Amity Medical Group 2026: Locations, Portal & Patient Care

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Greater Charlotte patient guide · Updated for 2026

Connect With the Right Amity Medical Group Clinic and Support Program

Amity Medical Group is a nonprofit adult and pediatric primary care practice serving Mecklenburg and Gaston counties. Its six-location network combines routine medical care with HIV services, behavioral health, addiction treatment, chronic-care education, financial support and community-resource connections.

This guide brings the practical details into one place: which clinic to call, when each office is open, how appointment requests work, what the portal can do, which forms to prepare, how financial assistance works and where to go for after-hours help.

Choose a clinic Open patient portal Choose your care path
Call 911 for a medical emergency. Do not wait for an appointment request, secure text or portal response for chest pain, severe trouble breathing, possible stroke, uncontrolled bleeding, loss of consciousness, major trauma or another potentially life-threatening condition.
Current locations

Six offices in Charlotte and Dallas, North Carolina.

New patients

Appointment requests are currently accepted.

Secure text

743-800-2015, weekdays 8 a.m.–5 p.m.

Portal access

Secure athenahealth communication and bill payment.

Official review

Patient information checked August 2026.

Start with the correct service

Which Amity Medical Group care path should you choose?

PRIMARY OR PEDIATRIC CARE Routine, preventive or ongoing healthcare

Use adult primary care, internal medicine or pediatrics for checkups, preventive screening, vaccinations, chronic conditions, medication follow-up and routine illness care.

Best for: annual visits, diabetes, high blood pressure, asthma, routine testing, childhood care and coordinated referrals.
SPECIALIZED AMITY PROGRAM HIV, behavioral health or recovery support

Amity has dedicated services for HIV treatment and prevention, counseling, addiction medicine, medication-assisted treatment and care-management support.

Best for: HIV care, PrEP, PEP, therapy, substance-use recovery, MAT, remote monitoring and chronic-care education.
911 OR EMERGENCY DEPARTMENT Severe or life-threatening symptoms

Amity is an outpatient medical practice. Emergency symptoms require emergency medical services or the nearest emergency department.

Do not use a routine portal message or three-business-day appointment request when immediate treatment may be needed.
Fastest practical route: Choose the service first, then select a clinic that actually provides that service. Charlotte Park is now dedicated to behavioral health and addiction medicine rather than general primary care.

Go directly to the patient task you need

The important procedures and local rules are explained inside this page. Use the official portal only when the final live appointment request, secure message, payment or form submission must be completed there.

Six current offices

Amity Medical Group locations, hours, phones and local tips

Current Amity Medical Group office directory
Location Address and phone Published hours Practical local note
Harris Boulevard 6010 East W.T. Harris Boulevard
Charlotte, NC 28215
704-208-4134
Fax: 704-248-8068 		Monday–Friday
8 a.m.–5 p.m.
Weekends closed 		The practice and pharmacy are both listed as operating from 8 a.m. to 5 p.m.
Monroe Road 9835 Monroe Road, Suite B
Charlotte, NC 28270
704-322-4065
Fax: 833-731-0587 		Practice: Monday–Friday, 8 a.m.–5 p.m.
Pharmacy: Monday–Friday, 9 a.m.–6 p.m. 		Do not assume the medical office and pharmacy close at the same time.
Dallas Highway 824 Lower Dallas Highway
Dallas, NC 28034
704-874-0200
Fax: 833-651-2549 		Monday: 8 a.m.–5 p.m.
Tuesday–Wednesday: 7 a.m.–7 p.m.
Thursday: 8 a.m.–5 p.m.
Friday closed 		Tuesday and Wednesday offer the longest published schedule, but Friday is closed.
Tryon Street 7945 North Tryon Street, Suite 112
Charlotte, NC 28262
704-503-6336
Fax: 833-992-2040 		Monday–Tuesday
8 a.m.–5 p.m. 		The current public contact page lists only Monday and Tuesday hours. Verify before traveling later in the week.
Randolph Road 2300 Randolph Road, Suite A
Charlotte, NC 28207
704-372-9393
Fax: 833-992-0812 		Monday–Friday
8 a.m.–5 p.m. 		Confirm the suite and service before arrival because Randolph Road contains multiple medical offices.
Charlotte Park 4651 Charlotte Park Drive, Suite 100
Charlotte, NC 28217
704-461-0006
Fax: 844-820-9956 		Tuesday–Friday
9 a.m.–6 p.m.
Monday closed 		This office is dedicated to behavioral health, addiction medicine and recovery services.
Do not select a clinic only by distance. Services and operating days differ. Charlotte Park is specialized, Tryon Street has limited published days, Dallas Highway closes Friday and Monroe Road has separate practice and pharmacy schedules.
Check live office details Secure text 743-800-2015
Appointment workflow

How to request an Amity Medical Group appointment

Choose new or existing patient Amity uses separate appointment-request routes for new patients and established patients.
Select the required service State whether you need adult primary care, pediatric care, HIV care, behavioral health, addiction treatment, respiratory testing or another service.
Choose a suitable location Match the requested service with the clinic schedule. Do not request routine primary care at Charlotte Park, which is dedicated to behavioral health and recovery.
Provide accurate contact details Enter a working phone number and email address. Keep voicemail available so the scheduling representative can reach you.
Include insurance and program information Mention the complete insurance plan, Medicaid or Medicare coverage, Ryan White enrollment, workers’ compensation or another assistance program when applicable.
Submit the request or send a secure text Use the official appointment request or text 743-800-2015 during regular weekday business hours.
Allow up to three business days Amity states that a patient representative will contact the patient within three business days to schedule.
Confirm before traveling Save the provider, date, arrival time, clinic address, suite, forms, payment estimate and any fasting or medication instructions.
An online request is not the final appointment. Wait until a representative confirms the date, time, location and provider.
Appointment request script
“I am a [new/existing] patient requesting [service]. I prefer the [location] office. My insurance is [full plan and network], and I am available [days and times]. Please confirm whether this clinic provides the service, what forms or records are required and whether I qualify for any financial-assistance program.”
Request an appointment Text the scheduling team
Prevent registration delays

What to bring to your Amity Medical Group visit

Government-issued photo identification
Current primary and secondary insurance cards
Completed registration or program forms
Medication list with doses and frequency
Allergy and adverse-reaction information
Preferred pharmacy name and location
Recent test and imaging results
Relevant outside medical records
Vaccination record for pediatric visits
Referral or authorization when required
Income or residency proof for assistance programs
Copay or expected visit payment

Bring information that helps the provider act

01
What changed?

Describe when the concern began and whether it is improving, worsening or returning.

02
What have you tried?

List medicines, home treatments, previous appointments and how each affected the problem.

03
What result do you need?

Explain whether you need symptom relief, preventive care, medication follow-up, testing, forms or a referral.

Secure patient access

How to use the Amity Medical Group patient portal

Amity directs established patients to an athenahealth portal for secure communication, account access and online payment. The portal can be used at any time, although staff responses still depend on office availability and clinical urgency.

M
Secure communication

Use the portal for routine patient messages that do not require emergency action.

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Online payment

Review the patient account and use the payment option after confirming the patient and balance.

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Anytime access

The portal remains available outside the clinic’s normal telephone hours.

Open the official portal Verify that the portal identifies Amity Medical Group before entering personal or payment information.
Sign in with the established account Use the username, email or verification process connected to the patient’s Amity record.
Request registration help when necessary Use the official sign-up route or contact the treating clinic when an account has not been activated.
Write a focused message Include the patient name, treating clinic, relevant date and one clear request without adding unnecessary private details.
Call for time-sensitive concerns Do not wait for a portal response when symptoms are worsening or an important medication may run out.
Never use the portal for an emergency. Portal messages and appointment requests do not provide immediate emergency assessment.
Log in to patient portal Get sign-up assistance
Adult healthcare

Adult primary care and internal medicine at Amity

Amity provides patient-centered adult primary care and internal medicine. Primary care is generally appropriate for preventive visits, routine illness, medication management and coordination. Internal medicine can be especially useful when an adult has several chronic or medically complex conditions.

Preventive care

Routine examinations, screening discussions, immunizations and health-risk review.

Chronic conditions

Ongoing management of diabetes, hypertension, respiratory illness, thyroid problems and other long-term concerns.

Coordinated care

Medication review, outside-record evaluation, specialist referrals and follow-up after testing or hospitalization.

Choose continuity over convenience when possible. Seeing the same primary-care team makes it easier to compare results, review medication changes and notice long-term health patterns.
Care from birth into adulthood

Amity Medical Group pediatric services

Well-child care

Growth, development, preventive care and routine health guidance from birth into adulthood.

Illness and chronic care

Sick visits, chronic-condition management and minor procedures when appropriate.

Whole-person support

Mental, behavioral and emotional health, family planning, STI care and affirming LGBTQIA+ care.

Prepare for a child’s appointment

Bring the child’s insurance card
Responsible adult should carry photo ID
Bring vaccination documentation
List medicines by dose and time given
Record fever readings and symptoms
Bring custody or guardianship documents when needed
Treatment, prevention and access

HIV care, PrEP, PEP and medication assistance

Amity provides comprehensive HIV treatment, prevention and post-exposure care for patients age 13 and older at three Charlotte-area locations. Its team includes clinicians with HIV-specialist credentials, and eligible patients may receive free HIV testing.

PrEP

Pre-exposure prophylaxis is medication taken before a possible exposure to reduce the chance of acquiring HIV.

Amity’s Mecklenburg County program may cover PrEP-related visits and testing for qualifying uninsured county residents.

PEP

Post-exposure prophylaxis is medication started after a possible HIV exposure to reduce the chance of infection.

PEP is time-sensitive. Contact a clinician, urgent care or emergency department promptly rather than waiting several days for a routine appointment.

Treatment and U=U

HIV treatment supports health and can reduce the amount of virus to an undetectable level.

Treatment as prevention is the basis of U=U: undetectable equals untransmittable through sex when viral suppression is maintained.

Programs that may reduce HIV-care costs

Amity HIV access and medication-support programs
Program Who it may help What it may cover or coordinate
Ryan White Program Eligible patients with low income who are uninsured or underinsured. HIV-related office care, treatment and coordination with medication-assistance programs.
HMAP Qualifying low-income North Carolina residents living with HIV. Financial support for HIV and qualifying opportunistic-infection medications.
Mecklenburg County PrEP Qualifying uninsured Mecklenburg County residents seeking HIV prevention. Regular PrEP visits, HIV and related testing, prescriptions and medication-assistance enrollment.
Medication access shortcut: Ask for Amity’s Grant Department and explain whether you need HIV treatment, PrEP, testing or prescription-cost assistance. Email questions may be sent to grantteam@amitymed.org.
Open HIV-care information Contact Grant Department
Stigma-free mental health and recovery

Behavioral health and addiction medicine at Amity

Charlotte Park is dedicated to behavioral health, addiction medicine and recovery services. Amity lists both in-person and virtual outpatient options.

Counseling and therapy
  • Cognitive behavioral therapy
  • Motivational interviewing
  • Talk therapy
  • Solution-focused brief therapy
  • Peer-support resources
Addiction treatment
  • Opioid-use treatment
  • Alcohol-use treatment
  • Tobacco-use treatment
  • Medication-assisted treatment
  • Counseling and recovery support

Medication options listed by Amity

Buprenorphine

Includes oral treatment and the monthly extended-release injection Sublocade.

Suboxone

A sublingual combination of buprenorphine and naloxone used in opioid-use treatment.

Naltrexone

Includes oral options and the monthly extended-release injection Vivitrol.

Mecklenburg County assistance: Amity currently advertises free Suboxone support for qualifying Mecklenburg County residents. Contact the behavioral-health team to check current eligibility and availability.
Crisis care: Call or text 988 for a mental-health or suicide crisis in the United States. Call 911 when there is immediate danger, severe overdose, loss of consciousness or another life-threatening emergency.
Behavioral-health details Call Charlotte Park
Support between office visits

Chronic-care management, remote monitoring and diabetes education

Remote patient monitoring

Available for qualifying Medicare patients who need monitoring of blood pressure, weight or glucose.

Amity states that patients must submit physiological data on at least 16 days of the month.

Chronic care management

Designed for qualifying Medicare patients with at least two chronic conditions expected to require long-term management.

Time from pharmacy, medical staff and providers is combined across the month.

Diabetes education

A monthly diabetes self-management class is listed at the Monroe Road office.

The program is pharmacist-led, commonly supports patients with uncontrolled diabetes and includes group and individual discussion.

Diabetes class tip: Amity says participants often have an A1c above 8%, although a lower A1c does not automatically exclude someone. Ask whether a referral, appointment or insurance approval is needed.
Lowering the cost barrier

Amity Medical Group financial-assistance programs

Sliding Fee Scale Discount

This program may reduce the patient cost for qualifying office visits, laboratory work and procedures completed inside Amity’s offices.

Applicants should expect to provide information or documents showing household income, residence and household circumstances.

Bridges to Access

This medication-assistance program is intended to help insured Amity patients who face unaffordable prescription copays.

The application process may require patient attestation, residency and income information or a statement of no income.

Financial-assistance preparation checklist

Completed program application
Photo identification
Proof of North Carolina residence
Recent income documentation
Statement of no income when applicable
Insurance and prescription information
Medication name and copay amount
Household-size information
Financial-assistance message
“I am an Amity patient and need help with [office visits, laboratory costs, procedures or medication copays]. Please tell me whether the Sliding Fee Scale, Bridges to Access, Ryan White, HMAP or another program may apply and which income, residency and insurance documents I should submit.”
Financial-support applications Email Patient Accounts
Verify the exact plan

Insurance, Medicaid, Medicare and network questions

Amity does not publish one complete insurer-and-network list on its main patient pages. Coverage can differ by plan product, clinic, provider, service, laboratory, pharmacy and assistance-program eligibility.

Read the full plan name Give Amity the insurer, product, network and member ID exactly as shown on the card.
Name the exact clinic and service Ask about the provider and location rather than asking only whether the company accepts the insurance brand.
Call the insurer Verify that the Amity provider, clinic address and requested service are in network.
Ask about the patient amount Request the copay, deductible, coinsurance and expected laboratory or procedure responsibility.
Check referral and authorization rules Behavioral health, specialists, testing, medications and procedures can have separate approval requirements.
Ask about financial support Insurance coverage does not prevent a patient from asking whether a medication-copay or other assistance program applies.
Insurance-verification script
“My plan is [full plan and network]. I am scheduling [service] with Amity Medical Group at [address]. Is this provider and clinic in network? What are my copay, deductible and coinsurance? Do I need a referral or prior authorization, and will laboratory or pharmacy services be billed separately?”
Statements and payment

How to handle an Amity Medical Group bill

Confirm the patient and service date Make sure the statement belongs to the correct patient and matches an actual visit, test or procedure.
Compare the insurance explanation Review the insurer’s explanation of benefits for the charge, allowed amount, payment, adjustment and patient responsibility.
Check whether assistance was applied Ask whether Sliding Fee Scale, Ryan White or another approved program should have reduced the charge.
Question mismatched information Contact billing when the provider, service, insurance payment or remaining balance does not match your records.
Pay through the official portal Verify the patient account and amount before submitting an online payment.
Billing-question message
“I am asking about the statement for [patient] and service date [date]. The bill shows [amount], while the insurance explanation shows [amount or status]. Please explain the original charge, insurance payment, adjustment, financial-assistance credit and remaining patient balance.”
Billing email

billingdepartment@amitymed.org

Do not include unnecessary medical details in an ordinary email.

Online payment

Use Amity’s official athenahealth portal and verify the patient account before payment.

Open payment portal
Privacy and record access

How to request, review or correct an Amity medical record

Amity’s privacy notice explains that patients may inspect or request copies of qualifying information used to make decisions about their care. A reasonable copying, mailing or supply fee may apply.

Decide what information is needed Ask for a visit note, medication list, test result, vaccination record, billing record or specific date range instead of an entire chart when possible.
Contact the treating clinic Ask staff for the current records-release or access form and the accepted submission method.
Identify the patient completely Use the legal name, date of birth, address and contact details that match the Amity record.
Name the recipient State whether the records should go to the patient, another clinician, an insurer, an attorney or another authorized person.
Request a correction in writing A patient who believes information is wrong or incomplete may submit a written amendment request with the reason supporting the change.
Request confidential communication when needed Amity’s notice allows reasonable requests to communicate at a particular address or through a specified method.
Amendment limitation: Amity may deny an amendment when the information was not created by Amity, is not maintained by the practice, is not available for inspection or is considered accurate and complete.
Email privacy: Amity warns that ordinary electronic communication may not be fully secure. Use the patient portal or the office’s approved records process for sensitive information.
Review patient privacy rights Contact clinic securely
Limited evening support

Amity Medical Group after-hours care

Location

Charlotte Park provides the published after-hours service.

Appointment-only schedule

Monday, Tuesday, Thursday and Friday from 5 p.m. to 6 p.m.

After-hours phone

704-461-0006

You are an established patient with an urgent concern Leave an urgent message for the on-call provider using the office instructions. Amity lists 704-208-4134 for the established-patient urgent callback route.
Your message is not urgent Staff will address non-urgent messages on the next business day. The portal remains available for routine communication.
You need a routine appointment Submit the normal appointment request instead of using the urgent on-call route.
You may be having an emergency Call 911. Do not leave a voicemail and wait for a callback.
Health beyond the exam room

Community resources Amity may help patients access

Amity’s community-health workers connect patients with non-medical services that can affect health, medication adherence and the ability to attend appointments.

Food support

Food assistance, pantry resources and basic health-screening connections.

Transportation

Help locating transportation resources for healthcare and other essential needs.

Housing and finances

Connections for housing instability, financial assistance and essential services.

Legal and employment help

Referrals to community services addressing legal, educational or employment barriers.

Spanish-speaking community support

Edward Escobar

980-416-5090

How to ask for help

Explain the immediate barrier—food, transport, housing, medicine, legal help or employment—and whether it is preventing medical care.

Open community resources
Common problems solved

Amity Medical Group troubleshooting guide

No one has called after the appointment request Allow the stated three-business-day response period, then text 743-800-2015 or call the selected clinic.
You cannot access the portal Verify the email, phone number and date of birth attached to the patient record and ask the treating office for sign-up assistance.
The closest clinic does not provide the service Ask staff which of the six locations currently houses the appropriate provider or program.
You cannot afford the visit or medicine Contact Patient Accounts and the Grant Department before canceling. Several programs address different types of costs.
The insurer says Amity is out of network Confirm the provider name, clinic address and exact plan. Ask whether another Amity provider or assistance program is available.
The pharmacy and practice have different hours Follow the separate pharmacy schedule. Monroe Road currently lists pharmacy hours one hour later than the medical office.
You need care Friday at Dallas Highway That clinic currently lists Friday as closed. Ask about another office before traveling.
Your medical concern is getting worse Call the clinic for timely advice, use after-hours instructions when eligible or seek emergency treatment for serious warning signs.
Local patient shortcuts

Practical Charlotte-area tips that can prevent delays

01
Text during business hours

Use 743-800-2015 Monday through Friday from 8 a.m. to 5 p.m. for secure scheduling assistance.

02
Expect a scheduling callback

The appointment form is a request. Save the final confirmation before traveling.

03
Use Charlotte Park correctly

It is dedicated to behavioral health, addiction medicine and recovery rather than routine primary care.

04
Watch Dallas hours

Tuesday and Wednesday have long hours, but Friday is closed.

05
Check Tryon’s limited days

The public contact page currently lists Monday and Tuesday only.

06
Separate pharmacy hours

Monroe Road’s pharmacy and practice do not publish identical opening and closing times.

07
Ask about every support program

Sliding-fee, medication-copay, Ryan White, HMAP and PrEP assistance solve different cost problems.

08
Use the portal for routine tasks

Keep the urgent callback route available for genuinely time-sensitive established-patient needs.

09
Bring outside records yourself

Do not assume another practice, hospital or laboratory sent the information before the visit.

Harris Boulevard clinic

Amity Medical Group Harris Boulevard map

Amity Medical Group — Harris Boulevard
6010 East W.T. Harris Boulevard
Charlotte, NC 28215
Phone: 704-208-4134
This is one Amity clinic, not the address for every appointment. Check your confirmation carefully because Amity currently lists six offices with different services and schedules.
10 patient questions answered

Amity Medical Group frequently asked questions

What is Amity Medical Group?

Amity is a nonprofit adult and pediatric primary-care organization serving Mecklenburg and Gaston counties. It also provides HIV care, behavioral health, addiction treatment, chronic-care support and financial-assistance services.

Is Amity accepting new patients?

Yes. Submit the new-patient appointment request or text 743-800-2015. Amity states that a representative will respond within three business days.

How many locations does Amity have?

The current directory lists Harris Boulevard, Monroe Road, Dallas Highway, Tryon Street, Randolph Road and Charlotte Park.

How do I contact Amity?

Call the individual office, use the patient portal or send a secure text to 743-800-2015 during weekday business hours.

What can I do in the patient portal?

Amity directs established patients to the portal for secure communication, patient-account access and online payment.

Does Amity offer HIV care and PrEP?

Yes. Amity offers HIV treatment, PrEP, PEP and prevention services for patients age 13 and older at selected locations, along with grant and medication-support programs.

Does Amity provide addiction treatment?

Yes. Amity lists counseling and medication-assisted treatment using options that include buprenorphine, Sublocade, Suboxone, naltrexone and Vivitrol.

Can Amity help if I cannot afford care?

Programs include a Sliding Fee Scale Discount, Bridges to Access medication-copay support and separate HIV-related grant programs.

Is after-hours care available?

Limited appointment-only care is listed at Charlotte Park from 5 p.m. to 6 p.m. on Monday, Tuesday, Thursday and Friday. Emergencies require 911.

How do I request my medical records?

Contact the clinic that provided care or send a secure portal message asking for the current records-request instructions. Copying or mailing fees may apply.

Final live actions

Official Amity Medical Group patient tools

The main rules and patient workflows are explained above. Use the official systems when you are ready to submit an appointment request, open the portal, make a payment, download a form or apply for assistance.

Locations and appointments Patient portal and payment Patient and assistance forms Financial assistance HIV care and PrEP Behavioral health Community resources Privacy and record rights
Independent patient-information notice:

USMedicalGroup.org is not Amity Medical Group and does not schedule visits, provide diagnosis or treatment, verify insurance, approve financial assistance, process payments or release medical records. Office schedules, providers, programs and eligibility requirements can change.

This guide is educational and does not replace advice from a qualified healthcare professional. Call 911 for a life-threatening emergency.

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