Raleigh Medical Group 2026: Portal, Doctors & Appointments

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Raleigh adult primary-care guide · Portal, appointments, lab and billing

Use the Right Raleigh Care Route Before You Book, Fast, Pay or Visit

Raleigh Medical Group provides adult internal-medicine care, preventive services, chronic-disease management, same-day visits, sports medicine, nutrition support and several diagnostic tests from its Barrett Drive office.

This guide explains how to choose a doctor, use the current Athenahealth portal, prepare for a scheduled LabCorp draw, access the appointment-only Saturday Sick Clinic, verify insurance, avoid the wrong payment link and request medical records.

Find an RMG provider Open the current portal page Choose the right care
Medical emergency: Call 911 for chest pain, possible stroke, severe breathing difficulty, uncontrolled bleeding, major trauma, loss of consciousness, severe allergic reaction or another potentially life-threatening condition.
Do not confuse the organization: This page covers Raleigh Medical Group, P.A., the adult internal-medicine practice in Raleigh, North Carolina. It does not cover Raleigh General Medical Group in West Virginia.
Main office

3700 Barrett Drive, Suite 300, Raleigh.

Main phone

919-782-1806

Billing

919-341-3552

Current portal

Athenahealth through the official RMG portal page.

Saturday clinic

Appointment only, 8 a.m.-noon.

Start with the right level of care

Which Raleigh Medical Group service should you use?

REGULAR OR SAME-DAY OFFICE VISIT Routine, preventive or manageable acute care

Call Raleigh Medical Group for annual care, chronic-condition follow-up, medication review, routine illness, injury evaluation and same-day availability.

Best for: blood pressure, diabetes, cholesterol, allergies, sinus problems, preventive care and non-emergency adult illness.
SATURDAY SICK CLINIC Acute problem when the weekday office is closed

The Saturday Sick Clinic is appointment only and operates at Raleigh Adult Medicine on Blue Ridge Road, excluding holiday weekends.

Best for: an acute issue that can safely wait for a scheduled Saturday evaluation and does not require emergency care.
911 OR EMERGENCY DEPARTMENT Severe or rapidly worsening condition

Do not wait for the portal, answering service or Saturday clinic when delay may threaten life or permanent function.

Use now for: stroke signs, chest pain, severe breathing trouble, uncontrolled bleeding, major trauma or unconsciousness.
Fast decision rule: Call 919-782-1806 for a same-day office evaluation. Use the appointment-only Saturday clinic when appropriate. Use 911 for potentially dangerous symptoms.

Go directly to the patient task you need

The important instructions are explained inside this guide before each secure official link.

Main adult internal-medicine office

Raleigh Medical Group address, hours and arrival details

Address
3700 Barrett Drive
Suite 300
Raleigh, NC 27609
Regular hours

Monday-Thursday: 8 a.m.-4:30 p.m.

Friday: 8 a.m.-1:45 p.m.

Contact

Office: 919-782-1806

Fax: 919-782-4756

After-hours calls: Calls are routed to an answering service after the regular office closes. Routine matters are best handled during normal business hours so your usual care team can respond.
Confirm the appointment date and provider
Save Suite 300
Arrive 15 minutes early
Bring photo identification
Bring current insurance cards
Bring an updated medication list
Adult primary-care team

How to find a Raleigh Medical Group doctor

Raleigh Medical Group focuses on adult primary care through internal-medicine physicians, physician assistants, nurse practitioners, sports-medicine providers and nutrition professionals.

Start with an adult primary-care provider Choose an internist when you want one clinician to manage preventive care, medications and multiple adult health conditions.
Check new-patient availability The practice accepts new patients, but each clinician’s panel can open or close independently.
Confirm insurance participation Give the insurer the provider’s name, Raleigh Medical Group and the Barrett Drive address.
Ask about a team appointment When your regular doctor is unavailable, another physician or advanced-practice provider may be able to see you.
Request sports medicine when appropriate RMG provides referral-based nonsurgical evaluation for sports injuries and orthopedic or joint complaints.
Save the selected clinician Confirm the correct provider name before requesting records, refills or portal messages.
New-patient call script
“I need an adult primary-care provider at Raleigh Medical Group. My insurance is [complete plan and network]. Which clinicians are accepting new patients, what is the earliest appointment, and what forms or records should I bring?”
View current RMG providers
Call for sick or urgent needs

How Raleigh Medical Group appointments work

Use the scheduling method that matches your need
Appointment need Best scheduling method Important rule
New-patient appointment Call 919-782-1806 or submit the official future appointment request. Provider availability depends on current patient panels.
Established-patient future visit Telephone, official appointment request or patient portal. An online request is not confirmed until the office provides the final details.
Same-day routine or urgent need Call 919-782-1806. Do not rely on a portal message for same-day care.
Saturday acute visit Call and reserve an appointment. The Saturday Sick Clinic does not accept unscheduled walk-ins.
Cancellation or rescheduling Call 919-782-1806 and follow the telephone prompt. A charge may apply when less than 24 hours’ notice is provided.
Arrive 15 minutes early Use the extra time for check-in, insurance verification and demographic updates.
Bring insurance and photo ID every time Do not assume the office still has a usable copy from an older visit.
Update demographics when requested Raleigh Medical Group requires periodic confirmation of address, telephone and insurance information.
Expect a reminder The practice provides an automated reminder approximately two business days before the appointment.
Submit a future appointment request Call for a sick or same-day visit
First-visit preparation

What a new Raleigh Medical Group patient should prepare

Government-issued photo identification
Primary insurance card
Secondary or supplemental insurance card
Medication bottles or an accurate medication list
Medication and food allergies
Previous surgeries and hospitalizations
Recent laboratory and imaging reports
Screening and vaccination dates
Family medical history
Preferred pharmacy
Advance directive when applicable
Questions listed in priority order
What the medical-history form asks: Tobacco, caffeine and alcohol use; exercise; allergies; prescription and nonprescription medicines; medical conditions; surgeries; family history; screenings; immunizations and advance-directive status.
Cancellation warning: Raleigh Medical Group reserves the right to charge for a visit cancelled with less than 24 hours’ notice.
Appointment only

How the Raleigh Medical Group Saturday Sick Clinic works

Location

Raleigh Adult Medicine

3200 Blue Ridge Road, Suite 210

Raleigh, NC 27612

Hours

Saturday

8 a.m.-noon

Excluding holiday weekends

Scheduling

Appointment required.

Call Raleigh Medical Group at 919-782-1806.

Suite correction: One older Raleigh Medical Group appointment page lists Suite 200, while Raleigh Adult Medicine’s current contact and location pages list Suite 210. Use Suite 210 and confirm the check-in location when scheduling.
Not a walk-in urgent-care center: The Saturday clinic is appointment only and is designed for acute issues that can be managed in an outpatient adult-medicine setting.
Verify the Saturday clinic location Schedule Saturday care
Current portal: Athenahealth

What you can do in the Raleigh Medical Group patient portal

T
Test results

Review eligible laboratory and clinical results released to the account.

A
Appointments

Request future appointments and review available scheduling details.

M
Secure questions

Send routine medical or administrative messages through an encrypted system.

Rx
Prescription requests

Request eligible routine refills during normal care-team processing.

$
Billing tools

Review eligible balances, submit questions and use available payment features.

P
Patient information

Review available personal and clinical information associated with the account.

Portal transition warning: The current official portal page links to Athenahealth. Some older Raleigh Medical Group patient information still mentions FollowMyHealth, so an old bookmark may lead to the previous system.
Do not send an emergency through the portal. Call the office for a time-sensitive issue and call 911 for a potentially life-threatening condition.
Open the current Athenahealth portal Verify through the RMG portal page
Portal troubleshooting

What to check when the RMG portal does not work

An old FollowMyHealth bookmark opens Return to Raleigh Medical Group’s current portal page and use its Athenahealth login.
Your email is not recognized Ask the office to confirm the email and mobile number attached to your patient record.
You forgot the password Use Athenahealth’s password-recovery option rather than creating multiple patient accounts.
An appointment is missing Confirm whether it belongs to Raleigh Medical Group, Raleigh Adult Medicine, Cary Medical Group or another subsidiary practice.
A result is unavailable The test may still be processing, not yet released or associated with another practice or hospital system.
A bill is missing Verify the billing organization and service date, especially when care involved gastroenterology or an endoscopy center.
You need another person’s record Use a valid authorization or legal representative process instead of sharing the patient’s login.
You need the entire historical chart Complete a formal medical-record request rather than relying only on portal documents.
Portal-help call script
“I am a Raleigh Medical Group patient and cannot access the current Athenahealth account. Please verify the legal name, date of birth, email and mobile number on my chart and check whether I have an old FollowMyHealth account or duplicate record.”
Adult internal medicine

Raleigh Medical Group services explained in plain English

Service, common purpose and what to ask before the visit
Service What it helps with What to confirm
Adult primary care Preventive care, adult illness, medication management and coordination across multiple conditions. Provider availability and insurance network.
Chronic-disease management Diabetes, high blood pressure, high cholesterol, allergies and other long-term conditions. Home readings, medication list and laboratory schedule.
Women’s and men’s health Age-appropriate screening, preventive counseling and adult wellness. Whether the visit is preventive, problem focused or both.
Sports medicine Nonsurgical assessment of sports injuries, joint complaints and orthopedic problems. Referral requirements and whether imaging is needed.
Nutrition Diet planning for diabetes, cardiovascular health, weight and other medical goals. Insurance benefits and referral requirements.
In-office diagnostics Bone-density scans, echocardiography, EKG, Holter monitoring, stress testing and ultrasound services. Preparation, authorization, location and expected patient cost.
Clinical research Opportunities to participate in selected research studies through RMG’s relationship with Accellacare. Eligibility, study procedures, risks, costs, compensation and effect on usual medical care.
Scheduled LabCorp draw

How Raleigh Medical Group laboratory appointments work

Attend on the scheduled date and time Raleigh Medical Group prepares the requisition for the expected appointment and asks patients not to arrive on another day.
Check in at the main front desk Tell the receptionist that you are present for scheduled laboratory work.
Go to the laboratory area A LabCorp technician draws the blood or collects the requested specimen.
Complete checkout Return to the front office for payment or insurance filing instructions when applicable.
Call to cancel or reschedule Use 919-782-1806 and press 0 when prompted.

Fasting instructions

Do not eat for 12 hours
Drink only water during the fasting period
Drink enough water to remain hydrated
Ask a physician before fasting when diabetic
Take usual medicines unless instructed otherwise
Ask about digoxin or seizure-medicine level testing
Diabetes safety: Do not begin a 12-hour fast without specific instructions when you use insulin or another medicine that can lower blood sugar.
Laboratory call script
“I have laboratory work scheduled for [date]. Is the order ready, is the test fasting, should I take my regular medicines, and does my insurance require LabCorp or another laboratory?”
Review official lab instructions
Allow two business days

How prescription refills work at Raleigh Medical Group

Check the pharmacy label Determine whether authorized refills remain before contacting the medical office.
Request the routine refill during business hours Use the patient portal, pharmacy workflow or office instructions.
Provide complete medication details Include the medicine name, dose, directions and exact pharmacy location.
Allow up to two business days The practice reserves this processing time to protect care for more urgently ill patients.
Ask whether monitoring is overdue A visit, blood test or medication review may be required before renewal.
Controlled-medicine rule: Raleigh Medical Group does not fill narcotic pain medication or other controlled-substance requests after normal business hours.
Do not wait for the final dose. Weekends, holidays, prior authorization and required monitoring can extend the real pharmacy turnaround time.
Start with primary care

How to avoid a delayed or denied specialist referral

Discuss the problem with your primary doctor The internist may be able to manage the condition without an added specialist cost.
Document the plan criteria Insurance may require symptoms, prior treatment or testing before referral approval.
Request the referral before booking Raleigh Medical Group asks for at least two days’ notice for non-emergency referrals.
Verify insurer authorization When the plan requires approval, it must be received before the specialist visit.
Confirm the approved specialist Check the provider, practice, location, date range and number of approved visits.
Keep the reference information Save the referral date, authorization number and insurer call reference.
Referral-status script
“My Raleigh Medical Group provider requested [specialty or service] for [condition]. Has the referral and insurance authorization been completed? Please confirm the approved provider, location, authorization number and effective dates.”
Participation is not a network guarantee

Insurance accepted by Raleigh Medical Group

Plans currently listed on the official patient information page
Coverage group Plans listed Important patient action
Commercial participation Aetna, Blue Cross and Blue Shield, Cigna Healthcare, Coventry, MedCost, Tricare Select and UnitedHealthcare. Verify the exact product and provider through the number on the insurance card.
Medicare participation Aetna Medicare, Blue Medicare PPO/HMO, Humana Medicare, traditional Medicare, Railroad Medicare and UHC/AARP Medicare PPO/HMO. Confirm whether the plan requires a PCP assignment or referral.
Plans listed as nonparticipating Alignment Healthcare, Ambetter, BCBS High Performance Network, Cigna Medicare, Gateway Health Medicare Advantage, Humana Commercial, myChoice, Tricare Prime, Multiplan, PHCS, Viant and Beechstreet. Expect full payment at the visit unless the office confirms another arrangement.
Deductible plan

Raleigh Medical Group states that a deposit may be requested at the time of service.

Nonparticipating plan

The patient may need to pay in full. RMG may file an unassigned claim, and the insurer may send reimbursement directly to the patient.

No insurance

Patients without coverage are expected to pay in full at the time of service.

Medicare vaccine billing: Raleigh Medical Group states that Tdap and Shingrix are not covered under Medicare Part B. Patients may be able to submit them through Medicare Part D.
Insurance-verification script
“My plan is [complete product and network]. Is Raleigh Medical Group at 3700 Barrett Drive and my selected provider in network? What copay, deductible or deposit applies, and do I need authorization for the planned test or specialist?”
Check the service date first

How to pay the correct Raleigh Medical Group bill

Payment change on June 12, 2026: The official Pay My Bill page provides a legacy payment option for services received before June 12, 2026 and a separate current payment option. Start on the official payment page rather than using a saved processor link.
Read the billing organization Confirm whether the statement is from Raleigh Medical Group or one of its subsidiary practices or endoscopy centers.
Check the service date Determine whether the visit occurred before or on or after June 12, 2026.
Use the matching official payment button Avoid using a browser bookmark from a previous statement.
Compare the explanation of benefits Match the charge, plan payment, contractual adjustment and patient responsibility.
Call when the amount does not match Contact the billing department before paying a disputed balance.
Save confirmation Keep the date, amount, account number and processor confirmation.
Billing department: 919-341-3552, with published hours of 8 a.m.-4 p.m.
Payment methods listed: Visa, Mastercard, Discover, American Express, personal check and cash.
Billing-question script
“I am calling about the statement for [patient] and service date [date]. The billing entity is [practice name]. Which payment system should I use, and how was the patient responsibility calculated after insurance?”
Choose the correct official payment path Call RMG billing
Written authorization

How to request Raleigh Medical Group medical records

Download the official authorization Use Raleigh Medical Group’s Medical Record Release Authorization rather than an incomplete written note.
Identify the patient Include legal and former names, birth date, telephone, address and email as requested.
Select the record source and recipient State whether records are being obtained from another provider or released by RMG.
Choose the date range and record types Options include office notes, cardiology or EKG reports, immunizations, laboratory or pathology, procedures and radiology reports.
State the purpose The form includes continuity of care, transfer, disability, insurance, litigation, workers’ compensation and personal copy.
Sign and submit The form lists Raleigh Medical Group’s Barrett Drive address, main telephone and fax.
Raleigh Medical Group

3700 Barrett Drive, Suite 300

Raleigh, NC 27609

Phone: 919-782-1806

Fax: 919-782-4756

Authorization details

The form states that authorization expires after one year unless another expiration date is specified.

It can be revoked in writing, except for information already released.

Sensitive information: The authorization explains that the record may include information involving HIV/AIDS, sexually transmitted disease, behavioral or mental health, and alcohol or drug-abuse treatment.
Possible fees: Raleigh Medical Group contracts with a record-copy service and reserves the right to charge fees allowed under North Carolina law. A minimal continuity-of-care or personal copy may sometimes be transferred as a courtesy.
Download the record-release form
Complete before the visit

Raleigh Medical Group forms and what each one is for

Print and bring the applicable forms to the appointment
Form Purpose Preparation tip
Medicare Wellness Visit forms Collect preventive-risk, functional and wellness-planning information. Complete all pages before the wellness appointment when requested.
Medical History Worksheet Documents medicines, allergies, health habits, current and past conditions, surgery, family history and screening dates. Use medication bottles and previous records instead of guessing.
Medical Record Release Authorizes RMG to obtain or disclose identified records. Provide the receiving office’s correct fax and a precise date range.
Patient Information Collects demographic, insurance, contact and administrative details. Bring current insurance cards to support the form.
PHQ-9 Screens for symptoms of depression. Answer based on the timeframe printed on the questionnaire.
Notice of Privacy Practices Explains permitted information uses and patient privacy rights. Contact the Privacy Officer when requesting access, amendment or an accounting of certain disclosures.
Patient-record rights: The privacy notice states that patients may request inspection or copies, request an electronic copy when records are electronic, ask for an amendment and request a list of certain disclosures.
Open all official RMG forms
Inpatient care uses hospitalists

What happens if a Raleigh Medical Group patient is hospitalized?

Raleigh Medical Group states that it works with hospitalist physicians at UNC Rex Hospital and WakeMed. Hospitalists are internal-medicine physicians who provide round-the-clock care inside the hospital.

Tell hospital staff who your primary doctor is Provide the Raleigh Medical Group clinician’s name and current medication list.
Understand who manages the admission The hospitalist, not necessarily your office physician, directs the daily inpatient treatment.
Confirm discharge instructions Obtain the medicine changes, pending results, warning signs and required follow-up date.
Schedule post-hospital follow-up Contact Raleigh Medical Group after discharge so the primary-care record and treatment plan can be updated.
Billing difference: Hospital, hospitalist, radiology, laboratory and Raleigh Medical Group services may produce separate claims or statements.
Confirm the subsidiary practice

Practices and facilities included on the Raleigh Medical Group payment page

Raleigh Medical Group’s payment page serves its main practice and several subsidiary offices and procedure centers. Check the statement header before paying.

R
Raleigh Medical Group

Main Barrett Drive adult internal-medicine office.

C
Cary Medical Group

Adult primary-care practice in Cary.

A
Raleigh Adult Medicine

Blue Ridge Road adult-medicine practice and Saturday clinic site.

CR
Capital Rheumatology

Rheumatology services within the broader RMG organization.

GI
RMG Gastroenterology

Digestive-health and gastroenterology services.

CG
CMG Gastroenterology

Cary-area gastroenterology services.

WE
Wake Endoscopy Center

Endoscopy and related procedure billing.

CE
Clayton Endoscopy Center

Clayton-area procedure services.

WF
Wake Forest Endoscopy

Wake Forest-area endoscopy services.

W
Wilson Digestive Disease Center

Wilson-area digestive and procedural services.

Do not pay by logo alone. Match the patient, service date, practice or facility and account number before submitting payment.
Problem-solving board

What to do when something goes wrong

You opened the old portal Return to the current RMG portal page and use its Athenahealth link.
You need a same-day visit Call 919-782-1806 rather than submitting a routine portal message.
The Saturday suite is unclear Use Raleigh Adult Medicine’s current Suite 210 listing and confirm by phone.
The lab cannot find your order Confirm that you arrived on the scheduled date and ask the ordering team to complete the requisition.
A refill has taken more than two business days Confirm the medicine, pharmacy, submission date and whether monitoring is required.
The specialist has no authorization Contact RMG and the insurer before attending a non-emergency specialist visit.
The payment page looks different Check whether the service occurred before or after June 12, 2026.
The insurer pays you instead of RMG This may occur when an unassigned claim is filed for a nonparticipating health plan.
Local patient shortcuts

Raleigh insider tips that can prevent delays and repeat trips

01
Call for same-day care

The telephone is faster and safer than a portal message for a sick visit.

02
Arrive 15 minutes early

Insurance and demographic verification can delay clinical check-in.

03
Use the scheduled lab date

The requisition is prepared for the appointment that was booked.

04
Ask before fasting

Patients with diabetes need a safe medication and meal plan.

05
Start referrals two days early

Insurance authorization must be ready before the specialist visit.

06
Request refills before Friday

The office closes early Friday and can take two business days to process.

07
Check the service date before paying

June 12, 2026 separates the legacy and current payment routes.

08
Save Suite 210 for Saturday

Raleigh Adult Medicine’s current pages identify Suite 210.

09
Verify the exact insurance product

A listed insurer does not guarantee every network or plan is accepted.

Use the correct department

Raleigh Medical Group contact directory

Phone and fax details for common patient tasks
Need Contact Best use
Main office and appointments 919-782-1806 New patients, same-day visits, future appointments, referrals and general questions.
Main fax 919-782-4756 Approved medical or administrative documents after confirming the destination.
Billing 919-341-3552 Statements, insurance processing and payment questions; published hours 8 a.m.-4 p.m.
Saturday Sick Clinic scheduling 919-782-1806 Reserve an appointment at Raleigh Adult Medicine.
Raleigh Adult Medicine 919-781-9979 Blue Ridge Road office and Saturday location confirmation.
Cary Medical Group 919-859-5955 Cary primary-care or sports-medicine scheduling.
Medical emergency 911 Potentially life-threatening symptoms or injury.
Main Raleigh office

Map of Raleigh Medical Group on Barrett Drive

Raleigh Medical Group
3700 Barrett Drive, Suite 300
Raleigh, NC 27609
Phone: 919-782-1806
Saturday warning: The Saturday Sick Clinic is not at Barrett Drive. It is held at Raleigh Adult Medicine, 3200 Blue Ridge Road, Suite 210.
Patient questions answered

Raleigh Medical Group frequently asked questions

What type of medical practice is Raleigh Medical Group?

It is an adult internal-medicine and primary-care practice offering preventive care, chronic-disease management and in-office diagnostic services.

What is the main telephone number?

Call 919-782-1806.

Where is the main office?

3700 Barrett Drive, Suite 300, Raleigh, North Carolina 27609.

What are the office hours?

Monday through Thursday from 8 a.m.-4:30 p.m. and Friday from 8 a.m.-1:45 p.m.

Is Raleigh Medical Group accepting new patients?

Yes, although each clinician’s patient panel controls actual availability.

Can I get a same-day appointment?

Same-day appointments are offered for routine and urgent needs when available. Call rather than submitting an online message.

Where is the Saturday Sick Clinic?

It is at Raleigh Adult Medicine, 3200 Blue Ridge Road, Suite 210, Raleigh.

Can I walk into the Saturday clinic?

No. The Saturday Sick Clinic is appointment only.

Which patient portal should I use?

Use the current Athenahealth portal linked from Raleigh Medical Group’s official portal page.

Why does an old page mention FollowMyHealth?

Some older patient information still references the previous portal. The current portal page links Athenahealth.

What can I do in the portal?

You can access eligible results, request appointments, ask secure questions, pay bills and request refills.

How long can a refill take?

Raleigh Medical Group reserves up to two business days for routine refill processing.

Can I obtain a controlled medicine after hours?

The practice states that narcotic pain medicines and other controlled substances are not refilled after normal business hours.

How much notice does a referral require?

Provide at least two days’ notice for a non-emergency referral and confirm insurance authorization before the specialist visit.

How should I prepare for fasting laboratory work?

Do not eat or drink anything except water for 12 hours. Patients with diabetes should ask a clinician before fasting.

Which portal payment link should I use?

Begin on the official Pay My Bill page. It separates services received before June 12, 2026 from later services.

What is the billing number?

Call 919-341-3552 during published billing hours of 8 a.m.-4 p.m.

How do I request medical records?

Complete the official Medical Record Release Authorization and submit it using the address or fax printed on the form.

Which hospitals manage inpatient care?

Raleigh Medical Group works with hospitalist physicians at UNC Rex Hospital and WakeMed.

When should I call 911?

Call 911 for chest pain, stroke signs, severe breathing trouble, uncontrolled bleeding, unconsciousness, major trauma or another potentially life-threatening emergency.

Final official actions

Raleigh Medical Group patient tools

The important workflows are explained above. Use these official pages when you are ready to complete a live provider search, appointment request, portal login, payment or record form.

Raleigh Medical Group home Find a provider Request an appointment Patient portal Insurance and patient policies Pay a bill Patient forms Laboratory instructions
Independent patient-information notice:

USMedicalGroup.org is not Raleigh Medical Group, Raleigh Adult Medicine, Cary Medical Group, LabCorp, UNC Rex or WakeMed. It does not schedule appointments, provide medical diagnosis, manage portal accounts, determine insurance coverage, process payments or release records.

Providers, office hours, insurance participation, payment systems and patient policies can change. This guide is educational and does not replace advice from a qualified healthcare professional. Call 911 for an emergency.

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