Genesis Medical Group Texas 2026: Portal, Doctors & Locations

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Texas patient guide · Appointments, urgent care, specialties, portal and records

Choose the Right Genesis Doctor, Location and Care Path Before You Travel

Genesis Medical Group is a Texas multispecialty network with more than 50 health-care professionals and locations across Greater Houston, The Woodlands, Spring, Tomball, Kingwood, Huntsville and several additional Texas communities.

This guide explains the complete patient process: which number to call, how to find the correct service, what to bring to a first visit, how the athenahealth portal works, when urgent care is appropriate, how laboratory testing is handled, what insurance questions to ask and how to request records.

Request an appointment Open patient portal Choose the right care
Confirm the organization before signing in. This guide covers the Texas medical network at GenesisDoctors.com. Other organizations use the Genesis name in Ohio, Illinois and other states but may have different portals, doctors and billing systems.
Possible medical emergency? Call 911 for chest pain, severe breathing difficulty, possible stroke, uncontrolled bleeding, loss of consciousness, severe burns, major trauma, an open fracture, vomiting blood or severe abdominal pain.
General appointments

281-440-5300

Oncology appointments

281-975-1000

Portal

Athenahealth secure patient access.

Care network

Primary, urgent and extensive specialty care.

Information reviewed

Official details checked July 16, 2026.

Start with the correct department

Which Genesis Medical Group service should you use?

PRIMARY CARE Routine, preventive or ongoing care

Start with family medicine or internal medicine for annual examinations, chronic-condition management, medication follow-up, preventive screening and non-urgent symptoms.

Best for: regular care, diabetes, blood pressure, medication review, physical examinations and referrals.
URGENT CARE A problem needs attention within 24 hours

Selected Genesis locations treat minor illnesses and injuries that should be evaluated promptly but are not life-threatening.

Best for: flu symptoms, ear infection, minor cuts, sprains, urinary symptoms, rash, mild asthma and minor fractures.
SPECIALTY OR EMERGENCY Complex diagnosis or dangerous symptoms

Call the specialist scheduling team for oncology, rheumatology, urology, cardiology and other specialties. Use 911 for emergency warning signs.

Do not wait for a portal response when delay could threaten life or permanent function.
Fastest practical route: Call 281-440-5300 for general and specialist scheduling, 281-975-1000 for oncology scheduling, and 911 for a life-threatening emergency.

Go directly to the patient answer you need

The important details are explained in this guide. Use the official portal mainly when the final appointment, login, payment or form submission must be completed.

Avoid the wrong health system

How to confirm you found the Texas Genesis Medical Group

This is the correct guide when
  • Your paperwork uses GenesisDoctors.com.
  • Your appointment is at a Texas location.
  • Your main scheduling number is 281-440-5300.
  • Your oncology team uses 281-975-1000.
  • Your portal is the Genesis athenahealth portal.
Stop and recheck when
  • Your clinic is outside Texas.
  • Your bill names a different Genesis hospital system.
  • The portal displays an unfamiliar logo or city.
  • The provider is not listed in the Texas directory.
  • The payment request uses an unexpected website.
Portal safety tip: Check the organization name, patient name and service date before entering a password, medical information or payment-card details.
Texas service network

Genesis Medical Group locations and regional service hubs

Genesis operates numerous offices, and several cities contain more than one location. The correct building depends on the provider and service—not simply the city name.

Selected Genesis Medical Group locations and services
Area Address Phone Services listed
Spring 2255 East Mossy Oaks Road, Suite 500, Spring, TX 77389 281-440-5300 Oncology, cardiology, primary care, pulmonology, dermatology, general surgery and nephrology.
Creekside 26940 Kuykendahl Road, Suite 200, The Woodlands, TX 77375 281-440-5300 Oncology, rheumatology, urology and primary care.
Creekside Urgent Care 26940 Kuykendahl Road, Suite 100, The Woodlands, TX 77375 281-440-5300 Urgent care. Note the different suite from the multispecialty office.
Kingwood West Lake 1710 W. Lake Houston Parkway, Suite 260, Kingwood, TX 77339 281-440-5300 Oncology, rheumatology, primary care, endocrinology, gastroenterology, gynecology, orthopedics, pain management and podiatry.
Baytown 1626 W. Baker Road, Baytown, TX 77521 281-975-1000 Radiation oncology, oncology, rheumatology and hematology.
Memorial City 10497 Town and Country Way, Suite 360, Houston, TX 77024 281-975-1000 Oncology, rheumatology and hematology.
The Heights 427 W. 20th Street, Suite 220, Houston, TX 77008 281-975-1000 Oncology, rheumatology and pain management.
Huntsville Primary Care 130 Medical Center Parkway, Suite 7, Huntsville, TX 77340 281-440-5300 Primary care and pediatrics.
New Braunfels 790 Generations Drive, Suite 500, New Braunfels, TX 78130 830-359-3399 Primary care.
Live Oak 11355 Toepperwein Road, Live Oak, TX 78233 210-654-7200 Rheumatology and primary care.
San Marcos 2108 Hunter Road, Suite 116, San Marcos, TX 78666 737-213-1590 Primary care.
Wimberley 14100 Ranch Road 12, Wimberley, TX 78676 737-227-5100 Primary care.

Check these details before driving

Provider name and specialty
Street address and suite number
Appointment arrival time
Direct office telephone number
Insurance network participation
Referral or authorization status
Laboratory or imaging location
Parking and building entrance
Houston-area insider tip: Several Genesis services share the same road or medical campus but use different buildings or suites. Save the complete address—not only “Creekside,” “Kingwood” or “The Woodlands.”
Filter locations by service Find a Genesis provider
Appointment workflow

How to schedule the correct Genesis Medical Group visit

Choose the required service Decide whether you need primary care, urgent care, oncology, rheumatology, cardiology, urology, endocrinology, surgery, behavioral health or another specialty.
Find a location offering that service The closest Genesis office may not have the required specialty or equipment.
Use the correct scheduling number Call 281-440-5300 for general and specialist appointments. Call 281-975-1000 for oncology scheduling.
Ask about new-patient availability A provider may appear in the directory but may not have an immediate new-patient opening.
Verify your complete insurance product Give the scheduler the insurer, plan name and network printed on the card.
Confirm referral and authorization rules Some specialist visits, imaging, treatment or procedures need approval before the appointment.
Ask what the first visit includes Confirm whether consultation, laboratory tests, scans or treatment planning may occur that day.
Save the cancellation deadline Genesis asks patients to contact the office at least 24 hours ahead when they cannot attend.
Appointment call script
“I need an appointment for [reason or specialty]. I am a [new/existing] patient. My insurance is [full plan and network]. Which provider and location should I use, do I need a referral or authorization, what documents should I bring, and what amount may be due at check-in?”
Submit an appointment request Call general scheduling Call oncology scheduling
New-patient preparation

What to bring and expect at your first Genesis appointment

Insurance card and secondary insurance details
Two forms of identification, including one photo ID
Completed specialty-specific patient packet
Medication list with strength and dose
Allergy list with the reaction caused
Primary-care and referring-provider information
Preferred pharmacy name, address and phone
Relevant outside records, scans and pathology
Written questions and note-taking materials
A trusted support person when helpful
1–2
Allow enough time

Genesis advises that a thorough initial consultation may last one to two hours.

CT
Additional tests may be ordered

The physician may request laboratory tests, scans or other diagnostic work to guide treatment.

$
Benefits review

Specialty patients may meet a patient-benefits representative to discuss insurance and billing questions.

First-visit time tip: Do not place a one-hour work meeting immediately after a complex oncology, rheumatology or specialty consultation. Registration, history review, examination, testing and benefits discussion can extend the visit.
Download the correct patient packet
Athenahealth patient access

What the Genesis Medical Group patient portal can do

M
Secure messages

Exchange routine, confidential messages with participating care teams.

A
Appointments

Request, review or reschedule available appointments.

Rx
Prescription requests

Request eligible prescription renewals and follow care-team instructions.

T
Test results

Review results and clinical information released by the treating provider.

$
Billing

Review statements, pay balances or use the guest-payment option.

F
Forms and profile

Complete forms and update contact or demographic information.

Portal messages are not for urgent care. Genesis says not to use portal messaging for matters requiring urgent attention. Call the clinician’s office when a response is needed in less than two business days and call 911 for an emergency.
Not every record appears online. Portal information is released at the individual provider’s discretion. Use the formal medical-record process for a complete chart.
Sign in to patient portal Create an account
Portal troubleshooting

What to do when the Genesis portal does not work

The password-reset email is missing Allow five to ten minutes, check spam and confirm the email address on file. Call 281-440-5300 if it does not arrive.
Your browser is rejected Update the browser, allow required cookies and retry through a secure personal device.
A test result is missing It may be pending, awaiting provider release or unavailable through the portal. Contact the ordering office.
An appointment cannot be requested The provider or appointment type may require telephone scheduling.
The portal shows old contact information Update your profile and notify the office so reminders and health communications reach you.
You need access for a child Request proper parent or guardian access. Do not create an account using incorrect identity details.
You need the full medical record Portal access may contain only selected information. Submit a written records request.
You believe someone knows your password Change it under security settings and contact the practice to verify account changes.
Walk-in and prompt outpatient care

When Genesis urgent care is appropriate

Genesis describes urgent care as treatment for medical problems that are not emergencies but should generally receive attention within 24 hours.

Illnesses
  • Flu symptoms
  • Ear infection
  • Urinary tract infection
  • Pink eye
  • Vomiting or diarrhea
  • Severe sore throat or cough
Minor injuries
  • Sprains and strains
  • Minor cuts and stitches
  • Scrapes
  • Minor finger or toe fractures
  • Moderate back problems
  • Minor skin infections
Other services
  • COVID testing
  • Vaccinations
  • Selected X-rays
  • Laboratory tests
  • Mild to moderate asthma care
  • Allergy evaluation

Use emergency care for these warning signs

  • Trouble breathing or severe asthma symptoms
  • Chest pain, heart-attack signs or stroke symptoms
  • One-sided weakness or numbness
  • Severe bleeding that will not stop
  • Open fracture, major trauma or serious head injury
  • Severe burns, loss of consciousness or vomiting blood
  • Severe abdominal pain or another rapidly worsening condition
Selected locations listing urgent-care services
Location Address Phone Before you travel
Creekside Urgent Care 26940 Kuykendahl Road, Suite 100, The Woodlands, TX 77375 281-440-5300 Confirm current hours, testing and walk-in capacity.
Harmony 3466 Discovery Creek Boulevard, Suite 600, Spring, TX 77386 832-492-6544 The location lists primary and urgent care; confirm the correct department.
Tomball Urgent Care 24727 Tomball Parkway, Suite 120, Tomball, TX 77375 346-336-7900 Confirm whether the needed imaging or procedure is available.
Check current urgent-care options
Multispecialty network

Genesis Medical Group services explained in plain English

Service, common use and scheduling question
Service What it helps with Confirm before scheduling
Primary care Prevention, physical examinations, common illness and chronic-condition management. New-patient availability and insurance network.
Oncology and hematology Cancer, blood disorders, treatment planning and follow-up. Referral, pathology, imaging, records and treatment authorization.
Radiation oncology Radiation-based cancer treatment planning and delivery. Consult location, planning scans and treatment schedule.
Rheumatology Autoimmune, inflammatory and joint-related conditions. Referral, previous laboratory results and imaging.
Urology Urinary, kidney, bladder and male-reproductive conditions. Correct urology office and whether records from Northwoods Urology are needed.
Cardiology Heart and circulation concerns, monitoring and testing. Referral, recent ECG, medication list and testing instructions.
Endocrinology Hormone disorders, diabetes and thyroid conditions. Recent laboratory results and glucose-device data.
Pulmonology and sleep medicine Lung, breathing and selected sleep-related conditions. Prior imaging, pulmonary testing and sleep-study requirements.
Orthopedics and pain management Bone, joint, spine, injury and chronic-pain concerns. Imaging, referral, prior treatment and procedure authorization.
Mental health and TMS Psychiatric care and selected transcranial magnetic stimulation treatment. Clinical eligibility, insurance authorization and crisis alternatives.
Filter services by location
Cancer and blood-disorder care

What oncology patients should prepare before the first consultation

Pathology report and biopsy information
Imaging reports and image discs when requested
Hospital discharge or surgery records
Complete medication and supplement list
Family cancer history
Prior chemotherapy or radiation details
Referring-doctor contact information
Insurance authorization information
Questions about treatment goals and alternatives
A support person for note-taking
New-patient evaluation The physician reviews the diagnosis, history, pathology, imaging and current symptoms.
Additional testing Laboratory tests, CT, PET or other scans may be requested when more information is needed.
Care-team introduction Patients may meet nurses, advanced-practice providers, radiation therapists or imaging technologists.
Treatment discussion The team explains the proposed plan, alternatives, likely benefits, risks and expected recovery.
Insurance and benefits review A patient-benefits representative may discuss coverage, authorization and patient-responsibility questions.
Medication-assistance question: Genesis specialty forms describe low-cost drug options for patients receiving selected treatments. Ask the benefits team whether your medication or therapy qualifies for manufacturer or practice-based assistance.
Oncology scheduling script
“I am being referred for [diagnosis or abnormal finding]. Which physician and location should I use? Have you received my pathology, imaging and referral? What should I bring, how long should I allow, and is insurance authorization complete?”
Call oncology appointments: 281-975-1000
CLIA-certified testing

How Genesis Medical Group laboratory testing works

Genesis offers in-house laboratory testing through a CLIA-certified laboratory. The final collection and processing route can depend on the test and the patient’s insurance plan.

IN-HOUSE TEST Collected and processed by Genesis

Selected tests may be handled through the Genesis laboratory for patient convenience.

Ask where the result will appear and who will interpret it.
REFERENCE LAB Collected at Genesis, tested elsewhere

The office may collect the specimen and send it to an outside reference laboratory.

Confirm that the reference laboratory is in your insurance network.
OUTSIDE DRAW STATION Collection occurs at another facility

Your insurance plan may require use of a separate laboratory drawing station.

Take the order and confirm the correct laboratory before leaving the office.

Questions to ask before laboratory testing

Do I need to fast?
Should I take my morning medication?
Which laboratory will process the specimen?
Is that laboratory in network?
When should the result be ready?
Will I receive a call or portal message?
Local cost-saving tip: The medical office and outside laboratory can have different insurance contracts. Verify the processing laboratory before collection, especially when your plan requires a preferred national lab.
Coverage verification

Insurance accepted by Genesis Medical Group

Genesis displays numerous insurance-company logos, including Blue Cross Blue Shield, Aetna, Cigna, Humana, UnitedHealthcare, Medicare, Ambetter, Amerigroup, Wellcare, TRICARE, Superior, Multiplan, Devoted Health, Verda Healthcare and others.

A logo is not a coverage guarantee. Participation can differ by provider, plan, network, location and service. Verify coverage with Genesis and the insurance company before non-emergency care.
Read the full plan name Give the scheduler the insurer, product and network printed on the card.
Confirm the individual provider Ask whether the specific doctor or advanced-practice provider participates.
Confirm the exact location Different Genesis offices and outside facilities may have different network status.
Describe the service A covered office visit does not automatically mean every scan, laboratory test, drug or procedure is covered.
Ask about prior authorization Oncology treatment, imaging, procedures, specialty drugs and other services may need approval.
Save verification details Record the date, representative, reference number and authorization number.
Insurance verification script
“My plan is [full plan and network], member ID [number]. I will see [provider] at [exact Genesis location] for [service]. Is the provider, location and service in network? Do I need a referral or authorization, and what deductible, copay or coinsurance may apply?”
Medicare assistance: Genesis advertises access to a separate licensed Medicare-plan review service. This service is not the same as medical scheduling, and patients are not required to change plans to receive medical care.
Check the current insurance display
Patient costs and estimates

What Genesis patients should know about billing

Provide current insurance information Report changes to insurance, address, phone number and email at check-in.
Pay the visit-time amount Genesis documents state that copays, deductibles, coinsurance and patient responsibility are due at service unless arrangements were approved in advance.
Genesis submits available claims Insurance benefits may be assigned directly to Genesis for covered services.
The insurer processes the claim Review the explanation of benefits for payments, adjustments, denials and patient responsibility.
Review the remaining balance Patients remain responsible for services not paid or covered by the health plan.
Cost estimate

Patient-rights information says patients may request a reasonable estimate and payment schedule before treatment.

Coverage notice

Genesis specialty forms say the practice will attempt to notify the patient in advance when a service is not covered.

Guest payment

The athenahealth portal provides a pay-as-guest option when the correct account details are available.

Ask what the estimate includes

Physician or professional fee
Facility or treatment-room fee
Laboratory processing
Imaging and radiologist interpretation
Specialty medication or infusion drug
Medical equipment and supplies
Billing call script
“I am reviewing the charge for [service date]. Please explain the service, insurance payment, adjustment and patient balance. Was the claim sent to the correct plan, and does the amount include outside laboratory, imaging, medication or facility charges?”
Review or pay through the portal
Medical-record access

How to request Genesis Medical Group medical records

Check the portal first Review personal health information, results and other records released online.
Call the records department Dial 281-440-5300 and select option 6 for records questions or request instructions.
Complete the authorization Provide the patient identity, treatment dates, Genesis location, requested record types and recipient.
Sign as the patient or authorized representative Legal representatives may need to include proof of authority.
Use the correct fax Genesis lists 281-440-8220 as the main fax and 855-308-0364 as a secondary fax.
Allow processing time The privacy notice says a copy or summary is usually provided within 30 days. A reasonable cost-based fee may apply.
Genesis Medical Group records contacts
Method Official detail Best use
Telephone 281-440-5300, option 6 Request instructions, status and records-department questions.
Main fax 281-440-8220 Signed authorization when instructed by Genesis.
Secondary fax 855-308-0364 Alternative records fax published by Genesis.
Portal Genesis athenahealth portal Released health information that is already available online.
Northwoods Urology patients: Genesis states that it is the custodian of records for Northwoods Urology. Mention the former practice name when calling so the request reaches the correct records set.
Save processing time: Request a specific date range and record type instead of writing “all records” unless the complete chart is genuinely required.
Records call script
“I need records for [patient name and date of birth] from [Genesis provider or location] for dates [range]. I need [specific notes, labs, imaging reports or complete chart] sent to [recipient]. Which authorization should I use, and is any supporting documentation or fee required?”
After the appointment

How to handle results, prescriptions and referrals

A result is missing from the portal The test may still be processing or may not have been released electronically. Contact the ordering office.
A result is marked abnormal Do not diagnose yourself from a red flag alone. Ask the ordering clinician what it means in your situation.
You need a prescription refill Submit the request early and confirm the medication, strength, directions and pharmacy.
The refill request was denied Ask whether an appointment, laboratory test, monitoring visit or authorization is required.
A specialist has not contacted you Confirm that the referral, records and insurance authorization were sent to the correct office.
Your symptoms are worsening Call the treating office or seek urgent or emergency care based on severity. Do not wait for a routine portal response.
Result follow-up script
“I completed [test] on [date] at [location], ordered by [provider]. Is the result finalized, has the provider reviewed it, and how will I receive the interpretation and next-step instructions?”
Patient protections and responsibilities

Your rights and responsibilities at Genesis Medical Group

You have the right to
  • Receive considerate and respectful care.
  • Choose your physician when options are available.
  • Understand the diagnosis and proposed treatment.
  • Learn the risks, benefits and alternatives.
  • Give informed consent or refuse treatment.
  • Request a reasonable estimate before treatment.
  • Receive private and confidential care.
  • Access and request copies of records.
  • File a grievance without retaliation.
You are responsible for
  • Providing accurate medical and medication information.
  • Reporting unexpected changes in your condition.
  • Asking questions when instructions are unclear.
  • Following the agreed treatment plan.
  • Updating insurance and contact information.
  • Cancelling at least 24 hours before the visit.
  • Following facility conduct and safety rules.
  • Paying required patient responsibility.
External Texas professional-complaint contacts listed in Genesis patient information
Professional Agency Published phone
Nurse Texas Board of Nursing 512-305-6838
Physician Texas Medical Board 800-201-9353
Start locally when appropriate: Ask for the Genesis clinic administrator and clearly explain the date, location, staff involved, what happened and the resolution you are requesting.
Texas patient shortcuts

Practical local tips that can prevent wasted trips

01
Save the suite number

The same Genesis campus may contain urgent care, primary care and specialty offices in different suites.

02
Use the oncology line when appropriate

Calling 281-975-1000 can reduce transfers for oncology and hematology appointments.

03
Allow two hours for complex first visits

New-patient evaluation, testing and benefits review can take longer than a routine appointment.

04
Verify the laboratory

Your insurance may require an outside drawing station even when Genesis can collect or test in-house.

05
Bring outside images correctly

Ask whether the specialist needs only a report or also the actual image disc or electronic transfer.

06
Update portal contact details

Old email or phone information can delay reset links, results and appointment reminders.

07
Ask who will bill you

Outside laboratories, imaging centers, hospitals and medication suppliers may send separate bills.

08
Cancel before the 24-hour mark

Contact the office promptly when you cannot attend so the appointment can be rescheduled.

09
Do not wait on urgent portal messages

Call the office when a response is needed sooner than two business days.

Use the correct contact

Genesis Medical Group phone and contact directory

Patient task and correct starting point
Patient need Contact Best use
General appointments 281-440-5300 New and existing primary-care or general appointments.
Specialist appointments 281-440-5300 Rheumatology, cardiology, surgery and other specialist routing.
Oncology appointments 281-975-1000 Cancer, blood-disorder and oncology-location scheduling.
Medical records 281-440-5300, option 6 Request instructions, records status and Northwoods Urology records.
Main records fax 281-440-8220 Signed authorization when instructed.
Secondary records fax 855-308-0364 Alternative published records fax.
Scheduling email scheduling@genesisdoctors.com Non-emergency scheduling communication. Do not send urgent symptoms.
Medical emergency 911 Potentially life-threatening symptoms or serious injury.
Email and portal safety: Do not send emergency symptoms, passwords, full Social Security numbers or unnecessary private medical details through ordinary email.
Multispecialty location example

Genesis Medical Group Spring location map

Genesis Medical Group – Spring
2255 East Mossy Oaks Road, Suite 500
Spring, TX 77389
Phone: 281-440-5300
This is one Genesis clinical location, not the address for every appointment. Confirm the location and suite shown on your appointment message before driving.
Patient questions answered

Genesis Medical Group frequently asked questions

Which Genesis Medical Group does this guide cover?

This page covers the Texas multispecialty network at GenesisDoctors.com, not another Genesis health system in a different state.

What is the main appointment number?

Call 281-440-5300 for general, new-patient and specialist appointments.

What number should oncology patients call?

Genesis publishes 281-975-1000 for oncology appointments.

Can I request an appointment online?

Yes. Use the official contact form, available provider scheduling links or the athenahealth patient portal.

What can the patient portal do?

Patients can send secure messages, request appointments, review released information, request prescriptions, receive results, complete forms and pay statements.

How do I reset the portal password?

Use Forgot Password and allow five to ten minutes for the email. Check spam and call 281-440-5300 if it does not arrive.

Does Genesis have urgent care?

Yes, at selected Texas locations. Confirm current hours, services and capacity before traveling.

When should I use the emergency room?

Use 911 or emergency care for chest pain, severe breathing trouble, stroke signs, uncontrolled bleeding, severe burns, major trauma or loss of consciousness.

What should I bring to my first visit?

Bring insurance information, two IDs including a photo ID, completed forms, medication list, questions and relevant outside records.

How long can the first consultation take?

Genesis advises that a thorough initial consultation may take one to two hours.

Does Genesis accept my insurance?

Genesis displays many major insurers, but the exact provider, location, network and service must be verified.

When are copays and deductibles due?

Patient documents state that copays, deductibles, coinsurance and other patient responsibility are due at service unless advance arrangements exist.

Can I ask for a cost estimate?

Yes. Genesis patient-rights information says patients may request a reasonable estimate and payment schedule before treatment.

Does Genesis provide laboratory testing?

Yes. Genesis operates a CLIA-certified laboratory, although insurance may require an outside reference lab or drawing station.

How do I request medical records?

Call 281-440-5300 and choose option 6. The main fax is 281-440-8220 and the secondary fax is 855-308-0364.

How long can a records request take?

Genesis privacy information says records or a summary are usually provided within 30 days. A reasonable cost-based fee may apply.

Final live actions

Official Genesis Medical Group patient tools

The main patient instructions are explained above. Use these official tools when you are ready to complete the final live action.

Request appointment Patient portal Find a location Find a provider Find a service Download patient forms Check insurance information
Independent patient-information notice:

USMedicalGroup.org is not Genesis Medical Group and cannot schedule appointments, provide medical advice, verify insurance, release records or process payments. Doctors, locations, hours, services and insurance participation may change.

This guide provides general educational information and does not replace advice from a licensed medical professional. Call 911 for a life-threatening emergency.

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