Kansas City-area primary care, walk-in and portal guide
Choose the Right Sunflower Clinic, Confirm the Hours and Complete Your Patient Task Without Extra Calls
Sunflower Medical Group and its Heartland Primary Care locations provide family medicine, internal medicine, pediatrics, urgent care and selected women’s health services across the Kansas City metro.
This guide explains which location to use, how walk-in care works, how to schedule a confirmed appointment, how to request FollowMyHealth access, what insurance information to verify, how telehealth works and how to request or correct medical records.
PRIMARY CARE
URGENT CARE
PORTAL
TELEHEALTH
Entity check: This article covers the Kansas City-area medical practice at sunflowermed.com. It is not the Sunflower Health Plan insurance company or another similarly named medical office.
Medical emergency: Call 911 for severe chest pain, stroke warning signs, major breathing difficulty, uncontrolled bleeding, loss of consciousness, severe allergic reaction, major trauma or another potentially life-threatening condition.
Locations
Four Kansas City-area clinics.
Walk-in care
Urgent care is available at all four locations.
Portal
FollowMyHealth invitation required.
Telehealth
Scheduled weekday visits for Kansas patients.
After hours
Call the regular office number for the answering service.
Start with the correct care level
Which Sunflower Medical Group service should you use?
PRIMARY CARE APPOINTMENT
Routine, preventive or ongoing care
Schedule with your regular provider for annual examinations, preventive screening, chronic-condition management, medication follow-up, well-child care and non-urgent symptoms.
Best for: physicals, diabetes, blood pressure, routine refills, long-term symptoms and care that benefits from continuity.
WALK-IN URGENT CARE
Prompt care for a non-life-threatening problem
Use one of the four walk-in locations when an illness or minor injury needs timely evaluation and cannot reasonably wait for a regular appointment.
Common examples: sprains, earaches, fever, minor cuts, possible stitches and selected laboratory or X-ray needs.
911 OR EMERGENCY DEPARTMENT
Symptoms that could threaten life or function
Do not wait for an office callback, portal reply or urgent-care queue when immediate hospital-level treatment may be needed.
Emergency examples: possible heart attack, stroke, severe breathing trouble, major injury, uncontrolled bleeding or unconsciousness.
After-hours option: For urgent medical advice that is not a 911 emergency, call the regular number of your primary-care location. The answering service can notify the physician on call.
Four Kansas locations
Sunflower Medical Group locations, phone numbers and regular hours
Location details from the current official directory
| Location |
Address and phone |
Regular weekday hours |
Important distinction |
| Kansas City, KS |
2040 Hutton Road
Kansas City, KS 66109
913-299-3700
|
Monday-Friday, 8 a.m.-5 p.m. |
Operates as Heartland Primary Care and offers family care, pediatrics and walk-in urgent care. |
| Lenexa West |
9300 Meadow View Drive, Suite 100
Lenexa, KS 66227
913-601-4500
|
Monday-Friday, 8 a.m.-5 p.m. |
Heartland Primary Care location with family medicine, pediatrics, urgent care and selected obstetric services. |
| Roeland Park |
5675 Roe Boulevard
Roeland Park, KS 66205
913-432-2080
|
Monday-Friday, 8:30 a.m.-5 p.m. |
Enter under the Urgent Care sign for primary and urgent care. |
| Lenexa East |
10950 West 86th Street
Lenexa, KS 66214
913-722-4240
|
Monday-Friday, 9 a.m.-5 p.m. |
Offers primary care, urgent care and selected obstetric and women’s health services. |
Do not rely on an old saved address. The current Lenexa West address is 9300 Meadow View Drive, Suite 100. Verify the location shown in your current appointment confirmation.
Walk-in schedules differ
Sunflower Medical Group urgent-care hours by location
Published walk-in urgent-care schedule
| Location |
Monday-Friday |
Saturday |
Sunday |
| Kansas City, KS |
8 a.m.-8 p.m. |
8 a.m.-1 p.m. |
8 a.m.-noon |
| Lenexa West |
8 a.m.-5 p.m. |
9 a.m.-2 p.m. |
Closed |
| Roeland Park |
8:30 a.m.-7 p.m. |
9 a.m.-2 p.m. |
10 a.m.-2 p.m. |
| Lenexa East |
8:30 a.m.-7 p.m. |
9 a.m.-2 p.m. |
10 a.m.-2 p.m. |
Closing times can change. The Kansas City location warns that closing may vary based on patient demand, workflow and staffing. Holiday and severe-weather schedules may also be modified. Call before leaving when arriving near closing time.
Kansas City weather tip: Check the practice’s current weather or closure notice during ice, snow, severe thunderstorms and tornado warnings. Do not assume the website’s normal schedule remains in effect.
Appointment confirmation matters
How to schedule a Sunflower Medical Group appointment
Choose the location and provider
Review which physicians and advanced practice providers work at each clinic.
Call the correct office
Use Kansas City 913-299-3700, Lenexa West 913-601-4500, Roeland Park 913-432-2080 or Lenexa East 913-722-4240.
Describe the appointment type
State whether you need a new-patient visit, physical, sick visit, medication follow-up, pediatric visit, prenatal appointment or another service.
Provide the complete insurance plan
Read the product, network, member ID and group number from the current insurance card.
Ask whether records are needed first
New patients, prenatal patients and patients with complex medical histories may need outside records sent in advance.
Confirm the exact date, time and address
A website form is only a request. The appointment is not verified until you speak with the scheduler.
Appointment call script
“I need a [new-patient/routine/sick/pediatric/prenatal] appointment at the [location]. My preferred provider is [name], and my insurance is [full plan]. Can you confirm availability, records needed, arrival time, address and expected copay?”
Online form warning: Do not arrive based only on a form submission. Wait until an appointment scheduler confirms the date and time.
No appointment required
How Sunflower Medical Group walk-in urgent care works
Walk in during published hours
All four locations provide walk-in urgent care for appropriate non-life-threatening illnesses and injuries.
Bring insurance and identification
Urgent care is billed as medical care. Coverage, copays, deductibles and network rules still apply.
Expect medical triage
The clinic may redirect a patient to an emergency department when symptoms require hospital-level evaluation.
Published urgent-care capabilities
Evaluation of common illness
Falls and sprains
Earaches
Minor laceration evaluation
Stitches or skin adhesive when appropriate
Selected X-rays
Selected rapid laboratory tests
Medication prescriptions when medically appropriate
Child-age tip: Roeland Park specifically publishes urgent care for patients age three and older. Call the selected clinic before traveling with an infant or younger child.
Urgent care is not an emergency room. Call 911 for severe breathing difficulty, chest pressure, stroke signs, uncontrolled bleeding, major trauma, unresponsiveness or rapidly worsening symptoms.
Prepare once, avoid repeat calls
What to bring to a Sunflower Medical Group visit
Government-issued photo identification
Current insurance card
Medication list with dose and frequency
Medication and food allergies
Preferred pharmacy and location
Previous laboratory and imaging reports
Specialist or hospital records
Referral or authorization information
Immunization record for a child
Prenatal or pregnancy records when applicable
Expected copay or self-pay amount
Written questions in priority order
New-patient shortcut: Download and complete the new-patient packet before arriving. Bring the completed form rather than emailing private medical information through an ordinary email account.
Primary and family care
Sunflower Medical Group services explained
Service, common use and what to verify
| Service |
Common use |
What to confirm |
| Family medicine |
Routine care, prevention, common illness and chronic-condition management for multiple age groups. |
Provider age range, new-patient status and insurance. |
| Internal medicine |
Adult primary care and management of complex or multiple conditions. |
Provider location and appointment availability. |
| Pediatrics |
Well-child care, illness visits, development, immunizations and school needs. |
Child’s age, vaccine availability and required records. |
| Routine physicals |
Preventive examinations, school or work requirements and health-risk review. |
Whether forms, laboratory work or fasting are required. |
| Well-woman care |
Preventive women’s health and selected gynecologic services. |
Provider, location and insurance coverage. |
| Immunizations |
Routine age-appropriate vaccines when available. |
Stock, age eligibility and benefit coverage. |
| Behavioral health |
Selected counseling and psychological support through listed providers. |
Location, appointment method and behavioral-health insurance network. |
| Urgent care |
Timely evaluation of non-life-threatening illness or injury. |
Current hours, age limits and on-site test availability. |
Selected testing on site
Laboratory, X-ray, EKG and ultrasound services
Sunflower Medical Group publishes on-site laboratory testing, X-rays, EKGs, selected ultrasounds, vascular screening and bone-density testing. Availability depends on the location, provider order, staffing and insurance.
Urgent-care rapid tests
Roeland Park lists rapid COVID-19 PCR, strep, mononucleosis, urinalysis, pregnancy, INR and glucose testing, plus selected send-out cultures and STI testing.
Imaging and cardiac tests
Published ancillary services include X-ray, EKG and selected ultrasound examinations.
Preventive screening
Vascular screening and bone-density testing may be available based on location and clinical need.
Confirm that an order exists
Ask whether the provider has entered or sent the test order.
Ask about preparation
Confirm fasting, hydration, clothing and medication instructions.
Verify the exact location
Not every test is available at every clinic every day.
Confirm insurance routing
Ask whether the in-office service and any outside reference laboratory are in network.
Ask how results will be delivered
Results may be discussed by the office or released through FollowMyHealth.
Do not interpret a flagged result alone. A value outside a laboratory reference range must be considered with symptoms, history and the reason the test was ordered.
Lenexa women’s health
Obstetric, prenatal and gynecology services
Sunflower Medical Group publishes obstetric and prenatal care at its Lenexa East and Lenexa West locations.
Planning and contraception
Published services include family planning, birth control and fertility counseling.
Pregnancy care
Services include prenatal care, labor and delivery care and postpartum follow-up.
Newborn and women’s care
Published services include newborn care and gynecologic support across different life stages.
Pregnancy test or confirmation records
First day of last menstrual period
Previous pregnancy and delivery history
Current medication and vitamin list
Insurance maternity benefits
Hospital delivery affiliation
Urgent pregnancy symptoms: Seek immediate medical guidance for heavy bleeding, severe pain, fainting, seizure, severe breathing trouble or another emergency symptom. Call 911 when the condition may be life-threatening.
Scheduled virtual visits
How Sunflower Medical Group telehealth works
Call your usual provider’s office
Telehealth must be scheduled in advance. Do not simply open the virtual waiting room.
Confirm that the visit is suitable for video
Some symptoms require an in-person examination, vital signs, laboratory work or imaging.
Update insurance information
Telehealth is billed as a medical visit, and normal copays and plan rules may apply.
Watch for the Doxy.me link
At the appointment time, the patient receives a text or email link to the provider’s secure virtual waiting room.
Stay connected if the provider is delayed
The clinician may still be finishing another visit. Remain in the virtual waiting room unless directed otherwise.
Complete follow-up tasks
Ask how prescriptions, laboratory orders, imaging or in-person follow-up will be handled.
Use a charged phone, tablet or computer
Allow camera and microphone access
Choose a private, well-lit space
Keep medications and home readings nearby
Test internet before the appointment
Have the office phone ready if the connection fails
FollowMyHealth access
What patients can do in the Sunflower Medical Group portal
L
View laboratory results
Review available results and follow values released to the account over time.
I
Access immunization records
View available vaccine information maintained in the patient record.
R
Review health information
Access selected records made available through FollowMyHealth.
M
Send non-urgent messages
Use the secure portal rather than ordinary email for personal health questions.
A
Check appointments
The practice has published that upcoming appointments can be viewed through the portal.
P
Use mobile access
FollowMyHealth includes smartphone access for enrolled patients.
How to request an invitation
Open the official invitation form
Enter the patient’s name, birth date and email address.
Provide proxy details for a child
A parent or legal guardian must provide relationship, contact and child-identification details.
Watch for the invitation email
The practice says the invitation should generally arrive within 24 hours Monday through Friday.
Create the account securely
Use a private email address and strong password that is not shared with unrelated accounts.
Do not use portal messages for emergencies. The portal is for non-urgent communication. Call the office, use the after-hours answering service or call 911 depending on the urgency.
Portal problem solver
What to do when FollowMyHealth access is missing or incomplete
No invitation arrived after a weekday
Check spam and junk folders, verify the email address and contact the treating office.
The portal does not recognize the patient
Ask the office to verify legal name, date of birth, email and mobile number.
A result is missing
The test may still be processing, may not yet have been released or may belong to an outside laboratory system.
An appointment is not visible
Call the office. A web-form request is not a confirmed appointment.
You need access for a child
Submit the parent or guardian proxy information rather than creating an account under the child’s email without authorization.
The medical question is time-sensitive
Call the office or after-hours answering service instead of waiting for a portal message response.
Verify the exact product
Insurance accepted by Sunflower Medical Group
The official list includes many commercial and Medicare-related products. Examples currently shown include Aetna, most Blue Cross and Blue Shield plans, Cigna, Humana, UnitedHealthcare, Medicare, First Health, PHCS, MultiPlan and additional networks.
An insurer name is not a guarantee. Coverage depends on the exact plan, network, provider, location and service. A primary-care office visit, urgent-care visit, laboratory test and diagnostic procedure can process differently.
Read the full plan from the card
Include HMO, PPO, POS, Medicare Advantage, employer network and product names.
Confirm the provider and location
Ask whether the individual clinician is in network at the exact clinic.
Describe the service
State whether you need primary care, urgent care, laboratory work, X-ray, ultrasound, prenatal care or another service.
Ask about referral and authorization
Some plans require PCP selection, referrals or prior approval.
Call the insurer
Use the member-services number on the card and record the representative’s answer and reference number.
Insurance verification script
“My plan is [full product and network]. Is [provider] at [exact Sunflower location] in network for [visit or test]? What copay, deductible or coinsurance applies, and do I need a referral or prior authorization?”
Use the correct business office
How to question a Sunflower Medical Group bill
Identify the location and service date
Confirm which clinic, provider and test created the charge.
Compare the insurance explanation of benefits
Review the billed amount, allowed amount, adjustments and stated patient responsibility.
Check whether insurance information was current
An old card, wrong primary plan or missing coordination-of-benefits update can delay processing.
Ask for a line-by-line explanation
Request the service description, insurance response, adjustment and remaining balance.
Do not send private details through ordinary email
Use the phone, secure portal or an approved billing process.
Billing call script
“I am calling about a bill for service date [date] at the [location]. The statement shows [amount], while my insurance explanation shows [status]. Please explain the charge, insurance payment, adjustment and patient responsibility.”
Access, transfer and correction
How to request Sunflower Medical Group medical records
Download or request the medical release form
The forms page provides a medical release document for patient-record requests and transfers.
Identify the patient
Use the complete legal name, birth date, address and contact information requested on the form.
Use a specific date range
Request the relevant period rather than every record when only one episode is needed.
Name the exact records
Specify office notes, laboratory results, imaging reports, immunizations, medication history or complete available records.
Identify the recipient
Provide the physician, facility, mailing address, secure fax or approved delivery details.
Sign and submit using office instructions
Ask the treating location how it accepts the completed authorization and what identity documentation is required.
Ask about copying fees
The privacy notice states that a reasonable fee may be charged for copies.
Medical-record request wording
“I am requesting my Sunflower Medical Group records for dates [start] through [end]. Please include [record types] and send them to [patient or provider] using [approved method]. Please confirm the required form, identification and any fee.”
Patient information rights
What the Sunflower Medical Group privacy notice allows you to request
Inspect or copy records
Patients may request access using the practice’s required form. Limited legal exceptions and reasonable copying fees may apply.
Request an amendment
A patient who believes information is inaccurate or incomplete may submit the required amendment form and supporting reason.
Request disclosure information
Patients may request an accounting of certain disclosures and an access report using the required written form.
Request restrictions
Patients can ask the practice to restrict selected uses or disclosures, although the practice does not have to accept every request.
Request alternative communication
Patients may request contact through another method or at another location by completing the appropriate form.
Ask about electronic exchange
The notice describes participation in Kansas City-area electronic health-information sharing for treatment, payment and healthcare operations.
Email privacy rule: Location contact pages state that personal or health-related information cannot be answered through ordinary direct email. Use the secure portal for medical communication.
January 2025 notice
Sunflower Medical Group data security incident
Official incident summary: Sunflower Medical Group reported discovering suspicious network activity on January 7, 2025. Its investigation determined that an unauthorized third party accessed its systems on or about December 15, 2024 and acquired copies of files.
The information involved differed by person and may have included names, addresses, dates of birth, Social Security numbers, driver’s-license numbers, medical information and health-insurance information.
Confirm whether you received an official letter
Sunflower sent notices to affected individuals for whom it had valid mailing addresses.
Use the instructions in the official notice
Eligible individuals whose Social Security or driver’s-license information was involved were offered complimentary identity-theft protection.
Review medical and insurance activity
Watch for unfamiliar claims, benefit statements, bills or account changes.
Monitor financial records when sensitive identifiers were involved
Review credit reports and account activity and follow the protective steps in the notification.
Do not trust an unexpected caller merely because they mention the incident
Verify instructions through the official Sunflower Medical Group website.
Local patient shortcuts
Practical Sunflower Medical Group tips that prevent wasted trips
01
Call near closing time
Patient demand and staffing can affect when urgent care stops accepting additional visits.
02
Use the current Lenexa West address
Confirm 9300 Meadow View Drive, Suite 100 rather than relying on an older saved location.
03
Wait for appointment confirmation
An online contact request does not reserve a time.
04
Enter Roeland Park under the urgent-care sign
The official location page gives this entrance instruction.
05
Check child-age rules
Call before bringing a young child to walk-in care.
06
Ask whether testing is available today
Laboratory, X-ray and ultrasound availability can vary by location and schedule.
07
Use the portal for private messages
Ordinary email is not the correct channel for personal health information.
08
Check spam for the portal invitation
The invitation is normally sent within one weekday after a complete request.
09
Verify telehealth coverage
Virtual visits are billed to insurance and normal patient costs can apply.
10
Watch weather notices
Kansas City ice, snow and severe storms can change office or urgent-care hours.
11
Keep the office number saved
The regular number connects to the after-hours answering service when the clinic is closed.
12
Bring the insurance card every visit
The official insurance page specifically asks patients to bring it each time.
Verify the destination
Sunflower Medical Group location maps
Kansas City, KS
2040 Hutton Road
Kansas City, KS 66109
913-299-3700
Lenexa West
9300 Meadow View Drive, Suite 100
Lenexa, KS 66227
913-601-4500
Roeland Park
5675 Roe Boulevard
Roeland Park, KS 66205
913-432-2080
Lenexa East
10950 West 86th Street
Lenexa, KS 66214
913-722-4240
Patient questions answered
Sunflower Medical Group frequently asked questions
What is Sunflower Medical Group?
It is a Kansas City-area primary-care network offering family medicine, internal medicine, pediatrics, urgent care, telehealth and selected women’s health and diagnostic services.
How many locations are there?
The current official directory lists Kansas City, Lenexa West, Roeland Park and Lenexa East.
How do I make an appointment?
Call the desired location or submit its contact form. A form request is not confirmed until you speak with the appointment scheduler.
Does Sunflower Medical Group accept walk-ins?
Yes. All four locations provide walk-in urgent care for appropriate non-life-threatening conditions.
Which location is open latest on weekdays?
Kansas City lists urgent care until 8 p.m. Roeland Park and Lenexa East list urgent care until 7 p.m. Published hours can change.
Is urgent care open Sunday?
Kansas City, Roeland Park and Lenexa East list Sunday hours. Lenexa West is closed Sunday.
Can children use urgent care?
Roeland Park specifically states that it treats urgent-care patients age three and older. Verify the age rule at the selected location.
What portal does Sunflower Medical Group use?
The practice uses FollowMyHealth for available results, health records, immunization information and non-urgent secure messages.
How do I get a portal invitation?
Submit the invitation form on the official website. The practice says an invitation generally arrives within 24 hours Monday through Friday.
Does Sunflower Medical Group offer telehealth?
Yes. Scheduled Kansas telehealth visits are offered on weekdays through all four offices. Call the usual provider’s office first.
Does Sunflower Medical Group accept my insurance?
The practice lists many plans, but participation depends on the exact product, provider, location and service. Verify with the office and insurer.
What should I bring to my appointment?
Bring identification, the current insurance card, medication and allergy lists, relevant records, pharmacy information and the expected copay.
How do I request records?
Use the official medical release form, specify the records and date range, identify the recipient and submit the signed authorization as instructed.
Can I correct inaccurate information?
Yes. The privacy notice allows patients to submit an amendment request using the required form and supporting reason.
What should I do after hours?
Call the regular number of your primary-care office. The answering service can notify the physician on call. Call 911 for an emergency.
What was the data security incident?
Sunflower reported unauthorized system access occurring on or about December 15, 2024 and announced the incident after discovering suspicious activity on January 7, 2025.
Final official actions
Complete your Sunflower Medical Group patient task
