FamilyCare Medical Group 2026: Portal, Doctors & Locations

by
Central New York patient guide · Portal, appointments, insurance, bills and records

Use FamilyCare Medical Group Without Calling the Wrong Office or Missing an Important Patient Rule

FamilyCare Medical Group is a Central New York network of primary-care offices, specialists, laboratory services and clinical programs serving patients across Onondaga, Cayuga, Cortland and Oswego counties.

This guide explains the complete patient process in simple language: how to find a doctor, become a new patient, activate the portal, prepare for an appointment, verify insurance, understand billing rules, avoid missed-visit fees and request medical records.

Updated with June 2026 office moves and current official patient policies
Find an FCMG office Open patient portal Choose your next step
Confirm the name carefully. This article covers FamilyCare Medical Group in Central New York at fcmg.org. Similar names are used by unrelated practices in other states.
Do not use the portal for an emergency. Call 911 for chest pain, severe breathing difficulty, possible stroke, uncontrolled bleeding, loss of consciousness, a severe allergic reaction or another potentially life-threatening condition.
Founded

Started in 1996 by 13 family physicians.

Clinical team

More than 50 physicians and over 40 advanced practitioners.

Service area

21 locations across four Central New York counties.

Corporate phone

315-802-5178

Billing phone

315-937-3026

Start with the right department

Which FamilyCare Medical Group path solves your problem?

NEW PATIENT You need a primary-care doctor

Search offices and physicians, identify who is accepting new patients, verify your exact insurance and call the individual office to begin onboarding.

Best next step: choose an office first, because schedules, forms, hours and new-patient availability differ by location.
ESTABLISHED PATIENT You need an appointment, refill or result

Use the patient portal for eligible routine tasks or call your treating office when the issue is urgent, complex or not available online.

Best next step: contact the office that ordered the test or currently manages the medication.
BILL, INSURANCE OR RECORD You need administrative help

Call billing for statement questions, call the physician office for payment plans and forms, and use a signed authorization for medical-record transfers.

Best next step: have the service date, clinician, office, insurance explanation of benefits and account information ready.
Fastest practical rule: Medical questions go to the treating office. Billing questions go to 315-937-3026. Corporate administration is not automatically the correct place for appointment or clinical help.

Go directly to the patient task you need

The important policies and local details are explained on this page instead of being hidden behind a directory of links.

Central New York network

What FamilyCare Medical Group is

FamilyCare Medical Group is a multispecialty group founded in 1996 by 13 family doctors. The organization reports more than 50 physicians, more than 40 nurse practitioners and physician assistants and 21 locations across Central New York.

Onondaga County

Syracuse, Liverpool, Cicero, Camillus, Manlius and surrounding communities.

Cayuga County

Care options include Auburn and Aurora-area practices.

Cortland County

Cortland Health Center provides family-medicine access.

Oswego County

Locations include Central Square and Brewerton-area practices.

Hospital affiliations listed by FCMG

Crouse Health Hospital
St. Joseph’s Hospital Health Center
Auburn Community Hospital
Cortland-area hospital services
Hospital affiliation does not guarantee insurance coverage. Verify the hospital, physician and planned service separately with your health plan.
Doctor and office search

How to find the right FamilyCare Medical Group doctor

Choose primary care or a specialty Start with family medicine for care across many ages, internal medicine for adult primary care or a listed specialty when a referral or specific expertise is needed.
Search by office and clinician Review both the location directory and physician directory. A doctor may practice at only one office or have different availability by site.
Look for “accepting new patients” The official directory marks some clinicians and offices as accepting new patients. Availability can change before the website is updated.
Call the exact office Use the office phone shown on its location page rather than the corporate number for routine appointment scheduling.
Verify your insurance product Provide the full product and network name, not only the insurance-company name.
Ask what must be completed first New patients may need portal activation, registration information, medical history and previous records before an appointment is scheduled.
New-patient call script
“I would like to become a new patient with [clinician or office]. My insurance is [full company, product and network]. Are you accepting new patients? What onboarding forms, portal activation, previous records or referral do you need before scheduling?”
Search official locations Search physicians
Official onboarding rules

How to become a FamilyCare Medical Group patient

Select an office accepting new patients Choose based on clinician availability, specialty, travel distance, office hours and insurance participation.
Complete the onboarding process FCMG requires new patients to participate in onboarding before care begins.
Establish a portal account Request the activation code and complete account setup using the official MEDENT portal.
Complete medical history Provide current conditions, medications, allergies, surgery history, pharmacy, prior clinicians and relevant family history.
Transfer necessary records Send only the records needed for continuity of care, such as recent visit notes, laboratory reports, imaging, medication history and specialist reports.
Schedule the first appointment Confirm the type of visit, arrival time, office address, clinician, expected payment and documents required.
Your first visit may not be a physical. FCMG states that in most cases a new patient’s first appointment is not a complete physical or preventive visit. Tell the scheduler in advance when preventive care is your goal.
Identity-protection policy: New patients must present at least one acceptable picture ID. FCMG also states that patients are photographed to help protect patient identity.
Prevent check-in delays

What to bring to a FamilyCare Medical Group appointment

Current photo identification
Primary and secondary insurance cards
Referral or authorization when required
Medication list with dose and frequency
Medication and non-medication allergy list
Preferred local and mail-order pharmacies
Relevant outside records and test results
Copay or expected patient payment
Updated address, phone and emergency contact
Questions listed in priority order

Confirm these details before leaving home

Exact address and suite FCMG offices are spread across four counties, and recent moves make old saved addresses unreliable.
Arrival time Some office packets ask patients to arrive 15 minutes early. Follow the instructions from your own office.
Visit type Confirm whether the appointment is new-patient care, a problem visit, preventive care, a specialist visit or a procedure.
Insurance authorization Ask whether a referral or prior authorization must already be on file.
Central New York weather tip: Check the individual office or call before driving during severe winter weather. Cortland Health Center states that it closes when a State of Emergency is declared in Cortland County.
Secure online access

What the FamilyCare Medical Group patient portal can do

A
Appointments

View, request or cancel eligible appointments.

Rx
Medication refills

Request refills for medications prescribed by the office.

M
Medication lists

Review current medications and allergy information.

P
Pharmacies

Review or update local and mail-order pharmacy information.

T
Test results

View laboratory and other testing results released to the portal.

I
Immunizations

Access available immunization information.

D
Demographics

Review or update certain contact and demographic details.

H
Health record

View portions of the personal health record.

S
Secure messages

Send routine communication to the provider’s office.

Not for immediate needs. The portal should not be used for emergencies, severe symptoms or a prescription needed immediately. Call the office or emergency services instead.
Open FAMILYCARE MEDICAL Portal
Portal troubleshooting

Fix common FamilyCare portal problems

You do not have an activation code Ask the receptionist or treating office for your unique portal activation information.
You forgot the login name Use the “Forgot login name?” option on the official portal before creating a second account.
You forgot the password Use the official reset option and check whether the email or mobile number associated with the account is current.
A result is missing Contact the office that ordered the test. The result may be incomplete, awaiting review or not released to the portal.
An appointment cannot be requested online Some clinicians, locations and visit types require telephone scheduling.
A refill is urgent Call the office. Portal instructions advise allowing time for completion and do not promise immediate processing.
Your pharmacy is wrong Update it in the portal when possible and repeat the correct pharmacy name and address in the refill request.
You need a complete medical record Use the formal signed release process. Portal access may show only part of the record.
Care available across the network

FamilyCare Medical Group specialties and services

FCMG’s current directory includes primary care and selected specialties. The exact combination of services differs by office, and some ancillary services are available only to established FCMG patients.

Service, purpose and best starting point
Service What it commonly covers Best starting point
Family medicine Preventive care, common illnesses, chronic-condition management and care across many ages. Choose an office accepting new patients and verify age limits.
Internal medicine Adult primary care and management of complex or multiple medical conditions. Search internal-medicine clinicians and office availability.
Endocrinology Diabetes, thyroid, metabolic and other hormone-related conditions. Ask whether a referral and recent laboratory work are required.
Infectious disease Evaluation and management of selected infections and related conditions. Confirm referral requirements and records needed.
Gynecology Women’s reproductive and gynecologic care. Contact Widewaters Gynecology or the listed clinician office.
ENT Ear, nose, throat, sinus and allergy-related evaluation. Contact the Center for Sinus & Allergy Care.
Ophthalmology Medical and surgical eye care. Verify medical-insurance and vision-plan requirements separately.
Sleep medicine Evaluation and testing for sleep-related conditions. Ask whether a consultation, order or authorization is needed.
Sports medicine Musculoskeletal injuries, activity-related pain and return-to-activity guidance. Confirm whether the issue is an ordinary injury or a work-related claim.
Palliative care Symptom support, goals-of-care discussions and patient-and-family-centered support during serious illness. Ask the primary clinician whether the FCMG palliative program is appropriate.

Ancillary services listed by FCMG

Behavioral health

Some offices provide or coordinate behavioral-health support for established patients.

Bone density

Testing may be used to evaluate bone strength and fracture risk when medically indicated.

Clinical laboratory

Specimens may be collected in participating provider offices and processed through the FCMG laboratory.

Diabetes education

Education can help patients understand monitoring, medication, nutrition and daily care.

Nerve-conduction studies

Testing may evaluate nerve function when ordered for symptoms such as numbness or weakness.

Ultrasound examinations

Availability depends on the office, order, insurance authorization and type of study.

In-house diagnostic support

How FamilyCare Medical Group laboratory testing works

FCMG operates a full-service New York State-certified clinical laboratory in Syracuse. The organization states that specimens are obtained in participating provider offices and processed through its laboratory so results can reach clinicians efficiently.

2026 laboratory update: In May 2026, FCMG announced upgraded automation and analyzers intended to improve specimen handling, turnaround, consistency and diagnostic capacity.
Confirm that the order is active Ask which office will collect the specimen and whether an appointment is required.
Follow preparation instructions Confirm fasting, medication, hydration, collection time and other test-specific requirements.
Verify insurance coverage Ask whether the FCMG laboratory is in network for your exact plan and whether the test needs authorization.
Keep the collection details Record the date, time and location in case the result cannot be found.
Check the portal Results may appear after completion and clinical review.
Call the ordering office for interpretation Laboratory staff process the test, but the ordering clinician explains what it means and what happens next.
Do not compare a flagged number without context. Reference ranges, units, medications, fasting status and the reason for testing affect interpretation.
Support beyond an ordinary office visit

FamilyCare Medical Group clinical programs

Palliative care

Provides patient- and family-centered support for serious illness, symptom burden and goals-of-care discussions. Palliative care can be provided alongside disease-directed treatment.

Nurse-intensive care support

Population-health nurses may support selected high-risk or medically complex patients who need closer outpatient follow-up.

Transitional care management

Helps selected patients move safely from hospital or facility care back to the community and primary-care setting.

Chronic kidney disease support

Population-health programs may help identify care gaps and coordinate monitoring for eligible patients.

Clinical pharmacy

FCMG describes pharmacist support focused on medication optimization, education, therapy management and adherence.

Care coordination

Selected programs connect the patient, primary-care clinician, specialists, hospital teams and support services.

These are not automatic services for every patient. Ask your clinician whether you meet the eligibility criteria and whether participation creates any separate charge.
Avoid surprise out-of-network costs

How to verify insurance with FamilyCare Medical Group

FCMG states that it participates with multiple insurance companies, but it directs patients to request the current accepted-carrier list from the office. Participation can differ by clinician, location, specialty and insurance product.

Do not rely on an old insurance PDF or insurer name alone. A plan called Excellus, Fidelis, MVP, UnitedHealthcare, Molina or Empire may have several networks and products with different participation rules.
Read the full plan name Find the commercial, Medicare, Medicaid, Child Health Plus, Essential Plan, marketplace or employer network printed on the card.
Call the FCMG office Give the scheduler the clinician name, location and exact plan information.
Call the insurer Use the member-services number on the card and ask about the specific clinician, address and planned service.
Check referral requirements Primary-care assignment, specialist referral and prior-authorization rules may apply even when the clinician is in network.
Check ancillary services separately Laboratory, imaging, pathology, hospital and outside specialist bills may use separate networks.
Record the verification Save the date, representative name and reference number from the insurer.
Insurance call script
“I am scheduling with [clinician] at [complete office address] for [visit or service]. My plan is [exact product and network]. Is this clinician and location in network? Do I need a referral or authorization, and what copay, deductible or coinsurance should I expect?”
Out-of-network warning: FCMG’s policy says a patient with out-of-network insurance is responsible for the full amount, and the practice does not convert that visit to its self-pay option.
Use New York’s health-plan lookup
Official financial policy

FamilyCare Medical Group billing and payment rules

Payment rule and practical meaning
Policy Official rule What the patient should do
Copays Collected at the time of service. Confirm the expected copay before arrival and bring an accepted payment method.
High deductible A payment may be requested at the visit and applied toward the service. Ask for an estimate and how the amount will appear after insurance processes the claim.
Self-pay Uninsured patients receive a cost estimate and payment is expected at service. Request the estimate in writing and ask what could create an additional charge.
Open balances Outstanding balances are due in full unless another arrangement is approved. Call early when financial hardship prevents full payment.
Payment plans May be available under certain hardship circumstances. Contact the FCMG physician’s office to request an arrangement.
Outside services Tests or procedures performed outside FCMG can create a separate bill. Verify the outside entity’s network and billing policy separately.
Returned checks FCMG reserves the right to charge a $25 returned-check fee. Contact billing promptly when a payment fails.
Past-due accounts Balances more than 90 days past due may be sent to a third-party collection agency unless arrangements are made. Contact the office or billing department before the balance reaches that stage.

Accepted payment methods listed by FCMG

Cash
Personal check
Visa
Mastercard
Discover
American Express
Health Savings Account debit card
Official online bill payment
Billing office

315-937-3026

Published hours: Monday-Friday, 8 a.m.-4 p.m.

Online payment

Use the bill-pay link reached from the official FCMG website and compare the patient, service date and balance before paying.

Open official guest payment
Billing question script
“I am calling about service date [date] at [office] with [clinician]. My statement shows [amount], and my explanation of benefits shows [status or amount]. Please explain the charge, insurance payment, adjustment and remaining patient responsibility.”
Cancel at least 24 hours ahead

FamilyCare Medical Group missed appointment fees

Fees published in the current linked financial policy
Appointment type Possible no-show fee How to avoid it
Routine office visit $50 Call the office at least 24 hours before the appointment.
New-patient appointment $100 Complete onboarding early and cancel promptly if plans change.
Complete physical or specialist visit $100 Confirm the date, time, office and referral before the cancellation cutoff.
Ancillary or specialty appointment $150 Call the performing office, not only the primary-care office.
Repeated missed visits can affect continued care. FCMG’s policy says recurring no-shows may result in dismissal from the practice.
Special billing situations

Workers’ compensation and auto-accident visits

Work-related injuries

FCMG states that it does not participate with New York State Workers’ Compensation and cannot treat, bill or send referrals for work-related claims.

Tell the office immediately when an injury happened at work so you are not scheduled under ordinary health insurance by mistake.

Auto-accident visits

Notify scheduling and check-in staff that the visit is connected to an auto accident. Provide the auto carrier, contact information and claim number.

FCMG may bill the auto carrier as a courtesy, but its policy states that the patient remains responsible for payment.

Bring claim information before the visit. Waiting until after services are performed can delay referrals, claim processing and payment decisions.
Health information release

How to request or transfer FamilyCare Medical Group records

Download the Health Information Release Form FCMG office pages provide the standard release form alongside other patient documents.
Identify the patient completely Enter the legal name, date of birth, address and other identifying information requested.
Name the office releasing the record Specify the FamilyCare office, clinician or outside provider holding the information.
Choose a date range Request only the period needed or clearly select the entire medical record.
Select the information Identify visit notes, laboratory reports, imaging, referrals, billing records or other categories needed by the recipient.
Complete sensitive-information permissions New York forms require specific authorization when the requested record contains mental-health, HIV-related or substance-use-treatment information.
Name the recipient and purpose Include the receiving clinician, organization, address or secure fax and explain whether the request is for continued care, transfer, insurance, legal use or another purpose.
Sign and date the authorization A legal representative should identify the authority to sign and include supporting documentation when requested.
Submit it to the correct office Call the treating office for its accepted delivery method and secure fax information.
The portal is not a substitute for a complete transfer. Portal screenshots may omit full clinical notes, outside records, imaging files and other information needed by a new clinician.
Records-transfer call script
“I need records from [date] through [date] sent to [clinician or organization] for continued care. Which release form should I use, where should I submit it and does the receiving office need visit notes, laboratory reports, imaging reports, medication history or the complete record?”
Patient planning documents

Forms available through FamilyCare Medical Group offices

Health information release

Used to request or transfer medical information.

Health care proxy

Lets a patient name a person to make health-care decisions when the patient cannot communicate.

Spanish health care proxy

A Spanish-language version is listed on FCMG office pages.

Living will

Records certain wishes about future medical care.

MOLST information

Explains Medical Orders for Life-Sustaining Treatment for eligible patients with serious health conditions.

Do Not Resuscitate order

Should be completed only after an appropriate discussion with the treating medical professional.

No-fault assignment form

Used for selected auto-related insurance situations.

Patient financial policy

Explains insurance responsibility, payment, fees and collections.

Office-specific packets

Some locations provide separate adult, pediatric, dermatology or new-patient packets.

Important 2026 changes

FamilyCare Medical Group office moves patients should know

Community Internists moved
2700 Bellevue Avenue
Syracuse, NY 13219

Phone: 315-492-5784 or 315-685-8988

Published hours: Monday-Friday, 8 a.m.-5 p.m.

Local entrance tip: FCMG says the patient entrance is located at the back of the building.
Onondaga West merged into Brighton
Brighton Medical Associates
182 Intrepid Lane
Syracuse, NY 13205

Brighton phone: 315-218-7020

The former Onondaga West office closed June 4, 2026. Patient visits at the Brighton location began June 9, 2026.

FCMG said the former Onondaga West phone, 315-487-4844, would transfer to the new location.

Delete old saved addresses. Appointment reminders, GPS history and insurance directories may still display a previous location after a recent move.
Local office differences

Central New York details that can prevent a wasted trip

01
Some offices close for lunch

Fennell Street and Community Medical Center publish midday closures. Check the full daily schedule.

02
Some offices offer evening hours

Selected locations such as Brighton, Fairgrounds and New Concept Medical Care publish later hours on certain weekdays.

03
Saturday access is location-specific

FamilyCare of Cicero lists occasional Saturday sessions, while West Taft notes Saturday telemedicine availability. Call first.

04
Corporate is not your clinic

The 1001 West Fayette Street address is the corporate office and palliative-care program location, not a universal appointment site.

05
Use the ordering office

Call the clinician who ordered a test when you need interpretation or the next step.

06
Check winter closures

Severe weather can affect offices differently across Syracuse, Cortland, Auburn and northern service areas.

After the appointment

Results, refills, referrals and follow-up

A laboratory result has not appeared Call the ordering office with the test date, collection site and test name.
A result is marked abnormal Do not diagnose yourself from a portal flag. Ask the ordering clinician how the value fits your symptoms and history.
A refill is running out Request it early and include the medication, dose, directions and correct pharmacy.
The pharmacy received nothing Confirm whether the request requires clinician approval, a visit, laboratory monitoring or prior authorization.
A specialist has not called Ask the referring office where the referral was sent and whether insurance authorization is complete.
Your symptoms are getting worse Call the office for clinical triage. Use urgent or emergency care when waiting could be unsafe.
Result follow-up script
“I had [test] on [date] at [location], ordered by [clinician]. Can you confirm whether the result is complete, whether it has been reviewed and how I will receive the explanation and next-step instructions?”
Use the correct contact

FamilyCare Medical Group contact directory

Who to contact for each patient need
Need Contact Best use
Appointment or medical question The individual treating office Scheduling, symptoms, refills, referrals, results and clinical paperwork.
Corporate office 315-802-5178 General organizational routing and corporate matters.
Billing 315-937-3026 Statements, claims, patient balances and phone payment.
Patient portal Official FAMILYCARE MEDICAL Portal Routine messages, eligible appointments, refills and released results.
Medical records Treating office using signed release form Record copies and transfer to another clinician.
Emergency 911 Potentially life-threatening symptoms or immediate danger.
Corporate address

FamilyCare Medical Group corporate office map

FamilyCare Medical Group Corporate Office
1001 West Fayette Street, Suite 400
Syracuse, NY 13204
Phone: 315-802-5178
This is not automatically your appointment address. Check the individual office and suite shown in your appointment confirmation before travelling.
Patient questions answered

FamilyCare Medical Group frequently asked questions

What is FamilyCare Medical Group?

It is a Central New York multispecialty medical group founded in 1996, with more than 50 physicians, more than 40 advanced practitioners and 21 locations.

Which counties does FCMG serve?

The official organization description lists Onondaga, Cayuga, Cortland and Oswego counties.

How do I find a new primary-care doctor?

Search the official location and physician directories, identify offices accepting new patients, verify insurance and call the individual office to begin onboarding.

Will my first appointment be an annual physical?

Not necessarily. FCMG states that in most cases the first new-patient appointment is not a physical or preventive visit. Discuss the desired visit type while scheduling.

How do I activate the patient portal?

Ask the office for a unique activation code, open the official FAMILYCARE MEDICAL Portal and select the account-activation option.

What can I do in the portal?

Available functions include appointment requests, refill requests, pharmacy updates, medication and allergy review, released test results, immunizations, demographic information and secure messages.

Can I use the portal for urgent symptoms?

No. Call the treating office for urgent clinical guidance and call 911 for a medical emergency.

What is the billing number?

The published billing number is 315-937-3026. Billing hours are listed as Monday through Friday from 8 a.m. to 4 p.m.

Can I pay my bill online?

Yes. Use the official Bill Pay link from fcmg.org and verify the patient and balance before submitting payment.

Does FCMG accept my insurance?

Participation varies by clinician, location, service and exact insurance product. Verify with both the FCMG office and the insurer.

Does FCMG offer payment plans?

Its financial policy says payment plans may be available under certain hardship circumstances. Contact the treating physician’s office.

What happens if I miss an appointment?

FCMG may charge a fee when less than 24 hours’ notice is given. The amount depends on the appointment type, and repeated no-shows may affect continued care.

Does FCMG treat workers’ compensation injuries?

No. Its financial policy says the organization does not participate in the New York State Workers’ Compensation program.

How do I transfer my medical records?

Complete the Health Information Release Form, specify the records and dates, identify the recipient, sign the authorization and submit it to the treating office.

Where did Community Internists move?

It moved to 2700 Bellevue Avenue in Syracuse. The patient entrance is at the rear of the building.

Is Onondaga West still open?

No. It closed in June 2026 and merged into Brighton Medical Associates at 182 Intrepid Lane in Syracuse.

Final live actions

Official FamilyCare Medical Group patient tools

The main policies and workflows are explained above. Use the official systems below when you are ready to complete a live doctor search, portal login, payment or form download.

Find a location Find a physician Patient portal Pay a bill Review services Contact an office
Independent medical-information notice

USMedicalGroup.org is not FamilyCare Medical Group and does not schedule appointments, provide diagnosis, process payments, release records or guarantee insurance participation.

Office hours, clinician availability, accepted insurance, policies, addresses and fees can change. Confirm time-sensitive information with the individual FCMG office before receiving care.

This article is educational and does not replace professional medical advice. Call 911 for a medical emergency.

Leave a Comment