Gonzaba Medical Group 2026: Portal, Doctors & Locations

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San Antonio patient guide · Doctors, urgent care, portal, insurance and records

Find the Correct Gonzaba Clinic Before You Book, Drive Across San Antonio or Pay

Gonzaba Medical Group is a physician-led San Antonio practice with primary care, senior healthcare, urgent care, specialty services, imaging, laboratory testing and rehabilitation spread across several different buildings.

This guide explains which location provides each service, the important Pleasanton Road address differences, urgent-care hours, InteliChart registration, referrals, insurance verification, Patient Advocate help, billing contacts and medical-record steps.

Find a Gonzaba doctor Open the patient portal Choose the right care
Medical emergency: Call 911 for chest pain, severe breathing difficulty, possible stroke, uncontrolled bleeding, major trauma, loss of consciousness, severe allergic reaction or another condition that may threaten life or permanent function.
Pleasanton Road address trap: The Main Medical Center is at 720 Pleasanton Road, but the separate Main Urgent Care Center is listed at 711 Pleasanton Road. The Main Specialty Center is at 730 Pleasanton Road, and the rehabilitation center is at 810 Pleasanton Road.
Founded

Serving San Antonio since 1960.

Provider network

More than 70 providers are reported across the group.

Official locations

Nine medical, specialty and rehabilitation sites.

Main phone

210-921-3800

Accessibility

Toll-free 800-360-4531 · TTY 711.

Start with the correct destination

Which Gonzaba Medical Group service should you use?

PRIMARY OR SPECIALTY OFFICE Routine, preventive or ongoing care

Use a scheduled Gonzaba office appointment for regular primary care, chronic-condition management, preventive screening, medication review, specialty care and planned follow-up.

Best for: annual care, diabetes, blood pressure, long-term symptoms, referrals, specialist visits and preventive services.
GONZABA URGENT CARE Same-day non-emergency problem

Gonzaba Urgent Care is open to everyone and treats illnesses and injuries that need prompt attention but do not appear life-threatening.

Best for: allergies, cough, fever, rash, back pain, minor fractures, hand injuries, minor concussion and wound care.
911 OR EMERGENCY DEPARTMENT Serious or rapidly worsening symptoms

Do not submit an online form or wait for a portal response when delay may threaten life, breathing, circulation, brain function or permanent mobility.

Use now for: chest pain, stroke warning signs, severe breathing trouble, uncontrolled bleeding, major injury or unconsciousness.
Fast decision rule: Use your primary doctor when the concern can safely wait, urgent care for a prompt but non-life-threatening problem, and emergency services for potentially dangerous symptoms.

Go directly to the patient task you need

Official facts are explained inside the page. External portals are reserved for the final live search, login, request or submission.

Nine San Antonio locations

Gonzaba Medical Group addresses, hours and services

Use the service column before choosing the nearest address
Location Published regular hours Main services Important local warning
Main Medical Center
720 Pleasanton Rd.
San Antonio, TX 78214		 Monday-Friday
7 a.m.-5 p.m.		 Primary care, laboratory, imaging, diabetes education, managed care, specialty care and rehabilitation. Urgent care is across the road at 711 Pleasanton Road, not 720.
Northwest Medical Center
7219 Culebra Rd.
San Antonio, TX 78251		 Primary care Monday-Friday
7 a.m.-5 p.m.		 Primary care, urgent care, imaging, laboratory, specialty care, chiropractic and rehabilitation. Urgent care is open daily, but regular primary care is not.
Hillcrest Medical Center
1499 Hillcrest Dr.
San Antonio, TX 78228		 Primary care Monday-Friday
7 a.m.-5 p.m.		 Primary care, urgent care, laboratory, imaging, managed care, nursing, advocates and records. Hillcrest urgent care is listed Monday-Friday only.
Southeast Medical Center
1130 Goliad Rd.
San Antonio, TX 78223		 Monday-Friday
7:30 a.m.-5 p.m.		 Primary care, specialty care, laboratory, imaging, foot health, advocacy and senior activities. The official page states that this location has no urgent care.
Guadalupe Clinic
1313 Guadalupe St.
San Antonio, TX 78207		 Monday-Thursday 7 a.m.-5 p.m.
Friday 8 a.m.-5 p.m.		 Primary care, managed care, chiropractic, physical medicine and selected specialty services. The general page mentions urgent care, but it is not one of the three centers on Gonzaba’s dedicated urgent-care directory.
North Central Clinic
6487 Blanco Rd.
San Antonio, TX 78216		 Monday-Friday
7:30 a.m.-5 p.m.		 Primary care, laboratory and managed-care support. Use another location when imaging, rehabilitation or urgent care is needed.
Main Specialty Center
730 Pleasanton Rd.
San Antonio, TX 78214		 Monday-Friday
7 a.m.-5 p.m.		 Endocrinology, dermatology, rheumatology, podiatry, neurology, infectious disease, hematology/oncology and wound care. It is a separate building from Main Medical and Main Urgent Care.
Physical Medicine & Rehabilitation
810 Pleasanton Rd.
San Antonio, TX 78214		 Monday-Thursday 8 a.m.-6 p.m.
Friday 8 a.m.-5 p.m.		 Customized, orthopedic and sports rehabilitation, balance training, manual therapy and massage therapy. Bring the therapy order and authorization when required by insurance.
Woodlawn Physical Medicine & Specialty
902 Bandera Rd.
San Antonio, TX 78228		 Monday-Tuesday from 7:30 a.m.
Wednesday-Friday from 8 a.m.; closing times vary by published page.		 Physical medicine, physical therapy, podiatry, wound care, neurology and senior event programs. Confirm the exact closing time because current Gonzaba pages show slightly different schedules.
Closed location: The former Downtown Clinic is closed. Gonzaba directs those patients to the Southeast Medical Center at 1130 Goliad Road.
Open the live location directory Confirm location: 210-921-3800
Important address decoder

Four Gonzaba buildings on Pleasanton Road are not interchangeable

711 Pleasanton

Main Urgent Care Center. Open daily from 8 a.m.-8 p.m., including holidays.

720 Pleasanton

Main Medical Center for scheduled primary care and coordinated medical services.

730 Pleasanton

Main Specialty Center for endocrinology, dermatology, rheumatology, podiatry and other specialties.

810 Pleasanton

Physical Medicine and Rehabilitation Center for therapy and rehabilitation services.

Check the first three digits before parking. A patient going to 720 instead of 711, or 730 instead of 720, may be at the wrong department even though the buildings are close together.
Provider search workflow

How to find the right Gonzaba doctor

Start with primary care or specialty care Choose primary care when you need a regular doctor. Choose a specialty only when that service matches your medical need or referral.
Search by name, specialty or location Gonzaba’s provider directory supports searching by doctor name and clinic.
Check the provider’s current clinic Providers may move between locations or see patients on selected days.
Confirm new-patient availability A provider appearing online does not guarantee an immediate new-patient appointment.
Ask about language preference Many Gonzaba providers speak English and Spanish. Ask for language support when scheduling.
Verify insurance and PCP assignment For managed-care plans, the provider may need to be officially assigned as your primary care doctor.
Check referral requirements Gonzaba states that its in-house specialists generally see established Gonzaba patients.
Save the exact location Record the building address, arrival time, parking instructions and direct department.
New-patient call script
“I want to establish care with a Gonzaba primary care provider near [ZIP code]. My insurance is [complete plan and network]. Which doctors are accepting new patients, which location do they use, do I need to assign the doctor as my PCP, and what records should I send before the first visit?”
Search Gonzaba doctors
Scheduling without delay

How to make a Gonzaba Medical Group appointment

Call Patient Services

Use 210-921-3800 for a time-sensitive or same-day request.

Use InteliChart

Registered patients can request appointments at Gonzaba locations through the portal.

Use the contact form

Suitable for non-urgent questions that can wait one to two business days.

Do not use the contact form for same-day care. Gonzaba says online responses may take 24–48 business hours. Call the main number for urgent or time-sensitive needs.

Confirm these details before ending the call

Doctor and appointment type
Exact address and department
Arrival and check-in time
Insurance network participation
PCP assignment status
Referral or authorization requirement
Records needed before the visit
Expected copay or patient amount
Become a Gonzaba patient

New-patient setup for Medicare and managed-care patients

Choose a primary care provider Select a Gonzaba doctor whose location, language and clinical focus fit your needs.
Verify the health plan Gonzaba accepts Original Medicare and selected Medicare Advantage plans, but the exact product must be confirmed.
Change the PCP with the insurer Contact the plan using the number on the insurance card. A clinic request alone may not update the insurer’s system.
Send previous medical records Request recent primary care notes, diagnoses, medication history, laboratory results, imaging and specialist records.
Register an email for InteliChart Give the front desk or Patient Services the email address you plan to use for the portal.
Prepare the first-visit summary Bring medication bottles, allergies, hospital history, specialist names, pharmacy information and current concerns.
Local senior-care shortcut: Call Patient Advocates at 210-905-4606 when you need help changing the assigned PCP, understanding a referral, finding a contracted specialist or estimating financial responsibility.
Prevent repeat visits

What to bring to a Gonzaba appointment

Government-issued photo identification
Current Medicare and insurance cards
Referral or authorization number
Medication bottles or an accurate medication list
Medication and food allergies
Recent hospital and specialist records
Home blood pressure or glucose readings
Preferred pharmacy name and address
Advance directive or legal representative paperwork
Questions listed in priority order
Expected copay or payment method
Mobility, hearing or language-support request
Consent and financial responsibility: Gonzaba’s registration form includes consent for treatment, authorization for permitted medical-record use, assignment of insurance benefits and acknowledgement that the patient remains responsible for charges not paid by insurance.
Caregiver tip: A family member is not automatically entitled to private medical information. Complete the proper authorization, representative or portal-dependent process instead of relying only on verbal permission.
Same-day walk-in care

Gonzaba Urgent Care locations, hours and conditions treated

Three official Gonzaba Urgent Care Centers
Urgent care center Published hours Open weekends? Important address detail
Main Urgent Care
711 Pleasanton Rd.
San Antonio, TX 78214		 Daily
8 a.m.-8 p.m.		 Yes, including holidays. Do not go to the Main Medical Center at 720 Pleasanton for urgent-care check-in.
Northwest Urgent Care
7219 Culebra Rd.
San Antonio, TX 78251		 Daily
8 a.m.-8 p.m.		 Yes, including holidays. Primary care and urgent care use the same overall medical-center address.
Hillcrest Urgent Care
1499 Hillcrest Dr.
San Antonio, TX 78228		 Monday-Friday
8 a.m.-8 p.m.		 No weekend hours are listed. Use Main or Northwest for Gonzaba weekend urgent care.
Illnesses

Allergies, colds, coughs, fever, headache and rash.

Injuries

Back pain, fractures, hand injuries, minor concussion and wound care.

Who can visit

Gonzaba states that urgent care is available to everyone, not only established GMG patients.

Insurance difference: The urgent-care network can differ from the regular Gonzaba Medical Group managed-care network. Call urgent care at 210-921-6600 to verify the exact plan.
Emergency warning: Urgent care is not a replacement for an emergency department when a condition is severe, life-threatening or likely to require hospital-level treatment.
Open Gonzaba Urgent Care Call urgent care: 210-921-6600
InteliChart patient portal

How the Gonzaba patient portal works

A
Appointments

Request appointments at Gonzaba locations and review upcoming visits.

Rx
Refill requests

Submit eligible medication-renewal requests to the care team.

M
Secure messages

Communicate with the provider about routine, non-emergency matters.

T
Laboratory results

Receive notifications and review results released to the portal.

$
Payments

Make an eligible payment after confirming the patient and account.

ES
Language interface

English and partial Spanish navigation are available on the InteliChart login page.

How to register

Provide your primary email address Give it to the Gonzaba front desk or Patient Services.
Use the same email during registration A different email may prevent the portal from matching your practice record.
Create a secure password InteliChart requires a password of at least eight characters containing at least one number.
Verify the account Complete the identity steps and save your security-question answer securely.
Add a child or dependent correctly InteliChart states that dependent access requires a PIN supplied by the medical practice.
The portal is not emergency care. Do not send dangerous symptoms through a routine message and wait for a reply.
Sign in to My Gonzaba Register an email by phone
Portal troubleshooting

What to check when the Gonzaba portal does not work

The portal does not recognize your email Confirm that the same primary email was entered into the Gonzaba practice record.
You forgot which email you used InteliChart instructs patients to contact the medical practice when the registration email is unknown.
The password-reset email does not arrive Check spam, verify spelling and ask Patient Services to confirm the email on file.
A laboratory result is missing It may still be processing or awaiting provider review. Contact the ordering office after the expected timeframe.
An appointment is not available online Call Patient Services because not every provider, time or visit type may be offered through self-service.
You need a child’s portal Ask the practice for the required dependent PIN and enter the child’s date of birth during the InteliChart process.
The Spanish page looks incomplete InteliChart warns that only parts of the interface are translated and medical documents remain in their original language.
You need the full medical record Portal information may be incomplete for legal, transfer or comprehensive-care purposes. Submit a formal records request.
Care under one coordinated system

Gonzaba Medical Group services explained in plain English

Service, purpose and preparation question
Service What it helps with What to confirm first
Primary care Preventive visits, physicals, common illness, diabetes, hypertension, asthma and chronic-condition management. Provider availability, PCP assignment and insurance network.
Specialty care Endocrinology, rheumatology, dermatology, podiatry, neurology, infectious disease, hematology/oncology and wound care. Established-patient status, referral and authorization.
Imaging MRI, CT, ultrasound, mammography, echocardiography and other diagnostic imaging available at selected locations. Order, preparation, contrast, facility and insurance approval.
Laboratory Blood and other diagnostic testing ordered by a clinician. Fasting, medication instructions and which site performs the draw.
Physical medicine Pain, arthritis, injury, balance, mobility and rehabilitation after illness or surgery. Therapy order, authorization and treatment location.
Diabetes improvement Education, self-management and coordinated support for patients living with diabetes. Program referral, visit schedule and insurance responsibility.
Palliative care Symptom relief, quality-of-life support and care coordination for serious illness. Eligibility and whether palliative or hospice care is being discussed.
Patient Advocates PCP changes, referrals, authorizations, directories, pricing and understanding financial responsibility. Bring the health-plan card and exact service requested.
Why coordinated care can help: Gonzaba’s model places the primary care provider at the center of communication with in-house specialists, imaging, rehabilitation, urgent care and disease-management services.
Medicare and managed care

How to verify insurance with Gonzaba Medical Group

Gonzaba accepts Original Medicare and selected Medicare Advantage plans. An insurance-company name alone is not enough to confirm access.

Read the full plan and product name Identify the HMO, PPO, D-SNP or other network printed on the card.
Confirm the Gonzaba provider Ask whether the selected doctor participates in the exact product.
Confirm the clinic address Network status may depend on the provider and service location.
Check primary care assignment HMO and managed-care patients may need Gonzaba listed as the official PCP before care.
Check referrals and authorization Specialty care, imaging, rehabilitation or procedures may require prior approval.
Ask about patient responsibility Verify the copay, deductible, coinsurance and whether another facility can bill separately.
Verify urgent care separately The Gonzaba Urgent Care insurance list is not automatically identical to regular medical-group participation.
Save the call reference Record the insurer representative, date, reference number and authorization number.
Health-plan questions: Gonzaba publishes 210-485-1073 for information about Medicare Advantage plans and payment concerns.
Insurance-verification script
“My plan is [complete product and network]. I plan to see [provider] at [exact Gonzaba address] for [service]. Is the provider and location in network? Must I assign this doctor as my PCP, and do I need a referral or authorization? What amount should I expect to pay?”
Check current managed-care guidance Call health-plan help
Avoid a denied primary-care claim

How to change your assigned PCP to Gonzaba

Select the Gonzaba doctor Confirm that the doctor is accepting your plan and new patients.
Tell the Gonzaba Patient Advocate Speak with an advocate at the clinic or call 210-905-4606.
Call the health plan Use the member-services number on the insurance card and request the formal PCP change.
Ask for the effective date A PCP change may not be immediate. Ask whether the upcoming appointment falls after the effective date.
Save the confirmation Record the confirmation or reference number and bring it to the first visit.
Do both steps. Telling the clinic does not necessarily update the insurer, and telling the insurer does not automatically complete the Gonzaba registration process.
Referral and prior authorization

How to get a Gonzaba referral without losing weeks

Discuss the medical need with the PCP The primary doctor may need to examine you, review prior treatment or order preliminary tests.
Identify the exact service Know the specialty, imaging study, therapy or procedure being requested.
Contact Patient Services Call 210-921-3800 and state that you are checking or requesting a referral.
Use Patient Advocates when stuck Call 210-905-4606 for help understanding the required referral, authorization and contracted options.
Verify insurer approval Ask the plan whether approval is required and whether the selected specialist or facility is in network.
Confirm that the receiving office has it Obtain the specialist name, date sent, authorization number and approved service dates.
Check expiration and visit limits An authorization can be limited by date, number of visits or exact procedure.
Published managed-care contacts: Gonzaba lists its referral and utilization-management department at 210-921-3801, Monday-Friday from 8 a.m.-5 p.m.
Referral-status script
“My PCP requested [service] on [date]. Which specialist or facility received the referral? Has my health plan authorized it? Please provide the authorization number, approved dates, number of visits and anything still missing.”
Bill review and payment

How to review a Gonzaba Medical Group bill before paying

Confirm the billing organization Make sure the statement is from Gonzaba Medical Group rather than a hospital, outside laboratory, imaging group or urgent-care entity.
Match the patient and service date Check the provider, location and appointment.
Compare the explanation of benefits Match the billed charge, insurer payment, adjustment and patient responsibility.
Check authorization and PCP status A claim may deny when the PCP assignment or referral was incomplete.
Request an itemized explanation Ask what each procedure code or service represents before disputing only the total.
Use the official portal or business office Pay only after matching the account and balance to the official statement.
Business Office

Phone: 210-960-3908

Email: billing@gonzaba.com

Fax listed in the 2026 manual: 210-921-5763

Patient Advocates

Phone: 210-905-4606

Help includes pricing, authorizations and likely financial responsibility.

Billing-question script
“I am calling about the statement for [patient] on [service date]. My bill shows [amount], while the insurance explanation shows [amount or status]. Please explain the charge, adjustment, insurance processing and patient responsibility. Does the claim need correction, referral verification or reprocessing?”
Email safety: Do not send full Social Security numbers, card details or unnecessary medical information through ordinary email.
Open portal payment tools Call the Business Office
Medical-record request

How to request Gonzaba Medical Group medical records

Decide whether portal access is enough InteliChart may provide laboratory results and visit information, but it may not include the complete chart.
Complete a written authorization Gonzaba’s authorization asks for the patient’s name, date of birth and recipient information.
Choose a specific date range Request only the dates and record types needed unless a complete chart is necessary.
Identify sensitive information The authorization explains that express consent may be needed for HIV, sexually transmitted disease, pregnancy, mental-health or substance-use information.
Name the recipient accurately Include the doctor, organization, address, telephone and secure fax when known.
Sign as the patient or authorized representative A representative should describe the legal authority to act for the patient.
Confirm current submission instructions Call Medical Records before faxing or emailing protected information.
Keep proof of the request Save the authorization, submission date, fax confirmation and any tracking number.
Medical Records

Phone: 210-905-4519

Fax listed in the 2026 manual: 210-890-4873

Your record rights

Gonzaba’s privacy notice states that patients may request inspection or copies of medical and billing records used to make decisions about their care.

Authorization can be revoked: Gonzaba’s record-release form says a patient may revoke an authorization verbally or in writing, except for actions already taken based on the authorization.
Open the authorization packet Call Medical Records
Caregiver and senior support

Helpful Gonzaba resources for seniors and family caregivers

PCP
Coordinated primary care

The primary doctor helps coordinate in-house specialty, imaging, urgent and rehabilitation services.

ADV
Patient Advocates

Advocates help with PCP changes, contracted directories, referrals, authorization and service pricing.

PT
Mobility support

Physical medicine programs address balance, strength, arthritis, pain and independence.

LIS
Prescription assistance education

Gonzaba provides information about Medicare’s Low Income Subsidy, also called Extra Help.

EVT
Senior events

Gonzaba regularly publishes free activities for adults aged 62 and older at its event centers.

ES
Language support

Many providers speak Spanish, and case-management staff can help connect patients with interpretation resources.

Transportation tip: Some Medicare Advantage plans include a limited number of medical transportation trips. Call the plan—not only the clinic—to verify eligibility, advance-booking rules, pickup windows and whether an escort may ride.
Problem-solving board

What to do when something goes wrong

You arrived at 720 Pleasanton for urgent care Confirm whether you should check in at the separate urgent care building at 711 Pleasanton.
You went to Southeast for urgent care The Southeast Medical Center does not offer urgent care. Use Main, Northwest or Hillcrest based on the day and time.
You searched for the Downtown Clinic It is closed. Care moved to 1130 Goliad Road at the Southeast Medical Center.
The specialist has no referral Call the PCP, Patient Advocates and insurer; confirm where the referral was sent and whether authorization is complete.
The portal does not recognize you Ask the front desk to confirm the exact primary email associated with your chart.
Your health plan denies the primary-care claim Check whether the Gonzaba doctor was officially assigned as your PCP on the service date.
A form has not received a response Allow the published one-to-two-business-day window, then call for a time-sensitive matter.
You need records urgently for another doctor Call Medical Records, provide a precise date range and verify the receiving office’s secure fax.
Local patient shortcuts

San Antonio insider tips that can prevent wasted trips

01
Check the Pleasanton number

711, 720, 730 and 810 Pleasanton Road serve different purposes.

02
Use Northwest on weekends

Northwest and Main urgent care list weekend hours; Hillcrest does not.

03
Do not drive to Downtown

The former Downtown Clinic closed and moved to the Southeast Medical Center.

04
Call instead of using a form

Same-day needs should not wait for the 24–48-business-hour contact-form response.

05
Verify urgent care insurance

The urgent-care list and regular managed-care list may not be identical.

06
Use Patient Advocates early

They can help resolve PCP, referral, authorization and pricing confusion.

07
Save authorization numbers

Record the approved service, specialist, dates and visit limit.

08
Request records before the appointment

Do not wait until the specialist visit to discover that prior records are missing.

09
Ask for Spanish support

Many providers speak Spanish, but request the preferred language while scheduling.

Use the correct department

Gonzaba Medical Group contact directory

Phone numbers for common patient tasks
Patient need Contact Best use
Appointments and Patient Services 210-921-3800 Scheduling, same-day questions, portal email registration and general routing.
Toll-free access 800-360-4531 General Gonzaba telephone access.
TTY 711 Telephone relay support.
Urgent Care 210-921-6600 Location, hours, insurance and same-day non-emergency care questions.
Patient Advocates 210-905-4606 PCP changes, referral help, directories, authorization, pricing and financial responsibility.
Referrals and UM 210-921-3801 Managed-care referral criteria and authorization questions.
Medicare Advantage information 210-485-1073 Plan participation and payment concerns.
Business Office 210-960-3908 Patient bills and payment questions.
Medical Records 210-905-4519 Record authorizations, copies and request status.
Case Management 210-890-4441 Managed-care coordination and language-assistance routing described in the provider manual.
Privacy warning: Gonzaba advises patients not to submit personal or medical information through its general contact form. Call the appropriate department for protected information.
Main San Antonio medical campus

Map of the Gonzaba Pleasanton Road area

Main Medical Center
720 Pleasanton Road
San Antonio, TX 78214
Main phone: 210-921-3800
Before navigating: Enter the exact building number. Urgent care is at 711, primary care at 720, specialty care at 730 and physical rehabilitation at 810 Pleasanton Road.
Patient questions answered

Gonzaba Medical Group frequently asked questions

What is Gonzaba Medical Group?

It is a physician-led San Antonio medical group offering senior-focused primary care, urgent care, specialty care, imaging, laboratory testing, rehabilitation and managed-care support.

What is the main Gonzaba phone number?

Call 210-921-3800. Gonzaba also publishes 800-360-4531 and TTY 711.

How many locations does Gonzaba have?

The official directory lists nine medical, specialty and rehabilitation locations in San Antonio.

Where is Main Urgent Care?

It is at 711 Pleasanton Road. The Main Medical Center is a separate building at 720 Pleasanton Road.

Which urgent care centers are open on weekends?

Main Urgent Care at 711 Pleasanton and Northwest at 7219 Culebra list daily hours of 8 a.m.-8 p.m., including holidays.

Does Hillcrest Urgent Care open on weekends?

No weekend hours are listed. Hillcrest publishes Monday-Friday hours of 8 a.m.-8 p.m.

Does Southeast Medical Center provide urgent care?

No. Its official page specifically tells patients to use a designated Gonzaba urgent care location.

Is the Downtown Clinic still open?

No. Gonzaba says care moved to the Southeast Medical Center at 1130 Goliad Road.

How do I join the patient portal?

Give your primary email to the front desk or call Patient Services. Then register through Gonzaba’s InteliChart portal.

What can I do in InteliChart?

You can request appointments and refills, send secure messages, review upcoming appointments, receive laboratory-result notifications and make eligible payments.

Does Gonzaba accept Medicare?

Gonzaba states that it accepts Original Medicare and certain Medicare Advantage plans. Verify the exact plan before care.

How do I change my PCP to Gonzaba?

Contact a Gonzaba Patient Advocate and separately call your health plan so the insurer officially assigns the selected provider.

Who can help with referrals?

Call Patient Services at 210-921-3800, Patient Advocates at 210-905-4606 or the managed-care referral department at 210-921-3801.

Can Patient Advocates explain costs?

Yes. Gonzaba says advocates can assist with service pricing and help define expected financial responsibility.

How do I contact Medical Records?

The current Gonzaba provider manual lists Medical Records at 210-905-4519. Confirm the fax or secure submission method before sending information.

How do I contact billing?

The current manual lists the Business Office at 210-960-3908 and billing@gonzaba.com.

Can I send an urgent medical question through the contact form?

No. Gonzaba states that forms may take 24–48 business hours. Call 210-921-3800 for a time-sensitive matter and 911 for an emergency.

Does Gonzaba offer Spanish-language support?

Many providers speak Spanish. The portal includes a partial Spanish interface, and case-management staff can help arrange interpretation support.

Can a caregiver receive my medical information?

Complete the appropriate authorization or representative process. Gonzaba’s privacy notice limits disclosures to family and friends unless permission or another lawful basis applies.

Final live actions

Official Gonzaba Medical Group patient tools

The important patient workflows are explained above. Use these official tools when you are ready to complete the live provider search, location lookup, portal login, appointment request or records form.

Find a doctor Find a location Patient portal Urgent care Insurance and referrals Non-urgent contact form Patient and records forms
Independent patient-information notice:

USMedicalGroup.org is not Gonzaba Medical Group or Gonzaba Urgent Care. It does not schedule appointments, provide medical diagnosis, determine insurance coverage, authorize referrals, process payments or release records. Locations, hours, providers, plan participation and departmental contacts may change.

This guide is educational and does not replace advice from a qualified healthcare professional. Call 911 for a medical emergency.

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