Mid-South patient guide · Tennessee, Mississippi and Arkansas
Connect Every Baptist Medical Group Visit Without Starting Over
Baptist Medical Group is the physician network connected with Baptist Memorial Health Care. It includes more than 1,500 providers, more than 40 specialties and more than 200 clinics serving urban and rural communities across the Mid-South.
This page explains how to choose a doctor, locate the correct clinic, schedule care, use Memphis-area walk-in services, activate MyChart, understand message charges, verify insurance, pay a bill, request records and apply for financial assistance.
Confirm the correct Baptist organization. This guide covers the Mid-South Baptist Medical Group using baptistdoctors.org, baptistonline.org and Baptist OneCare MyChart. Baptist Medical Groups in Florida and other regions use different providers, portals, phone numbers and billing systems.
Call 911 for an emergency. Do not wait for a MyChart response, virtual visit or walk-in primary care appointment for chest pain, severe breathing trouble, possible stroke, uncontrolled bleeding, severe allergic reaction, loss of consciousness or another potentially life-threatening condition.
Provider network
More than 1,500 physicians and advanced practice providers.
Specialties
More than 40 primary and specialty care fields.
Clinic network
More than 200 clinics throughout the Mid-South.
Official review
Patient information checked August 1, 2026.
Start with the right care path
Which Baptist Medical Group service should you use?
PRIMARY CARE
Routine, preventive or ongoing health care
Choose family medicine, internal medicine or pediatrics for annual visits, vaccinations, chronic-condition management, medication monitoring, screenings and referrals.
Best for: wellness, blood pressure, diabetes, asthma, cholesterol, continuing symptoms and long-term care coordination.
WALK-IN OR VIRTUAL CARE
New non-emergency illness or minor injury
Selected Memphis clinics accept walk-ins. Established patients may also be offered a video visit or electronic visit through Baptist OneCare MyChart.
Best for: minor illness, simple injury, cold or flu symptoms and concerns that do not appear life-threatening.
EMERGENCY DEPARTMENT
Serious or rapidly worsening symptoms
A physician clinic cannot replace emergency treatment when delay could threaten life, breathing, circulation, brain function or permanent function.
Call 911 for chest pain, stroke symptoms, severe bleeding, major breathing trouble or loss of consciousness.
Practical sequence: Start with a primary care provider for continuing health needs, use walk-in or virtual care for eligible short-term concerns, move to a specialist when referred and use emergency services when serious warning signs appear.
Avoid the wrong portal
Which Baptist Medical Group does the keyword refer to?
This article applies when
- Your clinic is in West Tennessee, North or Central Mississippi, or East Arkansas.
- Your paperwork mentions Baptist Memorial Health Care.
- Your portal is called Baptist OneCare MyChart.
- Your appointment line is 844-837-2433.
- Your clinic appears on baptistdoctors.org or baptistonline.org.
You may need another Baptist system when
- Your provider is in Pensacola or Northwest Florida.
- Your appointment is with Baptist Health in Kentucky.
- Your portal invitation uses a different Baptist organization name.
- Your bill lists a different corporate address or account portal.
- Your clinic cannot find your record in Baptist OneCare.
Portal safety check: Compare the provider name, clinic city and organization shown on your appointment confirmation with the heading on the sign-in page before entering a password, medical information or payment details.
Mid-South care network
Where Baptist Medical Group provides care
Baptist Medical Group operates primary care and specialty practices throughout West Tennessee, North and Central Mississippi and East Arkansas. Some practices are in major cities, while others serve smaller rural communities.
West Tennessee
Memphis, Germantown, Collierville, Bartlett, Atoka, Covington, Union City, Dyersburg and surrounding communities.
Mississippi
Southaven, Olive Branch, Oxford, Columbus, Jackson, Meridian, Grenada, New Albany and regional rural communities.
East Arkansas
Selected primary, specialty, cancer and hospital-connected services, including communities such as West Memphis and Forrest City.
Do not choose by distance alone. Two Baptist clinics near each other may offer different specialties, age limits, walk-in access, laboratory services, insurance participation and new-patient availability.
What to verify before choosing a location
The provider practices at that exact address
The office accepts new patients
The service is available at that clinic
Your exact insurance network is accepted
A referral is not required first
The office hours match your appointment
Laboratory or imaging is on site when needed
Parking and suite instructions are saved
Doctor and appointment workflow
How to find and schedule a Baptist Medical Group doctor
Choose primary care or a specialty
Family medicine treats patients across the lifespan. Internal medicine generally focuses on adults. Pediatrics focuses on children. A specialist treats a narrower condition or organ system.
Search by ZIP code, city, doctor or specialty
Use the physician and location tools to compare distance, provider credentials, clinic address and listed services.
Check whether the provider accepts new patients
A provider may appear in the directory but have limited appointment types or temporary new-patient restrictions.
Verify the insurance network
Give the clinic and insurer the complete plan and network name printed on the card. Do not ask only whether the company name is accepted.
Ask whether a referral is required
HMO and other managed-care plans may require primary-care assignment, referral approval or prior authorization before specialty care.
Schedule online or call 844-837-2433
The location assistance line is published as available Monday through Friday from 7:30 a.m. to 5 p.m.
Confirm the appointment type
Ask whether the booking is a new-patient visit, annual preventive visit, Medicare wellness visit, problem visit, procedure, telehealth visit or specialist consultation.
Save the exact check-in instructions
Record the provider, street address, suite, arrival time, expected payment, forms, testing and cancellation requirement.
Appointment call script
“I need a [new-patient, wellness, follow-up or symptom] appointment near [ZIP code]. My insurance is [full plan and network]. Can you confirm which provider is accepting patients, whether the provider and clinic are in network, whether I need a referral and what I should bring or pay at check-in?”
Prevent check-in delays
What a new Baptist Medical Group patient should prepare
Government-issued photo identification
Current primary and secondary insurance cards
Medication list with dose and frequency
Allergy and reaction information
Current pharmacy name and location
Past surgery and hospital history
Recent laboratory and imaging results
Specialist and previous physician records
Referral or prior authorization
Family medical history
Home blood-pressure or glucose readings
Questions written in priority order
Describe a new symptom clearly
1
When it began
State the first day, whether the onset was sudden and whether symptoms are improving or worsening.
2
What changes it
Explain what triggers, relieves or worsens the concern.
3
What you tried
List medicines, home treatments and the result of each attempt.
Transfer-of-care shortcut: Ask the new clinic which part of your old chart it actually needs. Recent office notes, medication history, immunizations, laboratory results and imaging reports are often more useful than an unorganized complete chart.
Memphis-area same-day access
Baptist Medical Group walk-in clinic locations and hours
Baptist Medical Group currently identifies three Memphis-area primary care practices with walk-in convenience for minor illnesses and injuries. These clinics can also coordinate the visit with an established Baptist primary care physician through the shared electronic record.
Current Baptist Medical Group walk-in options
| Clinic |
Address |
Walk-in hours |
Practical note |
| Humphreys Family Practice Clinic |
1717 W. Massey Road, Memphis, TN 38120 |
Monday-Thursday, 8 a.m.-7 p.m.; Friday, 8 a.m.-5 p.m.; Saturday, 8 a.m.-noon |
Scheduled office hours are Monday-Friday, 8 a.m.-5 p.m. |
| Memphis Primary Care Associates |
1520 Union Avenue, Memphis, TN 38174 |
Monday-Friday, 8 a.m.-5 p.m. |
Office and walk-in hours are currently listed together. |
| Forest Hill Family Practice |
8970 Winchester Road, Memphis, TN 38125 |
Monday-Friday, 8 a.m.-4 p.m. |
Regular office hours continue until 5 p.m. |
Walk-in care is not emergency care. Call 911 for severe symptoms. A clinic may also redirect a patient whose condition requires imaging, monitoring, hospital treatment or specialist emergency evaluation.
Before leaving for a walk-in clinic
Confirm the current closing time
Ask whether patient intake remains open
Bring identification and insurance cards
Bring medication and allergy lists
Know when the symptoms started
Bring relevant outside test results
Give the name of your regular physician
Ask how follow-up will be coordinated
Memphis traffic tip: Call before traveling near the final intake hour. Clinic capacity, staffing and patient volume may affect whether a late walk-in can be evaluated that day.
Care from home
How Baptist Medical Group virtual care works
Video visit
A patient speaks with a physician or nurse practitioner through a phone, tablet or computer. The clinician can review symptoms, observe visible concerns and prescribe medication when medically appropriate.
E-visit
A patient exchanges secure information and messages with the clinic. The provider may evaluate the concern, provide advice, recommend testing or prescribe treatment when appropriate.
Prepare for a video visit
Use a charged phone, tablet or computer
Test the camera, microphone and internet
Choose a private, well-lit room
Keep medication bottles nearby
Record temperature, weight or blood pressure
Upload requested photographs or documents
Complete electronic check-in early
Know the nearest pharmacy location
A virtual visit has limits. A clinician may direct you to an office, laboratory, imaging center, urgent care facility or emergency department when a physical examination or immediate testing is necessary.
Baptist OneCare portal
What Baptist Medical Group MyChart can do
A
Appointments
Schedule, reschedule or cancel eligible visits and review appointment details.
E
Electronic check-in
Review registration information and complete available pre-visit tasks.
M
Secure messages
Send routine questions to participating providers and care teams.
Rx
Medications
Review medication information and request eligible prescription renewals.
T
Test results
View results released into the electronic record and read provider comments.
$
Billing
View account summaries and make online payments.
Activate MyChart with an activation code
Open Baptist OneCare MyChart
Select the option labeled “Use My Activation Code.”
Enter the 15-digit activation code
Also provide the requested identity details, including the last four digits of the Social Security number and date of birth.
Create the username and password
The official instructions describe a username between six and 20 characters, followed by a password and security question.
Enter an accessible email address
Use an account you can open securely for alerts and account recovery.
Review and accept the user agreement
Confirm that the displayed patient identity and organization are correct before proceeding.
Activate without a code
Select “Sign Up Now,” enter the requested identifying information and submit the online identity-verification request. The clinic can also provide enrollment help.
Know when a message may be billed
Baptist MyChart medical-advice charges explained
Most short messages remain free. A question that requires substantial clinical review, medical decision-making and at least five minutes of provider time may be billed to insurance as telehealth.
Messages that may be billed
- A new symptom requiring medical evaluation
- A request to change medication
- A meaningful change in a chronic condition
- A chronic-care check requiring record review
- A medical form requiring provider judgment
Messages normally not billed
- Scheduling an appointment
- Requesting a routine prescription refill
- A question that results in an office appointment
- A question about a visit from the previous seven days
- A short post-procedure follow-up update
Published response expectation: The official policy states that providers are committed to responding within three business days. Do not use messaging when a condition requires same-day evaluation.
Possible patient costs described by the official policy
| Coverage |
Possible cost described |
What to verify |
| Medicare |
Often no out-of-pocket charge; some patients may owe approximately $3-$8 |
Secondary coverage and current telehealth benefits. |
| Private insurance |
Often low or no cost; a deductible or excluded benefit may produce approximately $33-$50 |
Deductible, copayment and telehealth-message coverage. |
| Maximum described |
The policy states patient responsibility may be as high as $50 |
The amount is determined by insurance processing and the specific service. |
Emergency warning: A MyChart message is not continuously monitored. Call 911 for an emergency and contact the clinic directly for a time-sensitive medical problem.
More than 40 fields
Baptist Medical Group specialties and where to start
Common specialty categories and first steps
| Care category |
Examples inside the network |
Best starting point |
| Primary and age-based care |
Family medicine, internal medicine, pediatrics and geriatric medicine |
Choose a continuing primary care provider. |
| Heart and circulation |
Cardiology, electrophysiology and cardiovascular or thoracic surgery |
Ask whether a referral, heart test or prior record is required. |
| Cancer and blood disorders |
Cancer care, oncology, hematology, breast surgery and gynecologic oncology |
Gather pathology, imaging and prior treatment records. |
| Brain, spine and nerves |
Neurology, neurosurgery, neurocritical care and rehabilitation |
Confirm whether imaging must be reviewed before scheduling. |
| Digestive and abdominal care |
Gastroenterology, colorectal surgery and general surgery |
Ask about referral, procedure preparation and medication restrictions. |
| Women’s health |
Obstetrics and gynecology, maternal-fetal care and women’s surgical specialties |
State whether care is routine, pregnancy-related or symptom-based. |
| Bones and movement |
Orthopedic surgery, physical therapy, rheumatology and podiatry |
Bring imaging, injury dates and treatments already attempted. |
| Lungs and sleep |
Pulmonology, critical care and sleep medicine |
Bring prior sleep studies, lung tests and equipment information. |
| Eyes, ears and communication |
Ophthalmology, optometry, audiology and otolaryngology |
Confirm whether medical or vision or hearing coverage applies. |
| Other specialized services |
Endocrinology, nephrology, infectious disease, radiology, wound care and palliative care |
Verify clinical records, referral and insurance authorization. |
Care-coordination advantage: Baptist OneCare can help participating providers review medications, allergies, diagnostic results and prior clinic information across connected Baptist locations.
Verify the exact network
Insurance accepted by Baptist Medical Group
Baptist Medical Group states that it accepts most major health insurance plans. Individual physician practices may accept additional plans, and network participation can change.
Do not rely only on the insurer’s name. A company may sell several HMO, PPO, EPO, Medicare Advantage, Medicaid or marketplace networks. A Baptist hospital may also participate differently from a Baptist Medical Group physician.
Read the complete plan name
Find the product and network printed on the front or back of the insurance card.
Call the insurance company
Give the representative the physician name, clinic address and planned service.
Ask whether the provider and location are both in network
A provider may work from more than one location with different contracting arrangements.
Check referral and prior-authorization rules
Confirm whether the plan requires a PCP assignment, referral, pre-certification or approved testing facility.
Ask about the expected patient amount
Confirm the office copay, deductible, coinsurance and whether separate laboratory, imaging or facility charges are expected.
Save the call reference number
Record the date, representative and reference number when the insurer confirms coverage.
Insurance verification script
“My plan is [complete product and network], member ID [number]. I plan to see [provider] at [exact clinic address] for [visit or procedure]. Is the provider and location in network? Do I need a referral or authorization, and what office, laboratory, imaging or facility amount should I expect?”
How to read the Explanation of Benefits
Submitted charge
The amount billed to the insurer before contractual adjustments.
Allowed amount
The maximum contracted amount recognized by the insurance plan.
Plan payment
The portion paid by the insurance company.
Patient responsibility
The deductible, copayment, coinsurance or non-covered amount assigned to the patient.
An EOB is not a bill. Compare it with the Baptist statement before paying. Contact both the insurer and the clinic when provider, service date or adjustment information does not match.
Professional and facility charges
How Baptist Medical Group billing and online payment work
One visit may produce separate bills. A physician’s professional service, hospital facility, laboratory, radiologist, anesthesiologist or outside provider may bill separately.
Insurance information is submitted
The clinic files the claim using the insurance and demographic information provided by the patient.
The insurer processes the claim
The plan applies network contracts, deductibles, copayments, coinsurance, authorization and coverage rules.
An Explanation of Benefits is issued
Review what was paid, adjusted, denied or assigned to patient responsibility.
Baptist issues the patient statement
Compare the account, service date, provider and remaining balance with the insurance explanation.
The patient pays or requests correction
Question an incorrect provider, duplicate charge, unprocessed insurance payment or authorization denial before assuming the balance is final.
Pay through MyChart
Sign into Baptist OneCare MyChart
Use the official MyChart portal and verify that the account name is correct.
Select Billing
Open the Billing icon at the top of the account.
Choose Account Summary
Review outstanding bills, service dates and available payment options.
Pay with a debit or credit card
Save or print the confirmation number after payment.
Pay without a MyChart account
The guest-payment option requires the guarantor account number, the last name printed on the bill and debit card, credit card or bank-account information.
Billing-question script
“I am calling about the statement for service date [date]. The bill lists [provider and amount], while my insurance explanation shows [status]. Please explain the submitted charge, contractual adjustment, insurance payment and patient responsibility, and tell me whether the claim needs correction or reprocessing.”
Ask before scheduled care
Cost estimates and unexpected-charge prevention
Baptist provides an online cost-estimation tool and Good Faith Estimate information. An estimate is especially useful for uninsured patients, self-pay patients and people with a large deductible.
Ask for the physician’s professional charge
Ask whether a facility fee applies
Ask which laboratory will process specimens
Ask whether imaging interpretation is separate
Ask about anesthesia or pathology charges
Confirm authorization before the service
Keep the written estimate
Compare every final bill with the estimate
Estimate request script
“I am scheduled for [service] with [provider] at [location]. Please provide the expected professional charge and tell me whether there may also be facility, laboratory, imaging, pathology, anesthesia or outside-provider charges. Is a written Good Faith Estimate available?”
Estimate limitation: The final amount can change when the service performed differs from the expected service, additional testing becomes medically necessary or an independent provider bills separately.
Professional-services assistance
Baptist Medical Group financial assistance
Baptist maintains separate financial-assistance policies for hospital charges and professional services. Baptist Medical Group physician and non-physician services are addressed through the Professional Services Financial Assistance Policy.
Who may qualify
Uninsured and medically underinsured patients with an established need based on household size, financial circumstances and Federal Poverty Guidelines.
Where to apply
Return the completed application and required documents to the billing office or facility where the professional service was received.
Important deadline
The professional-services policy instructs applicants to submit the completed application and supporting documents within 10 business days of the first billing statement.
Documents that may be requested
Completed financial-assistance application
Household-size information
Recent pay statements
Federal tax return or income evidence
Unemployment or benefit documentation
Insurance or uninsured information
The first billing statement
Account and service-date information
Assistance may not cover every bill. Outside laboratories, independent physicians and other non-participating providers may send separate charges that are not covered by Baptist’s assistance decision.
Financial-assistance call script
“I received a professional-services bill from Baptist Medical Group and may qualify for assistance. Please confirm whether this provider participates, the application deadline, the income period and household documents required, where I should submit the application and whether collections activity can be paused during review.”
Portal copy or formal release
How to request Baptist Medical Group medical records
Use MyChart for immediate access
Patients can review available results, visit information, medications, allergies, immunizations and other released health information.
Use a formal request for transfer
A signed request is more appropriate when another provider, attorney, insurer or patient needs a complete or certified set of records.
Identify where the treatment occurred
The official instructions require the request to be submitted to the location where care was received.
Choose the correct form
A patient requesting a copy or directing a release uses the Patient Directed Request for PHI form.
Use the authorization form for another requester
A non-patient-initiated request generally requires an Authorization to Release Protected Health Information signed by the patient or authorized representative.
Request a useful date range
State the beginning and ending dates and the specific clinic, physician or hospitalization involved.
Select the needed record types
Examples include office notes, laboratory results, imaging reports, operative reports, pathology, medication history or billing records.
Name the recipient accurately
Include the full recipient name, address, secure fax or other approved delivery details.
Keep a copy of the signed request
Save the submission date, destination and confirmation.
Follow up with the treatment location
Use the clinic or facility’s Health Information Management contact when the expected processing period has passed.
Portal screenshot limitation: A screenshot may be enough for personal reference, but a specialist, insurer, employer or legal process may require an official record sent directly by the maintaining facility.
Free communication assistance
Language, disability and patient-advocacy support
Baptist states that it provides free communication assistance to people with disabilities and free language services to patients whose primary language is not English.
Disability communication aids
- Qualified sign-language interpreters
- Large-print written information
- Audio information
- Accessible electronic formats
- Other appropriate communication formats
Language assistance
- Qualified interpreters
- Translated written information
- Support for the patient or caregiver
- Assistance without requiring a child or relative to interpret
Request support before the visit
Call the clinic when scheduling
State the language, hearing, vision, mobility or communication accommodation required.
Confirm the service is recorded
Ask the scheduler to place the accommodation request in the appointment notes.
Repeat the request during electronic check-in
Do not assume every department can see a request entered elsewhere.
Speak up at arrival
Tell the front desk immediately when the planned service is not available.
After the appointment
How to handle results, prescriptions and referrals
A test result has not appeared
Check MyChart and contact the ordering clinic. Ask whether the test is pending, completed, awaiting provider review or not configured for automatic release.
A result is marked abnormal
Do not rely only on the flag. The medical meaning depends on the test, reference range, symptoms, health history and reason it was ordered.
You need a routine refill
Submit the request before running out. Include the complete medication name, strength, directions and pharmacy location.
The pharmacy has no prescription
Confirm the pharmacy address, whether a renewal was approved and whether an office visit, monitoring test or insurance authorization is required.
A specialist has not called
Ask the referring office whether the referral was sent, where it was sent and whether insurance approval is complete.
An imaging center has no order
Contact the ordering clinic and verify the exact receiving facility, test name and transmission destination.
Your symptoms are worsening
Contact the clinic for same-day guidance. Use an emergency department or call 911 when serious warning signs appear.
You need another doctor to see the chart
Use the formal records-release process or ask whether Baptist OneCare Link can support secure provider access.
Result follow-up script
“I had [test] on [date], ordered by [provider]. Can you confirm whether the result is final, whether the provider has reviewed it, what the result means and whether I need medication, repeat testing, a referral or another appointment?”
Mid-South patient shortcuts
Practical tips that prevent repeat calls and wasted visits
01
Use the exact clinic name
“Baptist Medical Group” includes hundreds of clinics. Give the city, street and provider when calling.
02
Check both physician and facility
An insurer may cover the doctor but treat a laboratory, hospital or imaging facility differently.
03
Save the direct office number
The central line helps locate care, while the treating office handles results, forms and clinical follow-up.
04
Activate MyChart early
Do not wait until a prescription, result or payment becomes urgent to test the login.
05
Use messages for the right task
A complex medical question may be billed and may take up to three business days for a response.
06
Call before a late walk-in arrival
Published hours do not guarantee that new patient intake remains available at full capacity.
07
Separate hospital and doctor bills
Match every statement with its service date, provider and insurance explanation.
08
Apply for assistance promptly
The professional-services policy uses a 10-business-day submission instruction after the first statement.
09
Request focused records
A clear date range and record type reduces unnecessary pages and confusion.
Memphis network orientation
Baptist Medical Group Memphis-area map
Baptist Medical Group does not operate from one single patient location. The map below is a general Memphis-area orientation only. Use the official locator to obtain the address for your specific provider and appointment.
Do not use this map as an appointment address. Confirm the clinic name, street number, suite and city shown in your appointment confirmation.
Patient questions answered
Baptist Medical Group frequently asked questions
Which Baptist Medical Group does this guide cover?
This page covers the Baptist Memorial Health Care physician network serving West Tennessee, Mississippi and East Arkansas. Other Baptist systems use different portals and contact information.
How large is Baptist Medical Group?
The network reports more than 1,500 providers, more than 40 specialties and more than 200 clinics throughout the Mid-South.
How do I schedule an appointment?
Search for a provider online or call 844-837-2433. The location assistance line is published as available Monday-Friday from 7:30 a.m. to 5 p.m.
Does Baptist Medical Group offer walk-in care?
Yes. The official site lists walk-in access at Humphreys Family Practice, Memphis Primary Care Associates and Forest Hill Family Practice. Hours vary by clinic.
What can I do through Baptist OneCare MyChart?
You can manage eligible appointments, complete electronic check-in, message participating providers, request renewals, view released results, access health information and pay bills.
Can a MyChart message be billed?
Yes. A message requiring at least five minutes of clinical review and medical decision-making may be billed to insurance as telehealth. Short administrative messages generally remain free.
Does Baptist Medical Group accept my insurance?
The group states that it accepts most major plans, but participation varies by provider, clinic, service and network. Verify with both the office and insurance company.
Can I apply for help paying a Baptist Medical Group bill?
Qualifying uninsured and underinsured patients may apply through the Professional Services Financial Assistance Policy. Submit the completed application and supporting documents promptly to the location where care was received.
How do I obtain my medical records?
Use MyChart for available electronic information or submit the Patient Directed Request for PHI form to the location where treatment was received.
Should I use a Baptist clinic for an emergency?
No. Call 911 or go to an emergency department for severe or potentially life-threatening symptoms.
Complete the final live action
Official Baptist Medical Group patient tools
The main rules, preparation steps and problem-solving guidance are explained above. Use the official systems when you are ready to complete a live provider search, appointment, portal, payment, cost estimate or records request.
