Brevard County and Florida Space Coast patient guide · Updated August 2026
Launch the Right Health First Medical Group Appointment, Portal and Patient Task
Health First Medical Group is a large multispecialty physician organization serving communities across Florida’s Space Coast. Patients can use its network for primary care, internal medicine, pediatrics, women’s health, heart care, orthopedics, neurology, digestive health and many other specialties.
This practical guide explains the full patient journey: finding the correct doctor, choosing a Brevard County location, scheduling, preparing for the visit, using MyChart, finding older records, handling referrals, checking insurance, understanding separate bills and requesting financial help.
FIND A
DOCTOR
URGENT
CARE
MYCHART
Important portal transition: Health First moved to Epic MyChart on June 1, 2025. Current care is managed through MyChart, but older Health First Medical Group records and bills may still require Athena/MyPrivia or the legacy Medical Group payment system.
Do not use MyChart for an emergency. Call 911 for chest pain, severe breathing difficulty, possible stroke, major trauma, uncontrolled bleeding, loss of consciousness or another potentially life-threatening condition.
Service area
Brevard County and Florida’s Space Coast.
Current portal
Epic MyChart since June 1, 2025.
Start with the correct care path
Which Health First service should you use?
MEDICAL GROUP PRACTICE
Routine or ongoing medical care
Use a primary care, pediatric or specialty practice for preventive visits, chronic-condition management, medication monitoring, planned testing and problems that do not require emergency care.
Best for: annual visits, diabetes, blood pressure, persistent symptoms, referrals and planned specialist care.
CENTRA CARE
Same-day, non-life-threatening problem
Health First AdventHealth Centra Care locations treat many common illnesses and minor injuries. Participating centers provide on-site laboratory services and X-rays.
Best for: colds, flu, minor burns, cuts, rashes, ear infections, urinary symptoms, sprains and strains.
911 OR EMERGENCY DEPARTMENT
Serious or rapidly worsening symptoms
Use emergency services when delay could threaten life, breathing, circulation, brain function, limb function or personal safety.
Call 911 when the patient cannot travel safely or symptoms could be life-threatening.
Simple care rule: Use your regular practice when the problem can be scheduled, urgent care when it needs same-day outpatient evaluation, and emergency care when delay could be dangerous.
Avoid the wrong Health First
Confirm that you need Health First Medical Group in Brevard County
This page covers Health First in Brevard County, Florida. It is not about Healthfirst health insurance in New York, Health First Medical Group in another state or an unrelated practice using a similar name.
You are probably in the correct system when
- Your provider or appointment appears on HF.org.
- Your office is in Melbourne, Palm Bay, Viera, Rockledge, Titusville, Cocoa Beach or another Brevard community.
- Your current portal is Health First MyChart.
- Your appointment connects with a Health First hospital or Medical Group practice.
- Your statement displays Health First Medical Group or Health First.
Stop and verify when
- Your provider is located outside Florida’s Space Coast.
- The portal logo or web address belongs to a different organization.
- Your statement is from a separate anesthesiology, radiology or pathology group.
- An unfamiliar payment link arrives by text or email.
- The appointment address differs from the provider’s official profile.
Payment safety: Open MyChart or the payment page from Health First’s official website. Do not enter medical or payment information through an unexpected advertisement, shortened link or unsolicited message.
Doctor search workflow
How to find the right Health First Medical Group doctor
Choose primary care or a specialty
Start with family medicine, internal medicine or pediatrics when you need routine care or do not know which specialist is appropriate.
Search by ZIP code or community
Limit the results to a practical travel distance from Melbourne, Palm Bay, Viera, Rockledge, Titusville or the beachside communities.
Review the doctor’s clinical focus
Check specialty, conditions treated, age groups, office locations, credentials and hospital relationships.
Check whether the doctor accepts patients
A listed provider may have limited new-patient availability or may see only established patients at a particular office.
Confirm the exact practice address
Some providers work at multiple Health First locations. Insurance participation, testing access and appointment availability may differ by office.
Verify your exact insurance product
Give the practice the insurer, product and network name shown on the card.
Ask about referral requirements
Specialist care, therapy, advanced imaging and procedures may require a physician order, insurance referral or prior authorization.
Use live scheduling when ready
Schedule through MyChart when the appointment type is available, or call the individual practice.
New-patient call script
“I need a [primary care/specialty] appointment for [brief reason]. I am a new patient and my insurance is [complete plan and network]. Is this provider accepting patients at this location? Do I need a referral or authorization, and what records should I send before the visit?”
Brevard County location guide
Health First Medical Group locations are not interchangeable
Health First operates primary-care, specialty, rehabilitation, laboratory and imaging locations throughout Brevard County. Choose a site based on the required service and doctor—not only the distance from home.
Major Medical Group hubs and services patients commonly use
| Location |
Known services |
Patient tip |
| Gateway, Melbourne |
Primary care, internal medicine, cardiology, endocrinology, gastroenterology, neurology, orthopedics, pulmonary care, urology, surgery, behavioral health, laboratory and imaging. |
Gateway is a large multispecialty campus. Confirm the building number, suite, entrance and parking area. |
| Malabar |
Family medicine, internal medicine, gynecology, neurology, orthopedics, urogynecology, urology, laboratory, imaging and nearby urgent care. |
The physician office, imaging service and Centra Care may have different check-in processes and hours. |
| Eldron, Palm Bay |
Family medicine, internal medicine, orthopedics, urogynecology, bariatric services and behavioral health. |
The Palm Bay facility includes a drop-off area and accessible features, but confirm the correct office before arriving. |
| A1A, Indialantic |
Family medicine and internal medicine. |
Use this location for scheduled primary care rather than assuming it offers every specialty or walk-in service. |
| NASA Boulevard, Melbourne |
Orthopedics and pain management. |
Bring imaging, procedure history and previous pain-management records when requested. |
| Titusville |
Laboratory draws, collections and glucose-tolerance testing at the listed lab location. |
Ask whether fasting, timed collection or an appointment is required before traveling. |
Gateway building hours
Published Gateway hours: Monday through Friday, 8:30 a.m. to 4:30 p.m. The building is listed as closed Saturday and Sunday. Individual physician, laboratory, imaging and urgent-care hours may differ.
Confirm the provider works at that location on the appointment date
Save the building number, suite and check-in desk
Check parking and drop-off instructions
Verify laboratory or imaging preparation separately
Review holiday or weather-related changes
Confirm wheelchair, interpreter or mobility support
Appointment workflow
How to schedule without choosing the wrong visit type
1
MyChart scheduling
Use it for eligible new or established-patient visits, rescheduling, cancellation and appointment review.
2
Direct office call
Use it when the appointment type is not displayed, you need a specialist or a referral question must be resolved.
3
On-demand video care
MyChart provides virtual options for appropriate immediate-care concerns that do not require emergency treatment.
Information to have ready
Patient’s legal name and date of birth
Preferred doctor, specialty or location
Reason for the visit in one clear sentence
Insurance carrier, product and member ID
Referring clinician and referral number
Preferred dates and times
Accessibility or interpretation needs
Recent emergency or hospital discharge details
An online request is not always a confirmed appointment. Keep the final confirmation showing the provider, date, arrival time, visit type, street address and cancellation instructions.
Earlier-appointment shortcut: Ask whether the same doctor or specialty has an earlier opening at another Brevard location. Verify insurance and travel details before accepting.
Prevent repeat visits
What to bring to a Health First Medical Group appointment
Government-issued photo identification
Current primary and secondary insurance cards
Medication list with strength and frequency
Medication-allergy and reaction list
Referral or prior-authorization information
Outside medical records requested by the office
Laboratory and imaging reports
Preferred pharmacy and phone number
Home blood pressure, glucose or symptom readings
Payment method for an amount due at check-in
Complete digital preparation before leaving home
Open the appointment in MyChart
Confirm the location and check whether electronic check-in is available.
Submit pre-appointment forms
Complete history, medication and consent forms when they appear.
Review the medication list
Correct missing, discontinued or duplicated medicines with the care team.
Upload or send outside information
Ask the office how to provide records that are not already in Health First’s electronic system.
Check the expected payment
Review the insurance copay and ask about deductibles or deposits for testing.
Best visit-preparation habit: Write the three most important questions first. Explain the most serious concern early rather than waiting until the end of the appointment.
Current portal since June 1, 2025
What Health First MyChart can do
A
Manage appointments
Schedule eligible visits and reschedule or cancel appointments.
T
View test results
See many results as soon as they become available.
M
Message the care team
Send secure non-urgent questions to participating practices.
Rx
Request refills
Request eligible prescription renewals and review medication information.
V
Video visits
Use on-demand virtual care when the condition is appropriate for remote evaluation.
$
Pay bills
Review and pay eligible current Health First balances securely.
C
Online check-in
Complete available registration and pre-visit steps before arrival.
S
Symptom checker
Review symptoms and receive general guidance about an appropriate care path.
P
Proxy access
Access available records for a child or loved one through authorized family access.
MyChart technical support: Call
321-434-7873 for activation, password, login and account-support problems.
Use messages only for non-urgent matters. Call the physician office when the issue cannot safely wait. Call 911 for a medical emergency.
Portal problem solver
MyChart, Athena and MyPrivia troubleshooting
Your visit occurred on or after June 1, 2025
Start with Health First MyChart for appointments, results, forms, messages and eligible bills.
Your Medical Group visit occurred before June 1, 2025
Older office information may remain in Athena or MyPrivia. Use the legacy link from Health First’s medical-record page.
Your old hospital record is missing
Hospital visits before June 1, 2025 use the formal Health First hospital-record request process rather than the Medical Group legacy portal.
The result is not visible
Ask whether the test is final, whether it was performed outside Health First and whether the ordering clinician received it.
The appointment cannot be scheduled online
Not every appointment type is eligible. Call the physician practice for new symptoms, procedures, specialist visits or complex scheduling.
Your contact details changed
Ask registration staff to verify the telephone number, email and address connected with the patient record.
You need another person’s record
Request proxy access. Do not share passwords or send another patient’s medical question through your own chart.
You received an unexpected payment message
Sign in through HF.org or the official MyChart app rather than using the message link.
Fastest support explanation: Tell support the service date, whether it was a hospital or Medical Group visit, the location and whether it occurred before or after June 1, 2025.
After the visit
How to handle results, prescriptions and referrals
Ask how results will be delivered
Confirm whether the result should appear in MyChart, be discussed by telephone or require a follow-up appointment.
Check whether every component is final
Laboratory panels can release in stages. Imaging generally requires a completed interpretation.
Read the clinician’s explanation
A high, low or abnormal flag does not explain the importance of a result without medical context.
Follow the documented plan
The next step may include repeat testing, medication, monitoring, referral or no immediate treatment.
Call when the expected time passes
Give the ordering office the test name, completion date and location.
Prescription renewal checklist
Request the refill several business days early
Confirm medication name and strength
Choose the correct pharmacy location
Check whether an appointment is overdue
Complete required monitoring tests
Ask whether prior authorization is pending
Result follow-up script
“I completed [test] on [date] at [location], ordered by [provider]. Can you confirm whether it is final, whether the provider reviewed it, and what follow-up I should complete?”
Referral troubleshooting
The specialist did not call
Ask the referring office which specialist received the referral and when it was sent.
The specialist has no records
Confirm whether laboratory results, imaging, visit notes and the reason for referral were included.
The insurer says authorization is missing
A clinical referral and insurance authorization are separate requirements.
The appointment is at another Health First site
Save the new address and verify that the provider and facility remain in network.
Same-day care
How Health First AdventHealth Centra Care works
Health First’s urgent-care partnership provides walk-in and appointment-based care for many non-life-threatening illnesses and minor injuries. Official location pages identify centers serving areas such as Melbourne, Malabar, Cocoa Beach and Titusville.
Common illnesses
Colds, flu, allergies, ear infections, eye infections, strep throat, diarrhea, stomach illness and urinary infections.
Minor injuries
Cuts, minor lacerations, minor burns, bites, back pain, sprains and strains.
On-site services
Participating urgent-care locations offer X-rays and laboratory testing to speed up diagnosis.
Urgent care is not an emergency department. Call 911 for chest pain, severe breathing difficulty, stroke symptoms, major trauma, uncontrolled bleeding or loss of consciousness.
Before traveling to urgent care
Check the live location hours
Confirm the patient age is accepted
Ask whether the needed test is available
Bring photo ID and insurance cards
Bring medication and allergy information
Confirm whether a reservation is available
Coverage verification
How to check Health First Medical Group insurance
Health First states that one or more doctors or facilities participate with a range of insurance companies. That does not mean every provider, office, hospital and service participates with every product from that company.
Important Medicare Advantage warning: Health First’s insurance page states that most Health First providers accept only Health First Health Plans for Medicare Advantage. Other Medicare Advantage plans may be accepted for emergencies or when out-of-network benefits and required authorization are confirmed.
Read the full insurance product
Include the insurer, plan type, network, employer or marketplace product and Medicare Advantage name.
Verify the physician
Ask the insurer about the individual doctor rather than only Health First Medical Group.
Verify the exact address
Coverage may differ by office, facility or hospital department.
Describe the service
Ask about the office visit, test, imaging, procedure, therapy or surgery being planned.
Ask about referrals and authorization
Confirm both before specialist care, advanced imaging, procedures or certain medications.
Ask about separate professionals
Anesthesia, radiology, pathology, emergency and other professionals may use different networks.
Save the verification details
Record the representative’s name, date, reference number and expected patient responsibility.
Insurance-verification script
“Please verify [doctor] at [complete address] for [visit or service]. My plan is [full product and network], member ID [number]. Is the doctor in network? Is the location in network? Do I need a referral or prior authorization, and what copay, deductible or coinsurance applies?”
Current and legacy bills
How to understand a Health First Medical Group bill
Check the service date
Bills for care on or after June 1, 2025 generally belong in the current MyChart billing system.
Use the legacy option for older bills
Health First provides a separate Medical Group payment link for bills from before June 1, 2025.
Identify the bill issuer
A physician-practice statement can differ from a hospital, equipment, urgent-care, laboratory or outside professional bill.
Compare the insurance explanation
Match the patient, provider, service date, billed amount, insurer payment, adjustment and patient responsibility.
Question mismatched information
Common problems include old insurance, missing authorization, duplicate charges, wrong network status or a claim sent to the wrong payer.
Call the correct customer-service team
Health First publishes 321-434-5055 for invoice help.
Current care
Review eligible balances and make payments through MyChart.
Care before June 1, 2025
Use the legacy hospital, Medical Group or medical-equipment payment option that matches the statement.
CareCredit
Health First offers CareCredit as an optional financing method, subject to approval and account terms.
Billing-question script
“I am calling about account [number] for service date [date]. My statement shows [balance], while the insurer’s explanation shows [status]. Please explain each charge, payment and adjustment and tell me whether the claim requires correction or reprocessing.”
Know the likely cost
How to request a useful Health First price estimate
A cost estimate is more useful when the request identifies the exact patient, insurance product, provider, location and procedure.
Patient name and complete contact information
Insurance payer name
Policy and group numbers
Physician or ordering provider
Exact facility or practice location
CPT procedure code from the physician office
Planned service date when known
Whether insurance will or will not be used
A hospital estimate may not include every bill. Health First explains that hospital estimates cover hospital services and may exclude separately billed professional fees.
Ask about all components: physician, facility, laboratory, imaging, anesthesia, pathology, equipment and follow-up services can have different charges.
Estimate-request script
“I need an estimate for CPT code [code] ordered by [provider] at [location]. My insurance is [full product]. Please explain which hospital, facility and professional charges are included and which services may be billed separately.”
Uninsured or self-pay patients: Ask for a written Good Faith Estimate of expected non-emergency services and related costs.
Payment help
Health First financial assistance and payment options
Health First offers financial assistance on a case-by-case basis for eligible patients who are uninsured, underinsured, ineligible for a government program or unable to pay because of limited financial resources.
Financial-assistance application
Applications and plain-language information are available in English and Spanish.
Payment options
Ask billing staff about available payment arrangements before an unpaid balance becomes seriously overdue.
Services that may be excluded
Health First warns that its assistance policy may not cover non-employed medical staff such as some radiologists, anesthesiologists and cardiologists.
Review every application instruction
Provide requested income and household information
List insurance and government-benefit status
Return documents before the stated deadline
Keep a copy of the complete application
Ask which separate professional bills are excluded
Medical-record request
How to obtain Health First Medical Group records
Use the service date first: Current records and Medical Group records from June 1, 2025 onward generally belong in MyChart. Older Medical Group visits may remain in Athena/MyPrivia.
Identify the care setting
Determine whether the record came from a physician office, hospital, urgent-care center, rehabilitation service, imaging center or laboratory.
Check MyChart
Download available results, office summaries and other records when they meet your need.
Check the legacy Medical Group portal
Use Athena/MyPrivia for applicable office visits before June 1, 2025.
Choose a focused date range
Request the exact period and document types needed instead of every record when a smaller request will solve the problem.
Identify the recipient
Provide the complete physician, organization, secure fax or delivery destination.
Complete authorization when required
Include legal identity, dates, records requested, recipient, signature and representative documentation.
Request early
Allow time to correct missing signatures, verify identity and send records before another appointment.
Health First Medical Group copy-service locations
| Records office |
Address |
Phone and published hours |
| Medical Group — Gateway |
1233 Gateway Drive, Melbourne, FL 32904 |
321-549-0695
Monday-Friday, 8:30 a.m.-5 p.m. The records window is behind the reception area. |
| Medical Group — Malabar/Palm Bay |
730 Malabar Road, Malabar, FL 32950 |
321-549-0695
Monday-Friday, 8:30 a.m.-5 p.m. The office is down the hallway to the right of the main entrance. |
| Health First hospitals |
Cape Canaveral, Holmes Regional, Palm Bay or Viera hospital Health Information Management |
321-434-3288
Published copy-service hours are Monday-Friday, 8:30 a.m.-4:30 p.m. |
Information that prevents a rejected request
Full legal patient name
Date of birth
Former name when applicable
Medical Group or hospital location
Exact dates of service
Specific documents requested
Secure delivery destination
Patient or authorized representative signature
Gateway address warning: The Medical Group clinical campus includes nearby Gateway addresses. The official records copy-service address is 1233 Gateway Drive; many physician listings use 1223 Gateway Drive.
Local Space Coast shortcuts
Practical Brevard County tips that prevent delays
01
Check the service date
June 1, 2025 determines whether MyChart or a legacy system is likely to hold the record or bill.
02
Save the exact Gateway address
Gateway includes neighboring buildings and several specialties. Confirm 1223 versus 1233 before driving.
03
Do not treat every location alike
A site offering primary care may not offer imaging, urgent care or the specialist you need.
04
Check beachside travel conditions
Allow extra time for bridge traffic, storms and seasonal congestion when traveling to beachside practices.
05
Verify Medicare Advantage carefully
Most Health First providers have special participation limits for non-Health First Medicare Advantage plans.
06
Ask about professional bills
Hospital estimates may exclude anesthesiology, radiology, pathology and other professional charges.
07
Use online check-in
Complete available registration forms before driving to reduce check-in delays.
08
Request records early
Older Medical Group, hospital and outside records may require different request paths.
09
Call before urgent care
Confirm live hours, patient age, X-ray availability and whether the concern is within the clinic’s scope.
Major multispecialty campus
Health First Medical Group Gateway map
Health First Medical Group — Gateway
1223 Gateway Drive
Melbourne, FL 32901
Confirm the building before driving. Physician offices commonly use 1223 Gateway Drive, while the Medical Group records copy service is officially listed at 1233 Gateway Drive.
10 patient questions answered
Health First Medical Group frequently asked questions
What is Health First Medical Group?
It is a multispecialty physician organization within Health First serving Brevard County and Florida’s Space Coast.
How do I find a Health First doctor?
Use Health First’s provider directory and search by doctor, specialty, condition or location. Verify availability and insurance before booking.
How do I schedule an appointment?
Use MyChart for eligible scheduling, rescheduling and cancellation, or call the individual physician practice.
Which patient portal should I use?
Use Health First MyChart for current care. Medical Group visits before June 1, 2025 may remain in Athena or MyPrivia.
What is the MyChart support number?
Call 321-434-7873 for Health First MyChart technical assistance.
How do I find old Medical Group records?
Check Athena or MyPrivia for applicable visits before June 1, 2025, or contact the Gateway or Malabar Medical Group copy service at 321-549-0695.
How do I pay a Health First Medical Group bill?
Pay current eligible bills through MyChart. Use the separate legacy Medical Group payment option for bills before June 1, 2025.
Does Health First accept my insurance?
Participation varies by doctor, location, service and exact product. Verify it with your insurer before care, especially for Medicare Advantage.
Can I request a price estimate?
Yes. Have your contact details, insurance information, provider, location and CPT procedure code ready.
When should I use emergency care?
Call 911 for chest pain, severe breathing trouble, possible stroke, major trauma, uncontrolled bleeding, loss of consciousness or another potentially life-threatening condition.
Final live actions
Official Health First patient tools
The important procedures and troubleshooting steps are explained above. Use these official systems when you are ready to complete a live doctor search, location search, portal login, payment, estimate or record request.
