Buffalo Medical Group Buffalo NY 2026: Doctors, Portal & Locations

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Buffalo and Western New York patient guide · Updated for 2026

Find the Right Buffalo Medical Group Doctor, Building and Care Route

Buffalo Medical Group is a large multispecialty medical practice serving Buffalo, Williamsville, Orchard Park, Lockport, Niagara Falls and surrounding Western New York communities. Its network combines primary care, specialty medicine, imaging, rehabilitation, sleep care and hospital coordination.

This guide explains the practical patient process inside one page: where each main location is, which services are available, how to become a patient, who qualifies for SameDay Care, what changed with laboratory testing, how MyBMGChart messaging charges work and how to request records or proxy access.

Find a BMG doctor Open MyBMGChart Choose the right care
Call 911 for a medical emergency. Do not wait for a portal response or SameDay appointment for chest pain, severe breathing difficulty, sudden stroke symptoms, excessive bleeding, loss of consciousness, major trauma or another potentially life-threatening condition.
Five main locations

Buffalo, Williamsville, Orchard Park and Lockport.

Main number

716-630-1000

Billing office

716-630-2600

General hours

Weekdays, 8:30 a.m.–4:30 p.m.; offices vary.

Official review

Patient details checked August 2026.

Start with the correct care level

Which Buffalo Medical Group service should you use?

PRIMARY CARE OR SPECIALIST Routine, preventive or ongoing care

Use your regular BMG primary-care or specialty office for physicals, screening, chronic-condition management, medication follow-up, referrals and non-urgent symptoms.

Best for: continuity, planned tests, long-term treatment, preventive care and specialist follow-up.
BMG SAMEDAY CARE Same-day non-emergency concern

SameDay Care is reserved for established BMG primary-care patients. Contact your PCP office first or use available MyBMGChart scheduling.

The current SameDay page lists 295 Essjay Road in Williamsville and requires advance scheduling.
911 OR EMERGENCY DEPARTMENT Severe or dangerous symptoms

Emergency departments have the equipment, specialists and continuous monitoring needed for life-threatening illness, major injury, stroke or heart symptoms.

Do not use SameDay Care, an e-visit or a routine MyBMGChart message for an emergency.
Simple rule: Call your regular BMG office first when the concern is not an emergency. The team can direct you to your doctor, a video visit, e-visit, SameDay Care, outside urgent care or the emergency department.

Go directly to the patient task you need

The important instructions are explained inside this article so you only leave the page to perform a live doctor search, portal login, appointment request, payment or form submission.

Five main patient locations

Buffalo Medical Group locations and what each building provides

Main BMG locations, service strengths and local routing tips
Location Major services listed Practical local tip
85 High Street
Buffalo, NY 14203 		Primary care, family medicine, internal medicine, cardiology, oncology, dermatology, gastroenterology, imaging, ophthalmology, ENT, pulmonary care, urology, women’s health and other specialties. This downtown medical location has many departments. Save the provider name, floor and suite—not only “85 High Street.”
295 Essjay Road
Williamsville, NY 14221 		SameDay Care, cancer care, cardiology, hematology, imaging, orthopedics, women’s health, pulmonary care, radiation oncology and urology. The current SameDay Care page identifies this as the active SameDay location. Schedule before traveling.
325 Essjay Road
Williamsville, NY 14221 		Primary care, family and internal medicine, dermatology, allergy, behavioral health, gastroenterology, ENT, ophthalmology, physical therapy, sleep medicine, pain management and other specialties. Do not confuse 325 Essjay with 295 or 425 Essjay. Check the street number on every appointment confirmation.
3900 North Buffalo Road
Orchard Park, NY 14127 		Primary care, family and internal medicine, cardiology, cancer care, dermatology, imaging, gastroenterology, orthopedics, pulmonary care, women’s health and surgical specialties. The building serves Southtowns patients and has broad specialty coverage, but individual department hours can differ.
6950 South Transit Road
Lockport, NY 14094 		Primary care, family and internal medicine, imaging, oncology, gastroenterology, allergy, podiatry, pulmonary care, orthopedics and nephrology. Confirm whether your requested specialist is physically present on the appointment day because some services use selected schedules.

Satellite and hospital locations

Satellite offices

2121 Main Street in Buffalo, 425 and 6325 Main Street in Williamsville, and 621 10th Street in Niagara Falls are listed as satellite locations.

Catholic Health hospitals

BMG lists Mercy Hospital of Buffalo and Sisters of Charity Hospital locations among its hospital affiliations.

Kaleida Health hospitals

BMG hospitalist service is also listed at Buffalo General Medical Center and Millard Fillmore Suburban Hospital.

Address-matching warning: Williamsville appointments may occur at 295 Essjay, 325 Essjay, 425 Essjay or 6325 Main Street. These are different buildings.
Open live location directory Call main routing: 716-630-1000
First-appointment workflow

How to become a Buffalo Medical Group patient

Buffalo Medical Group states that it accepts new primary-care and specialty patients. Availability depends on the physician, location and specialty, and high-demand departments may have longer waits.

Choose primary care or specialty care Start with a family medicine or internal medicine provider when you need a regular doctor. Search a specialty only when you know the type of clinician required.
Search by specialty and ZIP code Use the BMG doctor finder to compare provider location, specialty, direct telephone number and profile.
Call the provider office directly Ask whether the clinician is accepting new patients, whether a referral is required and which location should be used.
Verify the exact insurance product Give staff the insurer, plan, network and member ID exactly as printed on the card.
Send previous records before the visit Obtain relevant office notes, test results, imaging reports, medical history and specialist records.
Complete registration paperwork The form requests demographic, contact, insurance, emergency-contact, workers’ compensation and no-fault information.
Prepare medication information List prescriptions, over-the-counter products, vitamins and herbal medicines with doses.
Arrive approximately 15 minutes early Allow time for centralized reception, identity verification, insurance review, payment and building directions.
Photo identification
Primary and secondary insurance cards
Completed registration form
Medication and allergy list
Relevant tests and imaging reports
Referral or authorization when required
Health-care proxy documents when applicable
Transportation after sedation or a procedure
New-patient call script
“I am looking for a Buffalo Medical Group [primary-care doctor/specialist] near [ZIP code]. My insurance is [full plan and network]. Is the provider accepting new patients? Do I need a referral or authorization? Which address and department should I use, and which records or forms are required before the first appointment?”
Search BMG doctors Open new-patient forms
Choosing your regular doctor

Family medicine, internal medicine and coordinated care

Family medicine

Family medicine providers may treat children, young adults and adults, depending on the provider’s practice.

  • Annual physicals
  • Preventive screening
  • Routine illness care
  • Chronic-condition management
  • Medication and referral coordination
Internal medicine

Internal medicine generally focuses on young adults and older adults and can be useful when a patient has several adult medical conditions.

  • Adult preventive care
  • Complex medical histories
  • Multiple medications
  • Long-term disease management
  • Specialist coordination
Coordinated-care advantage: BMG primary-care and specialty providers can share authorized information through the same electronic record, reducing repeated history-taking and helping clarify who follows results, medications and referrals.
Virtual new-patient option: BMG’s family-medicine page states that some patients can establish primary care through a video visit. Call the physician office or 716-630-2544 to ask whether a virtual establishment visit is appropriate.
Established primary-care patients only

How Buffalo Medical Group SameDay Care works

SameDay Care provides an after-hours or holiday option for non-emergency problems affecting an established BMG primary-care patient. It is not a public walk-in urgent-care clinic.

Who may use it

Patients who already have a Buffalo Medical Group primary-care physician.

Current listed location

295 Essjay Road, Williamsville, NY 14221.

How to access it

Contact the BMG primary-care office first or use available MyBMGChart scheduling.

Why BMG patients may use SameDay Care

The clinician can access the established BMG record
A report is sent to the patient’s BMG PCP
Advance scheduling may reduce waiting
Imaging or radiology access may be available
Cost may be lower than outside urgent care or emergency care
Follow-up remains connected to the regular PCP
Not for urgent or emergency symptoms: Buffalo Medical Group specifically identifies chest pain, excessive bleeding and sudden stroke symptoms as reasons to use emergency care instead.
Official-page inconsistency: Some older BMG service pages still mention Orchard Park SameDay Care, while the current dedicated SameDay page lists only 295 Essjay Road. Confirm the appointment address before driving.
Check current SameDay details Call 716-630-1000
Urgent needs outside office hours

How to reach Buffalo Medical Group after hours

Call the main number For an urgent problem after office hours, call 716-630-1000.
Give a working callback number Confirm the number slowly and remove call blocking so the on-call physician can reach you.
Keep the telephone available Avoid placing other calls while waiting for the on-call physician.
Call again when no callback arrives BMG advises patients to call again after a reasonable period to verify that the correct number was recorded.
Follow the clinician’s direction The on-call physician may recommend a prescription, appointment, urgent-care visit or emergency department.
Do not wait for the on-call service during an emergency. Call 911 immediately when symptoms may be life-threatening.
Care from home

Buffalo Medical Group video visits and e-visits

Video visit

A scheduled live appointment conducted through MyBMGChart with audio and video.

BMG lists annual wellness visits, acute illness, general dermatology, routine follow-up, postoperative follow-up, hospital follow-up and some new-patient consultations among possible uses.

E-visit

A structured electronic clinical interaction through MyBMGChart for selected non-emergency problems.

E-visits are available in primary care and several specialties, but the exact condition and patient eligibility must be confirmed in the portal.

How to convert an office visit to video

Call the provider office Ask whether the appointment type, insurance and clinical need qualify for video.
Confirm the MyBMGChart account Make sure login access works before the appointment day.
Test the device Check the camera, microphone, speaker, internet connection and battery.
Prepare home measurements Have a thermometer, blood-pressure cuff, scale or glucose information available when relevant.
Complete virtual check-in Review medications, insurance, consent and copay information before joining.
Virtual care has limits. Choose in-person or emergency care when the provider must perform a physical examination, procedure, imaging, laboratory collection or immediate treatment.
Review BMG virtual care Open MyBMGChart
Secure online patient tools

What patients can do through MyBMGChart

A
Appointments

Schedule supported visits and review past or upcoming appointment details.

M
Messages

Send simple, non-urgent questions about established problems and recent care.

T
Results

View released test results and the provider’s comments.

Rx
Refills

Request physician-approved refillable prescriptions.

V
Virtual care

Complete eligible video visits and e-visits.

CI
Check-in

Use supported e-check-in, arrival and waiting-room features.

Travel limitation: Buffalo Medical Group states that MyBMGChart cannot be accessed outside the United States. Complete important portal tasks before international travel and save the physician office number.
The portal is not an emergency channel. Do not send chest pain, severe breathing problems, possible stroke or rapidly worsening symptoms and wait for a message.
Log in to MyBMGChart Portal feature guide
Avoid unexpected portal charges

When a MyBMGChart message may be billed

Most portal messages are not billed. A patient-initiated message may become a medical-advice service when the provider uses clinical expertise and spends at least five minutes reviewing the chart and preparing a recommendation.

Portal messages that are usually simple versus potentially billable
Usually not billed May be billed to insurance Better alternative for complex issues
Scheduling an appointment Assessing a new symptom or medical problem Office, video or e-visit
Requesting a refill Changing a medication or dose Medication-management visit when needed
Brief update about health Reviewing extensive outside records Scheduled consultation
Question about a visit within seven days Changing a treatment plan Follow-up appointment
Simple result question that does not change care Providing diagnosis or a new referral Clinical visit
The provider should tell you if the response was billed
Copay or deductible depends on insurance
A related message within seven days is not billed again
A provider-initiated exchange is not billed under this policy
No bill is submitted when the provider responds after three business days
A request to schedule a visit instead of answering is not billed
Best message format: Use the portal for one simple request about an existing issue. Schedule a visit when you need a diagnosis, detailed record review, medication change or new treatment plan.
Questions about message billing

716-630-2600

Urgent clinical concern

Call the physician office or main number rather than waiting for a portal response.

Arrival and waiting choices

MyBMGChart e-check-in, lobby kiosks and car waiting

Patients with a mobile number on file may be able to complete electronic check-in and choose whether to wait in the building or in their vehicle.

MyChart mobile app

Open Appointments, complete e-check-in and select “I’m Here” when prompted. Wait for the follow-up text directing you to the correct waiting area.

Lobby kiosk

Use the kiosk to confirm appointment details and choose a waiting location. Staff can text when the provider is ready.

Reception desk

Patients may still check in with a representative and ask to wait in the car when that option is available.

Keep your mobile number current. Car-waiting and arrival notifications depend on the correct mobile telephone number being attached to the BMG account.
Multispecialty care network

Buffalo Medical Group services explained by patient need

Service category, purpose and what to confirm
Care category Examples What to confirm before scheduling
Primary care Family medicine, internal medicine, preventive care and chronic-condition management. Age range, new-patient status, location and insurance.
Heart and lung Cardiology, cardiac imaging, Coumadin clinic, pulmonary care and pulmonary-function testing. Referral, medication instructions and test preparation.
Digestive care Gastroenterology, colon and rectal surgery, general surgery and colonoscopy screening. Procedure location, bowel preparation, fasting and transportation.
Cancer and blood disorders Oncology, hematology, surgery, infusion, imaging and coordinated cancer care. Recent pathology, imaging, authorization and treatment location.
Bone, joint and rehabilitation Orthopedics, sports medicine, physical medicine, physical therapy and podiatry. Imaging, referral, therapy authorization and functional goals.
Women’s health Obstetrics, gynecology, urogynecology, mammography and related procedures. Pregnancy status, prior records, imaging and appointment type.
Head, eye, skin and allergy Dermatology, ophthalmology, ENT, audiology and allergy-immunology. High-demand wait time, referral and whether testing occurs during the first visit.
Sleep and behavioral care Adult and pediatric sleep medicine, home sleep testing, behavioral health and counseling support. Age, testing location, overnight schedule and insurance authorization.
Pharmacy-services clarification: BMG pharmacists provide clinical medication consultation for conditions such as diabetes, hypertension and heart failure. The BMG pharmacy service does not function as a retail pharmacy where patients fill ordinary prescriptions.
Browse all BMG services
Important change effective December 31, 2025

Buffalo Medical Group onsite laboratory testing has ended

Do not rely on older location pages that still display “Laboratory Services.” Buffalo Medical Group’s current laboratory notice says onsite laboratory testing was discontinued after December 31, 2025.

BMG now works with Quest Diagnostics for laboratory collection and testing. The official notice states that Quest has 32 locations across Western New York.

Confirm that the clinician placed the order Ask whether the order was sent electronically to Quest or whether you need a paper copy.
Find an in-network Quest location Do not assume every laboratory site has the same insurance participation or test capability.
Book a Quest appointment Use the Quest scheduler or call 866-MYQUEST.
Review preparation instructions Confirm fasting, timing, medication and specimen requirements with the ordering office.
Bring identification and insurance Carry the order when instructed, plus photo identification and insurance cards.
Ask who will communicate the result Quest performs the test, but the ordering BMG office should interpret it and explain the next step.
Missing laboratory order script
“My Buffalo Medical Group provider ordered [test] on [date]. I am at Quest Diagnostics, but the order is not visible. Please confirm whether it was submitted electronically, which Quest location received it and whether any fasting or timing instructions apply.”
Review BMG laboratory update Call Quest: 866-697-8378
Radiology and diagnostic testing

Buffalo Medical Group imaging locations and preparation

Published radiology hours
Location Published hours Practical reminder
295 Essjay Road Monday–Friday, 7 a.m.–6 p.m. Confirm the exact test, arrival time and whether contrast is planned.
3900 North Buffalo Road Monday–Friday, 7 a.m.–6 p.m. Confirm whether the order and authorization identify Orchard Park.
85 High Street Monday–Friday, 8:30 a.m.–4:15 p.m. Allow extra time for downtown parking and finding the correct department.
6950 South Transit Road Monday–Friday, 8:30 a.m.–4:30 p.m. Check whether the selected imaging type is offered at Lockport.

Imaging services listed by BMG

Bone densitometry
CT scanning
Fluoroscopy
General X-ray
3T MRI
Digital mammography and biopsy
Nuclear medicine
Ultrasound and vascular ultrasound
Do not invent your own preparation. Ask the imaging team whether you must fast, change medication, complete kidney-function testing, avoid metal, disclose pregnancy or arrange transportation.
Check current imaging details
Current 2026 payer information

How to verify insurance with Buffalo Medical Group

BMG states that it participates with most major insurance providers and publishes a current 2026 payer grid. Participation still depends on the exact insurer product, provider, location and service.

Read the entire plan name Provide the insurer, product, network, member number and group number.
Name the exact BMG provider A medical group may participate while a particular clinician or service has different requirements.
Give the complete address Ask about 85 High Street, 295 Essjay, 325 Essjay, Orchard Park or Lockport specifically.
Identify the service Verification for an office visit does not automatically verify imaging, surgery, infusion, sleep testing or another procedure.
Ask about authorization Confirm whether the insurer requires a referral, prior authorization or facility-specific approval.
Request an expected patient amount Ask about copay, deductible, coinsurance, facility charges and separate professional bills.
Insurance-verification script
“My insurance is [full product and network]. I am seeing [provider] at [exact BMG address] for [visit, imaging, test or procedure]. Is the provider, location and service in network? Do I need a referral or prior authorization, and what copay, deductible or coinsurance should I expect?”
Canadian patients: BMG states that it treats Canadian patients. Call the quote line at 716-630-1258 to discuss financial arrangements before scheduling.
Open the current payer grid Call billing: 716-630-2600
Statements and patient responsibility

How to review a Buffalo Medical Group bill

Confirm the patient and service date Match the statement with an actual BMG appointment, imaging service, procedure or portal medical-advice charge.
Compare the explanation of benefits Review the insurer’s submitted charge, allowed amount, payment, adjustment and assigned patient responsibility.
Check which organization billed Hospital, laboratory, imaging, anesthesia, device or outside facility services may generate a separate statement.
Review portal-message billing A complex message may appear as a medical-advice service when the provider used at least five minutes of clinical expertise.
Question errors before paying Call the BMG billing office when the provider, insurance, service, payment or balance appears wrong.
Billing-question script
“I am calling about the statement for [patient] and service date [date]. The BMG statement shows [amount], while the insurance explanation of benefits shows [amount or status]. Please explain the charge, insurance payment, adjustment and patient responsibility, and tell me whether the claim needs correction or reprocessing.”
Billing office

716-630-2600

Administration

716-630-2500

New York HIPAA authorization

How to request records from Buffalo Medical Group

Use the “Release from BMG” form Select the form authorizing Buffalo Medical Group to send records to you or another person or organization.
Identify the patient completely Enter the patient name, birth date, address and other requested identifying information.
Name the receiving person or organization Provide the complete recipient name and address.
Choose a date range or entire record A narrow date range can reduce unnecessary documents and processing.
Initial sensitive categories separately Alcohol or drug treatment, mental-health information and HIV-related information require specific initials when included.
State the reason and expiration Complete the purpose and the date or event when the authorization expires.
Sign in the correct capacity A legal representative should identify the authority that permits signing for the patient.
Release of Information Department
Buffalo Medical Group
295 Essjay Road
Williamsville, NY 14221
Useful request details

Include the provider, department, date range, recipient and the exact records needed.

Records “to BMG” and “from BMG” are different forms. Use “to BMG” when another provider should send information into the BMG record. Use “from BMG” when BMG should release information.
Specialist-visit shortcut: Ask the receiving office whether it needs the entire chart or only the latest consultation, medication list, imaging report, pathology, procedure note and laboratory results.
Open official release forms
Family and caregiver access

MyBMGChart proxy access for children and adults

Minor proxy access

A parent, legal guardian or health-care proxy may request access through the minor proxy form.

  • Birth through age 11: full proxy access is described.
  • Ages 12 through 17: access becomes limited.
  • The minor must have an appointment and MyBMGChart account before access begins.
Adult-to-adult proxy access

The adult patient must authorize another adult to access portions of the electronic record.

  • The patient and proxy information must be completed.
  • The patient must sign the authorization.
  • The form is returned to the physician office.
  • The form states that processing may take approximately two weeks.
Do not share passwords. Use formal proxy access so each person uses a separate account and access can be limited or revoked properly.
Download proxy forms
Hospital coordination

What happens when a BMG patient is hospitalized?

Buffalo Medical Group maintains hospitalist teams at Buffalo General Medical Center, Mercy Hospital of Buffalo, Millard Fillmore Suburban Hospital and Sisters of Charity Hospital.

Hospital-based care

Hospitalists are available inside participating hospitals to manage inpatient medical needs.

Record review

The hospitalist team reviews hospital information and relevant records from outside physicians.

Discharge coordination

The team communicates with the patient, family and primary doctor and reconciles hospital and home medications.

Use the nearest appropriate emergency department during an emergency. Do not delay emergency treatment solely to reach a preferred affiliated hospital.
Local Western New York shortcuts

Practical Buffalo Medical Group tips that prevent delays

01
Read the Essjay number twice

295, 325 and 425 Essjay Road are separate destinations.

02
Use the current lab notice

Onsite BMG laboratory testing ended after December 31, 2025, even though older location pages may still mention lab services.

03
Schedule SameDay first

SameDay Care is not an open public walk-in clinic.

04
Ask who follows the result

Clarify whether the PCP, specialist or procedure physician will explain the test and next step.

05
Check Buffalo weather

Allow extra travel and parking time during snow or freezing conditions and verify office status before leaving.

06
Update the mobile number

Appointment reminders, car-waiting texts and callback instructions depend on accurate contact information.

07
Use a visit for complex questions

A detailed portal request may be billed and may still require an appointment.

08
Download forms before arrival

Completing registration, proxy and release paperwork at home reduces front-desk delays.

09
Save the direct physician number

The main number can route calls, but a direct office number is faster for results, referrals and refills.

Downtown Buffalo main location

Buffalo Medical Group at 85 High Street map

Buffalo Medical Group
85 High Street
Buffalo, NY 14203
Main number: 716-630-1000
This is one BMG location, not the address for every appointment. Confirm the exact building, department and suite shown in the appointment confirmation.
10 patient questions answered

Buffalo Medical Group frequently asked questions

Is Buffalo Medical Group accepting new patients?

Yes. BMG states that it continually accepts new primary-care and specialty patients, although availability and waiting time vary by provider and department.

Where are BMG’s five main locations?

The main locations are 85 High Street, 295 Essjay Road, 325 Essjay Road, 3900 North Buffalo Road and 6950 South Transit Road.

Who can use SameDay Care?

SameDay Care is intended for established BMG primary-care patients with non-emergency medical problems. Contact the primary-care office or use available portal scheduling first.

Can SameDay Care treat an emergency?

No. Call 911 or use an emergency department for chest pain, possible stroke, excessive bleeding or another serious emergency.

What can I do in MyBMGChart?

You can manage appointments, view results, request refills, communicate with the care team, use supported check-in features and complete eligible virtual visits.

Can a portal message be billed?

Yes. A patient-initiated response may be billed when it requires medical expertise and at least five minutes of provider time. Simple scheduling, refill and brief follow-up messages generally are not billed.

Does BMG still draw laboratory samples onsite?

BMG announced that onsite laboratory testing ended on December 31, 2025. Patients are now directed to Quest Diagnostics.

How early should a new patient arrive?

BMG asks new patients to arrive approximately 15 minutes early for registration and forms.

How do I request BMG medical records?

Complete the Authorization for Release of Health Information from BMG and submit it using the current instructions from the Release of Information Department.

Does Buffalo Medical Group treat Canadian patients?

Yes. Prospective Canadian patients can call 716-630-1258 to discuss financial arrangements.

Final live actions

Official Buffalo Medical Group patient tools

The major patient rules and workflows are explained above. Use the official systems when you are ready to search a live provider directory, confirm a location, log into the portal or download a form.

Find a doctor Find a location MyBMGChart login New-patient forms SameDay Care Virtual care Procedure preparations Official contact page
Independent patient-information notice:

USMedicalGroup.org is not Buffalo Medical Group and does not schedule appointments, provide diagnosis or treatment, confirm insurance coverage, process payments, release records or guarantee provider availability. Locations, services, office hours and patient policies can change.

This guide is educational and does not replace advice from a qualified healthcare professional. Call 911 for a life-threatening emergency.

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