Georgia, Alabama and Tennessee patient guide · Same-day care, portal, labs and billing
Move From a Same-Day Visit to Lab Results and Follow-Up Without Losing a Step
Southeast Medical Group is an independent primary-care network with 173 providers and 50 locations. Its clinics serve patients across Georgia, Alabama and Tennessee through family medicine, internal medicine, same-day sick care, walk-in visits, virtual care and selected diagnostic services.
This guide explains the entire patient journey in plain English: how to select the correct clinic, schedule quickly, use FollowMyHealth, prepare for the visit, request a refill, verify insurance, avoid common fees, obtain a cost estimate and order medical records.
Confirm the organization before signing in. This guide covers Southeast Medical Group at MySEMG.com. It does not cover The Southeast Permanente Medical Group, the physician organization that works with Kaiser Permanente in Georgia.
Possible emergency? Call 911 for chest pain, severe breathing difficulty, possible stroke, uncontrolled bleeding, loss of consciousness, severe allergic reaction, major trauma or another potentially life-threatening condition. Do not wait for online scheduling or a portal reply.
Providers
173 clinicians across the current network.
Locations
50 offices across Georgia, Alabama and Tennessee.
Main phone
Patient portal
FollowMyHealth online and mobile access.
Information reviewed
Official details checked July 17, 2026.
Which Southeast Medical Group visit should you choose?
PRIMARY CARE
Routine or ongoing health need
Use a scheduled primary-care visit for preventive exams, chronic-condition management, medication follow-up, screenings, referrals and symptoms that can safely wait.
Best for: annual exams, diabetes, blood pressure, cholesterol, thyroid care, asthma, medication review and preventive screening.
SAME-DAY OR WALK-IN
A non-emergency problem needs prompt care
Selected locations reserve same-day appointments or accept walk-ins for sudden illness, minor injury or worsening symptoms that are not life-threatening.
Best for: cold or flu symptoms, sore throat, sinus infection, UTI symptoms, rash, minor cuts, sprains and mild stomach illness.
911 OR EMERGENCY DEPARTMENT
Delay could cause serious harm
Emergency care is appropriate when symptoms may threaten life, breathing, circulation, brain function or permanent mobility.
Call 911 for severe chest pressure, stroke signs, major breathing difficulty, uncontrolled bleeding or unconsciousness.
Fast decision rule: Use primary care for planned and ongoing needs, same-day care for prompt non-emergency treatment, and emergency services for dangerous symptoms.
Southeast Medical Group and Southeast Permanente Medical Group are different
Use this MySEMG guide when
- Your paperwork says Southeast Medical Group or MySEMG.
- Your clinic is in Georgia, Alabama or Tennessee.
- Your main scheduling number is 770-442-1911.
- Your portal is FollowMyHealth.
- Your bill directs you to the MySEMG payment system.
You may need Kaiser Permanente when
- Your insurance card says Kaiser Permanente.
- Your physician belongs to The Southeast Permanente Medical Group.
- Your appointment is at a Kaiser medical office.
- Your records and messages use the Kaiser app or website.
- Your bill has a Kaiser account number.
Portal safety check: Compare the clinic name, state and provider on the appointment confirmation with the login page before entering medical or payment information.
Southeast Medical Group locations and regional care areas
Southeast Medical Group reports 50 locations. The network includes practices that continue using familiar local names such as North Atlanta Primary Care, Houston Primary Care, Ladiga Family Medicine, SyMed Primary Care and Internal Medicine of Marietta.
| Clinic area | Address | Phone | Useful local detail |
|---|---|---|---|
| Alpharetta | 3905 Brookside Parkway, Suite 300, Alpharetta, GA 30022 | 770-442-1911 | Primary care, same-day availability, in-house specialists, Saturday hours and selected diagnostics. |
| Atlanta Midtown | 1110 West Peachtree Street NW, Suite 830, Atlanta, GA 30309 | Confirm through the live location profile. | Primary care near Midtown; verify parking and building access before arrival. |
| West Paces | 3200 Downwood Circle NW, Suite 200, Atlanta, GA 30327 | Confirm through the live location profile. | Primary-care option for Buckhead and northwest Atlanta communities. |
| Sandy Springs | 1150 Hammond Drive, Suite 310, Atlanta, GA 30328 | Confirm through the live location profile. | Check traffic and parking near the Perimeter area before leaving. |
| Tucker | 4865 Lavista Road, Suite A, Tucker, GA 30084 | 678-971-2020 | SyMed Primary Care location within the SEMG network. |
| Stockbridge | 1035 Southcrest Drive, Suite 200, Stockbridge, GA 30281 | Confirm through the live location profile. | Southeastern Primary Care Specialists location. |
| Fayetteville | 105 Carnegie Place, Suite 103, Fayetteville, GA 30214 | Confirm through the live location profile. | Accepting-primary-care location with online booking where available. |
| McDonough – Walnut Creek | 4303 Jodeco Road, McDonough, GA 30253 | Confirm through the live location profile. | Check the exact entrance and appointment provider before traveling. |
| Cumming | 1800 Northside Forsyth Drive, Suite 450, Cumming, GA 30041 | 678-947-6440 | Same-day appointments, on-site labs, EKG and selected diagnostics. |
| Woodstock urgent and primary care | 310 Gold Creek Trail, Suite 200, Woodstock, GA 30188 | Confirm through the live location profile. | Do not confuse this location with the separate Parkbrooke Place office. |
| Calhoun | 111A Laurel Creek Road SE, Calhoun, GA 30701 | 706-624-1001 | Primary care, acute care, preventive care and chronic-condition management. |
| Jacksonville, Alabama | 1460A 2nd Avenue SW, Suite A, Jacksonville, AL 36265 | Confirm through the live location profile. | Ladiga Family Medicine within the SEMG network. |
| Oxford, Alabama | 1612 Hamric Drive East, Oxford, AL 36203 | 256-835-4756 | Dr. Keel & Associates location. |
| Tuscaloosa, Alabama | 7005 6th Avenue, Tuscaloosa, AL 35405 | 205-345-4862 | Bear Creek Family Practice within the SEMG network. |
Confirm these details before driving
Provider name and clinic brand
Street address and suite number
Same-day or walk-in availability
Saturday or evening hours
Insurance participation at that location
Availability of labs, X-ray or ultrasound
Referral or order requirements
Parking and building entrance
Local clinic-name tip: Your appointment may say North Atlanta Primary Care, SyMed, Houston Primary Care or another local practice name even though the clinic is part of Southeast Medical Group.
How to schedule the correct Southeast Medical Group visit
Choose the visit type
Decide whether you need an annual exam, chronic-care follow-up, same-day sick visit, urgent care, virtual appointment, Medicare wellness visit or diagnostic service.
Search by ZIP code or provider
Use the location finder for nearby clinics or the physician directory when you want a particular doctor.
Check new-patient status
Confirm that the provider is accepting new patients and treats the required age group.
Verify your exact insurance plan
Give the clinic the insurer, product and network printed on the member card.
Ask about same-day capacity
Call early in the morning for the best chance of obtaining a same-day sick appointment.
Confirm the service location
A doctor may practice at more than one office, and diagnostics may occur at another suite.
Complete registration before arrival
New patients can register through FollowMyHealth or complete the downloadable registration packet.
Cancel at least 24 hours ahead
The current financial policy states that a missed or late-cancelled appointment may result in a $25 fee.
Appointment call script
“I need a [new-patient, same-day, annual, chronic-care or virtual] appointment for [reason]. My insurance is [full plan and network]. Which provider and location should I use, is the visit available today, what should I bring, and what amount is expected at check-in?”
What to bring to a Southeast Medical Group appointment
Current insurance card
Driver’s license, passport or other photo ID
Prescription medication list
Over-the-counter drugs, herbs and vitamins
Medication and food allergies
Relevant outside medical records
Preferred pharmacy name and phone
Family and personal medical history
Written symptoms and health concerns
Advance directive or proxy documents
Prepare your symptom explanation
Start date
When did the symptom or change begin?
Sequence
Which symptom appeared first, and what followed?
Triggers
What makes the condition better or worse?
Impact
How is it affecting sleep, work, eating or movement?
No current insurance card? The registration policy states that a patient who cannot provide correct insurance information may be required to pay self-pay charges for the visit.
How Southeast Medical Group same-day and walk-in care works
Southeast Medical Group advertises same-day sick visits, walk-in availability, online scheduling, virtual appointments and selected evening or weekend openings. Availability is controlled by each clinic.
Common illness
- Cold and flu symptoms
- Sore throat or sinus infection
- Ear discomfort
- Urinary symptoms
- Mild vomiting or diarrhea
- Rash or minor allergic symptoms
Minor injury
- Sprains and strains
- Minor cuts and scrapes
- Minor burns
- Joint or muscle pain
- Mild back pain
- Small uncomplicated injuries
Chronic-condition flare
- Worsening asthma without severe distress
- Unexpected glucose changes
- Blood-pressure concern without emergency signs
- Medication side effects
- New swelling
- Symptoms requiring prompt review
Same-day care is not emergency care
- Call 911 for chest pain, pressure or possible heart-attack symptoms.
- Call 911 for face drooping, arm weakness, speech difficulty or other stroke signs.
- Use emergency care for severe breathing difficulty or rapidly worsening asthma.
- Use emergency care for uncontrolled bleeding, major trauma or unconsciousness.
- Call 988 for a mental-health or suicide crisis when immediate 911 intervention is not required.
Best local strategy: Call immediately after the clinic opens. Ask whether a same-day slot, walk-in window, virtual appointment or nearby sister clinic can see you sooner.
Services commonly available through Southeast Medical Group
| Service | What it helps with | Confirm before scheduling |
|---|---|---|
| Annual physical | Overall health review, risk assessment and preventive planning. | Whether this is billed as a preventive physical or problem visit. |
| Medicare wellness visit | Health-risk assessment, prevention planning and review of care needs. | What Medicare covers and which services may create a separate charge. |
| Chronic disease management | Diabetes, high blood pressure, cholesterol, asthma, thyroid and other long-term conditions. | Required laboratory tests, home readings and follow-up frequency. |
| Acute and same-day care | Prompt treatment for minor illness and injury. | Appointment availability and whether X-ray or lab testing is available. |
| Preventive screening | Early detection based on age, sex, history and risk factors. | Insurance coverage and whether the screening requires an outside facility. |
| Vaccination | Routine immunization and selected travel or risk-based vaccines. | Stock, age eligibility and plan coverage. |
| Women’s health | Preventive exams, screening and selected reproductive-health needs. | Provider, service scope and whether specialty gynecology is needed. |
| Behavioral-health screening | Initial evaluation for anxiety, depression and related concerns. | Whether follow-up treatment is provided in-house or by referral. |
| Weight management | Lifestyle, metabolic and medically supervised weight-care planning. | Program cost, laboratory requirements and medication coverage. |
| Diagnostic testing | Selected laboratory work, EKG, ultrasound, X-ray and other testing. | Location availability, preparation and insurance network. |
What the Southeast Medical Group patient portal can do
View health summary
Review available diagnoses, medication information and health-history details.
Message the doctor
Send routine, non-emergency questions through a secure channel.
Schedule appointments
Review available appointments and manage eligible visit requests.
Review records
Access health information and results released to the portal.
Request refills
Submit eligible medication requests and follow practice instructions.
Receive updates
Get wellness guidance and important practice notifications.
New-patient portal setup
Use a private email address
Make sure the practice has the correct email, mobile number, legal name and date of birth.
Create the account before the appointment
Complete registration forms and confirm demographic information from home.
Use official proxy access
Complete the Patient Portal Proxy Authentication form when an authorized person needs access.
Keep the password private
Do not share credentials with family members or caregivers.
Do not use the portal for an emergency. Messages may not be reviewed immediately. Call the office for time-sensitive concerns or 911 for dangerous symptoms.
What to do when FollowMyHealth is missing information
No registration invitation
Check spam and ask the clinic to confirm the email address and mobile number in the patient record.
A test result is missing
The test may still be processing, awaiting provider review or unavailable in the portal.
A refill request is not visible
Call the refill line when the medication may run out before the normal two-business-day process.
An appointment cannot be scheduled
That provider, location or appointment type may require telephone booking.
Old medical records are incomplete
Use the MediCopy records process for a complete chart or records from a previous clinic.
You need family-member access
Submit the proxy-authentication form rather than signing in with the patient’s password.
Wrong clinic information appears
Confirm that the selected clinic belongs to MySEMG and that the account is linked correctly.
Your issue is medically urgent
Call the treating clinic, seek same-day care or use emergency services based on severity.
How Southeast Medical Group prescription refills work
| Situation | Posted policy | Patient action |
|---|---|---|
| Routine request | Processed within two business days after receipt. | Request before the medication is nearly finished. |
| Weekend or holiday | Refills are not processed on weekends or holidays. | Submit earlier during the workweek. |
| Request after 4 p.m. | Processing begins the following business day. | Do not count the submission day as the first processing day. |
| Friday request | May not be processed until Monday and may be completed by Tuesday. | Submit by midweek when possible. |
| Maintenance medication | Blood-pressure, diabetes, cholesterol and thyroid medicines generally require an office visit within the previous three months unless the provider directs otherwise. | Schedule follow-up when only a 30-day supply remains. |
| Controlled substance or sleep aid | A mandatory visit every three months may be required unless the provider directs otherwise. | Schedule before the current supply runs out. |
| Antibiotic request | An office visit is required. | Request a same-day or scheduled evaluation instead of voicemail-only renewal. |
Telephone refill steps
Call 770-442-1911
Select option 4 for prescription refills and laboratory results.
Select option 1
This routes the call to prescription-refill instructions.
Leave the complete patient details
State the patient name, date of birth and callback number.
Identify the medication
Give the medication name, strength and dose exactly as printed on the container.
Name the pharmacy
Include the pharmacy’s location and telephone number.
Refill safety tip: The posted policy is still available through the current forms page, but an individual clinician may apply stricter monitoring or appointment requirements.
Refill voicemail script
“This is [patient name], date of birth [date], callback number [number]. I need [medication and dose] sent to [pharmacy name and location], telephone [pharmacy number]. I have [number] doses remaining.”
How Southeast Medical Group laboratory testing works
Selected Metro Atlanta clinics now offer access to approximately 80 in-house tests. Common examples include complete blood count, comprehensive metabolic panel, lipid or cholesterol testing, thyroid-stimulating hormone and Hemoglobin A1C.
Complete Blood Count
Measures blood cells and may help evaluate anemia, infection and other conditions.
Comprehensive Metabolic Panel
Checks selected markers related to kidneys, liver, glucose, proteins and electrolytes.
Lipid panel
Measures cholesterol and triglyceride levels used in cardiovascular-risk assessment.
TSH
Helps evaluate thyroid function and monitor selected thyroid treatment.
Hemoglobin A1C
Estimates average blood-glucose control over the previous several months.
Additional testing
Availability depends on the clinic, medical order, specimen type and insurance rules.
Clinics listed for in-house lab access
| Area | Clinic address | Before collection |
|---|---|---|
| Alpharetta | 3905 Brookside Parkway, Suite 300 | Confirm the ordered test is processed in-house. |
| Braselton | 1255 Friendship Road, Suite 130 | Ask whether fasting is required. |
| Canton | 1495 Hickory Flat Highway, Suite 100 | Verify insurance processing and estimated cost. |
| Cartersville | 17 Collins Drive | Confirm collection hours. |
| Duluth | 3790 Pleasant Hill Road, Suite 170 | Bring the order when instructed. |
| East Cobb | 4800 Olde Towne Parkway, Suite 320 | Ask how results will be delivered. |
| Johns Creek | 4235 Johns Creek Parkway, Suite A | Confirm the exact appointment time. |
| Marietta | 141 Lacy Street, Suite 100 | Verify parking and suite. |
| Sandy Springs | 1150 Hammond Drive, Suite 310 | Plan for Perimeter-area traffic. |
| Stockbridge | 1035 Southcrest Drive, Suite 200 | Confirm whether the test is in-house or sent out. |
| Fayetteville | 105 Carnegie Place, Suite 103 | Ask whether an appointment is needed. |
| Tucker | 4865 Lavista Road, Suite A | Confirm laboratory network rules. |
| Woodstock urgent and primary care | 310 Gold Creek Trail, Suite 200 | Confirm that the correct Woodstock office was selected. |
Possible self-pay savings: Southeast Medical Group states that eligible self-pay patients may save as much as 20% compared with a third-party laboratory. Savings vary by test, patient and billing circumstances.
In-house does not automatically mean in-network. Ask whether the laboratory processing is covered by your exact plan and request a Good Faith Estimate when paying without insurance.
Laboratory call script
“My provider ordered [test]. Can this clinic collect and process it in-house? Do I need to fast, should I take my medicines, is the laboratory in my insurance network, and when should I expect the result?”
Insurance accepted by Southeast Medical Group
Southeast Medical Group publishes a broad insurance list, but each location may accept different products. Always verify the exact provider, clinic and planned service.
| Carrier or program | Products listed | Important limitation |
|---|---|---|
| Aetna – Georgia | HMO, PPO, POS, Medicare Advantage, First Health, High Performance Network and qualified health plans. | Confirm the individual clinic and product. |
| Aetna – Alabama | HMO, PPO, POS, auto, Medicare Advantage and rental networks. | Alabama participation may differ by clinic. |
| Ambetter | Marketplace exchange. | Confirm county, network and provider. |
| Amerigroup | Medicaid. | Confirm assignment and eligibility. |
| Blue Cross Blue Shield – Alabama | Multiple major plan products. | Verify the exact network. |
| CareSource | Medicaid. | Location participation may vary. |
| Cigna | Commercial HMO, PPO, POS, Pathwell and Medicare Advantage. | Commercial and Medicare contracts are separate. |
| Clover Health | Medicare Advantage. | Confirm provider participation. |
| Humana | Commercial HMO, POS, PPO and Medicare Advantage. | Verify the exact Humana product. |
| Kaiser Permanente | Dual Choice PPO. | This does not mean all Kaiser HMO members can use SEMG. |
| Medicaid | Traditional Georgia and Alabama Medicaid at selected locations. | Not every SEMG office accepts Medicaid. |
| Medicare | Traditional fee-for-service Medicare. | Confirm supplements and secondary coverage separately. |
| Oscar | Selected plan products. | Verify the network before scheduling. |
| Peach State Health Plan | Medicaid HMO. | Confirm assigned PCP and location. |
| TRICARE | Select and Prime. | Referral or authorization rules may apply. |
| UnitedHealthcare | HMO, POS, PPO, Core, Charter, Nexus, UMR and Medicare Advantage. | Verify the exact employer or Medicare network. |
| Viva Health – Alabama | HMO, Medicare Advantage and other listed products. | Alabama clinic participation must be confirmed. |
| Wellcare | Medicare Advantage. | Confirm the provider and county network. |
The SEMG office verifies active insurance, not every benefit. The current financial agreement states that the patient is responsible for learning what the plan covers.
Insurance-verification script
“My plan is [full plan and network], member ID [number]. I will see [provider] at [exact SEMG location] for [service]. Is the provider, location and service in network? Do I need a referral or authorization, and what copay, deductible or coinsurance applies?”
Billing rules, patient fees and payment deadlines
| Billing issue | Current posted policy | How to prevent a problem |
|---|---|---|
| Copay, deductible and coinsurance | Patient responsibility is due at the visit. | Ask for the estimated check-in amount before arrival. |
| Copay not paid at checkout | A $25 additional fee may be added. | Resolve coverage or payment questions before leaving. |
| Claim filing | SEMG files primary and secondary insurance claims, but not tertiary claims. | Ask the third plan how to submit the remaining balance. |
| Insurance does not respond | If the insurer does not respond within 60 days, the balance may become the patient’s responsibility. | Contact the insurer when the claim remains pending. |
| Payment deadline | Balances are due within 30 days of services unless written arrangements exist; statements are due on receipt. | Request a budget plan before the balance becomes overdue. |
| Balance more than 60 days past due | The patient may receive a ten-day demand letter, face collections or be discharged from the practice. | Contact billing before the account reaches this stage. |
| Missed or late-cancelled appointment | $25 when the patient does not attend or cancels less than 24 hours ahead. | Cancel as soon as plans change. |
| Returned check | $44 returned-check fee, with possible refusal of future personal checks. | Verify available funds or use another approved payment method. |
| Administrative forms | $75 annual administrative-service fee or individual form charges ranging from $10 to $150. | Ask the fee before requesting FMLA, school, work, parking or other forms. |
| Motor-vehicle accident visit | Generally treated as self-pay because the office does not manage third-party vehicle claims. | Ask about payment and reimbursement before the visit. |
| Workers’ compensation | Bring the incident report, injury date, claim number and claims address. | Obtain employer and carrier paperwork before scheduling. |
Payment-plan option: The financial policy says the business office may arrange a budget plan for a large balance. The patient may be required to keep a payment card on file for monthly charges.
Billing call script
“I am reviewing the statement for [service date]. Please explain the original charge, insurance payment, adjustment, patient responsibility and any added fee. Does the claim need corrected insurance information, and can I request a written payment plan?”
Billing and payment plans
770-442-1911, extension 7
Online bill payment
Use the official SEMG payment route after checking the patient, account and service date.
Open bill paymentHow to request a Southeast Medical Group Good Faith Estimate
Uninsured patients and patients choosing not to use insurance have the right to request a written estimate for the expected total cost of scheduled care.
Contact the physician office
The official notice directs patients to request the estimate from the clinic providing the care.
Describe the complete expected service
Include the visit, laboratory work, prescription drugs, equipment and likely diagnostic testing.
Ask for the estimate in writing
Keep the provider, location, service description and estimated patient cost.
Ask what is not included
Outside laboratories, imaging centers, specialists or unexpected treatment may create separate charges.
Save the estimate
Keep the complete document until all related bills have been received and reviewed.
Compare the final bill
Check the service, provider and amount—not only the total balance.
$400 dispute threshold: The official notice states that a bill at least $400 higher than the Good Faith Estimate may qualify for the patient-provider dispute process.
An estimate is not a maximum price. Unexpected clinical needs can create additional charges. Ask the office to explain any major difference before paying.
How to request Southeast Medical Group medical records
Southeast Medical Group partners with MediCopy to process health-information requests. Records are released only to the patient or another properly authorized party.
ONLINE
Complete the authorization electronically
Start at MediCopy’s Release of Information system and complete the patient identity, provider, date range, recipient and signature sections.
Best for: a secure self-service request from home.
EMAIL
Send the completed PDF
Download the authorization from MediCopy, complete and sign it, then email it to the records-request address.
Email: med_request@mrocorp.com
IN PERSON
Submit at the provider office
Visit the treating clinic to sign and submit the authorization form. The request is then forwarded to MediCopy.
Useful when identity or representative documentation needs review.
Information to prepare
Patient legal name and former names
Date of birth and current contact details
Treating SEMG clinic and provider
Exact date range needed
Specific record types
Recipient name and delivery address
Patient or representative signature
Legal representative documentation
| Method | Official detail | Best use |
|---|---|---|
| Records support phone | 866-587-6274 | Request status, authorization help and MediCopy support. |
| Online authorization | MediCopy.net/roi | Complete and sign the request electronically. |
| Email authorization | med_request@mrocorp.com | Send a completed signed PDF authorization. |
| In person | Any appropriate SEMG provider office | Sign and submit the authorization with staff assistance. |
Faster-request tip: Request a specific date range and document type instead of the entire chart unless complete records are genuinely required.
Family-member requests require authorization. A family relationship alone does not automatically permit release of an adult patient’s records.
What patients should know before a Southeast Medical Group telehealth visit
What may happen virtually
- Discussion of medical history and symptoms
- Review of examinations, X-rays and tests
- Video and audio communication
- Selected visual examination
- Medication and follow-up discussion
When in-person care may be required
- A hands-on physical examination is needed
- Blood, urine or another specimen must be collected
- Imaging is required
- A vaccine, injection or procedure is needed
- Symptoms are too serious for remote assessment
Consent right: The registration packet states that a patient may withhold or withdraw telemedicine consent without losing the right to future care or other benefits.
Test the camera and microphone
Use a private, well-lit location
Keep medication containers nearby
Prepare temperature and home readings
Know the preferred pharmacy
Have a backup phone number ready
How to handle results, referrals and continuing care
A result is not in the portal
The test may still be processing, awaiting provider review or handled by an outside facility.
A result is marked abnormal
Do not diagnose yourself from a flag. Ask the ordering clinician how the result relates to your history and symptoms.
A specialist has not called
Ask the SEMG office whether the referral, records and insurance authorization were sent.
An outside lab sends a bill
Compare the laboratory, insurance network and explanation of benefits before paying.
Your symptoms become worse
Contact the clinic, use same-day care or seek emergency treatment based on severity.
You need a copy for another doctor
Use the MediCopy request rather than relying only on portal screenshots.
Result follow-up script
“I completed [test] on [date] at [location], ordered by [provider]. Is the result finalized, has the clinician reviewed it, and how will I receive the interpretation and next-step instructions?”
Georgia, Alabama and Tennessee tips that can prevent wasted trips
Call early for same-day care
Morning calls usually provide more options than waiting until late afternoon.
Save the local practice name
Your clinic may use North Atlanta Primary Care or another affiliated name.
Check Saturday hours separately
Weekend availability is offered at selected locations, not throughout the network.
Confirm the lab before collection
An in-house test and an outside reference laboratory may have different insurance costs.
Plan for Atlanta traffic
Allow extra travel time for Midtown, Buckhead, Sandy Springs and Perimeter-area visits.
Keep the suite number offline
Save a screenshot because large medical buildings may contain several practices.
Request refills midweek
This avoids weekend and holiday processing delays.
Ask the price of forms
FMLA, school, parking and employment documents may carry an administrative fee.
Cancel before the 24-hour cutoff
A late cancellation or no-show may result in a $25 patient charge.
Southeast Medical Group phone and contact directory
| Patient need | Contact | Best use |
|---|---|---|
| Appointments | 770-442-1911 | New-patient, follow-up, same-day and general scheduling help. |
| Prescription refill | 770-442-1911, option 4, then option 1 | Routine medication-refill requests. |
| Lab-result telephone route | 770-442-1911, option 4 | Laboratory-result routing according to the posted refill policy. |
| Medical records | 866-587-6274 | MediCopy authorization and records-request support. |
| Records email | med_request@mrocorp.com | Completed signed MediCopy PDF authorization. |
| Billing and payment plan | 770-442-1911, extension 7 | Statements, account balances and budget-plan questions. |
| Billing email | billing@napc.md | Non-urgent billing questions without unnecessary medical information. |
| Medical emergency | 911 | Potentially life-threatening symptoms or serious injury. |
| Mental-health crisis | Call or text 988 | Suicide, mental-health or substance-use crisis assistance. |
Email safety: Do not send emergency symptoms, passwords, full Social Security numbers or unnecessary private medical details through ordinary email.
Southeast Medical Group Alpharetta clinic map
North Atlanta Primary Care – Alpharetta3905 Brookside Parkway, Suite 300
Alpharetta, GA 30022
Phone: 770-442-1911
Fax: 770-442-0306
Published Alpharetta hours: Monday-Friday, 7:30 a.m.-5 p.m.; Saturday, 8 a.m.-noon; Sunday closed. Hours can change, so confirm before travel.
This is one clinical location, not the address for every SEMG appointment. Use the address and suite shown in your appointment confirmation.
Southeast Medical Group frequently asked questions
Which Southeast Medical Group does this page cover?
This guide covers MySEMG.com, the independent primary-care network serving Georgia, Alabama and Tennessee.
What is the main appointment number?
Call 770-442-1911. Individual clinics may also publish direct local numbers.
How many providers and locations are there?
Southeast Medical Group currently reports 173 providers and 50 locations.
Can I schedule online?
Yes. Online self-service scheduling is available, along with telephone booking and selected portal scheduling.
Does SEMG offer same-day appointments?
Yes, at selected clinics. Call early and confirm appointment or walk-in availability before traveling.
What portal does SEMG use?
Southeast Medical Group uses FollowMyHealth for health summaries, records, messages, appointments, refill requests and practice updates.
What should I bring to the appointment?
Bring a photo ID, current insurance card, medication and allergy lists, outside records, pharmacy details and written concerns.
How long do refill requests take?
The posted policy allows up to two business days and excludes weekends and holidays.
How do I call in a refill?
Call 770-442-1911, choose option 4 and then option 1. Leave complete patient, medication and pharmacy information.
Can I get an antibiotic without an appointment?
The posted refill policy requires an office visit for an antibiotic request.
Does SEMG offer in-house laboratory testing?
Selected Metro Atlanta clinics offer approximately 80 in-house tests, including CBC, CMP, lipid, TSH and A1C testing.
Which insurance plans are accepted?
The current list includes many commercial, Medicare, Medicaid, marketplace and military plans. Participation differs by state and location.
When is my copay due?
The current financial policy says copays, deductibles and coinsurance are due at the visit.
Is there a missed-appointment fee?
A missed visit or cancellation less than 24 hours ahead may result in a $25 fee.
Can I request a cost estimate?
Yes. Uninsured and self-pay patients may request a written Good Faith Estimate from the treating physician office.
How do I obtain medical records?
Submit a MediCopy authorization online, by email or in person. Call 866-587-6274 for assistance.
Can a caregiver use my portal?
Use Southeast Medical Group’s official proxy-authentication form instead of sharing the patient password.
When should I call 911?
Call 911 for chest pain, severe breathing difficulty, stroke symptoms, uncontrolled bleeding, unconsciousness, major trauma or another life-threatening condition.
Official Southeast Medical Group patient tools
The important rules and workflows are explained above. Use these official systems when you are ready to complete the final live action.