87th Medical Group 2026: Appointments, Pharmacy & Portal

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JB MDL patient guide · Appointments, pharmacy, referrals, records and readiness

Navigate the 87th Medical Group Without Missing a Closure, Order or Authorization

The 87th Medical Group operates the McGuire Ambulatory Care Facility at Joint Base McGuire-Dix-Lakehurst. It supports a joint military community that includes Air Force, Army, Navy, Marine Corps, Coast Guard, retiree and eligible family populations.

This guide explains what the clinic can handle, when to use same-day care, how to book through MHS GENESIS, how military pharmacy activation works, which services require an order or referral, and what to check before entering the installation.

Open MHS GENESIS Call appointments Choose a care path
No on-base urgent care or emergency department: Joint Base McGuire-Dix-Lakehurst does not provide emergency-room or urgent-care services. Call 911 for a potentially life-threatening condition. Call the MHS Nurse Advice Line at 800-874-2273 when the concern is not life-threatening but you are unsure where to receive care.
Important distinction: The weekday same-day acute-care line is a limited primary-care service for eligible enrolled patients. It is not a replacement for civilian urgent care or an emergency department.
Facility

McGuire Ambulatory Care Facility, Building 3458.

Address

3458 Neely Road, JB MDL, NJ 08641.

Appointments

866-377-2778

General hours

Monday-Friday, 7:30 a.m.-4:30 p.m.

Official review

Facts checked August 1, 2026.

Start with the correct care level

Which 87th Medical Group care option should you use?

ROUTINE OR ONGOING CARE Book primary care

Use Family Health, Pediatrics or Flight Medicine for preventive visits, chronic-condition care, medication management, referrals, routine follow-up and symptoms that do not require immediate evaluation.

Start through MHS GENESIS or call 866-377-2778.
RECENT NON-EMERGENCY PROBLEM Use same-day acute care

Eligible enrolled TRICARE Prime patients age 12 and older may use the weekday walk-in line for selected recent illnesses and minor injuries.

Flyers do not use this line. They report to Flight Medicine.
LIFE, LIMB, SIGHT OR SAFETY Call 911

Do not travel to Building 3458 for chest pain, severe breathing trouble, major trauma, sudden vision loss, uncontrolled bleeding, loss of consciousness or another serious emergency.

Use emergency services immediately when delay could be dangerous.
Simple rule: Routine care goes through your assigned clinic, listed recent problems may qualify for same-day acute care, and emergencies require 911 or a civilian emergency department.

Go directly to the patient task you need

Operational details are explained below so you only need the official portal when completing the final live action.

Avoid readiness-training delays

87th Medical Group hours and department closures

The main facility generally operates Monday through Friday from 7:30 a.m. to 4:30 p.m. Department hours can differ, especially on Thursdays.

General and department-specific operating schedules
Service Published schedule Important exception Best action
Main medical facility Monday-Friday, 7:30 a.m.-4:30 p.m. Closed federal holidays and first and third Thursday from 7:30 a.m.-12:30 p.m. Check the date before scheduling morning Thursday care.
Family Health Monday-Friday, 7:30 a.m.-4:30 p.m. Readiness closures and appointment availability apply. Confirm the visit in MHS GENESIS.
Pediatrics Monday-Friday, 7:30 a.m.-4:30 p.m. Serves newborns through age 17. Bring vaccine records and school forms when relevant.
Same-day acute care Monday-Friday, 7:30 a.m.-3 p.m. Last patient enters the line at 3 p.m.; excludes flyers. Arrive well before the cutoff.
Pharmacy Monday-Wednesday and Friday, 7:30 a.m.-4:30 p.m.; Thursday noon-4:30 p.m. Prescription activation is required before processing. Wait for the ready-for-pickup message.
Referral Management Monday-Wednesday and Friday, 7:30 a.m.-4:30 p.m.; Thursday noon-4:30 p.m. Thursday morning service is unavailable. Confirm authorization before off-base care.
Medical Records Monday-Wednesday and Friday, 7:30 a.m.-4:30 p.m. No regular Thursday hours are published. Submit requests earlier in the week.
Travel Medicine Monday-Wednesday and Friday, 7:30 a.m.-4:30 p.m.; Thursday noon-4:30 p.m. Travel vaccines may require advance planning. Call before international travel deadlines.
Local planning tip: The Health.mil facility listing shows the first and third Thursday closure ending at 12:30 p.m., while several department pages list Thursday service beginning at noon. Confirm the exact department before traveling during that window.
Installation entry comes first

Check JB MDL access before driving to the clinic

The 87th Medical Group is inside a controlled military installation. Medical eligibility and permission to enter the base are separate requirements.

Carry a valid Department of Defense identification card
Confirm DBIDS registration when required
Arrange visitor sponsorship or a pass when needed
Allow extra time for gate screening
Save Building 3458, not only the joint-base name
Check visitor-center hours before bringing a guest
McGuire Welcome Center status: The current official welcome-center page lists the McGuire Welcome Center as closed indefinitely. Visitor processing may need to occur through the Fort Dix or Lakehurst Welcome Center. Verify the current routing before travel.
Fort Dix Welcome Center

2270 Fort Dix Road, Pemberton, NJ 08068

609-562-6603 or 609-562-6606

Lakehurst Welcome Center

620 Lansdowne Road, Lakehurst, NJ 08733

732-323-2693 or 732-323-1439

Navigation shortcut: Building 3458 is on Neely Road near the Base Exchange and Commissary complex. Saving the building number helps prevent GPS from routing you only to a general installation gate.
Check current visitor processing
Complete this before routine care

How enrollment, DEERS and primary-care assignment work

The Patient Registration page instructs beneficiaries to update their physical address in DEERS, enroll at the 87th Medical Group and obtain a primary care manager assignment before receiving routine care.

Update every family member in DEERS Confirm residential address, telephone number, email address and eligibility details.
Contact Humana Military Call 800-444-5445 to discuss enrollment at the 87th Medical Group.
Confirm your primary care manager Ask for the assigned PCM name, clinic and enrollment effective date.
Complete patient registration Patient Registration is on the first floor of Building 3458.
Create portal access Use an eligible CAC or DS Logon to access MHS GENESIS.
Patient Registration

Building 3458, first floor

Monday-Wednesday and Friday, 7:30 a.m.-4:30 p.m.

609-754-9056

Enrollment verification script
“I want to confirm enrollment at the 87th Medical Group. Is my DEERS information current, which TRICARE plan is active, who is my assigned primary care manager, and on what date does the assignment begin?”
Appointment workflow

How to schedule the correct 87th Medical Group visit

Choose the correct clinic Decide whether the visit belongs with Family Health, Pediatrics, Flight Medicine, Women’s Health, Mental Health, Optometry or another service.
Check MHS GENESIS Sign in and review the appointment types available for online booking.
Call when the visit is not listed Use the central appointment line at 866-377-2778.
Explain the reason for care State whether the visit is preventive, an acute symptom, a follow-up, a medication issue, a referral request or a readiness requirement.
Confirm beneficiary eligibility Some services prioritize active-duty personnel or accept other beneficiaries only when space is available.
Check Thursday closures Ask whether the appointment is affected by readiness training or a department-specific schedule.
Save exact arrival details Record the clinic name, floor, check-in time and documents required.
Military or beneficiary identification
Current medication and allergy list
Outside emergency or urgent-care paperwork
Specialist notes and imaging reports
School, duty or readiness forms
Questions written in priority order
Appointment call script
“I am enrolled at the 87th Medical Group and need care for [reason]. Is this the correct clinic and appointment type? Is a referral, order, questionnaire or outside record required? Is the appointment affected by a readiness closure?”
Limited walk-in primary care

How 87th Medical Group same-day acute care works

Who qualifies
  • TRICARE Prime patients enrolled at the 87th Medical Group
  • Patients age 12 or older
  • Patients with a listed recent non-emergency condition
  • Non-flyers; flyers report to Flight Medicine
When it operates
  • Monday-Friday
  • 7:30 a.m.-3 p.m.
  • Last patient enters the line at 3 p.m.
  • Federal-holiday and readiness closures still apply

Problems officially listed for same-day evaluation

Respiratory and ENT

Cold or flu symptoms, allergies, sinus concerns and ear pain.

Digestive and urinary

Nausea, vomiting, diarrhea, constipation, reflux, abdominal pain and urinary symptoms.

Minor injuries

Minor cuts, sprains, strains, joint concerns, bites, suture removal and selected concussions.

Other acute needs

Rash, eye concern, nosebleed, headache, STI symptoms, pregnancy testing and very short refill needs.

Not offered through the same-day line: life-threatening conditions, chest pain, severe breathing problems, serious injury, sudden vision loss, chronic problems lasting more than 14 days or routine follow-up care.
After civilian care: Bring the emergency-room or urgent-care discharge summary, medication changes, test results and follow-up recommendation. This prevents the military clinician from repeating the entire visit history.
Secure electronic health record

What patients can do through MHS GENESIS

AP
Appointments

Book or cancel eligible appointment types and review visit details.

Rx
Medication requests

Request eligible prescription refills or renewals.

R
Results

View certain released laboratory, imaging and diagnostic results.

N
Clinical notes

Read and download health information available in the electronic record.

M
Secure messages

Send routine, non-emergency messages to the care team.

Q
Questionnaires

Complete assigned pre-visit forms before an appointment.

Check for a .mil address Official MHS GENESIS websites use Department of Defense domains.
Use CAC or DS Logon Choose the sign-in option available for your beneficiary status.
Use approved surrogate access A guardian or health care agent should not simply use another patient’s password.
Keep DEERS information current Outdated personal details can interfere with access and patient matching.
MHS GENESIS technical support

800-600-9332

Available 24 hours a day.

DS Logon assistance

800-538-9552

Use when account access or identity information needs correction.

Do not send emergency symptoms through the portal. Secure messages may not be opened immediately.
Open MHS GENESIS
Match the patient to the clinic

87th Medical Group services and eligibility differences

Clinic purpose, patient group and preparation
Clinic Main purpose Eligibility or limitation What to bring or confirm
Family Health Acute and routine primary care. Officially described for non-active-duty beneficiaries. PCM assignment, medication list and outside records.
Pediatrics Acute, chronic and preventive care. Newborn through age 17. Immunization history, school forms and growth concerns.
Flight Medicine Care for flying, controlling and special-duty personnel. Uses separate sick-call and return-to-flying procedures. Duty status, outside-care notes and relevant profile documents.
Optometry Eye exams, military vision testing, glasses and gas-mask inserts. Active duty is prioritized; dependent exams are space available. Current glasses, contact-lens information and duty requirements.
Physical Therapy Musculoskeletal evaluation and rehabilitation. The published clinic primarily treats active-duty personnel. Referral status, imaging and duty restrictions.
Mental Health Individual treatment, group therapy and referral. Routine clinic care is not an emergency service. Current symptoms, medications and prior treatment information.
Dental General dentistry and military dental readiness. Active-duty readiness is the primary mission. Dental record, current symptoms and deployment deadline.
Travel Medicine Pre-travel counseling, vaccines and prevention medication. Recommendations depend on destination and departure date. Itinerary, dates, vaccine record and medical history.
Useful routing tip: The same appointment number serves several clinics, but the eligibility and readiness rules are different. State your beneficiary category and duty status during scheduling.
Activation comes before filling

How to use the 87th Medical Group pharmacy

A prescription sent electronically is not automatically ready. Civilian and e-prescribed medications must be activated before pharmacy staff process them.
Confirm the prescriber sent the medication Verify the patient name, medication, strength and military pharmacy destination.
Activate the prescription Text Get in Line to 833-632-2510 and follow the prompts.
Use an alternate activation method if needed Call 609-754-9464 or use the drop box at Window 6.
Provide complete identifying information The pharmacy asks for the patient’s name, date of birth, telephone number and address.
Wait for the ready message Do not make a special trip only because the prescriber transmitted the order.
Pick up within the holding period Collect medication within seven duty days. It may be returned to stock after 10 calendar days.
Pharmacy contact methods and their purpose
Method Contact Use it for
Text activation 833-632-2510 Text “Get in Line” to activate a new prescription.
Activation assistance 609-754-9464 Use when text activation is unavailable or unsuccessful.
Published pharmacy clinic line 609-754-9470 General pharmacy contact listed on the department page.
In-person drop box Window 6, Building 3458 Submit activation information when digital methods cannot be used.
Why two phone numbers appear: Current official pages list 609-754-9464 for prescription activation assistance and 609-754-9470 as the pharmacy department telephone. Use the text system first when possible.
Check whether refills remain
Request medication before the final dose
Confirm monitoring labs are complete
Verify the prescription has not expired
Wait for the pickup message
Contact staff if pickup will be delayed
Activate or manage prescriptions
Specialty and civilian-network care

How to prevent referral and authorization problems

Begin with the primary care manager Explain the medical problem, previous treatment and reason specialty care may be necessary.
Confirm the referral was entered A verbal recommendation is not the same as an active referral or authorization.
Contact Referral Management Staff can assist with booking or explain how to obtain care through the network.
Read every authorization detail Confirm the specialty, authorized provider, location, number of visits and expiration date.
Transfer useful records Send clinic notes, laboratory reports, imaging and previous treatment information.
Verify before the appointment Confirm that both the specialist and authorization match before receiving off-base care.
Referral Management hours

Monday-Wednesday and Friday, 7:30 a.m.-4:30 p.m.

Thursday, noon-4:30 p.m.

Building 3458, first floor

Referral Management phones

609-754-9387

609-754-9388

609-754-9409

Referral verification script
“My PCM entered a referral for [specialty] on [date]. Is it authorized? Which provider and location are approved, how many visits are covered, when does it expire, and may I schedule now?”
Military-readiness issue: After outside specialty care, obtain the assessment, treatment plan, restrictions and follow-up recommendation. Missing civilian records can delay military clearance or duty-status decisions.
An order is required

Laboratory and X-ray procedures at Building 3458

Laboratory

The laboratory performs chemistry, hematology, urinalysis and other available testing. Some specimens are sent to outside reference laboratories.

Radiology

The on-base radiology clinic provides general X-rays. CT, MRI, ultrasound and other imaging modalities are referred to outside facilities.

Verify the test order An 87th Medical Group provider should enter the order in MHS GENESIS.
Bring an outside provider’s signed order Carry a physical order when testing was requested by a civilian clinician.
Confirm preparation Ask whether fasting, medication timing, hydration or a special collection container is required.
Allow more time for reference testing The official laboratory page advises that outside reference tests may take 10–14 business days.
Return to the ordering clinician Laboratory and radiology staff perform the test; the ordering provider explains the result and next steps.
Laboratory

609-754-9091

Monday-Friday, 7:30 a.m.-4:30 p.m.

Radiology

609-754-9524

General radiography or X-rays.

No valid order means no test. A verbal statement, portal screenshot or unsigned note may not replace an official electronic or signed physical order.
Routine, seasonal and travel vaccines

How to prepare for immunizations and travel medicine

Immunizations

The clinic provides recommended health-maintenance and travel vaccines to active-duty members, retirees and eligible dependents of all ages.

Travel Medicine

Services may include pre-travel counseling, vaccines and illness-prevention medication based on destination and planned activities.

Bring military identification
Bring the complete vaccine record
Know every travel destination
Know departure and return dates
Report previous vaccine reactions
Bring school or deployment requirements
Immunization and travel contacts
Service Hours Phone Important detail
Immunizations Monday-Friday, 7:30 a.m.-4 p.m. 609-754-9240 Allergy testing and shots require a PCM referral.
Travel Medicine Monday-Wednesday and Friday, 7:30 a.m.-4:30 p.m.; Thursday noon-4:30 p.m. 609-754-9356 Contact the clinic early enough to complete multi-dose vaccines.
Useful timing rule: Do not wait until the week before international travel. Some vaccine series and prevention plans require more than one visit.
Open vaccine screening forms
Gynecology and contraceptive care

Women’s Health services at the 87th Medical Group

The clinic provides routine and specialty gynecologic services for active-duty members, dependents and TRICARE Prime enrollees. Other patients may be seen when space is available.

WH
Preventive care

Well-woman exams, pelvic exams, Pap smears and screening referrals.

BC
Contraceptive care

Pills, patch, ring, injections, implants, IUDs, counseling and emergency contraception.

GY
Gynecology

Abnormal bleeding, pelvic pain, menopause, discharge, infertility and cervical concerns.

Obstetric care is not provided on base. Once pregnancy is confirmed, the primary care manager enters a referral for off-base obstetric care.
Start with the correct appointment Call 866-377-2778 for Women’s Health scheduling.
Obtain a consult when required Initial gynecology appointments may require a PCM consult.
Verify off-base pregnancy authorization Confirm the obstetric provider and authorization before attending.
Transfer records Send laboratory results, medication information and previous pregnancy history.

Friday walk-in contraceptive clinic

The official contraceptive-care page lists walk-in care on Fridays from 9 a.m. to 11 a.m., excluding holidays. Beneficiaries check in at the 87th Medical Group central desk. Services are space available, so arriving early is encouraged.
Flying and special-duty personnel

Flight Medicine and readiness steps that differ from regular primary care

Flight Medicine walk-in and readiness timing
Need Published time Who uses it What to bring
Walk-in sick call Monday-Friday, 7:30-8:30 a.m. Flying or special-duty personnel with issues beginning within 48 hours. Duty information and outside-care documents.
Return to flying status 12:45-1:30 p.m. Eligible 2992 holders currently DNIF or DNIC. Civilian ER or urgent-care paperwork when applicable.
PHA or MHA Begin through the PHA questionnaire and readiness system. Members due for periodic readiness review. Supporting records and required questionnaires.
Additional Flight Medicine closure: Flight Medicine lists a Wednesday closure from 10:30 a.m. to 12:30 p.m. for its working group. First and third Thursday morning medical-group training closures also apply.

Routine PHA and medical-clearance workflow

Routine PHA or MHA Complete the PHA questionnaire, then contact the VIPRR Care Clinic at 844-863-3236.
Priority response or flying status Call the appointment line at 866-377-2778.
Guard, Reserve, IMA, GSU or sister service Follow the BOMC document and organizational-mailbox instructions listed on the official page.
Medical clearance Start the request in the readiness system, answer the questionnaire and submit supporting documents.
72-hour warning: The official BOMC page states that a medical-clearance request may be automatically deleted when required supporting documents are not submitted within 72 hours.
Release of information

How to request 87th Medical Group medical records

Electronic records

Use MHS GENESIS to view or print available notes, results and electronic health information.

Formal hard-copy request

Complete DD Form 2870 and submit it to Medical Records on the first floor of Building 3458.

Decide what is needed A specialist may need only recent notes, results and imaging rather than the complete record.
Complete DD Form 2870 Enter the patient, date range, record type, recipient, purpose and delivery information.
Use the authorized signer A guardian or legal representative may need proof of authority.
Submit the request Take it to Medical Records on the first floor.
Allow processing time Hard-copy requests may take up to 30 calendar days.
Ask about actual images The written radiology report and the image files are separate records.
Annual hard-copy allowance: The official Medical Records page states that beneficiaries may obtain one hard copy of their complete record each year.
Medical Records

Building 3458, first floor

Monday-Wednesday and Friday, 7:30 a.m.-4:30 p.m.

609-754-9056

Solve benefit, billing and care concerns

Who to contact when a problem is not resolved

PA
Section Patient Advocate

Begin with the patient advocate inside the clinic or department involved in the concern.

BC
BCAC

The Beneficiary Counseling and Assistance Coordinator helps with TRICARE questions.

DC
DCAO

The Debt Collection Assistance Officer helps when an unpaid TRICARE claim is in collections or appears on a credit report.

Medical Group Patient Advocate

dha.jbmdl.mcguire-87th-mdg.mbx.87-mdg-patient-relations@health.mil

BCAC and DCAO

609-754-9602

Building 3458, Room 1D13

Start with the department Ask the clinic to explain the decision or correct the process.
Record useful details Save appointment dates, names, authorization numbers, claim numbers and messages.
Escalate through the Patient Advocate Use the Medical Group advocate when the section cannot resolve the concern.
Use BCAC for TRICARE questions Ask for help understanding enrollment, benefits, referrals and claim processing.
Local JB MDL shortcuts

Practical tips that can prevent repeat trips and delays

01
Check the Thursday date

First and third Thursday readiness training affects the main facility and several departments.

02
Activate before driving

A civilian electronic prescription must be activated and processed before pickup.

03
Bring the signed order

Outside laboratory and X-ray requests need a proper signed physical order.

04
Confirm base access

A medical appointment does not replace installation identification and visitor rules.

05
Verify referral details

Check the approved provider, location, visit count and expiration date before civilian care.

06
Bring civilian records back

Outside treatment notes are especially important for flight, readiness and duty-status review.

07
Keep DEERS current

Outdated household information can interfere with enrollment, portal access and claims.

08
State your duty status

Active duty, flyers, dependents, retirees and Reserve personnel may follow different care paths.

09
Save Building 3458

Use the exact Neely Road address instead of searching only for the large joint base.

Address, map and core contacts

87th Medical Group at Joint Base McGuire-Dix-Lakehurst

87th Medical Group – McGuire Ambulatory Care Facility
Building 3458
3458 Neely Road
Joint Base McGuire-Dix-Lakehurst, NJ 08641
Appointment line: 866-377-2778
Controlled-access location: Check installation-entry requirements before travel, especially when the patient, driver or accompanying person does not have a current DoD identification card.
Frequently used 87th Medical Group contacts
Need Phone or contact Best use
Appointments 866-377-2778 Primary care, Pediatrics, Flight Medicine and Women’s Health scheduling.
Nurse Advice Line 800-874-2273 Help deciding where to receive non-emergency care.
Pharmacy activation 833-632-2510 Text “Get in Line” to start prescription processing.
Laboratory 609-754-9091 Testing-order and preparation questions.
Radiology 609-754-9524 General X-ray questions.
Immunizations 609-754-9240 Routine, seasonal and travel vaccine questions.
Medical Records 609-754-9056 DD Form 2870 and hard-copy requests.
Mental Health 609-754-9324 Routine assessment, treatment and referral.
BCAC or DCAO 609-754-9602 TRICARE benefit or eligible debt-collection help.
Ten patient questions answered

87th Medical Group frequently asked questions

Where is the 87th Medical Group located?

It is in Building 3458 at 3458 Neely Road, Joint Base McGuire-Dix-Lakehurst, New Jersey 08641.

What are the regular facility hours?

General hours are Monday-Friday from 7:30 a.m. to 4:30 p.m. The facility is closed on federal holidays and during the first and third Thursday morning readiness period.

How do I schedule an appointment?

Use MHS GENESIS when the appointment type is available online or call 866-377-2778.

Does the base clinic provide urgent or emergency care?

No. Call 911 for an emergency. Use the Nurse Advice Line at 800-874-2273 when you are unsure where to obtain non-emergency care.

Who can use same-day acute care?

TRICARE Prime patients enrolled at the 87th Medical Group who are age 12 or older may use it for listed recent non-emergency problems. Flyers report to Flight Medicine.

How do I activate a civilian prescription?

Text “Get in Line” to 833-632-2510. When text activation is unavailable, call 609-754-9464 or use the drop box at Window 6.

How long will the pharmacy hold medication?

Pickup is requested within seven duty days. Medication may be returned to stock after 10 calendar days.

Can I receive laboratory work without an order?

No. The order must be entered in MHS GENESIS or provided as a valid signed physical order from an outside clinician.

How do I request my medical record?

Complete DD Form 2870 and submit it to Medical Records on the first floor. Hard-copy processing may take up to 30 calendar days.

What should I check before using an off-base referral?

Confirm the authorized specialty, provider, location, number of visits, expiration date and scheduling instructions with Referral Management.

Final official actions

87th Medical Group online tools

Use these official pages when you are ready to complete a live appointment, portal, pharmacy, form, referral or contact action.

MHS GENESIS portal Appointments and referrals Pharmacy tools Laboratory and X-ray Patient forms Official directory Base visitor information
Independent patient-information notice:

USMedicalGroup.org is not the 87th Medical Group, Defense Health Agency, TRICARE, Department of Defense or Joint Base McGuire-Dix-Lakehurst. This page cannot schedule appointments, activate medication, authorize referrals or provide medical diagnosis.

Hours, eligibility, access rules, services and referral procedures may change. Confirm time-sensitive instructions with the appropriate clinic. Call 911 for a potentially life-threatening emergency.

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