Central and Western Illinois · Clinics, walk-in care, portal, billing and records
Navigate Graham Medical Group Without Driving to the Wrong Clinic or Opening the Wrong Portal
Graham Medical Group is the physician-practice network of Graham Health System. It provides family medicine, pediatrics, internal medicine, women’s care, surgery, orthopedics and other specialty services through clinics across Central and Western Illinois.
This guide explains the patient journey inside one page: which clinic to call, where walk-in care is available, how the two Graham portals differ, what insurance plans are listed, how to request an estimate, where to get billing help and how to transfer medical records without delaying an appointment.
Call 911 for a medical emergency. Do not wait for a portal message, walk-in opening or physician-office callback when someone has chest pain, severe breathing difficulty, possible stroke, uncontrolled bleeding, loss of consciousness, poisoning, a seizure or another potentially life-threatening condition.
Two portal systems: Graham Medical Group physician-office information and Graham Hospital information are not accessed through the same login. Choosing the correct portal can prevent a false “no results” or “no appointments” problem.
Clinic network
Graham reports 12 medical-group clinics.
Regional coverage
Five Central and Western Illinois counties.
Walk-in care
Main Convenient Care sites open daily from 7 a.m. to 7 p.m.
GMG scheduling
Information review
Official details checked August 1, 2026.
Which Graham Medical Group service should you use?
PRIMARY OR SPECIALTY CARE
Routine, preventive or ongoing medical need
Schedule a regular appointment for annual care, chronic-condition management, medication decisions, pediatrics, women’s health, specialty consultations and planned procedures.
Best for: preventive visits, diabetes, blood pressure, long-term symptoms, referrals, surgery planning and medication monitoring.
CONVENIENT CARE
Minor illness or injury that cannot wait
Walk in or request a same-day appointment when your regular provider is unavailable and the condition is not life-threatening.
Best for: fever, cough, sore throat, ear pain, minor burns, sprains, rashes, urinary symptoms, nausea and small wounds.
911 OR EMERGENCY DEPARTMENT
Serious or rapidly worsening symptoms
Emergency care is designed for conditions that may threaten life, breathing, circulation, brain function or permanent health.
Do not substitute Convenient Care, a portal message or a routine appointment for emergency stabilization.
Simple rule: Use your regular provider for planned care, Convenient Care for prompt non-emergency treatment and emergency services when delay could be dangerous.
What Graham Medical Group is—and how it connects with Graham Hospital
Graham Medical Group is part of Graham Health System. The medical group operates physician clinics, while Graham Hospital provides hospital, emergency, inpatient and additional diagnostic services from its Canton campus.
Physician-office care
Primary care, pediatrics, internal medicine, women’s care, surgery consultations and specialty office visits.
Hospital services
Emergency care, inpatient treatment, procedures, hospital laboratory work, imaging and discharge care.
Connected services
Some clinics provide imaging, laboratory, rehabilitation, therapy or procedures in the same building or medical campus.
Important billing distinction: A Graham Medical Group professional charge and a Graham Hospital charge may appear as separate accounts even when the services occurred during the same episode of care.
Official clinic count: Graham reports 12 medical-group clinics. Public service pages sometimes combine walk-in, specialty and primary-care operations located inside the same building, so the number of directory entries may not look identical on every page.
Graham Medical Group locations, addresses and direct phone numbers
| Clinic | Address | Phone | Patient-routing note |
|---|---|---|---|
| Canton | 180 South Main Street, Canton, IL 61520 | 309-647-0201 | Largest physician office; primary care and numerous surgical and specialty services. |
| Elmwood | 1024 North Magnolia Street, Elmwood, IL 61529 | 309-742-6334 | Primary care with published weekday walk-in access. |
| Farmington | 601 East Fort Street, Farmington, IL 61531 | 309-245-2406 | Primary care, pediatrics and selected visiting specialties. |
| Galesburg Center for Ambulatory Care | 2028 North Seminary Street, Galesburg, IL 61401 | 309-570-1333 | Primary and specialty care, Convenient Care, imaging, laboratory and endoscopy services. |
| Galesburg Primary and Specialty | 530 North Seminary Street, Galesburg, IL 61401 | 309-570-1333 | Confirm which Galesburg Seminary Street building appears on the appointment notice. |
| Galesburg South | 455 East Third Street, Galesburg, IL 61401 | 309-570-1333 | Primary and Convenient Care services may be scheduled at this site. |
| Glasford | 201 East Main Street, Glasford, IL 61533 | 309-389-2540 | Primary care with limited-day walk-in hours. |
| Lewistown | 408 South Main Street, Lewistown, IL 61542 | 309-547-9700 | Family medicine and selected visiting specialty care. |
| Macomb | 1630 East Jackson Street, Macomb, IL 61455 | 309-252-5191 | Primary care, specialty care and daily Convenient Care. |
| Williamsfield | 120 East Gale Street, Williamsfield, IL 61489 | 309-639-4004 | Primary care with walk-ins on selected weekdays. |
Three Galesburg locations use different addresses. Do not drive to “Seminary Street” without checking whether the appointment is at 2028 North Seminary, 530 North Seminary or the South clinic on East Third Street.
Rural travel tip: A primary-care appointment, imaging study and specialist visit may be scheduled in different communities. Save each address and direct telephone number separately.
How to schedule the correct Graham Medical Group appointment
Choose the care type first
Decide whether the patient needs family medicine, pediatrics, internal medicine, women’s care, a specialty consultation, surgery follow-up or Convenient Care.
Find the provider and primary location
Provider profiles show the main clinic, secondary locations, specialty and direct telephone number.
Confirm new-patient availability
Graham states that providers are accepting new patients, but an individual provider’s earliest appointment can still vary.
Give the complete insurance plan
Read the network and product information from the card, not only the insurer’s company name.
Ask about a referral or prior authorization
Specialty visits, imaging, procedures and therapy may require an order or insurer approval.
Confirm the exact clinic
Record the street address, suite or department, arrival time and whether testing occurs in the same building.
Ask about forms and records
Determine which previous notes, imaging, laboratory results or medication information should arrive before the visit.
Save the cancellation instructions
Ask how much notice is required and which number to call when the appointment must be changed.
Appointment call script
“I am a [new/established] patient requesting [type of visit] with [provider or specialty]. My insurance is [full plan and network]. Is the provider accepting patients, do I need a referral or authorization, which clinic should I visit, and what records or payment should I bring?”
Published scheduling window: Graham service pages commonly list scheduling assistance from 8 a.m. to 5 p.m. Monday through Friday. The individual clinic’s operating hours may be different.
How to become a new Graham Medical Group patient
Choose the most practical clinic
Balance travel distance with the services, provider availability and testing offered at the location.
Call the clinic directly
State the patient’s age, main care need, preferred provider and insurance plan.
Verify insurance and PCP assignment
Patients with managed-care plans should confirm whether Graham must be selected as the primary-care provider.
Transfer useful records
Request the most recent primary-care notes, medication list, immunizations, laboratory results, imaging reports and important specialist records.
Register for the GMG portal
Ask the office to activate physician-office portal access so appointments and released results can be reviewed online.
Arrive prepared
Bring identification, insurance cards, medicine information and any records that have not yet transferred.
New-patient call script
“I would like to establish care at the [city] clinic for [adult/child]. My insurance is [complete plan]. Which provider is accepting new patients, how soon is the first appointment, do I need to select a PCP, and how should my previous records be sent?”
Graham Convenient Care locations, hours and conditions treated
Graham Convenient Care is intended for minor illness and injury when a regular primary-care provider is unavailable. Patients may walk in or call for a same-day appointment.
| Location | Address and phone | Published hours | Practical note |
|---|---|---|---|
| Canton Convenient Care | 126 North Fifth Avenue, Canton, IL 61520 309-647-0201 |
7 a.m.-7 p.m., seven days per week | Walk in or call for a same-day appointment. |
| Galesburg Convenient Care | 2028 North Seminary Street, Galesburg, IL 61401 309-570-1333 |
7 a.m.-7 p.m., seven days per week | Portal scheduling is also advertised for this location. |
| Macomb Convenient Care | 1630 East Jackson Street, Macomb, IL 61455 309-252-5191 |
7 a.m.-7 p.m., seven days per week | Portal scheduling is also advertised for this location. |
| Elmwood walk-in care | 1024 North Magnolia Street, Elmwood, IL 61529 309-742-6334 |
8 a.m.-4:30 p.m., Monday-Friday | Call first to confirm current daily capacity. |
| Glasford walk-in care | 201 East Main Street, Glasford, IL 61533 309-389-2540 |
8 a.m.-5 p.m. Monday, Tuesday, Wednesday and Friday; lunch closure 12:30-1:30 p.m. | No published Thursday walk-in schedule; verify before travel. |
| Williamsfield walk-in care | 120 East Gale Street, Williamsfield, IL 61489 309-639-4004 |
8 a.m.-4:30 p.m. Monday, Wednesday and Friday | Limited-day service makes a same-day telephone check especially important. |
Conditions commonly treated
Sore throat
Fever and cough
Earaches
Sinus congestion
Painful or difficult urination
Sprains and strains
Cuts, scrapes and minor wounds
Minor burns and sunburn
Insect and tick bites
Rashes and itching
Nausea
Other minor non-emergency conditions
Convenient Care is not an emergency room. Severe breathing problems, chest pain, major injuries, uncontrolled bleeding, possible stroke, seizures and loss of consciousness require emergency evaluation.
Insurance note: Graham states that Convenient Care accepts most insurance, including Medicare, Illinois Medicaid and Blue Cross Blue Shield. Verify the exact product before treatment.
Medical services available through Graham Medical Group
| Service | What it may include | What to confirm before the appointment |
|---|---|---|
| Family medicine | Preventive care, routine illness, chronic conditions, immunizations, screenings and adolescent health. | Provider availability, age range and insurance network. |
| Internal medicine and pediatrics | Adult primary care, pediatric care and coordinated treatment across age groups. | Whether the selected provider treats the patient’s age. |
| Obstetrics and gynecology | Women’s preventive care, pregnancy care and gynecologic evaluation. | Hospital affiliation, prenatal service location and insurance authorization. |
| General surgery | Surgical consultation, skin procedures, gastrointestinal evaluation and selected endoscopy. | Consultation site, procedure site and separate anesthesia or pathology charges. |
| Orthopedics | Joint replacement, sports injuries, fracture care, arthroscopy and nonsurgical treatment. | Referral, previous imaging and whether new X-rays are required. |
| Podiatry and wound care | Foot and ankle conditions, diabetic foot care, wounds and limb-preservation treatment. | Previous imaging, wound supplies, diabetes history and referral requirements. |
| ENT | Ear, nose, throat, sinus, hearing, voice and related head-and-neck concerns. | Whether testing and physician evaluation occur at the same location. |
| Urology | Urinary symptoms, kidney stones, prostate concerns and other urologic conditions. | Referral, urine testing and prior imaging requirements. |
| Pain management | Evaluation and treatment planning for chronic or complex pain. | Referral, previous records, imaging and medication-policy requirements. |
| Imaging and laboratory | X-ray, mammography, CT, MRI, ultrasound, DEXA and ordered laboratory testing. | Order, preparation, authorization, location and expected patient cost. |
Galesburg convenience: The Center for Ambulatory Care combines primary and specialty providers, Convenient Care, laboratory, imaging and endoscopy services in one facility. Confirm the department and arrival desk because each service can have a different check-in process.
What to bring to a Graham Medical Group appointment
Government-issued photo identification
Current primary insurance card
Secondary insurance card when applicable
Referral or authorization information
Medication names, strengths and directions
Drug, food and material allergies
Recent laboratory and imaging reports
Relevant outside medical records
Immunization record for pediatric care
Preferred pharmacy and location
Copay or expected patient payment
Questions listed in priority order
Outside orthopedic care: Graham advises patients who previously saw another orthopedic surgeon to obtain those records and imaging before the consultation. A prior surgery involving the same body area may require record review before scheduling.
Imaging can be repeated: An outside X-ray does not guarantee that the Graham specialist will not need additional or updated views.
Graham Medical Group portal versus MyGraham hospital portal
GRAHAM MEDICAL GROUP PORTAL
Physician-office care
Use this portal for information connected to Graham Medical Group office visits.
Patients may view scheduled appointments and released laboratory or imaging results from physician-office care.
MYGRAHAM PORTAL
Hospital care
Use MyGraham for information connected to a Graham Hospital stay or hospital service.
Hospital instructions, test results, recent-stay information and discharge medication lists may appear here.
FORMAL RECORDS REQUEST
Complete or transferable copy
A portal may not contain every document required by another doctor, insurer, attorney or disability reviewer.
Use the written authorization process for a formal or complete copy.
| Portal | Help contact | Published support hours |
|---|---|---|
| Graham Medical Group Patient Portal | 309-647-0201, extension 5100 | Monday-Friday, 8 a.m.-4:30 p.m. |
| MyGraham Hospital Portal | 309-649-6800 | Monday-Friday, 8 a.m.-4:30 p.m. |
Do not use either portal for an emergency. Portal messages and record systems do not provide real-time emergency monitoring.
What to do when the Graham portal does not show what you need
No physician appointment appears
Confirm that you opened the Graham Medical Group portal rather than the hospital portal.
Hospital discharge information is missing
Open MyGraham because hospital information does not belong in the physician-office portal.
A recent test is absent
Ask whether the test is complete, reviewed and released and whether it was billed as an office or hospital service.
You cannot create or access the account
Call the portal-support number during published weekday support hours.
You need records for another physician
Use the signed medical-record authorization rather than relying on screenshots.
You need an urgent response
Call the treating clinic. Use Convenient Care or emergency services according to symptom severity.
Insurance plans accepted by Graham Health System
Graham states that it participates in most insurance plans. Acceptance still depends on the exact insurance product, provider, location and service.
| Category | Plans listed by Graham | What the patient should verify |
|---|---|---|
| Aetna | Aetna, Aetna Better Health, Aetna Medicare, Aetna MMAI and Aetna Work Comp. | Product, provider, authorization and work-comp claim information. |
| Blue Cross Blue Shield | BCBS of Illinois, Blue Choice, BCBS Medicaid and Blue Cross MMAI. | Network name, medical-group restrictions and referral requirements. |
| Commercial networks | Cigna, HealthLink, HFN, Multiplan, Beech Street, Caterpillar and OSF Direct Access Network. | Exact employer network and contracted location. |
| Health Alliance and Humana | Health Alliance commercial and Medicare; Humana commercial and Medicare. | Medicare Advantage product and specialist authorization. |
| Government coverage | Medicare, Medicaid, Illinois Medicaid-related products and VA Community Care Network. | Eligibility, referral, authorization and covered provider. |
| Managed Medicaid and Medicare | Meridian, Molina, UnitedHealthcare commercial and UnitedHealthcare Medicare. | PCP assignment, network and location-specific participation. |
A plan name on the list is not a payment guarantee. Call the insurer and the clinic before the visit. Confirm the provider, address, service, referral and authorization.
Insurance-verification script
“My plan is [complete product and network], member ID [number]. I am seeing [provider] at [exact Graham location] for [visit or service]. Is the provider in network at this address, do I need a referral or prior authorization, and which laboratory or imaging center should be used?”
How to understand and pay a Graham Medical Group bill
Graham Medical Group billing
Published billing hours: Monday-Friday, 8 a.m.-4:30 p.m.
Hospital billing and financial advocate
Published hours: Monday-Friday, 8 a.m.-4:30 p.m.
Review these details before paying
Patient name and account number
Service date and clinic location
Physician or hospital billing entity
Insurance plan submitted
Insurer payment and adjustment
Copay, deductible and coinsurance
Non-covered service explanation
Separate radiology, anesthesia or pathology charge
Compare the statement with the insurance explanation
An Explanation of Benefits is not a bill, but it shows how the insurer processed the claim.
Identify GMG versus hospital charges
A medical-group office charge can be separate from a hospital, imaging, laboratory or procedure charge.
Question an incorrect balance
Contact the billing team before paying when the provider, date, insurance or adjustment does not match.
Pay through an official channel
Graham accepts online, telephone and in-person payments.
Save the payment confirmation
Keep the date, amount, account number and receipt until the balance updates.
The hospital prompt-pay discount does not apply to Graham Medical Group balances. Graham’s published 20% discount is limited to qualifying hospital-billed services and excludes GMG professional fees.
Financing option: Graham describes a Commerce Bank health-services financing program with possible 12-, 36- or 60-month terms at 0% interest and no early-payment penalty. Ask whether the specific GMG balance qualifies.
Billing-question script
“I am calling about account [number] for service date [date]. My statement shows [amount], while my insurance explanation shows [status or amount]. Please explain the provider charge, hospital charge, insurance payment, adjustment and remaining patient responsibility.”
How to request a Graham price estimate
Graham provides estimates that may include the expected patient out-of-pocket amount for many services. The estimate is based on the expected service, average cost and insurance-benefit information available at the time.
Get the exact service description
Ask the ordering provider for the procedure, test or imaging name and available billing codes.
Identify the service location
The same test may have different charges depending on whether it occurs at a clinic, hospital or ambulatory facility.
Provide complete insurance information
Have the insurer name, member ID, group number, deductible and secondary coverage ready.
Ask which charges are excluded
Private physician charges from radiologists, pathologists, anesthesiologists or other specialists may not be included.
Save the estimate
Keep the service, location, provider, estimate date and expected patient amount.
Compare the final service
The final charge can change when the actual test, treatment, supplies or clinical needs differ from the planned service.
GMG estimate and financial help
Monday-Friday, 8 a.m.-5 p.m.
Hospital Patient Financial Advocate
Monday-Friday, 8 a.m.-4:30 p.m.
Graham financial-assistance options
Graham uses federal poverty guidelines and other eligibility rules to determine which financial-assistance program may fit a patient’s situation. Help may include insurance-exchange enrollment, Medicaid guidance or a Graham assistance application.
Uninsured patient
Ask for insurance-enrollment screening, Medicaid guidance and a financial-assistance application.
Insured but underinsured
Ask whether high deductible, coinsurance or medically necessary uncovered care qualifies for assistance.
Cannot pay in full
Discuss an assistance application, payment arrangement or eligible financing before the account becomes seriously overdue.
Photo identification
Proof of Illinois residence
Household-income documentation
Recent tax or wage information
Insurance denial or benefit information
Graham account or statement numbers
Apply early: Graham states that eligibility may be reviewed before or at the time of a procedure or physician consultation when possible.
How to request Graham Medical Group medical records
Check the correct portal first
Review physician-office information in the GMG portal and hospital information in MyGraham.
Download the authorization form
A written authorization is required before Graham releases formal copies.
Complete the patient information
Enter the legal name, birth date, address, phone number and other identifiers requested.
Select the date range and record type
Specify office notes, laboratory results, imaging reports, procedure records, discharge records or the complete chart.
Name the recipient
Include the physician, facility, patient or organization receiving the records and the correct delivery address or fax.
Sign and date the request
A legal representative should include documentation showing authority when required.
Submit the authorization
Fax it to 309-649-5180 or mail it to the Health Information Management Department in Canton.
Allow up to 10 business days
Follow up with the correct records department when the published processing period has passed.
Mailing address
Graham Hospital
Health Information Management Department
210 West Walnut Street
Canton, IL 61520
Health Information Management Department
210 West Walnut Street
Canton, IL 61520
Records contacts
Fax: 309-649-5180
GMG questions: 309-647-0201, extension 5100
Hospital questions: 309-649-6800
Photo identification is required for pickup. Graham requires a valid driver’s license, state identification card, passport or other accepted picture ID before releasing records in person.
Birth and death certificates are not medical records. Graham directs patients to the Fulton County Clerk or Fulton County Health Department for official certificates.
Records call script
“I need records from [Graham clinic or hospital department] for dates [range] sent to [recipient]. Should I use the GMG portal, MyGraham or the signed authorization form? Where should I submit it, and which identification or representative documents are required?”
How to prevent referral, imaging and specialist delays
Ask whether the insurance plan requires a referral
The provider’s medical recommendation and the insurer’s referral requirement are separate steps.
Confirm the receiving clinic
Record the provider, city, street address, telephone and fax number.
Verify the authorization
Save the approval number, approved service, provider and valid date range.
Send useful supporting records
Include recent notes, laboratory results, imaging reports and treatment history.
Confirm receipt before travel
Call the specialist or diagnostic department when the appointment depends on an order or outside record.
Ask where results will be delivered
Determine which Graham provider will review the result and when the patient should follow up.
Hospital test scheduling: Graham Hospital’s patient scheduling line is 309-647-5240, extension 2860, with published weekday scheduling hours of 8 a.m. to 5 p.m.
Referral follow-up script
“My Graham provider ordered [specialist visit/test] on [date]. Can you confirm the referral or order was received, whether insurance authorization is complete, which location I should use and what preparation is required?”
How to handle results, prescriptions and follow-up
A result is not visible
Confirm which portal should contain it and ask whether the test has been completed, reviewed and released.
A result is marked abnormal
Do not diagnose the condition from a portal flag alone. Contact the ordering provider for interpretation and next steps.
A refill is needed
Request it before the medication runs out and provide the medicine, strength, directions and pharmacy.
The pharmacy has no prescription
Check whether the office needs a visit, laboratory monitoring, prior authorization or a corrected pharmacy.
The specialist has no referral
Confirm the receiving clinic’s fax and whether insurance authorization was completed.
Symptoms are worsening
Call the treating clinic or use Convenient Care or emergency services based on severity.
Practical tips for Graham Medical Group patients
Check the city and street number
Galesburg contains several GMG clinics with similar names and different addresses.
Use the correct portal
Physician-office and hospital information use separate systems.
Call before a limited-day walk-in visit
Glasford and Williamsfield do not publish walk-in hours every weekday.
Ask whether testing is in the same building
Clinic, imaging, laboratory and procedure locations can differ.
Allow rural travel time
Arrive with enough time for parking, registration and weather or road delays.
Verify every insurance product
A carrier can offer several networks with different provider participation.
Separate hospital and GMG bills
The hospital prompt-pay discount does not apply to GMG professional balances.
Request records before the deadline
Graham asks patients to allow up to 10 business days.
Bring outside imaging
Specialists may need reports and image files, not only a patient summary.
What to do when the Graham process is not working
You cannot find the provider
Search by specialty and location or call the preferred clinic for current scheduling options.
No same-day slot is available
Ask whether walk-in care is open at another Graham location suitable for the condition.
The portal shows no record
Confirm whether the service was provided by Graham Medical Group or Graham Hospital.
Insurance denies the claim
Check provider network, authorization, referral, coding and coordination-of-benefits information.
The estimate excludes a charge
Ask whether radiology, pathology, anesthesia or another private physician billed separately.
You cannot afford the balance
Contact a Patient Financial Advocate before ignoring statements or missing a payment arrangement.
Records have not arrived
Confirm that the authorization was signed, dated and sent to the correct fax or mailing address.
You need urgent medical advice
Call the treating clinic or use Convenient Care. Call 911 for emergency warning signs.
Graham Medical Group Canton address and map
Graham Medical Group — Canton
180 South Main Street
Canton, IL 61520
Canton, IL 61520
Clinic contact
Phone: 309-647-0201
Published clinic hours: Monday-Friday, 8 a.m.-5 p.m.
Do not confuse the clinic with Graham Hospital. Graham Hospital is located at 210 West Walnut Street. Your appointment confirmation should state whether you need the medical-group clinic or hospital campus.
Graham Medical Group frequently asked questions
What is Graham Medical Group?
Graham Medical Group is part of Graham Health System and provides primary, specialty, surgical and walk-in care across Central and Western Illinois.
Is Graham Medical Group accepting new patients?
Graham states that its physicians and advanced practice providers are accepting new patients. Call the selected clinic to verify provider and insurance availability.
How do I schedule an appointment?
Call the clinic where the provider practices or use online scheduling when it appears on the provider profile or GMG portal.
What are Convenient Care hours?
Canton, Galesburg and Macomb are listed from 7 a.m. to 7 p.m. seven days per week. Elmwood, Glasford and Williamsfield publish different weekday walk-in schedules.
Do I need a Convenient Care appointment?
No. Patients may walk in, although calling ahead can confirm hours, services, insurance and current capacity.
Which patient portal should I use?
Use the Graham Medical Group portal for physician-office visits and the MyGraham portal for hospital records and discharge information.
What insurance does Graham accept?
Graham lists many commercial, Medicare and Medicaid plans. Coverage must be verified for the exact provider, clinic, product and service.
How do I pay a Graham Medical Group bill?
Use Graham’s official payment system or call GMG billing at 309-647-0201. Online, telephone and in-person payment options are available.
How do I request medical records?
Complete the Authorization for Release of Information form and submit it using Graham’s fax or mailing instructions.
How long will my records request take?
Graham asks patients to allow up to 10 business days. Valid photo identification is required for in-person pickup.
Official Graham Medical Group patient tools
The important procedures, restrictions and preparation steps are explained above. Use the official tools below when you are ready to complete a live provider search, portal login, payment, estimate or records request.