Oregon Medical Group 2026: MyChart, Doctors & Locations

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Eugene–Springfield patient guide · MyChart, urgent care, insurance and records

Follow the Right Oregon Medical Group Care Trail Before You Drive, Book or Pay

Oregon Medical Group connects primary care, pediatrics, urgent care, virtual visits, specialty medicine, laboratory testing, imaging, physical therapy and clinical pharmacy across Eugene and Springfield.

This guide explains which clinics accept appointments or walk-ins, how Country Club Road urgent care works, what MyChart can do, which 2026 Medicare rules may affect access, and how to handle bills, estimates, refills and medical records.

Find an Oregon Medical Group provider Open MyChart Choose the right care
Medical emergency: Call 911 for chest pain, possible stroke, severe breathing difficulty, uncontrolled bleeding, major trauma, loss of consciousness, a severe allergic reaction or another potentially life-threatening condition.
Walk-in warning: Regular Oregon Medical Group clinics do not accept walk-ins. Walk-in urgent care is available at 600 Country Club Road, Suite 100, in Eugene.
Serving Lane County

Oregon Medical Group began serving the community in 1988.

Main communities

Eugene and Springfield, Oregon.

Patient portal

MyChart with required two-step verification.

General inquiries

541-687-4900

Urgent care

541-463-2390

Start with the correct destination

Which Oregon Medical Group service should you use?

PRIMARY OR SPECIALTY CLINIC Routine, preventive or ongoing care

Use a scheduled clinic appointment for wellness visits, chronic-condition management, pediatrics, medication monitoring and specialty evaluation.

Best for: checkups, diabetes, blood pressure, long-term symptoms, referrals and planned follow-up.
URGENT OR VIRTUAL CARE Prompt non-emergency illness or injury

Use Country Club Road urgent care or an eligible MyChart virtual service when the condition should not wait but does not appear life-threatening.

Best for: minor injuries, infections, cold or flu symptoms, rashes, urinary problems and selected same-day concerns.
911 OR EMERGENCY DEPARTMENT Serious or rapidly worsening symptoms

Do not wait for MyChart, an e-visit or urgent care when delay could threaten life, breathing, circulation, brain function or permanent mobility.

Use now for: chest pain, stroke signs, severe breathing trouble, major trauma, uncontrolled bleeding or unconsciousness.
Fast decision rule: Use your regular clinic when the concern can safely wait, urgent or virtual care for an appropriate same-day need and emergency services for dangerous symptoms.

Go directly to the patient task you need

The important instructions are explained inside this page. Official systems are used only when a live search, appointment, login, payment or record request must be completed.

Organization decoder

Oregon Medical Group and Optum explained

Oregon Medical Group

The Eugene–Springfield physician practice providing primary, specialty, urgent, virtual and supporting diagnostic services.

Optum and UnitedHealth Group

Oregon Medical Group is part of Optum. Optum-owned organizations provide administrative support, while physicians and licensed professionals retain authority over medical decision-making.

Insurance distinction: Being part of Optum does not mean every UnitedHealthcare or Optum-related plan is automatically accepted. Verify the exact product, provider and service.
Eugene and Springfield clinic board

Oregon Medical Group locations, hours and walk-in rules

Choose the clinic by service—not only by distance
Clinic Published hours Phone Important patient detail
Chase Gardens Medical Center North
330 South Garden Way
Eugene, OR 97401 		Confirm with the scheduled department. ENT, audiology and speech: 541-334-3370
Family medicine and pediatrics: 541-746-6816 		No regular walk-ins. Laboratory and X-ray visits require appointments.
Crescent Medical Clinic
2830 Crescent Avenue
Eugene, OR 97408 		Weekdays, 8 a.m.-5 p.m. 541-686-9000 Every visit requires an appointment, including laboratory and X-ray services.
Gateway Medical Center
1007 Harlow Road
Springfield, OR 97477 		Confirm with the scheduled department. Infusion and rheumatology: 541-741-0387
OMM: 541-463-2280 		Laboratory visits require appointments. X-ray services are currently listed as temporarily unavailable.
Mohawk Medical Clinic
2000 North 19th Street
Springfield, OR 97477 		Weekdays, 8 a.m.-5:30 p.m. 541-746-5437 No walk-ins. Laboratory visits require appointments. X-ray is currently listed as temporarily unavailable.
Northside Medical Clinic
3915 River Road
Eugene, OR 97404 		Weekdays, 7:30 a.m.-5 p.m. 541-688-9140 No walk-ins. Laboratory and X-ray visits require appointments.
Oregon Medical Group at Country Club Road
600 Country Club Road
Eugene, OR 97401 		Regular clinic: weekdays, 7:30 a.m.-5:30 p.m.
Urgent care: weekdays, 8 a.m.-7 p.m.; weekends, 8 a.m.-5 p.m. 		Main clinic: 541-345-0600
Urgent care: 541-463-2390 		Walk-ins are available only through urgent care. Specialists, laboratory and X-ray services require appointments.
Westmoreland Medical Clinic
1650 Chambers Street
Eugene, OR 97402 		Weekdays, 7:15 a.m.-5:30 p.m. Clinic: 541-686-1711
Physical therapy: 541-686-1916 		No walk-ins. Laboratory and X-ray visits require appointments.
Do not travel to a regular clinic hoping to be added as a walk-in. Oregon Medical Group directs walk-in patients to the dedicated Country Club Road urgent-care center.
Open the current clinic directory
Provider selection workflow

How to find the right Oregon Medical Group doctor

Choose primary care or the exact specialty Start with family medicine or pediatrics for regular care. Use the named specialty when a condition or referral clearly requires it.
Check the provider’s clinic A clinician may work at one or more Eugene or Springfield locations.
Confirm new-patient availability A provider shown online may not be accepting every new-patient type or insurance product.
Verify the patient’s age group Confirm whether the clinician treats children, adults or both.
Verify the exact insurance product Give the full plan and network name printed on the card.
Ask about referral and authorization Specialty care, imaging and procedures may require insurer approval.
Save the office details Record the clinic, department, arrival time, forms and expected payment.
New-patient call script
“I need a [family medicine, pediatric or specialty] provider near [ZIP code]. My insurance is [complete plan and network]. Which Oregon Medical Group providers are accepting new patients, which clinic do they use, and do I need a referral, authorization or outside records?”
Search current providers
Scheduling without repeat calls

How to schedule an Oregon Medical Group appointment

MyChart scheduling

Oregon Medical Group states that the fastest scheduling method is often MyChart.

Clinic telephone

Call the direct office when a provider, specialty or appointment type is unavailable online.

Urgent care

Walk in at Country Club Road or use MyChart when scheduled urgent-care slots are offered.

Confirm before ending the booking

Provider and appointment type
Exact clinic and department
Arrival and check-in time
New or established patient status
Insurance participation
Referral or authorization requirement
Laboratory or imaging preparation
Expected copay or deductible
MyChart shortcut: Use the Fast Pass or wait-list feature when available so you can be notified if an earlier appointment opens.
Avoid check-in delays

What to bring to an Oregon Medical Group appointment

Government-issued photo identification
Current primary insurance card
Secondary insurance information
Referral or authorization number
Medication list with doses and frequency
Medication and food allergies
Outside laboratory and imaging reports
Preferred pharmacy name and address
Home blood pressure or glucose readings
Questions arranged in priority order
MyChart eCheck-In: Eligible patients can verify medical and insurance details, answer questionnaires, sign documents and pay a visit copay before arriving.
Insurance accuracy matters: Oregon Medical Group explains that inaccurate or incomplete insurance details can cause a claim denial that leaves the patient responsible for the balance.
Country Club Road urgent care

Oregon Medical Group Urgent Care hours, services and limits

Oregon Medical Group Urgent Care
600 Country Club Road, Suite 100
Eugene, OR 97401
Phone: 541-463-2390
Weekday hours

Monday-Friday, 8 a.m.-7 p.m.

Weekend hours

Saturday-Sunday, 8 a.m.-5 p.m.

Who can visit

Patients of all ages may use the walk-in urgent-care service.

Conditions and services listed by the clinic

Examples of care available at Country Club Road
Category Examples Practical preparation
Common illness Cold, flu, rashes, urinary infections and bladder infections. Bring the symptom timeline, medication list and pharmacy details.
Pain and injury Back or knee pain, minor burns, wounds and orthopedic concerns. Explain how the injury happened and whether weight-bearing or movement is limited.
Minor procedures Stitch or staple removal and other minor procedures. Bring the original procedure date and written aftercare instructions.
Onsite testing Rapid blood, urine and swab testing, EKG, X-ray, ultrasound and CT imaging. Ask whether the test is appropriate and whether insurance authorization may be needed.
Treatment support IV fluids and antibiotics when clinically appropriate. Tell the clinician about medication allergies and prior reactions.
Cashless facility: The urgent-care information states that card and check payments are accepted. Applicable copays, deductibles and self-pay amounts are due at service.
Urgent care is not an emergency department. Services can also be limited by patient volume, clinician availability and medical complexity.
Check current urgent-care information Call urgent care
Care from home

Oregon Medical Group virtual-care options

On-demand video

Connect with a local clinician without a scheduled appointment for an eligible non-emergency concern.

Scheduled video visit

Meet by video with an established primary-care or specialty clinician when the visit is suitable for telehealth.

E-visit

Answer a structured MyChart questionnaire and generally receive a care plan within 24 hours.

Published on-demand hours: Weekdays from 8 a.m.-7 p.m. and weekends from 8 a.m.-5 p.m.

Common e-visit concerns listed by Oregon Medical Group

Cough, cold or flu symptoms
Rash
Sinus pain
Nausea or diarrhea
Pink eye
Urinary symptoms
Vaginal discharge or irritation
Selected anxiety or depression concerns
Technology tip: Oregon Medical Group recommends Google Chrome for on-demand video care. Test the microphone, camera and internet before joining.
Virtual-care limit: The clinician may redirect you to urgent care, a regular clinic or an emergency department when an examination, imaging, laboratory testing or immediate treatment is needed.
Open virtual-care instructions
Patient portal

What Oregon Medical Group MyChart can do

A
Appointments

Request eligible visits, save favorite appointment types and join wait lists.

M
Routine messages

Send non-emergency questions to the care team.

T
Test results

Review released results and prior result history.

Rx
Medication tools

Track medications and submit eligible renewal requests.

$
Bills and plans

Review statements, make payments and set up eligible payment plans.

✓
eCheck-In

Verify information, complete questionnaires and sign documents before arrival.

PHI
Share records

Download or send selected visit summaries and health records.

F
Family access

Use approved Friends and Family or proxy access for another patient.

VC
Virtual care

Start eligible on-demand video, scheduled video or e-visit care.

Security requirement: All Oregon Medical Group MyChart users must use two-step verification.
Do not send an emergency through MyChart. Portal messages may not be reviewed immediately.
Sign in or register for MyChart
MyChart troubleshooting

What to check when Oregon Medical Group MyChart does not work

The verification code never arrives Confirm the mobile number or email on the account and check blocked or spam messages.
An appointment is unavailable online The provider, specialty or visit type may require telephone scheduling.
An older medical record is missing MyChart may not display every historical record. Use the formal medical-record request.
A recent result is missing The test may still be processing or awaiting release and clinical review.
You need access to a child’s account Request proxy access. Access changes when a child turns 12 and ends automatically when the child turns 18.
You need another adult’s account The adult patient must invite you through Friends and Family Access.
A bill does not appear Confirm whether it is an Oregon Medical Group bill, hospital bill, laboratory bill or outside-provider statement.
You need immediate medical guidance Call the clinic or urgent care rather than waiting for a portal response.
Appointment required

Oregon Medical Group laboratory and X-ray rules

Laboratory and X-ray visits require appointments. Do not arrive at a regular clinic expecting to be added as a walk-in.
Confirm that the order is active
Ask whether fasting is required
Ask how medications should be handled
Confirm the exact test location
Verify the appointment time
Bring ID and insurance cards
Ask when results should appear in MyChart
Ask who will explain an abnormal result
Springfield X-ray warning: Gateway and Mohawk currently list X-ray services as temporarily unavailable. Confirm the latest status before traveling.
Testing call script
“My provider ordered [laboratory test or X-ray]. Is the order active, which clinic should I use, what appointment time is available, do I need to fast or adjust medication timing, and when should I expect the result in MyChart?”
Contact the pharmacy first

How to request an Oregon Medical Group prescription refill

Call the pharmacy first Oregon Medical Group identifies this as the fastest routine refill workflow.
Confirm the medicine and strength Make sure the request is for the correct dose and directions.
Use the correct pharmacy Verify the branch address, especially when the pharmacy has several Eugene or Springfield locations.
Request before the final dose Monitoring, insurance authorization or a follow-up visit may be required.
Use MyChart for a question Ask the care team about an eligible routine prescription issue through secure messaging.
Do not submit repeated duplicate requests Multiple calls or messages can make the queue harder to process.
Clinical pharmacy support: Oregon Medical Group clinical pharmacists work with clinicians on medication safety, interactions, appropriateness and cost-effective use. Prescriptions must still be filled at a dispensing pharmacy.
Verify the exact plan

Insurance accepted by Oregon Medical Group

Oregon Medical Group publishes participating commercial, exchange, Medicare and Medicaid networks. A carrier appearing on the list does not guarantee that every product is accepted.

Selected commercial networks currently listed
Carrier Examples of listed networks What to verify
Aetna Standard, Open Access, HealthFund and selected Premier Care networks. Exact product and provider directory listing.
Cigna OAP, Local Plus and PPO. Provider, clinic and service-level participation.
Health Net Commercial EPO, POS and PPO. Specialty, referral and authorization rules.
Moda Connexus, Synergy, Affinity and OHSU PPO. Whether the exact employer or exchange product uses the listed network.
PacificSource Voyager PPO and selected Navigator arrangements. Commercial versus Medicare Advantage status.
Providence Signature, Choice and Extend PPO. Commercial versus Medicare Advantage status.
Regence BlueCross BlueShield Participating, Preferred, Premium PPO and selected individual networks. Exact product and whether authorization is required.
UnitedHealthcare Core, Choice, Nexus ACO, Doctors, Options PPO, Select, Navigate and Charter. Exact plan, provider and location.
Insurance-verification script
“My plan is [complete product and network]. I plan to see [provider] at [clinic] for [service]. Is the provider and location in network? Is a referral or authorization required, and what copay, deductible or coinsurance should apply?”
Check the current insurance list Call billing and insurance help
Important 2026 restrictions

Oregon Medical Group Medicare and Medicaid rules

Coverage changes that can affect new and established patients
Coverage Current OMG guidance What the patient should do
Original Medicare Accepted for established patients only. New Original Medicare patients are not accepted. Confirm whether you were seen by an OMG provider during the previous three years.
Providence Medicare Advantage From January 1, 2026, OMG does not accept new patients or established patients who newly enrolled in this coverage. Verify plan status before changing coverage or scheduling care.
PacificSource Medicare Advantage From January 1, 2026, OMG does not accept new patients or established patients who newly enrolled in this coverage. Confirm whether your enrollment date affects continued OMG access.
Regence Medicare Advantage Selected Regence MedAdvantage PPO and HMO networks are listed. Verify the exact product and assigned provider.
UnitedHealthcare Medicare Advantage HMO, PPO and C-SNP products are listed. Confirm the exact plan and primary-care assignment.
Trillium Medicaid OMG became contracted with Trillium Medicaid as a primary payer on February 1, 2026. Verify provider assignment and referral rules.
Trillium Medicare Advantage D-SNP OMG states that it is not participating with this Medicare Advantage product. Do not assume Medicaid participation also covers the D-SNP product.
Do not change a Medicare plan based only on a general carrier name. Verify the exact plan, effective date, provider assignment and 2026 exclusion before enrolling.
Payment and statement help

How Oregon Medical Group billing works

Billing Department: Call 541-687-4905 or email CBOBillingSupport@oregonmed.net. Hours are Monday-Friday, 8 a.m.-4:45 p.m.
Payment at service

Copays, coinsurance and unmet deductible amounts are due at the time of service when known.

Statement balance

When the exact patient amount is unknown at check-in, OMG may bill after insurance processes the claim.

MyChart payment

Care provided on or after February 1, 2022 can be paid through MyChart.

Payment plan

Eligible patients may establish automatic monthly payments through MyChart.

Confirm the patient and service date Make sure the balance belongs to the correct family member and visit.
Compare the insurance explanation Match the charge, insurer payment, adjustment and patient responsibility.
Identify separate services Imaging, laboratory or another provider may create an additional bill.
Question an error quickly Oregon Medical Group asks patients to call billing as soon as an account problem is found.
Use the official payment system Open MyChart through Oregon Medical Group’s own website.
Save confirmation Keep the payment date, amount and confirmation number.
Open official billing guidance Pay through MyChart
Avoid a surprise charge

How to request an Oregon Medical Group price estimate

Insured patient estimate

Email pe@oregonmed.net. Include the clinic, patient name, callback number, procedure, expected date, facility and CPT code when available.

Uninsured or self-pay estimate

A Good Faith Estimate is available for qualifying scheduled services. The timing depends on how far in advance the appointment is booked.

Identify the exact service Ask the ordering office for the procedure name and CPT code when available.
Name the clinic and facility A procedure performed at a hospital or surgery center can have separate facility charges.
Ask about every billing organization Clarify whether laboratory, imaging, anesthesia or pathology will bill separately.
Verify insurance authorization An estimate does not replace referral or prior-authorization requirements.
Save the written estimate Compare it with the final claim and statement after care.
Response goal for insured estimates: Oregon Medical Group states that an escalation specialist generally calls within 48 hours after receiving the requested information.
No-cost electronic request available

How to request Oregon Medical Group medical records

Check MyChart first Visit summaries, test results and selected documents may already be available.
Use the electronic record-request system The Datavant request can be completed from a smartphone, tablet or computer.
Choose electronic or mailed delivery Electronic records are delivered through a PIN-protected email.
Use a precise date range Request only the dates and documents needed unless the complete chart is necessary.
Name the recipient carefully Include the doctor or organization and secure delivery details.
Request actual imaging when necessary A specialist may need the image files in addition to the written report.
Keep the submission confirmation Save the request date and delivery information.
Electronic request

Use the official Datavant request linked from Oregon Medical Group’s records page.

Electronic requests are available at no charge through the website.

Paper request

Fax: 541-242-4363

Oregon Medical Group

Attn: Release of Information Department

P.O. Box 1648

Eugene, OR 97440

Paper-copy pricing: Hard-copy requests are forwarded to Datavant and may have a charge. Call 541-242-4390 for current pricing questions.
Start the official records request Email a records question
Problem-solving board

What to do when something goes wrong

You arrived without a lab appointment Call the clinic and schedule the required laboratory visit instead of waiting as a walk-in.
You went to a regular clinic for walk-in care Use Country Club Road urgent care when the condition is appropriate and non-emergency.
X-ray is unavailable in Springfield Ask which Eugene or alternative location can complete the ordered study.
MyChart does not show the complete record Use the electronic Datavant request for a comprehensive copy.
The pharmacy has not received the refill Confirm that it sent the request to the correct OMG provider and use MyChart for a routine follow-up question.
Your Medicare plan changed in 2026 Call billing and the insurer before scheduling to determine whether the new enrollment affects OMG access.
Your bill does not match the insurance explanation Call 541-687-4905 and ask for an itemized explanation and claim-status review.
Virtual care redirects you in person Follow the clinician’s recommendation when an examination, imaging or emergency evaluation is needed.
Lane County patient shortcuts

Local tips that can prevent wasted trips and repeat visits

01
Use Country Club for walk-ins

Regular OMG clinics require scheduled appointments.

02
Book lab and X-ray visits

An active order does not automatically create an appointment.

03
Check Springfield X-ray status

Gateway and Mohawk currently list X-ray services as temporarily unavailable.

04
Use MyChart Fast Pass

Join the wait list when an earlier appointment would help.

05
Enable two-step verification

Keep the registered mobile number and email current.

06
Contact the pharmacy first

This is Oregon Medical Group’s preferred routine refill path.

07
Read Medicare exclusions

Commercial participation does not confirm Medicare Advantage access.

08
Ask for the CPT code

It can make a procedure estimate more useful.

09
Use electronic records delivery

The online request provides a no-cost, PIN-protected delivery option.

Patient contact directory

Important Oregon Medical Group phone numbers and emails

Use the department that matches your task
Patient need Contact Best use
General inquiries 541-687-4900 Central-office routing when the specific clinic is unknown.
Urgent care 541-463-2390 Country Club Road urgent-care questions.
Country Club Road clinic 541-345-0600 Regular scheduled clinic and specialty questions.
Billing 541-687-4905 Statements, insurance processing, disputes and estimates.
Billing email CBOBillingSupport@oregonmed.net Non-urgent billing and payment questions.
Insured price estimate pe@oregonmed.net Procedure estimates with clinic, date, facility and CPT information.
Medical-record question himroi@oregonmed.net Questions about record requests and delivery.
Patient safety or care concern patient.support@oregonmed.net Non-emergency safety and patient-care concerns.
Emergency 911 Potentially life-threatening symptoms.
Mental-health crisis 988 Immediate suicide or emotional-crisis support.
Walk-in urgent-care location

Map of Oregon Medical Group at Country Club Road

Oregon Medical Group Urgent Care
600 Country Club Road, Suite 100
Eugene, OR 97401
Urgent-care phone: 541-463-2390
Before navigating: Regular clinic and specialist appointments at Country Club Road use scheduled check-in. Walk-in patients should confirm that they are entering the dedicated urgent-care service.
Patient questions answered

Oregon Medical Group frequently asked questions

What is Oregon Medical Group?

It is a multispecialty medical practice serving Eugene, Springfield and surrounding Lane County communities.

Is Oregon Medical Group part of Optum?

Yes. Oregon Medical Group states that it is part of Optum and UnitedHealth Group.

Which portal does Oregon Medical Group use?

Patients use MyChart, which replaced the previous patient portal.

Does MyChart require two-step verification?

Yes. Two-step verification is required for all Oregon Medical Group MyChart users.

Can I walk into any Oregon Medical Group clinic?

No. Regular clinics do not accept walk-ins. Use Country Club Road urgent care for appropriate walk-in care.

Where is Oregon Medical Group Urgent Care?

It is at 600 Country Club Road, Suite 100, in Eugene.

What are urgent-care hours?

Monday-Friday from 8 a.m.-7 p.m. and Saturday-Sunday from 8 a.m.-5 p.m.

Does urgent care treat children?

Yes. The clinic states that it serves patients of all ages.

Does Oregon Medical Group offer virtual care?

Yes. Patients may use on-demand video care, scheduled video visits and eligible e-visits through MyChart.

Do laboratory visits require appointments?

Yes. Laboratory and X-ray visits require appointments.

How do I request a prescription refill?

Contact the pharmacy directly first. Use MyChart for routine medication questions when needed.

Does Oregon Medical Group accept new Original Medicare patients?

No. The current insurance guidance says Original Medicare is accepted only for established patients.

What changed for Providence Medicare Advantage in 2026?

OMG no longer accepts new patients or established patients who newly enrolled in Providence Medicare Advantage after the January 1, 2026 change.

What changed for PacificSource Medicare Advantage?

The same January 1, 2026 restriction applies to new patients and established patients who newly enrolled in PacificSource Medicare Advantage.

Does Oregon Medical Group accept Trillium Medicaid?

Yes. OMG states that Trillium Medicaid became a contracted primary payer on February 1, 2026, but Trillium Medicare Advantage D-SNP is not accepted.

How do I pay a bill?

Use Oregon Medical Group MyChart for eligible statements, payments and payment plans.

How do I contact billing?

Call 541-687-4905 Monday-Friday from 8 a.m.-4:45 p.m.

How do I request medical records?

Use the no-cost electronic Datavant request linked from Oregon Medical Group’s official records page.

When should I call 911?

Call 911 for potentially life-threatening symptoms such as chest pain, stroke signs, severe breathing difficulty, uncontrolled bleeding or major trauma.

Final live actions

Official Oregon Medical Group patient tools

The main rules and workflows are explained above. Use these official systems when you are ready to complete a provider search, appointment, MyChart login, urgent-care visit, insurance check, payment or record request.

Find a provider Find a clinic Open MyChart Urgent care Virtual care Check insurance Billing help Request records
Independent patient-information notice:

USMedicalGroup.org is not Oregon Medical Group, Optum, UnitedHealth Group or an insurance company. It does not schedule appointments, provide medical diagnosis, determine insurance coverage, process payments or release records. Providers, services, locations, hours and insurance participation may change.

This guide is educational and does not replace advice from a qualified healthcare professional. Call 911 for a medical emergency.

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