Adult primary care · Barrett Drive · Raleigh, North Carolina
Plan an Adult Primary Care Visit at the Raleigh Medical Group Clinic
Raleigh Medical Group provides adult internal-medicine care from its Barrett Drive office in Raleigh. Patients can call for routine, same-day or urgent appointments, request a future visit online, use an Athenahealth patient portal and access selected diagnostic services within the practice.
This guide brings the office location, hours, current appointment rules, new-patient preparation, provider information, insurance guidance, laboratory instructions, billing contacts and portal steps into one practical page.
Call 911 for a medical emergency. Do not wait for an online appointment request, portal response or answering-service callback when symptoms may be life-threatening. Possible emergency symptoms include severe breathing difficulty, signs of stroke, uncontrolled bleeding, loss of consciousness or persistent severe chest pain.
Main office
3700 Barrett Drive, Suite 300
Office phone
919-782-1806
Weekday hours
Monday–Thursday 8–4:30; Friday 8–1:45
Same-day care
Call to check availability
Patient portal
Athenahealth portal for existing patients
Choose the correct contact path before you open another portal
URGENT OR SICK VISIT
Call the Raleigh office
Call 919-782-1806. The practice instructs patients who need an urgent or sick appointment to call rather than depend on the online request form.
Best for: symptoms that need prompt evaluation, same-day availability and Saturday clinic scheduling.
FUTURE APPOINTMENT
Submit an online request
New and established patients may use the official request page for a future appointment. Submission is a request, not proof that the visit has been scheduled.
Best for: non-urgent physicals, follow-up visits and routine care that can wait for staff confirmation.
EXISTING PATIENT TASK
Use the patient portal
Existing patients can use the portal for available results, secure questions, refill requests, appointment functions and supported billing tasks.
Best for: established-account tasks that do not require immediate medical attention.
Fastest appointment strategy: Call during regular office hours for urgent or same-day needs. Use the online request only for a future visit, then wait for confirmation before treating the appointment as scheduled.
Raleigh Medical Group address, phone, fax and hours
Raleigh Medical Group
3700 Barrett Drive, Suite 300
Raleigh, NC 27609
Raleigh, NC 27609
Phone and fax
Main office: 919-782-1806
Published office fax: 919-782-4756
| Day | Published hours | Planning note |
|---|---|---|
| Monday | 8 a.m.–4:30 p.m. | Call early for same-day availability. |
| Tuesday | 8 a.m.–4:30 p.m. | Have your insurance card and appointment purpose ready. |
| Wednesday | 8 a.m.–4:30 p.m. | Portal messages are not a replacement for urgent calling. |
| Thursday | 8 a.m.–4:30 p.m. | Confirm holiday-related changes in advance. |
| Friday | 8 a.m.–1:45 p.m. | The office closes earlier than Monday through Thursday. |
| Saturday | 8 a.m.–12 p.m. sick clinic | Appointment only at Raleigh Adult Medicine; holiday weekends excluded. |
| Sunday | Regular office closed | Use emergency services when appropriate. |
After-hours calls: The official site states that calls are directed to an after-hours answering service after the office’s regular daily telephone coverage ends. The answering service is not a substitute for 911.
How to make an appointment at Raleigh Medical Group
Decide whether the need is urgent or routine
Call the office for a sick, urgent or same-day request. Use the online form only when you are requesting a future appointment.
Identify whether you are new or established
A new patient may require additional registration, insurance verification, medical history and provider-panel review.
Prepare the reason for the visit
Be specific: annual physical, medication follow-up, new symptom, hospital follow-up, diabetes care, blood-pressure review or another concern.
Call during regular office hours
Call 919-782-1806 Monday through Thursday from 8 a.m. to 4:30 p.m. or Friday from 8 a.m. to 1:45 p.m.
Provide insurance and contact information
Have your plan name, member ID, preferred telephone number, email address and referring-provider information available.
Write down the appointment details
Record the date, arrival time, clinician, office address, visit type and preparation instructions.
Confirm whether fasting or testing is required
Do not fast unless the office specifically instructs you to do so.
Arrive approximately 15 minutes early
Bring current insurance cards and photo identification so check-in information can be verified.
Appointment call script
“I am a [new/established] patient and need an appointment for [brief reason]. My symptoms started on [date], and I need to know whether a same-day, routine or Saturday appointment is appropriate. My insurance is [plan]. Which provider and appointment type should I schedule?”
New-patient checklist for Raleigh Medical Group
Raleigh Medical Group states that it welcomes new patients, but the ability to schedule with a particular clinician depends on the clinician’s current patient panel.
Current government-issued photo ID
Primary and secondary insurance cards
Complete medication and supplement list
Medication allergies and prior reactions
Names of prior primary-care physicians
Relevant specialist names and contact details
Previous diagnoses and surgical history
Recent hospital or emergency-department information
Vaccination history when available
Completed registration and history forms
Referral or authorization when the plan requires it
Questions and health goals for the clinician
Arrive early
The practice instructs new patients to arrive approximately 15 minutes before the appointment.
Bring insurance every time
The office asks patients to bring current insurance cards and photo identification to each visit.
Update demographics
The practice states that demographic information is updated periodically, including at least every six months.
Cancellation policy: Raleigh Medical Group reserves the right to charge for visits canceled with less than 24 hours’ notice. Call as soon as possible when you cannot attend.
Raleigh Medical Group doctors and advanced-practice providers
The official provider directory lists internal-medicine physicians, physician assistants, nurse practitioners, sports-medicine services and nutrition support. Provider participation and new-patient availability can change.
Tina Harris, MD
Adult internal-medicine provider
John C. Parker, MD
Adult internal-medicine provider
Nadine Pechter, MD
Adult internal-medicine provider
John Rubino, MD
Adult internal-medicine provider
Brian Short, MD
Adult internal-medicine provider
Listed for new patients
Adeel Siddiqui, MD
Adult internal-medicine provider
Listed for new patients
Adam Willson, MD
Internal medicine and sports-medicine services
Listed for new patients
Leanne Minnick, PA-C
Physician assistant
Listed for new patients
Brittany West, PA-C
Physician assistant
Listed for new patients
Lexie Dillon, FNP-C
Family nurse practitioner
Ryan Johnston, FNP-C
Family nurse practitioner
Ann Murphy, FNP-C
Family nurse practitioner
Kimberly Teague, FNP-C
Family nurse practitioner
Garett Franklin, MD
Referral-based nonsurgical sports-medicine evaluation
Nicole Matala
Dietitian and nutrition support
Availability warning: A provider appearing in the directory does not guarantee that the provider is accepting new patients, participates in your exact insurance network or has appointments available on your preferred date.
Services available through Raleigh Medical Group
Preventive care
Adult wellness exams, risk review, health maintenance and appropriate screening discussions.
Men’s health
Adult primary-care assessment and preventive health planning.
Women’s health
Adult preventive and general internal-medicine services.
Diabetes
Ongoing monitoring, medication review and chronic-disease management.
High blood pressure
Blood-pressure evaluation, treatment and follow-up.
High cholesterol
Cardiovascular-risk assessment and lipid-management follow-up.
Allergies and sinus issues
Evaluation of supported adult allergy and sinus concerns.
Sports medicine
Referral-based nonsurgical evaluation of sports, orthopedic and joint concerns.
Nutrition
Dietitian-supported nutrition counseling where appropriate.
Immunizations
Adult vaccine review and available immunization services.
Specialist coordination
Referral and coordination with relevant specialty care.
Adult illness and injury
Evaluation of non-emergency illnesses, symptoms and injuries.
Published in-office evaluations
EKG
Records the electrical activity of the heart when clinically ordered.
Echocardiography
Ultrasound-based evaluation of heart structure and function when ordered.
Holter monitoring
Extended heart-rhythm recording for supported clinical indications.
Stress testing
Cardiac testing that may require advance preparation and insurance review.
Ultrasound services
Selected onsite ultrasound examinations when ordered.
Laboratory collection
Scheduled specimen collection is performed in coordination with Labcorp personnel.
Testing is not automatic: Availability on the service list does not mean every test is appropriate for every patient. The ordering clinician determines whether testing is medically indicated and what preparation is required.
How Raleigh Medical Group same-day appointments work
The practice states that same-day appointments may be available for routine and urgent needs. These appointments depend on the day’s schedule and should be requested by telephone.
Call early
Contact the office as close to opening time as practical when you hope to be seen the same day.
Describe the main symptom clearly
Tell staff what is happening, when it started and whether it is improving, stable or worsening.
Mention important risk factors
Include pregnancy, recent surgery, immune suppression, serious chronic illness or recent emergency care when relevant.
Follow the triage direction
Staff may offer an office appointment, another appropriate care setting or emergency guidance based on the information provided.
Bring an updated medication list
Include prescriptions, over-the-counter medicines, vitamins and supplements.
Do not wait for same-day availability during an emergency. Call 911 or seek emergency evaluation when symptoms could be life-threatening.
Saturday Sick Clinic at Raleigh Adult Medicine
Hours
Saturday from 8 a.m. to noon, excluding holiday weekends.
Appointment rule
The clinic is appointment only. Call 919-782-1806 to schedule.
Location
Raleigh Adult Medicine, 3200 Blue Ridge Road, Raleigh, NC 27612.
Confirm the suite when scheduling: Raleigh Medical Group’s current contact page lists Suite 210, while another appointment page has displayed Suite 200. Ask staff to confirm the exact suite and arrival instructions when the appointment is booked.
Acute but non-emergency illness
Call to ask whether the Saturday clinic can evaluate the problem.
Routine physical or chronic-care follow-up
Schedule through the regular weekday appointment process unless staff directs otherwise.
Controlled-medication request
The practice states that narcotic pain medication and controlled-substance requests are not filled after normal business hours.
Possible medical emergency
Call 911 rather than waiting for the Saturday clinic.
How to use the Raleigh Medical Group patient portal
Raleigh Medical Group links existing patients to an Athenahealth portal. The practice states that portal functions may include viewing available test results, appointment tasks, secure questions, supported bill payment and prescription-refill requests.
Start from the official Raleigh Medical Group portal page
Using the practice’s own page helps you avoid advertisements and unrelated portals with similar names.
Select the portal login link
The official page routes patients to the practice’s Athenahealth portal.
Enter your existing account credentials
Use the email address, username or sign-in method associated with your portal account.
Complete any identity verification
Follow the security instructions shown by the portal and never share a one-time verification code with an unsolicited caller.
Confirm the patient and practice
Make sure the account displays the correct patient before viewing results or paying a bill.
Select the required task
Open results, messages, appointments, medications or billing rather than sending an unrelated general message.
Sign out on shared devices
Do not save medical-portal credentials on a public, workplace, hotel or shared family computer.
Medical questions should not be sent through social media. Raleigh Medical Group directs patients to its secure portal or main office telephone number for patient-specific questions.
Portal access problem: Use the recovery options shown on the Athenahealth login page. When recovery fails, call Raleigh Medical Group and ask how to verify or reconnect your portal account.
Which Raleigh Medical Group forms should you prepare?
| Form | Why it may be needed | What to do |
|---|---|---|
| Patient Information Form | Records demographics, contacts, insurance and related registration information. | Complete all applicable fields and bring it to the first appointment. |
| Medical History Form | Provides prior diagnoses, surgeries, medication and health-history information. | Review your records and medication containers before completing it. |
| Medical Information Release | Authorizes permitted disclosure of specified health information. | Use the current form and follow the exact submission directions printed on it. |
| Medicare Wellness Forms | Collects information needed for the applicable Medicare wellness visit. | Select the form matching your scheduled visit and age or visit category. |
| PHQ-9 | Provides a structured depression-symptom screening questionnaire. | Answer honestly based on the period specified on the form. |
| Notice of Privacy Practices | Explains health-information privacy practices and patient rights. | Read and retain a copy for your records. |
Official instruction: Raleigh Medical Group asks patients to print the applicable PDF forms, review or complete them and bring them to the appointment.
Raleigh Medical Group lab-work instructions
Attend on the scheduled date and time
The practice prepares the laboratory requisition for the expected appointment. Do not arrive on a different day without rescheduling.
Check in at the front desk
Tell the receptionist that you are present for scheduled lab work.
Follow the laboratory direction
The official instructions state that a Labcorp technician draws blood or collects the required specimen in the laboratory area.
Fast only when instructed
For a fasting laboratory test, the practice instructs patients not to eat or drink anything other than water for 12 hours before the appointment.
Ask before fasting when you have diabetes
Patients with diabetes are specifically instructed to check with a physician before fasting.
Drink water
The official guidance encourages patients to remain well hydrated with water before the laboratory visit.
Clarify medication instructions
The practice states that routine medications may generally be taken unless a medication level is being measured or the care team gives different instructions.
Check out after specimen collection
Return to the front office for payment or insurance-processing steps applicable to your plan.
Do not decide to fast on your own. Fasting can be unsafe for some patients, particularly those using insulin or certain diabetes medicines. Follow the instructions given for your specific test.
Insurance accepted by Raleigh Medical Group
Plan participation is not the same as in-network confirmation. Raleigh Medical Group warns that participation with an insurance company does not guarantee that the practice or a particular provider is in-network with every product offered by that company.
Commercial plans listed as participating
- Aetna
- Blue Cross and Blue Shield
- Cigna Healthcare commercial plans
- Coventry
- MedCost
- Tricare Select
- UnitedHealthcare
Medicare plans listed as participating
- Aetna Medicare
- Blue Medicare PPO and HMO
- Humana Medicare
- Traditional Medicare
- Railroad Medicare
- UnitedHealthcare or AARP Medicare PPO and HMO
Plans the official page lists as non-participating
Marketplace and Medicare products
- Alignment Healthcare
- Ambetter
- Cigna Medicare plans
- Gateway Health Medicare Advantage
Commercial and network products
- BCBS High Performance Network
- Humana commercial plans
- myChoice
- Tricare Prime
Other listed networks
- MultiPlan
- PHCS
- Viant
- Beech Street
Call the number on your insurance card
Ask whether Raleigh Medical Group and the selected clinician are in-network for your exact plan.
Provide the full office information
Give the insurer the practice name and Barrett Drive address rather than asking only about “RMG.”
Ask about the visit type
Coverage may differ for preventive visits, diagnostic visits, laboratory work, imaging and cardiac testing.
Ask about referral or authorization requirements
Confirm whether the plan requires a primary-care assignment, referral or preauthorization.
Record the verification
Save the date, representative’s name and reference number.
Deductible plans: Raleigh Medical Group states that it may request a deposit at the time of service when a patient is enrolled in a deductible-based plan.
Non-participating plans: The practice states that patients with non-participating coverage may be expected to pay in full after the visit. The office may file an unassigned claim as a courtesy, with insurer payment sent directly to the patient.
Raleigh Medical Group billing and payment help
Billing department
Published billing hours: 8 a.m.–4 p.m. during regular business days.
Accepted payment methods
Visa, Mastercard, Discover, American Express, personal check and cash.
Uninsured patients
The official patient page states that patients without insurance are expected to pay in full at the time of service.
Confirm the patient and practice
Raleigh Medical Group’s payment page supports several related practices. Make sure the balance belongs to Raleigh Medical Group before paying.
Match the date of service
Compare the statement with the actual visit, laboratory service or in-office test.
Check insurance status
Determine whether insurance is pending, processed, denied or assigning the balance to you.
Compare the explanation of benefits
Check the insurer’s allowed amount, deductible, copayment and coinsurance entries.
Call before paying a disputed amount
Have the account number, date of service, insurance card and explanation of benefits available.
Save the payment confirmation
Record the date, amount, method and confirmation number.
Vaccine coverage note: The practice advises Medicare beneficiaries that Tdap and Shingrix are generally handled under Medicare Part D rather than the Part B office benefit. Confirm current pharmacy and plan coverage before receiving the vaccine.
How to request a prescription refill
Check the medication label
Confirm the exact medication name, strength, directions and prescribing clinician.
Check whether refills remain
Contact the pharmacy first when the prescription label shows available refills.
Use the patient portal when eligible
Existing patients may submit supported refill requests through the Athenahealth portal.
Confirm the pharmacy
Include the pharmacy name, location and telephone number.
Allow time for clinical review
A refill may require laboratory monitoring, a follow-up appointment or an updated medication review.
Contact the pharmacy after approval
Confirm that the pharmacy received and processed the prescription.
After-hours restriction: Raleigh Medical Group states that it does not fill narcotic pain-medication or controlled-substance requests after regular business hours. Submit foreseeable requests during normal office hours.
How to request medical records from Raleigh Medical Group
Identify the records you actually need
Note the clinician, approximate dates and document type, such as office notes, laboratory results or testing reports.
Open the official forms page
Select the Authorization for Release of Medical Information.
Use the current version of the authorization
Do not rely on an older saved form because submission directions or required fields can change.
Complete every required section
Include the patient identity, records requested, recipient, purpose where required, expiration details and valid signature.
Follow the submission instructions on the form
Use only the mailing, fax, in-person or other delivery method printed on the current authorization.
Keep a copy
Save the signed request and the date it was submitted.
Follow up with the office when necessary
Call 919-782-1806 with the patient name, submission date and requested date range.
Portal versus complete chart: A patient portal may show selected results and summaries but may not contain every part of the complete medical record.
What happens when a Raleigh Medical Group patient is hospitalized?
Raleigh Medical Group states that it works with hospitalist physicians at UNC Health Rex and WakeMed. Hospitalists are internal-medicine physicians who provide inpatient care while a patient is admitted.
Emergency-department visit
Tell the emergency team that Raleigh Medical Group is your primary-care practice and provide your clinician’s name.
Hospital admission
The hospitalist team generally manages care during the inpatient stay.
Discharge
Keep the discharge summary, updated medication list and recommended follow-up timing.
Primary-care follow-up
Call Raleigh Medical Group promptly and state that the appointment is a hospital follow-up.
Hospital name and admission dates
Discharge diagnosis
Updated medication list
Medication changes and stop instructions
Pending test results
Required specialist follow-up
Home-health or equipment orders
Symptoms requiring emergency return
Common Raleigh Medical Group problems and the best next action
No online appointment confirmation
Call the office. An online submission is not a confirmed appointment until staff provides the date and time.
Preferred doctor is not accepting patients
Ask which physician, PA or FNP currently has an open panel and whether you may transfer later.
Insurance directory says in-network but office is uncertain
Call the insurer and verify the exact practice address, clinician and service type.
Portal login fails
Use Athenahealth’s recovery process, then call the office if the account cannot be located.
Lab results do not appear
Confirm that the result is final and associated with the correct portal account before contacting the clinical team.
Medication request is still pending
Check portal messages and call the pharmacy. The office may need a visit or testing before authorization.
Saturday clinic suite is unclear
Confirm the exact suite and check-in location while scheduling by phone.
Unexpected bill
Compare the statement with the insurer’s explanation of benefits, then call billing at 919-341-3552.
Raleigh Medical Group patient questions
Where is Raleigh Medical Group located?
The main office is at 3700 Barrett Drive, Suite 300, Raleigh, NC 27609. The main telephone number is 919-782-1806.
What are Raleigh Medical Group’s office hours?
The office is open Monday through Thursday from 8 a.m. to 4:30 p.m. and Friday from 8 a.m. to 1:45 p.m. Confirm holiday changes directly with the office.
Is Raleigh Medical Group accepting new patients?
The practice states that it accepts new patients, but openings depend on individual provider panels. Call or check the official new-patient page for current availability.
How do I make an appointment?
Call 919-782-1806 during regular office hours. New and established patients may also submit an online request for a future appointment.
Are same-day appointments available?
The practice states that same-day appointments may be offered for routine and urgent needs. Call as early as possible because availability varies.
What can I do through the patient portal?
Existing patients may use the portal for available test results, appointment functions, secure questions, supported bill payment, refill requests and other account features.
Does Raleigh Medical Group offer Saturday appointments?
An appointment-only Saturday Sick Clinic operates from 8 a.m. to noon at Raleigh Adult Medicine, excluding holiday weekends. Call 919-782-1806 and confirm the exact suite.
What should I bring to my appointment?
Bring current insurance cards, photo identification, a medication list, relevant medical history and completed forms. New patients should arrive about 15 minutes early.
How do I verify my insurance coverage?
Call the member-services number on your insurance card and ask whether Raleigh Medical Group, the selected clinician and the planned service are in-network for your exact plan.
How do I request medical records?
Download the Authorization for Release of Medical Information from the official forms page, complete the current version and follow the submission directions printed on the form.