Slocum-Dickson Medical Group 2026: MyChart & Urgent Care

by
Central New York patient guide · Doctors, urgent care, MyChart, testing and billing

Move Through Slocum-Dickson Care Without Choosing the Wrong Campus or Department

Slocum-Dickson Medical Group is a physician-owned multispecialty practice serving Central New York from its Burrstone Campus in New Hartford, Business Park Campus in Utica and French Road Sleep Lab. The group combines primary care, specialty medicine, urgent care, laboratory testing, imaging and rehabilitation.

This guide explains the complete patient process inside one page: how to find a doctor, choose the right campus, use urgent care, prepare for a first visit, understand the newer MyChart system, verify insurance, avoid unexpected outside-lab charges, pay a bill and request older medical records.

Find a doctor Open MyChart Choose the right care
Do not use MyChart or Urgent Care for a life-threatening emergency. Call 911 or go to the nearest emergency department for chest pain, severe shortness of breath, possible stroke, loss of consciousness, uncontrolled bleeding or another serious emergency.
Important MyChart record change: As of June 1, 2026, St. Joseph’s MyChart information is no longer available to Slocum-Dickson patients. For Slocum-Dickson records dated before October 29, 2025, contact Health Information Management at 315-798-1498.
Founded

Serving Central New York since 1938.

Care network

More than 25 departments and over 100 providers.

Main phone

315-798-1500

New patients

315-798-1578

Information review

Official details checked August 4, 2026.

Start with the correct care path

Which Slocum-Dickson service should you use?

PRIMARY OR SPECIALTY OFFICE Planned or ongoing medical care

Use a scheduled office appointment for preventive care, chronic-condition management, specialist evaluation, medication follow-up, surgical planning and symptoms that do not require immediate treatment.

Best for: annual care, diabetes, blood pressure, allergy, neurology, dermatology, orthopedics, OB/GYN, pediatrics and long-term treatment.
URGENT CARE One minor problem that needs prompt care

Slocum-Dickson Urgent Care treats patients over age two for a single non-life-threatening illness or injury. Online check-in is strongly recommended.

Best for: common illness, minor cuts, sprains, possible uncomplicated broken bones, backaches and selected work-related injuries.
911 OR EMERGENCY DEPARTMENT Potential threat to life or function

An emergency department is appropriate when waiting for routine or urgent care may endanger breathing, circulation, consciousness, the brain or another vital function.

Use emergency care for: chest pain, severe breathing difficulty, possible stroke, unconsciousness, uncontrolled bleeding or major trauma.
Simple decision rule: Scheduled office for planned care, Urgent Care for one minor same-day problem, and 911 or an emergency department for severe or potentially life-threatening symptoms.

Go directly to the patient task you need

The important instructions are explained below so patients do not have to open several pages merely to understand what to do.

Campus decision guide

Which Slocum-Dickson location handles your service?

Campus addresses, major departments and arrival guidance
Location Address Major departments Before traveling
Burrstone Campus 1729 Burrstone Road, New Hartford, NY 13413 Family Practice, Internal Medicine, Urgent Care, laboratory, imaging, rehabilitation, allergy, endocrinology, hematology/oncology, neurology, eye care, orthopedics, pain care, podiatry and rheumatology. Confirm the department, floor, reception desk and correct entrance.
Business Park Campus 117 Business Park Drive, Utica, NY 13502 Breast Care, dermatology, imaging, OB/GYN and infertility, pediatrics, and plastic and reconstructive surgery. Do not assume laboratory service is available; the dedicated lab page currently lists this lab as temporarily closed.
Sleep Lab 615 French Road, New Hartford, NY 13413 Sleep-study and sleep-laboratory services. Review arrival, medication, sleep and overnight instructions provided by the sleep department.

Choose the correct entrance at Burrstone

Main entrance

Use for most scheduled physician and specialty appointments unless your instructions name another entrance.

Urgent Care entrance

Urgent Care is accessed from the rear/lower-level area. Current temporary routing should be checked before arrival.

Rehabilitation entrance

Use for physical and rehabilitation services when instructed. Wheelchairs are available at the three published entrances.

Local navigation tip: Save the campus, entrance, department, provider and floor together. “Slocum-Dickson” alone is not enough because services are divided between campuses and reception areas.
Check live location details Open the Burrstone building map
Doctor search workflow

How to find the correct Slocum-Dickson provider

Start with the needed specialty Search by department when you do not already know a provider’s name. This prevents selecting a clinician who does not treat the condition or age group involved.
Review the provider’s campus The directory shows whether the provider works at Burrstone, Business Park or another service location.
Check whether a referral is required Some managed-care plans require a primary-care referral before a specialty appointment can be covered.
Confirm new-patient availability A provider listed in the directory may not have immediate new-patient openings.
Verify the exact insurance product Give the office the insurer, plan, network, member ID and type of coverage shown on the card.
Call the department directly when possible Provider pages show department telephone numbers, which may be more efficient than starting with the general switchboard.
Provider-selection call script
“I need a [primary care or specialty] provider for [brief reason]. I am a [new/existing] patient with [full insurance plan and network]. Is this provider accepting patients, at which campus, and do I need a referral, prior authorization or records before scheduling?”
Search doctors by department Call New Patient Services
New-patient process

How to become a Slocum-Dickson Medical Group patient

Insurance affects new-patient scheduling. Slocum-Dickson states that it will schedule new patients only when their insurance plan participates with the group.
Call New Patient Services Telephone 315-798-1578 and state whether you need primary care, pediatrics, OB/GYN or a specialty department.
Read the entire insurance card Give the representative the exact product and network—not only the company name.
Ask whether your plan requires provider assignment Some plans require a designated primary-care physician, while certain products permit designation of a GYN physician.
Confirm referral and authorization rules Specialty consultations, imaging, procedures and treatment may require a referral, prior authorization or pre-certification.
Arrange transfer of relevant records Ask the new department what it needs before the first visit. A focused transfer may include recent notes, imaging, laboratory results, medication history and specialist reports.
Write down the complete appointment route Save the provider, campus, building entrance, floor, registration desk, arrival time and department number.
Existing-patient continuity option: The insurance page states that patients who have seen a Slocum-Dickson provider within the last three years may have a continuity-of-care option when a plan becomes out of network. This does not apply to plans on the group’s not-accepted list and must be confirmed before care.
Prevent check-in delays

What to bring to your first Slocum-Dickson appointment

Arrive 15 to 30 minutes before the appointment
Government-issued photo identification
Current primary and secondary insurance cards
Referral or authorization when required
All current medications or a complete medication list
Medication allergies and past serious reactions
Relevant outside records and test results
Preferred pharmacy name and location
Copay or other expected registration payment
Questions written in priority order
Medication safety tip: Slocum-Dickson asks patients to bring all current medications to each office visit. Original containers help the care team confirm the drug, dose, directions and prescribing clinician.
New symptom

Write when it started, what makes it better or worse, associated symptoms and treatments already tried.

Chronic condition

Bring home readings, recent medication changes, specialist updates and a list of current concerns.

Procedure or imaging

Confirm preparation, medication restrictions, fasting, transportation and insurance authorization.

Same-day non-emergency care

How Slocum-Dickson Urgent Care works

Age requirement

Urgent Care treats individuals over two years of age.

Visit focus

The service is designed for one minor, non-life-threatening problem.

Clinical support

A physician is onsite, with access to laboratory, X-ray and physical-therapy resources.

Urgent Care location, hours and access
Item Current published detail Patient action
Location Lower level at the rear of the Burrstone Campus, 1729 Burrstone Road. Check the temporary-location notice because internal routing may change.
Monday-Friday 7:30 a.m.-8 p.m. Use online check-in before traveling.
Saturday-Sunday 9 a.m.-6 p.m. Check holiday or closure notices first.
Phone 315-798-1400 Call for department questions, not to replace emergency services.
Walk-ins Accepted when schedule capacity allows. A walk-in is not guaranteed to be seen when the schedule is full.

Online check-in: what actually happens

Reserve an estimated place Open the official Urgent Care page and use its online check-in button to join the virtual queue.
Enter accurate contact details Use a mobile number that can receive the queue’s text updates.
Wait away from the clinic The system is designed to let patients remain at home or another convenient place instead of waiting the entire time onsite.
Watch for timing updates Text messages provide estimated-time changes and tell the patient when to arrive.
Follow the current entrance signs Urgent Care has used temporary lower-level routing across from Rehabilitation, so check the live notice.
Diagnostic limitation: The urgent-care page states that weekday CT is available until 6 p.m. and ultrasound until approximately late afternoon. CT and ultrasound are not available on weekends through the urgent-care workflow, and CT may require insurance authorization.
Skip Urgent Care for emergency warning signs. Call 911 or use the nearest emergency room for chest pain, severe shortness of breath, possible stroke, loss of consciousness or another severe condition.
Check in through the official Urgent Care page Call Urgent Care
Epic patient portal

What Slocum-Dickson MyChart can do

M
Non-urgent messages

Ask routine questions through a secure communication channel.

A
Appointments

Review appointment details and manage eligible scheduling tasks.

Rx
Prescription refills

Request renewal of eligible current medications.

T
Test results

View available results, sometimes before the ordering provider has reviewed them.

R
Referral requests

Request eligible referrals and review portions of the electronic record.

$
Bill payment

Pay eligible current account balances online.

MyChart is not an urgent-response system. The portal terms describe a general message response period of three to five business days and warn that delays may occur. Call the office for time-sensitive medical guidance and call 911 for emergencies.

MyChart signup and access rules

Personal patient account
  • Clinic staff may enroll a patient at registration or in the exam room.
  • A patient may receive an activation code for online signup.
  • A person must be age 12 or older to request a personal account.
  • Login credentials should never be shared.
Parent and guardian access
  • Proxy access may be requested for a child from birth to the 12th birthday.
  • For ages 12 through 17, parent access is generally limited to immunizations and scheduling.
  • Full teen proxy access is restricted because of state and federal privacy rules.
  • Proof of diminished capacity may support broader access in qualifying cases.
Immediate-result caution: A result can appear before the provider has reviewed it. An abnormal flag does not by itself explain severity, diagnosis or treatment. Contact the ordering office for interpretation.
Sign in to MyChart
Portal troubleshooting

What to do when Slocum-Dickson MyChart is missing information

You need a record dated before October 29, 2025 Contact Slocum-Dickson Health Information Management at 315-798-1498 because older information may not be available in the current portal.
You previously viewed information through St. Joseph’s MyChart That account information stopped being available to Slocum-Dickson patients on June 1, 2026. Submit a records request when the needed item is absent.
A test result appears without an explanation Contact the ordering department. The portal may release results before the clinician has completed interpretation.
A message has not received a reply Routine responses can take three to five business days. Call the office when the matter is urgent or time-sensitive.
Your activation code does not work Use the portal’s signup or login-recovery option, or ask the provider office to confirm your email, phone and demographic information.
You cannot see a child’s complete chart Access rules change at age 12. Contact the office for proxy-access forms and an explanation of available permissions.
An old bill cannot be paid online Bills before April 2, 2019 are not eligible for MyChart payment. Contact the Business Office instead.
You believe portal information is inaccurate Contact Health Information Management at 315-798-1498 and request review of the official medical record.
Multispecialty care

Slocum-Dickson medical departments and what they handle

Department guide for choosing the correct starting point
Department Common patient needs Main campus
Family Practice Preventive care, common illness, well-baby care, immunizations, diabetes, blood pressure and minor office procedures. Burrstone
Internal Medicine Adult primary care, chronic conditions, preventive screening and medication management. Burrstone
Pediatrics Infant, child and adolescent preventive and illness care. Business Park
OB/GYN and Infertility Gynecologic care, pregnancy-related care, reproductive health and fertility evaluation. Business Park
Orthopedics Bone, joint, musculoskeletal injury, arthritis and surgical evaluation. Burrstone
Neurology Brain, nerve, seizure, headache, movement and neurologic conditions. Burrstone
Endocrinology Diabetes, thyroid, metabolism and hormone-related conditions. Burrstone
Hematology/Oncology Blood disorders, cancer evaluation and oncology treatment. Burrstone
Dermatology Skin, hair, nail, lesion and rash evaluation. Business Park
Eye Care Ophthalmology, optometry, eye disease and vision care. Burrstone
Breast Care Mammography, breast imaging, evaluation and coordinated breast services. Business Park
Rehabilitation Physical rehabilitation, recovery, mobility and therapy support. Burrstone
Referral tip: A specialist may appear available, but insurance can deny coverage when a required primary-care referral or authorization was not obtained before the visit.
Testing workflow

How to use the Slocum-Dickson laboratory

The laboratory provides clinical and pathology testing, performs more than 450,000 tests annually and accepts orders from Slocum-Dickson clinicians and outside physicians.

Current laboratory access details
Location or service Published hours Important instruction
Burrstone Laboratory Monday-Friday 7:30 a.m.-6 p.m.; Saturday 9 a.m.-noon; Sunday closed. Holiday hours vary. MyChart users may reserve a laboratory time.
Business Park Laboratory Currently listed as temporarily closed. Do not travel there for lab work without confirming reopening.
Laboratory phone 315-798-1469 Call about orders, collection preparation, location status and holiday hours.

What to bring for laboratory testing

Complete laboratory order or electronic-order confirmation
Photo identification
Current insurance card
Fasting or medication instructions
Collection containers when supplied in advance
Requested appointment or MyChart reservation details
Fasting safety: Do not stop medication or fast longer than instructed. Ask the ordering office how to handle diabetes medicine, insulin, blood thinners and morning prescriptions.
Check current laboratory details Call the laboratory
Radiology and breast imaging

Slocum-Dickson imaging services, campuses and hours

The Imaging Department is accredited by the American College of Radiology in CT, MRI, PET/CT, breast ultrasound, general ultrasound and mammography.

Imaging service schedule by campus
Campus or test Published hours Preparation question to ask
Burrstone general imaging Weekdays 7:30 a.m.-8 p.m.; weekends 9 a.m.-6 p.m. Is the specific test offered during the full department schedule?
Burrstone ultrasound Monday-Friday 7:30 a.m.-4 p.m. Do I need fasting or a full bladder?
Burrstone CT Monday-Friday 8 a.m.-6 p.m. Is contrast planned, and is authorization complete?
Business Park MRI Monday-Friday 7 a.m.-5 p.m. Are implants, devices or metal items MRI-safe?
Business Park ultrasound and PET/CT Monday-Friday 7:30 a.m.-4 p.m. What food, drink, glucose or medication restrictions apply?
Business Park mammography Monday-Friday 7:30 a.m.-5 p.m. Is this screening or diagnostic imaging, and are prior images available?
Imaging phone 315-798-1440 Confirm campus, test, arrival time and preparation.

Imaging procedures listed by the department

3D mammography

Digital breast screening and diagnostic imaging.

3T MRI

Detailed soft-tissue imaging using a magnetic field and radio waves.

CT

Cross-sectional X-ray imaging that may use contrast.

PET/CT

Combined metabolic and anatomical imaging.

Ultrasound

Real-time imaging using sound waves.

Bone density

Measurement used to evaluate bone strength.

Fluoroscopy

Moving X-ray imaging used to observe body functions.

Ductography

Specialized breast-duct imaging for selected symptoms.

Confirm that the imaging order was received
Verify prior authorization before arrival
Ask whether contrast will be used
Report kidney disease and contrast reactions
Report pregnancy or possible pregnancy
Bring prior outside images when requested
Check medication and fasting instructions
Arrange transportation when sedation is planned
Check imaging preparation and hours Call Imaging
Plan-specific verification

Insurance accepted by Slocum-Dickson Medical Group

A company name does not prove coverage. Participation can vary by product, provider and service. Confirm the exact plan with Slocum-Dickson and the insurer before scheduling.
Major participating insurance categories currently listed
Insurer or category Products or important examples Patient check
Aetna Commercial and Aetna Medicare Advantage. Verify provider and network.
Excellus BlueCross BlueShield Commercial, HMO Blue, Child Health Plus, Healthy New York, federal, Medicare Advantage, Essential and exchange products, plus listed safety-net products. Confirm exact Excellus product and whether a PCP assignment is required.
CDPHP Commercial, Medicare Advantage, managed Medicaid and Child Health Plus. Confirm the precise product.
Cigna Commercial products. Verify network and department.
Fidelis Child Health Plus, managed Medicaid, managed Medicare, Essential, metal-level and HARP products. Confirm that the exact product remains participating.
MVP Commercial, group and individual exchange, Gold Medicare, HMO and Medicare Advantage. MVP Essential and managed Medicaid appear on the not-accepted list.
UnitedHealthcare Commercial PPO, EPO, HMO, Navigate, Nexus, UMR and several listed Medicare products. UnitedHealthcare Community Plan managed Medicaid and Essential Plan are listed as not accepted.
Medicare Traditional Medicare Part B, Railroad Medicare and selected Medicare Advantage products from Aetna, CDPHP, Excellus, Fidelis, Humana, MVP, Trinity and UnitedHealthcare. Verify the exact Medicare Advantage plan and provider.
Other listed plans Beacon Health, CHAMPVA, federal workers’ compensation, Empire Plan, First Health, GHI/Emblem PPO, Integrated Health Plan, Lifetime Benefit Solutions, MagnaCare, Martin’s Point, Meritain, PHCS, Univera, no-fault and workers’ compensation. Confirm service-specific participation.

Plans currently listed as not accepted

Medicaid and Essential products
  • Amerigroup managed Medicaid
  • Emblem HIP managed Medicaid
  • GHI HIP managed Medicaid
  • UnitedHealthcare Community Plan managed Medicaid
  • UnitedHealthcare Essential Plan
  • MVP Essential Plan
  • MVP managed Medicaid
Out-of-area or state-specific plans
  • BCBS Anthem out-of-area HMO and EPO commercial
  • Boston Medical Health Net managed Medicaid
  • Blue Shield of Florida managed Medicaid
  • Green Mountain Care
  • Health First managed Medicaid
  • MassHealth managed Medicaid
  • Molina of Florida managed Medicaid
Other not-accepted plans
  • BCBS HMO Medicare Advantage
  • Health Net
  • UHC Maryland Individual Practice Association
  • TriWest
  • WellCare
Insurance verification script
“My plan is [complete plan and network], member ID [number]. I am seeing [provider] at [campus] for [visit, test or procedure]. Is the provider and location in network? Do I need a referral, prior authorization or pre-certification, and what copay, deductible or coinsurance should I expect?”
Check the live insurance list Call the Business Office
Prevent a second laboratory bill

Why some Slocum-Dickson tests create an outside-lab charge

Most routine testing may be completed onsite, but special testing can be sent to an outside laboratory. The outside organization may issue a separate bill, deductible, copayment or coinsurance charge.

Common outside laboratory

The billing page states that special tests are most often sent to Labcorp.

Other listed laboratories

Quest, Millennium, NeoGenomics, CBL Pathology, Mayo Clinic, Cleveland Clinic and Boston Children’s Hospital.

Tests more likely to leave the site

Selected drug screens, biopsies and specialized laboratory studies.

Ask whether the test is performed onsite The ordering office or laboratory should be able to identify whether the specimen is expected to leave Slocum-Dickson.
Ask for the outside laboratory name Insurance coverage depends on the organization that actually processes the specimen.
Verify that laboratory with your insurer Confirm that the outside lab is in network for the exact plan.
Ask whether an alternative is available When the selected outside lab is not covered, ask whether the order can be routed to a participating laboratory.
Compare separate explanations of benefits The office visit, specimen collection, pathology interpretation and outside testing may appear as different claims.
Outside-lab assistance

315-798-1767

Additional assistance

315-798-1775

Payments and account balances

How Slocum-Dickson billing works

Registration collects current information Present accurate insurance and demographic details. Registration areas are available on each floor of the Burrstone building.
Pay the required copay Copays required by the insurance contract are expected during registration.
Slocum-Dickson submits the claim Claim submission is a convenience or contractual service and does not automatically eliminate the patient’s payment responsibility.
The insurer processes coverage Review the insurer’s explanation of benefits for allowed charges, payment, adjustments, deductible and patient responsibility.
The remaining balance becomes due Non-covered and partially covered services may leave a patient or guarantor balance.
Request a plan before the account becomes delinquent Patients facing financial difficulty should call the number on the statement or Business Office to arrange a budget plan.
Online payment

Eligible bills can be paid through MyChart after account activation.

Older bills

Bills dated before April 2, 2019 cannot be paid through MyChart.

Business Office

Published hours are 8:45 a.m.-5 p.m. Call 315-798-1745.

Self-pay and payment-plan rules

Tell scheduling staff when you do not have insurance
Ask for an estimated charge before the visit
Expect payment during registration unless other arrangements exist
Review itemized charges and contractual adjustments
The credit policy expects full self-pay balance within 10 days of the statement
Call promptly to request a budget plan during financial hardship
Billing-question script
“I am calling about service date [date] and balance [amount]. My insurer’s explanation of benefits shows [status]. Please explain the charge, insurance payment, contractual adjustment and patient responsibility. Also tell me whether the claim needs correction or whether a payment plan is available.”
Pay an eligible bill through MyChart Call Billing
Health Information Management

How to request Slocum-Dickson medical records

Check MyChart first Available test results, appointment information, medicines, immunizations and portions of the record may already be accessible.
Use the correct written form Use the Patient Access Form when obtaining your own records and the Patient Release Form when authorizing disclosure to another person or organization.
Identify the patient completely Provide the legal name, date of birth, address, telephone number and other requested identifiers.
State exactly what is needed Specify visit notes, laboratory results, imaging reports, medication history, immunizations or a complete record.
Use a clear date range A focused start and end date may prevent unnecessary pages and processing delay.
Name the recipient and delivery route Enter the receiving provider, organization, address, fax or other approved destination accurately.
Sign with proper authority A legal representative may need to include guardianship, proxy, power-of-attorney or other authority documentation.
Allow up to 10 days The records page states that records can be obtained within 10 days after receipt of a complete written request.
Health Information Management

315-798-1498

Published hours: 8 a.m.-4:30 p.m.

Records email

roi@sdmg.com

Use for non-urgent records questions and avoid sending unnecessary sensitive information in an unsecured email.

Older electronic records: Contact this department for records dated before October 29, 2025 that are no longer visible after the MyChart transition.
Download official record forms Call Medical Records
Problem-solving guide

Common Slocum-Dickson problems and the next useful step

You arrived at the wrong campus Call the department immediately. Do not assume the office can move the appointment to the other campus.
You do not have a required referral Contact the primary-care office and insurer before the visit. The specialist cannot guarantee coverage when authorization is missing.
Urgent Care’s virtual queue is full Call the department or ask where to seek timely evaluation. Use emergency care when symptoms are severe.
The Business Park laboratory appears in an old directory The current laboratory page lists it as temporarily closed. Use Burrstone or confirm reopening before traveling.
A result appears before your doctor calls Do not diagnose yourself from the portal flag. Contact the ordering office for interpretation and next steps.
An older result disappeared after the portal change Request the official record from Health Information Management at 315-798-1498.
You received a separate laboratory bill Determine which outside laboratory processed the specimen, then compare its claim with your insurance benefits.
Your plan name appears on the accepted list but the claim was denied Confirm the exact product, network, provider, referral and authorization rather than relying on the insurer’s general brand name.
You cannot pay the full balance Contact the Business Office before the account progresses to collection and request a budget plan.
You need immediate medical advice Call the treating office. MyChart messages can take three to five business days and are not for urgent care.
Central New York patient shortcuts

Practical local tips that can prevent delays and repeat trips

01
Save the campus and entrance

Burrstone, Business Park and French Road are separate destinations.

02
Use Urgent Care check-in

Online reservation is safer than assuming a walk-in slot will remain available.

03
Check weather and holiday changes

Central New York weather, outages and holidays can change Urgent Care, laboratory and imaging hours.

04
Bring medication containers

The group asks patients to bring current medicines to every appointment.

05
Verify outside laboratories

Special tests may leave the building and create a separate claim.

06
Ask about authorization early

CT, specialty care and procedures may be delayed when insurer approval is incomplete.

07
Do not wait on a portal message

Call the office when the need cannot wait three to five business days.

08
Request old records ahead of time

Allow up to 10 days and account for the October 29, 2025 portal cutoff.

09
Confirm Business Park lab status

The current service page lists that laboratory as temporarily closed.

Call the correct department

Slocum-Dickson Medical Group contact directory

Department telephone numbers and best uses
Department Phone Best use
Main number 315-798-1500 General campus and department routing.
New Patient Services 315-798-1578 Finding an accepting doctor and starting new-patient registration.
Urgent Care 315-798-1400 Non-emergency urgent-care questions and current department access.
Business Office 315-798-1745 Insurance, statements, balances and payment arrangements.
Medical Records 315-798-1498 Record requests, older MyChart records and corrections.
Laboratory 315-798-1469 Orders, preparation, hours and collection questions.
Imaging 315-798-1440 MRI, CT, ultrasound, PET/CT and general radiology scheduling.
Breast imaging 315-801-7830 Mammography scheduling and breast-imaging questions.
Rehabilitation 315-798-1415 Rehabilitation and therapy scheduling questions.
Service comments 315-798-1419 Leave a message concerning the patient-service experience.
Emergency 911 Life-threatening illness or injury.
Travel and parking preparation

Slocum-Dickson campus maps

Burrstone Campus
1729 Burrstone Road
New Hartford, NY 13413
315-798-1500
Business Park Campus
117 Business Park Drive
Utica, NY 13502
315-798-1500
Driving direction shortcut: Both campus routes can begin from New York State Thruway Exit 31, following signs toward Route 12 South and the Burrstone Road exit. Confirm the final campus before leaving Burrstone Road.
Patient questions answered

Slocum-Dickson Medical Group frequently asked questions

Where are the main Slocum-Dickson campuses?

The Burrstone Campus is at 1729 Burrstone Road in New Hartford. The Business Park Campus is at 117 Business Park Drive in Utica.

What is the main telephone number?

Call 315-798-1500 for general routing. New patients can call 315-798-1578.

What are Urgent Care hours?

Published hours are 7:30 a.m.-8 p.m. Monday through Friday and 9 a.m.-6 p.m. on weekends. Holiday hours vary.

Can I walk into Urgent Care?

Walk-ins may be accepted when capacity allows, but online check-in is strongly recommended because a walk-in visit is not guaranteed when the schedule is full.

Who can use Urgent Care?

It treats patients over two years old for one minor, non-life-threatening illness or injury.

When should I go to an emergency room?

Use emergency care for chest pain, severe shortness of breath, possible stroke, unconsciousness, uncontrolled bleeding or another potentially life-threatening condition.

What can MyChart do?

MyChart supports routine messages, eligible appointment management, refill requests, available test results, referral requests, record access and bill payment.

Why are my older records missing?

St. Joseph’s MyChart information stopped being available to Slocum-Dickson patients on June 1, 2026. For records before October 29, 2025, call Medical Records at 315-798-1498.

How quickly will MyChart answer my message?

The portal terms describe a general response period of three to five business days. Call the office for a time-sensitive issue.

How do I find a new doctor?

Search the official provider directory or call New Patient Services at 315-798-1578. Confirm new-patient availability and insurance participation.

How early should I arrive for my first visit?

New patients are asked to arrive 15 to 30 minutes early and bring insurance information and all current medicines.

Do I need an insurance referral?

Some plans require a primary-care referral before specialty care. Ask the insurer and obtain the referral before arrival.

What are Burrstone laboratory hours?

The current laboratory page lists 7:30 a.m.-6 p.m. Monday-Friday and 9 a.m.-noon Saturday, with Sunday closed.

Can an outside doctor’s patient use the laboratory?

Yes. The laboratory accepts patients referred by physicians outside Slocum-Dickson. Bring the complete order and insurance card.

What imaging is offered?

Services include CT, MRI, PET/CT, ultrasound, mammography, general radiology, bone-density testing, fluoroscopy and selected image-guided procedures.

How do I obtain medical records?

Check MyChart first. For other records, submit the appropriate written patient-access or release form through Health Information Management.

How long do records take?

The medical-records page states that complete written requests can be fulfilled within 10 days after receipt.

How can I pay my bill?

Pay eligible current bills through MyChart or contact the Business Office. Bills before April 2, 2019 cannot be paid online.

Are payment plans available?

Yes. Contact the Business Office or the telephone number on the statement before the account becomes delinquent.

Does every provider accept every plan on the insurance list?

No. Participation is plan-specific and can vary by provider and service. Confirm with the office and insurer before care.

Final live actions

Official Slocum-Dickson patient tools

The important instructions are explained above. Use these official systems when you are ready to complete a live provider search, portal login, urgent-care check-in, payment or records-form download.

Find a provider MyChart login Urgent Care check-in Medical-record forms Current insurance list Laboratory status Imaging details Campus directions
Independent patient-information notice:

USMedicalGroup.org is not Slocum-Dickson Medical Group and cannot schedule appointments, provide medical advice, access records, process payments or guarantee insurance coverage. Provider availability, campus routing, portal access, hours, participating plans and service policies can change.

This guide is educational and does not replace diagnosis or treatment from a qualified medical professional. Call 911 for a life-threatening emergency.

Leave a Comment