Hudson Valley patient guide · Updated for 2026
Connect Your Premier Medical Group Doctor, Athena Portal, Tests and Billing
Premier Medical Group is a Hudson Valley multispecialty practice offering primary care, urology, gastroenterology, cardiology, gynecology, dermatology, neurology, podiatry and other medical and surgical services.
This guide explains the patient process inside one page: choosing the right division, finding the correct office, activating the new Athena portal, preparing for appointments, understanding the two billing systems, using walk-in labs, arranging imaging and requesting medical records.
ATHENA
PORTAL
FIND A
DOCTOR
BILLING
LAB &
IMAGING
Emergency warning: Call 911 or go to the nearest emergency department for chest pain, severe breathing difficulty, sudden stroke signs, uncontrolled bleeding, loss of consciousness or another potentially life-threatening condition. Premier’s online request form and portal are for non-emergency communication.
Confirm the correct organization. This guide covers Premier Medical Group in New York’s Hudson Valley at premiermedicalhv.com—not unrelated organizations with the same name in other states or countries.
Service region
Dutchess, Orange and Ulster County areas of the Hudson Valley.
New portal
AthenaHealth became the active system on May 12, 2026.
Office hours
Appointment-request support generally Monday-Friday, 9 a.m.-5 p.m.
Cancellation notice
Give at least 48 hours to reduce no-show-fee risk.
Start with the correct division
Which Premier Medical Group service should you contact?
PRIMARY CARE
Routine, preventive or ongoing care
Start with internal medicine or family practice for annual care, chronic-condition management, medication monitoring, common illnesses and referral decisions.
Best for: wellness care, diabetes, blood pressure, ongoing symptoms, medication questions and care coordination.
PREMIER SPECIALTY
Condition-specific evaluation
Contact the relevant specialty when you have a referral, established diagnosis, planned procedure or clear department instruction.
Examples: urology, gastroenterology, cardiology, gynecology, neurology, podiatry, dermatology and rheumatology.
911 OR EMERGENCY DEPARTMENT
Potentially life-threatening symptoms
Do not wait for an online request, portal response or routine appointment when delay could threaten life or permanent function.
Use immediately for: chest pain, severe breathing trouble, stroke signs, major injury or uncontrolled bleeding.
Practical rule: Call your Premier provider’s office for time-sensitive but non-emergency guidance. The online appointment form is intended only for non-urgent scheduling requests.
Hudson Valley multispecialty care
What Premier Medical Group provides
Premier combines primary care, medical specialties, surgical specialties, diagnostic testing and selected procedure centers across several Hudson Valley communities.
Primary and coordinated care
Internal medicine, family practice, pulmonology, nephrology and related ongoing medical care.
Medical specialties
Cardiology, dermatology, gastroenterology, gynecology, neurology, rheumatology and other focused care.
Surgical and diagnostic support
Urology, podiatry, plastic surgery, endoscopy, pathology, blood-draw centers and in-house imaging.
Shared-group tip: A Premier specialist may be able to see records created elsewhere in the group, but you should still confirm who will explain results, issue refills and arrange follow-up.
Provider search workflow
How to find the right Premier Medical Group doctor
Choose primary care or specialty care
Start with primary care when you do not know which specialist is appropriate.
Select the exact division
Similar symptoms can belong to different departments. Use a referring clinician’s diagnosis or recommendation when available.
Review every office listed for the provider
Premier clinicians may work in Poughkeepsie, Fishkill, New Windsor, Newburgh, Kingston or another satellite office.
Call the direct specialty number
The location directory provides department-specific telephone numbers that can reduce unnecessary transfers.
Confirm new-patient availability
A provider may appear in the directory but have limited or future availability for new patients.
Verify insurance participation
Give the office the complete carrier, product and network name shown on the card.
Ask about referrals and authorizations
Insurance may require approval even when the provider participates in the plan.
Save the complete address and suite
Several departments use the Medical Arts Building at 243 North Road but occupy different suites.
New-patient call script
“I would like to schedule with [provider or division]. My insurance is [complete plan and network]. Is the provider accepting new patients at this location? Do I need a referral or authorization, what records should I send, and what amount may be due at check-in?”
Hudson Valley office guide
Major Premier Medical Group locations
Common Premier locations and departments
| Community |
Address examples |
Services commonly listed |
| Poughkeepsie |
243 North Road; 50 Eastdale Avenue North; 696 Dutchess Turnpike; 1 Webster Avenue; 207 Washington Street. |
Primary care, gastroenterology, cardiology, urology, gynecology, neurology, dermatology, nephrology, pulmonology, podiatry and plastic surgery. |
| Fishkill |
400 Westage Business Center Drive and 969 Main Street. |
Primary care, urology, gastroenterology, podiatry and blood-draw services. |
| New Windsor |
955 Little Britain Road and 3125 Route 9W. |
Gastroenterology, gynecology, urology, rheumatology, primary care and laboratory services. |
| Newburgh |
5 Jeanne Drive and 254 Route 17K. |
Cardiology, primary care and selected podiatry services. |
| Kingston |
111 Mary’s Avenue. |
Urology and related patient care. |
| Hopewell Junction |
45 Foster Road. |
Community primary care. |
| Wappingers Falls |
946 Route 376, Suite 11. |
Selected podiatry appointments. |
| Brewster |
2424 Route 6. |
Selected Saturday podiatry appointments. |
North Road warning: Several specialties operate at 243 North Road in different suites. Record the suite number and department rather than entering only the building address.
Booking and confirmation
How to request a Premier Medical Group appointment
Choose the correct division
The online form asks whether you are a new patient and which medical division you need.
Select a provider
Choose a specific clinician when known. Otherwise, call the division for help matching the reason for care.
Submit only a non-urgent request
Premier explicitly states that the online form is not intended for urgent or emergency symptoms.
Wait for office confirmation
The requested date and time are not confirmed until Premier contacts you and states that the slot is available.
Verify insurance and referral status
Confirm the exact insurance product and whether the office has received any required referral.
Arrive at least 20 minutes early
Premier requests early arrival during the athenaOne transition so identification and insurance information can be updated.
Cancel at least 48 hours ahead
A no-show fee may be applied when the office does not receive sufficient notice.
Online submission is not an appointment confirmation. Do not travel until the office provides the final date, time, location and provider.
Prevent check-in delays
What to bring to a Premier Medical Group appointment
Valid government-issued photo identification
Current primary and secondary insurance cards
Referral or authorization information
Division-specific registration packet
Medication names, doses and frequency
Allergy and serious reaction list
Recent outside test and hospital records
Actual imaging files when requested
Preferred pharmacy name and address
Expected copay or patient balance payment
Health-care proxy when applicable
Written questions in priority order
Choose the correct form packet. Premier publishes separate registration forms for cardiology, dermatology, nutrition, gastroenterology, gynecology, primary care, neurology, podiatry, rheumatology and urology.
New AthenaHealth system
Premier Medical Group Athena patient portal
Premier transitioned to the athenaOne electronic health record on May 12, 2026. The new system is intended to improve access to medical information and communication among providers, specialists, laboratories and pharmacies.
A
Appointments
Use available scheduling tools and review future appointment information.
R
Medical information
Review health information released through the new electronic record.
M
Communication
Use secure portal tools for appropriate routine communication with the care team.
Rx
Medication coordination
Support more accurate communication among providers and pharmacies.
$
New-system payments
Pay charges for services provided on or after May 12, 2026.
P
Privacy and access
Create an account using accurate identity and contact information.
Create an Athena account in three steps
Open the Premier Athena portal
Use the Athena link provided on Premier Medical Group’s official portal page.
Select “Create an Account”
Do not create multiple accounts when an existing account may already be linked to your record.
Follow the identity prompts
Use the same legal name, date of birth, email and mobile number given to the physician office.
Do not use the portal for an emergency. A message may not be read immediately, overnight, on weekends or when the provider is unavailable.
Portal troubleshooting
What to check when the Premier portal is not working
You are using the old portal
Premier moved to Athena in May 2026. Use the portal currently linked on Premier’s official website.
Your identity information does not match
Ask the office to confirm the legal name, birth date, email and telephone number stored in the new system.
You created more than one account
Contact the office before entering information into another account or making duplicate payments.
An old result is missing
Historical information may not appear the same way after the electronic-record transition. Contact the ordering office or request records.
A new bill is not visible
Charges provided on or before May 11, 2026 remain in the previous billing system.
An appointment is unavailable online
Not every provider, division or visit type can be self-scheduled. Call the direct office.
A result has not appeared
The test may still be processing or waiting for provider review. Premier asks patients to allow up to two weeks for bloodwork communication.
Your medical need is urgent
Call the provider office. Call 911 for emergency symptoms.
Medical and surgical divisions
Premier Medical Group specialties explained simply
Care divisions and common reasons for referral
| Division |
Common care areas |
What to confirm |
| Primary care |
Preventive visits, chronic conditions, common illness, medications and referral coordination. |
New-patient status, office, insurance and visit type. |
| Urology |
Prostate care, urinary symptoms, kidney stones, urinary cancers, sexual health, fertility and vasectomy. |
Prior imaging, laboratory results and procedure instructions. |
| Gastroenterology |
Reflux, liver disease, celiac disease, colitis, ulcers, Crohn’s disease and colon-cancer screening. |
Referral, procedure preparation, transportation and facility billing. |
| Cardiology |
Coronary disease, angina and complex heart evaluation. |
Medication instructions, previous heart records and testing preparation. |
| Gynecology and women’s health |
Gynecologic care, pelvic disorders and female sexual-health concerns. |
Prior records, imaging, pregnancy status and exact office. |
| Neurology |
Adult disorders involving the brain, nerves and nervous system. |
Referral, imaging, symptom timeline and outside neurology records. |
| Podiatry |
Medical and surgical foot and ankle disorders. |
Which podiatrist, office schedule and insurance participation. |
| Rheumatology |
Arthritis, lupus, vasculitis, gout, scleroderma and inflammatory disorders. |
Referral, prior laboratory results and imaging. |
| Dermatology and plastic surgery |
Skin, hair and nail disorders, skin cancer care, cosmetic and reconstructive procedures. |
Medical versus cosmetic coverage and expected self-pay fees. |
Walk-in blood-draw centers
Premier Medical Group laboratory locations and result timing
Premier’s phlebotomy centers accept walk-ins without appointments, but the test must be ordered by a Premier Medical Group provider.
Premier blood-draw centers
| Location |
Address |
Published hours |
Important note |
| North Road, Poughkeepsie |
243 North Road, Suite 101B |
Monday-Friday, 8 a.m.-4 p.m. |
Walk-ins welcome; Premier order required. |
| Eastdale, Poughkeepsie |
50 Eastdale Avenue North |
Monday-Friday, 8 a.m.-4 p.m. |
Closed from noon to 12:30 p.m. for lunch. |
| Fishkill |
400 Westage Business Center Drive, Suite 210A |
Monday-Friday, 8 a.m.-4 p.m. |
Walk-ins welcome; verify holiday changes. |
| New Windsor |
955 Little Britain Road |
Monday-Friday, 8 a.m.-4 p.m. |
Closed from noon to 12:30 p.m. for lunch. |
Confirm that a Premier provider placed the order
The in-house draw centers are not unrestricted public laboratories.
Ask whether fasting is required
Follow the ordering provider’s exact instructions rather than fasting automatically.
Bring identification and insurance
New billing and record systems make accurate identification especially important.
Do not call the laboratory for interpretation
Premier directs result questions to the ordering provider’s office.
Allow up to two weeks
Contact the ordering office if you receive no result communication after that period.
Do not obtain urgent medical advice from the blood-draw center. Laboratory staff collect specimens but do not replace the ordering clinician’s interpretation or emergency evaluation.
Central radiology scheduling
Premier Medical Group imaging and preparation
Premier offers in-house X-ray, CT, ultrasound and coronary calcium scanning. All radiology appointments are scheduled through the centralized department.
X-ray
Quick imaging commonly used for bones, lungs and selected internal structures.
CT scan
Cross-sectional imaging used for detailed evaluation of many body areas.
Ultrasound
Sound-wave imaging for abdominal, pelvic, vascular, thyroid, kidney and other exams.
Calcium scan
Specialized CT imaging that measures calcium-containing plaque in coronary arteries.
Questions to ask when scheduling
Has the imaging order reached scheduling?
Does insurance require authorization?
Is fasting required?
Should I drink water before the exam?
Will contrast be used?
Do I need recent kidney-function bloodwork?
Should any medicine be adjusted?
Who will explain the final result?
Current participation list
Insurance accepted by Premier Medical Group
Premier states that it accepts most insurance offered in the Hudson Valley. Participation still depends on the exact product, network, provider and service.
Major plan categories listed by Premier
| Category |
Examples listed |
Important limitation |
| Commercial insurance |
Aetna, Anthem BCBS, Cigna, Emblem, GHI, Oxford, UnitedHealthcare, Multiplan/PHCS and First Health. |
Verify the exact HMO, PPO, employer or restricted-network product. |
| Medicare |
Traditional Medicare, Railroad Medicare and selected Medicare Advantage products. |
Plan-specific network and authorization rules still apply. |
| Medicaid and Essential plans |
New York Medicaid and selected CDPHP, Fidelis, Healthfirst, MVP and UnitedHealthcare products. |
Confirm the exact managed-care plan and assigned provider. |
| Military and government |
Tricare East, Tricare for Life, VA and The Empire Plan. |
Referral or authorization may be required. |
| Workers’ compensation |
Only specifically listed Premier clinicians currently accept workers’ compensation patients. |
Do not assume every provider or specialty accepts the claim. |
| World Trade Center Health Program |
Premier states participation continues through November 30, 2026. |
The official page says participation terminates effective December 1, 2026. |
Humana limitation: Premier’s current insurance page states that Humana HMO plans and Humana Gold Plus HMO are not accepted. Verify the exact Humana product before scheduling.
Read the complete product name
Include HMO, PPO, Medicare, Medicaid, Essential, employer or exchange wording.
Call the Premier office
Give the provider, location and planned service.
Call the insurance company
Verify the physician, facility and service using the member-services number.
Ask about referrals and authorization
Participation does not guarantee payment when approval requirements are not met.
Check laboratories and procedure facilities separately
Endoscopy, pathology, imaging or outside services can have different networks.
Insurance call script
“My plan is [complete product and network], member ID [number]. I am seeing [provider] at [exact Premier location] for [visit, test or procedure]. Is the provider and facility in network? Do I need a referral or authorization, and should I expect separate laboratory, pathology, imaging or facility charges?”
Important May 2026 transition
Why Premier Medical Group patients may receive two bills
Both bills can be valid. Premier changed to AthenaHealth billing on May 12, 2026. Older and newer balances cannot be combined because they belong to separate billing systems.
Which billing system and phone number to use
| Service date |
Billing system |
Payment or questions |
| On or before May 11, 2026 |
Premier’s previous billing system |
845-451-7233 or billing@premiermedicalhv.com |
| On or after May 12, 2026 |
AthenaHealth |
845-637-2440 or PMGbilling@caduceushealth.com |
Check the service date first
This determines which statement, portal and billing telephone number applies.
Compare the statement with the insurance explanation
Review the submitted charge, allowed amount, insurance payment, adjustment and patient responsibility.
Do not combine separate balances
Premier states that old-system and Athena balances cannot be merged.
Question duplicate-looking charges
Confirm whether they are separate services, separate systems or a true duplicate before paying.
Use the correct portal
Athena payment applies to services provided on or after May 12, 2026.
Billing question script
“My service date was [date], and I received [one/two] Premier statements. Please confirm which billing system applies, explain the insurance payment and patient balance, and tell me which payment method I should use.”
Payment difficulty and no-show policy
Financial hardship and cancellation guidance
Unable to pay in full
Premier asks patients experiencing financial hardship to contact the billing department to discuss possible arrangements rather than ignoring the statement.
Unable to keep an appointment
Give at least 48 hours’ notice. Premier states that a no-show fee may be billed when adequate cancellation notice is not provided.
Best timing: Discuss payment difficulty before the balance becomes seriously overdue, and cancel an appointment as soon as you know you cannot attend.
Medical-record request
How to request Premier Medical Group medical records
Check Athena first
The portal may provide the specific result or visit information you need immediately.
Download the official release request
Use the Medical Records Release Request listed on Premier’s patient-forms page.
Identify the patient accurately
Use the legal name, date of birth, address and current contact information.
Choose a focused date range
Request only the period needed when a smaller record set will solve the problem.
Name the record type
Examples include visit notes, laboratory results, imaging reports, actual images, procedure reports and medication history.
Identify the recipient
Provide the complete physician, patient or organization name and approved delivery details.
Complete sensitive-information permission
Certain behavioral-health, substance-use, HIV or reproductive records may require specific authorization.
Sign with proper authority
A guardian, health-care agent or estate representative may need supporting documentation.
Confirm receipt with the office
Save a copy of the request and ask when the recipient should expect delivery.
Imaging transfer tip: A written radiology report and the actual CT, ultrasound or X-ray image files are different. Ask the receiving specialist which one is required.
After the appointment
Results, prescription refills and referral troubleshooting
You are waiting for bloodwork
Allow the published two-week period, then call the ordering provider if no communication arrives.
A result is marked abnormal
Do not diagnose yourself from a portal flag. Ask the ordering clinician how the result fits your symptoms and history.
You need a refill
Submit the request before medication runs out and confirm the drug, strength, directions and pharmacy.
The refill was denied
Ask whether you need an appointment, laboratory monitoring, insurance authorization or a new prescription.
A specialist has not contacted you
Confirm that the referral was sent, received and authorized by insurance.
Radiology cannot find the order
Contact the ordering office and verify the destination before rescheduling.
Your portal record appears incomplete
The athenaOne transition may affect how older information appears. Request a formal copy when needed.
Your symptoms are worsening
Call the treating office. Use emergency care immediately for serious warning signs.
Result follow-up script
“I completed [test] on [date], ordered by [provider]. Can you confirm whether the result is complete, whether the provider reviewed it and how I will receive the interpretation and next-step instructions?”
Local patient shortcuts
Hudson Valley tips that can prevent a wasted trip
01
Check the suite number
Several specialties use the same North Road building.
02
Know the billing cutoff
May 11 and May 12, 2026 determine which billing system applies.
03
Use Athena, not an old bookmark
Premier transitioned portal access in May 2026.
04
Arrive 20 minutes early
Bring photo ID and insurance so the new record can be verified.
05
Do not call the lab for results
Result interpretation belongs with the ordering provider.
06
Check lunch closures
Eastdale and Little Britain Road labs close briefly at noon.
07
Cancel 48 hours ahead
Late cancellation may lead to a no-show fee.
08
Verify Humana plans carefully
Premier excludes the listed Humana HMO products.
09
Save billing emails separately
Old-system and Athena billing contacts are different.
Poughkeepsie regional map
Premier Medical Group Medical Arts Building map
Medical Arts Building
243 North Road
Poughkeepsie, NY 12601
This building contains multiple Premier departments and suites. Confirm the suite shown in your appointment message before parking or checking in.
Patient questions answered
Premier Medical Group frequently asked questions
Which Premier Medical Group does this page cover?
This page covers Premier Medical Group in New York’s Hudson Valley.
Which portal does Premier use?
Premier transitioned to the athenaOne electronic record and AthenaHealth portal on May 12, 2026.
How do I create an Athena portal account?
Open the Premier Athena link, select Create an Account and follow the identity-verification prompts.
How early should I arrive?
Premier asks patients to arrive at least 20 minutes early and bring valid photo identification and an insurance card.
How do I request an appointment?
Call the provider office or submit the official non-urgent request form. Wait for confirmation before travelling.
Can I use the appointment form for urgent symptoms?
No. Call the office for urgent guidance and call 911 or go to an emergency department for an emergency.
Why did I receive two bills?
Services through May 11, 2026 use Premier’s previous billing system. Services beginning May 12 use AthenaHealth.
What are the billing numbers?
Call 845-451-7233 for services on or before May 11, 2026 and 845-637-2440 for services on or after May 12.
Does Premier offer payment arrangements?
Patients experiencing financial hardship should contact billing to discuss available arrangements.
What is the cancellation rule?
Premier requests at least 48 hours’ notice. A no-show fee may apply without sufficient notice.
Can I walk into a Premier blood-draw center?
Yes, but the test must be ordered by a Premier Medical Group provider.
How long do blood results take?
Premier asks patients to allow up to two weeks and then contact the ordering office if no communication arrives.
How do I schedule radiology?
Call centralized radiology scheduling at 845-437-5061.
Does Premier accept Medicare and Medicaid?
The official list includes Medicare, Railroad Medicare, New York Medicaid and selected managed-care products.
How do I request medical records?
Download the Medical Records Release Request from Premier’s patient-forms page and submit the signed authorization as instructed.
Does every Premier office offer every specialty?
No. Providers, laboratory services, imaging and procedures vary by address and suite.
Final live actions
Official Premier Medical Group patient tools
The major instructions are explained above. Use the official systems below when you are ready to complete a live provider search, portal login, appointment request, payment or records form.
