Regal Medical Group 2026: Doctors, Urgent Care & Authorization

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Southern California care network · Doctors, referrals, urgent care and member help

Find Your Regal Doctor and Move Through the Referral Process Without Guesswork

Regal Medical Group connects members with primary care doctors, specialists, hospitals, urgent care centers, laboratories and care-support programs throughout Southern California. It works alongside participating insurance plans, but it does not replace the member’s health plan.

Use this guide to find a doctor, understand PCP assignments, schedule care, track a referral authorization, locate urgent care, prepare for an appointment, resolve a bill and determine whether Regal, the physician or the insurance plan should handle your question.

Find a Regal doctor Track an authorization Find urgent care
Medical emergency: Call 911 for severe chest pain, stroke symptoms, major trauma, uncontrolled bleeding, loss of consciousness, severe breathing difficulty or another potentially life-threatening condition. Emergency care should not be delayed while checking network participation or authorization.
Regal is not your insurance company. Your health plan administers benefits, copays and coverage. Regal coordinates its contracted provider network and reviews many referrals and authorization requests. Some problems require contacting both organizations.
Customer Service

818-357-5000

Toll-free line

866-654-3471

Service hours

Monday–Friday
8 a.m.–5 p.m.

Network scale

3,000+ PCPs and 10,000+ specialists

Information review

Checked August 5, 2026

Start here

Which Regal Medical Group service solves your problem?

DOCTOR FINDER Choose a primary care doctor

Search by ZIP code, city, language, specialty or physician name. Confirm that the doctor participates with your exact plan and is accepting new patients.

Use for: new-member setup, PCP changes, nearby offices and physician contact details.
PHYSICIAN OFFICE Schedule or change a visit

Call the physician’s office directly for appointment availability, arrival instructions, medication questions and clinical follow-up.

Use for: appointment times, refills, test orders, symptoms and office-specific instructions.
AUTHORIZATION TRACKER Check a referral decision

Enter the tracking number given by the PCP, referring specialist or Customer Service to view the general status.

The formal approval or denial notice is mailed to the member’s address on file.
URGENT CARE Find same-day non-emergency care

Search contracted urgent care centers by city or ZIP code, then call the location to verify hours and services.

Use for: minor illness or injury that should not wait for a routine appointment.
HEALTH PLAN Confirm benefits or appeal rights

Contact the insurer for coverage, copays, premiums, Evidence of Coverage, formal grievances and many appeal questions.

The health-plan phone number appears on the member identification card.
CUSTOMER SERVICE Fix a network or routing issue

Call Regal when you cannot identify your PCP, need an authorization number or require help understanding the medical-group process.

Call 818-357-5000 or 866-654-3471, Monday through Friday, 8 a.m.–5 p.m.

Go directly to the Regal answer you need

The important rules and next steps are explained inside this page rather than hidden behind a list of links.

Network explained

What Regal Medical Group does for members

Regal Medical Group is an affiliate of Heritage Provider Network and operates a large physician-led network in Southern California. Its official website reports more than 3,000 primary care physicians, more than 10,000 specialists and access to hundreds of urgent care centers, hospitals and laboratories.

Your health plan

Administers insurance benefits, covered services, premiums, copays, deductibles, Evidence of Coverage and plan-level appeals.

Regal Medical Group

Coordinates the contracted physician network, supports members and reviews many referrals and prior-authorization requests.

Your PCP

Provides routine care, coordinates treatment, orders tests and starts many specialist or service referrals.

Keep your plan card available: The card normally identifies your insurer, medical group and assigned primary care physician. Bring it to every appointment, laboratory, imaging center, urgent care visit and pharmacy.
A doctor can appear on Regal’s website while participating only in certain regions, health plans or product types. Always verify the exact plan and effective date before receiving non-emergency care.
First-week checklist

What a new Regal Medical Group member should do first

Read the health plan card Confirm that Regal Medical Group is listed and record the assigned PCP’s name, office and member-services number.
Verify the PCP assignment Search the physician in Regal’s Doctor Finder and call the office to confirm that it accepts your plan and new patients.
Schedule an establishing visit A first visit allows the PCP to review medical history, medications, preventive needs and specialist care already in progress.
Find nearby urgent care before it is needed Save at least one contracted urgent care location and verify its usual hours, telephone number and available services.
Transfer important records Ask former providers to send relevant records to the new PCP before the appointment whenever possible.
Save Customer Service Store 818-357-5000 and 866-654-3471 in your phone for PCP, referral and network assistance.

New-member orientation

Regal publishes telephone orientation sessions each Monday and Friday, with an English session at 10 a.m. and a Spanish session at 1 p.m. The sessions explain in-network hospitals, urgent care and authorization procedures.

Orientation RSVP

844-250-1840

General Customer Service

818-357-5000

Monday–Friday, 8 a.m.–5 p.m.

Open the official welcome guide View Medicare member guidance
Doctor search workflow

How to find a Regal Medical Group PCP or specialist

Open the official Doctor Finder Avoid advertisements and third-party provider directories that may contain outdated network information.
Begin with your ZIP code Choose a practical distance from your home or workplace. Expanding the radius may show additional PCP and specialist options.
Select the physician type Choose primary care for routine coordination or select a specialty when you already know the required field.
Use personal-preference filters Review language, gender, location and other available filters when those details affect access or communication.
Open each possible profile Record the complete office address, telephone number and any listed hospital or medical-group information.
Call before selecting the physician Ask whether the doctor accepts new patients under your exact insurance plan and Regal assignment.
Confirm the effective date When changing PCPs, ask the health plan when the assignment becomes active. The change may not be immediate.
Save the confirmation Keep the representative’s name, call date and confirmation or reference number when available.
Search Regal doctors Call for PCP help
Scheduling guide

How to schedule an appointment with a Regal provider

Regal’s Doctor Finder helps identify participating providers, but the physician’s office generally controls appointment scheduling. Call the office number displayed in the directory or on the authorization letter.

PCP
Primary care

Call the assigned PCP directly for a first visit, physical, recurring symptoms, medication management or routine follow-up.

SPEC
Specialist care

Wait for any required authorization and schedule with the provider named on the approval notice.

TEST
Lab or imaging

Confirm that the order and authorization are complete before contacting the approved facility.

Questions to ask while scheduling

Is this provider contracted with my exact plan?
Is the doctor accepting new patients?
Do I need an authorization or referral?
Which office is listed on the authorization?
What time should I arrive?
What records, images or medications should I bring?
Does the visit require fasting or preparation?
What copay is expected at check-in?
An approved authorization does not automatically create an appointment. After approval, contact the provider named in the notice and schedule the service before the authorization expires.
Primary care coordination

Why your Regal primary care physician matters

The PCP is generally the first point of contact for routine care and plays a central role in coordinating services within an HMO-style network.

Preventive care

Physicals, screenings, vaccinations and routine health monitoring.

Illness and injury

Evaluation of non-emergency symptoms, minor injuries and recurring problems.

Medication review

Prescription management, refill decisions and medication reconciliation.

Care coordination

Specialist referrals, testing orders, follow-up and review of outside treatment.

How to change your PCP

Choose a possible replacement Use the Doctor Finder and confirm that the physician accepts your plan and new patients.
Contact Regal Customer Service Ask for help confirming network participation and the physician’s identification details.
Contact the health plan The insurer may need to formally update the PCP assignment connected to your membership.
Confirm the effective date Do not assume the new assignment is active on the date you request it.
Transfer relevant records Send medication, laboratory, imaging and specialist information to the new office.
Referral workflow

How Regal specialist and service authorizations work

Many specialist visits, imaging tests, surgeries, medications and other services require prior authorization. The treating or referring provider submits the request to Regal when Regal is responsible for reviewing it.

The PCP evaluates the problem The physician determines whether treatment, testing or specialty evaluation is medically appropriate.
The office submits the request The provider sends the clinical information and requested service to Regal for review when authorization is required.
A tracking number is created Ask the provider for the authorization tracking number before leaving the office or during a follow-up call.
Regal reviews the request Additional records may be requested when the original submission does not contain enough information.
A formal decision is issued Regal mails an approval or denial notice to the member’s address on file.
The member schedules approved care Call the provider listed in the approval and confirm the office, service and authorization expiration date.
Regal states that 97% of authorization requests are approved within 10 business days. A specific request may take a different amount of time depending on urgency, clinical documentation and applicable review rules.
Do not schedule with a different specialist without checking first. An authorization may be limited to the provider, location, service, quantity and date range printed on the notice.
Member tracking tool

How to use the Regal authorization status tracker

The tracker provides general status information using the authorization tracking number. It does not replace the formal written decision mailed to the member.

1
Get the tracking number

Ask the PCP, referring specialist or Customer Service for the number associated with the request.

2
Enter the complete number

Use every segment exactly as provided, including any year, date, letter and sequence sections.

3
Read the status carefully

Determine whether the request is pending, approved, denied, redirected or waiting for information.

4
Wait for the formal notice

The mailed decision contains the approved provider or the reason and rights associated with a denial.

5
Schedule approved care

Call the provider listed in the approval rather than assuming any specialist can perform the service.

6
Escalate missing information

Contact the referring office or Customer Service when no tracking number or usable status is available.

Open the authorization tracker Call Customer Service
Status decoder

What an authorization status means and what to do next

General authorization statuses and practical next actions
Status Likely meaning What it does not mean Next action
Pending The request remains under review. It is not an approval and should not be treated as permission to schedule an unauthorized service. Ask whether additional clinical information is needed.
Approved The listed service was authorized under stated conditions. It does not guarantee zero patient cost or permit a different provider. Read the notice and schedule with the named provider before expiration.
Denied The requested service was not authorized as submitted. It does not prevent the member from reviewing appeal rights or discussing alternatives. Read the denial reason and follow the appeal instructions.
Modified A different service, quantity, provider or treatment path may have been authorized. It is not approval for the original request in full. Compare the approval with the original request and contact the referring office.
More information needed Clinical records or another required detail may be missing. The member may not be able to supply the clinical documentation personally. Ask the referring provider whether the requested records were sent.
Redirected Care may have been routed to another contracted provider or facility. The original provider is not automatically authorized. Use the provider information printed on the formal notice.
Expired The approved date range has ended. An old approval normally cannot be reused for a later appointment. Contact the ordering provider about a new request.
Authorization-status call script
“I am calling about authorization tracking number [number] for [service]. The request was submitted by [doctor] on approximately [date]. Please tell me the current status, whether additional information is needed, the approved provider and location, and the authorization expiration date.”
Care-level decision

Should you use your PCP, urgent care or an emergency department?

Choose care based on symptom severity and medical need
Care setting Examples Before going Important warning
Primary care Physicals, chronic conditions, recurring symptoms, medication review and routine preventive care. Call the PCP office for the next available appointment or same-day guidance. Do not wait for routine care during a potentially life-threatening emergency.
Contracted urgent care Sprains, ear infections, minor burns, uncomplicated rashes, sore throat and other non-life-threatening problems. Use the Urgent Care Finder and call the facility to verify hours and services. Not every urgent care provides the same imaging, laboratory or pediatric services.
Emergency department Stroke symptoms, severe chest pain, major trauma, severe breathing difficulty, uncontrolled bleeding or loss of consciousness. Call 911 when emergency transportation is needed. Emergency care should not be delayed to obtain prior authorization.
Regal’s website notes that emergency care may be received at any hospital when needed, whether the hospital is in network or out of network. Non-emergency follow-up should be coordinated through the PCP and health plan.
Search contracted urgent care Call 911
Hospital finder

How to find a Regal-contracted hospital

Open the contracted-hospital search Search by hospital name, city or ZIP code radius.
Review the location and phone Open the matching result and record the full hospital address.
Confirm the planned service Network participation can differ by health plan, physician, service and hospital department.
Check authorization for scheduled care Planned admissions, procedures and hospital services may require approval before the service date.
Use emergency care when necessary In a genuine emergency, go to the nearest appropriate emergency facility or call 911.
Search contracted hospitals
Testing workflow

How laboratory and imaging appointments work

A doctor or specialist may order bloodwork, X-rays, MRI, CT, ultrasound or another diagnostic service. The order and authorization are different documents and both may be necessary.

Medical order

Describes the test requested by the clinician and the medical reason for it.

Authorization

Approves the service, provider, location, quantity or date range when prior review is required.

Appointment

Reserves the time with the approved laboratory or imaging provider.

Confirm the order was transmitted
Verify whether authorization is required
Use the provider listed in the approval
Ask whether fasting is required
Ask about medication restrictions
Bring the health plan card and photo ID
Confirm whether prior images are needed
Ask how and when results will be released
Regal identifies RadNet as a major radiology vendor with more than 150 California locations. Centrelake is referenced for members in Pomona and West Covina. Use only the facility approved for your request.
Review Regal lab and imaging guidance
Portal clarification

Does Regal Medical Group have a patient portal?

Regal provides an online member authorization-status tracker, but it should not be confused with a complete clinical patient portal.

Authorization tracker

A member-facing tool for checking the general status of a request using a tracking number.

Regal Express Access

A portal for contracted healthcare providers to review eligibility, claims, authorization status and referral requests.

Provider portals

Individual physician offices, laboratories and imaging vendors may operate separate portals for appointments, results or messages.

Patient warning: Do not attempt to register for Regal Express Access unless you are an authorized contracted provider. Patients should use the authorization tracker or contact the treating provider.
A laboratory or imaging portal may show results but does not replace the treating clinician’s interpretation. Contact the ordering provider for medical questions.
Plan verification

Health plans associated with Regal Medical Group

Regal’s official health-plan page includes Medicare Advantage, commercial, Medi-Cal, Special Needs, HMO, EPO, PPO and POS arrangements. Availability depends on region, medical group, product and enrollment period.

Medicare Advantage

Participating senior plans may include network and concierge support specific to the insurer.

Employer or individual plans

Commercial participation depends on the exact product and service area.

Medi-Cal

Participation may depend on the county-managed plan and assigned network.

Special Needs Plans

Eligibility, benefits and provider assignments are controlled by the specific plan.

Plans displayed on Regal’s official directory

Examples include Aetna, Alignment Health Plan, Anthem Blue Cross, Blue Shield, Blue Shield Promise, CalOptima, Cigna, Health Net, Humana, Imperial Health Plan, Inland Empire Health Plan, Molina, SCAN, UnitedHealthcare and WellCare.

A company name on Regal’s directory does not prove that every product offered by that insurer is accepted. Confirm the exact plan name, member network, physician and service location.
Insurance verification script
“Please confirm that Regal Medical Group and Dr. [name] at [address] are assigned under my exact plan. Is the provider accepting new patients? When does the assignment become effective? Do I need a referral or authorization for [service]?”
Review Regal health plans
Payment problem solver

What to do about copays and unexpected medical bills

Regal’s patient guidance states that copays are paid to the provider when services are received. The health plan—not Regal or the physician—determines the member’s copay amount.

Match the patient and service date
Confirm the provider and location
Locate the authorization number
Compare the bill with the explanation of benefits
Check whether insurance information was missing
Request an itemized statement
Verify the copay or coinsurance with the plan
Keep records of every billing call

Use this contact order

The provider did not bill insurance Contact the provider’s billing office and supply the plan card, member ID and authorization.
The plan says the service was not authorized Compare the billed service with the Regal authorization and contact Customer Service.
The provider appears out of network Verify whether the approval directed you to that provider and ask the health plan how the claim was processed.
The copay is incorrect Use the health plan’s Evidence of Coverage and explanation of benefits to verify the member responsibility.
Unexpected-bill call script
“I received a bill from [provider] for service on [date]. My Regal authorization number is [number], and my health-plan claim or EOB number is [number]. Please confirm whether insurance was billed correctly and explain why this amount is assigned to me.”
Rights and escalation

How to handle a denial, complaint, grievance or appeal

Use the correct process for the problem you are trying to resolve
Problem First document to review Primary contact Important action
Authorization denied The formal denial notice. Follow the notice and contact the health plan or listed appeal unit. Do not miss the filing deadline.
Payment denied Explanation of benefits and Evidence of Coverage. The health plan. Ask for the denial code and appeal instructions.
Quality-of-care concern Notes, dates, names and relevant records. The health plan’s grievance department. Describe the event factually and state the requested resolution.
Customer-service problem Call logs and prior reference numbers. Regal Customer Service. Ask for escalation when the issue remains unresolved.
Urgent medical review Urgent clinical information from the treating provider. The physician and the appeal contact identified by the plan. Ask whether an expedited process is available.
Regal’s FAQ directs members dissatisfied with a denial of service or payment to the appeal instructions in the health plan’s Evidence of Coverage. Formal grievances about Regal or its providers should generally be filed with the health plan.
Review Regal patient FAQs Call Customer Service
Health information

How to request medical records connected to Regal care

Medical records are normally requested from the organization that created and maintains them. Regal may maintain authorization, claims, care-management or other administrative information, while the treating physician, hospital, laboratory or imaging provider maintains the clinical record.

Physician notes

Request them from the PCP or specialist office that documented the visit.

Hospital records

Contact the hospital’s Health Information Management or Medical Records department.

Imaging and lab results

Request copies from the testing provider and ask the ordering physician for interpretation.

Requesting information maintained by Regal

Open the Patient Resources page Locate the Authorization for Use or Disclosure of Health Information form.
Identify the requested records Describe the type of information and date range as specifically as possible.
Identify the recipient State whether the records should go to you, another doctor, an attorney, an insurer or another authorized person.
Ask where to submit the form Call Customer Service because submission routing can depend on the information requested.
Keep a complete copy Save the signed authorization, delivery proof and any request reference number.
Do not send diagnoses, member IDs, medical records or other confidential information through ordinary unencrypted email unless Regal provides a secure method and instructs you to use it.
Open Patient Resources Ask where to submit a request
Contact directory

Regal Medical Group phone numbers and mailing details

Use the contact that matches your membership and question
Department or service Contact Published hours Use it for
Customer Service 818-357-5000
866-654-3471		 Monday–Friday, 8 a.m.–5 p.m. PCP, network, authorization and general member help.
Corporate office 818-654-3400 Monday–Friday business hours Corporate routing and hospital-related business inquiries.
General Senior Concierge 818-357-5000
Option 1, then option 6		 Monday–Friday, 8 a.m.–5 p.m. Medicare member support not assigned to a dedicated plan line.
SCAN Senior Concierge 833-416-7101 Confirm when calling SCAN members assigned to Regal.
Anthem Senior Concierge 888-705-0196 Confirm when calling Anthem Blue Cross senior members assigned to Regal.
Health Net Senior Concierge 888-722-0413 Confirm when calling Health Net senior members assigned to Regal.
TDD/TTY English 800-735-2929 Relay availability may vary English telecommunications relay access.
TDD/TTY Spanish 800-855-3000 Relay availability may vary Spanish telecommunications relay access.
General mailing address
Regal Medical Group
P.O. Box 371330
Reseda, CA 91337
Customer service email

customerservice@regalmed.com

Do not include confidential medical information in ordinary email.

Regal NPI

1588748073

Use only when a form or payer specifically asks for the medical group’s NPI.

Emergency care

911

Use for a potentially life-threatening medical emergency.

Open the official contact page
Clinics and service areas

How to locate a Regal Medical Group clinic

Regal serves multiple Southern California communities through physician offices, clinics and affiliated medical groups. There is no single patient clinic that serves every Regal member.

Search the official medical-groups page Review listed primary care and urgent care locations.
Match the location to your plan Call the office and insurer before selecting it as your PCP or using non-emergency services.
Confirm the service A location may provide primary care, pediatrics, urgent care or another limited set of services.
Use your appointment confirmation The final address should match the physician office or authorization letter.

Example official Regal location

Regal Medical Group
117 E. Live Oak Avenue
Arcadia, CA 91006
Location phone

626-446-8492

Listed for primary care and urgent care services.

This Arcadia office is an example from Regal’s official location directory. It is not the correct clinic for every member. Verify plan participation, service availability and current hours before traveling.
Search Regal locations
Appointment preparation

What to bring to a Regal Medical Group appointment

Health plan membership card
Government-issued photo identification
Authorization or referral notice
Current prescription-medication list
Current vitamins and supplements
Medication allergies and reactions
Questions and symptom timeline
Recent home blood pressure or glucose readings
Relevant outside records and imaging
Caregiver and emergency-contact information
Advance directive or power of attorney
Copay or accepted payment method
One-minute visit summary
“My main concern is [problem]. It started on [date]. It has become [better, worse or unchanged]. I have tried [treatment]. These are my current medications and allergies. My most important question today is [question].”
Open appointment-preparation guidance
Troubleshooting

Fix common Regal Medical Group problems

Your card lists an unfamiliar PCP Call the health plan and Regal to verify the assignment and effective date before choosing another physician.
The doctor says you are not assigned there Compare the office’s information with the health plan eligibility record and request a corrected assignment.
You cannot get an appointment soon enough Ask for a same-day slot, another clinician in the practice, a cancellation list or help locating another contracted provider.
The specialist has not received the referral Confirm that the authorization is approved and ask the referring office to resend the order and clinical records.
You do not have a tracking number Contact the referring provider or Regal Customer Service and request the complete authorization tracking number.
The approved specialist is too far away Do not independently switch providers. Ask the referring office and Regal whether another contracted option can be reviewed.
The authorization expired before the appointment Contact the ordering provider to determine whether a new request or extension is required.
The urgent care says it is no longer contracted Call Regal or the health plan and search another current location before receiving non-emergency care.
A result appears in a vendor portal Contact the ordering clinician for interpretation and next steps rather than diagnosing the result yourself.
You sent confidential information by ordinary email Call Customer Service and ask whether any protective or resubmission step is necessary.
Member questions

Regal Medical Group FAQs

What is Regal Medical Group?

Regal is a Southern California physician network connecting members with PCPs, specialists, hospitals, urgent care, laboratories and support programs. It coordinates care alongside participating health plans.

How do I find a Regal Medical Group doctor?

Use the official Doctor Finder and search by ZIP code, city, name, specialty or other available filters. Confirm plan participation and new-patient availability before scheduling.

How do I make an appointment with a Regal doctor?

Call the physician’s office using the contact information in the Doctor Finder, plan card or authorization notice. The individual office controls its appointment calendar.

How do I check a Regal authorization?

Enter the complete tracking number in Regal’s Medical Services Authorization Status Tracker. Call the referring provider or 818-357-5000 when you do not have the number.

What is the difference between Regal and my insurance plan?

The health plan manages insurance benefits, copays and plan appeals. Regal coordinates its provider network and reviews many referrals and authorization requests.

Where can I find Regal urgent care?

Search Regal’s Urgent Care Finder by city or ZIP code. Call the facility before traveling to confirm its current hours, services and participation.

Does Regal have a patient portal?

Regal has a member authorization tracker. Regal Express Access is intended for contracted providers, while doctors, labs and imaging facilities may use separate patient portals.

How can I change my Regal primary care doctor?

Find a possible replacement, then call Regal and your health plan. Confirm the new assignment’s effective date before receiving routine care from the new PCP.

What should I do if I receive a bill?

Compare the bill with the authorization and health plan explanation of benefits. Contact the provider’s billing office, Regal and the health plan according to the reason for the charge.

How do I request records or appeal a denial?

Request clinical records from the provider that created them. Use Regal’s disclosure form for applicable Regal-maintained information. Follow the denial notice and health plan Evidence of Coverage for appeal instructions.

Official information paths used: Regal Medical Group Doctor Finder, Urgent Care Finder, contracted-hospital search, new-member guidance, health-plan directory, appointment preparation, authorization tracker, Patient Resources, member FAQs, location directory and official contact page.
Independent informational guide: usmedicalgroup.org is not Regal Medical Group, Heritage Provider Network, a healthcare provider or an insurance company. Doctor participation, hours, authorization status and health-plan assignments can change. Use the linked official tools for live searches and final actions.

This page does not diagnose illness or replace advice from a licensed healthcare professional. Call 911 for a medical emergency.

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