Galen Medical Group 2026: Doctors, Portal & Locations

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Chattanooga and North Georgia · Doctors, portal, billing, records and after-hours care

Connect With the Right Galen Medical Group Doctor, Office and Patient Tool

Galen Medical Group is a physician-led network that provides primary and specialty care throughout the Chattanooga region and North Georgia. Its practices include adult medicine, pediatrics, digestive health, women’s health, endocrinology, dermatology, allergy care, hepatology, eye care, pharmacy and vascular surgery.

This guide brings the important patient instructions into one place: how to choose a practice, find a provider, register for MyGalen, verify insurance, prepare for a visit, pay a bill, request records and locate appropriate after-hours care.

Find a Galen location Open the MyGalen portal Choose the right care
Call 911 for a medical emergency. Do not wait for a portal message, office callback or routine appointment for severe breathing difficulty, persistent chest or abdominal pain, stroke symptoms, uncontrollable bleeding, seizure, loss of consciousness, overdose, severe burn or serious injury.
Do not confuse the medical group with one individual building. Galen includes many separately operated practices. Each specialty has its own address, phone number, hours, forms and appointment process.
Founded

Physician-led group established in 1992.

Service area

Greater Chattanooga and North Georgia.

Patient portal

MyGalenMedical.com

Billing support

423-894-3725

Portal support

423-551-4745

Start with the correct care path

Which Galen Medical Group service should you use?

PRIMARY CARE Routine or ongoing health needs

Use family medicine or internal medicine for preventive visits, chronic-condition management, medication follow-up, common illnesses and specialist referrals.

Best for: annual exams, blood pressure, diabetes, cholesterol, medication reviews and non-emergency symptoms.
SPECIALTY CARE A focused medical problem

Choose the relevant specialty for digestive, skin, hormone, allergy, liver, eye, vascular, pregnancy, gynecologic or pediatric care.

Ask first: Do I need a referral, prior test, medical record or insurance authorization?
EMERGENCY CARE Potentially life-threatening symptoms

Galen offices and after-hours clinics do not replace an emergency department when delay could threaten life, an organ, a limb or permanent function.

Call 911 for: serious breathing trouble, chest pain, stroke signs, major bleeding, seizure or unresponsiveness.
Fastest practical sequence: Start with the provider who normally manages your health, use a specialist for a focused condition, and use emergency services immediately for dangerous warning signs.

Go directly to the patient task you need

The instructions are explained inside this page. Official portals are mainly used for the final live search, login, payment or submission.

Organization explained

How the Galen Medical Group network works

Galen Medical Group was founded in October 1992 as a physician-led multispecialty organization. Instead of operating as one general clinic, Galen brings many practices and specialties under the same network.

Primary care practices

Adult internal medicine, family medicine, preventive care, chronic-condition management, pediatric care and acute visits.

Specialty practices

Digestive health, dermatology, endocrinology, allergy and asthma, hepatology, obstetrics and gynecology, eye care and vascular surgery.

Supporting services

Laboratory testing, ultrasound, pulmonary-function testing, bone-density testing, endoscopy, pharmacy and other diagnostic services.

Important scheduling rule: A central Galen number may not schedule every service. Call the individual practice shown on the provider or location page.
Local practice directory

Major Galen Medical Group locations and phone numbers

Galen operates many practices across Chattanooga, Hixson, Ooltewah, Cleveland and North Georgia. The locations below cover the most common patient searches, but the official directory should be checked for newly added providers or offices.

Confirm the street number, suite and practice name before traveling
Practice Address Phone Patient note
Galen North Internal Medicine 4980 Alpha Lane, Hixson, TN 37343 423-870-2450 Official page says not accepting new patients
Galen North Pediatrics 1039 Executive Drive, Suite 101, Hixson, TN 37343 423-874-0125 Daytime and appointment-only pediatric after-hours care.
East Internal Medicine & Pediatrics 1651 Gunbarrel Road, Suite 302, Chattanooga, TN 37421 423-899-2904 Adult and pediatric primary care.
Mountain View Medicine 9309 Apison Pike, Chattanooga, TN 37421 423-551-3562 Family and internal medicine; directory identifies an accepting provider.
Primary Care Southside 1700 Broad Street, Suite 140, Chattanooga, TN 37408 423-493-5240 Adult primary, preventive, chronic and acute care.
North Georgia Primary Care 3063 Battlefield Parkway, Fort Oglethorpe, GA 30742 706-841-7274 Adult primary care serving North Georgia.
Diabetes & Endocrinology 1726 Gunbarrel Road, Suite 100, Chattanooga, TN 37421 423-954-9010 Endocrine care, diabetes management and nutrition education.
Galen Dermatology East 1726 Gunbarrel Road, Suite 200, Chattanooga, TN 37421 423-954-9017 Medical, surgical and aesthetic dermatology.
Galen Dermatology North 1008 Executive Drive, Suite 104, Hixson, TN 37343 423-954-9017 Confirm which dermatologist works at this location.
Digestive Health Downtown 2200 East Third Street, Suite 200, Chattanooga, TN 37404 423-643-2500 Gastroenterology and infusion-related services.
Digestive Health Endoscopy 1651 Gunbarrel Road, Suite 102, Chattanooga, TN 37421 423-308-0393 Endoscopic procedures; preparation instructions are procedure-specific.
Galen OB/GYN East 1651 Gunbarrel Road, Suite 201, Chattanooga, TN 37421 423-899-9133 Obstetric, gynecologic, midwifery and women’s health services.
Galen OB/GYN Ridgeside 929 Spring Creek Road, Suite 102, Chattanooga, TN 37412 423-629-9743 Confirm which forms are required for a new or pregnancy visit.
Galen Hepatology 7425 Ziegler Road, Suite 143, Chattanooga, TN 37421 423-468-4826 Liver disease evaluation and transplant-related coordination.
Galen Surgery—Vascular 7425 Ziegler Road, Suite 101, Chattanooga, TN 37421 423-702-9218 Also provides care at selected Cleveland and Hixson sites.
Mabry Eye Center 1210 Premier Drive, Suite 110, Chattanooga, TN 37421 423-385-2020 Ophthalmology, optometry and eye-surgery services.
Galen Support Services 4976 Alpha Lane, Hixson, TN 37343 423-308-0280 Administrative support address, not automatically a clinical appointment site.
Gunbarrel-area shortcut: Several Galen practices use nearby buildings at 1651, 1720 and 1726 Gunbarrel Road. Check the street number and suite instead of searching only for “Galen Gunbarrel.”
Search all Galen locations Find a primary-care provider
Appointment workflow

How to schedule the correct Galen Medical Group visit

Choose primary care or a specialty Identify whether the concern belongs with family medicine, internal medicine, pediatrics, gastroenterology, dermatology, endocrinology, women’s health or another specialty.
Find the provider’s current practice A provider may work at only one Galen office or may rotate between locations. Confirm the practice name and address.
Check new-patient availability Provider availability differs. For example, the current North Internal Medicine page says that practice is not accepting new patients.
Verify insurance before booking Give the office the complete insurer, product and network name. Then verify the individual provider through the insurer.
Ask whether a referral is required A specialist may accept the insurance while the plan still requires a primary-care referral or prior authorization.
Describe the appointment correctly Tell the scheduler whether the visit is preventive, problem-focused, follow-up, prenatal, procedural, testing-related or for a medication concern.
Ask which forms must be completed New-patient packets differ for adults, children, newborns, pregnancy visits, digestive health and specialty procedures.
Save the full appointment details Record the physician, practice, street number, suite, arrival time, direct phone number and preparation instructions.
Appointment call script
“I need an appointment for [reason]. I am a [new/existing] Galen patient. My insurance is [complete plan and network]. Is the provider accepting patients, which address and suite should I use, do I need a referral or authorization, and what forms or records should I bring?”
Prevent check-in delays

What to bring to a Galen Medical Group appointment

Government-issued photo identification
Current primary and secondary insurance cards
Referral or authorization when required
Medication list with dose and frequency
Medication, food and contrast allergies
Relevant outside medical records
Laboratory and imaging reports
Pharmacy name, location and phone
Required new-patient forms
Copay or expected patient payment
Home blood-pressure or glucose records
Questions written in priority order

Prepare a useful symptom summary

1
When it began

Record when the symptom started and whether the change was sudden or gradual.

2
What affects it

Explain what triggers, improves, worsens or repeatedly causes the symptom.

3
What you tried

List medicines, home treatment and whether each attempt helped.

Care available in the network

Galen Medical Group specialties explained in plain English

Service, common use and preparation question
Service Common reasons for care What to confirm
Family and internal medicine Preventive visits, common illnesses, chronic disease and medication management. New-patient status and whether the visit is preventive or problem-focused.
Pediatrics Well-child visits, newborn care, immunizations, illness and adolescent health. Age eligibility, vaccine records and after-hours access.
Digestive health Stomach, intestinal, colon, liver, gallbladder and pancreatic concerns. Referral, previous records, procedure preparation and driver requirements.
Endoscopy Colonoscopy and other procedures using a flexible scope. Diet, bowel preparation, fasting, medication changes and transportation.
Diabetes and endocrinology Diabetes, thyroid disease and other hormone-related conditions. Bring glucose records, meter data, laboratory results and medication history.
Dermatology Skin, hair and nail conditions plus selected medical, surgical and cosmetic services. Whether the planned service is medical or cosmetic and whether insurance applies.
Allergy and asthma Environmental allergy, food allergy, asthma and immunologic concerns. Whether antihistamines should be stopped before testing.
Obstetrics and gynecology Preventive women’s care, pregnancy, labor planning, gynecologic problems and surgery. Pregnancy forms, previous records and delivery-hospital information.
Hepatology Hepatitis, cirrhosis, fatty liver and other complex liver conditions. Bring imaging, laboratory results, medication records and transplant documents.
Vascular surgery Blood-vessel disorders treated medically, through minimally invasive procedures or surgery. Imaging requirements, blood-thinner instructions and procedure location.
Eye care Routine eye exams, cataract, glaucoma and other medical or surgical eye care. Medical versus vision coverage and whether dilation will affect driving.
Pharmacy Medication review, simplification and prescription-cost support. Prescription transfer, refill timing and insurance network.
Avoid an unexpected bill

Wellness exam versus problem visit at Galen

Preventive or wellness visit

A preventive visit reviews health risks, screening needs, medications, history and prevention based on age and risk factors.

Coverage may depend on eligibility and the insurer’s preventive-care rules.

Problem or diagnostic visit

A problem visit evaluates a symptom, known condition or new concern. It may include diagnostic tests, treatment decisions or medication changes.

Copays, deductibles or coinsurance may apply.

Billing distinction: Several Galen practice pages advise patients to schedule significant new or ongoing concerns separately from a wellness exam. When a preventive appointment becomes a problem-focused visit, additional billing may apply.
Scheduling question to prevent confusion
“I am scheduling an annual preventive visit, but I also need help with [condition or symptom]. Should I book a separate problem visit, and how could combining the services affect my copay, deductible or insurance processing?”
MyGalen registration

How to create and connect a Galen patient portal account

Open the official MyGalen portal Use the link from GalenMedical.com rather than a search advertisement or unofficial patient-login directory.
Select Register As A New User Enter your identifying information and create a username and password.
Verify your email address Open the confirmation message and select the verification link.
Return to the login page Use the link supplied after email confirmation to sign in.
Create a security question The answer is case-sensitive and may be required for password recovery.
Select Add Yourself Look for this option under the section asking whether you are already a Galen patient.
Connect the medical record Enter your Social Security number or Galen account number and date of birth.
Use a clinic registration code when supplied Select the registration-code option when your physician office gave you a code.
Duplicate-account warning: Use the same legal name, birth date, email and contact information held by your Galen practice. Contact portal support before creating another account.
Register or sign in Portal support: 423-551-4745
Portal micro-steps

How to use MyGalen for results, messages and payments

T
View test results

Open Medical, select Test Results, choose the result and select Show Result.

M
Send a permitted message

Select Create Message, choose Medical, select the provider and choose a subject or type the reason.

$
Pay a bill

Open Billing, select Pay Bill, confirm the patient and balance, and save the payment confirmation.

P
Set up a payment plan

Open Billing, choose Pay Bill and select Set-up Payment Plan when the option is available.

Rx
Request a routine refill

Give the medication, strength, directions and correct pharmacy. Submit the request before the medicine runs out.

A
Manage appointments

Review available appointment details and use scheduling, rescheduling or cancellation tools when enabled.

Messaging limitation: Galen advises patients not to use secure messaging for medical concerns outside the choices made available in the portal. Call the physician office for other medical issues or questions.
Payment update: Galen states that an online credit-card payment normally processes and updates within 24 hours. Save the confirmation under Payment History.
Portal troubleshooting

What to do when MyGalen does not show what you need

The account will not connect Confirm the legal name, birth date, Social Security number or Galen account number with the physician office.
The security answer is rejected The answer is case-sensitive. Try the original capitalization before requesting support.
A laboratory result is missing Ask the ordering office whether the test is complete, reviewed and released to the portal.
The provider is unavailable for messaging Call the practice. Not every provider or concern can be handled through secure messaging.
The payment is not reflected immediately Allow the stated processing period and check Payment History before making a duplicate payment.
You are paying for another patient Use the online payment code and patient name exactly as printed on that person’s statement.
You changed your email or phone Ask the practice to update your registration details before creating another portal profile.
You need urgent medical help Call the practice or emergency services. Do not wait for portal support or a secure-message reply.
Patient portal support

423-551-4745

Published availability: weekday business hours.

Practice-specific access problem

Call the office that maintains your chart when account information does not match.

2026 insurance guidance

Insurance accepted by Galen Medical Group

Galen participates with original Medicare and several commercial and Medicare Advantage networks. A company appearing on the list does not guarantee that every Galen provider, location or service participates.

Major networks listed on Galen’s current insurance page
Coverage type Listed networks What patients must verify
Original Medicare Traditional or original Medicare. Provider participation, secondary coverage and whether the service is medically covered.
Medicare Advantage Aetna, BlueCross BlueShield of Tennessee, Cigna, Humana and UnitedHealthcare products. Exact HMO or PPO product, PCP assignment, referral and authorization.
Aetna Commercial and selected Medicare Advantage products. Individual provider, location and planned service.
Ambetter Selected commercial or marketplace products. Exact marketplace network and provider listing.
BCBS Tennessee Commercial Networks P, S and E plus selected Medicare Advantage products. Network letter, service location and specialist referral rules.
Cigna Commercial and selected Medicare Advantage products. Exact product and prior-authorization requirements.
Humana Commercial and selected Medicare Advantage products. Provider and location participation.
Other listed commercial plans Health One Alliant, PHCS, Multiplan, Tricare and UnitedHealthcare. Plan network, referral, deductible, coinsurance and separate facility charges.
Read the complete network name Do not ask only whether Galen accepts the insurance company.
Give the exact provider Confirm the individual physician or advanced-practice provider.
Give the exact location A provider, laboratory, endoscopy facility or imaging service may have different participation.
Describe the service Ask about the visit, test, procedure, infusion, vaccine or surgery—not merely the consultation.
Ask about referrals and authorization Obtain required approval before the appointment whenever possible.
Ask what is due at check-in Confirm the copay, deductible and estimated coinsurance.
Insurance-verification call script
“My plan is [complete product and network]. I am seeing [provider] at [exact address] for [specific visit, test or procedure]. Is the provider and location in network, do I need a referral or prior authorization, and what copay, deductible or coinsurance should apply?”
Check the current insurance page
Billing and payment

How to review and pay a Galen Medical Group bill

Provide current insurance information Confirm that Galen has the correct primary and secondary coverage before the claim is submitted.
Pay the check-in amount Copays, deductibles and coinsurance are due when services are provided.
Allow the insurer to process the claim Compare the insurer’s explanation of benefits with the Galen statement. An explanation of benefits is not itself a bill.
Review the patient balance Check the provider, date, service, insurer payment, contractual adjustment and patient responsibility.
Pay by the statement due date Galen’s current billing page states that payment is due within 30 days of the statement date.
Save proof of payment Keep the portal confirmation, receipt, transaction number or mailed-payment record.
Pay through MyGalen

Open Billing, select Pay Bill and verify the patient and balance.

Pay without a portal account

Use the online payment code printed on the statement and enter the patient’s name exactly as shown.

Pay by phone or mail

Call 423-894-3725 or mail payment to P.O. Box 1030, Chattanooga, TN 37401.

Returned-check fee: Galen’s financial-policy page lists a $20 fee for returned checks.
Billing-question call script
“I am calling about the statement for [patient] and service date [date]. My insurer’s explanation shows [status or amount], while the Galen statement shows [balance]. Please explain the original charge, payment, adjustment and patient responsibility.”
Patient Business Representative

423-894-3725

Payment mailing address
Galen Medical Group
P.O. Box 1030
Chattanooga, TN 37401
Open Galen Quick Pay Call billing support
Medical-record requests

How to request Galen Medical Group records through HealthMark

Galen uses HealthMark Request Manager to process patient medical-record requests. The system uses email verification and secure links, so a separate permanent username and password are not required.

Open HealthMark Request Manager Begin from Galen’s official records page or the official HealthMark request system.
Enter your email address HealthMark sends a secure verification message to that address.
Open the secure email link Confirm that the message relates to the request you started.
Select Submit Request Enter the patient, practice, date range and requested information.
Choose a focused record range Request only the relevant notes, tests, images or dates when a complete chart is unnecessary.
Name the recipient accurately Enter the physician, organization, secure fax or delivery details.
Monitor the request online HealthMark allows patients to check the request status within Request Manager.
Download the record securely Galen says patients receive an email when the records are available.
Typical processing

Galen says most HealthMark requests are processed within eight business hours.

Typical delivery

Records are commonly delivered electronically within one or two business days.

HealthMark support

800-659-4035
status@healthmark-group.com

Alternative records fax: Galen publishes 423-760-3445 for medical-record documentation.
Processing-time distinction: Galen’s HealthMark page describes most electronic requests as being processed quickly. Its formal privacy notice also states that patients may request a copy through Medical Records and that a copy will be provided within 10 days, subject to a reasonable cost-based fee.
Start the HealthMark request Review Galen’s records instructions
Patient rights

Privacy, corrections and confidential communication

Rights explained by Galen
  • Request access to paper or electronic records
  • Request an amendment or correction
  • Ask for confidential communication
  • Request restrictions on certain uses or disclosures
  • Receive an accounting of certain disclosures
  • Choose an authorized person to act for you
  • Receive a printed privacy notice
  • File a complaint without retaliation
Important out-of-pocket option

Galen’s privacy notice says that when a patient pays in full out of pocket for a service or healthcare item, the patient may ask Galen not to share that information with the health insurer for payment or operations unless disclosure is required by law.

Privacy Office

423-385-2024

privacy@galenmedical.com

Medical Records number in the privacy notice

423-899-4413

Record correction: The official privacy notice says Galen may deny an amendment request but will provide a written response within 60 days.
Nights and weekends

Galen after-hours care and emergency alternatives

Pediatric after-hours clinic

Location and appointment number
Galen North Pediatrics
1039 Executive Drive, Suite 101
Hixson, TN 37343

423-498-1024

Published after-hours schedule
  • Monday-Friday: 6 p.m.-8 p.m.
  • Saturday: 9 a.m.-11 a.m.
  • Sunday: 2 p.m.-5 p.m.
Appointment only: The pediatric after-hours clinic does not accept walk-ins. Call the after-hours number to schedule. Galen also says not to leave a voicemail because the line is not a triage service and voicemail will not be returned.

The clinic is intended for established pediatric patients with urgent but non-emergency concerns such as fever, cough and minor injuries.

Adult after-hours information

Two official pages must be interpreted carefully. Galen confirms that its former Galen Anytime facility at 1720 Gunbarrel Road is closed. A separate Galen emergency-information page lists an adult after-hours clinic at 4980 Alpha Lane in Hixson with phone number 423-497-5359. Call before traveling because location status and hours can change.
Adult after-hours listing
4980 Alpha Lane
Hixson, TN 37343

423-497-5359

Hours shown on the ER information page
  • Monday-Friday: 5 p.m.-8 p.m.
  • Weekend listing: 11 a.m.-4 p.m.

Confirm the current day’s schedule by phone.

Use emergency care for these warning signs

Severe shortness of breath or inability to speak normally
Chest or abdominal pain that does not go away
Bleeding that cannot be stopped
Seizure or loss of consciousness
Inability to wake the person
New inability to move an arm or leg
Severe burn or major injury
Sudden worst headache of the person’s life
Check pediatric after-hours details Read the Galen Anytime closure notice
Remote appointments

How Galen telehealth appointments work

Galen’s telehealth instruction is simple: call the provider’s office, schedule the virtual appointment and connect using the instructions supplied by that office.

Often suitable for telehealth
  • Routine medication discussions
  • Selected follow-up visits
  • Review of home readings
  • Stable chronic-condition questions
  • Selected minor symptoms
Often requires in-person care
  • Physical examination
  • Laboratory collection
  • Vaccination
  • Imaging or procedure
  • Severe or rapidly worsening symptoms
Test the camera and microphone
Use a private, well-lit location
Keep medication bottles nearby
Record home vital signs when available
Open the connection instructions early
Know which office to call if the link fails
Open Galen telehealth information
After the appointment

Results, prescription refills, referrals and follow-up

You are waiting for a laboratory result Check Medical, Test Results and Show Result in MyGalen. Call the ordering office when the expected timeframe has passed.
A result is marked abnormal A portal flag does not explain clinical importance by itself. Ask the ordering provider how it relates to your history and symptoms.
You need a routine refill Submit the request before the medicine runs out. Include the name, dose, directions and correct pharmacy.
The pharmacy did not receive the prescription Confirm the pharmacy location and ask whether the medicine requires an appointment, test or insurance authorization.
A specialist has not contacted you Ask the referring office which practice received the referral and whether insurance approval is complete.
The procedure office has no order Contact the ordering practice and confirm the test, destination and electronic or fax transmission.
Your symptoms are worsening Call the treating office. Use emergency services immediately for serious warning signs.
You need records for another physician Use HealthMark when a complete formal record is needed instead of relying only on portal screenshots.
Result follow-up script
“I completed [test] on [date] for [provider]. I was told to expect the result by [timeframe]. Can you confirm whether it is complete, reviewed and released, and explain how I will receive the interpretation and next-step instructions?”
Access and complaints

Language assistance, nondiscrimination and grievance help

Galen states that it does not discriminate based on race, color, national origin, sex, age or disability. Its privacy notice says language-assistance services are available free of charge.

Compliance and grievance questions

423-385-2024

compliance@galenmedical.com

Privacy questions

423-385-2024

privacy@galenmedical.com

Useful request: Tell the office which language or communication accommodation is needed when scheduling so the practice has time to arrange appropriate assistance.
Local patient shortcuts

Practical Chattanooga and North Georgia tips

01
Save the practice name

“Galen” alone is not enough because many offices have separate schedulers.

02
Check Gunbarrel numbers

1651, 1720 and 1726 Gunbarrel Road are different destinations.

03
Confirm new-patient status

A practice can remain open while individual providers are closed to new patients.

04
Separate wellness and problem care

Ask whether a second appointment avoids confusing insurance billing.

05
Save the portal security answer

The answer is case-sensitive and may be needed for recovery.

06
Do not duplicate a payment

Online credit-card payments may take up to 24 hours to update.

07
Use HealthMark for full records

Portal results may not replace an official complete medical record.

08
Call pediatric after-hours first

The clinic is appointment-only and does not return voicemail on the scheduling line.

09
Check the former Galen Anytime status

The 1720 Gunbarrel facility is closed; do not drive there for urgent care.

Contact directory

Who to contact for each Galen Medical Group task

Use the treating practice for medical questions
Patient need Contact Information to prepare
Appointment or medical question The individual Galen practice Patient status, symptoms, insurance and preferred provider.
Administrative support 423-308-0280 Practice name and reason for routing.
Portal help 423-551-4745 Legal name, birth date, email and error message.
Billing 423-894-3725 Statement, account number, service date and insurer explanation.
HealthMark records support 800-659-4035 Request number, patient and submission date.
Records fax 423-760-3445 Signed authorization and clear recipient information.
Privacy or grievance 423-385-2024 Date, practice, people involved and requested resolution.
Pediatric after-hours appointment 423-498-1024 Child’s symptoms, age and established Galen pediatrician.
Directions

Maps for Galen’s major patient areas

Galen Support Services, Hixson

Gunbarrel medical area

Galen North Pediatrics

North Georgia Primary Care

The support-services address is not automatically your appointment location. Always compare the map with the practice and suite shown in your confirmation.
10 patient questions answered

Galen Medical Group frequently asked questions

What is Galen Medical Group?

Galen is a physician-led multispecialty medical organization founded in 1992. Its practices serve the Chattanooga region and North Georgia.

How do I find a Galen doctor?

Search Galen’s official provider or location directory, then call the individual practice to verify new-patient availability, location and insurance participation.

How do I register for MyGalen?

Select Register As A New User, create login details, verify your email, choose a security question and connect your existing patient record using identifying information or a clinic registration code.

What can I do in the patient portal?

You can review available test results, manage appointments, request routine refills, send permitted messages, review balances and make payments.

Which insurance plans does Galen accept?

Galen lists original Medicare and several Aetna, BCBS Tennessee, Cigna, Humana, UnitedHealthcare, Ambetter, PHCS, Multiplan, Tricare and related products. Verify the exact provider and network.

How do I pay my bill?

Pay through MyGalen, use the online payment code from the statement, call 423-894-3725 or mail payment to P.O. Box 1030, Chattanooga, TN 37401.

How do I request medical records?

Use HealthMark Request Manager, verify your email, submit the request and monitor its status. Most requests are described as being processed within eight business hours.

Does Galen offer pediatric after-hours care?

Yes. Established Galen pediatric patients can call 423-498-1024 for an appointment at the Hixson after-hours clinic. Walk-ins are not accepted.

Is Galen Anytime still open?

No. Galen states that its former Galen Anytime facility at 1720 Gunbarrel Road is closed.

What is the portal support phone number?

Call 423-551-4745 during weekday business hours for MyGalen portal support.

Final live actions

Official Galen Medical Group patient tools

The main patient procedures are explained above. Use these official pages when you are ready to complete a live provider search, portal login, payment or medical-record request.

Find a location Find a primary-care provider MyGalen patient portal Pay a bill Request medical records Patient resources Privacy and financial policies Telehealth information
Independent patient-information notice:

USMedicalGroup.org is not Galen Medical Group and does not schedule appointments, provide medical diagnosis, process payments, release records or guarantee insurance coverage.

Provider availability, office hours, after-hours access, insurance participation and patient procedures can change. Confirm time-sensitive information with the individual Galen practice.

This article is for general educational purposes and does not replace professional medical advice. Call 911 for a medical emergency.

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