Dignity Health Medical Group 2026: Doctors, Portal & Care

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California, Arizona and Nevada · Doctors, portal, billing and patient guide

Navigate Dignity Health Medical Group Without Entering the Wrong Portal or Calling the Wrong Facility

Dignity Health Medical Group is not one single clinic with one phone number. It is a collection of regional physician groups, clinics and medical networks connected with Dignity Health and CommonSpirit Health.

This guide explains how to identify your region, choose primary or urgent care, find a doctor, prepare for an appointment, use the patient portal, verify insurance, understand separate bills, request financial assistance and obtain medical records.

Find a doctor Open the patient portal Choose your region
Emergency warning: Call 911 for chest pain, severe breathing difficulty, possible stroke, uncontrolled bleeding, loss of consciousness, a major injury or another potentially life-threatening condition. Do not wait for an online appointment or portal response.
Website transition notice: Dignity Health is moving parts of its online patient experience to CommonSpirit.org. A Dignity Health link may therefore redirect to a CommonSpirit page or login. This does not automatically mean that you opened the wrong organization.
Regions

California, Arizona and southern Nevada.

Care types

Primary, specialty, urgent, same-day and virtual care.

Portal

Current access may route through CommonSpirit.

Insurance

Must be verified by provider, location and service.

Nevada new patients

702-616-5801

Understand the organization

Dignity Health Medical Group, hospital and medical network are different

Medical group or clinic

This is normally the physician practice that handles office appointments, clinical questions, routine refills, referrals and physician charges.

Dignity Health hospital

A hospital handles emergency, inpatient, surgery, facility, registration and hospital-record functions. Its bill may be separate from the doctor’s bill.

Medical network or IPA

A network coordinates contracted primary doctors, specialists, hospitals and insurance authorizations. It may not directly operate every clinic in the network.

Fast identification test: Check the organization name on the appointment confirmation, insurance card, bill and portal. “Dignity Health Medical Group,” “Dignity Health Medical Network,” “Mercy Medical Group,” “Woodland Clinic” and a Dignity Health hospital may require different contacts.
Start with your state and city

Which Dignity Health Medical Group region should you use?

Regional medical groups and the communities they serve
Region Medical group or network Main service area Best first action
Arizona Dignity Health Medical Group—Arizona Phoenix metro, Chandler, Gilbert, Glendale and surrounding communities Search by ZIP code and specialty; call the individual clinic shown on the physician profile.
Northern California Dignity Health Medical Group—North State Redding and Red Bluff Use the North State physician search for primary, specialty, urgent and video care.
Santa Cruz County Dignity Health Medical Group—Dominican Santa Cruz County communities Confirm whether the provider belongs to the medical group or the separate Santa Cruz medical network.
San Mateo County Dignity Health Medical Group—Sequoia San Mateo County Search the exact provider and clinic rather than calling Sequoia Hospital for an office appointment.
Central Valley Dignity Health Medical Group—Bakersfield Bakersfield and Tehachapi Check whether your plan uses the medical group, Central California network or another contracted PCP system.
Merced Dignity Health Medical Group—Merced Merced Verify the exact office and hospital affiliation shown on the provider profile.
Greater Sacramento Dignity Health Mercy Medical Group Sacramento region Use the Mercy Medical Group listing and confirm your assigned PCP when enrolled in an HMO.
Woodland and Davis Dignity Health Woodland Clinic Woodland and Davis Use Woodland Clinic resources for office, urgent-care and portal questions.
Grass Valley Dignity Health Medical Group—Sierra Nevada Grass Valley area Call the clinic shown on the physician profile, not the general hospital line.
Stockton Dignity Health Medical Group—Stockton Stockton Verify provider availability, insurance network and referral rules before scheduling specialty care.
Ventura County Dignity Health Medical Group—Ventura County Camarillo, Oxnard, Santa Paula, Thousand Oaks and Ventura Confirm which city and clinic the provider uses on the appointment date.
Inland Empire Dignity Health Medical Group—Inland Empire San Bernardino Confirm whether you need its specialty services or a separate local primary-care network.
Northridge Dignity Health Medical Group—Northridge Northridge Use the medical-group provider search rather than assuming every hospital physician has a clinic appointment.
Nevada Dignity Health Medical Group—Nevada Southern Nevada and Las Vegas area New patients may call 702-616-5801 for appointment help and nurse triage.
Local routing tip: Searching only “Dignity Health near me” may return a hospital, imaging center or emergency department. Add your city and needed specialty, then verify that the result is an outpatient medical-group clinic.
Find a California medical group Search all doctors

Go directly to the patient task you need

The important process is explained inside this page. Use the official system mainly for the final live action.

Official physician search

How to find the right Dignity Health Medical Group doctor

Enter the city or ZIP code Begin with the location where you are willing to receive care rather than the hospital name you recognize.
Select the correct specialty Use family medicine, internal medicine or pediatrics for primary care. Select a specific specialty when a clinician has already recommended it.
Apply the medical-group filter Look for Dignity Health Medical Group or the local group name, such as Mercy Medical Group or Woodland Clinic.
Open the complete physician profile Review training, specialty, clinic locations, languages, hospital affiliation and scheduling options.
Verify new-patient status by phone Directory information can change. Call the listed office before relying on availability shown online.
Check the exact insurance product Provide the full plan and network name—not only the insurer’s company name.
Confirm the service location A doctor may work at several clinics or hospitals. Verify where your particular appointment will occur.
Save the direct office number The clinic’s direct number is usually the best contact for symptoms, preparation, refills, referrals and follow-up.
Directory warning: CommonSpirit states that physician-directory information is submitted by participating doctors and should be verified by calling the office in advance.
Open Find a Doctor
Appointment workflow

How to schedule the correct visit without being redirected

NEW PRIMARY-CARE PATIENT Start with a full new-patient visit

Tell the scheduler you are establishing care. A new-patient appointment normally requires more time than a brief illness follow-up.

Ask about records, medications, preventive history and whether the doctor is accepting your insurance.
SPECIALTY APPOINTMENT Confirm referral and records first

Cardiology, neurology, orthopedics, endocrinology, surgery and other specialties may require an order, referral, imaging or previous test results.

Ask whether the specialist reviews records before accepting the appointment.
CURRENT PATIENT Use the direct office or portal

Established patients may see online scheduling options in the portal, but urgent or complex symptoms should still be explained by phone.

Use the portal for routine requests, not medical emergencies.
Appointment call script
“I need a [new-patient, follow-up, preventive or specialty] appointment for [brief reason]. My insurance is [full plan and network]. Can you confirm that this provider and location are in network, whether I need a referral or authorization, what records I should bring and the amount expected at check-in?”
Nevada shortcut: Dignity Health Medical Group—Nevada currently directs new patients and patients needing nurse triage to 702-616-5801.
Prevent appointment delays

What to bring to a Dignity Health Medical Group appointment

Government-issued photo identification
Current primary and secondary insurance cards
Referral or authorization when required
Medication list with dose and frequency
Allergy and adverse-reaction list
Previous diagnoses and surgery history
Recent laboratory and imaging reports
Outside specialist records
Preferred pharmacy name and location
Copay or expected self-pay amount
Legal representative paperwork when relevant
Questions written in priority order

Give the clinician usable symptom information

1
When it began

Record the start date and whether the problem was sudden or gradual.

2
What changes it

Note triggers, activities, food, medicines or positions that improve or worsen it.

3
What you tried

List home treatment, medication, dose, timing and whether it helped.

Regional service network

Services available through Dignity Health Medical Group

Service availability is different in every community. North State, for example, lists primary care, cardiology, endocrinology, ENT, surgery, neurosurgery, OBGYN, orthopedics, urgent care and video visits. Nevada lists primary care, bariatrics, cardiovascular and thoracic surgery, neurology, pediatric endocrinology, pulmonology and infectious-disease care.

Common services and the correct preparation question
Service Common use Confirm before scheduling
Primary care Preventive care, common illness and chronic-condition management. New-patient status, age range and insurance network.
Pediatrics Preventive, developmental and illness care for children. Age limits, vaccine records and parent or guardian forms.
Cardiology Heart rhythm, blood pressure, heart failure, vascular and cardiac testing. Referral, previous ECG, imaging and authorization.
Orthopedics and sports medicine Joint pain, fractures, sports injuries, injections and surgical evaluation. Which imaging to bring and whether fracture care needs urgent assessment.
Women’s health and OBGYN Preventive gynecology, pregnancy and reproductive-health care. Visit type, previous records and delivery-hospital affiliation.
Neurology Brain, nerve, movement, headache and other neurologic concerns. Referral, imaging discs, reports and previous medication trials.
Endocrinology Diabetes, thyroid, pituitary, adrenal and metabolic conditions. Recent laboratory results and glucose-device records.
Behavioral health Counseling, psychiatry, treatment planning and medication management. Behavioral-health benefit network and emergency-crisis alternatives.
Surgery General, specialty and minimally invasive surgical evaluation. Surgeon, hospital, facility fee, authorization and recovery plan.
Urgent or same-day care Prompt treatment of non-life-threatening illness or minor injury. Hours, age limits, imaging capability and whether an appointment is needed.
Do not assume every service is in one building. The physician clinic, laboratory, imaging center, surgery facility and affiliated hospital may have separate addresses and registration desks.
Choose the right level of care

Primary care, same-day care, urgent care or emergency room?

Primary-care office

Best for prevention, medication management, ongoing symptoms and chronic-condition follow-up.

Same-day care

Best for a problem needing prompt attention when your regular doctor has no suitable appointment.

Urgent care

Best for non-life-threatening illness or minor injury outside normal office availability.

Emergency department

Best for severe, dangerous or rapidly worsening symptoms requiring hospital-level evaluation.

Routine refill or stable follow-up Contact the regular physician office or portal.
Fever, sore throat or minor injury Call primary care or check local same-day and urgent-care availability.
Possible fracture without severe deformity Confirm that the urgent-care center can perform imaging before traveling.
Chest pain or stroke warning signs Call 911 immediately rather than driving to a clinic.
Remote appointments

When a Dignity Health virtual visit may work

Often suitable
  • Routine medication follow-up
  • Discussion of stable laboratory results
  • Minor symptoms that can be assessed visually or by history
  • Behavioral-health follow-up where offered
  • Post-treatment check that does not require an examination
May require in-person care
  • Symptoms needing a physical examination
  • Possible fracture or serious injury
  • Chest pain or severe breathing symptoms
  • Testing, vaccination or procedure
  • New neurologic deficit or severe abdominal pain
Test the camera and microphone
Use a private, well-lit location
Keep medications within reach
Have a thermometer or home readings available
Join before the scheduled time
Know where to go if in-person care is recommended
My Care and My Portal

What the Dignity Health patient portal can do

Current Dignity Health pages may label the account as My Care or My Portal and may redirect the login to CommonSpirit. Available tools depend on the region and facility connected to the account.

A
Appointments

Review upcoming visits and use online scheduling where the provider supports it.

MD
Care team

Review providers connected with your account and available communication tools.

R
Medical records

View available clinical summaries, test results and other released information.

$
Bill payment

Review and pay eligible balances attached to the account.

Rx
Routine requests

Use available messaging or refill tools when offered by the treating office.

ID
Account settings

Manage login, contact details and security settings.

Do not use portal messaging for an emergency. A message is not guaranteed to be reviewed immediately. Call the clinic for time-sensitive concerns and call 911 for life-threatening symptoms.
Open patient portal login
Portal troubleshooting

Why an appointment, result or bill may be missing

You used a different email address Ask the clinic to compare the email, legal name, date of birth and phone number attached to the visit.
The visit belongs to another regional account A hospital, medical group or newly migrated CommonSpirit account may use a different connection.
The result is still under review A completed laboratory test may not appear until the ordering clinician reviews or releases it.
The bill came from another organization Laboratory, radiology, anesthesia or hospital charges may not appear under the physician-group portal.
Online scheduling does not show the visit type Call the clinic. Complex, procedural and specialty appointments may not be self-schedulable.
You need access for a child or another adult Request the correct proxy-access process rather than sharing passwords.
The portal redirects to CommonSpirit This may be part of the current website and account transition rather than an error.
Your problem cannot wait Contact the clinic by phone or use urgent or emergency care depending on severity.
Portal-support call script
“I received care on [date] from [provider] at [location]. The visit, result or bill is not showing in my account. Please confirm which portal this location uses and whether my legal name, date of birth, phone and email are matched correctly.”
Coverage verification

How to confirm Dignity Health Medical Group insurance

CommonSpirit states that it accepts many insurance plans but that coverage varies by location. A general insurer name does not prove that a particular doctor, medical group, clinic or procedure is in network.

Read the complete insurance card Record the insurer, product, network, member ID, group number and customer-service number.
Verify the individual provider Ask whether the physician or advanced practitioner is in network under that exact plan.
Verify the physical location Network participation can differ between clinics operated by the same health system.
Verify the medical group assignment HMO and managed-care members may need their insurance record to show the correct PCP and medical group.
Check referral and authorization rules Ask whether the planned consultation, test, procedure or hospital admission requires approval.
Ask for expected patient cost Confirm copay, deductible, coinsurance and whether separate professional or facility charges may apply.
Insurance call script
“My plan is [full product and network]. I am scheduling with [provider] at [exact clinic] for [visit or procedure]. Is the provider, clinic and affiliated facility in network? Do I need a referral or prior authorization, and what deductible, copay or coinsurance applies?”
Check both sides: Call the clinic and the insurer. A clinic may know that it contracts with an insurance company but may not be able to guarantee how the insurer will process your exact benefit.
Check insurance guidance
HMO and specialty routing

How referrals and prior authorizations work

The primary doctor evaluates the problem The PCP documents symptoms, treatment already attempted and the reason specialty care or testing is needed.
The referral is created The office sends the order or referral to the specialist, medical network or authorization department.
The health plan reviews coverage The insurer or medical group may approve, redirect, request more information or deny the request.
The specialist receives the documents The specialist may need the referral, authorization number, imaging and clinical records before scheduling.
The patient verifies completion Confirm that the referral was sent to the correct office and that the authorization covers the planned service and dates.
Useful follow-up question: Ask for the referral destination, fax number, date sent, authorization number, approved service and expiration date. “It was submitted” does not always mean it was received and approved.
Understand every statement

Why Dignity Health care may create several bills

Possible billers after one episode of care
Bill What it may cover What to verify
Medical group Office evaluation, physician or advanced-practitioner service. Provider, service date and visit level.
Hospital or facility Building, equipment, nursing, operating room or outpatient facility resources. Facility name and whether it was in network.
Laboratory Blood, tissue, pathology or other diagnostic testing. Ordering provider, test and laboratory network.
Radiologist Professional interpretation of an X-ray, CT, MRI or ultrasound. Imaging date and interpreting group.
Anesthesiologist Professional anesthesia service during surgery or a procedure. Procedure date and network protection.
Other specialist Emergency physician, pathologist, assistant surgeon or consultant. Why the provider participated and how insurance processed it.

Review a bill in this order

Match the service date and organization Confirm that the statement belongs to the visit, test or procedure you received.
Compare the explanation of benefits An insurer’s explanation of benefits is not a bill, but it shows the allowed amount and expected patient portion.
Check insurance processing Look for denial codes, missing authorization, incorrect insurance or an out-of-network classification.
Question duplicate-looking charges Similar amounts may represent separate professional and facility services, but the billing office should explain them.
Resolve an error before paying Ask whether the claim needs correction or reprocessing and record the representative’s name and reference number.
Billing call script
“I am calling about account [number] for service date [date]. Please explain the provider charge, facility charge, insurance adjustment and patient responsibility. My explanation of benefits shows [status]. Does the claim need corrected insurance information, authorization or reprocessing?”
Open secure bill payment
Avoid unexpected costs

How to request a useful health-care cost estimate

Exact physician or professional group
Exact clinic or hospital facility
Procedure or test description
Facility fee
Professional interpretation fee
Laboratory or pathology fee
Anesthesia fee when applicable
Implant, medication or contrast charge
Insurance allowed amount
Remaining deductible and coinsurance
Partial-estimate warning: Dignity Health explains that a hospital estimate may include hospital charges while excluding physician charges such as the emergency physician, radiologist or anesthesiologist. Ask who else may bill.
Uninsured or self-pay patient: Ask whether you qualify for a written Good Faith Estimate before scheduled non-emergency care. Save the estimate, provider names, procedure description and final bills.
Estimate care costs Review surprise-billing rights
Clinic financial assistance

Help paying a Dignity Health Medical Foundation clinic bill

The California Dignity Health Medical Foundation financial-assistance application says that eligible patients may receive free or discounted assistance for appropriate clinic-based services. Eligibility may be available when family income is below 500% of the Federal Poverty Level, even when the patient has insurance.

Information normally requested
  • Household and family information
  • Gross monthly income
  • Income documentation
  • Asset documentation
  • Signature and date
  • Additional explanation when needed
California clinic assistance contact

Application help: 855-424-0997

Mail completed documents to:
Dignity Health Medical Foundation
Attn: Financial Assistance
3400 Data Drive
Rancho Cordova, CA 95670

Processing detail: The application states that Dignity Health Medical Foundation will notify the applicant of the final eligibility decision and applicable appeal rights within 30 calendar days after receiving a complete application and required income documentation.
Clinic and hospital assistance are not automatically the same. A Dignity Health hospital may require a separate application. Services from outside laboratories, independent physicians or other organizations may not be covered by medical-foundation assistance.
Review financial-assistance options
Health-information request

How to request Dignity Health Medical Group medical records

Identify the record holder Determine whether the record belongs to a medical-group clinic, hospital, imaging center or outside laboratory.
Check the portal first Download available visit summaries, results and documents when a complete certified chart is not required.
Select the correct state or facility Medical-record forms and submission contacts can differ across California, Arizona and Nevada.
Use a specific date range Request the period and record types actually needed instead of automatically requesting the entire chart.
Name the recipient clearly Provide the receiving physician, patient, insurer, attorney or organization and its complete delivery information.
Complete sensitive-record permissions Behavioral health, substance-use, reproductive-health and other specially protected information may require additional authorization.
Sign with the correct authority A parent, guardian, health-care agent or estate representative may need supporting legal documentation.
Keep proof of submission Save the signed form, transmission confirmation and date sent.
Nevada medical-record detail: The official Nevada medical-group page currently instructs patients to use its request forms. It lists fax number 602-406-7858 and questions line 602-406-8397. Because those numbers use an Arizona area code, verify them on the current official form before sending protected information.
Records follow-up script
“I submitted a signed request on [date] for records from [date range] at [clinic or facility]. The patient is [name and birth date]. Please confirm that the correct records department received it, whether anything is missing and the expected delivery method.”
Find the correct records process
After the visit

Results, refills and referral troubleshooting

A test result is not visible Ask whether the test is complete, whether the provider reviewed it and whether that result type is released to the portal.
A result is marked abnormal Do not diagnose yourself from the flag alone. Ask the ordering clinician to explain its importance in your situation.
A refill request is pending Confirm the medication, strength, pharmacy and whether an appointment or monitoring test is required.
The pharmacy received the wrong prescription Contact the prescribing clinic rather than billing or the hospital switchboard.
The specialist has no referral Ask the PCP office where and when it was sent and verify the destination fax number.
Insurance says authorization is missing Ask which office is responsible, what documentation is required and whether the service should be postponed.
Imaging was completed but no one called Contact the ordering clinician, not only the imaging center, for interpretation and next steps.
Symptoms are getting worse Call the treating office or use urgent or emergency care based on severity.
Regional patient shortcuts

Practical tips that prevent repeat calls and wasted trips

01
Save the direct clinic number

Medical questions should normally go to the treating office, not a hospital switchboard.

02
Check the city on every appointment

Providers may rotate among several regional clinics.

03
Expect Dignity-to-CommonSpirit redirects

The current digital transition can change where portal and patient-resource links open.

04
Verify all billers

Ask whether the hospital, surgeon, anesthesia, lab and imaging professionals are separately in network.

05
Bring actual imaging

A written report may not replace the image file or disc required by a surgeon or specialist.

06
Confirm urgent-care capability

Not every site offers X-ray, laboratory work, pediatric care or treatment of every injury.

07
Track authorization expiration

An approved referral may cover only a specific provider, service, visit count and date range.

08
Ask for financial help early

Applications may require income and asset documents and can take time to complete.

09
Keep one care timeline

Record appointments, results, referrals, authorization numbers and billing calls in one place.

Patient questions answered

Dignity Health Medical Group frequently asked questions

What is Dignity Health Medical Group?

It is the name used by regional outpatient physician groups and clinics associated with Dignity Health and CommonSpirit Health.

Which states have Dignity Health Medical Group practices?

Regional medical groups operate in California, Arizona and Nevada.

How do I find a doctor accepting new patients?

Search by ZIP code and specialty, open the physician profile and call the office to verify current new-patient status.

Why did the portal send me to CommonSpirit?

Dignity Health is moving portions of its website and patient experience to CommonSpirit.org. A redirect may be part of that transition.

What can I see in the patient portal?

Depending on the connected facility, you may see appointments, care-team details, records, results, bills and account settings.

Does Dignity Health Medical Group accept my insurance?

Many plans are accepted, but participation varies by physician, location, medical group, facility, service and exact network.

Why did I receive more than one bill?

The physician, hospital facility, laboratory, radiologist, anesthesiologist or another professional may bill separately.

Can I get help paying a clinic bill?

California Dignity Health Medical Foundation offers a financial-assistance process for qualifying clinic patients. Hospital and outside-provider bills may require separate applications.

How do I obtain my complete medical record?

Use the portal for available electronic information, or complete the records process for the exact clinic, state or facility that provided care.

When should I call 911 instead of Dignity Health urgent care?

Call 911 for chest pain, severe breathing trouble, possible stroke, uncontrolled bleeding, loss of consciousness or another potentially life-threatening emergency.

Final live actions

Official Dignity Health and CommonSpirit patient tools

The important preparation and troubleshooting steps are explained above. Use these official systems when you are ready to perform the live search, login, payment or records request.

Find a doctor Find a location Patient portal Pay a bill Insurance guidance Medical records Financial assistance Cost estimator
Independent patient-information notice

USMedicalGroup.org is not Dignity Health, Dignity Health Medical Group or CommonSpirit Health. It does not schedule appointments, provide diagnosis, manage portals, verify insurance, process payments or release medical records.

Provider availability, services, insurance participation, contacts, portal systems and financial policies can change. Confirm time-sensitive information with the treating clinic. This guide does not replace medical advice. Call 911 during a life-threatening emergency.

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