Greater Waterbury, Connecticut · Primary and specialty patient guide
Navigate Alliance Medical Group After the UConn Health Name Change
Alliance Medical Group is now presented as UConn Health Community Network Medical Group, but the older name still appears on portal links, provider profiles, forms and web addresses.
This guide connects those systems. It explains where to find primary and specialty care, which portal to choose, how to schedule, what to bring, how long records and forms can take, and where to question a bill or request financial help.
Two names, one evolving Connecticut network:
Current pages use UConn Health Community Network Medical Group. The Alliance Medical Group name still appears on portal links, location URLs and some patient-facing text. This article uses both names so patients can recognize the correct organization.
Call 911 for an emergency.
Do not wait for a portal message or routine office callback for chest pain, severe breathing difficulty, stroke warning signs, uncontrolled bleeding, loss of consciousness, a severe allergic reaction or another potentially life-threatening condition.
Current name
UConn Health Community Network Medical Group.
Service region
Greater Waterbury and surrounding western Connecticut communities.
Medical-group portal
FollowMyHealth through the official portal directory.
Doctor referral
Records timing
Allow up to 30 days for a complete release.
Which Alliance Medical Group department should you contact?
PRIMARY CARE
Routine, preventive and ongoing care
Choose a primary-care or internal-medicine office for preventive visits, stable symptoms, chronic-condition management, medication monitoring and referrals.
Best for: annual care, diabetes, high blood pressure, cholesterol, thyroid monitoring and long-term medication follow-up.
PEDIATRIC OR WOMEN’S CARE
Age- or life-stage-specific care
Pediatrics serves infants, children and adolescents. Women’s health and OB-GYN services handle preventive, reproductive, pregnancy and pelvic-health needs.
Confirm: patient age, immunization history, pregnancy status, referral requirements and the correct separate portal when applicable.
SPECIALTY CARE
A focused condition or specialist referral
Use the specialty directory for heart, hormone, neurological, lung, sleep, joint, autoimmune, breast, urinary, infectious-disease and surgical care.
Prepare: referral, prior authorization, recent testing, imaging and notes from the referring clinician.
Best first step when you are unsure:
Call the free doctor-referral line at 1-888-299-3676 or the individual office closest to you. Explain the patient’s age, city and main care need.
Why you may see Alliance Medical Group and UConn Health on the same page
Waterbury Hospital became part of the UConn Health Community Network on March 1, 2026. Current medical-office headings now commonly use UConn Health Community Network Medical Group.
You may still see Alliance Medical Group on
- Older web addresses
- FollowMyHealth portal links
- Provider profile labels
- Medical-release forms
- Older statements or appointment documents
You may now see UConn Health on
- Current location headings
- Waterbury Hospital branding
- Community Network announcements
- New patient communications
- Updated office signs and employment materials
Do not create duplicate patient records because of the name change.
Before registering again, call the office and ask whether your existing Alliance Medical Group chart remains active under the UConn Health Community Network name.
Portal caution:
UConn Health’s main MyChart and the Waterbury medical-group FollowMyHealth portal are not automatically interchangeable. Follow the portal link supplied by your specific office.
Alliance Medical Group offices across Greater Waterbury
| Office | Address | Published hours | Phone and local note |
|---|---|---|---|
| Middlebury Primary Care | 1625 Straits Turnpike, Suite 110 Middlebury, CT 06762 |
Monday-Friday, 8:30 a.m.-5 p.m. | 203-758-8107 Large internal-medicine location; verify the suite because several specialties use the same building. |
| Naugatuck Primary Care | 305 Church Street, Suite 15 Naugatuck, CT 06770 |
Mon, Tue, Thu, Fri: 8:30 a.m.-5 p.m. Wednesday: 8:30 a.m.-6 p.m. |
203-729-6641 Wednesday has the latest published closing among the selected offices. |
| Southbury Primary Care | 690 Main Street South, Suite 1 Southbury, CT 06488 |
Monday-Friday, 8:30 a.m.-5 p.m. | 203-264-6503 Do not confuse this with the separate women’s-health location on Poverty Road. |
| Thomaston Primary Care | 205 South Main Street Thomaston, CT 06787 |
Mon-Thu, 8:30 a.m.-5 p.m. Friday, 8:30 a.m.-12 p.m. |
860-283-6255 Friday closes at noon, so call earlier for same-day questions. |
| Watertown Primary Care | 777 Echo Lake Road, Suite A Watertown, CT 06795 |
Monday-Friday, 8:30 a.m.-5 p.m. | 860-274-5497 Primary care and internal medicine. |
| Wolcott Primary Care | 300 Wolcott Road Wolcott, CT 06716 |
Monday-Friday, 8:30 a.m.-5 p.m. | 203-879-8003 Primary care and internal medicine. |
| Woodbury Primary Care | 40 Main Street North Woodbury, CT 06798 |
Monday-Friday, 8:30 a.m.-5 p.m. | 203-266-0080 Confirm parking and building entrance before the first visit. |
| Waterbury Grandview | 134 Grandview Avenue, Suite 204 Waterbury, CT 06708 |
Monday-Friday, 8:30 a.m.-5 p.m. | 203-756-7788 The same address also contains other services on different floors and suites. |
| Waterbury West Main | 1211 West Main Street, First Floor Waterbury, CT 06708 |
Mon and Thu: 8:30 a.m.-5 p.m. Tue and Fri: 1-5 p.m. Wednesday: closed |
203-756-6148 This office has a limited weekly schedule; verify before travel. |
| Chase Outpatient Center | 160 Robbins Street Waterbury, CT 06708 |
Monday-Friday, 8:30 a.m.-5 p.m. | 203-573-7284 Hospital-campus location; confirm the correct entrance and department. |
Greater Waterbury local tip:
Several offices share addresses with specialists, imaging or hospital departments. Save the suite, floor and direct office telephone number rather than navigating only to the street address.
Medical specialists available through the network
| Specialty | Common reasons for care | Published appointment contact |
|---|---|---|
| Cardiology | Heart disease prevention, diagnosis, rhythm concerns and cardiac follow-up. | 203-573-1435 |
| Endocrinology | Diabetes, thyroid disease, osteoporosis, pituitary conditions and other hormone disorders. | 203-758-1004 |
| Infectious disease | Complex infection, recurrent fever, antibiotic management and selected hospital follow-up. | 203-573-7284 |
| Neurology | Headaches, neuropathy, seizures, stroke follow-up, Parkinson’s disease, multiple sclerosis and memory disorders. | 203-568-2959 |
| Pediatrics | Newborn, child and adolescent preventive and illness care. | 203-759-0666 |
| Pulmonary medicine | Asthma, COPD, breathing disorders, lung disease and selected critical-care follow-up. | Middlebury: 203-758-1004 Waterbury: 203-759-3666 |
| Rheumatology | Arthritis, autoimmune conditions and diseases involving joints, muscles and bones. | 203-573-7281 |
| Sleep medicine | Sleep apnea, insomnia and other sleep disorders. | 203-598-7399 |
| Surgery | General surgical evaluation, procedures and postoperative care. | 203-568-2929 |
| Urology | Kidney stones, urinary symptoms, prostate care, low testosterone and urologic cancers. | 203-757-8361 |
| Breast Health Center | Breast evaluation, diagnosis, surgery and coordinated follow-up. | 203-405-7165 |
| Women’s health | Women’s primary care, prevention, imaging and pelvic-health services. | 203-405-7170 |
A referral is not an appointment.
Confirm that the specialist received the referral, the necessary records and any insurance authorization before waiting for a scheduling call.
How to schedule the correct Alliance Medical Group visit
Choose primary care or specialty care
Use primary care for general and ongoing needs. Select a specialty only when the condition requires focused expertise.
Find the direct office number
Each location and specialty publishes its own appointment number. Calling the direct office reduces unnecessary transfers.
State whether you are a new or established patient
A new-patient visit normally requires more history, registration and time than a routine follow-up.
Describe the main reason briefly
Give the symptom, diagnosis or requested service so staff can choose the correct appointment length and provider.
Verify the insurance network
Read the full plan and network name from the card and give the insurer the exact provider and office address.
Confirm referral or authorization status
Ask whether the specialist requires a referral, records, imaging or insurance approval before the appointment.
Ask what is due at check-in
Confirm copay, deductible exposure, self-pay deposit and whether testing may produce separate charges.
Save the full appointment information
Record the doctor, street, suite, floor, arrival time, portal, parking and cancellation instructions.
Appointment call script
“I need a [new-patient, annual, problem or specialist] appointment for [main reason]. My insurance is [full plan and network]. Is the provider accepting patients at this location, do I need a referral or authorization, and what documents and payment should I bring?”
Complete the correct forms before your first appointment
The official patient-form page provides common medical-group forms in English, Spanish and Portuguese.
Health History Form
Include diagnoses, surgeries, hospitalizations, family history, allergies and health risks.
Patient Information Form
Use the legal name, birth date, address, phone, email, emergency contact and insurance details.
Medical Records Release
Authorize the prior doctor or facility to send relevant records to the new office.
Consent and Acknowledgment
Review treatment, privacy, communication and office acknowledgements before signing.
Financial Responsibility
Understand the patient’s responsibility for coverage verification, copays, deductibles and non-covered services.
Patient Health Questionnaire
Answer screening questions accurately so the clinician can safely interpret the visit.
Language-access advantage:
Core patient forms are available in Spanish and Portuguese. Ask the office about free language assistance or accessible communication support when needed.
What to bring to prevent a delayed or incomplete visit
Government-issued photo identification
Current primary and secondary insurance cards
Referral or authorization when required
Medication list with dose and frequency
Allergy and reaction list
Recent outside test results
Relevant imaging reports or discs
Preferred pharmacy details
Home blood-pressure or glucose readings
The actual form that needs completion
Prepare a useful symptom summary
When it started
Record the date, time and situation surrounding the first symptom.
How it changed
Explain whether it is worsening, improving, spreading or returning.
What you tried
List medicines, home care and whether each step helped.
Preventive visit billing tip:
Evaluating a new symptom or changing treatment during a preventive examination can sometimes create a separate problem-oriented service. Ask how the additional concern may affect billing.
Alliance Medical Group, hospital, OB-GYN and cardiology use different portal paths
| Care source | Official portal route | Use it for |
|---|---|---|
| Alliance Medical Group / UConn Health Community Network Medical Group | FollowMyHealth link on the official portal directory | Secure medical-group account access and functions made available by the treating practice. |
| UConn Health Waterbury Hospital | HealthLink | Hospital records, medications, laboratory and imaging results and vaccination records. |
| OB-GYN | Separate OB-GYN portal listed in the directory | Use when the appointment instructions specifically identify the OB-GYN system. |
| Cardiology Associates | Separate Athenahealth portal | Cardiology-related secure account access when directed by that practice. |
Do not assume one portal contains every record.
A medical-group office visit, hospital test, cardiology service and OB-GYN appointment may appear in different systems.
HealthLink is the hospital portal.
It can show medical records, medications, lab and imaging results and vaccination information. Parents requesting access for a child should contact Patient Access at 203-573-6113.
What to do when a record or appointment is missing
You used HealthLink but need an office record
Return to the portal directory and select the medical-group FollowMyHealth link.
You used FollowMyHealth but need hospital imaging
Check HealthLink or contact the hospital department that performed the test.
A cardiology record is missing
Check whether the care was provided through Cardiology Associates and its separate Athena portal.
You cannot create a HealthLink account
Registration may require the medical-record number, last four Social Security digits or email address already connected to the record.
You changed your phone or email
Ask the office to verify the demographic information attached to your chart before creating another account.
You need a complete historical record
Submit the formal medical-release form rather than relying only on portal screens.
You need access to a child’s chart
Use the formal proxy-access process. Do not create a duplicate chart or share passwords.
The result is medically urgent
Call the treating office. Portal technical support cannot interpret test results or provide treatment advice.
HealthLink technical support
Child portal access
How Alliance Medical Group telehealth appointments work
The medical group describes telehealth visits using doxy.me. Patients schedule the visit by telephone with the individual provider office.
Call the treating office
Ask whether the condition and appointment type are suitable for video or telephone care.
Confirm insurance coverage
Telehealth coverage, cost sharing and geographic rules can vary by plan and service date.
Test the device
Use a smartphone, tablet, computer or laptop with a working camera, microphone and stable internet connection.
Choose a private space
Use a quiet, well-lit room where personal medical information cannot be overheard.
Prepare measurements
Have medications, temperature, blood pressure, glucose readings or photographs ready when relevant.
Know the in-person backup plan
The provider may direct you to an office, laboratory, imaging center, urgent care or emergency department.
Telehealth cannot replace every examination.
New severe symptoms, major injury, emergency warning signs and conditions requiring hands-on examination or immediate testing need in-person care.
How to confirm insurance without relying on an outdated plan list
A complete current medical-group insurance list was not clearly published on the accessible official pages reviewed for this guide. Verify coverage directly with the insurer and the exact treating office.
Read the complete plan name
Use the product and network printed on the insurance card, not only the insurance-company name.
Identify the exact provider
Give the insurer the doctor’s complete name rather than asking only about Alliance Medical Group.
Give the exact office address
A provider may work at several locations with different billing or participation arrangements.
Describe the planned service
Office care, hospital services, laboratory work, imaging and procedures may process differently.
Ask about referral and authorization
An in-network provider can still require plan approval for a specialist, test or procedure.
Record the verification details
Save the insurer representative’s name, date, call reference and stated patient responsibility.
Insurance-verification script
“My plan is [full product and network]. I am seeing [provider] at [complete address] for [visit or service]. Is the provider and location in network, is authorization required, and what copay, deductible or coinsurance should apply?”
Separate hospital and physician verification:
A physician office may be in network while a hospital, laboratory, imaging provider or other professional involved in treatment has a different contract.
How to identify and pay the correct Alliance Medical Group bill
Identify the bill heading
Confirm whether the statement belongs to UConn Health Community Network Medical Group, Waterbury Hospital, cardiology or another provider.
Match the service date and provider
Compare the statement with your appointment confirmation and insurer explanation of benefits.
Review insurance processing
Check billed charges, insurance payment, contractual adjustment and patient responsibility.
Question errors before paying
Contact Patient Accounts if the provider, plan, adjustment or amount appears incorrect.
Select the medical-group payment option
The official bill-pay page separates UConn Health Community Network Medical Group from Waterbury Hospital.
Save the confirmation
Keep the payment date, confirmation number and statement account information.
Patient Accounts
Monday-Friday, 8:30 a.m.-3:30 p.m.
Online-payment support
Avoid including full payment-card details in ordinary email.
Billing-question script
“I am calling about the statement for service date [date] from [provider]. My insurance explanation shows [status], but the bill shows [balance]. Please explain the charge, insurance payment, adjustment and patient responsibility.”
What the published Waterbury Hospital charity-care policy provides
Waterbury Hospital states that charity care may be available when the responsible person lacks the financial resources to pay within a reasonable time.
Confirm that your medical-group balance qualifies.
The published policy is a Waterbury Hospital policy. Ask Patient Accounts whether it applies directly to your UConn Health Community Network Medical Group statement or whether another application is required.
Application expectations
- Complete a charity-care application
- Apply for public assistance unless found ineligible
- Disclose household income
- Disclose relevant assets
- Provide supporting financial documents
Documents named in the policy
- Most recent federal tax return
- Checking and savings statements
- Investment and certificate-of-deposit statements
- Proof of income for the prior 12 months
- Public-assistance determination
| Annual household income | Published discount | Important condition |
|---|---|---|
| Below 200% of the federal poverty guideline | 100% | Eligibility requires the completed review and required documentation. |
| Below 225% | 60% | Applied under the policy after other applicable adjustments. |
| Below 275% | 40% | Household income and asset rules apply. |
| Below 300% | 20% | A completed application is required. |
| Below 400% | 10% | The current online revision should be confirmed before relying on the policy. |
Published asset limit:
The policy describes $7,500 or less for an individual and $15,000 or less for a couple, while excluding a primary residence, necessary commuting vehicles and retirement accounts.
Determination timing:
The policy states that a decision letter is issued within 30 days after a complete application is received.
How to request Alliance Medical Group records
Download the medical-release form
Use the HIPAA-compliant authorization supplied through the official medical-group records page.
Enter complete patient information
Include the legal name, date of birth, contact information and any patient identifier requested.
Choose a clear date range
A focused beginning and ending date prevents unnecessary pages and helps the recipient identify the relevant care.
Specify the record type
Request visit notes, laboratory results, imaging reports, medication history, immunizations, billing records or the complete chart.
Name the recipient
Include the complete doctor, facility, insurer, patient or other authorized recipient and delivery information.
Sign and date the authorization
Records cannot be released without a valid signed HIPAA authorization or legally recognized representative authority.
Allow up to 30 days
The official records page requests 30 days for release to the patient or another physician.
Confirm receipt when the deadline matters
Ask the receiving specialist whether records arrived rather than assuming that submission completed the transfer.
Portal access is not always a complete record.
Use a formal release when another doctor, insurer, attorney, school or government program requires the complete medical chart.
Records-status script
“I submitted a signed medical release on [date] for [record type and date range] to be sent to [recipient]. Can you confirm that the request is complete, whether anything is missing and the expected release date?”
How long form completion can take
| Form type | Published processing time | Delivery information |
|---|---|---|
| CL&P or Yankee Gas form | Allow seven days. | The office states that completed forms are mailed back to the company. |
| Disability form | Allow 14 days. | The office states that completed forms are mailed back to the originator. |
| Physical or medication form | Allow 48 hours. | Confirm pickup, portal, fax or other delivery instructions with the office. |
| Complete medical-record release | Allow up to 30 days. | Sent to the patient or another authorized recipient. |
Bring the original complete form
Fill in the patient section first
Add the deadline and destination
Confirm whether an appointment is required
Ask whether a completion fee applies
Keep a copy before submission
A provider may be unable to certify information not supported by the chart.
Disability, work, school, medication and utility forms may require a recent examination, diagnosis or objective testing.
Form-request script
“I need a [physical, medication, utility or disability] form completed by [deadline]. Does the patient need an appointment, what records are required, is there a fee and how will the completed form be returned?”
Handle results, refills and referrals without calling the wrong department
A medical-group test result is missing
Check FollowMyHealth and contact the ordering office when the expected timeframe has passed.
A hospital imaging result is missing
Check HealthLink or contact the hospital department that performed the test.
An abnormal result appeared before a call
Do not diagnose yourself from a flag alone. Contact the ordering clinician for interpretation.
You need a routine refill
Request it before the medicine runs out and provide the medication, dose and correct pharmacy.
The pharmacy received nothing
Confirm the pharmacy location and ask whether the provider requires an appointment, laboratory test or authorization.
A specialist has not contacted you
Ask the referring office where the referral was sent, whether records were included and whether insurance approval remains pending.
Your symptoms are worsening
Contact the treating office for clinical guidance and use urgent or emergency care when the condition cannot safely wait.
You need information for another doctor
Use a formal record release when portal printouts do not contain the complete information required.
Result follow-up script
“I completed [test] on [date] for [provider]. Can you confirm whether the result is complete, which portal should contain it, whether the provider reviewed it and what next step is recommended?”
Practical tips that can prevent a second trip
Save the suite number
Middlebury, Grandview Avenue and hospital-campus buildings contain several offices.
Check Friday hours
Thomaston closes at noon Friday, and West Main Street opens only in the afternoon on Friday.
Use the direct office phone
Direct numbers reduce transfers through the main hospital directory.
Ask which portal contains the result
Medical-group, hospital, OB-GYN and cardiology records can use different systems.
Start records early
The published release period is up to 30 days.
Bring every form
The office cannot complete a school, utility, disability or medication form that it does not receive.
Verify both hospital and doctor
Network participation and billing can differ between the medical professional and facility.
Recognize both organization names
Alliance Medical Group and UConn Health Community Network Medical Group may refer to the same evolving network.
Ask for help before collections
Contact Patient Accounts early when a balance, payment plan or charity-care application is difficult to manage.
Call the department that can solve your problem
| Need | Contact | Best use |
|---|---|---|
| Doctor referral | 1-888-299-3676 | Finding a physician when you do not already have an office. |
| Hospital main line | 203-573-6000 | General department routing. |
| Medical-group primary-care routing | Use the direct office number | Appointments, refills, referrals, symptoms and clinical instructions. |
| HealthLink technical support | 888-824-0514 | Hospital portal registration and login problems. |
| Child HealthLink access | 203-573-6113 | Requesting parent or guardian portal access. |
| Patient Accounts | 203-573-7116 | Online-payment help, statements and financial questions. |
| Billing email | onlinebp@wtbyhosp.org | Non-urgent online-payment access questions. |
| Crisis intervention | 203-573-6500 | Local behavioral-health crisis routing. Call 911 for immediate danger. |
| Emergency | 911 | Life-threatening or immediately dangerous conditions. |
Do not send personal medical questions through the public email form.
The hospital states that it cannot correspond about specific health questions or forward general emails to medical staff.
Alliance Medical Group service area map
The map below centers on the Greater Waterbury medical-group area. Use the exact address and suite in the appointment confirmation for final navigation.
Before leaving home:
Compare the city, street, suite, floor, provider and direct phone number. Do not rely only on the Alliance Medical Group name because the network has numerous offices.
Alliance Medical Group frequently asked questions
Is Alliance Medical Group now part of UConn Health?
Yes. Current pages use UConn Health Community Network Medical Group after Waterbury Hospital became part of the UConn Health Community Network on March 1, 2026.
Where are Alliance Medical Group offices located?
Primary and specialty offices serve Waterbury, Middlebury, Naugatuck, Southbury, Thomaston, Watertown, Wolcott, Woodbury and nearby Connecticut communities.
How do I make an appointment?
Call the direct number on the provider or location page. The official appointment page also routes requests by medical department.
Which patient portal should I use?
Use the official portal selector. Medical-group patients are directed to FollowMyHealth, hospital patients to HealthLink, and cardiology or OB-GYN patients may use separate systems.
Which specialties are available?
The network lists internal medicine, cardiology, endocrinology, infectious disease, neurology, OB-GYN, orthopedics, pediatrics, pulmonary medicine, rheumatology, sleep medicine, surgery, urology, breast care and women’s health.
How long do medical records take?
Allow up to 30 days after submitting a complete signed HIPAA-compliant medical release.
How long do disability and utility forms take?
The official page lists seven days for CL&P and Yankee Gas forms, 14 days for disability forms and 48 hours for physical or medication forms.
How do I pay an Alliance Medical Group bill?
Use the UConn Health Community Network Medical Group option on the official bill-pay page. Call Patient Accounts at 203-573-7116 for access or statement problems.
Is financial assistance available?
Waterbury Hospital publishes a charity-care policy. Ask Patient Accounts whether your medical-group balance qualifies and which current application is required.
What should I bring to my visit?
Bring identification, insurance cards, medication and allergy lists, referral information, relevant outside records, pharmacy details and any form requiring completion.
Official Alliance Medical Group patient tools
The important workflows are explained above. Use the official system when you are ready to search a current provider, confirm an office, enter the portal, pay a bill or submit a records form.