Holston Medical Group Kingsport TN 2026: Doctors, Urgent Care & Portal

Kingsport, Tennessee · Primary, urgent, specialty and diagnostic care

Find the Right Holston Medical Group Kingsport Clinic Before You Drive Across Town

Holston Medical Group in Kingsport is not one office with one front desk. HMG operates a network of local care sites, with the largest concentration at Medical Plaza on West Stone Drive and additional primary care, diagnostic, surgical, kidney and ENT services around MeadowView, Colonial Heights and Brookside Drive.

This guide sorts those locations by what patients actually need: a new primary care provider, same-day illness care, pediatric after-hours care, an orthopedic injury visit, laboratory testing, imaging, women’s health, specialty referral, portal access, insurance help or a billing question.

Urgent care is not an emergency room. Call 911 or go to the nearest emergency department for severe chest pain, stroke warning signs, severe breathing difficulty, uncontrolled bleeding, major trauma, loss of consciousness or another potentially life-threatening condition.
Largest Kingsport hub

105 W. Stone Drive, with primary care, urgent care, pediatrics and many specialties.

New-patient line

877-464-1213.

Urgent care

Open seven days at Medical Plaza; walk-ins welcome.

Patient portal

HMG uses FollowMyHealth for records, results, messages and refill requests.

Information review

Official HMG details checked August 10, 2026.

Start with your actual problem

Which Holston Medical Group Kingsport service should you use?

ROUTINE / LONG-TERM CARE Choose a primary care office

Use primary care for annual exams, preventive screening, routine illness, medication management and long-term conditions such as diabetes, hypertension or cholesterol problems.

Kingsport choices include Medical Plaza, MeadowView and Colonial Heights.
SAME-DAY ILLNESS Use HMG Urgent Care

Medical Plaza urgent care is open seven days and welcomes walk-ins for non-life-threatening problems that should not wait for a routine office appointment.

105 W. Stone Drive, Suite 1F · 423-230-2420.
SPECIALIST / TEST Match the service to the correct suite

Orthopedics, gastroenterology, endocrinology, women’s health, pediatrics, sleep medicine, lab and other specialties operate from different suites and sometimes different buildings.

Confirm the specialty, suite, provider and preparation instructions before leaving home.
Useful local rule: Do not search only “Holston Medical Group Kingsport” in your map app and drive to whichever result appears first. Use the exact department address and suite from the appointment confirmation.

Jump directly to your Kingsport patient task

Important rules are explained here rather than hidden behind a directory of official links.

Do not confuse the local offices

Holston Medical Group Kingsport locations explained by purpose

Major Kingsport HMG locations and what each one is used for
Location Address Key services Best reason to use it
Medical Plaza 105 W. Stone Drive, Kingsport, TN 37660 Primary care, urgent care, pediatrics, lab, orthopedics, gastroenterology, endocrinology, surgery, podiatry, rehabilitation, sleep care, women’s health and more. Largest local HMG hub with many services under one address but in different suites.
MeadowView 2033 Meadowview Lane, Kingsport, TN 37660 Primary care, outpatient diagnostic imaging, hospital team and MeadowView Surgery Center. Primary care, advanced imaging and outpatient procedures.
Colonial Heights 4848 Ft. Henry Drive, Kingsport, TN 37663 Primary care. Routine primary care for patients who prefer the Colonial Heights area.
Brookside Drive 2008 Brookside Drive, Kingsport, TN 37660 Nephrology and Kingsport Kidney Center. Kidney specialty care and dialysis-related services.
MeadowView ENT 5 Sheridan Square, Kingsport, TN 37660 Ear, nose and throat care and audiology. ENT or hearing-related specialist care.
Parking-to-suite tip: Several Medical Plaza departments use the same 105 W. Stone Drive street address. The suite is the fastest way to determine which entrance, floor or check-in area you actually need.
New patient workflow

How to become a Holston Medical Group patient in Kingsport

Call 1-877-HMG-1213 The numeric number is 1-877-464-1213. HMG uses this line to help new patients find a primary care, pediatric or women’s health provider.
Explain what type of provider you need Tell the representative whether you need adult primary care, pediatrics, women’s health or another service.
Give your preferred Kingsport area Medical Plaza, MeadowView and Colonial Heights are separate primary-care choices.
Provide your insurance information Give the complete plan and network name rather than only the insurance-company name.
Ask for providers accepting new patients HMG’s provider directory identifies many clinicians who are currently accepting new patients, but availability can change.
Schedule the first appointment Staff can help match your needs to a provider and schedule the initial visit.
New-patient call script
“I want to establish care with Holston Medical Group in Kingsport. I need [adult primary care/pediatrics/women’s health]. I live near [area], my insurance is [full plan], and I would prefer [morning/afternoon]. Which providers are accepting new patients?”
Schedule, change or cancel

How Holston Medical Group appointment scheduling works

Many HMG specialties offer online scheduling. If the service you need does not appear online, HMG instructs patients to call 877-464-1213.

Choose the correct provider or specialty Use the online system when available or call HMG when you are unsure which office handles your problem.
Watch for the appointment reminder HMG says patients receive a reminder a few days before the visit.
Complete pre-registration Follow the registration link in the reminder to complete available paperwork before arrival.
Use Express Check-In when offered Select HMG locations support mobile or express check-in.
Change the appointment online when possible The online scheduling system supports cancellation, changes and rescheduling for eligible appointments.

HMG missed-appointment policy

Current fees HMG says may apply to missed appointments
Appointment type Possible fee What to do if you cannot attend
Established visit $20 Give at least two hours’ notice.
Allergy testing $75 Cancel as soon as you know you cannot attend.
New-patient visit $100 Do not simply skip the first visit; reschedule it.
GI procedure $250 Call promptly because procedure slots and preparation are more complex.
Repeated missed visits matter beyond the fee. HMG states that repeated no-shows may lead to dismissal from the practice.
Open seven days

HMG Urgent Care at Medical Plaza: hours, location and best use

HMG Urgent Care at Medical Plaza
105 W. Stone Drive, Suite 1F
Kingsport, TN 37660
Phone: 423-230-2420
Fax: 423-230-2422
Current Medical Plaza urgent-care hours
Day Hours Access
Monday-Friday 8 a.m.-8 p.m. Walk-ins welcome.
Saturday 8 a.m.-6 p.m. Walk-ins welcome.
Sunday 8 a.m.-4 p.m. Walk-ins welcome.
Urgent care makes sense when

The problem is not life-threatening but should not wait for your normal primary-care schedule.

Emergency care makes more sense when

The condition threatens life or function, such as stroke symptoms, severe breathing difficulty, major trauma, severe chest pain or uncontrolled bleeding.

Weekend shortcut: Medical Plaza urgent care is the HMG Kingsport location in this guide with regular Saturday and Sunday urgent-care hours.
Three Kingsport choices

Compare Holston Medical Group primary care offices in Kingsport

Kingsport primary care locations, hours and direct phones
Office Address Phone Published hours
Medical Plaza 105 W. Stone Drive, Suite 3A 423-392-6200 Monday-Friday, 8 a.m.-5 p.m.
MeadowView 2033 Meadowview Lane, Suite 300 423-857-2260 Monday 7 a.m.-5 p.m.; Tuesday 7:30 a.m.-5 p.m.; Wednesday-Friday 7 a.m.-5 p.m.
Colonial Heights 4848 Ft. Henry Drive 423-239-5141 Monday-Friday, 8 a.m.-5 p.m.

What HMG primary care covers

PREV
Preventive care

Annual exams, risk assessment, screening and immunization review.

ACUTE
Routine illness

Evaluation of common non-emergency medical problems.

LONG
Chronic conditions

Long-term disease management, medication review and monitoring.

REF
Referral coordination

Determining when specialist evaluation is appropriate and sending required information.

LAB
Testing

Ordering appropriate lab, X-ray or advanced diagnostic studies.

HOSP
Hospital continuity

HMG states that its dedicated hospital team supports patients when inpatient care becomes necessary.

Longer weekday hours

HMG Pediatrics at Medical Plaza includes same-day and after-hours access

HMG Pediatrics at Medical Plaza
105 W. Stone Drive, Suite 2A
Kingsport, TN 37660
423-230-2430
Monday-Friday

Published office hours are 8 a.m.-7:30 p.m.

Saturday

Published hours are 9 a.m.-1 p.m.

Same-day appointments

The Kingsport Medical Plaza pediatrics location advertises same-day availability.

Pediatric after-hours clinic: HMG states that the after-hours clinic for established HMG Pediatrics at Medical Plaza patients operates Monday-Friday from 5:30-7:30 p.m. and Saturday from 9 a.m.-1 p.m.
After-hours pediatrics is not an emergency department. A child with severe breathing problems, major injury, seizure, unconsciousness or another potentially life-threatening condition needs emergency care.
No appointment for walk-in injury care

Kingsport orthopedic walk-in care is different from general urgent care

HMG Orthopedics & Sports Medicine at Medical Plaza
105 W. Stone Drive, Suite 4B
Kingsport, TN 37660
423-578-1570
Walk-in orthopedic hours: Monday-Friday, 8 a.m.-4 p.m. HMG says no appointment is needed for its same-day orthopedic walk-in service.
Sports injury

Prompt evaluation of many new sports-related injuries.

Sprain or strain

Muscle, tendon and ligament injuries can often start here.

Possible fracture

Orthopedic walk-in care can evaluate many suspected fractures.

Joint pain

New musculoskeletal joint complaints may be appropriate for walk-in assessment.

Which walk-in should you choose? If the problem is clearly musculoskeletal—such as a sports injury, suspected uncomplicated fracture, sprain or joint injury—the orthopedic walk-in may be more direct than general urgent care.
Medical Plaza is a specialty hub

Specialty care available through Holston Medical Group in Kingsport

Gastroenterology

105 W. Stone Drive, Suite 2B · 423-578-1595.

Endocrinology

Medical Plaza · 423-857-2790.

General Surgery

Medical Plaza · 423-392-6265.

Orthopedics

Medical Plaza · 423-578-1570.

Podiatry

Medical Plaza · 423-578-1570.

Rehabilitation

Medical Plaza · 423-578-1560.

Sleep Center

Medical Plaza · 423-378-7678.

Women’s Health

Seasons for Women, Suite 5D · 423-247-7500.

Nephrology

2008 Brookside Drive · 423-343-7801.

ENT & Audiology

5 Sheridan Square · 423-246-8155.

Occupational Medicine

Medical Plaza, Suite 1F · 423-378-7685.

Oral Surgery

Medical Plaza · 423-246-8211.

Referral rule: Some specialists and insurance products require a referral while others allow self-referral. Confirm before assuming either one.
HMG patient testing

Laboratory and X-ray services at Kingsport Medical Plaza

HMG Laboratory
105 W. Stone Drive, Suite 1H
Kingsport, TN 37660
423-578-1564
Monday-Friday, 8 a.m.-5 p.m.
Who the HMG lab serves

HMG says its laboratory and X-ray departments exclusively serve HMG patients.

Scheduling

Schedule HMG laboratory testing in advance at 877-464-1213.

Results

HMG’s goal is to provide results to the ordering physician within 24 hours, with many available the same day.

Do not fast automatically. Whether fasting is needed depends on the actual test ordered. Follow the ordering provider’s instructions rather than skipping food for every blood draw.
Advanced outpatient imaging

HMG Outpatient Diagnostic Center at MeadowView

HMG Outpatient Diagnostic Center at MeadowView
2033 Meadowview Lane, Suite 100
Kingsport, TN 37660
423-857-2800
Monday-Friday, 8 a.m.-5 p.m.

Unlike HMG’s internal laboratory service, HMG states that its outpatient diagnostic centers are available to both HMG and non-HMG patients.

MRI
Advanced imaging

HMG lists MRI, CT, ultrasound, nuclear medicine and other modalities among its diagnostic services.

3D
Breast imaging

Digital and 3D mammography are among HMG’s diagnostic-center modalities.

ACR
Accreditation

HMG describes its outpatient diagnostic centers as state-licensed and ACR-accredited for the imaging modalities they provide.

Cost-shopping tip: HMG publishes a diagnostic price-transparency resource. For a planned MRI, CT or other study, compare the expected patient cost before the scan when your insurance allows facility choice.
Preparation varies by study. X-rays generally require no special preparation, while CT, MRI, ultrasound, nuclear medicine and other studies may have fasting, contrast, medication or arrival instructions.
Specialty-care routing

How Holston Medical Group referrals work

Start with your primary care provider when required Your PCP evaluates the problem and determines whether specialty care is appropriate.
Check your insurance rule Some plans require a PCP referral or authorization; others do not.
The specialty office reviews the referral HMG says the specialist may review clinical records, labs and imaging before scheduling.
The specialty office contacts you The office schedules the appointment and may request forms or additional records.
Call the specialty office after the referral is sent If the referral already exists and you need status information, HMG directs patients to the specialty office.
You do not need an HMG PCP for every HMG specialist. HMG says its specialists can accept referrals from providers outside Holston Medical Group.
Self-referral may be possible for some specialties. Call the specialty office first. If a referral is required and you do not have a PCP, HMG’s new-patient service can help establish primary care.
FollowMyHealth

What you can actually do in the Holston Medical Group patient portal

MSG
Secure messages

Communicate with your provider or nursing team about non-emergency follow-up questions.

APPT
Request appointments

Use available portal functions to request care from participating offices.

Rx
Medication refills

Request routine prescription refills.

LAB
View lab results

Routine test results can appear in your account as they become available.

HX
Review health information

View medications, immunizations, allergies and visit summaries.

$
Pay bills

HMG lists online payment as one of its patient digital options.

How to create an account

Open the HMG FollowMyHealth page Choose the sign-up option for a new account.
Submit a connection request Existing HMG, C-Health and Seasons for Women patients can request connection to Holston Medical Group.
Complete the invitation process HMG sends steps to finish the patient-account setup after receiving the request.
Portal help phone

423-857-2288

Portal help email

info@holstonmedicalgroup.com

Providers cannot diagnose an emergency through the portal. HMG specifically describes portal messaging as useful for things such as referrals, test-result questions and follow-up care—not emergency treatment.
Do not panic at an early portal result

Why a test result may appear before your doctor calls

HMG explains that federal information-access requirements can make clinic notes and test results available to patients immediately. That means a result may appear in FollowMyHealth before the ordering provider has reviewed it.

The result is marked abnormal A high or low flag does not automatically mean a serious diagnosis. Reference ranges must be interpreted with your history, symptoms and reason for testing.
The provider has not contacted you yet The result may have been released electronically before clinical review. Allow the normal office review process unless your symptoms require more urgent attention.
You do not understand the medical wording Send a secure message or call the ordering clinic and ask what the result means for your care plan.
Your symptoms are getting worse Do not wait only for a portal interpretation. Contact the clinic, use urgent care or seek emergency care based on severity.
Result follow-up script
“I had [test] on [date], ordered by [provider]. The result is visible in FollowMyHealth. Can you tell me whether the provider has reviewed it, what it means in my case and whether I need another test, medication change or follow-up appointment?”
Verify the exact plan

Insurance and Medicare at Holston Medical Group Kingsport

HMG files claims for participating insurance plans, but patients remain responsible for verifying coverage and paying applicable deductibles, copays and non-covered charges.

Insurance-company name alone is not enough. Ask whether the exact physician, service, facility and product shown on your card are in network.

Medicare plans HMG currently lists for Tennessee patients

HMG Medicare participation information relevant to Tennessee
Coverage Plans HMG lists Important limitation
Original Medicare Traditional Medicare Verify individual provider participation and any secondary coverage.
Medicare Supplement HMG states that it accepts all Medicare Supplement plans. A supplement works with Original Medicare rather than replacing it.
Humana Medicare Advantage Humana Choice, Humana Gold Plus and Humana Honor for Tennessee. Confirm the exact product and provider before enrollment or care.
BCBS Tennessee Medicare Advantage BlueAdvantage Diamond, Emerald, Garnet, Plus, Ruby and Sapphire. Network and benefit details can differ among products.
UnitedHealthcare Medicare Advantage HMG lists participation through retirement benefits only. Do not assume every UHC Medicare Advantage product is accepted.
Tennessee-specific detail: HMG lists Aetna Medicare for Virginia offices only, so a Kingsport patient should not assume that listing applies to Tennessee.
Coverage-verification script
“I want to see [provider] at [exact Kingsport location] for [visit/test]. My plan is [full plan and network]. Is this provider and facility in network, do I need a referral or prior authorization, and what should I expect to pay at the visit?”
Payment and balance rules

Holston Medical Group billing: what is due and who to call

Payment timing

HMG states that payment is expected at the time of service.

Payment methods

Cash, check, debit, credit and health savings accounts are listed as accepted methods.

High-deductible plans

Patients may remain responsible for payment until the plan deductible is met.

Billing phone: 423-578-1802, Monday-Friday, 8 a.m.-5 p.m.
Mailing a Holston Medical Group payment:
Holston Medical Group
PO Box 9
Kingsport, TN 37662
Do not ignore an old balance. HMG’s financial policy says balances over 90 days may be sent to collections and unpaid balances can place the patient at risk of dismissal from the practice.
Billing-dispute script
“I am calling about service date [date] for [provider]. My HMG statement shows [amount], and my insurance explanation of benefits shows [amount/status]. Please explain the charge, insurance payment, adjustment and remaining patient responsibility.”
Prepare before check-in

What to bring to a Holston Medical Group appointment

Driver’s license or other requested photo identification
Current insurance cards
Expected copay or other visit-time payment
Completed specialty or new-patient forms when applicable
All medications, supplements and vitamins or a complete list
Prioritized questions for the provider
Symptom timeline and what improves or worsens the problem
Relevant outside records, test results or imaging reports

Forms HMG publishes by service

Primary care

Tennessee adult primary-care forms and advance-directive materials are available.

Pediatrics

Pediatric forms, an ADHD assessment packet and immunization-consent materials are available.

Specialty care

HMG publishes forms for services including gastroenterology, orthopedics, podiatry, rehabilitation, urology and women’s health.

Most useful appointment habit: Write your two or three most important questions before the visit. HMG specifically recommends prioritizing questions so the issues that matter most are not forgotten at the end.
Troubleshooting

Common Holston Medical Group Kingsport problems and the fastest fix

Your map sent you to the wrong HMG office Search the exact department and suite, not only “Holston Medical Group Kingsport.”
You need same-day adult care Medical Plaza urgent care welcomes walk-ins and is open seven days.
You have a new orthopedic injury Consider the Medical Plaza orthopedic walk-in clinic Monday-Friday from 8 a.m.-4 p.m.
Your child needs care after 5 p.m. Established Medical Plaza pediatric patients can use the pediatric after-hours service during its published hours; otherwise use the appropriate urgent or emergency route.
Your specialty referral was sent but you heard nothing Contact the specialty office directly once the referral has already been transmitted.
A result appeared before your doctor called Immediate portal release may occur before provider review. Contact the ordering clinic if you need clarification.
FollowMyHealth will not connect Call portal support at 423-857-2288 or email info@holstonmedicalgroup.com.
You cannot find your specialty in online scheduling Call 877-464-1213 instead of assuming the service is unavailable.
You are unsure whether imaging is covered Confirm both the study authorization and the exact MeadowView diagnostic facility with your insurer.
You received a statement you do not understand Compare it with the insurer explanation of benefits, then call HMG billing at 423-578-1802.
Kingsport patient shortcuts

12 local HMG tips that can prevent a wasted trip

01
Save the suite number

Medical Plaza has many departments at the same street address.

02
Use MeadowView for advanced imaging

The outpatient diagnostic center is at 2033 Meadowview Lane, Suite 100.

03
Know the lab limitation

HMG says its internal laboratory and X-ray departments serve HMG patients.

04
Diagnostic imaging is different

HMG states that its outpatient diagnostic centers can serve HMG and non-HMG patients.

05
Kids have longer hours

Medical Plaza pediatrics runs later than many routine adult offices and has Saturday hours.

06
Injury? Consider orthopedic walk-in

A sprain, fracture or sports injury may be routed more directly there than to general urgent care.

07
Give two hours’ cancellation notice

That is HMG’s published minimum notice request for missed appointments.

08
Use FollowMyHealth between visits

Refills, results and routine questions can often be handled without another phone queue.

09
Do not diagnose yourself from a red result flag

Portal results can appear before the provider reviews them.

10
Verify Medicare annually

Plan networks can change even when you keep the same insurer.

11
Ask about referral rules before specialty care

Requirements vary by specialty and insurance product.

12
Compare imaging costs

Use HMG’s price-transparency tool before a scheduled diagnostic study when possible.

Call the right department first

Holston Medical Group Kingsport phone directory

High-use HMG Kingsport patient contacts
Need Phone Best use
New patient / general appointment help 877-464-1213 Finding a provider and appointment scheduling.
Medical Plaza primary care 423-392-6200 Routine adult primary care at Stone Drive.
MeadowView primary care 423-857-2260 Primary care at Meadowview Lane.
Colonial Heights primary care 423-239-5141 Primary care in Colonial Heights.
Urgent care 423-230-2420 Non-emergency walk-in illness and injury care.
Pediatrics 423-230-2430 Medical Plaza pediatric care and scheduling.
Orthopedics & sports medicine 423-578-1570 Orthopedic appointments and weekday walk-in injuries.
Laboratory 423-578-1564 Kingsport HMG lab questions.
Outpatient diagnostic imaging 423-857-2800 MeadowView diagnostic studies.
FollowMyHealth support 423-857-2288 Patient-portal access problems.
Billing 423-578-1802 Statements, balances and payment questions, Monday-Friday 8 a.m.-5 p.m.
Patient advocate 423-390-3171 Questions or concerns about a recent visit.
HMG administration / switchboard 423-857-2000 General organizational routing unrelated to becoming a new patient.
Three major Kingsport care hubs

Holston Medical Group Kingsport map

Medical Plaza, MeadowView and Colonial Heights are separate destinations. Use the appointment address instead of assuming every HMG provider practices at West Stone Drive.

Medical Plaza

105 W. Stone Drive, Kingsport, TN 37660.

MeadowView

2033 Meadowview Lane, Kingsport, TN 37660.

Colonial Heights

4848 Ft. Henry Drive, Kingsport, TN 37663.

10 patient questions answered

Holston Medical Group Kingsport TN frequently asked questions

Where is Holston Medical Group in Kingsport?

HMG has multiple Kingsport locations. Medical Plaza at 105 W. Stone Drive is the largest hub. Other important sites include 2033 Meadowview Lane and 4848 Ft. Henry Drive in Colonial Heights.

What are HMG Urgent Care Kingsport hours?

Medical Plaza urgent care is open Monday-Friday 8 a.m.-8 p.m., Saturday 8 a.m.-6 p.m. and Sunday 8 a.m.-4 p.m. Walk-ins are welcome.

How do I become a new HMG patient?

Call 1-877-464-1213. HMG staff can help match you with a primary care, pediatric or women’s health provider and schedule the first appointment.

What can I do in FollowMyHealth?

You can communicate with your care team, request appointments and refills, view routine lab results, review medications and allergies and see visit summaries.

Does HMG have same-day care in Kingsport?

Yes. Medical Plaza urgent care welcomes walk-ins, orthopedics has a weekday injury walk-in clinic and Medical Plaza pediatrics advertises same-day appointments.

Where is the HMG Kingsport laboratory?

The laboratory is at 105 W. Stone Drive, Suite 1H, and is open Monday-Friday from 8 a.m.-5 p.m. The direct phone is 423-578-1564.

How fast are HMG lab results?

HMG says its goal is to provide results to the ordering physician within 24 hours, with many available the same day.

Does HMG charge a missed-appointment fee?

Possible published fees include $20 for an established visit, $75 for allergy testing, $100 for a new-patient visit and $250 for a GI procedure. HMG asks for at least two hours’ notice.

Who do I call about an HMG bill?

Call 423-578-1802 Monday-Friday from 8 a.m.-5 p.m.

Does Holston Medical Group Kingsport accept Medicare?

HMG lists Traditional Medicare, all Medicare Supplement plans and selected Medicare Advantage plans for Tennessee. Verify your exact provider and product before receiving care.

Final live actions

Use official HMG systems when you are ready to complete the task

The important Kingsport location, scheduling, urgent-care, portal, billing and referral rules are explained above. Use the official systems below for actions requiring live availability or secure patient information.

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