need to provide legal documentation for records or account access.
Check the active chart before acting. A caregiver with access to more than one patient should verify the selected name before messaging, requesting medication or paying a bill.
Practical transition tips
Avoid these common former Steward patient mistakes
01
Do not use the first portal in search results
Start from the current Bookmark portal selector and choose the clinic’s state.
02
Do not assume the hospital and doctor transferred together
Verify physician-office and hospital ownership separately.
03
Do not wait until medicine runs out
Allow 48 to 72 hours and establish care promptly after a clinic closes.
04
Do not pay through an unofficial search result
Use the exact link or QR code printed on the current statement.
05
Do not request only “all records” without context
Identify the provider, location, date range and record type.
06
Do not rely on an old insurance directory
Verify the provider at the current clinic address.
07
Do not create repeated portal accounts
Ask staff to repair a mismatch or duplicate record.
08
Do not send emergency symptoms through the portal
Call the office or 911 based on severity.
09
Save every transition notice
Letters and messages may identify the new owner, portal and record custodian.
Ten patient questions answered
Steward Medical Group frequently asked questions
Is Steward Medical Group still the current name?
No. The physician network became Revere Medical in 2024 and began transitioning to the Bookmark Medical name in May 2026.
What is Steward Medical Group called now?
The current unified physician-practice brand is Bookmark Medical, although some clinics may temporarily retain Revere or another local practice name during the phased transition.
Did every Steward doctor become a Bookmark doctor?
No. Many primary-care practices moved into the new physician network, but individual physicians, specialties and hospitals followed different transition paths.
Which portal should I use?
Eligible current Bookmark patients use MyBookmarkPortal and select the portal link for the state where the clinic is located. Transferred hospital and specialty patients may use another organization’s portal.
What can MyBookmarkPortal do?
It can provide available records, test results, health summaries, messages, refill requests, appointment information, insurance updates, statements and payments.
Who helps with portal problems?
Call the Bookmark Patient Portal Helpdesk at 833-746-8292.
How do I obtain old Steward records?
Check the current portal first. For a complete chart or a closed practice, use the current records authorization process or call Patient Support at 1-800-488-5959.
How long should a refill take?
Allow approximately 48 to 72 hours when a clinic must review the request. Some medicines require an appointment or laboratory monitoring.
Is my old insurance still accepted?
Do not assume so. Verify the exact plan, provider, clinic address and service with both Bookmark Medical and the insurer.
Who should I call when my old clinic closed?
Call Bookmark Medical Patient Support at 1-800-488-5959 with the former clinic, provider, city and last date of service.
Final live patient actions
Current Bookmark Medical tools for former Steward patients
The ownership, portal, records, refill and billing steps are explained above. Use the official tools below when you are ready to complete the final live action.
