Cary Medical Group NC 2026: Doctors, Portal & Insurance

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Cary, North Carolina · Independent adult internal medicine

Use Cary Medical Group Without Missing the Friday Cutoff, Saturday Location or Insurance Rules

Cary Medical Group NC is an independent Internal Medicine practice at 530 New Waverly Place in Cary. It has served adult patients since 1973 and works in partnership with Raleigh Medical Group while maintaining its own Cary office.

The practical details matter: the Cary office closes early on Friday, first-time patients should arrive 20 minutes early, Saturday sick visits happen in Raleigh rather than Cary, fasting laboratory work must be scheduled for the correct date, and participating with an insurer does not automatically mean your exact plan is in network.

Request an appointment Open patient portal Choose your next step
Life-threatening emergency? Cary Medical Group instructs patients to call 911 without delay. Do not wait for a portal response, prescription message, office appointment or Saturday clinic when symptoms may be life-threatening.
Main address

530 New Waverly Place, Suite 200, Cary, NC 27518

Office phone

919-859-5955

Friday closes

1:45 p.m.

Adult medicine

Internal Medicine-focused practice.

Established

Serving the Cary area since 1973.

Start here

Which Cary Medical Group path should you use?

NEW PATIENT I need to establish adult primary care

Call the Cary office. New-patient availability depends on each clinician’s current panel.

Call 919-859-5955 during office hours and plan to arrive 20 minutes early for the first visit.
EXISTING PATIENT I need an appointment, result or refill

Use the secure portal for supported tasks or call the office when the issue needs staff review.

Portal: results, eligible appointments, questions, bills and refill requests.
SATURDAY ILLNESS I need a sick visit this weekend

CMG’s Saturday clinic is by appointment only and operates at its Raleigh Adult Medicine partner location.

Do not drive to the Cary office expecting Saturday sick-clinic service.
EMERGENCY I may have a life-threatening problem

Do not use routine Internal Medicine scheduling for severe or rapidly worsening emergency symptoms.

Call 911 immediately.

Jump directly to the patient task you need

The important rules are explained here instead of being hidden behind a list of official links.

Cary office

Cary Medical Group address, hours and Friday timing

Cary Medical Group
530 New Waverly Place, Suite 200
Cary, NC 27518
Office: 919-859-5955
Fax: 919-859-5659
Published Cary Medical Group office hours
Day Hours Practical planning note
Monday 8 a.m.–4:45 p.m. Use regular weekday scheduling.
Tuesday 8 a.m.–4:45 p.m. DOT exams may also be available by appointment.
Wednesday 8 a.m.–4:45 p.m. Regular weekday hours.
Thursday 8 a.m.–4:45 p.m. Submit routine refill needs before the weekend when possible.
Friday 8 a.m.–1:45 p.m. The office closes three hours earlier than Monday–Thursday.
Saturday Cary office not listed for regular service Appointment-only Sick Clinic is held at Raleigh Adult Medicine.
Local planning tip: Friday afternoon is the easiest time to get caught by the early closing. Prescription questions, lab scheduling, referrals and paperwork are better handled earlier in the week when possible.
First appointment

How to become a Cary Medical Group patient

Cary Medical Group is an adult Internal Medicine practice. The official new-patient page says the correct way to establish care is to call the office during normal business hours.

Call rather than relying only on the online request form The practice says the best way to make an appointment is to call 919-859-5955. Staff can confirm which providers currently have room in their panels.
Give the exact insurance plan Tell staff the insurer plus the complete plan or network name. Participation with an insurance company does not prove your specific plan is in network.
Ask what records should arrive before the visit This is especially useful if you have multiple chronic diseases, recent hospitalization, a complicated medication list or ongoing specialty care.
Complete registration and medical-history forms CMG publishes these forms online so patients can review and complete them before the appointment.
Arrive 20 minutes early CMG specifically asks first-time patients to arrive approximately 20 minutes early for check-in and required paperwork.
Bring photo ID and every current insurance card CMG asks patients to bring insurance information to every visit, not only the first one.
Cancellation rule: Cary Medical Group reserves the right to charge for appointments cancelled with less than 24 hours’ notice.
Check current new-patient status Call 919-859-5955
Provider availability

Which Cary Medical Group clinicians are accepting new patients?

New-patient panels can open or close quickly. The official CMG new-patient page currently identifies the following clinicians as accepting new patients:

Garett Franklin, M.D.

Physician listed on the current new-patient page.

Morgan Parker, D.O.

Physician listed on the current new-patient page.

Rebecca Boettcher, A.N.P.-B.C.

Advanced practice provider currently listed for new patients.

Branden Lindsey, F.N.P.-C.

Family nurse practitioner currently listed for new patients.

Crystal Roberts, PA-C

Physician assistant currently listed for new patients.

Gwen Thompson, PA-C

Physician assistant currently listed for new patients.

Do not choose from a cached Google list alone. CMG’s broader provider directory can contain clinicians whose panels are currently full. Ask specifically, “Is this provider accepting new patients today?”
Visit preparation

What to bring so registration and the medical visit move faster

Photo identification
Current primary insurance card
Secondary insurance card if applicable
Medication list with doses and frequency
Vitamin and supplement list
Medication allergies and reactions
Previous physician and specialist information
Recent hospital discharge information
Home blood pressure or glucose readings when relevant
Preferred pharmacy and exact location
Referral or authorization information
Questions written in priority order
Useful adult-primary-care habit: Bring a single current medication list rather than several old medication printouts. Include the drug name, dose, how often you take it and who currently prescribes it.
Secure patient access

What the Cary Medical Group patient portal can do

CMG’s patient portal is designed for established-patient tasks that would otherwise require several telephone calls.

T
Test results

View results made available to your portal account.

📅
Appointments

Schedule eligible appointments and manage supported appointment functions.

✉
Medical questions

Send routine questions through the secure encrypted system instead of social media.

Rx
Refills

Submit eligible prescription-refill requests.

$
Pay bills

Existing portal users can submit billing questions and make online payments.

M
Account access

Use web or compatible mobile access for routine patient information.

Do not send medical questions through Facebook or other social media. CMG specifically directs patients to the secure portal or the office telephone for medical questions.
Open CMG portal instructions Open FollowMyHealth
High-value insurance check

Cary Medical Group insurance: accepted and non-participating plans

The most important insurance rule: CMG warns that participating with an insurance company does not guarantee that the practice is in network with your exact health plan.

Commercial insurance currently listed as participating

Aetna

Commercial participation listed.

Blue Cross and Blue Shield

Verify the specific BCBS network.

Cigna Healthcare

Commercial participation listed.

Coventry

Listed as participating.

MedCost

Listed as participating.

TRICARE Select

Different from TRICARE Prime.

UnitedHealthcare

Verify your specific product/network.

Medicare plans currently listed as participating

Aetna Medicare
Blue Medicare PPO/HMO
Humana Medicare
Traditional Medicare
Railroad Medicare
UHC/AARP Medicare PPO/HMO

Plans CMG currently says it does not participate with

Current non-participating insurance list
Plan/network Status published by CMG Patient implication
Alignment Healthcare Non-participating Expect out-of-network/self-pay rules unless your plan confirms otherwise.
Ambetter Non-participating Verify benefits before scheduling.
BCBS High Performance Network Non-participating Important exception to the general BCBS participation listing.
Cigna Medicare Plans Non-participating Do not confuse Cigna commercial participation with Cigna Medicare.
Gateway Health Medicare Advantage Non-participating Verify alternatives before the visit.
Humana Commercial Non-participating Humana Medicare and Humana commercial have different published status.
myChoice Non-participating Call the plan before receiving care.
TRICARE Prime Non-participating CMG lists TRICARE Select but not TRICARE Prime.
MultiPlan / PHCS / Viant / Beechstreet Non-participating Full payment may be expected under CMG’s non-participating-plan policy.
Tiered-plan warning: CMG says the copay printed on a card does not always equal the patient’s final office-visit responsibility when a plan uses tiers.
Deductible plans: CMG states that patients enrolled in deductible plans may be asked to make a deposit at the time of service.
Insurance call script
“I am seeing [provider] at Cary Medical Group, 530 New Waverly Place, Suite 200. My exact plan is [plan and network]. Is this provider and practice in network? What are my PCP copay, deductible and coinsurance, and do I need any referral or authorization?”
Check the live insurance policy
Payment rules

What happens if insurance does not cover the Cary Medical Group visit?

Show your current insurance card CMG asks patients to bring the card to every visit so claims can be submitted with current information.
Verify your exact network before treatment A carrier-level participation listing does not guarantee that your product is contracted.
Understand deposits and copays Deductible-plan patients may be asked for a deposit at service, and a tiered plan may create a different cost than the card’s basic copay suggests.
If your plan is non-participating CMG says payment in full is expected at the end of the visit. The practice may file an unassigned claim as a courtesy, with insurer payment sent directly to the patient.
If you have no insurance Uninsured patients are expected to pay in full at the time of service.
Billing department

919-341-3552

Published billing hours: 8 a.m.–4 p.m.

Payment methods

Visa, MasterCard, Discover, American Express, personal check and cash.

Online payment

Portal users can pay online and send billing questions through FollowMyHealth.

Medicare vaccine billing detail: CMG tells Medicare and Medicare Advantage patients that Tdap and Shingrix are not covered through Medicare Part B at the practice. Patients are expected to pay and may file through their Medicare Part D prescription benefit.
Portal billing and payment Billing: 919-341-3552
Exact lab instructions

Cary Medical Group lab work: scheduled date, fasting and medication rules

Do not simply walk in on a different day. CMG says lab work is scheduled for a specific date and time because the requisition is prepared in anticipation of that appointment.
Schedule the lab appointment Call 919-859-5955 for upcoming laboratory scheduling.
Go to the CMG office lab Scheduled laboratory work is performed inside the Cary Medical Group office at 530 New Waverly Place, Suite 200.
For fasting tests, stop food for 12 hours CMG instructs patients not to eat or drink anything other than water for 12 hours before a fasting appointment.
Drink water Water is specifically allowed and CMG encourages patients to stay well hydrated.
If you have diabetes, check before fasting CMG instructs diabetic patients to consult a physician before beginning the required fast.
Most regular medicines may be taken unless instructed otherwise Medication timing may change when the purpose of the blood test is to measure a medication level, such as certain seizure medicines or digoxin.
Easy-to-miss rule: CMG explicitly tells patients not to arrive for lab work on a date other than the scheduled date. If your schedule changes, call and reschedule the lab rather than appearing unannounced.
Review live lab instructions
Prescription management

Why Cary Medical Group refill requests should be submitted before you run out

Refill timeframe

CMG reserves up to two business days to process prescription refill requests.

Controlled medicines

The practice does not fill narcotic pain medication or other controlled-substance requests after normal business hours.

Chronic medication monitoring

Patients taking prescription medication for chronic conditions are expected to be seen at least one to two times each year for monitoring and treatment adjustment as needed.

Best refill routine

Check the remaining quantity several days before running out
Submit routine requests during business days
Give the exact medication name and strength
Confirm the correct pharmacy location
Expect clinical review when monitoring is overdue
Request controlled medicines during normal office hours
Thursday/Friday tip: Because CMG closes at 1:45 p.m. Friday and refill processing can take two business days, a late-week routine request can easily extend into the following week.
Specialist workflow

How Cary Medical Group specialist referrals work

CMG encourages many adult patients to start with their primary-care clinician. An Internal Medicine evaluation may clarify whether a specialist is actually necessary and provides documentation for plans that require a referral.

Discuss the problem with your PCP Your clinician documents the symptoms, prior treatment and reason specialty evaluation may be needed.
CMG determines the appropriate specialty The practice can help guide the patient toward the type of specialist best suited to the condition.
Insurance criteria must be documented When a plan requires a referral, CMG says the necessary criteria must be documented before authorization can be processed.
Authorization must arrive before the specialist visit When the insurer requires prior authorization, it should be requested and received before the specialist appointment.
Allow at least two days for a routine referral CMG specifically asks for two days’ notice for non-emergency referrals.
Do not request a referral the morning of a routine specialist appointment. CMG’s published process requires documentation and insurer authorization when applicable, and the practice asks for two days’ notice.
Referral confirmation script
“My specialist appointment is on [date] with [doctor]. My insurance requires a referral. Has CMG documented the criteria, submitted the referral, and received the authorization? Can you give me the referral or authorization number?”
More than routine physicals

Medical services available through Cary Medical Group

CMG’s focus is adult Internal Medicine, but its services extend well beyond annual examinations.

Major care categories and in-office services
Category Services listed by CMG Useful preparation
Adult wellness Men’s health, women’s health, immunizations and preventive care Bring family history, medication list and prior screening dates.
Sports and activity Sports Medicine and nutrition support Describe injury timing, activity goals and prior treatment.
Chronic disease Diabetes, high blood pressure, high cholesterol, allergies and other adult conditions Bring home readings and recent medication changes.
Heart testing EKG, echocardiography, Holter monitoring and stress testing Ask about medication, clothing and exercise restrictions before the test.
Imaging In-office ultrasound Ask whether fasting or a full bladder is required for your specific study.
Commercial driver care DOT/CDL medical examination Bring driver’s information and relevant medical documentation.
Nutrition Registered dietitian nutrition counseling Bring goals, recent labs and a realistic food history.
Behavioral health Selected non-emergency management of mild depression, stress effects and mild anxiety Tell your clinician about worsening symptoms or any safety concern immediately.
In-office convenience: CMG lists EKG, echocardiography, Holter monitoring, stress testing and ultrasound among its in-office evaluations, which can reduce the need for a separate diagnostic-office trip when the test is appropriate and available.
Published cash price

Cary Medical Group DOT/CDL physical: $90 appointment-only exam

Published exam price

$90

Appointment days

Tuesday–Friday

Published availability

8 a.m.–4 p.m., by appointment only.

CMG states that its DOT physicals are conducted by Branden Lindsey, FNP-C, a Certified Medical Examiner. The exam is intended to support the DOT Medical Examiner’s Certificate required for commercial driving.

Bring information that could affect certification

Government-issued identification
Current medication list
Glasses or contact lenses if used for driving
Hearing aids if used
Relevant cardiology or sleep-apnea documentation
Diabetes documentation when applicable
CPAP compliance information when applicable
Any DOT forms or prior certification information requested by the examiner
Do not assume a $90 payment guarantees certification. The medical examiner must determine whether the driver meets applicable federal medical standards, and additional records may be needed for some conditions.
Check current CDL exam details Schedule: 919-859-5955
Weekend care

Cary Medical Group Saturday Sick Clinic is in Raleigh, not Cary

Saturday Sick Clinic at Raleigh Adult Medicine
3200 Blue Ridge Road, Suite 210
Raleigh, NC 27612
Hours

Saturday: 8 a.m.–12 p.m.

Appointment?

Yes. Appointment only.

Holiday weekends

Saturday clinic is excluded on holiday weekends.

CMG states that the Saturday clinic is staffed by physician assistants and nurse practitioners and is designed to address acute sick-care issues.

Do not simply drive to Raleigh without calling. The clinic is appointment-only. Call the Cary office number to arrange the Saturday visit.
Save both addresses: weekday Cary care is at 530 New Waverly Place. Saturday sick care is at 3200 Blue Ridge Road in Raleigh. They are not the same building or city.
If you are hospitalized

Who manages hospital care for Cary Medical Group patients?

Cary Medical Group states that it partners with hospitalist physicians at Rex Hospital and WakeMed Health. Hospitalists are Internal Medicine physicians whose work is focused on caring for hospitalized patients.

Office care

Your CMG clinician manages routine outpatient Internal Medicine, preventive care, chronic diseases and follow-up.

Hospital care

A hospitalist may manage the inpatient portion of care while you are admitted, with records and follow-up returning to the outpatient care team.

After discharge: Bring or make sure CMG receives the hospital discharge medication list, major test results and follow-up instructions. Medication changes made in the hospital should be reconciled with your regular outpatient list.
Prepare paperwork at home

Cary Medical Group forms and medical-record authorization

CMG publishes important forms in PDF format so patients can review and complete them before arriving.

Medical History Form

Use it to organize past conditions, surgeries, medications, allergies and relevant family history.

Patient Information Form

Used for registration, demographic and insurance information.

Medical Information Release

Used when records need to be released according to your authorization.

Medicare Wellness Forms

Prepare information needed for a Medicare wellness visit.

PHQ-9

Patient Health Questionnaire used in appropriate depression screening workflows.

Nutrition Referral

Supports referral to the practice’s nutrition services.

First-visit shortcut: Complete the registration and medical-history forms before leaving home, but do not sign a section that specifically says it must be witnessed unless the form instructions allow you to do so.
Open current patient forms
Nutrition and weight management

Dietitian and weight-management support at Cary Medical Group

CMG provides registered-dietitian services for patients who need practical nutrition support for conditions such as diabetes, high blood pressure, high cholesterol, athletic performance or general health improvement.

D
Diabetes nutrition

Food planning can be coordinated with blood-sugar management and medication goals.

H
Heart-health nutrition

Dietary planning can support management of blood pressure and cholesterol.

S
Sports dietetics

The practice’s registered dietitian also has specialized sports-nutrition credentials.

Weight-management program: CMG also advertises a specialized weight-loss program that may combine testing, individualized food planning, medication when clinically appropriate and fitness coaching.
Insurance question to ask: Dietitian coverage can differ from primary-care coverage even inside the same practice. Verify the nutrition benefit and diagnosis requirements before the appointment.
Clinical research

What it means when Cary Medical Group offers a clinical trial

Cary Medical Group partners with Accellacare for clinical-research opportunities. Participation is voluntary and research studies have their own eligibility rules.

Screening

A potential volunteer must meet the inclusion and exclusion criteria for the specific study.

Study care

Research visits can include medical assessments, physical examinations, laboratory testing and other protocol-required procedures.

Study costs

CMG’s research information says study procedures, visits and study medications are generally provided without cost to the participant, and compensation for time and travel may be available.

Research is not the same as routine treatment. Ask what is investigational, what standard-care alternatives are available, what risks are known, what happens if you leave the study and whom to contact for a study-related problem before consenting.
Avoid these local mistakes

10 Cary Medical Group mistakes that create unnecessary delays or bills

01
Assuming Saturday care is in Cary

The Saturday Sick Clinic is at Raleigh Adult Medicine on Blue Ridge Road.

02
Waiting until Friday afternoon

The Cary office closes at 1:45 p.m. Friday.

03
Using only the insurer name

Your exact network can be out of network even when the carrier appears on the participating list.

04
Requesting refills after pills run out

CMG allows up to two business days for refill processing.

05
Asking for controlled medicines after hours

CMG does not process after-hours requests for narcotic pain medicines or controlled substances.

06
Walking in for lab work on another day

CMG instructs patients to attend the specific scheduled lab date.

07
Fasting without checking diabetes instructions

Patients with diabetes are told to consult a physician before fasting.

08
Requesting a referral at the last minute

Routine referrals require documentation and CMG asks for two days’ notice.

09
Arriving exactly at a first appointment time

New patients are asked to arrive 20 minutes early.

10
Using social media for medical questions

Use the secure portal or telephone instead.

One-page contact sheet

Cary Medical Group phone numbers and addresses to save

Patient contact directory
Need Contact Best use
Cary office 919-859-5955 Appointments, medical-office routing, labs, new-patient questions and Saturday scheduling.
Cary fax 919-859-5659 Use only when the office has instructed you or another provider to fax information.
Billing 919-341-3552 Billing questions; published hours 8 a.m.–4 p.m.
Cary location 530 New Waverly Place, Suite 200, Cary, NC 27518 Regular weekday Cary appointments and scheduled CMG lab work.
Saturday Sick Clinic 3200 Blue Ridge Road, Suite 210, Raleigh, NC 27612 Appointment-only Saturday acute care, 8 a.m.–noon excluding holiday weekends.
10 patient questions answered

Cary Medical Group NC frequently asked questions

Where is Cary Medical Group?

Cary Medical Group is at 530 New Waverly Place, Suite 200, Cary, NC 27518. The main phone number is 919-859-5955.

What are the Cary office hours?

The office is open Monday through Thursday from 8 a.m.–4:45 p.m. and Friday from 8 a.m.–1:45 p.m.

Is Cary Medical Group accepting new patients?

Yes, but provider panels change. The current official new-patient page lists Rebecca Boettcher, Garett Franklin, Branden Lindsey, Crystal Roberts, Gwen Thompson and Morgan Parker as accepting new patients.

What should a new patient bring?

Bring photo ID, current insurance cards, medication information and relevant medical history. CMG asks first-time patients to arrive approximately 20 minutes early.

What can I do through the patient portal?

Existing patients can view available test results, schedule eligible appointments, send secure questions, pay bills and submit eligible prescription-refill requests.

Does Cary Medical Group accept my insurance?

CMG participates with several major commercial and Medicare carriers, but the practice warns that carrier participation does not guarantee your exact health plan or network is in network.

How do I prepare for fasting lab work?

For a fasting test, do not eat or drink anything other than water for 12 hours before the appointment. Drink water, and if you have diabetes, check with your physician before fasting.

How long does a prescription refill take?

CMG reserves up to two business days for refill processing. Controlled and narcotic pain medication requests are not processed after normal business hours.

Where is the Saturday Sick Clinic?

It is at Raleigh Adult Medicine, 3200 Blue Ridge Road, Suite 210, Raleigh. The clinic operates by appointment only from 8 a.m.–noon on Saturdays, excluding holiday weekends.

How much is a CDL physical at Cary Medical Group?

The currently published price is $90. Exams are appointment-only Tuesday through Friday from 8 a.m.–4 p.m.

Final live actions

Use the official Cary Medical Group system when you are ready to complete the task

The main rules, prices and patient workflows are already explained above. These links are for the final live appointment, portal, form or provider action.

New-patient status Appointment request Patient portal Patient forms Insurance and billing policy Lab instructions CDL physical Call 919-859-5955
Independent patient-information notice:

USMedicalGroup.org is not Cary Medical Group, Raleigh Medical Group, Raleigh Adult Medicine or an affiliated health-care provider. This guide organizes publicly available patient information so readers can understand the process before using an official system for an appointment, payment, portal transaction or medical service.

This information is educational and does not replace professional medical advice, diagnosis or treatment. Provider availability, insurance participation, prices, hours and office policies can change. Call 911 for a life-threatening medical emergency. Official information reviewed August 2026.

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