Cary Medical Group 2026: Doctors, Portal & Appointments

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Cary and Triangle-area adult medicine guide · Updated August 2026

Navigate Cary Medical Group Appointments, Portal, Testing and Adult Primary Care

Cary Medical Group is an independent internal-medicine practice that has served adults in Cary since 1973. Its physicians and advanced practitioners provide preventive care, chronic-disease management, sick visits, nutrition support and several in-office diagnostic services.

This guide explains the complete patient process: becoming a new patient, choosing a provider, requesting an appointment, using the portal, preparing for laboratory testing, checking insurance, paying a bill, requesting a referral and using the Saturday Sick Clinic.

Request an appointment Open the patient portal Choose the right care
Call 911 for a life-threatening emergency. Do not wait for a portal reply or routine office callback for chest pain, serious breathing difficulty, possible stroke, uncontrolled bleeding, loss of consciousness, major trauma or immediate danger.
Adult-medicine practice: Cary Medical Group focuses on internal medicine and ongoing healthcare for adults. Parents looking for routine pediatric primary care should contact a pediatric practice rather than assuming this office treats children.
Main office

530 New Waverly Place, Suite 200, Cary.

Office phone

919-859-5955

Office fax

919-859-5659

Billing help

919-341-3552

Practice type

Independent adult internal medicine since 1973.

Start with the correct care path

Which Cary Medical Group service should you use?

CARY OFFICE Routine, preventive or ongoing care

Use the Cary office for annual examinations, adult primary care, chronic-condition follow-up, medication monitoring, nutrition, preventive screening and non-emergency symptoms.

Best for: diabetes, blood pressure, cholesterol, adult wellness, medication review and planned diagnostic testing.
SATURDAY SICK CLINIC Acute issue on Saturday morning

Established patients can call for an appointment at the Saturday Sick Clinic, which is held at Raleigh Adult Medicine rather than the Cary office.

Appointment only: Saturday, 8 a.m.–noon, excluding holiday weekends.
911 OR EMERGENCY DEPARTMENT Severe or rapidly worsening symptoms

Use emergency services when delay could threaten life, breathing, circulation, brain function, limb function or safety.

Call 911 when the patient cannot travel safely or the condition may be life-threatening.
Fast decision rule: Use the Cary office when the concern can be scheduled, call for the Saturday clinic when an acute issue needs weekend evaluation, and use emergency care when delay could be dangerous.

Go directly to the patient task you need

The important instructions are explained below so patients do not have to open several official pages simply to understand what to do.

Independent internal medicine

What Cary Medical Group does for adult patients

Cary Medical Group works as an adult primary-care medical home. An internal-medicine clinician can evaluate common illnesses, preventive needs and chronic diseases while coordinating outside specialists, hospital care and testing.

Preventive care

Annual examinations, Medicare wellness visits, health-risk review, immunizations and age-appropriate screening.

Problem-focused care

Evaluation of new symptoms, minor injuries, allergies, sinus problems, sports-related concerns and other adult conditions.

Chronic-condition care

Long-term management of diabetes, high blood pressure, high cholesterol and other ongoing conditions.

Medication monitoring

Review of effectiveness, side effects, laboratory monitoring and treatment changes.

Care coordination

Referral assistance, record sharing and communication with specialists or hospital physicians.

Nutrition support

Individualized guidance for weight, diabetes, cholesterol, sports nutrition and other health goals.

Regular follow-up policy: Patients using prescription medication for a chronic condition are generally expected to be seen at least once or twice per year for monitoring and treatment adjustment.
Current care team

How to choose a Cary Medical Group provider

The official provider directory includes internal-medicine physicians, physician assistants, nurse practitioners and a registered dietitian. Provider panels and new-patient availability can change independently.

Provider types and when each may help
Provider type Common role Patient question to ask
Internal-medicine physician Adult primary care, diagnostic evaluation, complex chronic care and specialist coordination. Is this physician accepting new patients, and what is the next available establishing visit?
Nurse practitioner Preventive visits, sick visits, chronic-condition care, medication follow-up and team-based care. Can this provider serve as my regular primary-care clinician?
Physician assistant Adult office visits, preventive care, acute evaluation and follow-up within the medical team. Can this provider see me sooner and coordinate with my chosen physician?
Registered dietitian Nutrition plans for weight management, diabetes, cardiovascular risks, sports and digestive concerns. Do I need a physician referral, and will my insurance cover nutrition counseling?

Providers shown in the current official directory

Scott Bilbro, MD

Internal medicine.

Garett Franklin, MD

Internal medicine and sports medicine.

John C. Parker, MD

Internal medicine.

Morgan Parker, DO

Internal medicine.

Sujatha Raman, MD

Internal medicine.

Derek Schroder, MD

Internal medicine.

Kathleen Schurr, MD

Internal medicine.

Sylvia Shoffner, MD

Internal medicine.

Rebecca Boettcher, ANP-BC

Advanced practice adult care.

Branden Lindsey, FNP-C

Family nurse practitioner and certified medical examiner.

Crystal Roberts, PA-C

Physician assistant.

Gwen Thompson, PA-C

Physician assistant.

Do not rely on an old provider list. Retirement, leave, panel limits and new hires can affect availability. Confirm the current clinician and appointment type before changing insurance or transferring records.
View current providers
Establish adult primary care

How to become a new Cary Medical Group patient

Call the office first Call 919-859-5955 during office hours to confirm which clinicians currently accept new patients.
Verify the exact insurance network Give the office the full insurance product and network name, not only the insurance-company name.
Select an establishing appointment Explain whether you need general adult primary care, chronic-condition follow-up or a more immediate problem visit.
Complete the forms Download the patient-information form, medical-history form and release authorization before the visit.
Request previous records Prioritize medication history, recent laboratory results, imaging reports, specialist notes and hospital summaries.
Arrive 20 minutes early The practice instructs first-time patients to arrive early for registration and remaining paperwork.

Providers listed on the official new-patient page

Rebecca Boettcher, ANP-BC
Garett Franklin, MD
Branden Lindsey, FNP-C
Crystal Roberts, PA-C
Gwen Thompson, PA-C
Morgan Parker, DO
Panel availability changes: The names above are displayed on the practice’s new-patient page, but a provider’s panel may close before the website is updated. Confirm availability by telephone.
New-patient call script
“I am an adult looking to establish primary care. My insurance is [full plan and network]. Which clinicians currently accept new patients, what is the earliest establishing visit, and which forms and records should I prepare?”
Review new-patient instructions Download patient forms
Appointment workflow

How to request the right Cary Medical Group appointment

☎
Call the office

The practice says calling 919-859-5955 is the best appointment method, especially for new, urgent or complex concerns.

R
Online request

Established patients can submit a requested provider, reason, preferred day, month and time of day.

S
Direct online scheduling

Selected established-patient providers offer direct scheduling through the linked Phreesia tool.

An online request is not an immediate confirmation. The official form says patients should expect a response within 48 hours. Call the office when no response arrives or the problem is urgent.

Information to have ready

Patient’s legal name and date of birth
Preferred physician or advanced practitioner
Reason for the visit in one sentence
How quickly the issue needs evaluation
Complete insurance product and member ID
Preferred days and time of day
Recent urgent-care or hospital details
Referral or form deadline when applicable
Late cancellation: Cary Medical Group reserves the right to charge for appointments cancelled with less than 24 hours’ notice.
Appointment call script
“I am a [new/established] patient and need an appointment for [brief reason]. My preferred provider is [name], but I can see another appropriate provider if that gives me an earlier visit. My insurance is [complete plan].”
Weekend acute care

How the Cary Medical Group Saturday Sick Clinic works

Clinic location
Raleigh Adult Medicine
3200 Blue Ridge Road, Suite 210
Raleigh, NC 27612
Published schedule

Saturday, 8 a.m.–noon.

Appointment only.

Generally unavailable on holiday weekends.

The Saturday clinic is staffed by physician assistants and nurse practitioners and is designed for acute problems that can be handled safely in an outpatient office.

Call 919-859-5955 for an appointment
Confirm the clinic is open that weekend
Save the Raleigh address—not the Cary address
Bring photo ID and insurance cards
Bring a current medication and allergy list
Use emergency care for severe warning signs
Common mistake: The Saturday Sick Clinic is not held at 530 New Waverly Place. Do not drive to the regular Cary office without confirming the appointment location.
Saturday scheduling script
“I am an established Cary Medical Group patient with [brief symptom]. Is the Saturday Sick Clinic appropriate, is an appointment available, and should I go to 3200 Blue Ridge Road, Suite 210?”
Prevent check-in delays

What to bring to a Cary Medical Group appointment

Government-issued photo identification
Current primary and secondary insurance cards
Medication list with dose and frequency
Medication allergies and reactions
Preferred pharmacy and phone number
Relevant outside medical records
Recent laboratory and imaging reports
Home blood-pressure or glucose readings
Referral, work, DMV or insurance forms
Payment method for an expected deposit or copay

Official forms available online

Cary Medical Group patient forms and their purpose
Form What it is used for Patient tip
Patient information form Demographics, contacts, insurance and registration details. Use the same legal name and address held by your insurer.
Medical-history form Conditions, surgeries, family history, medications and allergies. Bring medication bottles when the exact dose is uncertain.
Authorization for release Allows records to be requested from or sent to another organization. Include a clear date range and complete recipient information.
Medicare wellness forms Health-risk and preventive-care information for a Medicare wellness visit. A wellness visit is not always the same as a full problem-focused examination.
PHQ-9 Screens for symptoms commonly associated with depression. Answer based on the stated timeframe rather than only how you feel that day.
Nutrition referral form Supports dietitian evaluation and care coordination. Confirm insurance coverage before the nutrition appointment.
Open official forms
Care available inside the practice

Cary Medical Group services and in-office evaluations

Services, purpose and preparation questions
Service What it can help evaluate What to ask before the visit
Adult wellness Preventive screening, risk review, immunizations and long-term health planning. Is this an annual physical, Medicare wellness visit or problem visit?
Women’s health Adult preventive and selected reproductive or hormonal health concerns. Which examinations or tests are available in the office?
Men’s health Prostate concerns, urinary symptoms, sexual health, testosterone evaluation and preventive care. Do medications or laboratory tests need to be completed first?
Sports medicine Adult sports injuries, activity-related pain and return-to-activity planning. Should previous imaging or treatment records be brought?
Nutrition Weight, diabetes, cholesterol, blood pressure, digestive health and sports performance. Is a referral required, and what does the insurance plan cover?
Weight-management program Testing, dietary planning, fitness coaching and medication when clinically appropriate. Which services are billed separately and whether medications are covered.
EKG Records the heart’s electrical activity during a short office test. Whether lotions, clothing or medication instructions affect preparation.
Holter or extended monitor Records heart rhythm over a longer period to help detect intermittent abnormalities. How long to wear it, activity restrictions and how to return the device.
Echocardiography Uses ultrasound to view heart structure and function. Whether it is a resting echo or combined with an exercise test.
Ultrasound Uses sound waves to examine selected organs, glands, muscles and soft tissues. Whether fasting or a full bladder is required.
CDL physical DOT medical examination for commercial-driver certification. Bring license information, medication details and required corrective devices.
CDL examination details: The official page lists a $90 cost, appointment-only availability Tuesday through Friday from 8 a.m. to 4 p.m., and Branden Lindsey, FNP-C, as the certified medical examiner.
Insurance warning: A diagnostic test performed inside a physician office may still apply to a deductible or coinsurance. Ask for the test name and billing code before the appointment when cost is a concern.
Official laboratory instructions

How to prepare for Cary Medical Group lab work

Do not arrive on a different day. Cary Medical Group says laboratory requisitions are prepared for the patient’s scheduled date and asks patients to complete testing on that date.
Schedule the laboratory appointment Call 919-859-5955 to arrange the specific date and time.
Report to the internal laboratory The laboratory is inside Cary Medical Group at 530 New Waverly Place, Suite 200.
Fast only when instructed For fasting laboratory tests, the practice instructs patients not to eat or drink anything other than water for 12 hours.
Ask before fasting with diabetes Patients with diabetes should consult a clinician before fasting because medication and glucose-management changes may be needed.
Drink water The practice encourages adequate water intake unless another clinician has restricted fluids.
Clarify medication instructions Most medicines may be taken unless the laboratory is measuring a medication level, such as digoxin or certain seizure medicines.
Know whether the order is fasting or non-fasting
Confirm the exact fasting start time
Ask about insulin or diabetes medication
Ask about medicines being measured
Bring photo ID and insurance card
Confirm when and how results will be discussed
Review official lab instructions
Secure online patient tools

What the Cary Medical Group patient portal can do

T
View results

Review laboratory and other results released to the portal.

A
Manage appointments

Schedule or request eligible appointments and review available details.

M
Ask questions

Send secure, non-emergency questions instead of using public social-media pages.

$
Pay bills

Review and pay eligible balances through the appropriate current account.

Rx
Request refills

Submit eligible prescription-renewal requests before medication runs out.

R
Review care information

Use available summaries and health information to prepare for follow-up.

Current and older portal references: The current official portal page links patients to an athenahealth portal. Some older Cary and Raleigh Medical Group billing instructions still mention FollowMyHealth. Start from the official Cary Medical Group portal page rather than an old bookmark.
Do not use the portal for urgent symptoms. Call the office for a sick visit or time-sensitive concern. Call 911 for a medical emergency.
Log in to the current portal Open official portal instructions
Portal troubleshooting

What to do when the Cary Medical Group portal does not show what you need

An old bookmark opens FollowMyHealth Start again from Cary Medical Group’s current portal page to determine which account is appropriate.
Your appointment cannot be booked online Call the office. New-patient visits, sick visits and some complex appointment types require staff scheduling.
A recent result is missing Ask whether the test is final, whether it was completed outside the practice and whether the ordering clinician received it.
An older result is missing Portal access may not include the complete historical chart. Request the document through the office when needed.
A refill option is unavailable The medication may require an office visit, monitoring test or new prescription.
You changed your email or telephone number Ask registration staff to update the contact details connected with the account.
The bill does not match the service date Use the official payment page and confirm whether the charge belongs to a current or legacy payment system.
You need immediate medical guidance Call 919-859-5955 rather than waiting for a secure-message response.
Medication and result follow-up

How Cary Medical Group handles prescription refills

Request the refill early The practice reserves up to two business days to process refill requests.
Provide complete information Include the medication name, strength, directions and correct pharmacy.
Check whether follow-up is overdue Chronic medications may require the patient to be seen once or twice per year.
Complete required monitoring Some medicines require laboratory testing, blood-pressure checks or other safety monitoring.
Plan controlled-substance requests carefully The practice does not fill narcotic pain medication or other controlled-substance requests after normal business hours.
Do not wait until the last dose. Weekends, holidays, insurance authorization and overdue monitoring can delay a renewal.
Refill request script
“I need a renewal for [medication and strength]. I take it [directions]. My pharmacy is [name and location]. I have [number] doses left. Please tell me if an appointment, laboratory test or authorization is required.”

How to follow up on a test result

Know the name and date of the test
Check whether every component is final
Review the clinician’s interpretation
Ask what next step is required
Call when the expected timeframe passes
Use urgent care for worsening symptoms
Coverage and network verification

Insurance accepted by Cary Medical Group

The practice publishes participating commercial and Medicare insurers but warns that participation with a company does not guarantee participation with every product or network.

Published participating and non-participating plans
Category Plans listed Important patient action
Participating commercial Aetna, Blue Cross and Blue Shield, Cigna Healthcare, Coventry, MedCost, Tricare Select and UnitedHealthcare. Verify the exact product, network and provider before the visit.
Participating Medicare Aetna Medicare, Blue Medicare PPO/HMO, Humana Medicare, Traditional Medicare, Railroad Medicare and UHC/AARP Medicare PPO/HMO. Confirm the product, referral rules and expected copay or coinsurance.
Not participating Alignment Healthcare, Ambetter, BCBS High Performance Network, Cigna Medicare, Gateway Health Medicare Advantage, Humana Commercial, myChoice and Tricare Prime. Expect full payment at the visit unless the office confirms a different arrangement.
Other non-participating networks Multiplan, PHCS, Viant and Beechstreet. Ask whether an unassigned claim will be filed and whether insurer reimbursement goes directly to you.
Tiered plans can cost more than the card suggests. Cary Medical Group warns that the copay printed on a tiered insurance card may not equal the patient’s actual responsibility at this practice.
Deductible plans: The practice may request a deposit at the time of service. Patients without insurance are expected to pay in full at the visit.
Medicare vaccine billing: The practice advises that Tdap and Shingrix are not paid under Medicare Part B at the office. Patients may need to pay and seek coverage through Medicare Part D, often through a pharmacy benefit.
Insurance-verification script
“Please verify Cary Medical Group at 530 New Waverly Place, Suite 200, Cary, for [provider and service]. My plan is [full product and network]. Is the provider in network, and what copay, deductible or coinsurance should I expect?”
Bill review and payment

How to understand and pay a Cary Medical Group bill

Confirm the bill belongs to Cary Medical Group Raleigh Medical Group’s payment system also serves several related medical and endoscopy locations.
Check the service date The official payment page currently separates older services received before June 12, 2026 from newer account activity.
Compare the insurer’s explanation Match the provider, service date, billed amount, adjustment, insurance payment and patient responsibility.
Identify the actual problem Common issues include wrong insurance, deductible application, an out-of-network product, missing referral or duplicate charge.
Call billing before paying a disputed amount The billing department publishes 919-341-3552 with hours from 8 a.m. to 4 p.m.
Accepted payment methods: Visa, MasterCard, Discover, American Express, personal check and cash.
Do not use the wrong payment portal. Check the service date and organization name before entering card information. An older FollowMyHealth account, current athenahealth portal and legacy bill link may not display the same balance.
Billing-question script
“I am calling about the statement for service date [date], account [number]. My insurer’s explanation shows [status], while the statement shows [balance]. Please explain each charge, adjustment and payment and tell me whether the claim requires correction.”
Choose the official payment path Call billing: 919-341-3552
Specialist and hospital coordination

How Cary Medical Group specialist referrals work

Cary Medical Group recommends beginning with the primary-care clinician because an internist may be able to diagnose and treat the problem without the added expense of a specialist.

Schedule a primary-care evaluation The clinician documents the symptoms, examination and reason specialty care may be needed.
Confirm the specialist and location Ask for the practice name, physician, address and telephone number.
Check insurance referral rules Some plans require documented criteria and formal authorization before the specialist visit.
Allow at least two days The practice asks for two days’ notice to process a non-emergency referral.
Confirm authorization before the visit Do not assume the specialist appointment itself proves the insurer approved payment.
Confirm supporting records were sent Ask whether visit notes, laboratory results and imaging reports accompanied the referral.
Referral follow-up script
“My clinician referred me to [specialist] for [reason]. Can you confirm the referral date, receiving office, insurance-authorization status and which records were sent?”

Hospital affiliations and inpatient care

UNC Rex Hospital

Cary Medical Group partners with hospitalist physicians who provide round-the-clock inpatient internal-medicine care.

WakeMed Health

Hospitalist physicians manage inpatient care and communicate important discharge information for follow-up.

After hospital discharge: Bring the discharge summary, medication list, imaging reports and follow-up instructions to the primary-care appointment.
Medical-record transfer

How to request or transfer Cary Medical Group records

Download the release authorization The official patient-forms page provides an authorization for release of medical information.
Identify the patient completely Use the legal name, date of birth, previous name when applicable and current contact information.
Choose a clear date range Specify the beginning and ending dates or the exact episode of care.
Select the records needed Request visit notes, medication history, laboratory results, imaging reports, vaccine history or the complete chart as appropriate.
Provide the recipient Enter the complete physician, organization, mailing address or secure fax destination.
Sign and date the authorization Missing signatures, dates or representative documents can delay release.
Confirm the fax before sending The practice publishes 919-859-5659 as its office fax, but patients should verify the correct records destination before transmitting protected health information.

Records to prioritize when changing doctors

Current medication and allergy list
Recent annual and chronic-care notes
Recent laboratory results
Imaging and cardiac-test reports
Hospital discharge summaries
Specialist consultation notes
Immunization history
Preventive screening history
Insurance changes do not transfer records automatically. Confirm that the receiving office has readable records before the first appointment.
Download the release form Call the office
Local Cary patient shortcuts

Practical Cary Medical Group tips that prevent wasted trips

01
Look behind Whole Foods

The practice is inside Waverly Place behind the Whole Foods grocery store.

02
Do not use Cary for Saturday care

The Saturday Sick Clinic is at Raleigh Adult Medicine on Blue Ridge Road.

03
Call for urgent sick visits

The online request may take up to 48 hours, so use the telephone when timing matters.

04
Schedule laboratory work

Do not arrive on an unscheduled date because the laboratory requisition may not be prepared.

05
Start refills early

Allow up to two business days and plan around weekends and holidays.

06
Verify the insurance product

A participating insurer can still have networks the practice does not accept.

07
Check the bill’s service date

The practice’s payment systems changed in June 2026, so older and newer balances may use different routes.

08
Allow referral processing time

Give the office at least two days for a non-emergency referral and insurance authorization.

09
Bring previous reports

Do not assume outside laboratory, imaging and hospital records have already arrived.

Use the correct contact

Cary Medical Group patient contact directory

Telephone numbers, address and best use
Patient need Contact Best use
Appointments and medical questions 919-859-5955 New patients, sick visits, refills, referrals, laboratory scheduling and clinical questions.
Billing department 919-341-3552 Statements, insurance processing, patient balances and payment questions. Published hours are 8 a.m.–4 p.m.
Office fax 919-859-5659 Confirm the destination before sending referrals, forms or protected health information.
Cary office 530 New Waverly Place, Suite 200, Cary, NC 27518 Weekday appointments, scheduled laboratory testing and in-office evaluations.
Saturday Sick Clinic 3200 Blue Ridge Road, Suite 210, Raleigh, NC 27612 Appointment-only Saturday acute visits from 8 a.m. to noon, excluding holiday weekends.
Emergency 911 Potentially life-threatening conditions or immediate danger.
Waverly Place location

Cary Medical Group address, landmark and map

Cary Medical Group
530 New Waverly Place, Suite 200
Cary, NC 27518
Phone: 919-859-5955
Local landmark: The building is behind Whole Foods in Waverly Place and diagonally across the Kildaire Farm Road and Tryon Road intersection from WakeMed Cary Hospital.
Do not use this map for Saturday care. The Saturday Sick Clinic is held at Raleigh Adult Medicine, 3200 Blue Ridge Road, Suite 210, Raleigh.
10 patient questions answered

Cary Medical Group frequently asked questions

What type of practice is Cary Medical Group?

It is an independent internal-medicine practice focused on adult primary care, preventive services, chronic diseases and in-office testing.

Where is Cary Medical Group located?

The office is at 530 New Waverly Place, Suite 200, Cary, NC 27518, behind Whole Foods in Waverly Place.

What is the main office phone number?

Call 919-859-5955 for appointments, sick visits, refills, laboratory scheduling, referrals and clinical questions.

How do I become a new patient?

Call during office hours to confirm which clinicians currently accept new patients. Arrive 20 minutes early with photo ID, insurance cards, forms and relevant previous records.

What can I do through the portal?

Existing patients can review available results, schedule or request appointments, ask secure non-emergency questions, pay eligible bills and request prescription refills.

Does Cary Medical Group offer Saturday appointments?

Yes. Its appointment-only Saturday Sick Clinic runs from 8 a.m. to noon at Raleigh Adult Medicine, excluding holiday weekends.

How long can a prescription refill take?

The practice reserves up to two business days. Controlled-substance and narcotic-pain-medication requests are not filled after regular business hours.

Does Cary Medical Group accept my insurance?

The practice participates with several commercial and Medicare insurers, but patients must verify the exact product and network before receiving care.

How long should I allow for a specialist referral?

Allow at least two days for a non-emergency referral. Insurance authorization must be received before the specialist visit when required.

When should I call 911?

Call 911 for chest pain, severe breathing difficulty, stroke symptoms, uncontrolled bleeding, loss of consciousness, major trauma or another potentially life-threatening emergency.

Final live actions

Official Cary Medical Group patient tools

The important procedures and troubleshooting steps are explained above. Use the official tools below when you are ready to complete a live appointment request, portal login, payment, form download or provider search.

Request an appointment Open patient portal Find a provider Pay a bill Download forms Review lab instructions Check patient policies Call the office
Independent patient-information notice:

USMedicalGroup.org is not Cary Medical Group, Raleigh Medical Group, WakeMed or UNC Health. This page does not schedule appointments, diagnose conditions, verify insurance benefits, process payments or release medical records.

Provider availability, insurance participation, office procedures, billing systems and hours can change. Confirm time-sensitive details with the practice. Call 911 for a life-threatening emergency.

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