Greater Sacramento · Primary care, specialists, My Portal, same-day care and records
Connect With the Right Mercy Medical Group Doctor, Location and Patient Service
Dignity Health Mercy Medical Group is a large Sacramento-area network offering primary care, pediatrics, internal medicine, same-day care, behavioral health, heart care, orthopedics, women’s health, imaging and many other specialties.
This guide explains how to find an accepting doctor, choose the correct clinic, establish care, use My Portal, obtain same-day treatment, verify insurance, track a referral, pay the correct bill and request clinic medical records.
GREATER SACRAMENTO PORTAL
MIDTOWN
FOLSOM
CITRUS HEIGHTS
Call 911 for an emergency. Do not wait for a portal message, referral decision, same-day opening or office callback for chest pain, severe breathing difficulty, stroke signs, uncontrolled bleeding, loss of consciousness, major trauma or another potentially life-threatening condition.
Do not confuse the medical group with one hospital. Mercy Medical Group operates outpatient clinics. Mercy General Hospital, Mercy San Juan Medical Center, Mercy Hospital of Folsom and Methodist Hospital of Sacramento have separate emergency, hospital-billing and hospital-record departments.
Provider network
More than 500 primary and specialty providers.
Care locations
29 locations across Greater Sacramento.
Imaging access
15 imaging facilities are reported.
Start with the correct care level
Which Mercy Medical Group service should you use?
PRIMARY CARE
Routine or ongoing health need
Use family medicine, internal medicine or pediatrics for preventive visits, chronic-condition management, medication reviews, common illnesses and coordination with specialists.
Best for: annual exams, diabetes, asthma, blood pressure, immunizations, medication follow-up and non-emergency symptoms.
SAME-DAY OR URGENT CARE
Prompt non-life-threatening treatment
Use same-day or urgent care when the regular doctor is unavailable and the illness or injury should be evaluated promptly.
Common uses: flu symptoms, minor burns, sprains, urinary symptoms, rashes, earaches, vomiting, diarrhea and minor injuries.
911 OR EMERGENCY DEPARTMENT
Potentially life-threatening condition
Emergency care is appropriate when delay could threaten life, an organ, a limb or permanent function.
Use immediately for: chest pain, severe breathing trouble, stroke signs, major bleeding, seizure, fainting or serious trauma.
Fastest safe sequence: Contact your primary-care team first when possible, use same-day or urgent care for a prompt non-emergency need and use 911 for dangerous symptoms.
Organization explained
How Mercy Medical Group fits inside Dignity Health
Mercy Medical Group is an outpatient multispecialty network operated as a service of Dignity Health Medical Foundation. Its clinics serve Sacramento and surrounding communities through primary care, specialty care, imaging, same-day care and virtual appointments.
Mercy Medical Group clinics
Outpatient offices for primary care, pediatrics, internal medicine, specialist consultations, selected procedures and follow-up.
Dignity Health hospitals
Hospital, emergency, surgery and inpatient services use separate hospital departments, billing accounts and record-request procedures.
Mercy Imaging Centers
Imaging services may have separate scheduling, authorization, preparation and billing instructions even when ordered by a Mercy Medical Group doctor.
Why the distinction matters: The clinic billing number cannot always correct a hospital bill, and the medical-group records department cannot automatically release hospital records.
Major Greater Sacramento hubs
Mercy Medical Group locations, services and phone numbers
The network includes 29 care locations. The table below highlights major primary, specialty and same-day destinations. Always verify the provider, department, building and suite before traveling.
Major Mercy Medical Group patient locations
| Location |
Address |
Phone |
Common services and patient tip |
| Midtown Sacramento |
3000 Q Street, Sacramento, CA 95816 |
916-733-3333 |
Large primary, specialty and imaging hub. Confirm the department and floor. |
| Midtown Urgent Care |
3000 Q Street, Floor 1, Sacramento, CA 95816 |
916-733-3377 |
Walk-in and scheduled-arrival urgent care for adults and children. |
| Natomas |
4400 Duckhorn Drive, Suite 100, Sacramento, CA 95834 |
916-575-8000 |
Family medicine, pediatrics, OB/GYN and coordinated referrals. |
| South Sacramento |
8120 Timberlake Way, Sacramento, CA 95823 |
916-681-6102 |
Internal medicine, OB/GYN, behavioral health, gastroenterology and pulmonary care. |
| Elk Grove |
9394 Big Horn Boulevard, Elk Grove, CA 95758 |
916-691-8500 |
Primary care plus selected specialty, cancer, infusion, eye and ENT services. |
| Citrus Heights |
7115 Greenback Lane, Citrus Heights, CA 95621 |
916-536-3500 |
Primary care, pediatrics, internal medicine, dermatology, endocrinology, behavioral health, imaging and extended access. |
| Folsom Primary Care & OB/GYN |
1700 Prairie City Road, Folsom, CA 95630 |
916-351-4800 |
Family medicine, preventive care, women’s health, maternity and gynecology. |
| Folsom Specialty Care |
1730 Prairie City Road, Suite 120, Folsom, CA 95630 |
916-351-4800 |
Allergy, behavioral health, endocrinology, gastroenterology, neurology, orthopedics, eye care, rheumatology and surgery. |
| Folsom Iron Point |
1050 Iron Point Road, Folsom, CA 95630 |
916-986-5224 |
Primary care, oncology, infusion therapy and diagnostic imaging. |
| Folsom Creekside |
1561 Creekside Drive, Folsom, CA 95630 |
916-351-4825 |
Cardiology, electrophysiology, gastroenterology, neurology, cancer care and urology. |
| Rocklin |
550 West Ranch View Drive, Suite 3000, Rocklin, CA 95765 |
916-409-1400 |
Family medicine, virtual care and selected allergy, neurology and rheumatology services. |
| San Juan Physicians Plaza |
6555 Coyle Avenue, Carmichael, CA 95608 |
916-536-3500 |
Cardiology, neurology, cancer care, orthopedics, podiatry and rehabilitation specialties. |
| Behavioral Health |
1792 Tribute Road, Suite 350, Sacramento, CA 95815 |
916-924-6400 |
Counseling, psychiatry and behavioral-health coordination for children and adults. |
Folsom warning: Several Mercy Medical Group offices use different Folsom addresses. Save Prairie City Road, Iron Point Road or Creekside Drive—not only “Mercy Medical Group Folsom.”
Provider search workflow
How to find a Mercy Medical Group doctor accepting patients
Choose primary care or a specialty
Start with family medicine, internal medicine or pediatrics when you need a regular PCP. Choose a specialty for a focused medical condition.
Search by location and availability
Use the official directory and narrow the results by city, specialty, language or appointment availability.
Look for the Mercy Medical Group designation
Dignity Health and CommonSpirit directories include providers from several medical groups and hospital-affiliated organizations.
Confirm new-patient status
A listed doctor may have no immediate new-patient openings or may accept only selected ages or visit types.
Verify insurance
Give the office the full insurer, product and network name. Confirm the individual doctor and location with the health plan.
Check PCP or medical-group assignment
HMO patients may need the Mercy doctor and Mercy Medical Group listed on the insurance account before routine treatment.
Ask about the care team
Routine care may also be provided by a nurse practitioner or physician assistant working with the doctor.
Save the direct clinic number
The direct office is normally the best contact for prescriptions, results, medical questions and appointment changes.
New-patient call script
“I want to establish care with Mercy Medical Group. My insurance is [complete plan and network], and I need a [family medicine, internal medicine or pediatric] provider near [city or ZIP]. Which doctors are accepting new patients, which location should I use and must the doctor be assigned as my PCP before the appointment?”
Appointment workflow
How to schedule the correct Mercy Medical Group visit
Identify the visit type
Tell the scheduler whether the visit is preventive, problem-focused, a chronic-care follow-up, hospital follow-up, specialist consultation, procedure or virtual visit.
Call the direct clinic or Connection Center
Use the clinic number when you know the location. Call 916-733-3400 for general Mercy Medical Group scheduling or routing help.
Verify the doctor and location
Confirm the complete address, department, building, floor and suite.
Check insurance before booking
Ask whether the provider is in network and whether a referral or authorization is already required.
Ask whether virtual care is suitable
Selected routine, follow-up and medication discussions may be offered through a video visit.
Ask which records are needed
A specialist may need laboratory results, imaging files, procedure reports or records from the referring physician.
Complete portal registration
My Portal can simplify eCheck-in, appointment review, results and secure messages.
Save the appointment confirmation
Record the provider, clinic, date, arrival time, direct phone number and preparation instructions.
Appointment call script
“I need a [new-patient, preventive, follow-up, sick or specialty] appointment for [reason]. My insurance is [complete plan and network]. Is the provider accepting patients, is this location in network, do I need a referral or authorization and what records or preparation should I complete?”
Prevent check-in delays
What to bring to a Mercy Medical Group appointment
Government-issued photo identification
Current primary and secondary insurance cards
Referral or authorization when required
Medication names, strengths and schedules
Medication, food and contrast allergies
Relevant outside medical records
Laboratory and imaging reports
Actual imaging disc or electronic image access
Home blood-pressure or glucose readings
Preferred pharmacy details
Copay or expected payment method
Questions written in priority order
Preventive visit versus problem visit
Preventive visit
Focuses on prevention, age-appropriate screening, immunization, risk review and general health maintenance.
Problem-focused visit
Evaluates symptoms, known disease, medication concerns or a new condition. Copays, deductibles or coinsurance may apply.
Ask before combining both: Discussing a significant new problem during a preventive examination can create a separately billed problem-oriented service.
Primary and specialty network
Mercy Medical Group services explained in plain English
Common services and the question to ask before scheduling
| Service |
Common reasons for care |
What to confirm |
| Family medicine |
Preventive care, common illness, chronic disease and care for children and adults. |
Age range and new-patient availability. |
| Internal medicine |
Adult preventive care, complex disease and medication management. |
Whether the physician is assigned as the PCP. |
| Pediatrics |
Well-child visits, immunization, childhood illness and development. |
Proxy portal access and vaccine records. |
| Same-day care |
Minor illness or injury requiring prompt care when the PCP is unavailable. |
Walk-in rules, current hours, age limits and insurance. |
| Heart and vascular care |
High blood pressure, arrhythmia, heart failure, coronary disease and valve conditions. |
Referral, authorization and exact cardiology location. |
| Orthopedics and sports medicine |
Bone, joint, muscle, tendon, ligament and sports injuries. |
Bring imaging files and ask whether surgery or therapy is scheduled separately. |
| Behavioral health |
Anxiety, depression, medication stabilization, therapy and family support. |
Some plans require direct behavioral-health network approval. |
| OB/GYN and women’s health |
Preventive care, pregnancy, pelvic concerns, menopause and gynecologic treatment. |
Pregnancy forms, delivery network and previous records. |
| Neurology |
Headache, epilepsy, stroke, movement disorders, dementia and nerve conditions. |
Referral, MRI or CT images and previous specialist notes. |
| Cancer and infusion care |
Oncology consultation, chemotherapy, biologic treatment, hydration and supportive infusions. |
Authorization, laboratory requirements and separate facility charges. |
| Diagnostic imaging |
X-ray, ultrasound, CT, MRI and other diagnostic studies. |
Preparation, contrast, authorization and the exact imaging facility. |
Prompt primary-care access
How Mercy Medical Group same-day care works
Same-day care is designed for minor illnesses and injuries when the regular PCP is unavailable. CommonSpirit describes same-day clinics as walk-in or scheduled services that may offer on-site laboratory testing and imaging.
Common same-day problems
- Cold, cough or sore throat
- Earache or pink eye
- Minor cut or burn
- Rash or skin irritation
- Sprain or strain
- Urinary symptoms
- Stomach flu symptoms
Same-day care is not for
- Severe chest pain
- Serious breathing trouble
- Stroke symptoms
- Major trauma or uncontrolled bleeding
- Seizure or unconsciousness
- Severe abdominal pain with instability
Citrus Heights extended access
Insurance-cost distinction: CommonSpirit describes its same-day clinics as potentially costing the same as a regular PCP visit, but your own copay, deductible and network rules control the actual amount.
Walk-in and extended-hour treatment
Dignity Health Urgent Care at Midtown Sacramento
Cold and flu symptoms
Minor cuts, burns, bites or rashes
Earache, headache or sinus symptoms
Low-grade fever
Sprains and strains
Vomiting or diarrhea
Urinary tract symptoms
Minor injuries needing X-ray evaluation
Diagnostic access: The Midtown urgent-care page lists on-site laboratory and X-ray services, which can reduce the need to travel to a second location for selected conditions.
Urgent care is not an emergency room. Call 911 for chest pain, severe breathing difficulty, stroke symptoms, major injury, uncontrolled bleeding or loss of consciousness.
My Portal registration
How to activate Mercy Medical Group My Portal
Schedule or complete a visit
Dignity Health may send a portal invitation during scheduling or after a visit.
Look for the correct invitation
The official page identifies no-reply@commonspirit.org as the invitation sender.
Open the invitation within 90 days
Portal invitations expire after 90 days.
Create the account
Follow the email instructions and use your email address and a secure password.
Confirm the Greater Sacramento region
Using a portal link for another Dignity Health region can produce a “400 Bad Request” error.
Verify the connected record
Confirm the patient name, recent appointment and location before viewing medical information.
Download the mobile app if helpful
Existing patients may use the My Portal mobile app from the Apple App Store or Google Play.
Call support when activation fails
Technical support can help resend an invitation or troubleshoot login errors.
Portal troubleshooting
What to do when My Portal does not work
You did not receive an invitation
Check spam and junk folders, then ask the clinic to verify the email address and resend the invitation.
The invitation expired
Invitations expire after 90 days. Call technical support or ask the clinic for another invitation.
You see “400 Bad Request”
You may be using a Dignity Health portal for the wrong region. Use the Greater Sacramento portal link.
An appointment is missing
Call the clinic and confirm that the appointment is attached to the same email and patient record.
A result has not appeared
Ask the ordering clinic whether the test is complete, reviewed and released.
You need complete records
My Portal contains only a portion of the chart. Call the medical-group records department for a formal request.
You see the wrong patient
Sign out immediately and contact the clinic or technical support. Do not continue opening records.
You have an urgent medical problem
Call the care team or use urgent or emergency care. Do not wait for portal technical support.
Coverage verification
How to verify Mercy Medical Group insurance coverage
Mercy Medical Group accepts many major health plans, but the exact product, network, doctor, clinic and service determine whether care is covered.
Do not ask only, “Do you accept my insurance company?” One insurer can operate multiple HMO, PPO, EPO, marketplace, Medi-Cal and Medicare Advantage networks with different provider lists.
Read the complete plan name
Use the product and network printed on the insurance card.
Name the individual doctor
Verify the physician or advanced-practice provider, not only the Mercy Medical Group name.
Name the exact clinic
Participation can differ by location, imaging facility, infusion center or hospital.
Describe the planned service
Ask about the appointment, test, procedure, vaccine, imaging study or infusion.
Confirm PCP and medical-group assignment
HMO patients should verify that the Mercy doctor and Mercy Medical Group appear correctly on the plan.
Ask about referral and authorization rules
Specialty care, imaging, therapy, equipment and procedures may require approval.
Ask about separate bills
A hospital, laboratory, imaging facility or outside clinician may bill separately.
Ask what is due before service
Confirm the copay, deductible, coinsurance and estimated self-pay responsibility.
Insurance-verification script
“My plan is [complete product and network], member ID [number]. I will see [provider] at [exact address] for [specific service]. Is the provider and location in network, is Mercy Medical Group assigned correctly, do I need a referral or prior authorization and what amount should I expect to pay?”
Specialist and testing approval
How Mercy Medical Group referrals and authorization work
Mercy Medical Group directs patients with referral questions to their primary-care provider. The medical group’s Utilization Management process reviews services when the health plan requires prior authorization.
PCP evaluates the need
The primary-care provider documents the condition and determines the appropriate specialist, test or treatment.
Referral or order is entered
The clinic submits the requested specialty, imaging, therapy, equipment or procedure information.
Health-plan rules are checked
Staff determine whether the service requires prior authorization and which providers are in network.
Clinical information is reviewed
Utilization Management applies current testing and specialty-care indication guidelines when authorization is required.
Approved destination is identified
Confirm the specialist, facility, service, authorization number and expiration date.
Patient schedules the approved service
Do not substitute a different specialist or facility without confirming that the approval remains valid.
The specialist has not contacted you
Ask the PCP office whether the referral was submitted, approved, redirected or still under review.
The specialist cannot find the referral
Confirm the receiving office, fax or electronic destination and submission date.
The approved clinic is inconvenient
Ask whether another in-network option is available before changing locations.
The authorization expired
Contact the referring office before receiving the service.
Referral-status script
“My Mercy Medical Group PCP submitted a referral for [specialty or service] on [date]. Can you confirm whether it was sent, whether authorization is required, the approved provider and location, the authorization number and its expiration date?”
Clinic versus hospital billing
How to review and pay the correct Mercy bill
Mercy Medical Group clinic bill
Covers physician-office and medical-group clinic services. Call clinic billing at 855-424-0997.
Dignity Health hospital bill
Covers hospital, emergency, surgery or inpatient services. Call hospital billing at 888-488-7667.
Identify who issued the statement
Look for the clinic, hospital, imaging center, laboratory or outside physician name.
Match the patient and service date
Confirm the provider, location, account number and date.
Compare the insurance explanation
The explanation of benefits is not a bill. Use it to review the allowed amount and patient responsibility.
Check insurer payments and adjustments
Confirm that negotiated reductions and previous payments appear correctly.
Use the payment route on the current statement
CommonSpirit offers online, phone, mail and selected in-person payment options.
Save the confirmation
Keep the payment receipt until the balance updates.
Billing-question script
“I am calling about the statement for [patient] and service date [date]. Please confirm whether this is a clinic, hospital, imaging or outside-provider bill and explain the original charge, insurer payment, adjustment and patient responsibility.”
Clinic and hospital records
How to request Mercy Medical Group medical records
Choose the correct records department. Mercy Medical Group clinic records and Dignity Health hospital records use different request processes.
Medical-group clinic records
For records created by Mercy Medical Group clinics in Sacramento, call 916-735-4670.
Hospital records
For Greater Sacramento hospital medical or billing records, call 916-854-2000.
Identify where the care occurred
Determine whether the record was created at a medical-group clinic, hospital, urgent care or imaging center.
Use My Portal first for available information
Portal access may provide results, visit summaries, medicines and upcoming appointments.
Request the correct form
Ask for a patient-access request when the records are for you or an authorization-to-disclose form when records are being sent to another person or organization.
Specify a focused date range
Request the visits, tests or reports needed instead of a complete lifetime chart when unnecessary.
Name the recipient clearly
Provide the physician, organization, secure fax, address or electronic-delivery details.
Include representative authority
A parent, guardian, healthcare agent or estate representative may need supporting legal documents.
Confirm processing and delivery
Keep the submission date and ask how the records will be delivered.
Hospital submission address: Greater Sacramento hospital requests may be mailed or delivered to the Health Information Management Department, 3400 Data Drive, Suite 1064, Rancho Cordova, CA 95670, or faxed to 916-854-2497. Confirm that this hospital process matches the records you need.
After the appointment
Results, prescription refills and follow-up problems
A result is missing
Check My Portal, then contact the ordering clinic and ask whether the test is pending, reviewed or released.
A result is marked abnormal
A portal flag does not explain severity. Ask the ordering provider how the result relates to your symptoms and history.
You need a routine refill
Submit the request before the medicine runs out and confirm the drug, strength, directions and pharmacy.
The pharmacy has no prescription
Confirm that the request reached the correct Mercy clinic and whether an appointment, test or authorization is required.
A specialist needs records
Confirm whether the specialist needs a report, the original imaging files or the full chart.
Your symptoms are worsening
Contact the care team or use same-day, urgent or emergency care based on severity.
Result follow-up script
“I completed [test] on [date] for [provider]. Can you confirm whether it is complete, reviewed and released, and explain how I will receive the interpretation and next-step instructions?”
Directions
Maps for major Mercy Medical Group hubs
Midtown Sacramento
Citrus Heights
Folsom Prairie City
Elk Grove Big Horn
Before leaving: Confirm the doctor, building, department, floor, suite, arrival time and parking instructions because several locations contain multiple practices.
Local patient shortcuts
Practical Greater Sacramento tips that prevent delays
01
Separate clinic and hospital bills
They use different customer-service numbers and may represent different providers.
02
Use the Sacramento portal link
The wrong regional link can produce a 400 Bad Request error.
03
Save the exact Folsom address
Mercy Medical Group uses Prairie City, Iron Point and Creekside locations.
04
Verify HMO assignment
A listed provider may still be unavailable under your current PCP or medical-group assignment.
05
Ask whether the visit is preventive
A problem-focused service may create a separate patient charge.
06
Bring the original imaging
Specialists may need the actual CT, MRI or X-ray images rather than only the report.
07
Use clinic records for clinic care
Hospital Health Information Management may not hold the outpatient medical-group chart.
08
Check extended-care hours live
Same-day and urgent-care schedules can change on weekends and holidays.
09
Keep the portal invitation sender
Official invitations may come from no-reply@commonspirit.org.
10 patient questions answered
Mercy Medical Group frequently asked questions
What is Mercy Medical Group?
Mercy Medical Group is a Dignity Health Medical Foundation multispecialty network offering primary, specialty, same-day and virtual care throughout Greater Sacramento.
How large is the Mercy Medical Group network?
The current official page reports more than 500 primary and specialty providers, 29 care locations and 15 imaging facilities.
What is the main Mercy Medical Group phone number?
Call 916-733-3400 for clinic-related questions, appointments, scheduling or help reaching a doctor.
How do I establish care as a new patient?
Call 916-631-3707 and provide your insurance, preferred location, specialty, language and scheduling needs.
Which patient portal does Mercy Medical Group use?
Greater Sacramento patients use My Portal by Dignity Health for appointments, results, visit summaries, secure messages, bill pay and selected medical-record information.
What is the My Portal support number?
Call 844-274-8497 for invitation, activation and technical login assistance.
Where is Midtown urgent care?
Dignity Health Urgent Care is at 3000 Q Street, first floor, Sacramento. Call 916-733-3377. Walk-ins and scheduled arrival times are available.
How do I pay a Mercy Medical Group bill?
Use the instructions on the current statement or the official bill-pay page. Call clinic billing at 855-424-0997. Hospital billing is separate at 888-488-7667.
How do I request clinic medical records?
Call 916-735-4670 for Mercy Medical Group clinic records in Sacramento. Hospital records use a different Health Information Management process.
Does Mercy Medical Group accept my insurance?
The group accepts many major plans, but patients must verify the exact product, provider, clinic, service, PCP assignment, referral rules and authorization requirements.
Official patient tools
Complete your Mercy Medical Group task
The patient procedures are explained above. Use these official pages when you are ready to complete a doctor search, portal login, location search, bill payment or records request.
Official information used for this guide:
Mercy Medical Group and CommonSpirit Health provider, location, portal, records, billing, insurance, same-day-care and Greater Sacramento contact pages. Information was reviewed for the 2026 patient guide and should still be confirmed before a time-sensitive visit.
