Navigate Carondelet Medical Group Without Using the Wrong Portal or Office
Carondelet Medical Group provides primary and specialty care at more than a dozen locations in and around Tucson. Its physicians and advanced-practice clinicians work across family medicine, cardiology, surgery, orthopedics, urology, podiatry and related services.
This guide explains the full patient journey inside one page: how to find the right doctor, identify the correct office, schedule an appointment, choose the correct portal, verify insurance, understand separate bills, obtain records and request cost or financial help.
Tucson, Green Valley and nearby Southern Arizona communities.
More than a dozen physician-practice locations.
833-582-0514 or the individual office.
Official patient details checked August 2026.
Which Carondelet service should you use?
Use a primary care or specialty office for checkups, medication follow-up, chronic-condition management, referrals, planned procedures and non-emergency symptoms.
Ask whether your doctor, another clinician or a same-day appointment can address the problem. Carondelet Medical Group does not advertise one universal walk-in urgent-care system.
Carondelet operates hospital and neighborhood emergency departments that are open 24 hours a day.
What Carondelet Medical Group is—and what it is not
Carondelet Medical Group is the physician-practice side of Carondelet’s Southern Arizona healthcare network. Carondelet Health Network also operates hospitals, emergency centers, diagnostic services and other facility-based programs.
- Primary care office appointments
- Specialist consultations and follow-ups
- Routine prescription management
- Office-based referrals and orders
- Physician-practice portal information
- Office visit and professional billing
- Hospital admissions and discharges
- Emergency-department treatment
- Hospital imaging, procedures and surgery
- Hospital portal records
- Hospital statements and payment plans
- Hospital Health Information Management requests
How to find a Carondelet Medical Group doctor
Common Carondelet Medical Group locations
Carondelet operates more than a dozen medical-group offices. The table below highlights frequently listed primary and specialty locations. Provider schedules and services can change, so call the office before traveling.
| Office | Address | Phone | Common use |
|---|---|---|---|
| Northwest | 551 W. Magee Road, Tucson, AZ 85704 | 520-498-6467 | Primary care, podiatry, orthopedics and selected surgical providers. |
| Riverstone | 4892 N. Stone Avenue, Suite 100, Tucson, AZ 85704 | 520-396-1360 | Primary care and selected specialists. |
| Foothills | 5605 E. River Road, Suite 219, Tucson, AZ 85750 | 520-314-4275 | Family medicine and primary care. |
| Irvington | 4790 S. Calle Santa Cruz, Tucson, AZ 85714 | 520-777-2277 | Primary care appointments. |
| St. Joseph’s Plaza | 6565 E. Carondelet Drive, Suite 155, Tucson, AZ 85710 | 520-849-8900 | Primary care near St. Joseph’s Hospital. |
| Cardiology East | 6567 E. Carondelet Drive, Suite 225, Tucson, AZ 85711 | 520-886-3432 | General, interventional and structural cardiology. |
| Orthopedics | 6567 E. Carondelet Drive, Suite 415, Tucson, AZ 85711 | 520-887-7700 | Orthopedics, joint, sports and surgical care. |
| St. Mary’s Multispecialty | 1707 W. St. Mary’s Road, Suite 101, Tucson, AZ 85745 | 520-622-5912 | General surgery, podiatry, urology and other specialties. |
| Cardiology West | 1707 W. St. Mary’s Road, Suite 101, Tucson, AZ 85745 | 520-396-1370 | Cardiology near St. Mary’s Hospital. |
| Green Valley | 400 W. Camino Casa Verde, Suite 100, Green Valley, AZ 85614 | 520-625-1760 | Selected surgical and specialty appointments. |
How to schedule a Carondelet Medical Group appointment
What to bring to a Carondelet appointment
Use Carondelet preregistration messages carefully
Carondelet uses electronic registration tools for some scheduled services. A patient may receive a text or email to confirm demographic and insurance information or sign forms.
Choose the correct Carondelet patient portal
Select the login labeled for Carondelet Medical Group physicians and specialists when the information concerns a clinic appointment or professional practice.
Use the Carondelet Health Network hospital portal for hospital services, discharge summaries, procedure notes and available pathology, radiology or laboratory results.
Contact the treating clinic or hospital medical-record department when an older record, image disc or unreleased result does not appear.
What to do when the Carondelet portal does not show what you need
Carondelet Medical Group services explained
| Service | What it commonly covers | What to ask before scheduling |
|---|---|---|
| Primary care | Preventive visits, screenings, common illness, medication management and chronic conditions. | Is the provider accepting new patients and your exact plan? |
| Cardiovascular care | General cardiology, interventional care, electrophysiology, structural heart and vascular treatment. | Do you need a referral, ECG, imaging, laboratory work or prior cardiac records? |
| General surgery | Evaluation and treatment of conditions that may require an operation or procedure. | Where will the consultation, testing and surgery occur, and which bills are separate? |
| Orthopedics | Joint, bone, sports, hand and musculoskeletal care, including surgical and nonsurgical treatment. | Should you bring prior X-rays, MRI images, reports or therapy records? |
| Urology | Urinary, bladder, kidney, prostate and related surgical conditions. | Are laboratory, imaging or referral records required before the visit? |
| Podiatry | Foot and ankle evaluation, wound concerns and selected surgical care. | Is the problem appropriate for an office visit or urgent emergency evaluation? |
| Weight-loss surgery | Bariatric evaluation, education, surgery planning and postoperative support. | Which insurer requirements, supervised programs, tests and seminars are required? |
| Hospital-connected testing | Imaging, laboratory, procedures and hospital-based care ordered by a physician. | Which facility will perform it, is authorization complete and who will send separate bills? |
Insurance accepted by Carondelet
Carondelet Health Network lists a wide range of commercial, managed Medicaid, Medicare Advantage and health-insurance exchange plans. The published hospital-network list is useful for screening, but it is not a guarantee that every medical-group doctor or professional service is in network.
| Category | Examples currently listed | What still requires verification |
|---|---|---|
| Commercial | Aetna, Blue Cross Blue Shield of Arizona, Cigna, UnitedHealthcare, First Health, HealthSmart, Tricare and other networks. | Exact HMO, PPO, employer network, provider and office. |
| AHCCCS managed Medicaid | Arizona Complete Health, Care1st, Health Choice, Mercy Care, Molina Complete Care and UnitedHealthcare Medicaid. | Assigned provider, referral rules and specialist authorization. |
| Medicare Advantage | Aetna, Banner, BCBS Arizona, Cigna, Humana, Mercy Care, Molina, OptumCare, UnitedHealthcare and other products. | Exact product, IPA or medical group assignment and provider participation. |
| Marketplace | BCBS Arizona, Ambetter, Oscar, UnitedHealthcare and other exchange products. | The exchange network, office, specialist and facility. |
| Veteran and military | Tricare, TriWest, VA Community Care and Veterans Evaluation Services. | Authorization, referral expiration and approved service. |
Why Carondelet patients may receive several statements
Before paying any statement
Use for a Carondelet hospital statement or hospital-insurance question.
Use only after confirming that the bill is a qualifying Carondelet hospital bill.
How to request a Carondelet hospital price estimate
Carondelet payment-plan terms explained
Carondelet advertises qualifying hospital payment plans with 0% interest, no application or annual fee, selectable monthly payment dates and no early-payoff fee. A cash down payment may be required.
| Estimated balance | Published term available | Planning note |
|---|---|---|
| Less than $250 | Up to 4 months | Confirm the minimum monthly payment and due date. |
| $251-$500 | Up to 6 months | Ask whether a down payment is required. |
| $501-$1,000 | Up to 10 months | Confirm whether the estimate includes only hospital charges. |
| $1,001-$2,500 | Up to 12 months | Save the signed agreement and recurring-payment terms. |
| $2,501-$5,000 | Up to 24 months | Ask how final bill changes affect the agreement. |
| $5,001 or more | Up to 36 months | Review financial assistance before accepting a large payment obligation. |
Carondelet financial-assistance options
Free screening may help identify government programs for children, older adults, pregnant patients, households with children, people who may be disabled and victims of crime.
Carondelet states that patients with household income below 200% of the federal poverty level may qualify, subject to a confidential application and financial documentation.
Uninsured patients may qualify for discounted local-market rates and reasonable payment schedules through the hospital’s uninsured program.
| Need | Phone | Use it for |
|---|---|---|
| Government and family assistance | 800-374-4637 | Program screening and eligibility-enrollment information. |
| Charity Care information | 888-233-7868 | Financial application requirements and charity-care review. |
| Patient advocate | 866-904-6871 | Uninsured discounts and patient financial-resource questions. |
How to request Carondelet medical records
Check the physicians-and-specialists portal first. Contact the exact clinic when you need a complete office chart, referral record or information not available online.
Use the electronic medical-record request offered by Carondelet Health Network Health Information Management.
Contact the radiology department at the facility where the study occurred.
Fax: 520-872-4976
Monday-Friday, 8:30 a.m.-4 p.m., excluding holidays.
Tucson, AZ 85745
How to handle results, refills and referrals
How to request free communication assistance
Carondelet provides qualified medical-language interpretation, American Sign Language support and communication aids for patients who are non-English speaking, have limited English proficiency, are deaf or hard of hearing, or have visual or speech disabilities.
Carondelet emergency departments and phone numbers
| Emergency facility | Address or service area | Phone | Important note |
|---|---|---|---|
| St. Joseph’s Hospital | 350 N. Wilmot Road, Tucson, AZ 85711 | 520-873-3000 | Level I Trauma Center and comprehensive hospital emergency services. |
| St. Mary’s Hospital | 1601 W. St. Mary’s Road, Tucson, AZ 85745 | 520-872-3000 | Hospital emergency care with heart, vascular and stroke services. |
| Holy Cross Hospital | 1171 W. Target Range Road, Nogales, AZ 85621 | 520-285-3000 | 24-hour emergency care serving Santa Cruz County. |
| Marana Emergency Center | Marana area | 520-872-4000 | Neighborhood emergency center; call for current directions. |
| St. Raphael’s Emergency Center | Tucson-area neighborhood emergency center | 520-493-0499 | Open 24/7 with emergency imaging including X-ray, ultrasound and CT. |
What the No Surprises Act may protect
Health plans generally must cover emergency services without prior authorization and apply in-network cost-sharing rules in qualifying situations, even when an emergency provider is out of network.
Uninsured or self-pay patients may request a written estimate for scheduled non-emergency care. A bill at least $400 above the estimate may qualify for the federal dispute process.
Practical Tucson tips that can prevent wasted trips
The correct portal, record request and payment system depends on where the service occurred.
Medical questions should go to the treating practice rather than a general hospital switchboard.
Several East Tucson specialties are located on Carondelet Drive in different suites.
A hospital can be in network while a physician, radiologist or laboratory is not.
Hospital and medical-group information may not appear in the same account.
Call the financial counselor with the physician, procedure and insurance details before scheduled care.
Charity care, uninsured discounts or government coverage may reduce the amount before a payment plan is created.
A written radiology report does not automatically include the CT, MRI or X-ray image files.
Ask for free medical-language or ASL assistance instead of relying on a child or untrained family member.
Carondelet Medical Group contact directory
| Patient need | Contact | Use it for |
|---|---|---|
| Medical group scheduling | 833-582-0514 | General appointment routing when the provider profile does not supply a clearer option. |
| Medical group information | 520-872-7000 | General Carondelet Medical Group information and feedback. |
| Hospital portal help | 888-252-8149 | Hospital portal self-enrollment and account assistance. |
| Hospital billing or insurance | 520-872-7100 | Questions about a Carondelet hospital statement or hospital coverage. |
| Hospital estimate or payment plan | 833-850-5052 | Personalized hospital estimates and qualifying payment-plan questions. |
| Hospital medical records | 520-872-1088 | Hospital Health Information Management requests. |
| Financial assistance | 888-233-7868 | Charity-care application and financial-document requirements. |
| Emergency | 911 | Potentially life-threatening illness, injury or severe symptoms. |
Carondelet Medical Group frequently asked questions
What is Carondelet Medical Group?
It is a Southern Arizona physician network offering primary and specialty care at more than a dozen Tucson-area locations.
How do I find a Carondelet doctor?
Use the official Find Care directory, open the provider profile and verify the specialty, office, direct phone number and scheduling option.
How do I schedule an appointment?
Call the individual clinic or use online scheduling when displayed. General medical-group scheduling is available at 833-582-0514.
Which patient portal should I use?
Use the physicians-and-specialists login for a medical-group office visit and the hospital portal for hospital, emergency or facility care.
Does Carondelet accept my insurance?
Carondelet lists many plans, but participation differs by doctor, office, hospital and service. Verify every part of the planned care with the insurer.
Why did I receive several bills?
Physicians, hospitals, laboratories, radiologists, anesthesiologists and other providers may bill separately for the same episode of care.
How do I request medical records?
Contact the medical-group office for clinic records. Use the hospital portal or Carondelet Health Information Management for hospital records.
Can I request a cost estimate?
Yes. Gather the physician, diagnosis, planned treatment and insurance information, then call 833-850-5052 for a personalized hospital estimate.
Does Carondelet offer financial assistance?
Options include government-program screening, charity-care review, uninsured discounts and qualifying payment plans.
When should I use a Carondelet emergency room?
Use emergency care for chest pain, severe breathing trouble, stroke signs, uncontrolled bleeding, seizures, major trauma, loss of consciousness or another potentially life-threatening condition.
Official Carondelet patient tools
The important rules and practical steps are explained above. Use the official pages below when you are ready to complete a live provider search, appointment, portal login, payment or medical-record request.