Clarkston and Oxford, Michigan patient guide · Updated for 2026
Connect Your Clarkston Medical Group Doctor, Portal, Lab and Virtual Care
Clarkston Medical Group provides adult and pediatric primary care through offices in Clarkston and Oxford, Michigan. Its services include preventive care, acute and chronic illness treatment, laboratory testing, diagnostic support, minor procedures, care management and telemedicine.
This guide explains the complete patient workflow: choosing the right office, checking the unusual monthly schedule change, using the portal, preparing for laboratory work, verifying insurance, understanding billing and requesting a complete medical record.
BOW
POINTE
WATER
TOWER
OXFORD
PATIENT
PORTAL
MEDICAL HOME CONNECTED
Call 911 for a medical emergency. Do not wait for a portal response or telemedicine registration when someone has chest pain, severe breathing difficulty, sudden stroke symptoms, uncontrolled bleeding, loss of consciousness or another potentially life-threatening condition.
Current organization update: Clarkston Medical Group states that it has joined McLaren Health Care. The current CMG website still publishes its Clarkston and Oxford contacts and links patients to an athenahealth portal.
Patient portal
Athenahealth portal for messages, appointments, records and bills.
Start with the correct care route
Which Clarkston Medical Group service should you use?
PRIMARY-CARE OFFICE
Routine or ongoing medical care
Call the office for physicals, preventive care, chronic-condition treatment, medication monitoring, referrals, vaccines, follow-up and symptoms that can safely wait for an appointment.
Best for: annual care, diabetes, blood pressure, asthma, pediatric well visits, medication reviews and ongoing symptoms.
CMG TELEMEDICINE
Appropriate minor illness from home
CMG recommends considering its virtual-care platform for appropriate common cold or flu-like symptoms before using a more expensive urgent-care or emergency setting.
Best for: selected non-emergency concerns that can be safely assessed through video or electronic communication.
911 OR EMERGENCY ROOM
Potential emergency
Use emergency care when delay could threaten life, breathing, circulation, brain function or permanent use of a body part.
Use immediately for chest pain, severe breathing trouble, stroke signs, major trauma, uncontrolled bleeding or unconsciousness.
Simple decision rule: Call CMG for routine or same-day scheduling during office hours. Use CMG Telemedicine for an appropriate minor concern. Use 911 or an emergency department for serious symptoms.
Michigan primary-care practice
What Clarkston Medical Group provides
Clarkston Medical Group provides comprehensive primary care for children, adults and older patients. The practice describes its approach as preventive, coordinated and patient-centered.
Adult medicine
Preventive care, acute illness, chronic-condition management, medication monitoring and pre- or postoperative evaluation.
Pediatric medicine
Newborn care, well-child visits, immunizations, asthma care, sports physicals, school needs and illness treatment.
Coordinated support
Laboratory testing, diagnostic support, virtual care and registered-nurse care management for complex needs.
McLaren partnership: Joining a larger health system does not automatically mean every CMG portal, bill or appointment moves to a McLaren system immediately. Follow the instructions printed on your current CMG appointment confirmation and statement.
Provider selection workflow
How to find the right Clarkston Medical Group provider
Decide between adult and pediatric care
Choose a provider who treats the patient’s age group and the type of ongoing care required.
Review the provider’s professional role
CMG’s directory includes physicians, physician assistants and nurse practitioners. Ask who will serve as the main primary-care provider.
Confirm the provider’s location
A provider may see patients at Bow Pointe, Water Tower Place or Oxford.
Ask whether new patients are being scheduled
Directory placement does not guarantee immediate new-patient availability.
Verify the exact insurance network
Give staff the complete carrier, product and network shown on the insurance card.
Ask how urgent sick visits are handled
Pediatric same-day appointments are advertised for existing patients. Adult availability may depend on the provider and daily schedule.
Ask about portal participation
Confirm that the chosen provider uses the current CMG athenahealth portal for messages, results and refill requests.
Save the direct location details
Record the office, street number, suite, telephone number and current monthly schedule variation.
New-patient call script
“I am looking for a primary-care provider for [adult/child]. My insurance is [complete plan and network]. Is [provider] accepting new patients, which location do they use, what is the next available visit, and what records should I send before the appointment?”
Three Michigan locations
Clarkston Medical Group addresses and contact numbers
CMG offices and important arrival notes
| Office |
Address |
Telephone |
Important check |
| Clarkston Bow Pointe |
5701 Bow Pointe Drive, Suite 100, Clarkston, MI 48346 |
248-625-2621 |
Main published laboratory schedule and Saturday office hours are listed here. |
| Clarkston Water Tower Place |
5625 Water Tower Place, Clarkston, MI 48346 |
248-625-2621 |
Official pages conflict between Suite 200 and Suite 300. Confirm the current suite. |
| Oxford |
834 S. Lapeer Road, Suite 100, Oxford, MI 48371 |
248-384-8320 |
Friday office hours vary and laboratory visits require appointments. |
Water Tower suite conflict: CMG’s official hours page currently shows Suite 200, while its homepage and contact page show Suite 300. Call
248-625-2621 before travel rather than relying on an old directory listing.
Office and laboratory schedules
Clarkston Medical Group hours explained
Published office hours
| Location |
Monday |
Tuesday-Wednesday |
Thursday |
Friday |
Saturday |
| Bow Pointe |
8 a.m.-6 p.m. |
8 a.m.-5 p.m. |
8 a.m.-5 p.m. |
8 a.m.-4 p.m. |
8 a.m.-noon |
| Water Tower Place |
8 a.m.-5 p.m. |
8 a.m.-5 p.m. |
8 a.m.-5 p.m. |
8 a.m.-5 p.m. |
Not listed |
| Oxford |
8 a.m.-5 p.m. |
8 a.m.-5 p.m. |
8 a.m.-4 p.m. |
Hours vary; call first |
Not listed |
Third-Thursday schedule: On every third Thursday of the month, Bow Pointe and Oxford list 9 a.m.-4 p.m. hours. Water Tower Place lists 9 a.m.-5 p.m. Call before an early-morning Thursday visit because this schedule is easy to miss.
Winter-weather habit: During poor Oakland County or northern Metro Detroit weather, call the office before driving for an early laboratory visit or a Saturday appointment.
Booking and confirmation
How to schedule a Clarkston Medical Group appointment
Choose the correct office
Use Clarkston for Bow Pointe or Water Tower scheduling and the Oxford telephone number for the Oxford office.
State the main reason for the visit
Tell staff whether the appointment is preventive, a new illness, chronic-condition follow-up, medication review, pediatric well visit, sports physical or preoperative evaluation.
Describe urgency clearly
Give the symptom, start date, whether it is worsening and any serious warning signs.
Ask whether telemedicine is appropriate
A simple cold or flu-like concern may qualify, while physical examinations, vaccines, procedures and many injuries require in-person care.
Verify insurance
Ask whether CMG and the selected provider participate in your exact insurance network.
Confirm the complete location
Save the street number, current suite, arrival time and any laboratory or fasting instructions.
Check the third-Thursday rule
Appointments and laboratory hours start later on the third Thursday of each month.
Appointment call script
“I need an appointment for [reason]. The symptoms began [date] and are [stable/worsening]. Is an office visit or telemedicine appropriate? Which location and suite should I use, and do you need my insurance, records, fasting or medication information before the visit?”
Prevent check-in delays
What to bring to a CMG appointment
Government-issued photo identification
Current primary and secondary insurance cards
Referral or authorization information when required
Medication names, strengths and daily instructions
Over-the-counter medicine and supplement list
Allergies and serious medication reactions
Outside laboratory and imaging reports
Hospital discharge papers when relevant
Preferred pharmacy name and location
Copay or expected patient-responsibility payment
Written symptom timeline
Questions listed in priority order
For children and teenagers
Immunization records
Bring records from former pediatricians, schools, pharmacies or public-health clinics.
School or sports form
Bring the exact form required by the school, camp, daycare or athletic program.
Guardian documents
Bring custody, guardianship or consent documents when the accompanying adult is not the parent recorded in the chart.
Athenahealth patient access
Clarkston Medical Group Patient Portal features
M
Secure messages
Exchange routine, non-urgent messages with the practice.
A
Appointments
Request, review or reschedule eligible visits.
Rx
Prescription requests
Request eligible prescription renewals from participating providers.
R
Health information
Review test results and other clinical information released by the treating provider.
$
Statements and payments
Review available billing statements and submit online payments.
F
Medical forms
Complete or update available forms before an appointment.
P
Profile updates
Update contact details and selected communication preferences.
E
Education
Research health topics and review educational materials.
C
Child access
A parent or legal guardian may request authorized access for a minor.
Do not send urgent messages. The portal states that patients needing a response in less than two business days should telephone the clinician’s office.
Portal-link caution: CMG’s official website currently displays different athenahealth portal addresses in different parts of the site. Start from the official CMG website’s Patient Portal menu rather than relying on an old browser bookmark.
Portal login troubleshooting
Clarkston Medical Group portal not working?
The browser-update warning appears
Update Chrome, Edge, Safari or Firefox. Allow cookies and JavaScript before trying again.
The password email has not arrived
Wait five to ten minutes, check spam and search the inbox for athenahealth.
Several reset emails were requested
Use only the newest link because an older reset link may expire.
The portal cannot match the patient
Ask the office to verify the legal name, birth date, email, telephone number and ZIP code.
A test result is missing
The result may still be processing, unreleased, performed outside CMG or unavailable through the portal.
A refill cannot be requested
The medicine may require an appointment, monitoring test or new prescription.
The message is time-sensitive
Stop using the portal and call the treating office.
Access has been discontinued
The portal terms allow access to end when a patient no longer has a participating primary-care provider.
Portal-support call script
“I am trying to access the Clarkston Medical Group portal. The exact error says [message]. I already updated my browser, checked spam and used the newest reset link. Please verify the email and demographic information connected to my account.”
Virtual care from home
How CMG Telemedicine and eVisit work
Clarkston Medical Group offers virtual care through its CMG Telemedicine app and web-based eVisit service. The practice recommends considering virtual care for appropriate common cold or flu-like symptoms before traveling to urgent care.
Use the CMG platform
Search for CMG Telemedicine in the mobile app store or open the service through CMG’s official telemedicine page.
Create or verify the account
Enter the patient’s legal identity and contact details accurately.
Check the device
Use a charged device with a working camera, microphone and reliable internet connection.
Prepare medication and symptom information
Have the symptom start date, allergies, medication list, temperature and preferred pharmacy ready.
Use a private, well-lit location
The provider may need to observe breathing, skin changes, swelling, throat or movement.
Expect in-person care when needed
A video visit cannot replace laboratory testing, imaging, vaccines, physical examination or emergency evaluation.
Chart-access advantage: CMG states that its telemedicine clinicians are CMG providers with access to the patient’s chart and medical history.
Adult primary-care services
Adult medicine services at Clarkston Medical Group
Adult-care services and practical preparation
| Service |
What CMG describes |
What to prepare |
| Preventive health management |
Regular checkups, screening and lifestyle guidance intended to reduce future health risks. |
Bring family history, vaccine records and dates of previous screening tests. |
| Chronic-disease care |
Management of diabetes, hypertension, heart disease, arthritis and other long-term conditions. |
Bring home readings, medication bottles and specialist reports. |
| Diagnostic testing |
On-site laboratory and imaging support for diagnosis and treatment. |
Confirm the order, fasting rule, authorization and correct location. |
| Immunizations |
Routine adult and childhood vaccines, influenza and pneumonia vaccination. |
Bring previous vaccine history and verify insurance coverage. |
| Minor office procedures |
Skin biopsy, wound care and removal of selected small skin lesions. |
Ask about preparation, pathology billing, wound care and follow-up. |
| Pre- and postoperative care |
Medical evaluation before surgery and primary-care support after a procedure. |
Bring the surgeon’s forms, required tests and medication instructions. |
| Injury care |
Assessment of sprains, strains, fractures and other selected injuries. |
Call first because serious injury or needed imaging may require another facility. |
| Additional medical management |
GERD, HIV, obesity, seizures and other acute or chronic medical needs. |
Bring previous testing, medication history and specialist information. |
Care from newborn through adolescence
Clarkston Medical Group pediatric services
Well-child visits
Growth, development, prevention, nutrition, safety and age-appropriate screening.
Newborn care
Care for newborns, including premature infants, with support for parents and families.
Same-day care
The practice advertises same-day pediatric care for existing patients.
Allergy and asthma
Diagnosis, medication planning, environmental guidance and ongoing monitoring.
Immunizations
Routine childhood vaccines and selected travel-related vaccination.
Chronic illness
Coordinated care for children with asthma, diabetes, heart conditions and other ongoing needs.
Sports care
Sports physicals and evaluation of selected sports injuries.
School support
Prevention, education and early-intervention support involving families and schools.
Parent guidance
Support for growth, development, nutrition, safety and emotional-wellness concerns.
Pediatric same-day call script
“My child is an existing CMG patient of [provider]. The symptoms began [time] and include [brief description]. The child is [drinking/not drinking], has a temperature of [reading] and does not have emergency symptoms. Is a same-day visit available?”
Laboratory hours and preparation
Clarkston Medical Group laboratory guide
Published laboratory schedules
| Laboratory |
Hours |
Appointment rule |
Important note |
| Bow Pointe |
Monday-Friday 7 a.m.-4 p.m.; Saturday 8 a.m.-noon. |
Confirm with office when the order came from another provider. |
Third Thursday hours are 9 a.m.-4 p.m. |
| Water Tower Place |
Official page refers patients to the Bow Pointe laboratory schedule. |
Call before assuming the blood draw occurs at Water Tower. |
Use the address given by the ordering office. |
| Oxford |
Monday 8 a.m.-3 p.m.; Friday 8 a.m.-11:45 a.m. |
By appointment only. |
Do not arrive as a walk-in without confirming an appointment. |
Confirm the order is available
Call when the test was ordered by an outside specialist or hospital.
Ask whether fasting is required
Do not assume every blood test requires fasting.
Ask about medication instructions
Do not stop prescribed medicine unless the ordering clinician directs you.
Bring identification and insurance
Laboratory claims may be processed separately from the physician visit.
Check the third Thursday
The Bow Pointe laboratory opens later on the third Thursday of each month.
Ask who will explain the result
Confirm whether the ordering CMG provider or an outside specialist will contact you.
Early-morning tip: Bow Pointe begins laboratory services before normal office hours on most weekdays. This does not mean every clinical department is open at 7 a.m.
Patient-centered medical home
How CMG proactive care management can help
Clarkston Medical Group describes itself as a Blue Cross Blue Shield of Michigan-designated Patient-Centered Medical Home. The model places the primary-care provider at the center of care coordination.
Registered-nurse support
Care managers may provide education about chronic illnesses and help coordinate services.
Insurance navigation
Care management may help patients understand coverage needs and obtain required services.
Equipment and family support
The program may assist with medical-equipment needs, family counseling and coordination with other professionals.
Bring a complete specialist list
Keep medication information updated
Tell CMG about emergency-room visits
Provide hospital discharge documents
Complete ordered laboratory work
Ask who tracks each referral
Coverage verification
How to check Clarkston Medical Group insurance
CMG’s financial page does not publish a complete current insurance-plan list. The safest method is to verify the exact plan with both CMG and the insurance company.
Read the complete plan name
Include the insurer, product, employer, HMO, PPO, Medicare Advantage or network wording.
Call CMG billing
Provide the provider, location and planned service to
248-625-2545.
Call the insurer
Verify that both the provider and service location are in network.
Ask about referrals
Some specialist care, testing or procedures require a referral from primary care.
Ask about authorization
Imaging, procedures, therapies and medications may require approval.
Ask about laboratory processing
Confirm whether the laboratory and any outside reference laboratory participate in your plan.
Record the verification
Save the representative’s name, call date and confirmation number.
Insurance call script
“My plan is [full insurer, product and network]. I am seeing [provider] at [Bow Pointe/Water Tower/Oxford] for [service]. Is the provider and location in network? Do I need a referral or authorization, and could laboratory, imaging or pathology be billed separately?”
Participation is not a payment guarantee. Deductibles, exclusions, medical-necessity rules, referral requirements and benefit limits can still create patient responsibility.
Payment and claim rules
Clarkston Medical Group billing explained
Bring the current insurance card
Tell the office when coverage, employer or subscriber information changes.
Expect payment at the visit
CMG states that payment and insurance copays are due when services are rendered.
Use an accepted payment method
CMG lists cash, check, Visa, MasterCard and Discover.
Discuss special arrangements early
Speak with the billing manager before receiving service when a payment arrangement may be needed.
Review insurance progress
CMG asks patients to contact the office when the policy has not paid within 45 days.
Understand personal responsibility
CMG submits claims and assists with benefits, but the patient remains responsible for the account.
Handle non-contracted coverage
CMG states that patients may receive a copy of services and charges to file with the insurance claim form when the practice is not contracted.
Electronic statements: The portal terms state that registered users agree to receive patient-balance statements electronically. A user may return to paper statements through Patient Preferences in the portal Billing tab.
Billing-question call script
“I am calling about the balance for service date [date]. My CMG statement shows [amount], and my insurance explanation shows [amount or denial]. Please explain the submitted charge, insurance adjustment and patient responsibility, and tell me whether a corrected claim or coverage review is needed.”
Complete health-information request
How to request Clarkston Medical Group medical records
The portal contains selected information released by a treating provider. It may not contain the entire medical record.
Check the portal first
A recent released result, appointment detail or medication list may already be available.
Call the treating office
Ask for CMG’s current medical-record authorization form or transfer process.
Identify the patient completely
Provide the legal name, date of birth, address and any former name relevant to older records.
Use a clear date range
Request the beginning and ending dates needed instead of an unnecessary complete lifetime chart.
Name the documents
Examples include office notes, laboratory results, immunization history, imaging reports, actual image files or medication records.
Identify the recipient
Provide the physician, patient or organization name and a secure fax, address or approved electronic-delivery method.
Sign with proper authority
A guardian, medical power of attorney or personal representative may need proof of legal authority.
Keep a copy and follow up
Record the submission date and confirm that the receiving office obtained the documents.
Published privacy timeline: CMG’s portal privacy notice states that an electronic or paper copy or summary is usually provided within 30 days and that a reasonable cost-based fee may apply.
Record correction: The privacy notice states that patients may ask CMG to correct information believed to be incorrect or incomplete. CMG may deny the request but states that it will explain the reason in writing within 60 days.
Imaging transfer tip: Ask whether the next clinician needs only the radiology report or also the actual X-ray, CT or MRI image files.
Medical-record request script
“I need records for [patient name and birth date] from [start date] through [end date]. Please send [specific notes, laboratory results, immunizations or imaging] to [recipient]. What authorization form, identification and delivery information do you require?”
After the visit
Results, prescriptions, referrals and follow-up
A result is missing
Check the portal, then call the ordering provider when the expected timeframe has passed.
A result is marked abnormal
Ask the provider to interpret it with your symptoms, history and other test results.
A refill is needed
Request it before the medicine runs out and confirm the correct pharmacy.
A refill is denied
Ask whether an appointment, monitoring test or medication review is required.
A referral office has not called
Confirm that CMG sent the referral and that insurance authorization is complete.
The specialist sent new recommendations
Verify that CMG received the consultation note and knows which medications or tests changed.
Symptoms are worsening
Call the office instead of sending a routine portal message. Use emergency care for serious warning signs.
A bill looks incorrect
Compare it with the insurer’s explanation before paying or requesting a correction.
Local patient shortcuts
Clarkston and Oxford tips that can prevent a wasted trip
01
Check the third Thursday
Bow Pointe, Water Tower and Oxford start later on the third Thursday of each month.
02
Confirm the Water Tower suite
Official CMG pages currently conflict between Suite 200 and Suite 300.
03
Do not assume every office has a lab
Water Tower refers patients to Bow Pointe lab hours, and Oxford lab visits require appointments.
04
Call before an Oxford Friday visit
The official schedule says Friday office hours may vary.
05
Start portal access from CMG
Different athena portal URLs appear on the current official website.
06
Use telemedicine selectively
Common cold or flu-like symptoms may fit virtual care, but testing and serious illness require in-person evaluation.
07
Ask who follows every result
Confirm whether CMG or an outside specialist will explain the finding and arrange treatment.
08
Report hospital care to CMG
Send discharge instructions and medication changes to the primary-care team.
09
Verify coverage with billing
CMG does not publish a complete current insurance-plan list.
Telephone directory
Clarkston Medical Group contact guide
Use the contact most likely to solve the problem
| Patient need |
Contact |
Information to prepare |
| Clarkston appointment or clinical question |
248-625-2621 |
Patient name, birth date, provider, symptoms and preferred location. |
| Oxford appointment |
248-384-8320 |
Visit reason, provider, insurance and preferred date. |
| Billing or insurance participation |
248-625-2545 |
Complete plan name, provider, statement and service date. |
| Portal access or password reset |
248-625-2621 |
Legal name, date of birth, email and exact error message. |
| eVisit technical support |
928-297-2294 |
Account email, device type and login or connection error. |
| Medical records |
Treating CMG office |
Date range, record type, recipient and signed authorization. |
| Urgent non-emergency issue |
Treating office by telephone |
Symptoms, start time, worsening signs and callback number. |
| Emergency |
911 |
Current location and immediate emergency details. |
Clarkston map
Clarkston Medical Group Bow Pointe location
Clarkston Medical Group
5701 Bow Pointe Drive, Suite 100
Clarkston, MI 48346
Phone: 248-625-2621
Before using this map: Confirm that your appointment is at Bow Pointe rather than Water Tower Place or Oxford.
Common patient questions
Clarkston Medical Group frequently asked questions
What is Clarkston Medical Group?
CMG is a Michigan primary-care practice providing adult medicine, pediatric care, laboratory services, diagnostic support, care management and telemedicine.
Is Clarkston Medical Group part of McLaren?
Yes. CMG’s official website states that the practice has joined McLaren Health Care.
What is the Clarkston phone number?
Call 248-625-2621 for the Bow Pointe and Water Tower offices.
What is the Oxford phone number?
Call 248-384-8320.
How do I open the patient portal?
Start from Clarkston Medical Group’s official website and choose Patient Portal. The service is powered by athenahealth.
What can I do in the portal?
You can exchange routine messages, request appointments and prescriptions, review released health information, complete forms, update your profile, view statements and make payments.
How do I reset the portal password?
Choose Forgot password, allow five to ten minutes for the email and call 248-625-2621 if it does not arrive.
Can I send an urgent portal message?
No. Call the office when you need a response in less than two business days. Call 911 for an emergency.
What are Bow Pointe hours?
Monday 8 a.m.-6 p.m., Tuesday through Thursday 8 a.m.-5 p.m., Friday 8 a.m.-4 p.m. and Saturday 8 a.m.-noon.
What happens on the third Thursday?
Bow Pointe and Oxford list 9 a.m.-4 p.m. hours, while Water Tower lists 9 a.m.-5 p.m.
Does Oxford have a laboratory?
Yes, by appointment only on Monday from 8 a.m.-3 p.m. and Friday from 8 a.m.-11:45 a.m.
Which suite is the Water Tower office?
Official pages conflict between Suite 200 and Suite 300. Call 248-625-2621 before travel.
Does CMG provide telemedicine?
Yes. CMG offers virtual care through its telemedicine or eVisit service.
Does CMG treat children?
Yes. Services include newborn care, well visits, immunizations, asthma care, sports physicals and illness treatment.
Which insurance is accepted?
The official financial page does not publish a complete plan list. Call billing at 248-625-2545 with the full plan and network name.
When are copays due?
CMG states that payment and insurance copays are due when services are provided.
How do I request records?
Call the treating office and request the current authorization process. Specify the date range, documents, recipient and delivery method.
Final live patient actions
Official Clarkston Medical Group tools
The main patient instructions are included above. Use these official systems when you are ready to complete the secure login, provider search, appointment, telemedicine or billing action.
