Temecula Valley and southwest Riverside County patient guide · Updated August 2026
Connect With the Right Rancho Medical Group Doctor, Clinic and MyChart Service
Rancho Family Medical Group provides primary care, family medicine, pediatrics and senior-focused care across Temecula, Menifee, Murrieta, Hemet, Wildomar, Fallbrook, Sun City and Moreno Valley.
This guide explains the complete patient process in one place: choosing a clinic, finding a provider, joining under an HMO or PPO, booking online, using MyChart, preparing for the first visit, transferring records, using urgent care and fixing common referral or insurance problems.
Name clarification: This guide covers Rancho Family Medical Group, the large Southern California primary-care network commonly found through the “Rancho Medical Group” search. A separately operated practice with a similar name exists in Rancho Cucamonga. Confirm the city on your appointment notice before using any portal or payment link.
Do not use MyChart or online scheduling for an emergency. Call 911 for chest pain, severe difficulty breathing, stroke warning signs, major trauma, uncontrolled bleeding, loss of consciousness or another potentially life-threatening condition.
Clinic network
Primary-care offices across southwest Riverside County and Fallbrook.
Provider flexibility
Established patients can use another available Rancho provider.
Patient portal
Epic MyChart for appointments, results, refills and bills.
Start with the correct care path
Which Rancho Family Medical Group service should you use?
PRIMARY CARE OFFICE
Routine or ongoing care
Use a Rancho clinic for annual examinations, chronic-condition management, medication follow-up, preventive screening, referrals and non-emergency symptoms.
Best for: family medicine, adult primary care, senior care, pediatric care and planned follow-up.
URGENT OR SAME-DAY CARE
Problem that should be checked soon
Use Rancho’s scheduled urgent-care service, an available same-day appointment or the connected I-Care urgent-care option for an illness or minor injury that is not life-threatening.
Call or book first. Do not assume that a regular clinic or urgent-care office accepts unscheduled walk-ins.
911 OR EMERGENCY DEPARTMENT
Serious or rapidly worsening symptoms
Emergency care is necessary when delay could threaten life, breathing, circulation, brain function, limb function or personal safety.
Call 911 when the patient cannot travel safely or the condition may be life-threatening.
Fast decision rule: Use your regular Rancho provider when the concern can be scheduled, same-day or urgent care when it needs prompt outpatient evaluation, and emergency services when delay could be dangerous.
Avoid the wrong practice
How to confirm you need Rancho Family Medical Group
You are probably in the correct system when
- Your office appears on RanchoFamilyMed.com.
- Your appointment is in Temecula, Menifee, Murrieta, Hemet, Wildomar, Sun City, Fallbrook or Moreno Valley.
- Your portal is Rancho Family Medical Group MyChart.
- Your paperwork refers to Rancho Family or Regal Medical Group.
- The central appointment number is 951-676-4193.
Stop and verify when
- The appointment is in Rancho Cucamonga.
- The address is not listed in Rancho Family’s current clinic directory.
- The portal uses an unfamiliar organization name.
- A payment link arrives from an unexpected text or email.
- The physician is not shown in Rancho Family’s provider directory.
Portal safety: Open MyChart from Rancho Family’s official website. Do not enter a password, date of birth or card number through an unfamiliar advertisement or shortened link.
Current clinic directory
Rancho Medical Group locations, hours and direct phone numbers
Rancho Family’s current directory displays primary-care clinics plus dedicated pediatric and urgent-care locations. Hours may change for holidays, provider schedules or temporary closures, so complete a final live check before traveling.
Rancho Family Medical Group clinic directory
| Clinic |
Address |
Phone |
Published hours |
| Sun City |
27190 Sun City Boulevard, Menifee, CA 92586 |
951-723-3804 |
Monday-Friday, 7 a.m.-5:30 p.m. |
| Hemet |
3853 West Stetson Avenue, Suite 200, Hemet, CA 92545 |
951-225-6802 |
Monday-Friday, 7 a.m.-5:30 p.m. |
| Menifee |
29791 Haun Road, Menifee, CA 92586 |
951-723-3800 |
Monday-Friday, 7 a.m.-5:30 p.m. |
| Wildomar |
23823 Clinton Keith Road, Suite 102, Wildomar, CA 92595 |
951-414-8280 |
Monday-Friday, 7:30 a.m.-5:30 p.m. |
| Fallbrook |
521 East Elder Street, Suite 105, Fallbrook, CA 92028 |
760-728-8344 |
Monday-Friday, 8 a.m.-5 p.m. |
| Cal Oaks |
41011 California Oaks Road, Suite 103, Murrieta, CA 92562 |
951-225-6287 |
Monday-Friday, 7 a.m.-5:30 p.m. |
| Hot Springs |
38860 Sky Canyon Drive, Building A, Murrieta, CA 92563 |
951-225-6276 |
Monday-Friday, 7:30 a.m.-5:30 p.m. |
| Single Oak |
28780 Single Oak Drive, Suites 160 and 270, Temecula, CA 92590 |
951-252-8650 |
Monday-Friday, 7 a.m.-5:30 p.m. |
| Redhawk |
31720 Temecula Parkway, Suite 100, Temecula, CA 92592 |
951-414-8240 |
Monday-Friday, 7:30 a.m.-5:30 p.m. |
| Makena |
31150 Temecula Parkway, Suite 200, Temecula, CA 92592 |
951-225-6827 |
Monday-Friday, 7 a.m.-5 p.m. |
| Pediatrics |
41238 Margarita Road, Suite 106, Temecula, CA 92591 |
951-506-9392 |
Monday-Friday, 7:30 a.m.-5:30 p.m. |
| Rancho urgent care |
31720 Temecula Parkway, Suite 100, Temecula, CA 92592 |
951-225-6838 |
Monday-Friday, 8 a.m.-6 p.m.; Saturday, 8 a.m.-2 p.m.; closed Sunday. |
| Moreno Valley |
24119 Hemlock Avenue, Suite 104, Moreno Valley, CA 92557 |
951-414-8294 |
Monday-Friday, 7:30 a.m.-5:30 p.m. |
Menifee address update: Rancho’s current location page lists the newer Menifee office at 29791 Haun Road. Older provider pages or insurance directories may still show 30420 Haun Road. Confirm the appointment address before driving.
Local travel tip: Clinics near Temecula Parkway, Clinton Keith Road and the Interstate 15 or Interstate 215 corridors may require extra travel time during busy periods. Save the suite number and arrive early enough to locate parking and complete check-in.
Choose the right care team
How to find a Rancho Family Medical Group provider
The current provider directory can be filtered by provider type, clinic city and gender. The directory includes physicians, nurse practitioners and physician assistants.
Choose the nearest practical clinic
Consider work, school, caregiver travel and how often follow-up appointments may be needed.
Filter by provider type
Physicians, nurse practitioners and physician assistants can all provide primary-care evaluation and coordinate treatment within their scope.
Read the provider profile
Review education, care interests, languages, clinic locations and whether the provider is accepting new patients.
Check appointment availability
A provider may accept patients but have a longer wait than another provider at the same clinic.
Confirm insurance assignment
HMO patients may need the physician selected through Regal Medical Group before the appointment can be billed correctly.
Use another Rancho provider when needed
Established patients may schedule with another available provider whose access to the shared chart can support continuity.
Provider-access shortcut: When your regular doctor is unavailable, ask for the first available Rancho provider at any convenient location. Confirm whether that appointment is appropriate for your specific problem.
Provider-selection call script
“I need a primary-care provider for [adult, child or senior] care near [city]. My insurance is [complete plan]. Which providers are accepting new patients, and which location has the earliest appropriate appointment?”
New-patient enrollment
How to become a Rancho Medical Group patient
Joining instructions by insurance type
| Coverage type |
What to do |
Important detail |
| Commercial PPO |
Choose a provider and call Rancho at 951-676-4193 or use first-time online scheduling. |
Verify that the provider and office participate with the exact PPO network. |
| Commercial HMO |
Call the insurance member-services number and request your preferred Rancho physician through Regal Medical Group. |
Rancho states that an updated insurance card may arrive in approximately 7 to 10 business days. |
| Original Medicare |
Call Rancho or the senior concierge team to verify provider availability and supplement coverage. |
Bring Medicare and supplement cards to the appointment. |
| Medicare Advantage |
Call the senior patient-relations team for help confirming the plan and physician assignment. |
Some providers may limit new Medicare Advantage enrollment when their patient panel is full. |
| Medi-Cal |
Verify eligibility before scheduling. |
Rancho states that it does not generally accept Medi-Cal except certain coordinated Medicare and Medi-Cal arrangements for eligible older adults. |
New-patient steps
Choose the provider and office
Select a clinician who accepts new patients and works at a location you can use for follow-up.
Complete insurance assignment
HMO patients should confirm the primary-care assignment before the effective date of the visit.
Schedule the establishing appointment
Online booking includes a first-time visit option for patients joining Rancho.
Complete the new-patient packet
Fill out health history, medication, consent and release forms accurately.
Request previous records
Submit the medical-release authorization early enough for the old office to respond.
Confirm the final appointment
Save the date, arrival time, address, suite, provider and expected payment.
New patients age 65 and older: Call Rancho’s senior patient-relations team at
951-225-6808 for Medicare and enrollment assistance.
Online and telephone scheduling
How to book the correct Rancho appointment type
1st
First-time visit
Use when establishing care as a new Rancho patient.
OV
Office visit
For current patients who need an in-person problem or follow-up appointment.
PE
Physical examination
For an established patient’s yearly preventive or wellness examination.
VV
Virtual visit
For an appropriate concern that can be evaluated remotely.
SD
Same-day or next-day
Use the earliest-availability option when the issue should be checked promptly.
UC
Urgent care
Select the in-person urgent-care option for a non-emergency illness or minor injury.
Three ways to search for an appointment
Choose first available when speed matters most
Choose provider when continuity matters most
Choose location when travel convenience matters most
Review whether the visit is in person or virtual
Confirm whether the appointment is for new or current patients
Log in or create MyChart to complete booking
Do not select a physical for a new or urgent symptom. Preventive physicals are designed for routine wellness care. A separate problem-focused visit may be required when a new medical concern needs evaluation.
Appointment call script
“I am a [new/current] patient and need an appointment for [brief reason]. My preferred provider is [name], but I can use another Rancho provider or location if that gives me an earlier appropriate appointment. My insurance is [complete plan].”
Prevent delays at check-in
What to bring to a Rancho Family Medical Group visit
Government-issued photo identification
Current primary and secondary insurance cards
Referral or authorization when required
Medication list with strength and frequency
Medication allergies and reactions
Preferred pharmacy and telephone number
Recent laboratory and imaging reports
Previous physician and specialist information
Home blood pressure, glucose or symptom log
Payment method for an amount due at check-in
Official forms available before the visit
New-patient packet
Health history, demographic, consent and medical-release information for patients establishing care.
Advance directives
Documents that communicate healthcare choices and authorized decision-makers.
Physician health report
A form used when another organization requires a clinician’s health assessment.
DMV disability application
Medical certification associated with a California disabled-person parking application.
Disability insurance claim
Documentation used when a patient needs a clinician to certify a qualifying medical condition.
Medical release
Authorization allowing Rancho to obtain prior records or release information to an authorized recipient.
Form-completion tip: Ask whether the clinician must examine you before signing a DMV, work, school or disability form. Dropping off an incomplete form may not be enough.
Secure patient portal
What Rancho Medical Group MyChart can do
Rx
Request refills
Send eligible medication-renewal requests before the medicine runs out.
M
Message the provider
Send routine, non-emergency questions to the care team.
$
Pay bills
Review and pay eligible outstanding balances for yourself or linked family members.
T
Review results
See available laboratory results and recent visit information.
A
Book appointments
Complete online scheduling after choosing a provider, location or first opening.
F
Manage family care
Use authorized access to help manage eligible family-member information.
How to create a MyChart account
Open the official Rancho MyChart page
Use the sign-up option rather than creating an account through a third-party site.
Select “Sign Up Now”
Enter the activation information supplied by Rancho staff.
Call when you do not have an activation code
Rancho instructs patients without a code to call 951-676-4193 for help.
Complete identity information
Use the patient’s legal name, date of birth and contact details as maintained by the clinic.
Create a private username and password
Do not share adult login credentials. Use authorized family access when another person assists with care.
MyChart is not an emergency service. The official login page instructs patients to call 911 for emergencies and call the clinic directly when immediate physician attention is needed.
MyChart, clinical, billing and records assistance: Call Rancho Family Medical Group at
951-676-4193.
MyChart problem solver
What to do when Rancho MyChart does not work
You do not have an activation code
Call 951-676-4193 and ask staff to verify the patient record and account setup.
The portal cannot match your information
Confirm the legal name, date of birth, address, mobile number and email recorded by the clinic.
Your appointment type is not available online
Call the office. Procedures, complex symptoms and certain follow-up visits may need staff scheduling.
A result is missing
Ask whether the test is final, whether it was completed outside Rancho and whether the ordering provider received it.
A refill option is missing
The medication may require a new prescription, monitoring test, appointment or insurance authorization.
A bill looks unfamiliar
Compare the patient, provider, service date and insurance explanation before paying.
You need another person’s chart
Request authorized proxy or family access instead of sharing passwords.
You need immediate medical advice
Call the clinic directly. Use 911 or emergency care for serious warning signs.
Prompt non-emergency care
Rancho Medical Group urgent care and same-day options
Rancho urgent care in Temecula
31720 Temecula Parkway, Suite 100
Temecula, CA 92592
Phone: 951-225-6838
Published hours are Monday-Friday from 8 a.m. to 6 p.m. and Saturday from 8 a.m. to 2 p.m. The office is closed Sunday.
I-Care urgent care partnership
27722 Clinton Keith Road
Murrieta, CA 92562
Phone: 951-878-9820
Rancho states that the connected urgent-care option shares the electronic medical record, accepts the same insurance arrangements and is billed as a standard urgent-care visit without an added Rancho fee.
Use urgent care for an appropriate non-emergency concern
Cold, flu or sore-throat symptoms
Minor sprains or strains
Rash or uncomplicated skin concern
Minor cut or wound evaluation
Urinary symptoms
Ear pain or minor respiratory symptoms
Schedule before traveling. Rancho’s regular clinic FAQs say that walk-ins are not generally accepted, and the dedicated urgent-care page provides online scheduling. Check live availability or call first.
Use emergency care instead for: chest pain, severe breathing trouble, stroke signs, major trauma, uncontrolled bleeding, loss of consciousness, severe allergic reaction or another potentially life-threatening condition.
Care for children
Rancho Family Medical Group pediatric care
Rancho Family Medical Group Pediatrics
41238 Margarita Road, Suite 106
Temecula, CA 92591
Phone: 951-506-9392
Published hours: Monday-Friday, 7:30 a.m.-5:30 p.m.
Preventive care
Well-child examinations, development review, preventive guidance and age-appropriate screening.
Illness visits
Evaluation of common childhood symptoms when emergency care is not required.
School and activity forms
Ask whether a recent physical is required before the clinician can complete the requested form.
Bring these items for a child’s first visit
Parent or guardian photo identification
Child’s insurance card
Immunization record
Birth and prior medical history
Medication and allergy list
School, sports or childcare forms
Same-day pediatric tip: Call the pediatric office early when a child becomes ill. Ask whether the child can be seen there, by another Rancho provider or at an appropriate urgent-care location.
Medicare and senior support
How Rancho Family Medical Group helps older patients
Rancho describes senior primary care as a major focus and provides a patient-relations or concierge team for Medicare enrollment, care navigation, events and general support.
65+
Enrollment assistance
Help understanding how to join Rancho under Medicare or an eligible Medicare Advantage plan.
AWV
Annual wellness care
Preventive review of health risks, medications, screening needs and care planning.
Rx
Medication coordination
Review of prescriptions, possible duplication and specialist medication changes.
H
Hospital follow-up
Rancho’s hospitalist relationships can support communication after an admission at affiliated hospitals.
S
Specialist coordination
Primary-care referrals through the Regal specialist network when specialty care is required.
PR
Patient relations
Assistance with questions, concerns and navigation through the group.
Insurance-review tip: Medicare Advantage networks can change during annual enrollment. Confirm that the selected Rancho physician, Regal Medical Group and preferred hospitals are all included before changing plans.
Current insurance guidance
Insurance accepted by Rancho Family Medical Group
Rancho’s official insurance filter separates HMO and PPO products. Acceptance still depends on the exact product, physician availability, medical-group assignment and effective date.
Plans displayed in Rancho’s current insurance tool
| Coverage type |
Insurance names displayed |
What patients must verify |
| HMO |
Aetna, Alignment, Anthem Blue Cross, Astiva, Blue Shield, CalOptima, Central Health, Humana HMO, IEHP HMO, Imperial Health HMO, Molina HMO and SCAN HMO. |
Regal Medical Group assignment, selected primary physician and effective date. |
| PPO |
Aetna, Anthem Blue Cross, Blue Shield, Cigna, Health Net and Medicare. |
Provider participation, deductible, copay, coinsurance and service authorization. |
| Original Medicare |
Straight Medicare and eligible supplement arrangements. |
Provider acceptance and whether secondary coverage is active. |
| Medicare Advantage |
Multiple plans may be accepted through participating arrangements. |
The exact plan, physician panel and medical-group assignment. |
| Medi-Cal |
Generally not accepted as stand-alone coverage. |
Patients age 65 or older may qualify through certain coordinated Medicare and Medi-Cal plans. |
Do not rely only on the insurance-company name. “Blue Shield,” “Aetna” or “Humana” can include many networks. Read the complete product from the card and confirm the physician’s medical-group assignment.
Insurance-verification script
“My plan is [complete product and network], member ID [number]. I want to see [provider] at [clinic address]. Is the provider in network? For an HMO, is the physician assigned through Regal Medical Group? When does that assignment become effective?”
Specialty-care coordination
How Rancho Medical Group specialist referrals work
Rancho is primarily a primary-care group. Its official FAQ states that specialists are not currently employed as in-house Rancho Family Medical Group providers. Specialty referrals generally use the Regal Medical Group specialist network.
Discuss the problem with the primary-care provider
The clinician determines whether testing, treatment or specialist evaluation is appropriate.
Confirm the requested specialty
Ask for the specialist’s name, practice, location and reason for referral.
Ask whether authorization is required
HMO patients may need Regal or insurer approval before scheduling.
Confirm which records were sent
Relevant visit notes, laboratory work and imaging should accompany the referral.
Call the specialist when no contact arrives
Ask whether the referral and authorization were received and whether anything is missing.
Ask for another specialist when needed
Rancho states that patients do not have to use only the specialist nearest their home office. Discuss an alternate contracted option with the provider.
Missing-referral call script
“My Rancho provider referred me to [specialty] for [reason]. Can you confirm the specialist, date the referral was sent, authorization status and which records were included?”
Referral versus authorization: The physician’s clinical referral and the insurer or medical group’s payment authorization may be separate steps.
Medical-record transfer
How to transfer records to or from Rancho Family Medical Group
Download the new-patient packet
Rancho’s new-patient process includes a medical-release authorization.
Identify the previous doctor completely
Include the practice name, clinician, address, telephone number and records fax when known.
Use a useful date range
Request the records needed for current care rather than an unclear or incomplete period.
List important record types
Include recent visit notes, medication history, laboratory results, imaging reports, specialist notes and hospital discharge records.
Sign and date the authorization
An incomplete signature, recipient or date range can delay processing.
Submit the request early
Previous offices may require processing time and may contact the patient to verify the request.
Confirm receipt before the appointment
Ask Rancho whether the records are in the chart and readable.
Records to prioritize for the first visit
Current medication list
Most recent primary-care notes
Recent laboratory results
Imaging and procedure reports
Hospital discharge summaries
Specialist consultation notes
Vaccine history
Preventive screening history
Do not assume the transfer is automatic. Changing an insurance medical group or selecting a new physician does not automatically move the full medical chart.
Clinical and medical-record support: Call Rancho at
951-676-4193. The shared location fax commonly published by Rancho clinics is 951-252-8668, but patients should confirm the correct destination before sending protected medical information.
Bill review and payment
How to review a Rancho Medical Group bill
Confirm the patient and service date
Make sure the statement belongs to the correct family member and appointment.
Identify the organization that billed you
A Rancho office visit, urgent-care service, laboratory, hospital or outside specialist may produce separate statements.
Compare the insurance explanation
Review the billed amount, allowed amount, adjustment, insurance payment and patient responsibility.
Check the HMO assignment
A claim may deny when the primary-care assignment or referral was not effective on the service date.
Question errors before paying
Ask about wrong insurance, duplicate services, incorrect provider, referral denial or an unfamiliar service.
Use MyChart for eligible payment
Review the account carefully before submitting card information.
Billing-question script
“I am calling about the statement for service date [date], account [number]. My insurance explanation shows [status], but Rancho’s balance shows [amount]. Please explain the charge, payment and adjustment and tell me whether the claim requires correction or reprocessing.”
Rancho billing support: The Rancho MyChart contact page directs Rancho billing, clinical and records questions to
951-676-4193.
Hospital continuity
What happens when a Rancho patient is hospitalized?
Rancho’s clinic FAQs identify affiliations with Temecula Valley Hospital, Loma Linda University Medical Center–Murrieta, Rancho Springs Medical Center and Inland Valley Medical Center. Rancho also describes a hospitalist team that can manage care during an admission.
Tell hospital registration who your Rancho primary doctor is
Ask whether the Rancho hospitalist team is involved
Keep the discharge medication list
Keep laboratory, imaging and procedure summaries
Schedule primary-care follow-up promptly
Reconcile old and new medications at follow-up
Hospital follow-up call script
“I was discharged from [hospital] on [date] for [reason]. I need a post-hospital follow-up. I have the discharge summary and medication list. Which provider and appointment type should I schedule?”
Local patient shortcuts
Practical Rancho Medical Group tips that prevent wasted trips
01
Confirm the Menifee address
Old directories may show 30420 Haun Road while the current Rancho page lists 29791 Haun Road.
02
Use another provider when needed
Rancho allows established patients to see another available provider within the shared chart system.
03
Do not expect walk-in service
Schedule online or call before traveling, including for the dedicated urgent-care office.
04
Verify Regal assignment
Commercial HMO patients should confirm their selected Rancho physician and effective date.
05
Transfer records early
Insurance reassignment does not automatically transfer the complete medical chart.
06
Use MyChart before calling
Results, refill options, appointment tools and eligible bills may already be available.
07
Ask about another clinic
An earlier appointment may be available at another Rancho location with a provider who can access your chart.
08
Separate referrals from approvals
A physician referral may still require Regal or insurance authorization.
09
Match every bill
Rancho, a specialist, urgent care, laboratory and hospital may bill separately.
Temecula patient hub
Rancho Family Medical Group Redhawk and urgent-care map
Rancho Family Medical Group Redhawk
31720 Temecula Parkway, Suite 100
Temecula, CA 92592
This is one Rancho location, not the only office. Confirm whether your appointment is at Redhawk, Makena, Single Oak, Menifee, Murrieta, Hemet, Fallbrook, Sun City, Wildomar, Moreno Valley or the pediatric clinic.
10 patient questions answered
Rancho Medical Group frequently asked questions
Is Rancho Medical Group the same as Rancho Family Medical Group?
This guide covers Rancho Family Medical Group, the large primary-care network serving Temecula Valley and surrounding communities. Patients with an appointment in Rancho Cucamonga should verify that they have a different organization.
What is the main appointment number?
Call 951-676-4193 for central appointment, portal, billing, clinical and records routing.
How do I schedule an appointment?
Book online by first availability, provider or location, or call central scheduling. Available online categories include first-time visits, office visits, annual physicals and virtual visits.
What can I do in MyChart?
You can request refills, send non-emergency messages, review visit summaries and available results, pay eligible bills and complete online scheduling.
Does Rancho accept walk-ins?
Do not assume that a regular clinic accepts walk-ins. Rancho advises patients to schedule the next available appointment. Check online or call before using urgent care.
Where is Rancho urgent care?
Rancho urgent care is at 31720 Temecula Parkway, Suite 100, Temecula. Call 951-225-6838. It is open weekdays and Saturday but closed Sunday according to the current official listing.
Does Rancho accept Medi-Cal?
Rancho states that it does not generally accept Medi-Cal. Certain patients age 65 or older may qualify through coordinated Medicare and Medi-Cal coverage.
How do HMO patients join Rancho?
Call the insurer and select a participating Rancho physician through Regal Medical Group. Confirm the effective date and wait for the updated card when required before scheduling.
Can I see another Rancho provider?
Yes. Established patients may schedule with another available provider in the group, and Rancho states that its providers can access the shared medical chart.
How do I transfer my previous records?
Complete Rancho’s medical-release authorization, provide the previous office’s full contact details and submit the request before the first appointment.
Final live actions
Official Rancho Family Medical Group patient tools
The important patient rules and workflows are explained above. Use the official tools below when you are ready to complete a live provider search, appointment booking, portal login, insurance check, form download or urgent-care reservation.