Right Track Medical Group 2026: Locations, Services & Portal

Mississippi psychiatry, therapy, advanced treatment and patient-access guide

Use Right Track Medical Group Without Losing Time Between Intake, Treatment and Follow-Up

Right Track Medical Group provides outpatient mental healthcare for children, teenagers and adults age six and older at seven clinics across Mississippi. Care may include psychiatric assessment, medication management, therapy, telehealth and selected advanced depression or ADHD services.

This guide explains what the practice does, which clinic to contact, how a new-patient request works, what to prepare, how insurance verification should be handled, how to use the portal and refill form, and where to turn when outpatient care is not safe or fast enough.

Right Track is outpatient care, not an emergency service. Call or text 988 for immediate crisis support. Call 911 or go to the nearest emergency department when someone has made a suicide attempt, taken a dangerous overdose, has a weapon, cannot remain safe, is severely confused, is violent, or has another medical emergency.
Current clinics

Seven Mississippi locations.

Ages served

Children, teens and adults age six and older.

Office hours

Published general hours are Monday-Friday, 8 a.m.-5 p.m.

Main phone

662-234-7601

Information review

Official details checked August 4, 2026.

Start with the correct care path

Is Right Track Medical Group the right place for your need?

OUTPATIENT APPOINTMENT Symptoms are affecting daily life, but immediate safety is stable

Request an assessment for anxiety, depression, mood changes, trauma symptoms, attention concerns, postpartum depression, OCD or another non-emergency mental health need.

Best for: scheduled evaluation, medication decisions, therapy, treatment monitoring and longer-term follow-up.
URGENT CLINICAL CONTACT An existing patient is worsening or having a medication problem

Call the treating clinic rather than submitting only a routine portal or refill request. Explain the change, medication, timing and current safety concern.

Best for: worsening symptoms, significant side effects, missed medication instructions or a time-sensitive provider question.
CRISIS OR EMERGENCY There is immediate danger or the person cannot remain safe

Use 988, Mississippi Mobile Crisis, 911 or the nearest emergency department. Do not wait for an outpatient web-form response.

Best for: suicide attempt, imminent plan, dangerous overdose, severe agitation, violence, weapon access or medical instability.
Simple decision rule: Right Track is appropriate when care can safely occur through scheduled outpatient visits. A crisis service or emergency department is appropriate when delay could place the patient or another person in danger.

Go directly to the patient task you need

The practical rules are explained inside this page instead of sending patients through a collection of general links.

Physician-led outpatient care

What Right Track Medical Group does

Right Track Medical Group describes itself as a physician-led specialty mental healthcare organization. Its current Mississippi network brings psychiatrists, psychiatric nurse practitioners, therapists and other professionals into an outpatient model.

Early intervention

The practice aims to address symptoms before they progress to a level requiring crisis stabilization or inpatient treatment.

Individual treatment planning

The first assessment is used to determine whether the patient needs medication visits, therapy, both services, another evaluation or referral elsewhere.

Ongoing maintenance

Follow-up can continue after the initial treatment phase, especially during major stress, life transitions or symptom recurrence.

Ways a patient may enter care

Self-referral by contacting Right Track directly
Referral from a primary-care physician
Referral after an emergency department visit
Referral after hospital or psychiatric-facility discharge
Medication management while continuing with an outside therapist
Provider referral through the professional referral form
Referral does not always mean insurance approval. A clinician can refer the patient while the insurance plan still requires a separate behavioral-health referral, prior authorization or network confirmation.
Current Mississippi clinics

Right Track Medical Group locations and local planning tips

Current clinic directory, community context and final checks
Clinic Address Local context Check before traveling
Biloxi 1633 Popps Ferry Road, Suite A, Biloxi, MS 39532 Gulf Coast clinic located near the Innovation Center area. Confirm the suite because older Right Track material listed a previous Popps Ferry Road address.
Hattiesburg 101 Aldersgate Circle, Hattiesburg, MS 39402 Convenient for Hattiesburg and the University of Southern Mississippi area. Ask whether the visit is in person, telehealth, TMS or another service with separate arrival instructions.
Madison 117 Fountains Boulevard, Suite 1, Madison, MS Located near the Highland Colony Parkway corridor. Verify the ZIP in the appointment message because the current website footer displays an inconsistent Madison ZIP.
Olive Branch 9035 East Sandidge Road, Suite 201, Olive Branch, MS 38654 DeSoto County clinic near the Olive Branch Family Medical Center area. Confirm building entrance, floor and suite before leaving home.
Oxford 1203 Medical Park Drive, Oxford, MS 38655 Useful for Oxford, Lafayette County and the University of Mississippi community. Students should ask whether documentation, billing or appointment reminders can be kept separate from family contacts.
Starkville 200 MS-12 East, Starkville, MS 39759 Accessible to Starkville and the Mississippi State University community. Ask which services are physically offered here because the location page does not list every advanced treatment shown elsewhere on the website.
Tupelo 4428 South Eason Boulevard, Suite 1, Tupelo, MS 38801 Located across from the Specialty Orthopedic Group area. Ask whether the appointment is therapy, medication management, Qb testing or telehealth because preparation differs.
Do not drive to the address from an old search result. Right Track has moved or changed some clinic information over time. Use the location shown in the current appointment confirmation.
New-patient workflow

How to request a Right Track Medical Group appointment

Decide which service you are requesting Choose medication management, psychiatric evaluation, psychotherapy, psychological testing, TMS or Spravato when the form asks.
Select the most practical clinic Consider provider availability, patient age, service availability, insurance and travel—not distance alone.
Enter the patient’s legal information Use the name, date of birth, phone and email that should appear in the medical record.
Provide a safe contact method The form asks for consent to receive care-related texts or emails. Use contact information the patient can access privately.
Submit the official request The web form is a request for scheduling contact; it does not itself confirm an appointment time.
Allow the stated response period The official form asks patients to allow up to three business days for a response.
Follow up if no one responds After the third business day, call 662-234-7601. Confirm that the request was received and ask whether more information is needed.
Do not wait when safety worsens Use crisis or emergency care if the patient’s condition becomes unsafe while waiting for scheduling.
Why two timelines appear online: Right Track describes a goal of rapid access, sometimes within one or two business days. Its online form separately asks patients to allow up to three business days for a response. Treat the shorter timeframe as a goal, not a guaranteed appointment.
Appointment follow-up script
“I submitted a new-patient request on [date] for [service] at the [city] clinic. The patient is [age], the insurance plan is [full plan name], and the safest callback number is [number]. Can you confirm that the request was received, whether the service is available at that clinic, and what information is still needed?”
Prevent intake delays

What to prepare for the first appointment

Government-issued photo identification
Current insurance card, including behavioral-health information
All medications, doses and prescribing clinicians
Medication allergies and serious past reactions
Previous diagnoses and approximate dates
Psychiatric hospitalization and crisis history
Previous medications and why they were stopped
Current therapist, primary-care doctor and pharmacy
Recent laboratory, testing or discharge records
Custody, guardianship or power-of-attorney documents when applicable
School forms or teacher reports for a child assessment
Written questions and treatment goals

Create a one-page symptom timeline

1
When it started

Record the approximate date, life event, illness, pregnancy, medication change or other trigger.

2
How it affects function

Note effects on sleep, school, work, relationships, appetite, concentration and self-care.

3
What has been tried

List therapy, medication, lifestyle changes, hospital care and what did or did not help.

Practical privacy tip: Tell the intake team when voicemail, text, mail or insurance explanations could reveal mental healthcare to another person. Ask which communication options can be adjusted.
First clinical step

What happens during a psychiatric assessment?

The first appointment is intended to understand the person, current symptoms, history, safety, physical-health factors and treatment goals. It is not simply a medication-selection appointment.

Current concerns The clinician asks what changed, how long symptoms have been present and what is most disruptive now.
Medical and medication history Physical conditions, prescriptions, substances, supplements, sleep and previous medication reactions may influence the plan.
Mental health history The assessment may cover previous diagnoses, therapy, hospitalization, self-harm, trauma and family history.
Safety assessment The clinician may ask direct questions about suicidal thoughts, intent, plans, access to means and risk to other people.
Clinical impression Symptoms are considered together rather than treating one questionnaire or test score as the complete diagnosis.
Personalized next step The recommendation may include medication management, therapy, both, testing, another medical evaluation or referral elsewhere.
A useful outcome from the first visit: The patient should understand the working diagnosis or remaining questions, recommended service, medication plan when applicable, follow-up timing, safety instructions and whom to contact if symptoms worsen.
Services explained

Right Track Medical Group treatment options in plain English

Service purpose, patient role and preparation
Service What it does What the patient should ask
Psychiatric evaluation Examines symptoms, medical history, medication history, function and safety to guide diagnosis and treatment. What information is still uncertain, and what would change the treatment plan?
Medication management Prescribes and monitors psychiatric medicine when it is part of the treatment plan. What benefit, side effect, interaction and follow-up schedule should I expect?
Individual therapy Provides structured one-to-one work on thoughts, emotions, behavior, coping and life patterns. What therapy approach will be used, and how will progress be measured?
Family therapy Helps family members improve communication, support and responses to mental health needs. Who should attend, and what information remains private?
Coping-skills groups Teaches practical skills in a structured group environment when available. What is the group topic, age range, schedule, size and privacy expectation?
Telehealth Allows selected appointments through secure video when clinically and legally appropriate. Can the provider see me in the state where I will physically be during the visit?
Qb testing Uses computerized attention testing and motion measurement as one source of objective ADHD-related data. How will the result be combined with interviews, history and rating scales?
TMS Uses externally delivered magnetic pulses as a noninvasive treatment option for selected conditions. Which condition, protocol, schedule, safety screening and insurance rule apply?
Spravato Provides supervised esketamine nasal-spray treatment for eligible adults under a certified program. Am I eligible, what authorization is needed, how long is monitoring and who will drive me home?
Location matters: A service appearing on the main website does not mean it is available from every provider or at every clinic. Confirm the exact clinic before scheduling or beginning insurance authorization.
Advanced and testing services

TMS, Spravato and Qb testing require separate preparation

Transcranial magnetic stimulation

Right Track describes BrainsWay Deep TMS as a noninvasive treatment using magnetic pulses to target brain areas associated with conditions such as depression and OCD.

  • Expect a treatment course involving multiple visits rather than one session.
  • Report metal or electronic implants, seizure history and neurological concerns during screening.
  • Ask whether hearing protection is used and which side effects should be reported immediately.
  • Confirm insurance authorization before beginning the course.
Spravato or esketamine

Right Track offers supervised Spravato treatment for eligible adults. It is administered at a certified healthcare setting rather than taken home.

  • The patient is monitored for at least two hours after administration.
  • Plan transportation; the patient should not drive home after treatment.
  • Ask about oral-antidepressant requirements and authorization.
  • Spravato is not a replacement for emergency intervention during an active crisis.
Qb testing for ADHD

Right Track’s Tupelo information describes a computerized task that measures attention, impulsivity and movement as part of ADHD evaluation and treatment monitoring.

  • The computerized task itself is described as approximately 20 minutes.
  • Ask whether medication should be taken normally on test day.
  • Bring school, work and caregiver observations.
  • A QbTest result should be interpreted with clinical history, not by itself.

Clinic availability shown on current location pages

Advanced-service availability that requires final confirmation
Service What current Right Track pages show Final verification
TMS Specifically listed on the Biloxi, Hattiesburg, Madison, Olive Branch and Oxford location pages. Ask about the exact protocol, provider, start date and insurance authorization.
Spravato Promoted through the main service pages and described as available through certified treatment centers across Mississippi. Ask which current clinic accepts new Spravato patients and whether the plan covers the drug and observation visit.
QbTest The current detailed Qb testing page is centered on the Tupelo clinic. Ask whether the evaluation requires one or more appointments and which medication instructions apply.
Report worsening depression, unusual behavior or suicidal thoughts promptly. Advanced treatment does not eliminate the need for active safety monitoring, follow-up and emergency care when required.
Common treatment needs

Mental health conditions addressed by Right Track Medical Group

Depression

Persistent low mood, loss of interest, low energy, guilt, sleep change or reduced functioning.

Anxiety

Ongoing fear, worry, physical tension, panic or avoidance that disrupts daily activities.

ADHD

Attention, impulsivity or activity-level symptoms considered together with development and function.

PTSD and trauma symptoms

Intrusive memories, avoidance, heightened reactions, sleep problems or emotional changes after trauma.

OCD

Unwanted recurring thoughts and repeated behaviors or mental acts performed to reduce distress.

Postpartum depression

Depression, anxiety, guilt, disconnection or functioning problems during the postpartum period.

Mood disorders

Significant mood changes that require careful evaluation of timing, severity, sleep, energy and behavior.

Acute and seasonal stress patterns

Symptoms connected to trauma, seasonal patterns, major change or overwhelming life circumstances.

Symptoms can overlap. Poor concentration can occur with ADHD, anxiety, depression, trauma, sleep problems, substance use or a medical condition. A diagnosis should not be based on one symptom alone.
Patients age six and older

How parents can prepare for child or adolescent care

List symptoms at home, school and social settings
Bring teacher reports or behavior records when relevant
Provide custody or guardianship documents
List pediatric, neurological and developmental history
Bring prior testing, IEP or 504 information when available
List every medicine, supplement and previous reaction
Ask how parent and child interview time will be divided
Ask what information may remain confidential
For attention or behavior concerns

Record where the behavior occurs, how long it has been present, whether teachers see the same pattern, and how it affects learning, friendships and family life.

For depression, anxiety or trauma

Note sleep, appetite, school avoidance, isolation, physical complaints, irritability, self-harm statements and sudden changes in interests or friends.

Do not wait for a routine appointment when a child cannot remain safe. Call or text 988, use Mississippi Mobile Crisis, call 911 or go to an emergency department based on the level of danger.
Remote appointments

Telehealth preparation that prevents a failed visit

Confirm that the appointment is approved for telehealth Not every evaluation, test or treatment can be completed remotely.
Tell the office where the patient will physically be Provider licensing and emergency planning may depend on the patient’s location during the appointment.
Test the device before the visit Check the camera, microphone, speaker, browser, internet connection and portal login.
Choose a private space Use headphones when privacy is limited and tell the provider who else is in the room.
Keep a backup phone nearby Provide a number the clinician can call if video fails.
Prepare medication and pharmacy information Keep bottles or an accurate medication list within reach.
Know the nearest emergency location The provider may need the patient’s exact physical location during a safety concern.
College-student tip: Confirm whether the patient will be physically in Mississippi during the visit. Traveling home to another state can affect whether the clinician is permitted to complete that telehealth appointment.
Coverage verification

How to verify insurance before a Right Track appointment

Right Track states that it works with many commercial insurance plans and displays insurers such as Blue Cross Blue Shield, Cigna, Aetna, UnitedHealthcare, Medicare and TRICARE. A logo does not guarantee that every provider, clinic or treatment is in network.

Read the full plan name Record the commercial, marketplace, employer, Medicare or military product and behavioral-health network.
Give Right Track the exact member information Ask whether the chosen provider and clinic participate in that exact product.
Call the insurer separately Verify the provider by name, location, tax entity and intended service.
Ask about behavioral-health administration Some medical plans use a separate company or network for mental healthcare.
Verify authorization Psychological testing, TMS, Spravato and some medication services may have separate medical-necessity or prior-authorization rules.
Ask for expected patient cost Confirm the copay, deductible, coinsurance and whether professional, drug and observation charges are separate.
Medicare and Medicaid require direct confirmation. The currently published Right Track FAQ says Medicaid is not accepted and describes Medicare at Biloxi, Corinth and Meridian. The current live clinic directory no longer lists Corinth or Meridian, so that FAQ cannot safely be treated as a complete 2026 location list.
Do not assume private pay solves a Medicaid restriction. The current FAQ states that regulations prevent its clinics from seeing Medicaid beneficiaries even when they offer to pay privately. Confirm the current rule before scheduling.
Insurance call script
“My plan is [full plan and network name]. I want care from [provider or service] at the Right Track Medical Group clinic in [city]. Is that provider and clinic in network for psychiatric evaluation, medication management or therapy? Do I need a referral or prior authorization, and what amount is expected at the first visit?”
Payment and estimate planning

What to ask about cost before treatment begins

Right Track’s FAQ states that payment is due at the time of service and that patients may use commercial insurance or private-pay options. When the practice is out of network, its FAQ describes a process in which it may file benefits after the visit and reimburse the covered amount.

New-patient assessment price
Medication follow-up price
Individual or family therapy price
Testing and report fees
TMS evaluation and treatment-course cost
Spravato drug and observation charges
Cancellation or missed-visit policy
Out-of-network claim and reimbursement process

Good Faith Estimate for uninsured or self-pay care

A patient who is uninsured or choosing not to use insurance can ask for a written Good Faith Estimate of expected charges. Federal guidance generally requires an estimate when requested or when qualifying care is scheduled at least three business days ahead.

Ask for separate estimates when needed. A medication visit, laboratory work, prescription, TMS course, Spravato drug and supervised observation may not all be included in one quoted amount.
Cost-estimate script
“I am [uninsured/not using insurance] and would like a written Good Faith Estimate for [service]. Please include the evaluation, follow-up, testing, medication-administration, observation and facility-related charges that Right Track expects to bill.”
Existing-patient tools

How to use the Right Track Medical Group patient portal safely

M
Routine messages

Use the portal for non-emergency questions when the office has instructed patients to communicate there.

D
Documents

Review available visit information, forms or account documents supported by the portal.

A
Account access

Use the correct patient identity and avoid sharing a password between family members.

Do not send an emergency message and wait. Portal messages may not be reviewed immediately. Call the clinic for an urgent existing-patient concern, use 988 for crisis support and use 911 for immediate danger.
The portal name says Beacon Right Track’s current patient-portal link opens a Beacon outpatient InSync portal. Confirm the patient and practice information before signing in.
You cannot reset the password Contact Right Track using the existing-patient channel and ask the office to verify the email or phone attached to the account.
You need access for a child Ask the clinic about proxy or guardian access rather than signing in through the child’s credentials without instructions.
The provider is missing Confirm that the portal account belongs to the correct Right Track location and patient record.
Medication workflow

How to request a medication refill without creating a treatment gap

Count the medication before it runs out Submit routine requests early enough to allow clinical review, pharmacy processing and possible insurance authorization.
Select the correct clinic The refill form asks for the treating location.
Use the patient’s complete identifying information The form requests name, date of birth, email, phone and insurance type.
Provide complete medication information Include the medicine name, strength, directions, remaining amount and current pharmacy.
Allow the stated response period Right Track asks patients to allow up to three business days for a response.
Call when the situation is time-sensitive Contact the clinic if the medicine will run out before the normal response period or if the patient is having a significant reaction.
Do not abruptly stop a psychiatric medication unless a qualified clinician gives that instruction. Sudden discontinuation can cause withdrawal symptoms or worsening illness. A severe allergic reaction, overdose, breathing problem, loss of consciousness or dangerous behavior requires emergency care.
Refill follow-up script
“I requested a refill on [date] for [medication and strength]. I have [number] doses remaining, and my pharmacy is [name and location]. Can you confirm whether the request was received and whether an appointment, test or authorization is required?”
Mental health information

Patient records, privacy and communication rights

The privacy notice linked by Right Track explains that health information may be used for treatment, payment and healthcare operations. It also describes patient rights involving access, correction requests, confidential communication and disclosure information.

Rights described in the linked notice
  • Request access to medical and billing records
  • Ask for a correction or amendment
  • Request communication through an alternative method or location
  • Ask for certain use or disclosure restrictions
  • Request an accounting of qualifying disclosures
  • File a privacy complaint without retaliation
Important mental-health record distinction

HIPAA generally gives patients access to medical and billing records, but separately maintained psychotherapy notes are treated differently and are generally excluded from the standard right of access.

Privacy-office information: The notice linked by Right Track lists the Beacon Privacy Office and compliance hotline at 844-857-8813. Its stated effective date is September 25, 2024.
Use secure channels for sensitive details. Do not place a complete psychiatric history, Social Security number, insurance image or medication record into an ordinary email unless the practice specifically provides secure instructions.
Mississippi local crisis routing

Where to get help when Right Track outpatient care is not enough

988 Suicide & Crisis Lifeline

Call or text 988 for free, confidential, 24-hour crisis support in the United States.

Immediate danger

Call 911 or go to the nearest emergency department for an active attempt, dangerous overdose, weapon, violence or medical instability.

Mississippi DMH Helpline

Call 1-877-210-8513 for information about mental health services and resources in Mississippi.

Mobile Crisis team for each Right Track clinic area

Regional crisis numbers based on the county containing each clinic
Right Track area County and region Mobile Crisis number Use this service for
Oxford Lafayette County · Region 2 866-837-7521 Community-based mental health crisis assessment and stabilization.
Tupelo Lee County · Region 3 866-255-9986 Crisis support when outpatient scheduling is not fast or intensive enough.
Olive Branch DeSoto County · Region 4 888-287-4443 Mobile behavioral-health crisis response in the community.
Starkville Oktibbeha County · Region 7 866-866-6505 Urgent assessment and stabilization support.
Madison Madison County · Region 8 877-657-4098 Behavioral-health crisis support outside a routine clinic visit.
Hattiesburg Forrest County · Region 12 North 888-330-7772 Mobile assessment in the Hattiesburg and Pine Belt area.
Biloxi Harrison County · Region 12 Coast 800-681-0798 Mobile crisis response in the Gulf Coast service area.
What Mobile Crisis does: Mississippi describes these teams as mental health professionals who can provide assessment and stabilization where the person is experiencing the crisis. Teams are available 24 hours a day across all 82 counties.
Call 911 instead of waiting for Mobile Crisis when immediate physical safety cannot be maintained. Tell the dispatcher about weapons, overdose, injuries, violent behavior and the person’s location.
Troubleshooting

What to do when the patient process stalls

No response to the new-patient form Call after the third business day. Confirm the form was received and that the contact information is correct.
The nearest clinic lacks the service Ask whether another Right Track location or telehealth can provide it before requesting a completely new intake elsewhere.
The insurer says the provider is out of network Ask Right Track for the billing entity, provider name and location used for claims, then verify again with the insurer.
Medicare information is unclear Do not rely on the generic homepage logo or the inconsistent FAQ location list. Obtain confirmation for the exact current clinic.
A refill has not reached the pharmacy Confirm the request date, medication, pharmacy location, remaining doses and whether an appointment is overdue.
The portal login fails Use the existing-patient form or call the clinic to verify the email and patient account.
The patient’s condition worsened while waiting Move to urgent clinical contact, Mobile Crisis, 988, 911 or an emergency department based on the safety risk.
A treatment result is disappointing Contact the treating provider before stopping medication or abandoning the plan. Ask what response timeframe was expected and what alternatives remain.
Statewide clinic map

Map of Right Track Medical Group clinics in Mississippi

The map search below can display Right Track locations across Mississippi. Open the specific clinic result and compare it with the address in the appointment confirmation before starting navigation.

Patient questions answered

Right Track Medical Group frequently asked questions

What is Right Track Medical Group?

It is a physician-led outpatient mental health organization serving Mississippi patients through psychiatry, medication management, therapy, telehealth and selected advanced services.

Where are the clinics?

The current directory lists Biloxi, Hattiesburg, Madison, Olive Branch, Oxford, Starkville and Tupelo.

What ages are treated?

The official site states that children, adolescents and adults age six and older can receive care. Confirm that the selected provider treats the patient’s age group.

Do I need a physician referral?

Right Track allows self-referral as well as referrals from physicians, hospitals and psychiatric facilities. Your insurance may still require a separate referral or authorization.

How quickly will Right Track contact me?

The new-patient form asks patients to allow up to three business days. Some clinic pages describe a goal of one- or two-business-day access, but actual availability varies.

What services are offered?

Services may include psychiatric evaluation, medication management, individual and family therapy, coping-skills groups, child and adolescent care, telehealth, Qb testing, TMS and Spravato.

Does Right Track accept insurance?

Right Track states that it works with many commercial plans. Verify the exact plan, provider, clinic and service with both Right Track and the insurer.

Does Right Track accept Medicare or Medicaid?

The current FAQ says Medicaid is not accepted and describes limited Medicare participation. Because its Medicare location list does not match the current clinic directory, direct verification is essential.

How long does a refill request take?

The official refill form asks patients to allow up to three business days for a response. Request routine medication before it runs out.

What should I do during a mental health crisis?

Call or text 988 for crisis support. Call 911 or go to an emergency department for immediate danger or a medical emergency. Mississippi also operates regional Mobile Crisis Response Teams.

Final live actions

Official Right Track Medical Group patient tools

The main patient rules and preparation steps are explained above. Use the official systems below when you are ready to complete a live request or access a changing patient account.

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