SSM Health Dean Medical Group 2026: MyChart, Doctors & Locations

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South-central Wisconsin patient guide · Clinics, MyChart, insurance and records

Find the Right Dean Clinic, Doctor and Patient Service Without Crossing Wisconsin Twice

SSM Health Dean Medical Group is a large Wisconsin care network with primary care, specialty medicine, urgent care, eye care, pharmacies, laboratories, imaging and rehabilitation across dozens of communities.

This guide helps you choose the correct clinic, understand MyChart, compare urgent and virtual care, verify insurance, prepare for testing, request financial assistance and send medical-record forms to the right Wisconsin department.

Find a Dean Medical Group doctor Open SSM Health MyChart Choose the right care
Medical emergency: Call 911 for chest pain, severe trouble breathing, possible stroke, uncontrolled bleeding, major trauma, loss of consciousness, severe allergic reaction or another potentially life-threatening condition.
Do not assume every Dean clinic offers urgent care. Many locations provide scheduled primary or specialty care only. Confirm the live location type before traveling.
Established

Dean Medical Group was established in 1904.

Clinic network

More than 60 clinics across south-central Wisconsin.

Physicians

Approximately 500 physicians provide care.

Patient portal

SSM Health MyChart with online scheduling and billing.

MyChart support

1-888-972-4278

Start with the correct care path

Which SSM Health Dean Medical Group service should you use?

PRIMARY OR SPECIALTY CLINIC Routine, preventive or ongoing care

Use a regular Dean Medical Group office for annual visits, chronic-condition management, medication monitoring, pregnancy care, pediatrics and planned specialty treatment.

Best for: preventive care, diabetes, blood pressure, long-term symptoms, referrals and scheduled follow-up.
URGENT OR VIRTUAL CARE A prompt non-emergency problem

Use urgent or Express Virtual Care for an eligible illness or injury that should not wait for a routine appointment but does not appear life-threatening.

Best for: cold or flu symptoms, rash, urinary symptoms, minor injury, sore throat and other selected same-day concerns.
911 OR EMERGENCY DEPARTMENT Dangerous or rapidly worsening symptoms

Do not wait for a portal message or virtual visit when delay could threaten life, breathing, circulation, brain function or permanent mobility.

Use now for: chest pain, stroke signs, severe breathing trouble, major trauma, uncontrolled bleeding or unconsciousness.
Fast decision rule: Use your regular provider when the concern can safely wait, urgent or virtual care for an appropriate same-day need, and emergency services for potentially dangerous symptoms.

Go directly to the patient task you need

The important facts and workflows are explained below. Official portals are used only when the live search, login, payment or submission must be completed there.

Organization decoder

Dean Medical Group, Dean Health Plan and SSM Health explained

SSM Health Dean Medical Group

The physician and clinic network providing primary, specialty and tertiary medical care across south-central Wisconsin.

Dean Health Plan by Medica

The insurance company. Having a Dean Health Plan policy does not automatically mean every provider, facility or service is covered without verification.

SSM Health

The larger health system that includes Dean Medical Group, Wisconsin hospitals, MyChart, virtual care, billing and medical-record services.

Network size: Dean Medical Group reports more than 60 clinics, approximately 500 physicians and services for more than 400,000 health-plan members.

Additional services within the Dean network

Davis Duehr Dean Eye Care
Retail pharmacies at selected clinics
Physical, occupational and speech therapy
Diabetes education
Laboratory and medical imaging
Aesthetic and plastic surgery services
South-central Wisconsin clinic search

How to find the correct SSM Health Dean Medical Group location

Dean Medical Group covers a large geographic area. Search by service and provider rather than selecting the closest SSM sign.

Madison area

Large primary, specialty, orthopedic, cancer, eye-care, laboratory, imaging and pharmacy services.

Janesville area

Primary and specialty care with regional urgent-care and hospital connections.

Baraboo and Portage

Regional specialty services and nearby primary-care options.

Smaller communities

Clinics in places such as Dodgeville, Prairie du Sac, Columbus, Stoughton, Whitewater and Deerfield.

Selected officially listed Dean Medical Group locations
Location Published hours Phone Important detail
1211 Fish Hatchery Road
Madison, WI 53715		 Monday-Friday
7 a.m.-5:15 p.m.		 608-252-8000 Specialty campus with ENT, audiology, orthopedics, cancer care, therapy, imaging, lab and pharmacy. Doors open at 6:45 a.m.; calls begin at 8 a.m.
1626 Tuttle Street, Second Floor
Baraboo, WI 53913		 Monday-Friday
8 a.m.-5 p.m.		 608-355-2033 Regional specialty services. Confirm the second-floor check-in.
2825 Hunters Trail, Second Floor
Portage, WI 53901		 Monday-Friday
8 a.m.-5 p.m.		 608-742-1063 Specialty service location; use the second-floor entrance instructions.
800 Compassion Way, Suite 136
Dodgeville, WI 53533		 Monday-Friday
8 a.m.-5 p.m.		 608-937-7000 Save Suite 136 rather than navigating only to the larger facility.
250 26th Street, Suite 240
Prairie du Sac, WI 53578		 Monday-Friday
8 a.m.-5 p.m.		 608-643-7899 Regional specialty services; confirm Suite 240.
1305 West Main Street
Whitewater, WI 53190		 Monday-Friday
7:30 a.m.-5 p.m.		 262-473-4548 This location specifically states that it is not urgent care or an emergency site.
Local navigation tip: Large medical campuses may contain primary care, specialty offices, imaging, laboratory, pharmacy and hospital departments under different entrances. Save the floor, suite and department—not only the street address.
Search live Wisconsin locations
Provider search workflow

How to find a Dean Medical Group doctor

Enter the ZIP code where you can travel Use your actual appointment area rather than an old address saved in your browser.
Select the exact specialty Choose family medicine, internal medicine, pediatrics, OB/GYN, cardiology, orthopedics, eye care or the specialty listed in your referral.
Review every listed clinic A provider may work at several offices, but availability and insurance participation can differ by site.
Check new-patient status A doctor appearing in search results may not be accepting every new-patient appointment type.
Verify the exact insurance product Give the clinic and insurer the complete plan and network name from your card.
Confirm referral and authorization rules Some specialty visits, tests, imaging and procedures require approval before scheduling.
Save the exact building details Record the department, floor, suite, parking entrance and direct telephone number.
Use online scheduling only for the correct service MyChart may show primary, specialty, urgent or video options depending on the provider and location.
New-patient call script
“I need a [primary care or specialty] provider near [ZIP code]. My insurance is [complete plan and network]. Which Dean Medical Group providers are accepting new patients at an in-network clinic, and do I need a referral, authorization or outside records before scheduling?”
Search Dean Medical Group providers
Appointment setup

How to schedule the correct Dean Medical Group visit

Common appointment types and when to use them
Visit type Use it for Confirm before booking
New primary-care visit Establishing care and reviewing medical history. Provider availability, insurance and outside-record needs.
Annual preventive visit Routine screening and preventive planning. Whether discussing a separate medical problem could create another charge.
Problem or follow-up visit Symptoms, medication management or chronic-condition follow-up. Whether the concern needs urgent care instead.
Specialist consultation Focused evaluation by a specialty department. Referral, authorization, prior tests and clinic location.
Urgent care A prompt, non-life-threatening illness or injury. Current hours, capacity and appointment availability.
Virtual visit Eligible minor illness, selected follow-up or remote assessment. Age, state location and whether an in-person exam may be required.
MyChart scheduling: SSM Health allows eligible in-person and video appointments to be scheduled through MyChart at any time.
Avoid check-in delays

What to bring to a Dean Medical Group appointment

Government-issued photo identification
Current primary and secondary insurance cards
Referral or prior-authorization number
Medication list with doses and frequency
Medication and food allergies
Outside medical and imaging records
Preferred pharmacy name and address
Home blood pressure or glucose readings
Legal proxy or guardianship documents
Questions arranged in priority order
Wisconsin winter tip: Check the clinic’s live status and travel conditions before leaving for an early-morning appointment. Regional clinic schedules may change during severe weather even when ordinary hours remain posted.
MyChart shortcut: Eligible patients can use eCheck-In up to seven days before an appointment to review information and reduce front-desk paperwork.
Same-day non-emergency care

How SSM Health Dean Medical Group urgent care works

Dean Medical Group operates designated urgent-care locations, but many ordinary Dean clinics are not urgent-care centers.

Use urgent care for

Minor illness, uncomplicated injury, cold or flu symptoms, rashes, urinary symptoms and other conditions needing prompt attention.

Expect medical prioritization

Patients with more urgent medical needs may be seen before someone with an earlier appointment time.

Expect capacity changes

High patient volume can create longer waits or limit same-day availability.

Not every location is urgent care. For example, the Whitewater Dean Medical Group office specifically identifies itself as a regular clinic rather than urgent care or emergency care.
Confirm the clinic is labeled urgent care
Check live hours before traveling
Ask whether an appointment is required
Bring insurance, ID and medication information
Know your preferred pharmacy
Ask which symptoms require emergency care
Find SSM Health urgent care
Care from home

SSM Health Express Virtual Care hours and preparation

Published availability: Express Virtual Care is open every day from 6 a.m.-10 p.m.
On-demand video visit

Connect with an SSM Health provider for eligible urgent and non-urgent conditions without a scheduled clinic appointment.

Questionnaire-based care

Complete a structured assessment for selected minor conditions when a live video conversation may not be necessary.

Prepare before starting

Use a private, well-lit location
Test the camera, microphone and internet
Keep medication bottles nearby
Have temperature or home readings ready
Know your pharmacy address
Do not join while driving
Virtual-care limitation: The provider may redirect you to urgent care or an emergency department when examination, imaging, laboratory testing or immediate treatment is required.
Start Express Virtual Care
Patient portal

What SSM Health MyChart can help Dean patients complete

A
Appointments

Schedule eligible in-person or video visits and review upcoming care.

M
Routine messages

Send non-emergency questions to the care team.

T
Test results

Review laboratory and other results released to the portal.

Rx
Prescription requests

Request eligible medication renewals and review medication information.

$
Bills and plans

Pay medical, hospital and pharmacy bills and set up eligible payment plans.

✓
eCheck-In

Complete eligible pre-visit steps up to seven days before the appointment.

CLEAR identity verification: SSM Health uses CLEAR for selected MyChart signup and account-recovery workflows. A valid government-issued photo ID and mobile phone number may be required.
Do not use MyChart for an emergency. Portal messages may not be read immediately.
Sign in to MyChart Call MyChart help
Portal troubleshooting

MyChart problem? Check these causes in order

Your identity cannot be verified Confirm that your legal name, birth date, mobile number and government ID match the information in the SSM Health record.
An appointment is missing Check whether it was booked under the same SSM Health record, provider and Wisconsin clinic.
Online scheduling is unavailable The provider, location or visit type may require telephone scheduling.
A result has not appeared The test may still be processing, awaiting review or excluded from immediate portal release.
A bill is missing Determine whether it is a medical-group, hospital, pharmacy, laboratory or outside-provider statement.
You need a child’s account Request approved proxy access rather than sharing login credentials.
You need the complete chart MyChart may not include all historical documents. Submit a formal medical-record request.
You still cannot log in Call the MyChart help desk at 1-888-972-4278.
Verify the exact Wisconsin plan

How to check insurance for Dean Medical Group care

SSM Health updates its Wisconsin insurance information by region. The published list is useful, but it is not a guarantee for every provider or service.

Coverage checks that prevent common billing problems
Check Ask Dean Medical Group Ask your insurer
Provider Does this doctor participate in my exact plan? Is the named provider in network at this clinic?
Clinic or facility Is the service performed in a clinic or hospital department? Is the exact service location in network?
Service What test, procedure or visit is planned? Is it covered and does it need authorization?
Referral Has the referral been received? Must it come from my assigned primary doctor?
Patient cost What amount is expected at check-in? What deductible, copay and coinsurance apply?
Dean Health Plan distinction: Dean Health Plan by Medica is the insurance company. Dean Medical Group is the care provider. They are related within the regional system but perform different functions.
Insurance call script
“My plan is [complete product and network]. I will see [provider] at [exact Dean clinic address] for [service]. Is the provider and location in network? Is authorization or a referral required, and what deductible, copay or coinsurance should apply?”
Check Wisconsin insurance participation
Review before paying

Why Dean Medical Group care may produce more than one bill

Medical-group bill

Professional services provided by the physician or advanced practitioner.

Hospital or facility bill

Use of a hospital outpatient department, equipment, supplies or facility resources.

Laboratory or imaging bill

Testing may be billed through another SSM entity or outside provider.

Pharmacy bill

Prescription charges may appear separately from the clinic visit.

Confirm the patient and date Make sure the statement belongs to the correct family member and appointment.
Identify the billing organization Determine whether the bill is from Dean Medical Group, a hospital, pharmacy or another service.
Compare the explanation of benefits Match the original charge, insurer payment, contractual adjustment and patient responsibility.
Check authorization A missing referral or authorization can affect insurance payment.
Question mismatched details Contact billing when the provider, service date, coverage or adjustment does not match the insurer’s record.
MyChart billing tools: Eligible patients can pay hospital, medical and pharmacy bills, switch to paperless statements and establish available payment plans.
Review and pay through MyChart Open SSM billing help
Help with medical costs

Dean Medical Group financial assistance and Community Care

Uninsured and underinsured patients experiencing financial difficulty can apply for help with eligible medical-group charges.

Medical-group financial assistance

Complete the Dean Medical Group application and submit the required household and financial documentation by mail, email or fax.

Community Care Program

Specialists help patients explore government and community resources. Temporary or limited physician-charge assistance may be available in some cases.

Identify the bill type Confirm that the balance belongs to Dean Medical Group rather than a hospital or another SSM entity.
Use the Dean Medical Group application Do not substitute a Monroe Clinic or hospital application.
Complete every household field Include requested income, insurance and family information.
Attach supporting documents Provide the income, tax, benefit or other records requested by the form.
Keep proof of submission Save a copy, email confirmation, fax receipt or mailing tracking.
Ask about the account while the application is reviewed Confirm whether payment deadlines or collection activity will be paused.
Financial-assistance submission

Email: financialaid@ssmhealth.com

Fax: 314-989-6734

Mail: SSM Health Patient Financial Services, Attn: Financial Assistance, PO Box 411997, St. Louis, MO 63141

Community Care specialists

608-294-6463

608-294-6439

Toll-free: 1-800-279-9966

Download the Dean assistance application
Wisconsin medical-record workflow

How to request SSM Health Dean Medical Group records

Check MyChart first Recent results and visit information may already be available.
Download the Wisconsin authorization Use the Authorization for Use and Disclosure of Protected Health Information.
Identify Dean Medical Group Do not accidentally select Monroe Clinic, Fond du Lac or a hospital records destination.
Choose a precise date range Request only the records needed unless a complete chart is necessary.
Name the recipient accurately Include the doctor or organization, address and secure fax or delivery information.
Sign as the patient or legal representative Supporting documentation may be required for guardians, agents or estate representatives.
Submit by mail, fax or email Use the Dean Medical Group destination listed below.
Keep the confirmation Save the authorization, sent email, fax receipt and request date.
Mail

SSM Health Dean Medical Group Health Information

Attn: Release

P.O. Box 259840

Madison, WI 53725-9840

Fax, email and questions

Fax: 610-879-3704

Email: ssmhealthintake@mrocorp.com

Questions: 833-588-5382

Image request tip: When another specialist needs radiology images, request the actual image files as well as the written radiology report.
Download the Wisconsin records form
No-cost language access

Interpreter services for Dean Medical Group patients

Dean Medical Group provides face-to-face, telephone and video medical interpreters for people with limited English proficiency and people who are deaf or hard of hearing.

No patient charge: SSM Health states that interpreter services are provided at no cost to the patient or family.
Request the language while scheduling
State whether an ASL or spoken-language interpreter is needed
Ask whether in-person, telephone or video interpretation will be used
Repeat the request for laboratory or imaging appointments
Do not rely on a child to interpret medical information
Ask for translated after-visit information when available
Video interpreting locations: SSM Health lists video remote interpreting at South Stoughton Road, North High Point Road, SSM Health Orthopedics, Janesville and Delavan, including three urgent-care locations.
Behavioral-health preparation

What new behavioral-health patients should prepare

SSM Health Dean Medical Group publishes separate adult and child intake questionnaires plus a new-patient packet.

Complete the age-appropriate intake questionnaire
Complete the new-patient agreement packet
Bring current medication and treatment history
List previous therapists and psychiatric providers
Bring insurance and referral information
Arrive 30 minutes early when forms are incomplete
Mental-health crisis: Call 911 or go to the nearest emergency department for immediate danger. Call or text 988 for the Suicide & Crisis Lifeline. The Crisis Text Line can also be reached by texting HOME to 741741.
Local Wisconsin shortcuts

Dean Medical Group insider tips that can prevent wasted trips

01
Search by service first

The closest SSM building may not provide the specialty or urgent care you need.

02
Save the floor and suite

Regional specialty offices often sit inside larger hospitals or professional buildings.

03
Check weather disruptions

Winter driving and regional closures can affect early appointments.

04
Use eCheck-In early

Complete eligible MyChart steps before leaving home.

05
Verify urgent-care status

A regular Dean clinic is not automatically an urgent-care clinic.

06
Check pharmacy location

Dean pharmacies operate at selected clinics rather than every office.

07
Separate Dean and Monroe forms

Medical records and financial-assistance applications are organization-specific.

08
Ask for an interpreter early

Language services are free and can continue through check-in, examination, lab and imaging.

09
Keep insurance call references

Save the agent name, date, authorization number and network confirmation.

Patient contact directory

Important SSM Health Dean Medical Group contacts

Use the department that matches your task
Need Contact Best use
MyChart help 1-888-972-4278 Enrollment, login, password recovery and account-access problems.
Medical records 833-588-5382 Wisconsin authorization and record-request questions.
Community Care 608-294-6463 Uninsured or underinsured resource counseling.
Community Care alternate 608-294-6439 Program application and resource questions.
Community Care toll-free 1-800-279-9966 Financial-resource help from outside the Madison calling area.
Medical emergency 911 Life-threatening symptoms or major injury.
Mental-health crisis 988 Suicide or emotional-crisis support.
Major Madison specialty campus

Map of SSM Health Dean Medical Group on Fish Hatchery Road

SSM Health Dean Medical Group Specialty Services
1211 Fish Hatchery Road
Madison, WI 53715
Phone: 608-252-8000
Campus detail: This location contains multiple specialty services, orthopedics, cancer care, therapy, imaging, laboratory and a retail pharmacy. Confirm the department and entrance before traveling.
Patient questions answered

SSM Health Dean Medical Group frequently asked questions

What is SSM Health Dean Medical Group?

It is a large multispecialty physician and clinic network serving south-central Wisconsin.

How many clinics does Dean Medical Group have?

SSM Health states that the network includes more than 60 clinics.

How do I find a Dean Medical Group doctor?

Search the official SSM Health provider directory by ZIP code, specialty and location, then verify insurance and new-patient availability.

What is the Dean MyChart login?

Dean Medical Group patients use SSM Health MyChart at the official SSM Health portal.

What is the MyChart help number?

Call 1-888-972-4278.

Can I schedule through MyChart?

Eligible in-person and video visits can be scheduled through MyChart, depending on the provider and appointment type.

What are Express Virtual Care hours?

SSM Health publishes daily hours of 6 a.m.-10 p.m.

Can a new patient use virtual care?

SSM Health states that Express Virtual Care is available to everyone, not only established patients.

Does every Dean clinic provide urgent care?

No. Use the official location search and confirm that the selected site is specifically identified as urgent care.

Does Dean Medical Group accept my insurance?

Coverage depends on the exact plan, provider, location and service. Verify with both the clinic and insurer.

Is Dean Health Plan the same as Dean Medical Group?

No. Dean Health Plan by Medica provides insurance, while Dean Medical Group provides medical care.

How do I pay a Dean Medical Group bill?

Eligible medical, hospital and pharmacy bills can be reviewed and paid through SSM Health MyChart.

Can I set up a payment plan?

MyChart supports eligible payment-plan options. Availability depends on the account and balance.

Does Dean Medical Group offer financial assistance?

Yes. Patients may apply for medical-group financial assistance or seek help through the Community Care Program.

How do I request Dean Medical Group records?

Complete the Wisconsin authorization and mail, fax or email it using the Dean Medical Group Health Information instructions.

What is the records fax number?

The published Wisconsin Dean Medical Group records fax is 610-879-3704.

Does Dean Medical Group provide free interpreters?

Yes. Face-to-face, telephone and video medical interpreters are available at no cost to the patient or family.

When should I call 911?

Call 911 for potentially life-threatening symptoms such as chest pain, stroke signs, severe breathing trouble, major trauma or uncontrolled bleeding.

Final live actions

Official SSM Health Dean Medical Group patient tools

The important workflows are explained above. Use these official systems when you are ready to complete a provider search, location lookup, MyChart login, virtual visit, payment or medical-record request.

Find a doctor Find a clinic Open MyChart Find urgent care Start virtual care Check insurance Pay a bill Request records
Independent patient-information notice:

USMedicalGroup.org is not SSM Health, SSM Health Dean Medical Group, Dean Health Plan or Medica. It does not schedule appointments, provide medical diagnosis, determine coverage, process payments or release records. Providers, locations, hours, insurance contracts and policies may change.

This page is educational and does not replace advice from a qualified healthcare professional. Call 911 for a medical emergency.

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