Western New York patient guide · Doctors, portal, billing, testing and records
Navigate Olean Medical Group Without Calling the Wrong Office or Opening the Wrong Payment Tool
Olean Medical Group is a regional multi-specialty practice serving Olean and surrounding Western New York communities, with an additional women’s health clinic in Bradford, Pennsylvania. Patients can access primary care, pediatrics, women’s health, cardiology, neurology, allergy care, podiatry, pulmonology and on-site diagnostic services.
This guide explains which office to call, what to bring, how the IQHealth portal differs from Patient Notebook bill payment, which insurance details must be verified, how laboratory and imaging services work and how to prepare a medical-record request.
Call 911 for an emergency. Do not wait for a portal response or routine office appointment when someone has chest pain, severe breathing difficulty, possible stroke, uncontrolled bleeding, loss of consciousness, a seizure, poisoning, major trauma or immediate risk of self-harm.
No verified OMG urgent-care schedule was found on the current official site. Call the office for same-day availability. Use a nearby urgent-care center or emergency department when the office is closed and the condition cannot safely wait.
Main office
535 Main Street, Olean, New York.
Main phone
Business Office
Diagnostic access
Laboratory, X-ray, CT, mammography, ultrasound and more.
Information review
Official details checked August 1, 2026.
Which Olean Medical Group service should you use?
PRIMARY CARE
Routine, preventive or ongoing care
Call family medicine, internal medicine or pediatrics for preventive care, common illness, medication management, chronic conditions and referrals.
Best for annual visits, blood pressure, diabetes, cholesterol, immunizations and long-term care coordination.
SPECIALTY OR DIAGNOSTIC CARE
Focused evaluation or testing
Call the main office when you need cardiology, neurology, allergy, podiatry, pulmonology, women’s health, laboratory or imaging services.
Ask whether an order, referral, authorization or previous record must arrive before scheduling.
URGENT OR EMERGENCY NEED
Care that cannot safely wait
Call the office for current same-day availability. Use urgent care for eligible non-life-threatening problems and emergency services for dangerous symptoms.
The current official website does not publish a dedicated OMG urgent-care location or after-hours schedule.
What Olean Medical Group is
Olean Medical Group began in 1948 and has grown into a regional practice offering primary care, specialty medicine and diagnostic testing. The main Olean building is next to Olean General Hospital, while satellite offices bring selected services closer to surrounding communities.
Primary-care team
Family medicine, internal medicine and pediatric providers manage routine and ongoing care.
Specialty team
Available specialties include cardiology, allergy, neurology, podiatry, pulmonology and women’s health.
Testing departments
The main office houses laboratory and imaging services that can reduce travel for ordered testing.
Location-count clarification: Some current OMG pages still describe a six-location practice. The live directory now displays the Olean office, two Cuba addresses, Ellicottville, Franklinville, Salamanca and Bradford. This guide follows the individual directory entries rather than relying on the older summary count.
Olean Medical Group locations, phone numbers and hours
| Location | Address | Phone | Published hours or service note |
|---|---|---|---|
| Olean main office | 535 Main Street, Olean, NY 14760 | 716-372-0141 | Monday-Thursday, 7:45 a.m.-5 p.m.; Friday, 7:45 a.m.-3 p.m. |
| Cuba — Center Street | 14 Center Street, Cuba, NY 14727 | 585-968-3210 | Monday-Thursday, 8 a.m.-5 p.m.; Friday, 8 a.m.-3 p.m. |
| Cuba — West Main Street | 45 West Main Street, Cuba, NY 14727 | 585-968-1628 | Monday-Thursday, 8 a.m.-5 p.m.; Friday, 8 a.m.-3 p.m. |
| Ellicottville | 6133 Route 219, Ellicottville, NY 14731 | 716-699-4332 | Monday-Thursday, 8 a.m.-5 p.m.; Friday, 8 a.m.-3 p.m. |
| Franklinville | 12 Main Street, Franklinville, NY 14737 | 716-676-2212 | Monday-Thursday, 8 a.m.-5 p.m.; Friday, 8 a.m.-3 p.m. |
| Salamanca | 449 Broad Street, Salamanca, NY 14779 | 716-945-4770 | Monday-Thursday, 8 a.m.-5 p.m.; Friday, 8 a.m.-3 p.m. |
| Bradford women’s health | 195 Pleasant Street, Suite 2, Bradford, PA 16701 | 814-363-2670 | Current directory does not publish regular hours; call before traveling. |
Cuba has two different office addresses. Confirm whether the appointment is at 14 Center Street or 45 West Main Street before leaving.
Bradford telephone note: The live directory lists 814-363-2670. A separate clinic-opening announcement published 814-363-2760. Start with the live directory number and call the Olean main office if it does not connect.
How to find the right Olean Medical Group provider
Choose the type of care
Start with primary care, pediatrics, women’s health, allergy, cardiology, neurology, podiatry, pulmonology or another needed service.
Open the provider directory
Review the provider’s credentials, specialty, location and direct department number when one is published.
Confirm the provider is accepting the needed visit type
New-patient access, follow-up availability and insurance participation can differ.
Ask which office the provider uses
Some providers see patients at the Olean main office, satellite offices or visiting-specialist clinics.
Verify age and condition eligibility
Pediatric, adult, obstetric, surgical and specialty services may have different requirements.
Save the department telephone number
Use it for appointment changes, forms, results and clinical follow-up.
Provider-selection script
“I need care for [age and general reason]. Which Olean Medical Group provider treats this issue, is the provider accepting new patients, which location should I use and does that provider accept my exact insurance plan?”
How to schedule an Olean Medical Group appointment
Call the correct office
Use 716-372-0141 for the main office and general scheduling help, or call the preferred satellite location directly.
Describe the visit clearly
State whether the patient needs a new-patient appointment, preventive visit, illness visit, follow-up, pregnancy care, specialist consultation or test.
Give the complete insurance product
Read the plan, network and member information from the card.
Ask about a referral or order
HMO and specialty visits may require a referral. Imaging and laboratory services may require a provider order.
Confirm the exact address
Record the city, street, suite or internal office area and arrival time.
Ask what to bring
Confirm forms, medication information, previous records and expected payment.
Save cancellation instructions
Ask how much notice the office requires and which telephone number to use.
Appointment call script
“I am a [new/established] patient seeking [visit type]. My insurance is [complete plan and network]. Do I need a referral or order, which office should I visit, what should I bring and what is the cancellation deadline?”
What to bring to an Olean Medical Group appointment
Government-issued photo identification
Current primary insurance card
Secondary insurance card when applicable
Prescription or test order from the referring provider
Referral form when required by the insurance plan
Medication names, strengths and directions
Drug, food and material allergies
Relevant outside medical records
Recent laboratory and imaging reports
Immunization records for pediatric care
Preferred pharmacy information
Copay, coinsurance or deductible payment
Accepted front-desk payment methods: Olean Medical Group states that it accepts cash, checks and major credit cards except American Express.
Do not arrive with only a referral number. Ask whether the office needs the actual referral form, specialist authorization, imaging report or provider order before the appointment.
Olean Medical Group specialties and patient services
| Service | What it may address | What to confirm |
|---|---|---|
| Family medicine | Preventive care, common illness, chronic conditions, screenings and medication management. | Age range, provider availability and PCP assignment. |
| Internal medicine | Adult preventive care, complex conditions and long-term disease management. | Previous records and laboratory needs. |
| Pediatrics | Infant, child and adolescent preventive and illness care. | Immunization records and guardian paperwork. |
| Obstetrics and gynecology | Routine gynecology, pregnancy, prenatal care, menopause and women’s health. | Olean or Bradford location, hospital plans and insurance authorization. |
| Cardiology | Heart symptoms, blood pressure, coronary disease and cardiovascular testing. | Referral and previous ECG, imaging or hospital records. |
| Neurology | Headache, seizures, nerve symptoms, movement concerns and other neurologic conditions. | Referral, imaging and previous specialist notes. |
| Allergy and immunology | Environmental, food and medication allergy concerns and related testing. | Medication-hold instructions before allergy testing. |
| Podiatry | Foot, ankle, diabetic foot, wound and surgical concerns. | Previous imaging, wound information and surgical location. |
| Pulmonology and sleep medicine | Asthma, COPD, lung concerns, sleep disorders and related testing. | Referral, prior lung testing and sleep-study records. |
| Visiting specialists | Selected audiology, pediatric cardiology, pediatric gastroenterology, neurosurgery and support services. | Which dates the visiting service is available in Olean. |
Olean Medical Group laboratory and imaging services
Laboratory draw station
Monday-Thursday: 7:45 a.m.-5 p.m.
Friday: 7:45 a.m.-3 p.m.
Phone: 716-372-0141
Imaging department
Monday-Thursday: 8 a.m.-5 p.m.
Friday: 8 a.m.-3 p.m.
Specific examination times can end earlier.
| Test or service | Published access | Preparation question |
|---|---|---|
| Laboratory draw | Blood, urine, stool, culture and tissue samples are prepared for reference laboratories. | Ask whether fasting or medication changes are required. |
| General X-ray | Advertised as a walk-in service. | Confirm the order has arrived and the department is open. |
| CT scan | Scheduled weekdays, generally 8 a.m.-4:30 p.m. | Ask about contrast, kidney testing, fasting and authorization. |
| Mammography | Scheduled weekdays, generally 8 a.m.-4:30 p.m. | Confirm screening versus diagnostic mammography. |
| Ultrasound | Scheduled weekdays, generally 8 a.m.-4:30 p.m. | Ask whether fasting or a full bladder is required. |
| Bone-density DEXA | Scheduled weekdays, generally 8 a.m.-4:30 p.m. | Ask about calcium supplements and recent contrast studies. |
| Nuclear medicine | Published service hours are generally 7 a.m.-2:30 p.m. | Ask about food, medicines and examination length. |
| Fluoroscopy | Available as needed. | Follow the examination-specific diet or bowel instructions. |
| RetinaVue | A brief retinal-imaging examination at the Olean main office. | Call the PCP for the appropriate referral or order. |
Routine laboratory timing: OMG states that many routine results are available within 24 hours, while high-complexity testing can require 7 to 14 days. Availability to the patient may also depend on provider review and portal release.
Do not use published hours as confirmation of an appointment. CT, mammography, ultrasound, nuclear medicine, DEXA and fluoroscopy may require an order, authorization and scheduled time.
How the Olean Medical Group patient portal works
Olean Medical Group’s official website links patients to an IQHealth portal. The portal landing page provides options to sign in or begin registration with an access code.
Open the portal from the OMG website
Use the Patient Portal button rather than an unfamiliar search advertisement.
Select Sign In
Enter the username and password already connected with the patient’s account.
Use Start Here when you have an access code
Follow the registration prompts exactly as they appear.
Confirm the correct patient
Parents, caregivers and family members should not share credentials unless access has been formally authorized.
Call the treating office when information is missing
Portal visibility can depend on the provider, record type and release process.
The portal and online bill payment are different tools. IQHealth is the patient-portal destination. The official Pay Your Bill link routes to Patient Notebook.
Never use portal messaging for an emergency. Call the office for time-sensitive clinical guidance and call 911 for emergency symptoms.
What to do when the Olean Medical Group portal is not working
You do not have an access code
Call the treating office and ask how to receive or activate portal access.
The username or password is rejected
Use the portal’s recovery option or contact the office rather than creating several duplicate accounts.
A result is missing
Confirm that the test is complete, reviewed and released and that it was performed through OMG.
An appointment is not visible
Call the scheduling office to confirm the provider, location, date and time.
You cannot find the bill
Use the separate Patient Notebook payment system or call the Business Office.
You need a complete record copy
Download the Health Information Disclosure Authorization rather than relying on screenshots.
You need caregiver access
Ask the office for its current authorized-representative or proxy process.
You need urgent medical advice
Call the office directly. Use urgent or emergency care according to symptom severity.
Olean Medical Group insurance participation
The practice publishes a broad insurance list, but participation can differ by product, provider, state, referral requirement and service.
| Plan category | Examples listed | Important verification |
|---|---|---|
| Commercial insurance | Aetna, Cigna, Empire, Humana, MultiPlan, Nova, PHCS and UnitedHealthcare. | Confirm the employer network and exact provider. |
| Western New York plans | Highmark Western New York, Independent Health and Univera products. | Confirm commercial versus Medicare product. |
| Government coverage | Medicare, New York Medicaid, Railroad Medicare, Tricare and Champ VA. | Confirm referral, authorization and provider enrollment. |
| Managed plans | Fidelis, WellCare and selected Medicare Advantage products. | Confirm PCP assignment and specialist authorization. |
| Pennsylvania-related plans | UPMC commercial and Medicare Advantage, plus selected out-of-area products. | Confirm Bradford provider and Pennsylvania network status. |
| Seneca Nation coverage | Seneca Nation services with referral. | Obtain the required referral before the appointment. |
Cigna patients receive a specific warning on the official list. The patient should call Cigna to confirm that Olean Medical Practice is in network.
Call the OMG Business Office
Ask whether the exact product is accepted for the selected provider and location.
Call insurance member services
Verify the provider by name and office address.
Check referral requirements
HMO, Seneca Nation and specialist care may require formal authorization.
Verify diagnostic coverage
Confirm laboratory, imaging and professional interpretation separately.
Save the call reference
Record the date, representative and confirmation or authorization number.
Insurance-verification script
“My plan is [complete plan and network]. I am seeing [provider] at [address] for [visit or test]. Is the provider in network, do I need a referral or authorization and will the laboratory, imaging or interpretation be billed separately?”
How to understand and pay an Olean Medical Group bill
Billing and insurance questions
Phone: 716-376-2400
Monday-Thursday: 8 a.m.-5 p.m.
Friday: 8 a.m.-3 p.m.
Business Office location
Inside the main entrance of the Olean office.
535 Main Street, Olean, NY 14760
| Situation | OMG policy summary | What the patient should do |
|---|---|---|
| No insurance | Payment in full is requested; a minimum $50 deposit may be accepted when needed. | Ask for the expected charge and financial-counseling options before the visit. |
| Copay | Copayments are due at registration. | Confirm the amount with the insurer and bring payment. |
| High-deductible plan | Payment may be requested before the service. | Ask for an estimate and how insurance will be billed. |
| Existing balance | Balances should be paid within 30 days unless arrangements exist. | Call before the due date when full payment is not possible. |
| Payment arrangement | High-deductible balances must generally be resolved within 12 months or paid at a minimum of 10% monthly. | Get the arrangement terms and due dates in writing. |
| No payment for 90 days | Future visits may be scheduled on a cash basis and the account may become delinquent. | Contact a counselor before the account reaches this stage. |
Review these details before paying
Patient name and account number
Provider and office location
Service date
Insurance submitted
Insurer payment and adjustment
Copay, deductible and coinsurance
Laboratory or imaging charge
Separate hospital or outside-provider bill
Payment methods listed by the billing policy: Visa, MasterCard, Discover, cash and personal check.
Billing-question script
“I am calling about account [number] for service date [date]. My insurance explanation shows [status or amount]. Please explain the charge, insurance payment, adjustment and remaining patient responsibility.”
Olean Medical Group financial assistance
Olean Medical Group states that discounted fees may be available under its hardship policy and that financial counselors can assist patients with sliding-fee options.
Call before the account becomes delinquent
Contact 716-376-2400 as soon as the balance becomes difficult to manage.
Ask for a financial counselor
Explain whether the patient is uninsured, underinsured or unable to meet the standard monthly amount.
Request the application requirements
Ask which income, household, insurance and expense documents are required.
Agree on a formal arrangement
Confirm the amount, due dates and length of the plan.
Keep the arrangement current
Contact the counselor before missing a payment rather than allowing the plan to fail.
Published care commitment: OMG states that patients will not be denied care because they cannot pay when they are actively working with its financial counselors.
How to request Olean Medical Group medical records
PATIENT PORTAL
Check available information
Sign in to IQHealth and review what is currently available in the patient account.
Best for convenient access when the information has already been released.
DISCLOSURE AUTHORIZATION
Request a formal copy or transfer
Download the Health Information Disclosure Authorization from the patient-information page.
Best for another doctor, insurer, attorney, school or complete record request.
DIRECT OFFICE CONTACT
Confirm where to submit the form
The current patient page does not publish one universal fax or email for all record requests.
Call the office that created the record and ask for its current submission instructions.
Identify the correct record holder
Determine which OMG office, provider or diagnostic department created the record.
Download the official authorization
Use the current form linked from the OMG patient-information page.
Select the useful date range
Request office notes, test reports, imaging reports, billing records or the complete chart as needed.
Enter the recipient accurately
Include the person or organization, address, telephone and fax or other delivery information.
Sign and date the authorization
A parent, guardian or legal representative may need documentation showing authority.
Call for the submission route
Ask whether the form should be mailed, faxed, delivered or uploaded.
Save proof of submission
Keep a copy of the signed form and delivery confirmation.
Records-request script
“I need records from [provider or department] for dates [range] sent to [recipient]. Which authorization should I use, where should I submit it, what identification is required and when should I follow up?”
How to manage referrals, orders and authorizations
Confirm whether insurance requires a referral
Ask the plan whether primary-care approval is needed for the selected specialist.
Confirm the receiving provider
Record the provider, specialty, office address and telephone number.
Send useful records
Include recent notes, laboratory results, imaging reports and treatment history.
Verify prior authorization
Save the authorization number, approved service, provider and validity dates.
Confirm the order reached the department
Call before traveling for CT, ultrasound, mammography, DEXA or another scheduled test.
Ask who will explain the result
Determine whether the ordering OMG provider or another specialist will follow up.
Referral follow-up script
“My provider ordered [specialist visit or test] on [date]. Can you confirm the referral or order was received, whether insurance authorization is complete, which location I should use and what preparation is required?”
How to handle results, refills and follow-up
A result is missing
Ask whether the test is complete, reviewed and released and whether it was sent to a reference laboratory.
A routine test takes longer than expected
Confirm whether it is a high-complexity test that may require 7 to 14 days.
A result is marked abnormal
Do not diagnose the condition from a flag alone. Ask the ordering provider for interpretation.
A prescription refill is needed
Request it before the medication runs out and confirm the drug, dose and pharmacy.
The pharmacy has no prescription
Ask whether the office needs a visit, laboratory monitoring or insurance authorization.
The specialist has no records
Confirm the recipient’s fax and whether a signed authorization was required.
The next appointment is unclear
Call the treating office and confirm the provider, location and recommended interval.
Symptoms are worsening
Call the office or seek urgent or emergency care according to severity.
Result follow-up script
“I completed [test] on [date], ordered by [provider]. Is the result final, has the clinician reviewed it, when will I receive the interpretation and what follow-up is required?”
Practical tips that prevent wrong-office visits and repeat calls
Check both Cuba addresses
Center Street and West Main Street are different offices with different phone numbers.
Call Bradford before traveling
The live directory does not publish regular office hours.
Arrive 10–15 minutes early
Bring ID, insurance, orders, referrals and payment.
Separate the portal from bill pay
IQHealth and Patient Notebook are different systems.
Confirm testing preparation
Fasting, contrast, medication and full-bladder instructions vary.
Verify the exact insurance product
Commercial, Medicaid and Medicare Advantage networks differ.
Call before a winter trip
Weather and road conditions can affect travel between rural offices.
Ask about outside bills
Reference laboratories, hospitals and interpreting professionals may bill separately.
Start financial counseling early
Do not wait until an account becomes delinquent.
Olean Medical Group address and map
Main office
Olean Medical Group
535 Main Street
Olean, NY 14760
535 Main Street
Olean, NY 14760
Campus orientation: The main office is adjacent to Olean General Hospital. Confirm whether the appointment or test is inside Olean Medical Group or at the hospital before parking.
Olean Medical Group frequently asked questions
What is Olean Medical Group?
It is a regional multi-specialty practice serving Western New York and Bradford, Pennsylvania, with primary care, specialty medicine and diagnostic services.
How do I schedule an appointment?
Call 716-372-0141 for the main office or contact the preferred satellite office directly.
Where are the offices located?
The live directory lists Olean, two Cuba offices, Ellicottville, Franklinville, Salamanca and Bradford.
How early should I arrive?
Arrive 10 to 15 minutes early with photo ID, insurance cards, referrals or orders and expected payment.
Which patient portal does OMG use?
The official website links to IQHealth for account sign-in and access-code registration.
How do I pay a bill?
Use the official Patient Notebook link or call the Business Office at 716-376-2400.
Which insurance plans are accepted?
OMG lists many commercial, Medicare, Medicaid and managed-care products. Verify the exact provider, office and product before treatment.
Does OMG provide laboratory and imaging services?
Yes. The Olean office provides a laboratory draw station and imaging services including walk-in X-ray and scheduled CT, mammography, ultrasound, DEXA and nuclear medicine.
How do I request medical records?
Download the Health Information Disclosure Authorization and call the office that maintains the record for current submission instructions.
Is financial assistance available?
OMG states that hardship discounts and sliding-fee options may be available. Call 716-376-2400 and ask for a financial counselor.
Official Olean Medical Group patient tools
The major requirements and patient steps are explained above. Use these official tools when you are ready to complete a live provider search, portal sign-in, payment, form download or location check.