Cary, North Carolina · Adult primary care, portal, labs and Saturday sick care
Find the Right Cary Medical Group Care Path Before You Drive to Waverly Place
Cary Medical Group is an independent adult internal-medicine practice that has served Cary since 1973 while working in partnership with Raleigh Medical Group. Its office combines primary care, chronic-disease management, preventive medicine, sports medicine, nutrition and several in-office diagnostic services.
The practical part is knowing which route to use. Routine and same-day visits happen in Cary, Saturday sick appointments move to Raleigh Adult Medicine, specialist referrals can require advance insurance authorization, scheduled fasting labs have specific rules, and existing patients can handle many routine tasks through FollowMyHealth.
WAVERLY OFFICE
SAME-DAY CARE
FOLLOWMYHEALTH
SATURDAY CLINIC
TRIANGLE CARE ROUTE READY
Emergency care is different from a same-day office appointment.
If you believe you or someone with you is experiencing a life-threatening emergency, call 911 without delay. Severe chest pain, stroke symptoms, major breathing difficulty, uncontrolled bleeding, loss of consciousness or another serious emergency should not wait for a portal response or routine office callback.
Cary office
530 New Waverly Place, Suite 200.
Weekdays
Mon-Thu 8-4:45; Fri 8-1:45.
Same-day visits
Available for routine and urgent needs.
Saturday care
8-noon in Raleigh, appointment only.
Start here
Which Cary Medical Group service should you use?
YOUR PRIMARY CARE TEAM
Routine or ongoing adult care
Start with your regular clinician for annual physicals, preventive screening, medication monitoring, diabetes, high blood pressure, high cholesterol and other ongoing conditions.
Best when the issue can be managed by the clinician who already knows your history.
SAME-DAY APPOINTMENT
You need to be seen today
Cary Medical Group says it offers same-day appointments for routine and urgent needs. Call rather than assuming a walk-in slot is available.
Call 919-859-5955 as early as practical for same-day availability.
911 / EMERGENCY DEPARTMENT
The problem may be life-threatening
Do not wait for a nurse callback, appointment request, referral or portal message when delay could be dangerous.
Call 911 for a medical emergency.
Simple Cary rule: routine problem = your PCP; stable problem needing prompt attention = call for same-day care; life-threatening symptoms = 911.
Local orientation
Where Cary Medical Group is located and how to recognize the building
Cary Medical Group
530 New Waverly Place, Suite 200
Cary, NC 27518
Phone: 919-859-5955
Fax: 919-859-5659
Monday-Thursday
8 a.m.-4:45 p.m.
Saturday
Cary office is not the Saturday sick-clinic location.
Local landmark: Cary Medical Group says its building is behind Whole Foods in Waverly Place Shopping Center. It is diagonally across the Kildaire Farm Road/Tryon Road intersection from WakeMed Cary Hospital.
Do not use WakeMed Cary Hospital as the appointment address. It is a useful landmark, but your routine Cary Medical Group visit is at 530 New Waverly Place.
Current patient-panel rules
How to become a new Cary Medical Group patient
Cary Medical Group is accepting new patients through selected providers, but the practice makes an important point: individual provider panels determine availability.
The official new-patient pages currently show slightly different provider lists.
Both pages include several of the same clinicians, but one currently lists Morgan Parker, DO while another lists Kathleen Schurr, DO. This is exactly why new-patient status should be confirmed by phone rather than copied from an old provider list.
Call 919-859-5955
New patients are instructed to establish care by calling during Cary office hours.
Ask who is accepting new patients today
Do not request only one physician unless you are willing to wait for that specific clinician.
Give your exact insurance plan
The insurance-company name alone does not confirm network participation.
Ask whether records are needed before the appointment
This matters when you have several chronic conditions, controlled medicines, recent hospital care or specialist testing.
Complete the patient forms ahead of time
Registration, medical history, PHQ-9, Medicare wellness and other forms are available through the patient forms page.
Plan to arrive about 20 minutes early
The dedicated new-patient page asks first-time patients to arrive 20 minutes early. Another appointment page says about 15 minutes, so 20 minutes is the safer target.
Photo identification
Primary insurance card
Secondary insurance card if applicable
Current medication list
Allergy information
Relevant outside medical records
Preferred pharmacy
Questions you want addressed
New-patient call script
“I want to establish primary care at Cary Medical Group. Which providers are accepting new patients now? My insurance is [full plan/network]. What is the earliest appointment, and should my previous doctor send records before I come?”
Adult medical team
What type of provider will you see at Cary Medical Group?
The practice is built around adult medicine. Its current provider directory includes physicians plus physician assistants, nurse practitioners and a registered dietitian.
Primary care physicians
Manage adult preventive care, acute problems, chronic illnesses and long-term medical coordination.
Advanced practitioners
Nurse practitioners and physician assistants provide office care as part of the practice team and may improve appointment availability.
Registered dietitian
Nutrition services are available for weight, diabetes, cholesterol, blood pressure, sports nutrition and other diet-related goals.
Availability shortcut: If the earliest appointment matters more than seeing one particular physician, tell scheduling that you are comfortable seeing an appropriate physician, NP or PA.
Scheduling workflow
How Cary Medical Group appointments work
Call for the fastest scheduling answer
The practice says the best way to make an appointment is to call 919-859-5955.
Use the online request when appropriate
Established patients may submit appointment requests online. The request form states that submission is not itself a confirmed appointment.
Expect a response rather than an instant booking
The online request form states that an accepted request should receive a response within 48 hours.
Ask for same-day care directly
Same-day appointments are available for routine and urgent medical needs.
Arrive early enough to update insurance and demographics
Existing-patient guidance suggests approximately 15 minutes early; first-time patients should allow about 20 minutes.
Cancel at least 24 hours ahead
The practice reserves the right to charge for visits cancelled with less than 24 hours notice.
Same-day strategy: Call early in the office day and explain whether the issue is routine, worsening or urgent-but-not-emergency. That gives scheduling staff more useful information than simply asking, “Do you have anything today?”
Make the visit more useful
What to prepare before your Cary Medical Group visit
Insurance card at every visit
Photo ID when requested
Medication names and doses
Medication refill needs
Relevant home blood-pressure or glucose readings
Recent hospital discharge paperwork
Outside specialist notes or tests
Your most important questions first
If you take medicine for a chronic condition
Cary Medical Group states that patients taking prescription medicines for chronic conditions generally need to be seen at least one to two times per year so treatment can be monitored and adjusted when necessary.
Do not wait until the last pill to request a routine refill. The practice allows up to two business days for refill processing.
FollowMyHealth
What the Cary Medical Group patient portal can do
Cary Medical Group uses a web-based patient portal connected through the Raleigh Medical Group organization.
TEST
View results
Review test results released to the portal.
APPT
Appointment tools
Request or manage available appointment functions.
MSG
Ask questions
Send appropriate non-emergency medical questions through the encrypted portal.
RX
Refills
Request eligible prescription refills.
$
Billing
Submit billing questions and access online payment functions.
CARE
Coordinate care
Keep routine communication inside the secure patient system rather than social media.
Do not send medical questions through Facebook or other social media.
Cary Medical Group specifically directs patients to the secure portal or the office phone for medical questions.
The portal is not for medical emergencies. Call 911 when immediate emergency care is needed.
More than annual physicals
Services available through Cary Medical Group
Major care categories and what they are used for
| Service |
Examples |
Practical next step |
| Preventive care |
Men’s health, women’s health, annual wellness, immunizations and prevention. |
Schedule a routine primary-care visit. |
| Chronic disease |
Diabetes, high blood pressure, high cholesterol, allergies and related long-term conditions. |
Bring medication and home-monitoring information. |
| Sports medicine |
Sprains, strains, joint injuries, concussions, tendon injuries and non-surgical orthopedic problems. |
Ask for a referral to the practice’s sports-medicine physician when appropriate. |
| Nutrition |
Diabetes nutrition, weight management, heart health and sports nutrition. |
Ask whether a nutrition referral is appropriate. |
| In-office evaluation |
EKG, Holter monitor, stress testing, echocardiography, ultrasound and CDL physical exams. |
Confirm preparation and insurance authorization before testing. |
| Behavioral health |
Selected non-emergency depression, stress and mild anxiety concerns. |
Start with your primary clinician for evaluation and referral when needed. |
Sports-medicine shortcut: Dr. Garett Franklin is listed as board-certified in sports medicine and provides referral-based non-surgical evaluation of orthopedic and joint problems at the Cary and Raleigh Medical Group locations.
Scheduled lab workflow
How Cary Medical Group lab appointments work
Cary Medical Group’s laboratory instructions are more specific than simply “come in for bloodwork.” The office asks patients to have laboratory work completed on the date and time scheduled so the requisition is prepared correctly.
Schedule the lab through the office
Call 919-859-5955 for upcoming lab scheduling.
Go to the lab inside the Cary office
Scheduled lab work is performed at 530 New Waverly Place, Suite 200.
Do not arrive on a different day without checking first
The practice specifically asks patients to come on the scheduled date because the requisition is prepared in anticipation of that visit.
For fasting labs, follow the 12-hour instruction
The practice instructs patients not to eat or drink anything other than water for 12 hours before a fasting laboratory appointment.
If you have diabetes, ask before fasting
Cary Medical Group specifically tells diabetic patients to check with a physician before fasting.
Drink water
The office encourages patients to remain well hydrated with water.
Most routine medicines can be taken unless told otherwise
The published instructions say medicines may generally be taken unless a medication level is being measured, such as certain seizure medicines or digoxin.
Do not apply fasting instructions to yourself automatically.
Follow the exact instructions for your ordered test, especially if you have diabetes, take medicines affected by fasting or are having a medication blood level checked.
Weekend sick-care option
The Saturday Sick Clinic is in Raleigh, not Cary
Cary Medical Group patients have access to Saturday sick care through the associated Raleigh Adult Medicine location.
Important address correction:
One Cary appointment page displays “Suite 200,” but Cary Medical Group’s contact page, current Raleigh Adult Medicine site and current Raleigh Medical Group nutrition documentation identify Raleigh Adult Medicine as Suite 210. Use Suite 210 and confirm when scheduling.
Call Cary Medical Group to schedule
The Saturday clinic is not a general walk-in service.
Confirm that it is not a holiday weekend
The clinic excludes holiday weekends.
Save the Raleigh address
Do not drive automatically to 530 New Waverly Place on Saturday.
Use emergency care instead when necessary
Saturday sick care is intended for acute outpatient issues, not life-threatening emergencies.
Avoid denied specialist claims
How specialist referrals work at Cary Medical Group
The practice recommends starting many specialist questions with your primary care clinician. Your PCP may be able to address the problem directly or document the medical reason needed for the correct specialist.
Discuss the problem with primary care
This creates documentation of the symptoms, examination and medical need.
Identify the correct specialty
Internal-medicine clinicians may manage the issue themselves or direct you to an appropriate specialist.
Check whether your insurance requires a referral
HMO and other managed plans may refuse coverage without prior authorization.
Allow at least two days for non-emergency referral processing
Cary Medical Group specifically requests two days notice.
Confirm authorization before the specialist visit
A referral request and an insurance authorization are not always the same thing.
Referral call script
“I have an appointment with [specialist] on [date]. My insurance requires a referral. Has Cary Medical Group documented the referral and received the required authorization? Is there an authorization number I should keep?”
Do not call the afternoon before a non-emergency specialist appointment and assume authorization can be completed. The practice explicitly asks for two days notice.
Medication planning
Cary Medical Group prescription refill rules
Routine processing
The practice reserves up to two business days to process refill requests.
After hours
Narcotic pain medicines and other controlled-substance requests are not filled after normal business hours.
Chronic medicines
Regular follow-up may be required before continued prescribing or dose adjustment.
Practical refill habit: Submit routine refill requests several business days before you expect to run out—especially before a holiday or weekend.
Medication name
Strength
Directions
Correct pharmacy
Whether you are completely out
Upcoming follow-up appointment if required
2026 participation information
Cary Medical Group insurance: accepted and non-participating plans
Accepted insurer does not automatically mean your exact plan is in-network.
Cary Medical Group specifically tells patients to verify benefits using the member-services number on the back of the insurance card.
Plans currently listed on Cary Medical Group’s patient-information page
| Category |
Plans listed |
What to verify |
| Commercial |
Aetna, Blue Cross and Blue Shield, Cigna Healthcare, Coventry, MedCost, Tricare Select, UnitedHealthcare. |
Exact product, network, deductible and Cary Medical Group participation. |
| Medicare |
Traditional Medicare and Railroad Medicare. |
Secondary coverage and patient responsibility. |
| Medicare Advantage |
Aetna Medicare, Blue Medicare PPO/HMO, Humana Medicare and UHC/AARP Medicare PPO/HMO. |
Exact network and PCP/referral requirements. |
Plans the practice currently lists as non-participating
Marketplace / commercial
- Ambetter
- Humana Commercial
- myChoice
- BCBS High Performance Network
Medicare-related
- Cigna Medicare plans
- Gateway Health Medicare Advantage
- Alignment Healthcare
Other networks
- Tricare Prime
- Multiplan
- PHCS
- Viant
- Beechstreet
Non-participating plan rule: Cary Medical Group says patients with a non-participating plan are expected to pay in full at the end of the visit. The practice may file an unassigned claim as a courtesy, with insurance payment going directly to the patient.
High-deductible plan: The practice says patients enrolled in a deductible plan may be asked to make a deposit at the time of service.
Insurance call script
“Is Cary Medical Group at 530 New Waverly Place, Suite 200, Cary, NC 27518 in network for my exact plan? Is [provider name] in network there, and what copay, deductible or coinsurance applies to an internal-medicine office visit?”
Payment and statement help
How Cary Medical Group billing works
Billing questions
919-341-3552
Published hours: 8 a.m.-4 p.m.
Uninsured patients
The practice states that patients without health insurance are expected to pay in full at the time of service.
Payment methods
Visa, MasterCard, Discover, American Express, personal check and cash are currently listed.
Why the June 12, 2026 date matters
Do not use an old bookmarked payment link.
Cary Medical Group’s current Pay My Bill page now distinguishes balances for services received before June 12, 2026 from the current payment route. Open the live Pay My Bill page and choose the path that matches the date of service.
Match the statement to the service date
Confirm patient name, practice and date of service.
Compare the insurance explanation of benefits
Look at allowed amount, insurance payment, adjustment and patient responsibility.
Check the June 12, 2026 payment-routing split
Use the current practice billing page rather than an old processor bookmark.
Question unexplained differences before paying
Call the billing department if the statement and insurer explanation do not match.
Billing call script
“I have a Cary Medical Group balance for service date [date]. My insurance EOB shows [amount/status], while the practice statement shows [amount]. Please explain the insurance adjustment, patient responsibility and which current payment system I should use.”
Medical-record transfer
How to request or transfer Cary Medical Group medical records
Cary Medical Group’s current forms page links an authorization for releasing medical information. The form can be used when records need to move from another clinician to Cary Medical Group or from Cary Medical Group to another recipient.
Identify the patient completely
Complete the legal name, date of birth, address, phone and other requested identifying information.
Identify where the records are coming from
Include the doctor’s or facility’s name, address, phone and fax.
Identify the recipient
Enter exactly where the records should be sent.
Give a specific date range
A focused request can prevent hundreds of unnecessary pages.
Select the record categories needed
The current form includes office notes, cardiology/EKG reports, immunizations, laboratory/pathology, operative/procedure and radiology/X-ray/MRI information.
State why the records are being released
Options include continuity of care, transfer of care, personal copy, insurance, disability and other purposes.
Sign and date the authorization
The form states that authorization normally expires after one year unless another expiration date is specified.
Record-copy fees may apply.
The release form currently linked by the practice says Cary Medical Group contracts with DataFile Technologies for copying and may charge according to the applicable state fee structure plus postage. A minimal portion may sometimes be transferred as a courtesy for continuity of care or a personal copy.
Best transfer strategy: Ask the receiving doctor what is actually needed—often the problem list, recent office notes, medication list, labs, imaging and key procedure reports are more useful than an entire lifetime chart.
When care moves outside the office
What happens if a Cary Medical Group patient is hospitalized?
Cary Medical Group states that it works with hospitalist physicians at Rex Hospital and WakeMed Health. Hospitalists are physicians who focus on caring for admitted patients inside the hospital.
During hospitalization
The hospitalist team manages inpatient treatment rather than expecting your office PCP to provide around-the-clock hospital coverage.
After discharge
Arrange primary-care follow-up and bring the discharge medication list, major results and any new specialist instructions.
Very local orientation: WakeMed Cary Hospital is diagonally across the major intersection from the Waverly Place area where Cary Medical Group is located, but the two are separate facilities.
Hospital discharge summary
Updated medication list
Medicines that were stopped
Pending test results
Specialist follow-up dates
Symptoms that should trigger urgent reassessment
Cary insider shortcuts
Practical details that can prevent wasted time
WHOLE
Use Whole Foods as the landmark
The practice says its building is behind Whole Foods in Waverly Place Shopping Center.
FRI
Friday closes early
The Cary office closes at 1:45 p.m. Friday, not at its Monday-Thursday closing time.
DAY
Call early for same-day care
The practice offers same-day appointments, but calling early gives scheduling more options.
SAT
Saturday means Raleigh
Saturday sick visits are at Raleigh Adult Medicine, not Waverly Place.
210
Use Suite 210 in Raleigh
Multiple current official sources confirm Raleigh Adult Medicine at 3200 Blue Ridge Road, Suite 210.
LAB
Do labs on the scheduled day
The requisition is prepared for the expected date; do not simply appear on another day.
2D
Give referrals two days
This is especially important when insurance authorization is required.
RX
Give refills two business days
Do not wait until the medication is gone.
6/12
Check the payment service date
The official billing page changed payment routing around June 12, 2026.
10 practical answers
Cary Medical Group Cary NC frequently asked questions
Where is Cary Medical Group in Cary NC?
It is at 530 New Waverly Place, Suite 200, Cary, NC 27518, behind Whole Foods in Waverly Place Shopping Center.
What are the Cary office hours?
The current published hours are Monday-Thursday 8 a.m.-4:45 p.m. and Friday 8 a.m.-1:45 p.m.
Is Cary Medical Group accepting new patients?
Yes, selected providers are currently listed as accepting new patients. Because official pages show slightly different current provider panels, call 919-859-5955 to confirm availability.
Can I get a same-day appointment?
Yes. The practice says same-day appointments are available for both routine and urgent needs. Call the office for availability.
What can I do through the patient portal?
Existing patients can view available results, use appointment tools, send appropriate questions, pay bills and request refills through FollowMyHealth.
Where is the Saturday Sick Clinic?
Saturday sick care is at Raleigh Adult Medicine, 3200 Blue Ridge Road, Suite 210, Raleigh, NC 27612, from 8 a.m. to noon by appointment only, excluding holiday weekends.
Which insurance plans are accepted?
Cary Medical Group lists several commercial and Medicare products, including Aetna, BCBS, Cigna, MedCost, Tricare Select, UnitedHealthcare and selected Medicare plans. Your exact network must still be verified.
How long can a refill take?
The practice reserves up to two business days for prescription refills and does not fill narcotic or controlled-substance requests after normal business hours.
How early should I request a specialist referral?
Allow at least two days for a non-emergency referral, especially when your health plan requires prior authorization.
How do I request medical records?
Use the authorization form available through the practice’s forms page. Cary Medical Group’s phone is 919-859-5955 and fax is 919-859-5659. Copy fees may apply.
Final live actions
Official tools to use only when you are ready to complete the task
The important hours, procedures, timing rules and patient steps are already explained above. Use the official Cary Medical Group systems below for the live action itself.
