Alameda and Contra Costa primary, specialty and urgent-care guide
Connect With the Right East Bay Doctor, Care Center and Patient Service
Sutter East Bay Medical Group is a large multispecialty clinician organization serving patients throughout the East Bay. Its physicians, nurse practitioners, physician assistants and certified nurse midwives practice across primary care, specialty clinics, urgent care and affiliated hospitals.
This guide explains how to find a clinician, choose the correct care center, schedule through My Health Online, use urgent care, verify insurance, estimate costs, request records and prepare for appointments without confusing the medical group with the medical foundation.
Emergency warning:
online scheduling, My Health Online messages and urgent care are not substitutes for emergency response. Call 911 for severe chest pain, serious breathing difficulty, stroke symptoms, uncontrolled bleeding, loss of consciousness, poisoning, major trauma or another condition that cannot safely wait.
Service area
Alameda and Contra Costa counties.
Care model
Primary, specialty, urgent and hospital care.
Patient portal
Sutter My Health Online.
Central contact
800-4SUTTER for patient assistance.
Information review
Official details checked August 5, 2026.
Which Sutter East Bay path should you use?
ONGOING CARE
Primary-care clinician
Choose family medicine, internal medicine or pediatrics for preventive care, common conditions and long-term coordination.
Best for physicals, medication management, chronic conditions and referrals.
KNOWN SPECIALTY
Specialty department
Search the needed field and confirm whether the insurance plan requires a referral or authorization.
Use for cardiology, OB/GYN, gastroenterology, neurology, surgery and other specialty care.
SAME-DAY NEED
East Bay urgent care
Use a Berkeley, Castro Valley, Antioch or Orinda urgent-care center for appropriate non-life-threatening concerns.
Walk-in care, onsite laboratory testing and X-rays are available.
PATIENT TASK
My Health Online
Use the portal to manage eligible appointments, reviewed results, refill requests and non-emergency messages.
Use telephone or emergency care when the issue is too urgent for portal messaging.
Fastest reliable sequence:
identify the specialty, search the exact clinician, match the office address, verify insurance, choose the correct visit type and save the appointment confirmation.
Sutter East Bay Medical Group and Medical Foundation are related but different
Sutter East Bay Medical Group
The medical group is the clinician organization. It includes physicians and advanced-practice clinicians practicing across multiple specialties, outpatient care centers and affiliated hospitals.
Use this name when:
searching for a doctor, confirming a clinician’s medical-group affiliation or discussing the treating provider.
Sutter East Bay Medical Foundation
The nonprofit medical foundation provides operational and administrative support, including care-center staffing, technology, patient services and other clinical infrastructure.
Use this name when:
verifying a foundation location, accepted health plan, statement, records request or administrative service.
Insurance detail:
an insurance card or directory may list the foundation, medical group or individual doctor. Verify all three when the network information is unclear.
Founded in 2005
Alameda County
Contra Costa County
500+ clinicians
Primary and specialty care
Outpatient and hospital services
Major Sutter East Bay care centers and what patients use them for
This is not a complete list of every medical office. Use Sutter’s live location directory to verify the exact department, suite, telephone number, parking instructions and current hours.
Berkeley Milvia Care Center
2500 Milvia Street
Berkeley, CA 94704
Berkeley, CA 94704
Primary care, urgent care and other outpatient services. The expanded urgent-care center includes onsite laboratory and X-ray capabilities.
Berkeley Adeline Care Center
3075 Adeline Street
Berkeley, CA 94703
Berkeley, CA 94703
Women’s health and OB/GYN services with laboratory and ultrasound resources. The center is located at the Ed Roberts Campus above Ashby BART.
Castro Valley Care Center
20101 Lake Chabot Road
Castro Valley, CA 94546
Castro Valley, CA 94546
Primary, specialty and urgent care near Eden Medical Center. Specialty access includes women’s health, cardiology and oncology services.
Antioch Care Center
4053 Lone Tree Way
Antioch, CA 94509
Antioch, CA 94509
Primary, specialty, imaging and urgent-care access for eastern Contra Costa County communities.
Orinda Care Center
12 Camino Encinas
Orinda, CA 94563
Orinda, CA 94563
Primary and urgent-care access serving Orinda and nearby Highway 24 communities.
Brentwood Care Center
Brentwood, California
Confirm the current suite and address in the live directory.
Confirm the current suite and address in the live directory.
Expanded primary care combines pediatrics, family medicine and internal medicine. The center also supports access to OB/GYN, surgery, gastroenterology, cardiology and podiatry.
Do not assume every service is offered at every address.
A building may contain primary care, urgent care, laboratory, imaging and specialty departments with different floors, suites, hours and check-in desks.
How to find a Sutter East Bay Medical Group doctor
Open Sutter’s official doctor search
Avoid relying on an old third-party directory because office, network and new-patient information can change.
Enter the patient’s city or ZIP code
Start close to home, then widen the search radius when appointment availability is limited.
Select the specialty
Use family medicine, internal medicine, pediatrics or a defined specialty rather than searching only “doctor.”
Open the clinician profile
Review the professional credentials, specialties, languages, care locations and appointment options.
Confirm the medical-group affiliation
Look for Sutter East Bay Medical Group when the patient specifically needs an SEBMG clinician.
Check new-patient status
A clinician appearing in the directory does not guarantee that a new-patient appointment is immediately available.
Verify the exact office
Confirm the address and suite because clinicians may practice at more than one East Bay care center.
Complete insurance verification
Give the insurer the clinician’s full name, specialty, medical group and physical office address.
Doctor-search call script
“I am looking for a Sutter East Bay Medical Group [primary-care or specialty] clinician near [ZIP code]. I have [exact insurance plan]. Which clinicians are accepting new patients, at what office, and what is the earliest appropriate appointment?”
Book the correct visit instead of the first available time
| Visit type | Use it for | What to mention | Possible requirement |
|---|---|---|---|
| New-patient primary care | Establishing ongoing family medicine, internal medicine or pediatric care. | Age, insurance, preferred location and major ongoing conditions. | Previous records and medication list. |
| Annual preventive visit | Routine preventive screening and health-maintenance planning. | Whether new symptoms or chronic problems also need evaluation. | Plan-specific preventive coverage rules. |
| Problem-focused visit | A new symptom, illness or worsening medical concern. | Start date, severity and treatments already tried. | Same-day triage when symptoms are urgent. |
| Specialist consultation | Evaluation by a defined specialty. | Diagnosis, referral, previous testing and appointment deadline. | Referral or prior authorization. |
| Preoperative evaluation | Medical assessment before surgery. | Procedure, surgeon, facility and surgery date. | Surgeon’s orders and requested tests. |
Choose a visit reason
Select the category that most accurately matches the main purpose.
Choose the clinician and location
Confirm that both are correct before reviewing appointment times.
HMO patients should verify the assigned PCP
Primary-care appointments generally need to match the clinician assigned by the health plan.
Review referral requirements
Do not assume an online appointment automatically satisfies an insurance referral or authorization requirement.
Save the appointment details
Record the address, suite, arrival time, clinician and visit category.
Call when the online option does not fit
Scheduling assistance is available at 844-987-6071, or patients may call 800-4SUTTER.
What patients can do in My Health Online
Manage appointments
Schedule eligible visits and view details for upcoming and past appointments.
View test results
Review released results and clinician comments after processing and clinical review.
Request refills
Submit requests for medications that the portal identifies as refillable.
Message the care team
Send secure non-emergency questions related to established care.
Join appointment waitlists
Eligible patients may join a waitlist to be offered an earlier time.
Review billing tools
View eligible balances, estimates and payment options.
Portal messages are not instant care.
Do not use My Health Online for emergency symptoms or a condition that may worsen while waiting for a routine response.
Enrollment support
Sutter’s published My Health Online assistance number is
866-978-8837.
General help
The My Health Online Help Center covers account access, appointments, billing, clinical messages, video visits and family-account management.
Sutter East Bay urgent care locations, hours and capabilities
| Location | Address | Published hours | Access |
|---|---|---|---|
| Antioch Urgent Care | 4053 Lone Tree Way, Floor 1, Antioch, CA 94509 | Weekdays 8 a.m.–8 p.m.; weekends 8 a.m.–5 p.m. | Walk-in; onsite laboratory and X-ray. |
| Berkeley Urgent Care | 2500 Milvia Street, Berkeley, CA 94704 | Weekdays 8 a.m.–8 p.m.; weekends 8 a.m.–5 p.m. | Walk-in; onsite laboratory and X-ray. |
| Castro Valley Urgent Care | 20101 Lake Chabot Road, Castro Valley, CA 94546 | Weekdays 8 a.m.–8 p.m.; weekends 8 a.m.–5 p.m. | Walk-in; onsite laboratory and X-ray. |
| Orinda Urgent Care | 12 Camino Encinas, Orinda, CA 94563 | Weekdays 8 a.m.–8 p.m.; weekends 8 a.m.–5 p.m. | Walk-in; onsite laboratory and X-ray. |
Common illnesses
Cold and flu symptoms, sore throat, vomiting, diarrhea, ear infections and urinary symptoms.
Minor injuries
Cuts, abrasions, sprains, strains, bruises, bumps and selected back-pain concerns.
Onsite support
Laboratory testing and X-rays can help the urgent-care clinician evaluate appropriate conditions.
Urgent care is not an emergency department.
Call 911 for stroke symptoms, severe chest pain, major trauma, heavy bleeding, serious breathing difficulty, poisoning or loss of consciousness.
Verify before traveling:
published hours can change for holidays, weather, staffing or temporary operational reasons.
Choose family medicine, internal medicine or pediatrics correctly
Family medicine
Provides broad primary care across multiple age groups and may be useful when several family members want care within one practice.
Internal medicine
Focuses on adult primary care, preventive needs, medication management and complex or multiple chronic conditions.
Pediatrics
Focuses on infants, children and adolescents, including growth, development, immunizations and childhood conditions.
Annual preventive visits
Immunization planning
Medication management
Chronic-condition follow-up
New-symptom evaluation
Screening recommendations
Specialist referrals
Post-hospital follow-up
Continuity tip:
a primary-care clinician can coordinate specialist reports, medication changes, preventive screening and follow-up after urgent-care or hospital treatment.
Specialty services available through the East Bay network
The exact specialty roster depends on the clinician, care center and hospital campus. Search by specialty and location rather than assuming every department is available at the nearest building.
Allergy and immunology
Anesthesiology
Breast health
Cardiology
Dermatology
Endocrinology
Gastroenterology
General surgery
Hospital medicine
Neurology
Obstetrics and gynecology
Oncology
Orthopedics
Palliative care
Podiatry
Pulmonology
Sleep medicine
Sports medicine
Urology
Vascular care
You already have a referral
Confirm the specialist, medical group, office address, authorized visits and expiration date.
You know the specialty but have no referral
Ask the health plan whether direct scheduling is allowed before booking.
You do not know which specialist is needed
Start with primary care so the symptom can be evaluated and routed.
You need a procedure
Confirm whether the procedure occurs in an office, surgery center or hospital and whether separate facility charges apply.
Adeline Care Center provides expanded OB/GYN access
The Adeline Care Center at 3075 Adeline Street has expanded women’s-health capacity with additional examination rooms, clinicians and laboratory staffing.
Obstetrics and gynecology
Routine and specialty women’s-health evaluation across different life stages.
Specialized support
Published services include reproductive health, menopause, sexual health, cancer survivorship and lactation support.
In-clinic procedures
Expanded resources support selected hysteroscopy and tissue-removal procedures in an outpatient clinic setting.
Access detail:
the center is above the Ashby BART station at the Ed Roberts Campus and has accessibility-focused design features.
Confirm whether a referral is required
Ask whether ultrasound is scheduled separately
Bring prior imaging and pathology reports
List medications, allergies and pregnancy history
Verify procedure authorization
Ask about parking or BART access
How outpatient doctors and East Bay hospitals work together
Sutter East Bay Medical Group clinicians provide ambulatory and inpatient care connected with East Bay hospitals and medical campuses, including Alta Bates Summit Medical Center, Eden Medical Center and Sutter Delta Medical Center.
Emergency or hospital admission
The hospital team evaluates the patient and records current diagnoses, medications, test results and treatment.
Hospitalist or specialist management
Inpatient clinicians manage immediate hospital needs and consult additional specialists when required.
Discharge planning
The patient receives medication, follow-up, warning-sign and activity instructions.
Primary-care follow-up
Schedule a timely visit and bring the discharge instructions, updated medication list and pending-test information.
Specialty follow-up
Confirm referrals, procedures and imaging before leaving the hospital or immediately after discharge.
Medication safety:
do not combine an old medication list with new discharge prescriptions without confirming which medications were stopped, changed or replaced.
Confirm the exact Sutter East Bay provider and plan product
Exact clinician is in-network
Sutter East Bay Medical Foundation participates
Physical office address is covered
Specialty and service are covered
HMO primary-care assignment is correct
Referral is active when required
Prior authorization is approved
Laboratory and imaging locations are in-network
Insurance verification script
“Please verify whether [clinician’s full name] with Sutter East Bay Medical Group at [exact address] is in-network under my plan, [full plan name]. Does my plan require a PCP assignment, referral or prior authorization for [visit or service]? What copay, deductible or coinsurance applies?”
Do not rely only on the Sutter name.
Different Sutter medical foundations, hospitals, doctors, laboratories and plan products may have different network arrangements.
HMO patients:
scheduling with a Sutter physician does not automatically change the primary-care clinician assigned by the insurance plan.
Use estimates, insurance benefits and itemized bills together
| Cost area | Who to contact | Question | What to save |
|---|---|---|---|
| Network status | Insurance plan | Is the exact clinician and location in-network? | Reference number and directory result. |
| Office visit | Insurance plan | What copay, deductible and coinsurance apply? | Benefit explanation. |
| Testing | Ordering office and insurer | Where should laboratory or imaging services be completed? | Authorization and approved facility. |
| Procedure | Clinic, facility and insurer | Are professional, facility, anesthesia and pathology charges separate? | Written estimates. |
| Final statement | Sutter billing and insurer | Does the statement match the explanation of benefits? | Itemized bill and EOB. |
Sutter estimate tool:
the calculator can estimate frequently used office, laboratory and X-ray services. The Cost Estimator Help Line is
866-961-8566.
An estimate is not a coverage guarantee.
Additional services, insurance processing, deductible status and clinical findings can change the final patient responsibility.
How to request Sutter East Bay medical records
Identify the record source
Decide whether the records come from a medical foundation clinic, hospital, imaging department or another Sutter service.
Choose the specific record type
Request only what is needed, such as clinic notes, laboratory results, immunizations, radiology reports or operative notes.
Choose the date range
A focused request is easier to review and may be processed more efficiently than “all records.”
Complete the authorization
Provide the patient’s identifying information, recipient, purpose and signature.
Select the delivery method
Available methods may include My Health Online, secure electronic delivery or another approved format.
Request radiology images separately when necessary
A radiology report describes the findings, while the actual image files may require a separate imaging request.
| Record | What it contains | Best use |
|---|---|---|
| Clinic notes | History, examination, assessment and treatment plan. | Transferring or continuing medical care. |
| Laboratory results | Reported values and reference information. | Monitoring trends or specialist review. |
| Radiology report | The interpreting clinician’s written findings. | Clinical follow-up and comparison. |
| Radiology images | Actual CT, MRI, X-ray or ultrasound image files. | Independent specialist or surgical review. |
| Operative report | Details of a surgery or procedure. | Follow-up treatment or second opinions. |
My Health Online proxy access for children and adults
Minor-child access
A parent or authorized representative can request access to information allowed by California and federal privacy rules.
Adult proxy access
An adult patient can authorize another adult to access eligible information through My Health Online.
Stepparent access
Sutter provides a separate authorization process when a stepparent needs access to a minor child’s information.
Use the correct proxy form
Complete every required field
Provide patient and proxy identification
Include required signatures
Choose Sutter East Bay Medical Foundation
Keep a copy of the authorization
Privacy limitation:
proxy access does not always display every record. Access can vary by age, record type, patient authorization and applicable privacy law.
Complete the follow-up workflow after the appointment
Prescription refill
Use My Health Online for an eligible refillable medication. Include the correct pharmacy and request before the medication runs out.
Test result
Results may appear after processing and review. Read the clinician’s comments and follow the stated next steps.
Specialist referral
Confirm the specialist, office, authorization, number of visits, expiration date and records transfer.
Medication is not shown as refillable
Contact the care team or pharmacy and ask whether an appointment or monitoring test is required.
Result appears without an explanation
Use a non-emergency portal message or call the ordering office for interpretation and next steps.
Referral office has no record
Confirm that the referral, authorization and clinical records were sent to the correct fax or electronic destination.
Condition is getting worse
Do not wait for a routine message response. Call for clinical guidance or use urgent or emergency care as appropriate.
What to bring to a Sutter East Bay Medical Group visit
Photo identification
Current insurance card
Copay or requested payment method
Medication and supplement list
Medication doses and pharmacy details
Allergy and reaction information
Relevant laboratory and imaging reports
Hospital and specialist records
Referral and authorization information
Home blood-pressure or glucose readings
School, work, disability or pre-op forms
Written symptoms and questions
Before leaving:
confirm medication changes, ordered tests, referral status, result-delivery method, warning signs and the expected follow-up date.
Fix common Sutter East Bay access problems
No online appointments appear
Widen the date range, search another nearby care center or call scheduling assistance.
The preferred doctor is not accepting patients
Ask for another clinician in the same department or join an available appointment waitlist.
The insurer cannot find the doctor
Provide the full clinician name, specialty, Sutter East Bay Medical Group affiliation and physical office address.
The appointment address is unclear
Review the confirmation for the building, floor, suite and department before traveling.
My Health Online login does not work
Use the portal help center or contact My Health Online support rather than creating duplicate accounts.
A referral is still pending
Ask whether the missing step is clinical review, insurance authorization or transmission to the specialist.
The statement differs from the EOB
Compare the provider, service date, billed amount, allowed amount and insurance adjustment before calling billing.
The condition cannot wait
Use same-day care, urgent care or emergency services based on severity rather than waiting for a routine opening.
General patient-services script
“I need help with [appointment, provider, portal, insurance, referral, record or bill]. The patient is [name and date of birth]. The clinician or location is [details], and I have [appointment, account, referral or insurance reference number]. Which department should handle the next step?”
Sutter East Bay Medical Group patient questions answered
What is Sutter East Bay Medical Group?
Sutter East Bay Medical Group is the multispecialty clinician organization affiliated with Sutter East Bay Medical Foundation. Its physicians and advanced-practice clinicians provide outpatient, urgent, specialty and hospital care.
What areas does the group serve?
It serves Alameda and Contra Costa counties, including Oakland, Berkeley, Albany, Castro Valley, Orinda, Lafayette, Antioch, Brentwood and nearby East Bay communities.
How do I schedule an appointment?
Use Sutter’s online scheduling system or My Health Online. Search by clinician, specialty and location. Scheduling assistance is available at 844-987-6071 or 800-4SUTTER.
Which patient portal does the group use?
Patients use Sutter My Health Online to manage eligible appointments, reviewed test results, refillable medications and secure non-emergency messages.
Where are the East Bay urgent-care centers?
They are located at 4053 Lone Tree Way in Antioch, 2500 Milvia Street in Berkeley, 20101 Lake Chabot Road in Castro Valley and 12 Camino Encinas in Orinda.
What are the urgent-care hours?
Published hours are Monday through Friday from 8 a.m.–8 p.m. and Saturday and Sunday from 8 a.m.–5 p.m. Verify current hours before traveling.
Do I need an urgent-care appointment?
The four East Bay urgent-care centers provide walk-in care without an appointment. They also provide onsite laboratory and X-ray services for appropriate conditions.
How do I request medical records?
Use Sutter’s official medical-record request page, identify the affiliate and record type, provide a date range, complete the authorization and choose an available delivery method.
How do I verify insurance?
Check Sutter’s accepted-health-plan information and call the insurer. Confirm the exact doctor, medical foundation, office address, specialty and planned service.
How can I estimate my cost?
Use Sutter’s online patient-estimate tool or call 866-961-8566. The result is an estimate rather than a guarantee because benefits and actual services can change the final amount.
Complete the final Sutter East Bay patient task
Find a clinician
Search by specialty, location, language and appointment availability.
Manage care online
Access appointments, results, refills, messages and eligible billing tools.
Find same-day care
Compare urgent-care and other same-day options by location.