New Jersey primary care guide · Hackensack, Clifton and Teaneck
Use Shaker Medical Group Without Choosing the Wrong Office, Portal or Type of Visit
Shaker Medical Group is a family-operated New Jersey medical practice providing internal medicine, family medicine, preventive care, acute and chronic illness management, mental healthcare, cardiovascular support, weight management and diagnostic testing.
This guide brings the practical patient details into one page: which office to call, how to book, when a walk-in visit may be available, what to prepare, which services are offered, how the Holy Name portal works, and how to separate a physician-office bill from a hospital bill.
HACKENSACK
PRIMARY CARE
TEANECK
WALK-INS LISTED
CLIFTON
MEDICAL CARE
Emergency warning: Shaker Medical Group is not a substitute for an emergency department. Call 911 for chest pain, severe breathing difficulty, possible stroke, uncontrolled bleeding, loss of consciousness, severe injury, suicidal intent or another potentially life-threatening condition.
Hackensack
155 Polifly Road, Suite 301.
Clifton
341 Broad Street.
Teaneck
222 Cedar Lane, Suite 201.
Start with the correct care path
Which Shaker Medical Group visit should you choose?
SCHEDULED PRIMARY CARE
Routine, preventive or ongoing care
Use a scheduled appointment for physical examinations, screenings, vaccinations, stable chronic conditions, medication monitoring and concerns that can safely wait.
Best for annual care, diabetes, blood pressure, cholesterol, medication review, preventive planning and long-term follow-up.
SAME-DAY OR WALK-IN
Prompt non-emergency illness care
The official service page says the practice supports walk-in and same-day visits for acute illnesses. The current website banner specifically advertises Teaneck walk-ins.
Best for new but non-life-threatening symptoms when the office confirms that a clinician and appointment capacity are available.
911 OR EMERGENCY DEPARTMENT
Potentially dangerous symptoms
Do not wait for a portal response, online appointment or office callback when a serious symptom could threaten life or permanent function.
Use emergency care for chest pain, stroke warning signs, severe breathing trouble, major trauma, severe bleeding or loss of consciousness.
Fast decision rule: Schedule routine care, call for same-day help when the problem is urgent but stable, and call 911 when waiting could be dangerous.
Three New Jersey offices
Shaker Medical Group locations, phone numbers and current hours
Office details verified from Shaker Medical Group’s current website
| Office |
Address |
Phone |
Published status or hours |
| Hackensack |
155 Polifly Road, Suite 301, Hackensack, NJ 07601 |
201-343-6360 |
Monday-Thursday, 9 a.m.-5 p.m.; Friday, 9 a.m.-2 p.m.; Saturday and Sunday closed. |
| Clifton |
341 Broad Street, Clifton, NJ 07013 |
973-746-6466 |
Monday-Thursday, 9 a.m.-5 p.m.; Friday, 9 a.m.-2 p.m.; Saturday and Sunday closed. |
| Teaneck |
222 Cedar Lane, Suite 201, Teaneck, NJ 07666 |
201-343-6360 |
Current homepage says open and accepting walk-ins. Confirm the daily schedule by telephone. |
| Shared fax |
Used across the listed locations |
201-343-6367 |
Confirm the correct recipient before faxing protected medical information. |
Teaneck page conflict: The current homepage says the Teaneck office is open and accepting walk-ins, while an older contact-page section still says “coming soon.” Call
201-343-6360 before traveling to confirm hours, provider availability and whether walk-ins are still being accepted.
Local travel tip: Hackensack, Clifton and Teaneck are separate offices. Confirm the town, street, suite and provider name from the appointment confirmation rather than entering only “Shaker Medical Group” into navigation.
Appointment workflow
How to schedule the right Shaker Medical Group appointment
Choose a preferred office
Decide whether Hackensack, Clifton or Teaneck is most practical, but remain flexible if the preferred physician works at another office that day.
Choose the visit type
Explain whether you need a new-patient visit, annual physical, illness visit, chronic-care follow-up, mental-health consultation, laboratory work or weight-management evaluation.
Describe the main concern clearly
Give the scheduler the most important symptom, how long it has been present and whether it is worsening.
Confirm new-patient status
Ask whether the selected clinician accepts new patients and at which office.
Verify the complete insurance product
Read the insurer, plan, network and member details from the card. A general insurer name is not enough.
Ask what must be completed before arrival
Confirm records, medication lists, fasting instructions, forms, referrals or insurance authorizations.
Save the full appointment information
Record the provider, town, street address, suite, date, arrival time and direct office number.
Use online booking only for the final action
The practice’s official website links to Zocdoc. Review the provider, location and insurance information carefully before submitting.
Appointment call script
“I would like to schedule with Shaker Medical Group for [reason]. I prefer the [Hackensack, Clifton or Teaneck] office. I am a [new/existing] patient, and my insurance is [complete product and network]. Which provider is appropriate, is same-day care available, and what records, forms or payments should I prepare?”
Acute illness and same-day care
How Shaker Medical Group walk-in and same-day visits work
Shaker Medical Group’s official medical-services page says the practice is happy to support walk-in and same-day visits for acute illness for both new and existing patients. Its current site banner specifically says Teaneck is accepting walk-ins.
A same-day primary-care visit may fit when
- The illness is new or suddenly worse.
- The patient is stable and able to travel safely.
- Symptoms need prompt outpatient evaluation.
- No emergency warning sign is present.
- The office confirms available capacity.
Skip the office and use emergency care when
- Chest pain or severe breathing difficulty occurs.
- There are stroke warning signs.
- Bleeding cannot be controlled.
- A person loses consciousness.
- There is severe trauma or suicidal intent.
Call before walking in
Confirm which office is accepting walk-ins today
Ask whether the provider can treat your concern
Confirm the latest arrival or closing time
Verify your insurance product
Ask whether laboratory testing is available
Bring a medication and allergy list
Walk-in does not always mean immediate care. Scheduled patients, clinician availability and medical priority can affect the wait. A telephone confirmation can prevent an unnecessary drive.
Prevent check-in delays
What to bring to a Shaker Medical Group visit
Government-issued photo identification
Current primary and secondary insurance cards
Referral or authorization when required
Medication list with exact doses
Allergies and past medication reactions
Recent laboratory and imaging reports
Hospital discharge instructions
Previous primary-care records
Preferred pharmacy name and address
Home blood-pressure or glucose readings
Written questions in priority order
Expected copay or payment method
Prepare a one-minute health summary
1
Main problem
Describe the most important symptom or goal in one sentence.
2
Timeline
Explain when it started and whether it is improving or worsening.
3
Treatments tried
List medicines, home care and whether each one helped.
Best use of appointment time: Put the most urgent concern first. Routine forms, refills and lower-priority questions can then be handled in the remaining time or scheduled separately when needed.
Current official provider profiles
Doctors and clinicians shown by Shaker Medical Group
The official practice website presents a growing physician and advanced-practice team. Location schedules and new-patient availability can change, so patients should confirm both before selecting a clinician.
Selected current team members and officially described focus areas
| Provider |
Clinical focus |
Useful patient detail |
| Safwat Shaker, MD, FACP |
Internal medicine and long-term comprehensive care. |
Founder and senior physician with decades of experience. |
| Mina Shaker, MD |
Board-certified internal medicine and evidence-based preventive care. |
The official site identifies him as Chairman of Medicine at Holy Name Medical Center. |
| David Shaker, DO |
Board-certified internal medicine, primary care and patient education. |
Official profile lists English and Arabic; office staff also provide Spanish-language support. |
| Mayuri Kinkhabwala, MD |
Preventive care, screenings, vaccines, diagnostic evaluation and lifestyle planning. |
Useful for patients seeking proactive health-risk review. |
| Miriam Hanna, MD |
Family medicine and women’s health. |
Official profile emphasizes collaborative, personalized care. |
| Abdelrahman Elemam, DO |
Internal medicine, acute conditions, chronic illness and disease prevention. |
Official profile lists English and Arabic, with Spanish proficiency. |
| Taylor Shaker, MD |
Board-certified family medicine, preventive care, wellness and women’s health. |
The official site says she sees patients in Teaneck, Hackensack and Clifton. |
| Imranjot Sekhon, MD |
Primary care, chronic conditions, acute illness and preventive health. |
Official profile lists English, Punjabi and Hindi. |
| Christina Masklee, APRN, RN |
Diagnostic assessment, physical and mental wellness, and weight management. |
Official profile describes combined lifestyle and medication-management support. |
Language-access tip: Tell the scheduler your preferred language when booking. Confirm whether the selected clinician, bilingual staff member or professional interpreter will be available for the complete visit.
High-density service guide
Shaker Medical Group services explained in plain English
Service, purpose and preparation question
| Service |
What it can address |
What to confirm before the visit |
| Preventive care |
Risk review, health screening, vaccines, lifestyle counseling and early detection. |
Whether the appointment is preventive, problem-focused or both for insurance purposes. |
| Physical examinations |
General health assessment, vital signs, history review and age-appropriate planning. |
Whether fasting laboratory work or outside forms are required. |
| Acute illness care |
Prompt evaluation of a new, worsening but non-emergency health problem. |
Same-day capacity and whether the office can perform likely testing. |
| Chronic illness care |
Ongoing monitoring and treatment of conditions requiring repeated follow-up. |
Which home readings, medication bottles or specialist reports to bring. |
| Diabetes treatment |
Glucose monitoring, medication review, risk-factor control and complication prevention. |
Whether fasting tests, glucose logs or device downloads are needed. |
| Cardiovascular health |
Blood-pressure and heart-rate monitoring, cardiac risk review, EKG testing and treatment planning. |
Whether symptoms require emergency care instead of an office visit. |
| Mental health care |
Therapy, counseling and medication-management support described by the practice. |
The treating professional, appointment type, privacy process and emergency limitations. |
| Weight management |
Nutrition, activity, behavior and medically appropriate medication planning. |
Coverage, medication eligibility, monitoring and long-term follow-up expectations. |
| Medication management |
Dose review, interaction checks, effectiveness monitoring and patient education. |
Bring every prescription, over-the-counter product and supplement. |
| Laboratory testing |
Blood, urine, infection, cholesterol, diabetes, organ, hormone, thyroid and STI testing described by the practice. |
Order, fasting, laboratory location, insurance network and result process. |
Stay ahead of illness
How to prepare for preventive care and a physical examination
Shaker Medical Group emphasizes physical examinations, wellness visits, screening protocols, laboratory testing, immunizations and lifestyle guidance as connected parts of preventive care.
List your last major screening dates
Bring immunization records
Update family medical history
Bring home blood-pressure readings
List sleep, diet and exercise concerns
Ask which tests are due by age and risk
Confirm whether fasting is necessary
Ask whether additional concerns change billing
Insurance coding tip: A preventive physical and a visit for a new medical complaint may be processed differently. Ask the office and insurer how addressing both during one appointment could affect patient cost.
Long-term condition management
Make a chronic-care visit more useful
Bring measurable information
Blood-pressure readings, glucose values, weight trends, symptom logs and medication timing help reveal patterns.
Bring outside specialist reports
Do not assume every consultant, hospital or imaging center automatically shares information with the office.
Discuss barriers honestly
Cost, side effects, transportation, food access and difficulty following a plan can change the safest treatment choice.
Medication-reconciliation checklist
Prescription name and strength
Actual dose being taken
Time of day taken
Reason for the medication
Side effects or missed doses
Vitamins and supplements
Recent medication changes
Preferred pharmacy
Practical rule: Report what you actually take, not only what appears on an old medication list. Accurate information helps the clinician identify duplication, interaction and dosing problems.
Testing and results
Shaker Medical Group lab work and testing
The practice describes in-office diagnostic testing that can include blood work, urinalysis, infection screening, cholesterol, diabetes, organ-health, hormone, thyroid and STI testing. It also describes ordering X-rays, ultrasounds and other imaging when clinically needed.
Confirm the exact test
Ask what is being ordered and what question the clinician expects it to answer.
Ask whether fasting is required
Do not fast unnecessarily. Confirm food, drink and medication instructions directly.
Verify the performing laboratory
Determine whether the test will be completed in the office or sent to another laboratory.
Check insurance network
The physician and laboratory may have different network status.
Ask how results will arrive
Confirm whether results appear in HNCareCompass, require a call or need a follow-up visit.
Ask what timing is expected
Result speed depends on the test. Record the date when follow-up is appropriate.
A result is marked abnormal
A portal flag does not explain severity by itself. Ask the ordering clinician to interpret it using your symptoms and history.
A result does not appear
Confirm that the test was completed, sent to the correct provider and released to the same portal account.
An outside laboratory performed the test
Ask whether that laboratory has its own bill, portal or separate result-sharing process.
Symptoms worsen while waiting
Contact the office promptly or use emergency care when serious warning signs develop.
Medical weight-management safety
What to ask before starting a Shaker Medical Group weight-management plan
Shaker Medical Group describes individualized weight-management programs combining nutrition, exercise, behavior support and prescription medication when medically appropriate.
Prescription medication is not appropriate for everyone. Eligibility, side effects, contraindications, drug interactions, insurance coverage and monitoring must be reviewed by a qualified clinician.
What health goal is realistic?
Which health conditions affect treatment choice?
Which laboratory tests are needed?
What side effects need urgent attention?
Will insurance cover visits and medication?
What happens if coverage stops?
How often is follow-up required?
What is the long-term maintenance plan?
Cost tip: Ask separately about the medical visit, laboratory monitoring, medication, supplies and any program fee. A medication approval does not guarantee that every related service is covered.
Mental and physical health together
How Shaker Medical Group describes mental health services
The practice says its mental-health services can include therapy, counseling and medication management tailored to emotional and psychological needs.
Ask before booking
- Which clinician will provide the service?
- Is the visit therapy, medication management or primary-care screening?
- Is telehealth available?
- Is the clinician in network?
- How are urgent concerns handled?
Prepare for the appointment
- List current symptoms and their duration.
- Bring psychiatric and medical medication history.
- Report substance use honestly.
- Describe sleep and daily-function changes.
- Share prior treatment and hospital history.
Mental-health emergency: Call 911 or use an emergency department for immediate danger, suicidal intent, an active plan to harm yourself or another person, severe confusion, violent behavior or inability to remain safe.
Holy Name HNCareCompass
What the Shaker Medical Group patient portal can do
Shaker Medical Group’s website links patients to Holy Name’s portal. Holy Name now identifies its patient portal as HNCareCompass.
A
Manage appointments
View upcoming visits and use available booking or rescheduling tools.
T
View test results
Access laboratory and diagnostic results released to the portal.
Rx
Manage medications
Review current prescriptions and request eligible refills.
$
Pay bills
Holy Name says portal payments may use Apple Pay, credit card or bank account.
H
View health summaries
Review available conditions, immunizations, allergies and other health information.
S
Share information
Securely share available results or health summaries with another provider or family member.
Portal limitation: Not every Shaker physician-office document or outside test is guaranteed to appear automatically. Call the office when important information is missing.
Portal troubleshooting
The portal name looks different
Holy Name has moved to HNCareCompass. Begin from Holy Name’s official patient-portal page instead of an old saved link.
The appointment is missing
Confirm that it was booked under the same patient identity, office and portal account.
The result is missing
Ask whether it was performed by an outside laboratory or has not yet been released.
The bill does not match the visit
Determine whether it belongs to Shaker Medical Group, Holy Name Medical Center, a laboratory or another consultant.
You need access for another adult
Use authorized proxy or sharing tools. Never share passwords.
The issue is urgent
Call the office or emergency services instead of waiting for a portal response.
Verify the exact plan
Shaker Medical Group insurance and cost guidance
Shaker Medical Group’s public website does not provide a complete, dependable list of every accepted insurance product. Participation may differ by provider, office, service and plan network.
Do not rely only on an online booking logo or insurer name. Verify the exact product with both the practice and the insurance company.
Read the complete insurance card
Note the insurer, product, network, member ID, group number and member-services number.
Call the selected Shaker office
Give the exact provider, location and planned service.
Call the insurer
Ask whether the provider and location are in network for that specific service.
Ask about referral requirements
HMO and other managed plans may require an assigned primary-care physician or prior referral.
Ask whether laboratory work is separately billed
The office clinician and laboratory may have different network participation.
Request the expected patient amount
Ask about copay, deductible, coinsurance, self-pay price and separately billed services.
Insurance-verification script
“My insurance is [complete product and network]. I plan to see [provider] at Shaker Medical Group’s [town] office for [service]. Is the provider and office in network? Is a referral or authorization required, will laboratory work be billed separately, and what amount should I expect at the visit?”
Hospital insurance is separate: Holy Name Medical Center warns that hospital participation does not guarantee that every physician uses the same insurance network. Verify both whenever hospital care is planned.
Identify who sent the statement
How to handle a Shaker Medical Group or Holy Name bill
SHAKER MEDICAL GROUP
Physician-office bill
Contact Shaker Medical Group when the statement identifies the practice or treating physician and relates to an office visit or practice service.
Have ready: account number, patient name, service date, provider and insurance explanation of benefits.
HOLY NAME MEDICAL CENTER
Hospital or medical-center bill
Holy Name’s Patient Accounts Department handles medical-center bills and is separate from many physician charges.
Holy Name hospital billing: 201-833-3471. Financial counseling: 201-833-3157.
LAB OR CONSULTANT
Separate professional bill
A laboratory, radiologist, consultant or other organization may send its own statement even when Shaker ordered the service.
Compare the provider name, service date and insurer explanation before paying.
Identify the billing organization
Look at the statement heading, return address, tax identification or customer-service number.
Compare the insurance explanation
Match the service date, billed amount, allowed amount, insurer payment and patient responsibility.
Check for duplicate or unfamiliar charges
Ask what each line represents before assuming the balance is correct.
Call the correct billing party
Shaker, Holy Name, a laboratory and an outside consultant may use separate systems.
Save every confirmation
Keep payment receipts, claim references and corrected-statement promises.
Holy Name financial assistance: Holy Name provides financial counseling and assistance applications for qualifying hospital patients. Its hospital assistance policy may not cover separately billed independent physician groups, so confirm which bill is eligible before applying.
Send the request to the right holder
How to request Shaker Medical Group or Holy Name medical records
Records created by Shaker Medical Group
Contact the physician office for outpatient notes, medication history, referrals and other records maintained directly by the practice.
Call 201-343-6360 or the Clifton office at 973-746-6466 and ask for the current authorization and submission instructions.
Records created by Holy Name Medical Center
Holy Name requires a completed HIPAA-compliant authorization signed by the patient or legal representative.
Its hospital-record department is separate from Shaker Medical Group’s office-record process.
Information Holy Name requires on its authorization
Complete recipient name and address
Recipient phone and department or suite
Patient name, aliases and date of birth
Specific record types requested
Dates of treatment
Purpose of the release
Patient signature
Legal documents when a representative signs
Holy Name Medical Center hospital-record submission details
| Method |
Official detail |
Practical instruction |
| Mail |
Holy Name Medical Center, Attn: Medical Records Department, 3 University Plaza Drive, Suite 105, Hackensack, NJ 07601 |
Send the completed authorization and required legal documents. |
| In person |
3 University Plaza Drive, Suite 105, Hackensack, or the main hospital lobby |
Bring photo identification. Published hours are Monday-Friday, 8 a.m.-4:30 p.m., excluding major holidays. |
| Fax |
201-833-7138 |
Confirm every page transmitted and keep the fax confirmation. |
| Status questions |
201-833-7044 |
Have the patient name, birth date and submission date ready. |
Processing expectation: Holy Name notes that HIPAA regulations allow up to 30 days for hospital record requests, although requests are often completed sooner. Incomplete authorizations are returned and can cause delay.
Transfer shortcut: Records sent directly from Holy Name to another physician, hospital, clinic or mental-health center are listed without a copy charge. Ask whether direct electronic delivery is available.
Refills and follow-up
How to prevent medication and referral delays
Shaker Medical Group does not publish a universal refill or referral turnaround time on its public website. Start early and confirm the office’s current process.
You need a routine refill
Contact the pharmacy first and ask it to send the electronic request to the prescribing Shaker clinician.
The prescription has no remaining refills
The clinician may require a follow-up visit, laboratory monitoring or updated vital signs.
The medication requires authorization
Ask whether the request is pending with Shaker, the pharmacy or the insurer.
A specialist has not contacted you
Confirm that Shaker sent the referral, the insurer approved it and the specialist received it.
An imaging center has no order
Verify the exact facility and fax destination with the Shaker office.
Symptoms worsen during a delay
Contact the office for reassessment or use emergency care when serious warning signs appear.
Refill or referral follow-up script
“I am following up on my [refill/referral/order] requested on [date]. Can you confirm whether it was received, whether the clinician reviewed it, whether insurance authorization is required, and what action I should take next?”
New Jersey patient shortcuts
Local tips that can prevent repeat calls and wasted trips
01
Confirm the town
Hackensack, Clifton and Teaneck are separate appointments even when the provider name is the same.
02
Call before a Teaneck walk-in
The homepage says open, but an older contact section remains outdated.
03
Use Friday hours carefully
Hackensack and Clifton list an earlier 2 p.m. Friday closing.
04
Ask for language support
Official profiles list Arabic, Hindi, Punjabi and varying Spanish support among team members.
05
Separate office and hospital bills
A Holy Name statement may not be the same account as a Shaker physician bill.
06
Confirm the laboratory network
The ordering clinician and performing laboratory may participate in different insurance networks.
07
Use the new portal entry page
Holy Name’s current patient portal is HNCareCompass.
08
Bring outside records
Do not assume another hospital, specialist or laboratory automatically shared everything.
09
Save every live confirmation
Keep appointment, authorization, payment and record-request confirmation numbers.
Three-office map guide
Shaker Medical Group maps and arrival instructions
Confirm the town and suite from the appointment message
Allow extra travel time during North Jersey traffic
Ask about parking and accessible entry
Bring the direct office number inside with you
Ten practical patient answers
Shaker Medical Group frequently asked questions
Where are Shaker Medical Group’s offices?
The practice lists offices in Hackensack at 155 Polifly Road, Suite 301; Clifton at 341 Broad Street; and Teaneck at 222 Cedar Lane, Suite 201.
What are the Hackensack and Clifton hours?
The official contact page lists Monday through Thursday from 9 a.m. to 5 p.m. and Friday from 9 a.m. to 2 p.m., with Saturday and Sunday closed.
Is the Teaneck office open?
The current homepage says it is open and accepting walk-ins. Because an older contact section still says coming soon, call 201-343-6360 before traveling.
Can I visit without an appointment?
The official service page says same-day and walk-in acute-illness visits are supported for new and existing patients. Call first to confirm the available office and capacity.
How do I book an appointment?
Call 201-343-6360 for Hackensack or Teaneck, call 973-746-6466 for Clifton, or use the online booking service linked from the official website.
What services are offered?
Services include preventive care, physicals, screenings, vaccines, acute and chronic illness treatment, diabetes and heart care, mental health, weight management, medication management and laboratory testing.
Which portal does Shaker Medical Group use?
The practice links to Holy Name’s patient portal. Holy Name currently calls the portal HNCareCompass.
Does Shaker Medical Group accept my insurance?
The public practice website does not provide a complete plan list. Confirm your exact product with the selected office and the insurer before the visit.
How do I get my medical records?
Contact Shaker for office-created records. Use Holy Name’s separate records process for documents created during hospital or Holy Name medical-center care.
When should I call 911?
Call 911 for chest pain, severe breathing difficulty, stroke signs, uncontrolled bleeding, loss of consciousness, severe trauma, suicidal intent or another potentially life-threatening emergency.
Final live actions
Official Shaker Medical Group and Holy Name patient tools
The important procedures are explained above. Use the official systems below when you are ready to complete a live booking, portal login, hospital payment or records request.
