Los Angeles Westlake · Primary care, senior care, pediatrics, dental and pharmacy
Use the Westlake 3rd Street Health Center Without Going to the Wrong Suite
AltaMed’s 2100 West 3rd Street building contains several separately listed patient services. Adult primary and senior care are in Suite 400, general pediatrics is in Suite 200, and dental and pharmacy services may use Suite 220 or another suite shown in the patient’s confirmation.
This guide explains which floor to use, current hours, how to schedule, what the clinic treats, how AltaMed Now works after hours, how to use MyAltaMed, and what to do about insurance, refills, billing or medical records.
ALTAMED WESTLAKE
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ADULT MEDICAL
PRIMARY • SENIOR CARE
DENTAL / PHARMACY
VERIFY APPOINTMENT SUITE
GENERAL PEDIATRICS
CHILDREN • TEENS
This Westlake location is not currently listed as an in-person urgent-care center. Call AltaMed Now at
888-499-9303 for qualifying non-life-threatening phone or video care. Call 911 for a potentially life-threatening emergency.
Dental/pharmacy
Suite 220 or suite shown in confirmation
Information review
Official details checked August 4, 2026
Building navigator
Which AltaMed Westlake suite should you use?
2100 West 3rd Street suite and service decoder
| Suite |
Official location name |
Main services |
Arrival check |
| Suite 400 |
AltaMed Medical Group – Westlake, 3rd Street |
Adult primary care, senior care and access to the building’s pharmacy services. |
Most adult medical appointments should follow the Suite 400 instruction. |
| Suite 200 |
AltaMed General Pediatrics and Dental Group – Westlake, 3rd Street |
General pediatrics, pediatric outpatient care and connected dental services. |
Use the pediatric phone or appointment message to confirm the child’s exact check-in area. |
| Suite 220 |
AltaMed Dental Group – Westlake, 3rd Street |
Dental services and the pharmacy listing associated with this building. |
A prescription pickup and dental appointment may have different check-in instructions. |
Best local habit: Save a screenshot showing the service, suite, date, provider and arrival time. “AltaMed on 3rd Street” is not enough information because several departments share one address.
Do not rely only on an old prescription label or previous appointment. The patient may be sent to a different suite for medical care, dental treatment, pediatric care or pharmacy pickup.
Current published schedules
AltaMed Westlake 3rd Street hours by department
Regular hours currently shown in AltaMed’s location directory
| Department |
Monday, Wednesday, Friday |
Tuesday, Thursday |
Weekend |
| Adult medical clinic, Suite 400 |
8 a.m.-5 p.m. |
9 a.m.-5 p.m. |
Closed |
| General pediatrics, Suite 200 |
Monday-Wednesday 8 a.m.-5 p.m.; Friday 9 a.m.-5 p.m. |
8 a.m.-5 p.m. |
Closed |
| Westlake pharmacy |
9 a.m.-7 p.m. |
9 a.m.-7 p.m. |
Closed |
| Dental |
Schedule depends on the dental suite and appointment type. |
Schedule depends on the dental suite and appointment type. |
Confirm directly; Westlake dental entries have separate schedules. |
Regular hours are not a guarantee of same-day availability. Departments may close for holidays, training, maintenance or temporary operational changes. Confirm before a long trip.
Pharmacy advantage: The pharmacy remains open until 7 p.m. on weekdays, later than the regular adult clinic. A prescription may still require provider approval, insurance processing or stock confirmation before pickup.
Choose the right service first
Which Westlake service solves your problem?
SUITE 400
Adult primary or senior care
Use adult medical care for preventive visits, routine illness, chronic-condition management, health screenings, medication follow-up and referrals.
Best for: physicals, diabetes, high blood pressure, asthma, cholesterol, routine women’s health and non-emergency symptoms.
SUITE 200
Child or adolescent medical care
Use the general pediatrics location for well-child visits, vaccines, growth and development, school forms, common illnesses and pediatric follow-up.
Best for: infants, children and teens who need scheduled outpatient pediatric care.
SUITE 220 / BUILDING PHARMACY
Dental care or medication pickup
Follow the dental appointment instructions for oral care. Use the pharmacy instructions for prescription pickup, refill status and medication questions.
Best for: dental appointments, prescription pickup and pharmacy-supported medication services.
Suite 400 services
What adult primary care can handle at AltaMed Westlake
Preventive care
Routine physicals, immunizations, blood pressure checks and age-appropriate screening planning.
Common illness
Evaluation of non-emergency symptoms such as cough, fever, rash, urinary concerns or stomach symptoms.
Chronic care
Ongoing management of conditions such as diabetes, hypertension, asthma, high cholesterol and heart-related risk.
Women’s health
Preventive women’s health, reproductive-health discussions and screening or specialty referrals when appropriate.
Medication review
Evaluation of effectiveness, side effects, interactions and monitoring needs.
Specialist referrals
Clinical evaluation and referral coordination when care outside primary care is needed.
Make a preventive visit more useful
Ask which screenings are due now
Review vaccines and previous records
Bring home blood pressure or glucose readings
Discuss medication side effects
Ask when the next follow-up is due
Confirm how results will be communicated
Billing tip: A preventive physical and evaluation of a separate medical problem can sometimes produce different billing components. Ask before the visit when you plan to discuss a substantial new concern.
Healthy aging
Senior care support available through AltaMed
The Suite 400 location is listed for senior care. AltaMed’s broader senior-services program includes preventive care, chronic-condition support, medication management and help coordinating covered services.
W
Annual wellness care
Screening may include depression, fall risk, tobacco use, home safety and preventive-service planning.
Rx
Medication coordination
Review prescriptions, duplications, side effects, adherence problems and pharmacy needs.
C
Chronic-condition support
Ongoing attention to diabetes, blood pressure, cholesterol and other long-term conditions.
R
Referral coordination
Help organizing specialist, diagnostic and behavioral-health referrals when covered.
T
Transportation help
Qualifying Medicare or senior-care members may receive help understanding transportation benefits.
S
Social support
Connection to eligible health education, social services and community resources.
Suite 200 child care
AltaMed General Pediatrics Westlake and its CHLA connection
The Westlake pediatric center is an AltaMed general-pediatrics location developed in partnership with Children’s Hospital Los Angeles. The site is used for outpatient pediatric care and is identified by AltaMed as a CHLA-affiliated training and care location.
Well-child care
Growth, development, nutrition, preventive counseling and age-appropriate screening.
Vaccines
Routine childhood and adolescent immunizations based on age, history and current recommendations.
Illness visits
Scheduled outpatient assessment of common childhood illnesses and non-emergency concerns.
School and sports forms
Examinations and documentation when the correct appointment type is scheduled.
Developmental concerns
Evaluation of milestones, behavior, learning and referral needs.
Complex-care coordination
Review of outside records and coordination when a child has multiple medical needs.
Bring the child’s immunization record
Bring custody or guardianship documents when needed
List all medicines and allergies
Bring school, IEP or specialist records when relevant
Ask whether the child must fast for any test
Confirm whether dental and medical visits are separate
Same building, separate workflows
Dental appointments and pharmacy pickup are not the same check-in
Dental care
AltaMed provides preventive and restorative dental services through dedicated dental teams. A dental appointment may use Suite 200 or Suite 220 depending on the patient, service and current schedule.
- Confirm the exact suite before arrival.
- Bring dental insurance information when separate from medical coverage.
- Ask whether X-rays, cleaning and treatment occur in one or multiple visits.
- Tell the dental team about medications, pregnancy and medical conditions.
On-site pharmacy
The Westlake pharmacy is currently listed Monday through Friday from 9 a.m. to 7 p.m. and closed on weekends.
- Ask whether the prescription has been received.
- Confirm insurance approval and patient cost.
- Ask whether the medicine is in stock.
- Request clear instructions in the patient’s preferred language.
Refill timing tip: Pharmacy hours do not control how quickly the prescribing clinician approves a refill. Submit routine requests before the medication runs out.
Do not stop an important prescription suddenly unless a qualified clinician instructs you to do so. Call the care team for time-sensitive guidance. Use emergency care for a severe allergic reaction, overdose, breathing problem or loss of consciousness.
Scheduling workflow
How to schedule an AltaMed Westlake appointment
Identify the patient’s age and service
Decide whether the request is for adult primary care, senior care, pediatrics, dental care, pharmacy help or another service.
Check the insurance assignment
For HMO, Medi-Cal or Medicare managed-care coverage, confirm that AltaMed or the selected provider is properly assigned.
Search the current provider directory
Check provider language, gender, location, specialty and appointment availability.
Use MyAltaMed when self-scheduling is available
Sign in and choose the correct patient, visit reason, appointment type and location.
Call for appointments that do not appear online
Contact the Patient Service Center at
888-499-9303.
Request language or accessibility help
State the preferred language, TTY need, mobility accommodation or communication assistance during scheduling.
Write down the suite
Confirm whether the appointment is in Suite 200, 220 or 400.
Review preparation instructions
Ask about fasting, forms, medications, records, arrival time and expected patient payment.
Appointment call script
“I need an appointment at AltaMed Westlake, 3rd Street for [adult primary care, senior care, pediatrics or dental]. The patient is [age], and the insurance plan is [full plan name]. Which provider and suite should we use, is a referral required, and what should we bring?”
First-visit preparation
What to bring to AltaMed Westlake
Government-issued photo identification
Current medical and dental insurance cards
Medication list with doses and directions
Allergy and serious-reaction list
Immunization records
Outside laboratory and imaging results
Specialist or hospital discharge records
Referral or authorization documents
Preferred pharmacy information
Questions written in priority order
Guardianship or representative documents
Expected copay or payment method
Prepare a short symptom summary
1
Start date
When did the concern begin, and was there an illness, injury or medication change?
2
Pattern
What makes it better, worse or return?
3
Effect
How does it affect sleep, eating, school, work, walking or normal activity?
After-hours care routing
Westlake 3rd Street does not currently list in-person urgent care
AltaMed Now
Use 24/7 telephone or video care for qualifying immediate but non-life-threatening concerns.
In-person urgent care
Use AltaMed’s live urgent-care finder to locate a current AltaMed or participating affiliate office.
Emergency department
Use 911 or the nearest emergency department when delay could threaten life or permanent function.
AltaMed identifies these as possible urgent or virtual-care concerns
Cold, cough or flu symptoms
Fever without a serious warning sign
Minor cuts or burns
Sprains or minor injuries
Skin conditions or insect bites
Urinary symptoms
Nausea, vomiting or diarrhea
Back pain or body aches
Call 911 now for emergency warning signs. Examples include chest pressure, severe trouble breathing, facial drooping or one-sided weakness, uncontrolled bleeding, major trauma, seizure lasting several minutes, loss of consciousness or a severe allergic reaction.
24/7 phone and video care
How AltaMed Now works
AltaMed Now connects patients with a provider by telephone or video for qualifying non-life-threatening health concerns. AltaMed states that the service is available 24 hours a day.
Call or use MyAltaMed
Call 888-499-9303 for immediate support or schedule a future virtual visit in the portal.
Complete the intake screening
Nursing staff may review symptoms, medications and the reason for care before the clinician contact.
Keep the phone available
The call may arrive from an unfamiliar, blocked or private number.
Allow the stated contact window
AltaMed advises that the provider may call within a flexible window of up to two hours around the scheduled time.
Answer repeated attempts
The official instructions state that up to three call attempts may be made.
Review the after-visit summary
The care summary and follow-up information may be available through MyAltaMed.
Use a quiet and private location
Connect to Wi-Fi for better video quality
Keep medication bottles nearby
Have a thermometer or home readings available
Know the patient’s physical location
Keep a pharmacy name and phone number ready
Secure online care
What patients can do through MyAltaMed
A
Appointments
Schedule supported visits, review upcoming care and complete eligible check-in tasks.
R
Test results
View laboratory and other results released to the patient account.
M
Messages
Send routine, non-emergency questions to the care team.
Rx
Refills
Request supported prescription renewals and review medication information.
D
Documents
Access available after-visit summaries and health-record information.
$
Billing
Review eligible account information, payments and care-cost estimates.
Do not use a MyAltaMed message for an emergency. Messages may not be reviewed immediately.
The clinic does not appear
Search the exact name “AltaMed Medical Group – Westlake, 3rd Street” and confirm the patient profile.
An appointment type is missing
Dental, pediatric, specialty or first-time visits may require telephone scheduling.
A result is missing
Contact the ordering care team to ask whether the result is complete and released.
A minor needs portal access
Ask AltaMed about proxy access and age-based confidentiality rules rather than sharing passwords.
After the appointment
How to follow up on results, referrals and prescriptions
A result appears before a clinician calls
Review the full result and provider message. Do not change treatment based only on a highlighted value.
The expected result is not visible
Ask whether the test is still processing, awaiting provider review or was completed outside AltaMed.
A specialist has not contacted you
Call Member Services or the referring team to confirm that the referral and authorization were completed.
The pharmacy has no prescription
Confirm the pharmacy location, medicine, approval status and whether a new visit or test is required.
The medication is out of stock
Ask the pharmacy whether it can be ordered, transferred or replaced after clinician approval.
Symptoms are becoming worse
Call the clinical team, use AltaMed Now, visit urgent care or use emergency care based on severity.
Result follow-up script
“I completed [test] on [date] for [provider] at AltaMed Westlake. Can you confirm whether the result is complete, whether the provider reviewed it and what follow-up is recommended?”
Refill follow-up script
“I requested [medication and strength] on [date]. I have [number] doses remaining, and my pharmacy is the AltaMed Westlake pharmacy at 2100 West 3rd Street. Is the request approved, pending or waiting for an appointment?”
Health-plan verification
Insurance, Medi-Cal, Medicare and coverage help
AltaMed accepts many major commercial, Medi-Cal and Medicare plans. Acceptance must be checked at the product level because two plans from the same insurer may use different provider networks.
Read the full plan name from the card
Include the insurer, product, network, medical group and member identification.
Confirm AltaMed assignment
HMO and managed-care patients may need AltaMed or a specific provider listed as the assigned medical group or primary clinician.
Verify the provider and location
Confirm that the selected clinician and Westlake site participate in the exact plan.
Ask about referrals and authorization
Specialty care, testing and some medication services may need advance approval.
Ask about medical versus dental coverage
Dental coverage may use a separate plan, network or identification card.
Document the answer
Save the date, representative, reference number and service discussed.
Medi-Cal
Confirm the managed-care plan, assigned medical group and effective date before the appointment.
Medicare
Confirm whether coverage is Original Medicare, Medicare Advantage or a dual Medicare/Medi-Cal product.
Commercial coverage
Verify the employer or marketplace product, network tier and referral rules.
Documents AltaMed recommends for coverage enrollment help
Current pay stubs or income proof
Previous federal tax return when applicable
Proof of address
Valid photo identification
Social Security cards when applicable
Immigration or citizenship documents when required
Proof of pregnancy when relevant
Information for every household member applying
Costs and patient balances
What to check before paying an AltaMed bill
Confirm the patient and service date
Make sure the balance belongs to the correct family member and appointment.
Compare the insurance explanation of benefits
Review the billed amount, allowed amount, insurance payment and stated patient responsibility.
Identify whether the charge is medical, dental or pharmacy-related
These services may be processed through different insurance benefits.
Question an incorrect assignment or denial
A claim may require corrected insurance, referral or medical-group information.
Ask about payment options before the account becomes overdue
Contact AltaMed Billing and Financial Services promptly.
Billing call script
“I am calling about the AltaMed statement for [patient] and service date [date]. The account shows [amount], while my insurance explanation shows [status]. Please explain the charge, insurance processing and patient responsibility.”
Get estimates by service. A medical visit, dental treatment, laboratory test, pharmacy purchase and outside specialist service may not be included in one estimate.
Health-information request
How to request AltaMed medical records
Check MyAltaMed first
Available test results, visit summaries and portions of the record may already be accessible electronically.
Choose the records and date range
Request only what is needed, such as visit notes, laboratory results, vaccine records or imaging reports.
Complete the authorization fully
AltaMed requires a legible, complete authorization for formal release.
Include photo identification
The patient, parent, legal guardian or authorized representative must provide the required identity documentation.
Submit through an approved method
Use the patient portal, initiate a request by phone, or submit the form using AltaMed’s listed email or fax process.
Allow the processing period
AltaMed states that complete requests are generally processed within 15 business days.
AltaMed Health Information Management contact details
| Contact method |
Official detail |
Best use |
| Phone |
888-499-9303 |
Start a request, ask about urgent pickup or check request status. |
| Fax |
323-201-3212 |
Submit a completed authorization according to AltaMed instructions. |
| Department address |
2035 Camfield Avenue, Commerce, CA 90040 |
Health Information Management administration, not a Westlake clinic appointment. |
| Hours |
Monday-Friday, 8 a.m.-4 p.m. |
Record-department questions and status follow-up. |
The Commerce address is the records department, not the Westlake medical clinic. Do not travel there for an ordinary appointment.
Language, privacy and accessibility
Ask for communication support before the visit
Language assistance
Tell the scheduling representative the patient’s preferred spoken and written language.
TTY and hearing access
Use 800-735-2922 for TTY support and explain which Westlake department is needed.
Confidential communication
AltaMed provides forms for patients requesting communication through an alternative address or method.
Privacy tip for shared households: Ask whether appointment reminders, voicemail, mailed statements or portal access could reveal care to another person. Request available confidential-communication options when necessary.
Do not send detailed medical records through an ordinary email unless AltaMed specifically instructs you to use that address and method.
Troubleshooting
What to do when the Westlake patient process fails
You arrived at the wrong suite
Show the appointment confirmation at the building reception area and call the department before leaving.
The provider is not shown online
Call the Patient Service Center because not every appointment or clinician is available for self-scheduling.
Your plan says AltaMed is not assigned
Contact the health plan and AltaMed Health Coverage Information before receiving non-emergency care.
The referral is still pending
Call Member Services and ask whether clinical review, insurance authorization or an outside appointment is missing.
The pharmacy has not received the refill
Confirm whether the prescribing team approved it and whether the correct Westlake pharmacy was selected.
The clinic is closed
Use AltaMed Now for qualifying non-emergency needs, the live urgent-care finder or emergency care based on severity.
A portal result looks alarming
Contact the ordering team for interpretation. Use urgent or emergency care when symptoms are severe.
A records request is delayed
Confirm that AltaMed received a complete, signed form and photo identification and that 15 business days have passed.
Arrival planning
Map of AltaMed Westlake 3rd Street
AltaMed Medical Group – Westlake, 3rd Street
2100 West 3rd Street, Suite 400
Los Angeles, CA 90057
Main number: 888-499-9303
Before navigation starts: Confirm whether the appointment is in Suite 200, Suite 220 or Suite 400. The map identifies the building, not the department.
Patient questions answered
AltaMed Medical Group Westlake 3rd Street FAQs
Where is AltaMed Medical Group Westlake 3rd Street?
The adult medical clinic is at 2100 West 3rd Street, Suite 400, Los Angeles, California 90057.
What are the adult clinic hours?
The current schedule lists Monday, Wednesday and Friday from 8 a.m. to 5 p.m., and Tuesday and Thursday from 9 a.m. to 5 p.m. The clinic is closed on weekends.
Which suite is used for adult medical care?
Adult primary and senior care are listed in Suite 400. Pediatrics is listed in Suite 200, while dental and pharmacy services use separate building listings.
How do I schedule an appointment?
Call 888-499-9303 or use MyAltaMed when online scheduling is available for the required visit type.
Does the building have a pharmacy?
Yes. The Westlake pharmacy is currently listed from 9 a.m. to 7 p.m. Monday through Friday and is closed on weekends.
Is there in-person urgent care at Westlake 3rd Street?
The location is currently listed for primary care, senior care and pharmacy, not in-person urgent care. Use AltaMed Now or the live urgent-care finder.
What can I do in MyAltaMed?
Patients can manage supported appointments, view released results, send routine messages, request refills, access records and review eligible billing information.
Does AltaMed accept Medi-Cal or Medicare?
AltaMed accepts many Medi-Cal, Medicare and commercial plans. Verify the exact product, assignment, provider and service before care.
How long does a medical-record request take?
AltaMed states that complete, signed requests are generally processed within 15 business days.
What should I do during an emergency?
Call 911 or go to the nearest emergency department for serious or potentially life-threatening symptoms.
Final live actions
Official AltaMed tools for Westlake patients
The important Westlake instructions are explained above. Use these official systems only when you are ready to complete a changing search, appointment, portal, urgent-care, coverage or records action.
