South Texas care guide · Clinics, Medicare, same-day appointments and patient support
Use HealthTexas Medical Group Without Choosing the Wrong Clinic, Plan or Appointment Type
HealthTexas Medical Group, also branded as HealthTexas Primary Care Doctors, provides adult primary care through 18 clinics in San Antonio and nearby South Texas communities.
The practice offers routine care, same-day sick appointments, telehealth, on-site laboratory services, Medicare-focused care, specialist coordination and after-hours physician coverage. The correct path depends on whether you are new or established, your exact insurance plan and how quickly the medical problem needs attention.
SAME-DAY CARE
Call your clinic early
SATURDAY ROUTE
San Pedro · Wurzbach
Call 911 for a life-threatening emergency. HealthTexas clinics, telehealth and Saturday appointments are not emergency services for chest pain, stroke symptoms, severe breathing trouble, uncontrolled bleeding, major trauma, seizure or loss of consciousness.
Practice network
More than 65 providers across 18 clinics.
Service area
San Antonio, Boerne, New Braunfels and Schertz.
Primary focus
Adult family medicine and internal medicine.
Saturday clinics
San Pedro and Wurzbach, 8 a.m.–5 p.m.
Start here
Which HealthTexas care option should you use?
ROUTINE PRIMARY CARE
Preventive or continuing medical care
Book a standard appointment for annual examinations, Medicare wellness visits, medication monitoring, vaccinations, chronic-condition management and specialist referrals.
Best for: diabetes, blood pressure, cholesterol, asthma, preventive screening and ongoing symptoms.
SAME-DAY OR TELEHEALTH
A non-emergency problem needs attention today
Established patients can request a same-day clinic visit or selected telehealth appointment. Call early because same-day capacity can fill.
Best for: minor illness, uncomplicated symptoms, selected refill needs and non-emergency follow-up.
911 OR EMERGENCY DEPARTMENT
Symptoms may be dangerous
Use emergency services when delay could threaten life, breathing, circulation, brain function or permanent health.
Emergency examples: chest pain, stroke signs, severe breathing trouble, fainting, major injury or uncontrolled bleeding.
Established-patient after-hours option: Call your normal clinic number. The answering service can send the concern to the physician on call. Allow private or blocked calls while waiting for the return call.
Establish adult primary care
How to become a new HealthTexas Medical Group patient
Choose a practical clinic
Select a location you can reach for routine visits, laboratory work, short-notice appointments and repeated follow-up.
Review the provider type
HealthTexas lists family-medicine doctors, internal-medicine doctors and advanced practice clinicians.
Confirm new-patient status
Ask whether the selected provider is accepting new patients with your exact insurance plan.
Verify insurance before changing PCP assignment
Give the full plan name, network, member ID and Medicare Advantage product when applicable.
Book the correct appointment type
A new-patient visit, annual physical and Medicare annual wellness visit are different services.
Complete registration forms
Download the current new-patient packet, complete it carefully and bring it to the appointment.
Transfer important records
Prioritize medication history, recent laboratory work, imaging reports, specialist notes and hospital-discharge records.
Arrive early
HealthTexas clinic pages instruct new patients to arrive approximately 30 minutes before the appointment.
New-patient call script
“I want to establish adult primary care at the [clinic] location. My insurance is [full plan and network]. Which providers are accepting new patients, does my plan require PCP assignment, what visit should I book, and what records or forms must I bring?”
Choose by routine convenience, not only distance
How to select the best HealthTexas clinic
Choose near home
Useful for laboratory visits, acute illness, annual care and appointments when driving is difficult.
Choose near work or family
Useful when another person provides transportation or weekday scheduling must fit employment hours.
Choose for extended access
Stone Oak lists a Tuesday evening schedule, while San Pedro and Wurzbach provide Saturday care.
Questions that matter before selecting a clinic
Is my preferred provider accepting new patients?
Does the clinic accept my exact insurance product?
Are on-site laboratory and EKG services available?
Can another team member see me when my doctor is booked?
What are the Wednesday opening hours?
Is same-day care available for established patients?
Which hospital and specialists are in my network?
Can I use telehealth for follow-up?
Current 18-clinic network
HealthTexas Medical Group locations and phone numbers
HealthTexas clinics in San Antonio and nearby communities
| Clinic |
Area |
Phone |
Useful routing note |
| Alamo Heights |
Austin Highway / Alamo Heights |
210-828-2531 |
Confirm the Wednesday opening time and selected provider schedule. |
| Blanco |
North-central San Antonio |
210-384-8282 |
Call directly for same-day availability and new-patient status. |
| Helotes |
Bandera Road / Helotes |
210-477-7180 |
Convenient for Helotes and northwest San Antonio patients. |
| Highlands |
South New Braunfels Avenue |
210-532-0891 |
Call before visiting for laboratory-only work. |
| Hill Country |
Boerne |
830-249-3800 |
Regional clinic serving Boerne and Kendall County. |
| Holy Cross |
General McMullen / Westside |
210-249-0212 |
One of the clinics listed for selected patient-education classes. |
| Ingram Park |
Northwest San Antonio |
210-477-7190 |
Confirm whether the preferred clinician offers early appointments. |
| Las Palmas |
Castroville Road / Westside |
210-436-7402 |
Ask whether on-site diagnostics are available on the appointment day. |
| Leon Valley |
Bandera Road corridor |
210-520-4455 |
Useful for Leon Valley and nearby northwest neighborhoods. |
| New Braunfels |
New Braunfels |
830-515-1280 |
Regional clinic serving Comal County and nearby communities. |
| Perrin Beitel |
Northeast San Antonio |
210-572-3306 |
Listed as a site for selected HealthTexas education programs. |
| San Pedro |
Central San Antonio |
210-225-4511 |
One of two clinics offering scheduled Saturday care. |
| Schertz |
Schertz / FM 3009 |
210-477-7181 |
Regional clinic for Schertz and northeast metro patients. |
| SW Military |
Southwest Military Drive |
210-924-2337 |
Call early when requesting same-day sick care. |
| Stone Oak |
U.S. Highway 281 North |
210-546-1600 |
The current location page lists extended Tuesday hours until 8 p.m. |
| Val Verde |
Southeast Military Drive |
210-921-4200 |
Listed as a site for selected patient-education classes. |
| Westover Hills |
State Highway 151 |
210-237-4983 |
Current hours list 7 a.m.–5 p.m. most weekdays and 10 a.m. Wednesday. |
| Wurzbach |
Medical Center / Wurzbach Road |
210-616-7300 |
Saturday clinic and common new-patient scheduling route. |
Clinic schedules are not identical. Many locations open later on Wednesday. Provider, laboratory and holiday hours can differ from the general clinic schedule.
Established-patient acute care
How HealthTexas same-day sick appointments work
Call early
Contact your usual clinic as soon as it opens and describe the main symptom clearly.
Give a short severity summary
State when symptoms began, whether they are worsening and whether breathing, walking, eating or drinking is affected.
Accept another care-team clinician when appropriate
Your usual doctor may be unavailable, but another physician or advanced practice clinician may have capacity.
Ask whether telehealth is suitable
Some concerns can start by video, while others require examination, testing or treatment in the clinic.
Use emergency care when directed
A same-day slot should never delay emergency treatment.
Same-day call script
“I am an established patient of [provider] at [clinic]. I have [symptom] that began [time] and is [stable or worsening]. Do you have a same-day clinic appointment, another care-team clinician or an appropriate telehealth visit?”
Weekend primary-care access
HealthTexas Saturday appointments at San Pedro and Wurzbach
Current HealthTexas Saturday-care clinics
| Clinic |
Address |
Phone |
Saturday hours |
| San Pedro |
530 San Pedro Avenue, San Antonio, TX 78212 |
210-225-4511 |
8 a.m.–5 p.m. |
| Wurzbach |
8542 Wurzbach Road, San Antonio, TX 78240 |
210-616-7300 |
8 a.m.–5 p.m. |
Saturday care can be used for
Scheduled routine visits and same-day primary-care appointments for established HealthTexas patients.
Saturday care is not
A walk-in emergency department or guaranteed appointment without advance scheduling.
Call before leaving home. Confirm the clinic, appointment time and whether the medical concern can safely be treated in outpatient primary care.
Care available across the network
HealthTexas primary-care services explained
PREV
Preventive care
Annual checkups, wellness visits, vaccinations and age-appropriate screening discussions.
CHRN
Chronic-condition management
Continuing plans for diabetes, blood pressure, cholesterol, asthma and other adult conditions.
LAB
On-site laboratory work
Many clinic services include in-office laboratory testing and EKGs.
REF
Specialist coordination
Primary-care teams prepare referrals and coordinate follow-up with outside specialists.
DC
Hospital-discharge follow-up
Care teams help reconcile medicines and arrange follow-up after hospitalization.
EDU
Patient education
Selected clinics offer classes for prediabetes, newly diagnosed conditions and wellness topics.
FOOT
Foot and wound care
These services are promoted for eligible Medicare Advantage HMO patients.
NAV
Patient navigation
Navigators assist with Medicare questions, appointment coordination and care planning.
24/7
Provider on call
Established patients can reach an after-hours answering service for physician callback.
Prepare before arriving
HealthTexas first-appointment checklist
Government-issued photo identification
Current primary and secondary insurance cards
Completed new-patient registration forms
Medication and supplement list
Allergies and previous medication reactions
Recent laboratory and imaging reports
Hospital-discharge paperwork
Specialist names and contact details
Preferred pharmacy information
Questions listed in priority order
Arrival guidance: Current clinic pages instruct new patients to arrive about 30 minutes early and established patients to arrive about 15 minutes early.
Confirm which preventive visit you scheduled
New-patient evaluation
Establishes medical history, current concerns, medicines and a continuing-care plan.
Annual physical
A broad preventive examination whose coverage depends on the commercial insurance plan.
Medicare wellness visit
A prevention and health-risk assessment that is not the same as a traditional head-to-toe physical.
Preventive does not always mean no charge. Discussing a new symptom, changing chronic-condition treatment or receiving another diagnostic service can create additional cost-sharing.
Established patients
What the HealthTexas patient portal can do
APPT
Appointment requests
Request non-urgent appointments and review upcoming or past visits.
RX
Refill requests
Request non-urgent renewal of medicines when provider approval is needed.
RSLT
Released results
View laboratory or X-ray results after provider review and release.
SUM
Visit summaries
Review available office-visit summaries and personal health information.
ID
Demographics
Review and update available contact and demographic information.
BILL
Statements
Review available current and previous account statements.
Portal setup and troubleshooting
You have never registered
Give the clinic a personal email address. Staff can enter it and provide the initial username and temporary password.
The invitation email is missing
Check spam for a message from reminders@eclinicalmail.com and confirm the email recorded by the clinic.
You forgot the password
Use the portal recovery process and security question before asking staff to reset the account.
You need portal assistance
Email your name and date of birth to HTMG.portal@healthtexas.org or call technical support at 210-731-4885.
Never use portal messaging for emergency or rapidly worsening symptoms. Call the clinic, after-hours service or 911 as appropriate.
Virtual care for selected concerns
How HealthTexas same-day telehealth works
HealthTexas currently promotes same-day and future telehealth appointments for established patients. The provider may still direct the patient to a clinic, laboratory, urgent-care center or emergency department.
Telehealth may work for
- Selected medication follow-up
- Review of available test results
- Non-emergency symptom discussion
- Selected refill consultations
- Chronic-care follow-up
In-person care may be required for
- Physical examination findings
- Laboratory work or EKG
- Wound or foot care
- Procedures and injections
- Severe or worsening symptoms
Use a private, well-lit room
Test the microphone and camera
Prepare medication bottles
Have blood-pressure or glucose readings ready
Keep the preferred pharmacy information nearby
Write down the main question before the call
Exact product and new-patient status matter
HealthTexas Medical Group insurance rules
Do not rely only on the insurance-company name. Coverage depends on the commercial or Medicare product, network, clinic, provider, new-patient status and PCP assignment.
Important current HealthTexas insurance categories and exceptions
| Insurance |
What HealthTexas currently states |
What to verify |
| UnitedHealthcare Medicare Advantage |
Exclusive Medicare Advantage relationship for HMO and PPO plans. |
Exact product, PCP assignment, referral rules and effective date. |
| Original Medicare |
Medicare Part B and most Medicare supplement plans are accepted. |
Remaining deductible and coinsurance after Medicare and supplement processing. |
| Aetna commercial |
Several commercial HMO, PPO and administrator products are listed. |
HealthTexas states that Aetna Medicare Advantage plans are not accepted. |
| Blue Cross Blue Shield of Texas |
Several commercial products are listed. |
New BCBS establishment of care stopped December 14, 2025; existing BCBS patients were not affected by the notice. |
| Cigna commercial |
Selected commercial PPO, EPO, POS and Open Access products are listed. |
HealthTexas states that Cigna Medicare Advantage plans are not accepted. |
| Humana commercial |
Selected commercial products are listed. |
HealthTexas states that Humana Medicare Advantage plans are not accepted. |
| UnitedHealthcare commercial |
Several UHC, UMR, GEHA, Surest and employer arrangements are listed. |
Network tier, PCP assignment, referral requirements and deductible. |
| Medicaid-only or Marketplace |
Current clinic and new-patient pages say Medicaid-only and Marketplace plans are not accepted. |
Call with the exact card when another payer or dual-coverage arrangement is involved. |
Insurance-verification script
“My plan is [full product and network]. I want to establish care with [provider] at [clinic]. Is the provider accepting new patients with this plan, must I assign the PCP, are referrals required, and what amount should I expect at the first visit?”
Original Medicare and UnitedHealthcare Medicare Advantage
HealthTexas Medicare coverage explained
Original Medicare
HealthTexas lists Medicare Part B and most Medicare supplement plans.
Medicare Advantage
HealthTexas states that UnitedHealthcare is its exclusive HMO and PPO Medicare Advantage relationship.
Managed-care rules
HMO products commonly require PCP assignment, specialist referrals and prior authorization.
Before enrolling in or changing a Medicare plan
Confirm your preferred HealthTexas provider
Confirm the selected clinic
Review specialist and hospital networks
Check prescription-drug coverage
Review HMO versus PPO referral rules
Check dental, vision and transportation benefits
Confirm the plan’s effective date
Protect employer or union coverage before changing plans
Managed-care and specialist workflow
How HealthTexas referrals work
The primary-care clinician evaluates the need
The visit note should document the diagnosis, previous treatment and reason for specialist care or testing.
The insurance rules are checked
Medicare Advantage and HMO plans commonly require a referral and prior authorization.
The request is sent for review
Missing notes, test results or insurance information can slow processing.
The approved provider is identified
Confirm the specialist, facility, service, visit count and expiration date.
The specialist appointment is scheduled
Call the approved specialist if the office does not contact you promptly.
The specialist report returns to primary care
Ask who will explain the findings and coordinate the next step.
Hospital routing: HealthTexas identifies Baptist Hospital as its network of choice for scheduled admissions and procedures. Emergency patients should use the closest appropriate emergency department.
An authorization is usually specific. It may cover only the named provider, facility, procedure and date range.
Referral-status script
“My HealthTexas clinician ordered [specialist, test or procedure] on [date]. Was the request submitted, is anything missing, and what provider, facility, service, visit count and expiration date were approved?”
After the appointment
How to obtain results and prescription refills
Laboratory and X-ray results
- Results are posted after provider review when appropriate.
- Results needing treatment changes may prompt a phone call.
- Some sensitive information may not be released automatically.
- Do not interpret an abnormal flag without clinical context.
Prescription renewals
- Check with the pharmacy first.
- The pharmacy can contact HealthTexas when no refills remain.
- Use the portal for non-urgent refill requests.
- A visit or monitoring test may be required.
The result is missing
Confirm the test date, testing location, ordering clinician and whether an outside laboratory transmitted it.
The pharmacy has no prescription
Confirm the pharmacy, medication, dose and date the request was sent.
The medicine runs out today
Call the clinic. Do not depend only on a routine portal message.
A result is abnormal
Ask whether it is urgent, what it means and whether repeat testing, treatment or referral is needed.
Result follow-up script
“I completed [test] on [date] at [location]. It was ordered by [provider]. Is the result complete, has the provider reviewed it, and how should I receive the explanation and next-step instructions?”
Use the correct financial contact
HealthTexas billing, claims and cost questions
Match the statement with the insurance explanation
Compare the patient, date, provider, service, payment, adjustment and patient responsibility.
Identify outside providers
Hospitals, imaging centers, laboratories and specialists may issue separate bills.
Check insurance and PCP information
An old member ID, inactive plan or incorrect PCP assignment can affect processing.
Review preventive versus problem-oriented charges
Treating a new medical problem during a preventive visit may create additional cost-sharing.
Request correction when appropriate
Ask whether demographics, insurance, coding, referral or authorization information must be corrected.
Billing-question script
“I am calling about service date [date] with [provider]. My HealthTexas statement shows [amount], while my insurance explanation shows [amount or denial]. Please explain the balance and whether the claim needs correction or reprocessing.”
Protected health-information requests
How to request HealthTexas medical records
Get the release form
Download the medical-record request and HIPAA authorization from the patient forms page or request a copy from your clinic.
Identify the patient
Enter the legal name, date of birth, address and current contact information.
Name the sender and recipient
Include the full physician, organization, address, telephone and fax information.
Select the information needed
Choose visit notes, laboratory results, imaging, billing records, medication information or the full available chart.
Add the date range
Request the smallest period that contains the necessary records.
Review sensitive-information permissions
Mental-health, genetic, substance-use and HIV-related records may require separate initials or consent.
Sign with legal authority
A guardian, power-of-attorney agent or estate representative may need supporting documentation.
Confirm the current submission method
Call the clinic before faxing, mailing or delivering protected information.
Continuing-care shortcut: Ask the new physician whether records should be sent directly to the office. Include the appointment date and receiving fax number.
After-hours decision guide
What to do when HealthTexas clinics are closed
Routine issue
Use the portal or call when the clinic reopens for non-urgent appointments, records, bills and routine refill needs.
Urgent but not clearly life-threatening
Call the clinic number so the answering service can contact the physician on call.
Emergency symptoms
Call 911 or use the nearest appropriate emergency department without waiting for a callback.
Keep private calls enabled. The physician’s return call may display as blocked or private.
After-hours message
“I am an established patient of [provider] at [clinic]. My date of birth is [date]. I have [symptom] that began [time] and is [stable or worsening]. My callback number is [number], and I can receive private calls.”
Common problems solved
HealthTexas troubleshooting guide
No new-patient appointment appears
Call the preferred clinic and ask which provider is accepting your exact plan.
You have BCBS and are new
Ask whether the December 14, 2025 restriction applies to your planned establishment of care.
Your Medicare Advantage plan is not UnitedHealthcare
Verify eligibility before changing PCP assignment or cancelling existing coverage.
The portal will not open
Confirm the registered email, use recovery tools, email portal support and call 210-731-4885 when needed.
A referral is delayed
Ask whether the clinical note is complete, authorization was submitted and the plan requested more information.
A refill is delayed
Confirm that the pharmacy sent the request to the correct clinic and ask whether a visit is overdue.
You received an unexpected bill
Compare it with the insurance explanation and call billing or claims with the exact denial reason.
You need weekend care
Call San Pedro or Wurzbach instead of assuming every HealthTexas clinic opens Saturday.
Weekend clinic maps
HealthTexas Saturday-care locations
San Pedro Clinic
530 San Pedro Avenue
San Antonio, TX 78212
210-225-4511
Wurzbach Clinic
8542 Wurzbach Road
San Antonio, TX 78240
210-616-7300
Ten patient questions answered
HealthTexas Medical Group frequently asked questions
What is HealthTexas Medical Group?
HealthTexas is a South Texas adult primary-care network with more than 65 providers across 18 clinics in San Antonio, Boerne, New Braunfels and Schertz.
Is HealthTexas accepting new patients?
HealthTexas currently advertises new adult-patient appointments, but availability depends on the provider, clinic and exact insurance plan.
Can established patients get same-day care?
Yes. Established patients can request same-day sick appointments. Call early because capacity is limited.
Which clinics provide Saturday appointments?
San Pedro and Wurzbach offer scheduled Saturday care from 8 a.m. to 5 p.m.
Which Medicare Advantage plans are accepted?
HealthTexas currently states that it is exclusive with UnitedHealthcare for HMO and PPO Medicare Advantage plans.
Can a new BCBS patient establish care?
HealthTexas stopped accepting new Blue Cross Blue Shield patients for establishment of care effective December 14, 2025. Existing BCBS patients were not affected by that notice.
What can I do through the patient portal?
Established patients can review available health information, results, summaries and statements and request non-urgent appointments or refills.
How do I request a refill?
Check with the pharmacy first. If no refills remain, the pharmacy can contact the clinic, or you can submit a non-urgent portal request.
What is the HealthTexas billing number?
Call 210-581-7009 for billing questions. Claim-processing questions can be directed to 210-334-3459.
How do I request medical records?
Download the records forms from the official patient forms page or request a release form from your clinic. Confirm the current submission instructions before sending it.
Final live actions
Official HealthTexas patient tools
The main care, insurance and troubleshooting steps are explained above. Use these official pages when you are ready to perform a live booking, provider search, portal login or form download.
