Facey Medical Group Burbank 2026: Doctors, MyChart & Care

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Burbank patient guide · Primary care, pediatrics, lab, MyChart and urgent-care changes

Use Facey Medical Group in Burbank Without Going to the Wrong Building or Department

Facey Medical Group Burbank provides adult primary care and selected specialty services near the Providence Saint Joseph medical campus. Children are now seen in a separate pediatric clinic, laboratory questions use a dedicated number, and orthopedic care may take place at a Pacific Avenue office.

This guide brings the important patient instructions into one page: how to schedule, what to bring, how HMO referrals work, which insurance types are listed, how to use MyChart, how to request records, and where to seek urgent care during Burbank’s 2026 clinic transition.

Schedule Burbank care Open MyChart options Choose the right department
Important Burbank urgent-care change: Providence Urgent Care–Burbank at 503 S. Buena Vista Street, Suite 101, is scheduled to close on August 21, 2026. Providence Facey Burbank Specialty is expected to open in that space in September 2026. Check the live urgent-care directory before traveling.
Medical emergency: Call 911 for chest pain, severe breathing difficulty, possible stroke, uncontrolled bleeding, loss of consciousness, poisoning, overdose or another potentially life-threatening condition. Do not wait for a MyChart message or routine appointment.
Main clinic

191 S. Buena Vista St., Suite 100.

Main hours

Monday-Friday, 8 a.m.-5 p.m.

Main phone

818-869-7600

Laboratory

818-869-7041

Pediatrics

201 S. Buena Vista St., Suite 355.

Start with the correct destination

Which Facey Medical Group Burbank location should you use?

191 S. BUENA VISTA Adult primary and specialty care

Use the main clinic for adult primary care and the Burbank services assigned to this location, which can include dermatology, patient education, sports medicine and rheumatology.

Confirm the physician, department and suite before arrival because not every Burbank specialist works every day.
201 S. BUENA VISTA Dedicated pediatric clinic

Children from newborn age through age 18 are seen at the dedicated pediatric clinic in Suite 355 rather than the adult clinic in Suite 100.

Bring vaccine records, completed pediatric forms and third-party consent when someone other than a parent may bring the child.
3413 W. PACIFIC AVENUE Orthopedics or affiliated urgent care

Orthopaedic Surgical Specialists uses Suite 100. Facey also lists an affiliated Burbank Urgent Care in Suite 102 of the same Pacific Avenue address.

Suite 100 and Suite 102 serve different purposes. Confirm the suite before parking or checking in.
Best local rule: Save the full address, suite, provider name and direct phone from the appointment confirmation. “Facey Burbank” alone is not enough to identify the correct building.

Go directly to the Burbank patient task you need

The important procedures and limits are explained below so you do not have to open several official pages just to understand the process.

Burbank office directory

Facey Medical Group Burbank addresses, hours and phone numbers

Use the address and suite connected with your exact appointment
Office Address Published hours Phone Important distinction
Main Facey Burbank clinic 191 S. Buena Vista St., Suite 100, Burbank, CA 91505 Monday-Friday, 8 a.m.-5 p.m. 818-869-7600 Adult primary care and selected specialty services.
Facey Pediatrics Burbank 201 S. Buena Vista St., Suite 355, Burbank, CA 91505 Monday-Friday, 8 a.m.-5 p.m. 818-869-7600 Dedicated pediatric office for newborns through age 18.
Orthopaedic Surgical Specialists 3413 W. Pacific Ave., Suite 100, Burbank, CA 91505 Monday-Friday, 8 a.m.-4:45 p.m. 818-841-3936 Orthopedic evaluation, imaging, braces, casting and surgical specialty care.
Providence Urgent Care Burbank 503 S. Buena Vista St., Suite 101, Burbank, CA 91505 Weekdays 10 a.m.-7:30 p.m.; weekends 8 a.m.-5:30 p.m. 818-869-7630 Scheduled to close August 21, 2026.
Affiliated Burbank Urgent Care 3413 Pacific Ave., Suite 102, Burbank, CA 91505 Call the facility to verify current hours. 818-953-4408 Listed by Facey as an affiliated urgent-care option; copay rules may differ.
Burbank navigation tip: Several medical buildings are located around Buena Vista Street and the Providence Saint Joseph area. Allow time for hospital-campus traffic, building entry and elevators, especially before morning appointments.
Scheduling workflow

How to schedule the correct Facey Burbank appointment

Choose primary care or specialty care Use primary care for routine prevention, common illnesses, medication monitoring and coordination. Choose a specialty for a focused condition such as skin disease, inflammatory arthritis or an orthopedic injury.
Confirm whether the provider accepts new patients A physician may remain listed while temporarily closed to new patients. Existing patients can generally continue with a closed primary care practice.
Check the scheduling channel Internal medicine, family medicine, pediatrics and OB-GYN may be scheduled online, by phone or through MyChart where available.
Call for most specialist appointments Facey states that specialist appointments other than OB-GYN currently must be scheduled by telephone.
Verify HMO assignment and referral requirements HMO members may need Facey listed as their medical group and a Facey physician listed as their primary care provider before routine services are covered.
Record the full location Save the address, suite, floor, physician, direct number, arrival time and any laboratory or imaging destination.
Watch for the reminder call Facey states that an automated reminder is normally sent two business days before the appointment.
Cancel as early as possible Prompt cancellation gives another patient an opportunity to use the appointment. MyChart or the reminder system may provide cancellation options.
Appointment call script
“I need an appointment for [reason]. I am a [new or returning] patient, and my plan is [complete insurance product and network]. Can you confirm the provider is accepting patients, whether I need a referral or authorization, the exact Burbank address and suite, and what I should bring?”
Open Burbank scheduling Search Facey physicians
First appointment

What a new Facey Medical Group Burbank patient should prepare

Arrival time: Facey asks new patients to arrive about 20 minutes early for registration and paperwork.
Photo identification with the patient’s name and picture
Current primary insurance card
Secondary or supplemental insurance card
Completed registration and medical-history forms
Referral or authorization when required
Medication list with dose and frequency
Allergy and adverse-reaction list
Previous laboratory and imaging results
Preferred pharmacy name and location
Copay or expected deposit payment
Written symptom timeline
Appointment address, suite and phone number
Forms cannot be submitted electronically through the general form page. Download, print and complete the correct documents, then bring them to the appointment with your identification and insurance information.

When someone else brings a child

Facey requires a third-party consent form when a caregiver other than the parent may bring a child. The parent must sign the form in person so staff can verify the parent’s photo identification and witness the signature. Facey states that the consent remains valid for one year.

Running late: When a patient arrives more than 10 minutes late, Facey may offer a shortened visit, another provider, a later opening or rescheduling, depending on the day’s availability. Call the clinic before arrival rather than assuming the appointment will remain unchanged.
Download Facey patient forms
Online patient access

What Facey MyChart can do for Burbank patients

A
Appointments

Schedule or manage eligible primary care and returning-patient appointments.

M
Messages

Send routine, non-emergency questions to the care team.

Rx
Refills

Request prescription renewals when physician approval is needed.

L
Lab results

View laboratory results and other information released to the account.

$
Billing

Review statements, pay in full or use available payment-plan tools.

P
Proxy access

Manage approved family records after the required proxy form and identity process.

Do not use MyChart for emergencies. Routine messages may not be reviewed immediately. Call the office when the problem is urgent and call 911 for life-threatening symptoms.
You cannot activate the account Call MyChart support at 818-869-7299 and verify the email, telephone number and identity information stored in the Facey record.
An appointment is unavailable online The provider, appointment type or specialty may require telephone scheduling.
A result has not appeared Ask the ordering office whether the test is complete, awaiting physician review or not released to MyChart.
You need access to a child’s account Complete the MyChart proxy-access form and turn it in to the physician office in person.
MyChart account support

818-869-7299

General Facey assistance

855-359-6323

Open the official MyChart route
Services at and around Burbank

What Facey Medical Group Burbank treats

Service, common patient need and scheduling preparation
Service Common reasons for care What to verify
Adult primary care Preventive exams, routine illness, chronic disease, vaccinations, men’s health, women’s health and medication monitoring. New-patient status, HMO PCP assignment and whether the visit is preventive or problem-focused.
Dermatology Acne, eczema, dermatitis, psoriasis, fungal infection, cysts, warts, lesions and skin-cancer evaluation. Medical versus cosmetic purpose, referral and insurance coverage.
Sports medicine and orthopedics Fractures, sprains, torn ligaments, joint pain, back injuries and hand, wrist, foot or ankle problems. Whether the visit is at Buena Vista Street or Orthopaedic Surgical Specialists on Pacific Avenue.
Rheumatology Rheumatoid arthritis, lupus, gout, osteoarthritis, psoriatic arthritis, scleroderma and Sjogren’s syndrome. Referral, prior laboratory work, imaging and current medication records.
Nutrition and diabetes education Diabetes, heart disease, high blood pressure, cholesterol, metabolic syndrome, allergies and weight-related health goals. Physician referral, education coverage and language preference.
Pediatrics Well-child care, illness, vaccines, development, behavioral concerns, sports injuries and adolescent health. Use the separate pediatric clinic at 201 S. Buena Vista Street, Suite 355.
Patient education languages: Facey states that its nutrition and diabetes education program includes bilingual educators for Spanish-, Armenian- and Russian-speaking patients. Ask the physician for a referral or call 818-837-5779.
Dedicated child and adolescent clinic

Facey Medical Group Pediatrics Burbank

Facey Medical Group Pediatrics – Burbank
201 S. Buena Vista St., Suite 355
Burbank, CA 91505
Monday-Friday: 8 a.m.-5 p.m.
Phone: 818-869-7600

The Burbank pediatric clinic cares for children from the newborn period through age 18. Its team includes pediatricians, nurse practitioners and staff trained to work with children and adolescents.

Preventive and developmental care
  • Well-child examinations
  • Growth and development assessments
  • Hearing and vision screening
  • Vaccines and immunizations
  • Sports physicals
Illness and chronic care
  • Fever and vomiting
  • Rashes and eczema
  • Hand, foot and mouth disease
  • Whooping cough
  • Chronic illness management
Behavior and adolescent care
  • ADHD evaluation and management
  • Behavioral health assessment
  • Sleep assessment
  • Reproductive health care
  • Sports injury and concussion evaluation

After-hours pediatric questions

Calling the pediatric clinic after closing connects the family with the on-call answering service. A Facey physician or registered nurse is available after normal business hours and on weekends for urgent questions.

Do not wait for the on-call service during an emergency. Call 911 for severe breathing difficulty, loss of consciousness, major injury, poisoning, uncontrolled bleeding or another life-threatening problem.
Pediatric refill tip: Request ADHD medication and other ongoing medicines before the supply is nearly gone. Facey advises requesting many refills up to one week early and allowing at least 72 hours, excluding weekends.
Open Burbank pediatric scheduling New pediatric patient instructions
Testing preparation

How to use Facey laboratory services in Burbank

Burbank laboratory phone

818-869-7041

Main Burbank clinic

818-869-7600

Confirm the laboratory order was entered
Ask whether fasting is required
Ask whether morning collection is preferred
Confirm medication instructions
Verify the laboratory is in network
Bring identification and insurance cards
Ask when results should be available
Confirm which provider will interpret the results
Do not fast unless instructed. Some tests require fasting while others do not. Unnecessary fasting can be uncomfortable or unsafe for patients taking diabetes medication or managing certain medical conditions.
Lab preparation call script
“My provider ordered [test]. Can you confirm that the order is active at the Burbank laboratory, whether I need to fast or change any medication, when I should arrive, and how the results will be released?”
2026 care transition

Where Facey Burbank patients should go for urgent care

Closing date: Providence Urgent Care–Burbank at 503 S. Buena Vista Street, Suite 101, is scheduled to close on August 21, 2026. Do not rely on an older bookmark or map listing after that date.
Before August 21, 2026 The Providence Burbank urgent-care location publishes weekday hours of 10 a.m.-7:30 p.m. and weekend hours of 8 a.m.-5:30 p.m. Call 818-869-7630 before traveling.
Beginning August 21, 2026 Confirm the closure and select another current urgent-care option rather than traveling automatically to 503 S. Buena Vista Street.
September 2026 Providence plans to open Providence Facey Burbank Specialty in the former urgent-care space. A specialty clinic is not automatically a walk-in urgent-care replacement.

Urgent-care options to verify

Call your Facey office

After closing, the office routes calls to the 24-hour answering service and the physician on call can recommend the appropriate level of care.

Facey urgent-care network

Facey lists urgent-care facilities in Mission Hills and Valencia. Check live hours, distance and insurance before departure.

Affiliated Burbank option

Facey lists Burbank Urgent Care at 3413 Pacific Ave., Suite 102, phone 818-953-4408.

Choose urgent care or emergency care
Urgent care may be appropriate Use emergency care or call 911
Minor cuts, burns, insect bites or animal bites Severe or uncontrolled bleeding
Sprains, strains or suspected uncomplicated fracture Major trauma, deformity or loss of circulation
Ear infection, pink eye, sore throat or bronchitis Severe breathing difficulty or blue lips
Mild allergic reaction or asthma symptoms Severe allergic reaction, throat swelling or fainting
Non-life-threatening dehydration or illness Stroke symptoms, severe chest pain or loss of consciousness
Wait-time reality: Facey states that urgent-care waits are often 30-90 minutes, with heavier traffic on Mondays, before 10 a.m., after 4 p.m. and during flu season. More medically urgent patients are seen first.
Check current Facey urgent-care locations Check ExpressCare Virtual
HMO and specialty approvals

How Facey referrals and prior authorization work

Standard referral

Many referrals are approved automatically. A standard request that requires review can take up to 10 business days.

Urgent physician referral

Facey states that an urgent referral requested by the physician is reviewed within three business days.

Confirm your HMO assignment Make sure the health plan lists Facey Medical Group and the correct Facey primary care physician.
Ask the PCP to submit the referral The request should include the diagnosis, requested specialist or service and supporting clinical information.
Ask whether prior authorization is required Procedures, imaging, medical equipment and selected medications may require approval before service.
Record the submission date Count business days rather than calendar days and keep the referral or authorization number.
Check the approval destination Confirm the specialist, facility and service named in the authorization before scheduling.
Do not assume approval means full coverage Deductibles, copays, coinsurance, benefit exclusions and network limitations can still apply.
Referral and utilization-management questions

818-837-5660

TTY users may use 711 relay services.

General Facey customer service

855-359-6323

Referral-status script
“My physician submitted a referral on [date] for [specialist, test or service]. Can you confirm whether it was received, whether additional information is required, the approval status, the authorized provider and location, and the expiration date?”
Coverage verification

Insurance listed by Facey Medical Group Burbank

The official Burbank page lists the following plan types for new patients. This does not guarantee that every product, physician, test or service is covered.

Commercial HMO and PPO
  • Aetna HMO and PPO
  • Anthem Blue Cross HMO and PPO
  • Blue Shield of California HMO
  • Blue Shield HMO Trio
  • Cigna HMO and PPO
  • Coventry/First Health PPO
Additional networks
  • Health Net PPO
  • HealthSmart/Interplan PPO
  • Multiplan PPO
  • Vivity by Anthem Blue Cross
  • US Family Health Plan–TRICARE
Medicare-related products
  • Anthem Blue Cross Medicare Advantage
  • Blue Shield Medicare Advantage
  • Health Net Medicare Advantage
  • Humana Medicare Advantage
  • SCAN Medicare Advantage
  • Health Net Cal MediConnect HMO
Verify the exact product. An insurer may offer several HMO, PPO, marketplace and Medicare products. The physician, medical group, facility and planned service must all be checked.

Special HMO step

HMO patients generally must select Facey Medical Group and a Facey primary care physician through the insurance company before routine Facey care is covered. Facey states that HMO members are commonly allowed to change their medical group or PCP monthly, but the effective date must be confirmed with the health plan.

Verify the provider’s full name
Verify the exact Burbank address
Give the complete plan and network name
Confirm Facey medical-group assignment
Ask whether a referral is required
Ask whether laboratory work is in network
Ask whether facility charges apply
Obtain an insurer call-reference number
Insurance-verification script
“My plan is [complete product and network], member ID [number]. I am scheduling with [physician] at [exact Burbank address] for [service]. Is the physician, Facey Medical Group and this location in network? Do I need a PCP assignment, referral or prior authorization, and what should I expect to pay?”
Check the current plan directory Call Facey: 855-359-6323
Statements and payment

How Facey Medical Group billing works

Update both insurance plans Facey bills the primary insurer and can bill a secondary or supplemental plan when complete information is provided.
Pay the check-in amount Copays are due at the time of service. A deposit may be collected when no insurance proof is available or the service is not expected to be covered.
Wait for insurance processing Compare the insurer’s explanation of benefits with the Facey statement. An explanation of benefits is not itself a bill.
Review the patient balance Deductible and coinsurance amounts are payable after the insurer determines the patient responsibility.
Question errors before paying Check the patient name, service date, provider, insurance payment, adjustment and balance.
Online payment

Use MyChart to view statements, pay in full or set up an available payment plan.

Guest Pay

Another person may pay an eligible bill through Guest Pay without using the patient’s full MyChart account.

Telephone payment

Call Patient Accounts at 844-888-3593, Monday-Friday, 8 a.m.-5 p.m.

Why a preventive visit may create a bill

A preventive examination can be billed differently when the patient also asks the provider to evaluate a new problem or manage an existing condition. Examples include discussing headaches, a rash, uncontrolled blood pressure or diabetes during a preventive appointment.

Before the exam: Ask whether addressing an additional problem could create a separate office-visit charge, copay, deductible or coinsurance.

Financial assistance

Facey states that free or reduced-cost care may be available to eligible patients who have no insurance and to insured patients who cannot afford their out-of-pocket expenses. English and Spanish applications are available through the billing page.

Forgot the insurance card? Facey may collect a deposit. After valid coverage is added and the insurer pays, an eligible remaining deposit may be refunded when the account has no other outstanding balance.
Billing-question script
“I am calling about the Facey statement for service date [date]. My insurer’s explanation of benefits shows [status or amount]. Please explain the charge, insurance payment, adjustment and patient responsibility, and tell me whether corrected insurance information or claim reprocessing is needed.”
Pay or review billing options Patient Accounts: 844-888-3593
Health-information request

How to request Facey Medical Group medical records

Download the correct authorization Use the Authorization for Release of Medical Information in English or Spanish.
Identify the patient completely Provide the legal name, birth date, address and other identifying information requested on the form.
Use a specific date range Request the exact visits or period needed rather than an unnecessarily large chart.
Name the records required Examples include visit notes, laboratory results, imaging reports, medication history or a complete chart.
Identify the recipient State whether the records should go to you, another physician, an attorney, Social Services, disability services or an insurer.
Sign and submit the request Mail it to the Release of Information Department or fax it to the published records fax number.
Release of Information Department
Facey Medical Group
11333 N. Sepulveda Blvd.
Mission Hills, CA 91345
Records contacts

Phone: 818-837-5668

Fax: 818-743-5343

Facey medical-record copy charges and exceptions
Request type Published charge or rule
First 60 pages $15
Pages beyond 60 $0.25 per page
Sent to another medical provider No patient charge when sent for continuing care
Mailed to the patient Advance payment is required
Records awaiting payment Copies are held for 180 days and may then be destroyed if payment is not received
Credit-card payment Accepted only when payment is made in person
Spouse access: A spouse cannot automatically request another adult patient’s records. Facey states that the spouse must be an executor or hold appropriate power of attorney over health-care matters.
Record correction: Patients may request an amendment by submitting Facey’s Authorization for Amendment and a written explanation to the Release of Information Department.
Download the official records forms
Medication planning

How to request a Facey prescription refill

Check the prescription label If refills remain, contact the pharmacy first. The pharmacy can often process the refill without contacting Facey.
Use MyChart when physician approval is required Submit the medication name, strength, directions and correct pharmacy.
Start early Facey recommends requesting routine refills before the supply is nearly gone and commonly allows requests about one week before the medication is needed.
Allow processing time Allow at least 72 hours, excluding weekends. Same-day approval should not be assumed.
Expect some medications to require a visit Controlled medicines, medications requiring monitoring and prescriptions without recent follow-up may need an appointment or new testing.
Check with the pharmacy for completion The pharmacy, not the physician office, normally confirms when the medicine is ready for pickup.
Facey prescription refill department

661-222-2622

General published hours include Monday-Friday daytime service.

Pediatric refill guidance

Facey’s pediatric resource also publishes Saturday availability from 8 a.m.-4 p.m. Call to confirm the current schedule.

Do not use urgent care only for a routine refill. Facey identifies prescription renewal as a task for the pharmacy, MyChart, refill department or treating physician.
After the visit

How to follow up on results, referrals and treatment

The result is missing from MyChart Contact the ordering office and ask whether the test is complete, awaiting review or not released electronically.
A result is marked abnormal Do not diagnose yourself from a red flag alone. The importance depends on the test, reference range, symptoms and medical history.
A specialist has not contacted you Confirm that the referral was approved, the correct specialist received it and the authorization has not expired.
The imaging center has no order Call the ordering office and verify the facility name, fax destination and authorization number.
Symptoms are worsening Call the treating office or after-hours physician for direction. Use emergency care when warning signs are severe.
You need records for another physician Ask Facey to send the records directly for continuing care, which Facey states is provided without the patient copy charge.
Result follow-up script
“I completed [test] on [date], ordered by [provider]. Can you confirm whether the result is complete, whether the provider reviewed it, when it should appear in MyChart, and what follow-up action is recommended?”
Accessible communication

Language, hearing and disability assistance

Facey works with contracted health plans to arrange language assistance for eligible patients with limited English proficiency. Assistance can apply to scheduled appointments, urgent care, laboratory work, diagnostic testing, therapy, medical equipment and other covered services.

Language assistance
  • Request an interpreter when scheduling
  • Give the language and dialect needed
  • Confirm the request before the appointment
  • Ask the health plan about translated notices
Disability assistance
  • Call the disability-services number in advance
  • Describe the communication or mobility need
  • Confirm building and examination-room access
  • Use 711 relay services when appropriate
Facey disability services

818-837-5669

General assistance and concerns

855-359-6323

Best practice: Request an interpreter, accessible format or accommodation when the appointment is scheduled rather than waiting until check-in.
Call the correct department

Facey Medical Group Burbank phone directory

Patient need and correct Facey contact
Patient need Phone Best use
Burbank appointments and main clinic 818-869-7600 Appointments, physician office questions and Burbank routing.
Burbank laboratory 818-869-7041 Order status, preparation and laboratory-location questions.
MyChart support 818-869-7299 Login, activation and account-access problems.
Billing and Patient Accounts 844-888-3593 Statements, insurance corrections, payments and disputes. Monday-Friday, 8 a.m.-5 p.m.
Medical records 818-837-5668 Release forms, incoming records and request questions.
Referral and utilization management 818-837-5660 Referral status, authorization questions and approved provider details.
Prescription refills 661-222-2622 Use after contacting the pharmacy or when Facey approval is required.
Patient education 818-837-5779 Nutrition and diabetes education information.
Disability services 818-837-5669 Accessibility and disability-related assistance.
Customer service or complaint 855-359-6323 General questions, managed-care concerns and service complaints.
Main clinic map

Map to Facey Medical Group Burbank

Facey Medical Group – Burbank
191 S. Buena Vista St., Suite 100
Burbank, CA 91505
Phone: 818-869-7600
Check the address before departure. Pediatrics, orthopedics, affiliated urgent care and the closing Providence urgent-care location use different buildings or suites.
Patient questions answered

Facey Medical Group Burbank frequently asked questions

Where is the main Facey Medical Group Burbank clinic?

The main clinic is at 191 S. Buena Vista Street, Suite 100, Burbank, CA 91505. The main phone number is 818-869-7600.

What are the main Burbank clinic hours?

The published hours are Monday through Friday from 8 a.m. to 5 p.m. Individual departments and physicians may use different schedules.

Is Facey Pediatrics in the adult clinic?

No. The dedicated pediatric clinic is at 201 S. Buena Vista Street, Suite 355.

How do I schedule an appointment?

Primary care and pediatric visits may be scheduled through the directory, by phone or through MyChart when available. Most specialist visits must be scheduled by phone.

What can I do in MyChart?

You can manage eligible appointments, message the care team, request refills, view available results, review statements and pay bills.

What is the MyChart support number?

Facey publishes 818-869-7299 for MyChart account support.

Is Providence Urgent Care Burbank closing?

Yes. Providence states that the location at 503 S. Buena Vista Street is scheduled to close on August 21, 2026.

What replaces the closing Burbank urgent care?

Providence Facey Burbank Specialty is planned to open in that space in September 2026. A specialty office should not be treated as a walk-in urgent-care replacement unless Providence specifically announces that service.

How long does a referral take?

A standard referral requiring review can take up to 10 business days. An urgent referral requested by the physician is reviewed within three business days.

Does Facey accept HMO insurance?

Yes, several HMO plan types are listed. HMO patients normally must select Facey as the medical group and choose a Facey primary care physician through their insurer.

How do I pay a Facey bill?

Pay through MyChart, use Guest Pay, mail payment or call Patient Accounts at 844-888-3593.

Does Facey offer financial assistance?

Yes. Eligible uninsured and underinsured patients may qualify for free or reduced-cost care.

How do I request medical records?

Complete the release authorization and mail it to Facey’s Release of Information Department in Mission Hills or fax it to 818-743-5343.

How much do medical-record copies cost?

The published charge is $15 for the first 60 pages and $0.25 for each additional page. Records sent to another provider for continuing care have no patient copy charge.

How early should a new patient arrive?

Facey asks first-time patients to arrive approximately 20 minutes early for registration and paperwork.

Final live actions

Official Facey Medical Group patient tools

The important local details and patient workflows are explained above. Use the official system when you are ready to complete a live appointment, physician search, portal login, payment, form download or records request.

Main Burbank clinic Burbank pediatrics Find a Facey doctor MyChart and contacts Current urgent-care directory Pay a bill Patient forms Medical records
Independent patient-information notice:

USMedicalGroup.org is not Facey Medical Group or Providence. It cannot schedule appointments, provide medical advice, approve referrals, confirm insurance benefits, access MyChart, process payments or release medical records. Office hours, physicians, services, insurance participation and urgent-care availability can change.

This guide is for general educational use and does not replace advice from a qualified medical professional. Call 911 for a life-threatening emergency.

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