St. Louis primary care review guide · Ratings, doctors, access and patient workflows
Understand Maryland Medical Group Reviews Before Choosing a St. Louis Primary Care Doctor
Maryland Medical Group is not located in the state of Maryland. It is an adult primary care practice in St. Louis, Missouri, affiliated with Washington University Clinical Associates and presented through WashU Medicine Physicians.
Online ratings for the practice are mixed, but the details matter. Positive comments often focus on individual doctors and long-term care. Negative comments more often focus on communication, scheduling, messages, refills and administrative follow-through. This guide separates those two experiences and explains how to evaluate the practice before becoming a patient.
★ ★ ★ ★ ★
READ
THE PATTERN
CLINICAL PRAISE
ACCESS CONCERNS
Do not choose medical care from a star average alone. Practice-level reviews frequently measure phones, scheduling and billing, while provider-level reviews may better describe listening, explanations and clinical relationships. Verify licensing, insurance, appointment access and your own first-visit experience.
Actual location
St. Louis, Missouri—not Maryland.
Care type
Adult health and primary care.
Affiliation
Washington University Clinical Associates.
Review date
Ratings checked August 1, 2026.
Direct answer
Are Maryland Medical Group reviews good or bad?
POSITIVE SIGNAL
Individual doctors receive meaningful praise
Positive comments repeatedly describe knowledgeable, attentive and experienced clinicians. Some reviewers report relationships lasting many years and specifically recommend their primary care physician.
Most useful when: the review names a current provider and describes a recent, specific visit.
NEGATIVE SIGNAL
Administrative access appears less consistent
Lower-rated reviews commonly describe difficulty reaching the office, obtaining callbacks, coordinating messages, arranging refills or receiving clear administrative follow-up.
Most useful when: the same access problem appears repeatedly across several recent reviews.
BALANCED CONCLUSION
The provider and office workflow both matter
A patient may value the doctor while disliking the communication system. Choosing the practice therefore requires checking both the clinician and the process used for appointments, results and refills.
Best next step: test the office’s responsiveness before transferring all of your care.
Bottom line: The available reviews do not support a simple “excellent” or “avoid” verdict. They suggest that clinical satisfaction can be much stronger than practice-level communication satisfaction.
Review-pattern analysis
What patients repeatedly praise and criticize
What positive reviews emphasize
- Experienced primary care physicians
- Doctors who listen carefully
- Attentive, professional treatment
- Long-term doctor-patient relationships
- Confidence in individual clinicians
- Connection to WashU and Barnes-Jewish specialists
What negative reviews emphasize
- Difficulty reaching office staff
- Messages or calls not returned promptly
- Scheduling and appointment coordination
- Refill and paperwork delays
- Administrative communication
- Different experiences with different staff members
What remains uncertain
- Whether a reviewer saw a current provider
- Whether the problem was clinical or administrative
- Whether insurance caused part of the delay
- Whether the practice corrected the issue
- Whether an old review reflects the current team
- Whether the reviewer contacted the correct department
Important distinction: A negative comment about a telephone queue does not prove poor medical judgment. A positive comment about a doctor does not prove that scheduling, billing or refills will be easy.
Time-sensitive rating snapshot
Maryland Medical Group ratings across review sources
Review information visible during the August 1, 2026 research check
| Source |
Displayed information |
What the source measures |
How much weight to give it |
| Google reviews shown through Birdeye |
2.6 out of 5 from 43 reviews |
Combined practice experience, including clinicians, phones, scheduling and staff. |
Useful for patterns, but the score can change and does not separate every provider. |
| Loc8NearMe review display |
2.3 out of 5 from 33 reviews |
A directory snapshot that reproduces selected public review information. |
Use as a secondary signal, not the final decision. |
| WebMD practice page |
A small number of written practice reviews |
Comments submitted through a medical directory. |
Read the date and provider name; a very small sample can be misleading. |
| WashU provider pages |
Provider-specific ratings when at least 30 patient surveys are available |
Post-visit patient surveys administered through Press Ganey. |
More useful for evaluating an individual clinician’s communication and visit experience. |
| BBB profile |
A+ business rating; business not BBB accredited |
Business-response and marketplace factors, not medical outcomes. |
Do not use a BBB grade as proof of clinical quality. |
Ratings are live data. Review counts and averages can change whenever a new review is posted, removed or transferred between listings. Treat every number as a dated snapshot.
Use reviews correctly
How to judge whether a medical review is useful
The review names the provider or department
The experience occurred recently
The reviewer describes a specific process
The concern appears in several independent reviews
The review separates staff access from doctor care
The complaint does not depend only on an insurance denial
The reviewer explains whether the office responded
The provider still appears on the official practice page
Give more weight to
Recent, detailed accounts that identify the provider, task, delay and eventual outcome.
Give less weight to
One-sentence attacks, anonymous accusations, very old comments or complaints without a clear timeline.
Verify independently
Provider license, board certification, insurance network, appointment availability and hospital affiliation.
Official survey context: WashU Medicine states that provider comments come from patients surveyed through Press Ganey. A provider needs at least 30 ratings before ratings and comments appear publicly.
Current official practice listing
Maryland Medical Group doctors and clinicians
The official practice page describes the team as physicians, nurse practitioners and physician assistants specializing in adult health and primary care.
Megan Bagheri, FNP-BC
Family nurse practitioner listed for Maryland Medical Group primary care.
Thomas J. Bartholet, MD
Primary care physician listed at the St. Louis practice.
William G. Bowen, MD
Internal medicine and cardiology-trained physician whose listed interests include blood pressure, cholesterol, heart and vascular disease.
Yogitha S. Potini, MD, MPH, FACP
Primary care physician listed at Maryland Medical Group.
Provider lists change. A review may discuss a doctor who has retired, relocated or stopped accepting new patients. Confirm the current official listing before relying on an older recommendation.
Questions to ask when choosing a provider
Is the clinician accepting new patients?
What is the next available new-patient visit?
Does the clinician offer virtual follow-up?
Which hospital system does the clinician use?
Who covers messages when the clinician is away?
Does the clinician manage my main chronic condition?
Can I see a nurse practitioner for urgent follow-up?
Is my exact insurance product accepted?
Adult primary care scope
What Maryland Medical Group can help with
A1
Annual preventive care
Routine examinations, risk assessment, vaccinations and age-appropriate screening discussions.
BP
Chronic conditions
Blood pressure, cholesterol, diabetes and other continuing adult health conditions.
Rx
Medication management
Reviewing long-term medicines, side effects, monitoring tests and renewal needs.
Dx
New symptoms
Evaluation of non-emergency adult medical concerns and determination of the next step.
Ref
Specialist referrals
Coordination with WashU Medicine and Barnes-Jewish Hospital specialists when advanced care is required.
Lab
Testing and follow-up
Ordering appropriate laboratory or diagnostic tests and explaining results in clinical context.
This is not an emergency department. Call 911 for chest pain, severe breathing difficulty, stroke warning signs, uncontrolled bleeding, loss of consciousness or another potentially life-threatening condition.
Appointment workflow
How to make a Maryland Medical Group appointment
Call the practice directly
Use
314-367-3113 for a new-patient appointment, provider availability or a visit type not available online.
State the reason for the visit clearly
Tell scheduling whether you need a new-patient examination, annual physical, chronic-care follow-up, medication review or evaluation of a new symptom.
Ask which clinician is available
Compare the first available physician, nurse practitioner or physician assistant with your preferred provider.
Verify your exact insurance
Provide the insurer, plan, network, member ID and employer when asked.
Ask about records
Determine whether previous records should be sent before the first visit and which fax number or electronic process to use.
Confirm parking and suite
The practice is in Suite 375 at 1110 Highlands Plaza Drive East.
Use MyChart after registration
Returning patients can manage eligible appointments through the WashU Medicine patient portal.
Save the cancellation instructions
Ask how much notice is required and what happens when a patient arrives late.
New-patient call script
“I would like to establish adult primary care at Maryland Medical Group. I prefer [provider, physician or nurse practitioner]. My insurance is [full plan and network]. Is the clinician accepting new patients, what is the first available visit, what records should be sent, and what amount should I expect at check-in?”
Prepare before check-in
What to bring to your first appointment
Government-issued photo identification
Current primary and secondary insurance cards
Medication and supplement list
Allergies and medication reactions
Previous primary care records
Recent laboratory and imaging reports
Vaccination record when available
Specialist names and contact information
Pharmacy name and location
Questions listed in priority order
Use the first appointment to test the complete practice
Clinical fit
Did the clinician listen, explain the plan and involve you in decisions?
Operational fit
Was scheduling clear, check-in organized and follow-up explained?
Digital fit
Could you activate MyChart, see orders and understand how to request help?
Address the most common review concern
Test Maryland Medical Group communication before transferring all your care
Call with one clear appointment question
Note whether the phone menu routes you correctly and whether staff can explain the next step.
Activate MyChart
Complete setup before an urgent refill, result or referral issue occurs.
Send one routine portal message
Ask a non-urgent administrative question and observe the response time and clarity.
Confirm the refill process
Ask whether requests should begin with the pharmacy, MyChart or the office.
Ask how results are communicated
Determine whether normal results appear automatically and how urgent findings are discussed.
Keep the direct department numbers
Save separate contacts for the practice, MyChart, billing and medical records.
Local patient strategy: Do not use the main office telephone number for every problem. Billing and records are handled by separate WashU Medicine departments with their own direct numbers.
WashU Medicine patient portal
What Maryland Medical Group patients can do in MyChart
Cal
Appointments
Request appointments and review past or upcoming visit details.
Form
Visit preparation
Complete available questionnaires and forms before the appointment.
Lab
Test results
View released results and available physician comments.
Msg
Care-team messages
Send routine medical or administrative questions securely.
Rx
Refill requests
Request renewal of medications marked refillable in the account.
$
Billing
Pay copays and bills and establish eligible payment plans.
Possible message charges: WashU Medicine states that most MyChart messages are free. When a message may result in a charge, the patient should be notified before choosing whether to continue or schedule a visit.
How to create an account
Use self-signup if you are 18 or older
Open the official portal, select “Sign Up Now” and complete secure identity verification.
Use an activation code when provided
An office-issued activation code expires 90 days after it is issued.
Use the special adolescent process
Patients ages 12 through 17 must personally call the MyChart Help Desk to establish an account.
Request proxy access correctly
A caregiver should use their own account and complete a proxy application instead of sharing another patient’s password.
Do not use MyChart for an emergency. Call 911 for life-threatening symptoms and call the clinical office for a time-sensitive concern.
Verify the exact product
Insurance accepted by Maryland Medical Group
WashU Medicine Physicians participates in many commercial, Medicare, Medicaid and marketplace plans. The official list is system-wide and does not guarantee that every product, employer variation or service is covered at the same benefit level.
Major insurance families on the current WashU Medicine commercial list
| Plan family |
Examples listed |
What to confirm |
| Aetna |
Selected Choice POS, Open Access, PPO, HMO, Select and Meritain products. |
The exact network printed on the card and whether your employer excludes WashU physicians. |
| Anthem and Blue Cross |
Selected Blue Access, Blue Preferred, federal and traditional products. |
Missouri network, BlueCard rules and primary-care participation. |
| Cigna |
Selected Open Access, Local Plus, PPO, POS, HMO and BJC Signature products. |
Exact employer network and whether behavioral-health benefits use another network. |
| UnitedHealthcare |
Selected Choice, Choice Plus, UMR, Navigate, Options PPO, POS and Select products. |
Provider participation and laboratory, imaging or specialist network. |
| Other commercial networks |
HealthLink, First Health, MultiPlan, Medica and selected worker-compensation networks. |
The required logo, referral, authorization and network status. |
| Government coverage |
Selected Medicare, Medicare Advantage and Medicaid products. |
The exact product, PCP assignment and current eligibility. |
Doctor and hospital networks may differ. WashU Medicine specifically warns that hospital, imaging and testing coverage may not match the physician’s network. Verify each facility separately.
Useful verification number: Ask the insurer to check WashU Medicine Physicians using tax identification number 430-65-3611, then confirm Maryland Medical Group and the selected clinician.
Insurance call script
“I want to see [provider] at Maryland Medical Group, 1110 Highlands Plaza Drive East, Suite 375. Please verify the provider and practice using WashU Medicine Physicians identification number 430-65-3611. Is the visit in network, and what deductible, copay or coinsurance applies?”
WashU Medicine Patient Services
How Maryland Medical Group billing works
WashU Medicine bills the physician service
Its Physicians Billing Service submits and follows up on claims for services provided by WashU Medicine physician practices.
The patient remains responsible for the balance
Insurance processing does not remove the patient’s responsibility for deductibles, copays, coinsurance or non-covered services.
Separate facilities can produce separate bills
A hospital or testing facility may bill for equipment and facility use while WashU Medicine bills for the professional physician service.
Compare the explanation of benefits
Match the service date, provider, billed amount, plan adjustment, payment and patient responsibility.
Ask for correction when information is wrong
Update insurance through MyChart, the physician office or Patient Services when a claim used outdated coverage.
Request help before the account becomes overdue
Payment plans and financial assistance may be available for qualifying patients.
Representative hours: The official billing page lists 8 a.m.–6:30 p.m. Monday through Thursday and 8 a.m.–4 p.m. Friday. The automated balance and payment system is available 24 hours.
Billing-question script
“I am calling about Maryland Medical Group service date [date]. My statement shows [amount], while my insurance explanation shows [amount or denial]. Please identify the professional charge, any separate facility charge, the adjustment and the amount I am responsible for.”
Health Information Release Services
How to request Maryland Medical Group medical records
Use the Missouri request process
Maryland Medical Group is a Missouri practice, so choose the Missouri option on the WashU Medicine records page.
Specify the exact information
List the date range and whether you need visit notes, medication history, laboratory results, imaging reports or the complete chart.
Name the recipient
Provide the patient, physician, specialist, attorney, insurer or facility receiving the information.
Choose the delivery method
Follow the current instructions for electronic, mail or other approved delivery.
Sign the authorization
A legal representative may need supporting guardianship, power-of-attorney or estate documents.
Allow the official response period
WashU Medicine states that it will respond within 30 days and may use an additional 30 days when records are not readily accessible or are stored offsite.
No charge for physician-to-physician transfer: WashU Medicine states that records sent directly to another physician are provided without a record-copy charge.
Record correction: A patient who believes the chart contains an error can request an amendment. WashU Medicine will review the request and either correct the information or explain why it considers the existing information accurate.
Hospital records require a separate request. Records from a Barnes-Jewish Hospital admission are maintained by the hospital rather than automatically included in the Maryland Medical Group office chart.
Turn a review complaint into a resolution
What to do after a poor Maryland Medical Group experience
Identify the type of problem
Separate clinical treatment, scheduling, phone communication, refill, referral, billing, records and privacy concerns.
Write a short timeline
Record the dates, names, messages, promises, missed callbacks and current effect on your care.
Contact the department that can fix it
Call the practice for clinical and appointment issues, Patient Services for billing and Health Information Release Services for records.
State the resolution you need
Ask for a callback, corrected prescription, appointment, claim review, record amendment or explanation.
Escalate an unresolved concern
Use WashU Medicine’s patient-feedback channel when the initial office contact does not resolve a service issue.
Post a factual review afterward
Describe what happened, how the practice responded and whether the problem was resolved without sharing private medical information.
Complaint-resolution script
“I am calling about an unresolved issue from [date]. The issue is [appointment, refill, result, bill or records]. I contacted [department] on [dates] and was told [response]. I need [specific resolution]. Who is responsible for completing this, and when should I expect an update?”
Keep online reviews factual. Avoid naming unrelated employees, sharing diagnoses, posting account numbers or accusing someone of misconduct that has not been verified.
Highlands Medical Building
Maryland Medical Group address, parking and arrival tips
Maryland Medical Group – WashU Medicine Physicians
1110 Highlands Plaza Drive East, Suite 375
St. Louis, MO 63110
Phone: 314-367-3113
Fax: 314-454-9382
Exchange: 314-388-6112
Parking
The official practice page describes easy-access parking at the office.
Suite
Enter Suite 375 in navigation notes rather than saving only the street address.
Building signs
The complex also identifies Washington University Physicians and Barnes-Jewish medical services, so confirm the practice name at check-in.
Hours caution: Third-party directories publish weekday office hours, but the official practice page does not provide a complete current daily schedule. Call before visiting without an appointment.
Personal decision test
Should you choose Maryland Medical Group?
It may be a good fit when you value
- An adult primary care practice
- WashU Medicine clinical connections
- Access to Barnes-Jewish Hospital referrals
- Experienced physicians and advanced practitioners
- MyChart for results, messages and billing
- A St. Louis location with easy-access parking
Investigate further when you require
- Very rapid telephone response
- Same-day access with one specific doctor
- Frequent controlled-medication refills
- Complex paperwork completed on short notice
- A plan with a narrow provider network
- One office handling all billing and hospital records
Use this five-question call before deciding
Is my preferred clinician accepting new patients?
How soon is the first available appointment?
Who answers messages when my provider is away?
How are urgent but non-emergency problems handled?
Is my exact insurance plan in network?
How long should refills and forms normally take?
Best decision method: Select a provider from the current official list, verify insurance, call the office with a real question and judge the first appointment before transferring every prescription and specialist referral.
Ten common questions answered
Maryland Medical Group reviews and patient FAQs
Is Maryland Medical Group located in Maryland?
No. This practice is at 1110 Highlands Plaza Drive East, Suite 375, in St. Louis, Missouri.
What do Maryland Medical Group reviews say?
Reviews are mixed. Positive comments often praise individual doctors and long-term care. Negative comments more often concern telephone communication, scheduling, callbacks and administrative follow-up.
What is the practice’s current rating?
Ratings differ by platform and change over time. During this guide’s research, two directory displays showed practice-level averages in the mid-two-star range. Read recent provider-specific comments before deciding.
Is Maryland Medical Group part of WashU Medicine?
The providers are part of Washington University Clinical Associates and appear through WashU Medicine Physicians. They refer patients to Barnes-Jewish Hospital and WashU specialists.
How do I schedule an appointment?
Call 314-367-3113. Returning patients can use MyChart for eligible appointment requests and management.
What can I do through MyChart?
You can manage appointments, complete forms, view results, message the care team, request refillable medicines, access family records with permission and pay bills.
Does Maryland Medical Group accept insurance?
WashU Medicine participates in many commercial, Medicare, Medicaid and marketplace products. Verify your exact plan and clinician before care.
How do I question a bill?
Call Patient Services at 314-273-0500 or 800-862-9980. Compare the statement with your insurer’s explanation of benefits before paying.
How do I request medical records?
Use the WashU Medicine Missouri records process or call Health Information Release Services at 314-273-0453.
How do I report a poor experience?
Write a factual timeline, contact the department responsible for the issue and request a specific resolution. Escalate unresolved service concerns through WashU Medicine’s patient-feedback process.
Final live actions
Official patient tools and live review checks
The key review patterns and patient workflows are explained above. Use these pages when you are ready to confirm a current provider, schedule, log into MyChart, verify insurance, pay a bill or request records.
