Saco River Medical Group 2026: Walk-In, Portal & Appointments

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Conway, New Hampshire · Primary, pediatric, walk-in and outpatient care guide

Cross the Right Care Bridge at Saco River Medical Group

Saco River Medical Group combines family medicine, pediatrics, non-emergency walk-in care, laboratory testing, X-ray and other outpatient services at its Conway location in the Mount Washington Valley.

This guide explains which service to use, current walk-in and laboratory hours, appointment scheduling, after-hours help, prescription renewals, portal tools, billing, insurance, financial assistance and the information to bring so you can avoid a delayed or repeated visit.

Open the patient portal Call appointments Choose the right service
Call 911 for an emergency. Do not wait at a walk-in clinic or send a portal message for chest pain, severe trouble breathing, possible stroke, severe allergic reaction, uncontrolled bleeding, loss of consciousness or another potentially life-threatening condition.
Main location

7 Greenwood Avenue, Conway, NH 03818.

Appointments

603-447-3500

Walk-in phone

603-447-2555

Walk-in access

First come, first served.

Official review

Information checked August 2026.

Start with the correct service

Which Saco River Medical Group care path fits your need?

FAMILY MEDICINE OR PEDIATRICS Routine or ongoing care

Schedule with primary care for preventive visits, chronic disease management, medication monitoring, referrals, annual wellness care and continuing symptoms.

Best for: annual exams, diabetes, blood pressure, COPD, heart failure, preventive screening, long-term medication and follow-up.
CONWAY WALK-IN Same-day non-emergency problem

Use walk-in care for an acute illness or minor injury that needs prompt outpatient evaluation but does not appear life-threatening.

Best for: common illness, minor injury, simple fracture evaluation, splinting, minor procedures and urgent outpatient concerns.
911 OR EMERGENCY DEPARTMENT Serious or rapidly worsening symptoms

Emergency services are the safer choice when delay could threaten life, breathing, circulation, brain function or permanent function.

Use immediately for: chest pain, major breathing difficulty, stroke signs, severe bleeding, seizure or loss of consciousness.
Infant restriction: The Conway walk-in service states that it cannot see children younger than three months, or 90 days. Contact the infant’s primary care provider or go to the closest emergency department based on the symptoms and urgency.

Go directly to the patient task you need

The useful policies and steps are explained inside this page. Official portals are reserved mainly for live scheduling, account access, payment and form submission.

Conway office details

Saco River Medical Group hours, phones and location

Conway departments and current published details
Department Published schedule Phone Important detail
Family medicine and pediatrics Appointments during regular business hours 603-447-3500 Schedule through the portal or by phone.
Walk-in service Monday-Friday, 8 a.m.-6 p.m.; Saturday, 8 a.m.-4 p.m.; Sunday, 9 a.m.-1 p.m. 603-447-2555 First come, first served. Patient intake may change with demand.
Conway laboratory Monday-Friday, 7 a.m.-5:30 p.m. 603-447-3500 Confirm whether an order, fasting or scheduled collection is required.
After-hours provider After 4:30 p.m. Monday-Friday and all day Saturday and Sunday 603-447-3500 Follow the telephone prompts. This is not a replacement for 911.
Saco River Medical Group
7 Greenwood Avenue
Conway, NH 03818
Main fax: 603-447-5568
Address warning: Some pages on the practice website display ZIP code 03813 beside walk-in or imaging information, while the main office listing uses 03818. Use the full street address and confirm the destination in your appointment message before traveling.
Local weather tip: Winter weather, mountain traffic and staffing can affect access in the Mount Washington Valley. Call before a long drive when roads are poor or when arriving near closing time.
Scheduled primary care

How to schedule a Saco River Medical Group appointment

Decide whether the visit belongs with primary care or walk-in Routine, preventive and long-term concerns usually belong with family medicine or pediatrics. Acute non-emergency concerns may fit walk-in care.
Use the patient portal or call 603-447-3500 Established patients can check available portal scheduling. New patients and people needing a specific appointment type should call.
Explain the actual reason for the visit Tell scheduling whether the need is a new-patient visit, annual wellness appointment, follow-up, procedure, chronic-condition review or new symptom.
Confirm your insurance network Give the exact plan name, not only the insurance company. Ask whether the selected provider and service are in network.
Ask whether records or testing are needed first A referral, procedure, chronic-care visit or transfer from another practice may require outside records, laboratory work or prior authorization.
Save the arrival instructions Record the date, arrival time, provider, department, street address, expected payment and any fasting or medication directions.

Direct scheduler extensions published by the practice

Provider scheduling extensions through 603-447-3500
Extension Providers or department What to say
210 Chris Palentchar, PA; Meridith Perry, APRN State whether you are new or established and briefly explain the visit need.
225 Emily Beaulieu, APRN; Melissa-Jo Nason, APRN Have insurance, date of birth and preferred appointment days ready.
249 Nicole Stanley, APRN; Sarah Duplinsky, APRN Mention whether records are coming from another practice.
212 Pediatrics: Ross Emery, MD; Rich Laracy, DO Give the child’s age, symptoms or visit type and urgency.
Appointment call script
“I need a [new-patient, wellness, follow-up or symptom] appointment. The patient is [age], the main concern is [brief description], and the insurance plan is [full plan name]. Can you confirm the correct provider, whether the plan is accepted, what records or forms are needed, and the amount expected at check-in?”
Schedule through the portal Call 603-447-3500
First-come, first-served care

How Conway walk-in care works

The walk-in service treats acute, non-emergency concerns and is available to community members and visitors even when their regular primary care is elsewhere.

Appropriate use

New illness, minor injury, minor orthopedic concern, simple fracture evaluation, splinting, minor procedures and other acute outpatient needs.

Not appointment-based

Patients are generally evaluated on a first-come, first-served basis. Clinical urgency may still affect the order of care.

Community access

You do not have to receive your regular primary care from Saco River Medical Group to use the service.

Before driving to the walk-in clinic

Call 603-447-2555 near closing time
Confirm that the patient is at least 90 days old
Bring identification and insurance cards
Bring a medication and allergy list
Know when symptoms started
Bring relevant test or treatment information
Prepare to identify the regular primary care provider
Use emergency care for serious warning signs
Local visitor tip: If you are visiting the Conway or North Conway area, bring the name, phone and fax of your regular physician. Ask how the walk-in note and test results can be sent back to that office.
Do not wait for walk-in care when symptoms are severe. Call 911 for major breathing difficulty, chest pain, facial droop, one-sided weakness, serious trauma, uncontrolled bleeding, severe dehydration, seizure or loss of consciousness.
When the regular office is closed

How to reach Saco River Medical Group after hours

An on-call provider is available after 4:30 p.m. Monday through Friday and throughout Saturday and Sunday. Call the main number and follow the prompts.

After-hours clinical guidance

603-447-3500

Follow the telephone prompts to reach the on-call provider.

Walk-in department

603-447-2555

Use after 4:30 p.m. weekdays or during published weekend walk-in hours.

Routine question that can wait Use the portal or call during regular office hours.
Time-sensitive but not life-threatening Call the on-call provider for direction on whether to use walk-in care, emergency care or a scheduled appointment.
Possible emergency Call 911 rather than leaving a message or waiting for a callback.
Medication has run out Contact the pharmacy and on-call service, but understand that some controlled or monitoring-dependent medicines may not be renewed after hours.
Care available in Conway

Saco River Medical Group services explained

Service, purpose and preparation question
Service What it may include What to confirm first
Family medicine Preventive care, common illness, chronic disease management, medication monitoring and referrals. New-patient availability and accepted insurance.
Pediatrics Routine and illness care for infants, children, teenagers and young adults. Age range, vaccine records and appointment urgency.
Annual wellness visits Preventive planning, health-risk review and appropriate screenings based on visit type. Whether the appointment is a Medicare wellness visit, preventive physical or problem-focused visit.
Gynecology care Selected routine gynecologic services and screening. The exact service, provider availability and insurance coverage.
Laboratory On-site collection and testing support for ordered medical care. Order status, fasting instructions and laboratory network.
X-ray and imaging Diagnostic imaging associated with outpatient evaluation. Physician order, prior authorization and expected cost.
Minor orthopedic care Evaluation, casting or splinting for selected simple fractures and minor injuries. Whether the injury is appropriate for outpatient care.
Minor surgery Selected office-based procedures. Preparation, consent, medications, driver needs and follow-up.
Immunizations Routine vaccines and selected travel immunizations. Vaccine availability, age, medical eligibility and insurance coverage.
Chronic disease care Diabetes, COPD and congestive heart-failure management. Needed logs, medication list, recent testing and specialist notes.
Medication-assisted treatment Treatment support for substance-use disorder within an outpatient care plan. Program entry, counseling expectations, medication policy and privacy procedures.
Transition-of-care management Follow-up after hospital or facility discharge to reduce gaps in care. Discharge papers, medication changes and follow-up deadline.
Eye care screening Routine eye examinations and retinal eye exams. Medical versus vision coverage and whether dilation is planned.
Children and young adults

Using Saco River Medical Group pediatrics

1
Routine pediatric care

Use scheduled pediatrics for wellness care, development, ongoing health concerns, vaccines and regular follow-up.

2
Acute child illness

Call pediatrics for guidance or use walk-in care when the child is at least 90 days old and the problem is non-emergency.

3
Infants under 90 days

The walk-in clinic cannot evaluate this age group. Contact the child’s primary clinician or use emergency care as directed.

Bring these items to a child’s appointment

Current insurance card
Parent or guardian identification
Immunization record
Medication dose and last dose time
Temperature and symptom timeline
School or daycare forms when needed
Custody or consent documents when applicable
Outside records for a new patient
Young-infant caution: Fever, poor feeding, breathing trouble, unusual sleepiness, dehydration or color change in a young infant can require urgent medical evaluation. Do not rely on a portal message.
Prevent repeat visits

What to bring to Saco River Medical Group

Government-issued photo identification
Current primary and secondary insurance cards
Medication list with dose and frequency
Allergy and reaction list
Pharmacy name and location
Recent test results and outside records
Referral or authorization when required
Discharge paperwork after hospital care
Home blood-pressure or glucose readings
Questions written in priority order
For a new symptom

Know when it started, what makes it better or worse, treatments tried and whether it is changing.

For chronic-care follow-up

Bring home readings, medication bottles when helpful and any specialist or hospital changes.

For laboratory testing

Confirm fasting, medication and timing instructions before arriving.

Local practical tip: Several services share the Greenwood Avenue location, but they may use different check-in workflows. State the exact department or provider when you arrive.
Athenahealth access

What the Saco River Medical Group patient portal can do

A
Appointments

Schedule or change eligible appointments online at any time.

M
Secure messages

Communicate privately with the practice about routine, non-emergency matters.

Rx
Renewal requests

Request eligible prescription renewals and confirm the pharmacy.

T
Test results

Review available laboratory results and health-history information.

$
Online billing

Review account information and make payments online.

24
Anytime access

Complete routine account tasks without waiting on the telephone.

How to create an account

Ask the office to enroll you The practice can help create patient-portal access during an office visit.
Use the email invitation Open the invitation sent by the practice and follow the identity-verification steps.
Verify your contact information The name, birth date, email and telephone number should match the patient record.
Create a private password Do not share credentials. Ask the office about authorized proxy access for a child or dependent adult.
Portal messages are not emergency care. Call the office or on-call service for time-sensitive concerns and call 911 for an emergency.
Open the official patient portal
Medication renewal workflow

How to request a Saco River Medical Group prescription refill

Plan ahead: The practice recommends requesting a renewal four to five days before the medicine runs out and asks patients to allow up to 72 hours, excluding weekends.
Check with the pharmacy first Confirm that no unused refill remains and ask whether the pharmacy has already sent a renewal request.
Use the portal when possible Open “My Health,” select the medication area, find the medicine and enter the provider, prescription and pharmacy information.
Use extension 216 for telephone requests Call 603-447-3500 and select or request extension 216.
Leave complete identifying information State the patient’s name, date of birth, full medication name, pharmacy and prescribing provider.
Allow processing time The official refill page asks patients to allow 72 hours, excluding weekends.
Check the pharmacy or portal for status Staff may not call back unless they need more information or the request cannot be completed.
Renewal eligibility: The practice states that prescriptions must be current within the preceding three months to be considered for renewal. A provider may also require an appointment, monitoring test or updated clinical information.
Complete refill message
“This is [full name], date of birth [date]. I need a renewal of [complete medicine name, strength and directions]. The prescribing provider is [name]. Please send it to [pharmacy name and location]. I have [number] doses remaining.”
Prescription text messages: The practice states that legitimate prescription notifications may arrive from number 64556 and contain a link using rxinform.org. Contact the office directly when uncertain before opening a link.
After testing or referral

What to do when a result, referral or authorization is delayed

A laboratory result is missing Check the portal, then call the ordering office. Ask whether the sample was completed, whether the result is pending review and how follow-up will occur.
An imaging order is not available Contact the ordering provider and confirm the receiving facility, exact test and transmission method.
A specialist has not contacted you Ask whether the referral was sent, which specialist received it and whether insurance authorization is complete.
The insurer says authorization is missing Ask which procedure code, diagnosis, provider or facility requires review and give that information to the referring office.
A result is marked abnormal Do not interpret a flag alone. Ask the ordering clinician what the result means in the context of symptoms and medical history.
Symptoms are worsening while you wait Contact the clinical office or on-call provider. Use emergency services when serious warning signs occur.
Result follow-up script
“I had [test] on [date], ordered by [provider]. Can you confirm whether the result is complete, whether the provider has reviewed it, and how I should receive the interpretation and next-step instructions?”
Network verification

Insurance listed by Saco River Medical Group

The practice states that it accepts most insurance carriers and participates with selected New Hampshire Affordable Care Act exchange plans. Participation can still vary by exact product, provider, location and service.

Commercial plans

Aetna, AmeriHealth, Anthem or BCBS products, Cigna, Harvard Pilgrim, Humana, Tufts and UnitedHealthcare.

Medicare

Medicare, Railroad Medicare, Harvard Stride Medicare and other listed products subject to network rules.

Medicaid

New Hampshire Medicaid, MaineCare, New Hampshire Healthy Families and WellSense are listed.

Exchange coverage

The practice participates with some New Hampshire exchange plans, but exact network verification is required.

A company name does not guarantee coverage. Ask the insurer whether the exact Saco River Medical Group provider, Greenwood Avenue location and planned service are in network.

HMO primary-care provider assignment

The billing page instructs patients with an HMO to make sure the correct Saco River Medical Group primary care provider appears on the insurance record or card.

Call the number on the insurance card Ask member services how to change or confirm the assigned primary care provider.
Give the exact provider name Confirm spelling and credentials so the insurer does not assign a different clinician with a similar name.
Provide the provider NPI when requested The practice publishes provider NPI numbers on its billing page.
Ask when the change becomes effective A future effective date may affect claims for an appointment occurring sooner.
Insurance verification script
“My plan is [full plan and network name]. I am seeing [provider] at 7 Greenwood Avenue in Conway for [service]. Is the provider and location in network? Is the provider correctly assigned as my PCP, and do I need a referral, authorization or specific laboratory?”
Statements and payment

How Saco River Medical Group billing works

The practice submits the claim Saco River Medical Group sends the medical claim using the insurance information provided by the patient.
The insurer processes the claim The insurer applies its contract rules, network status, deductible, copayment, coinsurance, exclusions and authorization decisions.
The patient receives an explanation of benefits Compare the insurer’s explanation with the practice statement. An explanation of benefits is not itself a bill.
Uncovered amounts become patient responsibility Deductibles, copayments, coinsurance and denied or non-covered charges may be billed to the patient.
Question differences before paying Confirm the service date, provider, procedure, insurance payment, adjustment and remaining balance.
Pay by telephone or ask a billing question

Call 603-447-3500 and ask for the billing department.

Pay online

Use the Athenahealth patient portal. A free portal account is required.

Open billing portal
Payment-plan option: The billing page instructs patients who need a budget plan to call the office at 603-447-3500.
Billing-question script
“I am calling about the bill for service date [date]. The statement shows [amount], and my insurance explanation shows [status or amount]. Please explain the submitted charge, insurance payment, adjustment and patient responsibility, and tell me whether the claim needs correction or reprocessing.”
Cost assistance

Financial hardship, sliding fees and cost estimates

Saco River Medical Group publishes resources for financial hardship, sliding-fee assistance, annual income thresholds and Good Faith Estimates.

Financial hardship program

Ask billing which balances and services qualify, what documents are required and whether approval must be renewed.

Sliding-fee application

Eligibility generally depends on household size, income and the current threshold used by the practice.

Good Faith Estimate

Uninsured or self-pay patients can ask for an estimate of expected charges before scheduled care.

Documents commonly useful for a financial-assistance review

Recent federal tax return
Recent pay statements
Unemployment or benefit documentation
Household-size information
Insurance or uninsured status
Current medical bill or account number
Ask before the visit: Request the likely office charge, laboratory or imaging charge, procedure cost and any separate outside-laboratory expense. A clinic estimate may not include every independent service.
Financial-assistance call script
“I may have difficulty paying for my care. Please explain the current hardship program, sliding-fee rules, household-income documents, application deadline, payment-plan options and whether I can receive a Good Faith Estimate before the service.”
Open official assistance forms Call the billing department
Prepare before arrival

Saco River Medical Group patient forms and what they are for

Common forms and their practical purpose
Form Purpose What to check before signing
Patient registration Creates or updates demographic, contact and insurance information. Legal name, birth date, address, telephone, email and insurance details.
HIPAA privacy notice Explains how health information may be used, disclosed and protected. Privacy rights, complaints and contact methods.
Consent to treatment Documents permission for medical evaluation and treatment. Patient identity, guardian authority and scope of consent.
Financial policy Explains insurance filing, patient responsibility, payment and billing expectations. Copays, deductibles, denied charges and payment obligations.
Patient bill of rights Explains patient rights, responsibilities and treatment standards. Communication, privacy, respectful care and complaint procedures.
No-show policy Explains cancellation and missed-appointment consequences. Notice deadline and possible fee.
Medical release Authorizes records to be sent into or out of the practice. Date range, specific records, recipient and expiration.
Medicare wellness packet Collects preventive-health and risk information before a Medicare wellness visit. Medication, specialists, screenings, falls, cognition and advance-care information.
Sliding-fee application Requests reduced fees based on the current financial-assistance rules. Household size, income period and required evidence.
Form-saving tip: Keep a copy or photo of every signed authorization, financial application and records request. Note the submission date and the name of the department that received it.
Download official patient forms
Local patient shortcuts

Practical Mount Washington Valley tips

01
Call before a late walk-in arrival

First-come service and patient volume may affect whether intake remains available near closing time.

02
Account for winter travel

Allow extra time during snow, ice, holiday traffic and busy mountain weekends.

03
Identify the department

Say family medicine, pediatrics, walk-in, laboratory, imaging or billing instead of asking only for “the office.”

04
Request refills early

Allow at least four to five days before running out and remember the 72-hour processing guidance excludes weekends.

05
Check the exact insurance product

A listed carrier may offer plans that use different networks, PCP rules or laboratories.

06
Bring outside records

Visitors and new patients can avoid repeated testing by bringing recent results, medication details and discharge documents.

07
Use the on-call provider correctly

Call for time-sensitive guidance after hours, but use 911 when symptoms may be life-threatening.

08
Ask for a written estimate

Self-pay patients should ask which professional, laboratory, imaging and outside-service charges are included.

09
Save portal access before you need it

Create and test the account before a refill, result or payment becomes urgent.

Conway directions

Saco River Medical Group map and arrival check

Saco River Medical Group
7 Greenwood Avenue
Conway, New Hampshire 03818
Main: 603-447-3500
Walk-in: 603-447-2555
Fax: 603-447-5568
Confirm the department
Confirm the arrival time
Check weather and road conditions
Bring payment and insurance information
Patient questions answered

Saco River Medical Group frequently asked questions

Where is Saco River Medical Group?

The practice is located at 7 Greenwood Avenue in Conway, New Hampshire 03818.

What are the walk-in clinic hours?

The published schedule is Monday-Friday from 8 a.m. to 6 p.m., Saturday from 8 a.m. to 4 p.m. and Sunday from 9 a.m. to 1 p.m. Call before a late arrival.

Do I need to be an established patient to use walk-in care?

No. The practice states that the walk-in service is available to community members and visitors regardless of where they receive primary care.

Can the walk-in clinic see a baby younger than three months?

No. The official scheduling page says the walk-in clinic cannot see patients younger than 90 days. Contact the baby’s primary care provider or use emergency care based on urgency.

How do I schedule an appointment?

Use the Athenahealth patient portal or call 603-447-3500 during regular business hours.

What can I do in the patient portal?

You can manage eligible appointments, send secure routine messages, request prescription renewals, view available test results and pay bills.

How do I request a medication refill?

Use the portal, ask your pharmacy to send the request or call 603-447-3500 and use extension 216. Provide complete medicine, pharmacy, provider and patient information.

How long should I allow for a refill?

The practice asks patients to allow up to 72 hours excluding weekends and recommends requesting the renewal four to five days before running out.

Which insurance does Saco River Medical Group accept?

The practice lists many commercial, Medicare, Medicaid and exchange carriers. Verify the exact product, provider and service directly with the insurer and practice.

Does Saco River Medical Group offer payment assistance?

The practice publishes financial hardship, sliding-fee and Good Faith Estimate resources. Call billing at 603-447-3500 for current eligibility and documentation requirements.

Complete the final live action

Official Saco River Medical Group patient tools

Use these official pages only when you are ready to complete a live appointment, portal, payment, form or account action.

Patient portal and bill pay Appointment information Patient forms Current services and hours Billing and insurance Contact and directions
Independent patient-information notice:

USMedicalGroup.org is not Saco River Medical Group and cannot schedule care, access records, verify insurance, provide medical advice or process payments. Hours, providers, services, policies and insurance participation can change. Confirm time-sensitive information with the practice.

This guide is educational and does not replace evaluation by a qualified clinician. Call 911 for a life-threatening emergency.

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