Mission Hills patient guide · Doctors, urgent care, lab, imaging and MyChart
Navigate Facey Medical Group Mission Hills Without Going to the Wrong Floor or Department
Facey Medical Group Mission Hills is a large multispecialty medical campus at 11333 North Sepulveda Boulevard. Primary care, pediatrics, urgent care, women’s health, dermatology, laboratory and radiology services are available within the same complex, but they do not all use the same floor, hours or phone number.
This guide brings the practical details into one page: where to check in, which care option to use, when urgent care is open, how the wait system works, what insurance and referral questions to ask, how to obtain results or refills, and how to resolve billing or medical-record problems.
MISSION HILLS
FACEY CARE CAMPUS
3RD FLOOR
OB-GYN · Dermatology · Specialty care
2ND FLOOR
Adult primary care · Pediatrics
SUITE 100
Facey Urgent Care · Same-day care
LAB · RADIOLOGY
CARE ROUTER
Doctor → Urgent Care → ER
Facey Mission Hills is an outpatient medical office, not a hospital emergency department. Call 911 for chest pain, severe breathing difficulty, stroke warning signs, major trauma, uncontrolled bleeding, loss of consciousness or another potentially life-threatening emergency.
Main address
11333 N. Sepulveda Blvd., Mission Hills, CA 91345.
Urgent care
Suite 100 · Open seven days.
Laboratory
Weekdays, 7:15 a.m.-5:30 p.m.
Information review
Official details checked August 1, 2026.
Start with the correct care path
Should you use a Facey doctor, urgent care, virtual care or the emergency department?
PRIMARY CARE OR SPECIALIST
Routine, preventive or continuing care
Use your regular provider for annual examinations, chronic-condition management, medication monitoring, preventive screening, referrals and symptoms that can safely wait for an office visit.
Best for: physicals, diabetes, blood pressure, cholesterol, ongoing symptoms, vaccinations and specialist follow-up.
URGENT OR VIRTUAL CARE
Non-life-threatening problem that needs attention soon
Mission Hills urgent care treats sudden illnesses and minor injuries. ExpressCare Virtual may be suitable for selected common symptoms when a physical examination or X-ray is not immediately necessary.
Best for: sprains, minor wounds, asthma flare-ups, fever, cough, sore throat, minor burns and uncomplicated infections.
911 OR EMERGENCY DEPARTMENT
Dangerous or rapidly worsening symptoms
Emergency services are appropriate when delay could threaten life, breathing, circulation, brain function or permanent health.
Use emergency care for: chest pain, stroke signs, severe breathing trouble, major injury, seizure, fainting or uncontrolled bleeding.
Practical rule: Start with your regular Facey care team for ordinary concerns. Use urgent care when the problem cannot safely wait. Use 911 or an emergency department when the condition may be life-threatening.
Do not stop at the street address
Facey Medical Group Mission Hills campus directory
Multiple departments share 11333 North Sepulveda Boulevard. Save the department, floor and suite—not only the building address.
Mission Hills departments, locations and direct details
| Department |
Where to go |
Published hours |
Phone and practical note |
| Adult Primary Care |
11333 N. Sepulveda Blvd., 2nd Floor |
Confirm when scheduling |
818-365-9531
Use for routine adult care, chronic conditions, physicals and referrals. |
| Pediatrics |
11333 N. Sepulveda Blvd., 2nd Floor |
Mon-Fri: 8 a.m.-5 p.m.
1st and 3rd Tuesday: until 7 p.m. |
818-365-9531
Confirm whether the extended Tuesday applies to the needed provider. |
| Urgent Care |
11333 N. Sepulveda Blvd., Suite 100 |
Mon-Fri: 10 a.m.-7:30 p.m.
Sat-Sun: 8 a.m.-5:30 p.m. |
818-869-7200
Walk-in order can change according to medical urgency. |
| OB-GYN |
11333 N. Sepulveda Blvd., 3rd Floor |
Mon-Fri: 8 a.m.-5 p.m. |
818-365-9531
Services include preventive gynecology, pregnancy care and procedures. |
| Dermatology |
11333 N. Sepulveda Blvd., 3rd Floor |
Mon-Fri: 8 a.m.-5 p.m. |
818-365-9531
Confirm referral and procedure authorization before arrival. |
| Laboratory |
11333 N. Sepulveda Blvd. |
Mon-Fri: 7:15 a.m.-5:30 p.m. |
818-365-9531
Ask whether fasting, timed collection or a Labcorp location is required. |
| Radiology |
11333 N. Sepulveda Blvd. |
Mon-Fri: 8 a.m.-5 p.m. |
818-869-7032
Imaging readings are performed by independent contracted radiologists. |
Local navigation tip: The address is close to Providence Holy Cross Medical Center, but Facey Medical Group and the hospital are separate destinations. Check the organization name in your appointment confirmation before leaving home.
New and returning patient workflow
How to schedule the correct Facey Mission Hills appointment
Choose the department first
Decide whether you need adult primary care, pediatrics, OB-GYN, dermatology, another specialty, laboratory, radiology or urgent care.
Find a provider who sees patients in Mission Hills
A Facey physician may work at several locations. Confirm that the appointment result specifically lists the Mission Hills campus.
Check new-patient availability
Provider directory listings may offer separate new-patient clinic or video appointments. Returning patients can commonly schedule through MyChart.
Verify the insurance product and medical group
Give the office the full plan and network name. HMO members should confirm that Facey and the selected primary care provider are correctly assigned.
Ask whether a referral is required
Specialist visits, imaging, procedures and some tests may require a referral or prior authorization.
Record the floor or suite
Save the department, provider, floor, arrival time and direct phone number.
Call when your preferred doctor is booked
Facey may be able to schedule another physician, nurse practitioner or physician assistant on the same care team.
Call when running late
Facey states that arrivals more than 10 minutes late may require a shorter visit, another provider or rescheduling depending on availability.
Appointment call script
“I need a [new-patient, follow-up, physical or specialty] appointment at the Mission Hills office. My insurance is [full plan and network name]. Can you confirm the provider, department, floor, referral requirement, check-in time and expected copay?”
Prevent check-in delays
What to bring to your first Facey Medical Group visit
Government-issued photo identification
Current primary and secondary insurance cards
Completed paper registration forms
Medication list with dose and frequency
Allergy and reaction list
Referral or authorization when required
Prior laboratory and imaging reports
Vaccination record for pediatric visits
Pharmacy name and location
Questions written in priority order
The downloadable new-patient forms cannot currently be submitted electronically. Complete and print the appropriate adult, pediatric or OB-GYN forms and bring them to the visit with identification and insurance cards.
Proxy-access reminder: The MyChart proxy form for access to another person’s account must be turned in at the physician office in person. Do not share passwords between family members.
Suite 100 · Seven-day care
How Facey Urgent Care Mission Hills works
Location and phone
11333 N. Sepulveda Blvd., Suite 100
818-869-7200
Weekday hours
Monday-Friday
10 a.m.-7:30 p.m.
Weekend hours
Saturday-Sunday
8 a.m.-5:30 p.m.
Problems urgent care commonly evaluates
Abdominal pain that is not a clear emergency
Asthma exacerbations
Bronchitis and strep-throat symptoms
Minor burns and bites
Falls, sprains and strains
Closed fractures and basic X-rays
Minor cuts and wounds
IV fluids when clinically appropriate
Symptomatic COVID-19 testing
Tuberculosis testing
Wait-time pattern published by Facey: A typical urgent-care wait may be 30 to 90 minutes. Mondays, times before 10 a.m., times after 4 p.m. and flu season may be busier. Seasonal waits can reach approximately two hours.
The “Reserve My Spot” tool is not an appointment. It provides an estimated wait and allows you to wait elsewhere, but another patient may be moved ahead based on medical urgency.
Closing-time protection: Facey says patients who register with reception before the posted closing time will be seen. However, registration can close early during unusually high volume. Call after 6 p.m. on weekdays or after 3 p.m. on weekends and holidays to confirm.
Urgent-care call script
“I am considering Mission Hills urgent care for [symptom or injury]. It started [time] and is [stable or worsening]. Are you still accepting patients, is the current wait estimate accurate, and can your location perform the test or X-ray I may need?”
Second-floor child and adolescent care
Facey Mission Hills pediatrics: hours and preparation
Regular hours
Monday-Friday, 8 a.m.-5 p.m.
Extended hours
First and third Tuesday of each month until 7 p.m.
Bring these items for a child’s first visit
Pediatric patient information sheet
Pediatric medical-history form
Complete vaccination record
Parent or guardian photo identification
Insurance card and assigned PCP information
Third-party consent document when another adult attends
After-hours tip: Call the pediatric office before going directly to urgent care for a routine concern. The care team may offer an extended-hours visit, another provider or specific after-hours instructions.
Urgent care is not routine pediatric care. Do not use urgent care for an annual well-child examination, ordinary vaccination visit or routine prescription refill.
Second-floor adult care
Adult primary care services at Facey Mission Hills
Adult primary care is located on the second floor. Family medicine and internal medicine providers coordinate preventive care, acute illness treatment, chronic-condition monitoring and specialist referrals.
A1
Preventive care
Annual examinations, vaccinations, screening discussions and risk-factor review.
Rx
Chronic conditions
Diabetes, high blood pressure, cholesterol, asthma, arthritis and long-term medication monitoring.
Dx
Acute illness
Bronchitis, pneumonia, skin concerns, allergies and other conditions appropriate for an office visit.
M
Men’s health
Age-appropriate preventive and symptom-based care.
W
Women’s health
Selected preventive and primary-care concerns, with OB-GYN referral when needed.
Ref
Care coordination
Referrals, test orders and follow-up across Facey’s multispecialty network.
Booked-doctor workaround: Facey’s team-based model may allow another physician, nurse practitioner or physician assistant on the same care team to address an immediate concern.
Third-floor services
Women’s health, dermatology and specialist care
Obstetrics and gynecology
The Mission Hills OB-GYN department is on the third floor and lists weekday hours from 8 a.m. to 5 p.m.
- Preventive gynecologic care
- Preconception and prenatal care
- Low- and high-risk pregnancy care
- Postpartum care
- Endometriosis and urinary concerns
- Colposcopy, LEEP and selected surgical care
Dermatology
Dermatology is also on the third floor and lists weekday hours from 8 a.m. to 5 p.m.
- Acne, eczema and dermatitis
- Psoriasis and fungal infections
- Cysts, lesions and warts
- Hair, scalp and nail concerns
- Skin-cancer evaluation
- Selected procedures and cosmetic services
Preventive and diagnostic services may bill differently. A routine well-woman visit can generate additional cost-sharing when a new symptom, procedure or diagnostic test is addressed during the same appointment.
Pregnancy-care preparation: New obstetric patients should complete the OB-GYN medical-history form before the first visit. Facey uses a team-based hospital call schedule, so the physician attending a delivery may differ from the physician seen during prenatal appointments.
Testing inside the campus
Facey Mission Hills laboratory and radiology instructions
Laboratory
Hours: Monday-Friday, 7:15 a.m.-5:30 p.m.
Main phone: 818-365-9531
Facey works with Labcorp for most routine laboratory tests and has onsite laboratory capability within the Mission Hills urgent-care center.
Radiology
Hours: Monday-Friday, 8 a.m.-5 p.m.
Direct phone: 818-869-7032
Services include digital radiology and may include bone-density testing, mammography and ultrasound depending on the order and appointment.
Questions to ask before testing
Is the provider’s order visible in the system?
Do I need an appointment or can I walk in?
Is fasting or medication adjustment required?
Does my insurance require authorization?
Will Labcorp or an outside radiologist bill separately?
When and where will the result appear?
Imaging interpretation may produce a separate charge. Facey states that imaging readings are performed by independent contracted radiologists. Verify both the imaging facility and interpreting provider with your insurer.
Test-preparation script
“I have an order for [test] from [provider]. Can you confirm that the order and authorization are ready, whether I need an appointment, how I should prepare, where I should check in and whether an outside laboratory or radiologist will bill me?”
Providence MyChart
What Facey patients can do in MyChart
Cal
Appointments
Schedule or request eligible appointments and review visit details.
Msg
Care-team messages
Send routine secure messages to the provider office.
Lab
Test results
Review available laboratory results, orders and medical information.
Rx
Refill requests
Request renewal of medications when provider approval is needed.
$
Billing
Review statements, pay in full, arrange a payment plan or use Guest Pay.
Fam
Family access
Manage another person’s record after completing the proper proxy process.
MyChart is not an urgent-response service. Facey states that message responses may take up to 48 hours. Call the office for a time-sensitive concern and call 911 for an emergency.
Verify the exact plan
Insurance accepted at Facey Medical Group Mission Hills
Facey is a medical group, not an insurance company. It treats patients with many HMO, PPO, Medicare, Medicare Advantage, Medi-Cal, TriCare and self-pay arrangements.
Common plan families shown on current Mission Hills department pages
| Plan category |
Examples shown |
What to verify |
| Commercial HMO and PPO |
Aetna, Anthem Blue Cross, Blue Shield of California, Cigna and Health Net products. |
Exact network, PCP assignment, provider and department. |
| Additional PPO networks |
Coventry/First Health, HealthSmart and Multiplan. |
Deductible, coinsurance and separate testing providers. |
| Medicare Advantage |
Selected Anthem, Blue Shield, Health Net, Humana and SCAN products. |
Medical-group assignment, referral rules and provider participation. |
| Military coverage |
US Family Health Plan, TriCare and selected TriWest arrangements. |
Referral, authorization and network requirements. |
| Other coverage |
Medi-Cal and selected Covered California plans. |
Eligibility and Facey assignment before the visit. |
A plan shown online is not a payment guarantee. Acceptance may differ by provider, service, new-patient status and exact insurance product. Call the insurer and Facey before receiving non-emergency care.
Forgot the insurance card? Facey may collect a deposit when proof of coverage is unavailable. Update the insurance information through MyChart or Patient Accounts so the claim can be submitted and a qualifying deposit refunded after payment.
Insurance-verification script
“My plan is [full product and network], and my member ID is [number]. Is Facey Medical Group assigned as my medical group, is [provider] participating at Mission Hills, do I need a referral or authorization, and what should I expect to pay?”
HMO and managed-care workflow
How Facey specialist referrals and authorizations work
The primary care provider evaluates the need
Your clinical history, examination and prior treatment support the requested specialist, test or procedure.
Facey clinical staff review the request
Facey states that clinical staff—not an insurance salesperson—review requests for medical care within its managed-care process.
The health-plan rules are applied
HMO and Medicare Advantage products may restrict the provider, facility, number of visits and authorization period.
The patient receives the approved destination
Confirm the specialist’s name, address, approved service, number of visits and expiration date.
The specialist appointment is scheduled
Do not assume the specialist office will call immediately. Contact the office after approval is visible.
Problems go to Customer Relations or Utilization Management
Referral-status and managed-care questions can be directed to
855-359-6323.
Authorization does not cover every location. An approval may be valid only for the named provider, facility, procedure and date range.
Referral-status script
“My Facey provider ordered [specialist, test or procedure] on [date]. Can you confirm whether the request was submitted, whether it is approved or pending, the authorized provider and location, the number of visits and the expiration date?”
After the appointment
Prescription refills and test-result follow-up
Prescription refills
- Call the dispensing pharmacy first.
- Use MyChart when provider approval is needed.
- Allow at least 72 hours for processing.
- Request routine medication before the supply runs out.
- A follow-up visit may be required.
Test results
- Check MyChart for released results.
- Confirm whether an outside laboratory performed the test.
- Ask whether the provider has reviewed the result.
- Do not diagnose yourself from an abnormal flag alone.
- Call when the expected timeframe has passed.
Controlled medications: Narcotic, stimulant and other controlled prescriptions may require a secure prescription, monitoring or an office visit. Call the prescribing office rather than waiting until the last dose.
Result follow-up script
“I completed [test] on [date] at [location]. It was ordered by [provider]. Can you confirm whether it is complete, whether the provider has reviewed it and how I should receive the interpretation and next-step instructions?”
Patient Accounts
How to pay or question a Facey Medical Group bill
Compare the statement with the insurance explanation
Check the patient name, service date, provider, billed amount, insurer payment, adjustment and remaining responsibility.
Identify separate providers
Laboratory, radiology, pathology, hospital or other outside services can produce a separate bill.
Check preventive versus diagnostic coding
A physical may have cost-sharing when a new medical problem, diagnostic evaluation or procedure is addressed.
Contact Patient Accounts before ignoring the statement
Ask whether the claim needs corrected insurance information, reprocessing or supporting documentation.
Request financial assistance when needed
Facey provides free or reduced-cost care to qualifying uninsured and insured patients who cannot afford their out-of-pocket responsibility.
Billing-question script
“I am calling about service date [date] with [provider]. My statement shows [amount], but the insurance explanation shows [amount or denial]. Please explain the charge, adjustment and patient balance and tell me whether the claim needs correction or reprocessing.”
Release of Information
How to request Facey Medical Group medical records
Download or request the authorization
Use the Authorization for Release of Medical Information in English or Spanish.
Identify the patient completely
Include the legal name, birth date, contact details and other identifiers requested on the form.
Specify the record and date range
Request the exact visit notes, laboratory results, imaging, billing records or other information needed.
Name the recipient
Provide the patient, physician, hospital, attorney, insurer or agency receiving the information.
Sign and submit the request
Mail it to the Release of Information Department or fax it to the published records fax number.
Allow up to 15 calendar days
Facey states that it will provide the copy within 15 calendar days and will try to complete it sooner.
Facey Release of Information contact and fee details
| Item |
Official detail |
Practical meaning |
| Mailing address |
Release of Information Department, Facey Medical Group, 11333 N. Sepulveda Blvd., Mission Hills, CA 91345 |
Write “Attention: Release of Information Department” on the envelope. |
| Records fax |
818-743-5343 |
Verify the fax before sending and retain the successful transmission report. |
| Records phone |
818-837-5668 |
Use for authorization and request-status questions. |
| Department hours |
Monday-Friday, 8:30 a.m.-5:30 p.m. |
Call during these hours for request assistance. |
| Patient copies |
One request is free in a 12-month period. Additional copies are $15 for the first 60 pages and $0.25 per page beyond 60. |
Confirm the current charge and request only the date range needed. |
| Continuing care |
No charge when records are sent to another medical provider for continuing care. |
Have the receiving physician’s complete contact information ready. |
Family-member restriction: A spouse cannot automatically request another adult’s record. The requester generally needs legal authority such as health-care power of attorney or executor status.
Facey does not fax medical records to a patient’s home or office. It may fax records to a physician office or hospital when required for patient care.
Solve common Mission Hills problems
What to do when the normal Facey process fails
You reached the building but cannot find the department
Recheck the confirmation for Suite 100, second floor, third floor, laboratory or radiology before joining a check-in line.
Your primary doctor has no near-term appointment
Ask whether another clinician on the same care team can see you or whether urgent care is medically appropriate.
Urgent care shows a long wait
Check the live On My Way estimate, call the clinic and ask whether your condition may be treated through ExpressCare Virtual.
The referral office has no authorization
Call Facey Customer Relations at 855-359-6323 and confirm the approved provider, facility and authorization number.
The laboratory cannot find the order
Contact the ordering office and ask it to confirm the exact destination and transmission status.
A result is not visible in MyChart
Ask whether the test is complete, whether an outside organization performed it and whether the provider has reviewed it.
Your refill is still pending
Confirm that the pharmacy sent the request and that a follow-up appointment or prior authorization is not required.
You received an unexpected imaging bill
Compare the Facey charge with the independent radiologist’s bill and each insurer explanation of benefits.
You cannot access MyChart
Call MyChart Account Support at 818-869-7299 rather than creating duplicate accounts.
You have an unresolved service concern
Call Customer Relations at 855-359-6323 or use Providence’s secure service-concern process. Do not use the complaint form for medical questions.
Mission Hills local shortcuts
Practical tips that can prevent a repeat trip
01
Save the floor
The same street address serves several departments. Add the floor or suite to your calendar.
02
Check the organization name
Facey Medical Group and Providence Holy Cross Medical Center are separate check-in destinations.
03
Avoid busy urgent-care periods
Facey identifies Mondays, before 10 a.m. and after 4 p.m. as commonly busier.
04
Call near closing
High volume can change urgent-care registration hours even when posted hours remain visible online.
05
Bring printed forms
Facey’s downloadable registration forms currently cannot be submitted electronically.
06
Request refills early
Allow at least 72 hours and contact the pharmacy before the medication runs out.
07
Ask about outside bills
Labcorp, independent radiologists and other providers may issue separate statements.
08
Use continuing-care transfer
Facey sends records to another medical provider for continuing care without a patient copy charge.
09
Keep the confirmation
Save the provider, department, floor, authorization and arrival time in one screenshot.
Map and directions
Facey Medical Group Mission Hills map
Facey Medical Group – Mission Hills
11333 N. Sepulveda Boulevard
Mission Hills, CA 91345
Main phone: 818-365-9531
Urgent-care check-in is in Suite 100. Adult primary care and pediatrics are listed on the second floor. OB-GYN and dermatology are listed on the third floor.
Ten patient questions answered
Facey Medical Group Mission Hills frequently asked questions
Where is Facey Medical Group Mission Hills?
The campus is at 11333 North Sepulveda Boulevard, Mission Hills, California 91345. Departments use different floors and suites.
What is the main Mission Hills phone number?
The main number is 818-365-9531. Urgent care has a separate number, 818-869-7200.
What are the Mission Hills urgent-care hours?
The published hours are Monday-Friday from 10 a.m. to 7:30 p.m. and Saturday-Sunday from 8 a.m. to 5:30 p.m. Call when arriving near closing.
Can I reserve a spot at urgent care?
Yes. Providence’s On My Way tool provides an estimated wait and place in line. It is not a guaranteed appointment, and the order can change according to medical urgency.
What are the laboratory hours?
The Mission Hills laboratory lists weekday hours from 7:15 a.m. to 5:30 p.m.
What are the radiology hours?
Radiology lists Monday-Friday hours from 8 a.m. to 5 p.m. The direct phone number is 818-869-7032.
Does Facey accept my insurance?
Facey accepts many HMO, PPO, Medicare, Medicare Advantage, Medi-Cal and other plans. Verify the exact product, provider and medical-group assignment before care.
How do I obtain a prescription refill?
Contact the pharmacy first or request the refill through MyChart. Allow at least 72 hours and call 661-222-2622 when the pharmacy directs you to Facey.
How do I request medical records?
Complete the release authorization and mail it to Facey’s Release of Information Department or fax it to 818-743-5343. Facey states that copies will be supplied within 15 calendar days.
How do I pay or question a bill?
Pay through MyChart, use Guest Pay, mail payment or call Patient Accounts at 844-888-3593, Monday-Friday from 8 a.m. to 5 p.m.
Final live actions
Official Facey and Providence patient tools
The important hours, rules, departments and problem-solving steps are explained above. Use the official systems below when you are ready to complete a live doctor search, appointment request, wait-list entry, portal login, payment or records form.
